TCL Alcatel Pixi4-4.5 TF Service Manual

L1 Service Manual TCL Communication Ltd.

Pixi4-4.5 TF

A570BL & A571VL

Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments.

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1.0 2016-02-16 Draft creation Peter Ye Abby Zhou Shawn Xiao

Rev. Date Modification description Prepared By Checked By Approved By

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Content

1. General ............................................................................................................................................. 4

2. Portable Label .................................................................................................................................. 7

2.1 Label zones ...................................................................................................................................... 7

2.2 Commercial label samples: ........................................................................................................... 8

2.3 L1 Spare Part List ............................................................................................................................ 9

2.5 Accessory ......................................................................................................................................... 9

2.5.1 Battery ........................................................................................................................................ 9

2.5.2 Charger .................................................................................................................................... 11

2.6 Maintenance policy ....................................................................................................................... 11

2.6.1 For handset: ............................................................................................................................ 11

2.6.2 For standard accessories (charger, headset and USB cable) ........................................ 12

2.6.3 If input the following codes on handset, you can: ............................................................. 12

2.6.4 User Data Format reset introduction: .................................................................................. 12

2.7 Cell phone maintenance .............................................................................................................. 15

2.8 Invoice check ................................................................................................................................. 15

2.9 IMEI Check ..................................................................................................................................... 16

2.10 Humidity sensitive sticker Check ......................................................................................... 16

2.11 Visual Mechanical inspection ............................................................................................... 17

2.12 Accessories inspection .......................................................................................................... 18

2.13 Cell phone maintenance procedure .................................................................................... 19

3. Replace the handset parts ........................................................................................................... 24

3.1.Preliminary ..................................................................................................................................... 24

3.2.Precaution ...................................................................................................................................... 24

3.3.Battery test ..................................................................................................................................... 25

3.3.1. Charging Process ................................................................................................................... 25

3.3.2. Charger test ............................................................................................................................ 27

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1. General

Pixi4-4.5 TF ATT_VWZ ALCATEL ONETOUCH (A570BL&A571VL) is a phone with MSM8909 platform (Quad Core 1.1GHz), and BT/WLAN/MP3, social network service etc functions. A571VL is Single SIM and work with the EVDO: BC0/1,LTE B4/13; A570BL is Single SIM and work with the GSM 850/900/1800/1900 UMTS: B2/4/5 ATT B2/4/5/17 (TMO B2/4/5/12/17).

Detail features

Project Name

Pixi4-4.5 TF

Commercial Name A571VL/ A570BL

Platform MSM8909

Platform & OS

Design

Bearer

CPU frequence Quad Core 1.1GHz OS Version Android v5.1 Form Factor Bar Dimension (unit: mm) 132.2*65.1*10.05mm Side Keys Volume & Power Key Estimated Weight with battery 136g

SIM Card Number SS (Single SIM) SIM type 3FF (Micro-SIM) - 15mm x 12mm 2G Network A571VL: BC0/1

A570BL: W-CDMA (UMTS-FDD, UTRA-FDD) B2/4/5B

3G Network

3G Data speed

A571VL: CDMA2000 1xEV-DO Release 0 (TIA/IS-856) BC0/1 A571VL:EVDO (3.1M bit/s DL,1.8 Mbit/s UL) A870BL: HSPA+ (42M bit/s DL,

5.76Mbit/s UL)

Main display vision size (unit: inch) 4.5"

A571VL:FWVGA (854×480)

Main display resolution

DISPLAY

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Main display PPI 218 Main display color depth 16m (24 bit) Main display orientation Portrait Main display technology TFT Main display touch technology Capacitive

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A570BL:FWVGA (854×480)

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Touch Panel Type on-cell Touch Points 2 points with gesture ROM (eMMC) Capacity 8GB

Memory

Main camera

RAM Capacity 1GB Internal, End user memory size 4.4GB External storage Capability Yes(Micro SD, up to 32GB) Pixel 2MP Auto focus No Touch Auto Focus No Continuous Auto Focus No Camera Flash No Digital Zoom 4x Camera Stabilizer(OIS) No Video capture (resolution@fps) 720p 30fps Video stabalizer(EIS) No HDR Yes

Sub camera

Sensors

Connectivity

Pixel VGA default/2MP compatible Auto focus No Camera Flash No Zoom Yes Camera Stabilizer(OIS) No Video capture (resolution@fps) 480P@30fps Video stabalizer(EIS) No HDR No G-sensor Yes Proximity No Light sensor No E-Compass No Gyroscope No Pressure sensor No Sensor Hub No

Wi-Fi / WLAN 802.11b/g/n Wi-Fi Direct Yes

DLNA No Bluetooth Yes Bluetooth supported version Bluetooth Smart (BT v4.1) GPS Yes Glonass No Beidou No FM Yes

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IrDA No NFC No NFC TAG No

USB OTG No USB USB 2.0 HDMI/MHL No Audio Jack Yes Pogo pins No Touch Icon position out of LCD VA area Wireless Display Capability (Miracast) Mini HDMI No USB Moderm Tethering No Battery capacity(mAh) 1780mAh Battery type hard pack

Battery

Standby time (Hours) 180 Talking time (Hours) 5 Charging time (Hours) 3.5

No

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2. Portable Label

2.1 Label zones

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2.2 Commercial label samples:

A570BL-2A**US1 IMEI V01

A571VL-2A**US1 IMEI V05

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2.3 L1 Spare Part List

Please get the latest SPL in Forlog system.

2.5 Accessory

2.5.1 Battery

1) Battery picture

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2) Battery feature

3) Battery life

The bellowing table shows the nominal battery life respectively in standby and talking mode. These typical values are expressed in normal temperature with battery initially full charged and under good ratio coverage. Battery range depends on the network characteristics, the ambient temperature and particularly on movement.

Pixi4-4 3G Power

pack

Model Element Capacity

Battery Li Lithium 1780mAh

A570BL/ A571VL

Standby time (hours) - Paging 5 Voice talking time (Pmin with DTX ON)

Power pack Lithium 180 5

* Pmin: minimum transmission power

** DTX: no transmission during period of silence

4) Battery charge time For a normally discharged battery which has not been stored for long time, the charge time listed as below table.

Mode

Power pack Lithium

Typical Charge time

3.5

Note:

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¾ If the battery is new, charge it before use. Battery icon will appear after charging a short time.

If the battery is deeply discharged, battery icon will appear after charging several minutes and accompany with a slight sound.

2.5.2 Charger

2.6 Maintenance policy

This chapter describes the maintenance of the Pixi4-4.5 TF A570BL/A571VLseries phones authorized at L1 repair center. The maintenance operations can only be performed in approved repair centers.

General

Main L1 maintenance operations are as following:

2.6.1 For handset:

1) Warranty check

2) Function test

3) Replacement of the defective handset.

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2.6.2 For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

3) Replacement of defective accessories

2.6.3 If input the following codes on handset, you can:

Code Description *#06# *#2886#

*#3228#

End user format

2.6.4 User Data Format reset introduction:

How to use:

When to use: If you can’t start your handset or when you start your handset, there will be something wrong

with it, like can’t charge or can’t charge normally.

What does it do when you use End user format function: it will format end user area, and your handset will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

Detail steps：

long press “Power” Key + “Volume down” key in power off mode to enter recovery mode.

Display IMEI number Enter Auto Test mode

Check current software version

Long press volume down key +power key

1. Long press “power” key + “volume up” key, and enter the Android system recovery mode.

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2. Press “volume” key to select “wipe data / factory reset”, press “power” key to confirm;

3. Press “volume” key to select “Yes—delete all user data” and the press “power” key to double confirm the factory reset;

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4. Factory reset complete, press “volume” key to select “reboot system now” and press “power” key to confirm.

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2.7 Cell phone maintenance

1) Equipments for handset test.

 Handset with full power.  One SIM card.

2) It is recommended the following tools:

 One PC with Windows 2000/NT/XP/Windows 7.  One amper e meter for charger current test.

2.8 Invoice check

1. Check warranty status of Handset by POP (Proof of Purchase) ;

2. If the end user lost his POP, then consider the data code as the purchasing day; Date code: (SHV)

Coding day

Coding Y ear

Coding Month

Note:

1 2 3 4 5 6 7 8 9 10

day

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B C D E F G H I J K

21 22 23 24 25 26 27 28 29 30

L M N O P Q R S T U

31

V

1 2 3 4 5 6 7 8 9 10

mouth

year

E F G H I J K L M N

11 12

O P

16 17 18 19 20 21 22 23 24 25

Z A B C D E F G H I

26 27 28 29 30 31 32 33

J K L M N O P Q

3. If IMEI sicker (commercial label) is lost but the phone can be power on, input “*#2886#” at dial mod e and then select “MANU” “Traceability” to check date code, IMEI info, CU-REF, PTH(PTM), etc. If the phone can’t power on, please read data code by using Sugar tool. Please refer to SW dow nload process in term 4 for details.

2.9 IMEI Check

1) Power on the handset, enter *#06#

2) If the IMEI sticker in the back casing is not lost: We should make sure that the IMEI number must be the same with the one on the IMEI sticker, if not, it’s out of warranty policy.

2.10 Humidity sensitive sticker Check

If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

¾ Liquid was detected by humidity sensitive label

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¾ Position of humidity sensitive sticker.

Humidity sensitive sticker is on the Furnished frame.

Here is the humidity sensitive sticker.

2.11 Visual Mechanical inspection

Mechanical warranties check items:

1) Corrosion  Corrosion on the USB connectors, SIM connectors, and other metal surfaces

2) Hole  Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,

LCD Lens, keypad.

3) Bump  Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,

LCD Lens, keypad

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4) Scratch (length > 3mm)  Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,

keypad

5) Distortion  Bend, twisted or crushed on the h/s, cover/casing or connectors

6) Broken  LCD broken, casing broken, cover broken

7) Dropped.  Keypad tear off, LCD lens, connectors fallen off

8) Gap:  External physical damage relating to abnormal use, like front case and frame opened

9) Others:

 Damage caused by disassembly like wrong part assembly, lost of components  Use in abnormal environment like too high temperature with plastic melts

2.12 Accessories inspection

Accessories warranties check items:

1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of plastic/casing melted.

2) Any mark of food or liquid around the accessory or in the USB socket.

3) Any evidence of mechanical shocked which damage the enclosure of the battery, charger or headset.

4) Any mark of tentative of disassembly the accessory

5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.

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2.13 Cell phone maintenance procedure

1) Check that the SIM card is set correctly.

2) Power on the cell phone.

3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with dedicated SIM card. Use the correct SIM card.

4) Enter the phone code if necessary.

5) If power on, test step by step with the auto test code:

Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the tests failed during “Auto” test mode, it will show “Text[X] xxx failed. Restart?”, press “YES” to retest, press “Next” to go on next test and press ”NO” to finish test.

 TRACABILITY

I. You can get some information such as IMEI, CU-REF, PTM, Date Code, etc.

II. Press “Pass” to continue.

 Check Tunning

I. I t wi ll check the te st automatically, and it will show “Pass” if it functions well;

II. Press “PASS” to continue.

 TP RAW DATA

I. It will check the test automatically, and it will show “Pass” if it functions well;

II. Press “Pass” to continue.

 Touch panel

I. Please draw on the yellow area and it will show “TEST RESULT OK!”;

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II. Press “Pass” to continue;

 Display

I. You will see the LCD display three colors: RED, GREEN and BLUE if it functions well;

II. Press “Pass” to continue;

 LCD BLACK

I. You will see the LCD displays black if it functions well;

II. Press “Pass” to continue;

 LCD GRAYCHART

I. You will see the LCD displays grey if it functions well;

II. Press “Pass” to continue;

 LCD GRAYLEVEL

I. You will see the LCD displays grey level if it functions well;

II. Press “Pass” to continue;

 LCD WHITE

I. You will see the LCD displays white if it functions well;

II. Press “Pass” to continue.

 KEYBOARD

I. Press the key displayed on the screen. The key on the screen will turn grey when you

press it if it functions well;

II. Press “Pass” to continue.

 LCD BACKLIGHT

I. The screen backlight will be flashing if it functions well;

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II. Press “Pass” to continue.

 Front CAMERA

Press “Pass” to continue if the main camera functions well.

 MAIN CAMERA

Press “Pass” to continue if the front camera functions well.

 CAMERA LED

I. Camera LED will turn on if it functions well;

II. Press “Pass” to continue.

 AUDIO

I. You will hear a voice prompt which introduces some emergency call numbers from the

receiver if it functions well;

II. Press “PASS” to continue;

III. You will hear a voice prompt which introduces some emergency call numbers from the

speaker if it functions well;

IV. Press “Pass” to continue;

V. Make a noise near the MIC, you will hear it from the receiver if it functions well;

VI. Press “Pass” to continue;

 VIBRATOR

I. You can feel the phone’s vibrating if it functions well;

II. Press “Pass” to continue.

 ACCESSORY

I. Insert headset according to the instruction and you will hear a voice prompt which

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introduces some emergency call numbers through the headset left if it functions well;

II. Press “Pass” to continue;

III. You will hear a voice prompt which introduces some emergency call numbers through the

headset right if it functions well;

IV. Press “Pass” to continue;

V. Make a noise near the headset mic, you will hear it from headset if it functions well;

VI. Press “Pass” to continue;

VII. You will hear FM playing and FM frequency will be displayed on the screen if it functions

well;

VIII. Press “Pass” to continue;

IX. Remove headset according to the instruction;

X. Press “Pass” to continue.

 FM

I. Insert headset according to the instruction and you will hear a voice, you can touch the

screen to change the frequency ;

II. Press “Pass” to continue.

 USB/CHARGER

I. Insert USB cable according to instruction and it will say “USB: OK” if it functions well;

II. Remove USB cable according to instruction and press “Pass” to continue.

 GSENSOR

I. Put the handset towards up according to instruction;

II. Press “Pass” to continue;

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III. Put the handset “face down”, “down”, “left”, “right” and “face up” according to instruction,

and then the instruction will disappear and it will say “All positions checked” if it functions well;

IV. Press “Pass” to continue.

 SIM

I. Insert SIM card and the phone will detect it if it functions well;

II. Press “Pass” to continue.

 SD CARD

I. Insert SD card and the phone will detect it if functions well;

II. Press “Pass” to continue.

 BATTERY

I. It will display the value of battery temperature, battery content, battery voltage and battery

ID if it functions well;

II. Press “Pass” to continue.

 BLUETOOTH

I. Bluetooth will search automatically and it will display device address if it functions well;

II. Press “Pass” to continue.

 WIFI

I. It will search for WIFI hotspot and it will display searched result on the screen if it functions

well;

II. Press “Pass” to continue.

 GPS

I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SNR”,

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etc. on the screen if it functions well;

II. Press “Pass” to continue.

 Calling

I. It will make a Emergency call if it functions well;

II. Hang up to continue.

 Secinfo

I. It will show some info in the screen;

II. Press pass to continue.

 Factory Reset

I. It will ask if you want to reset your device;

II. Press “reset” will reset the phone,if you don’t want to press “back”.

3. Replace the handset parts

3.1. Preliminary

Before any disassembly (except the antenna), the back cover, battery and SIM card must be removed firstly.

3.2. Precaution

The heart of the handset contains all digital circuit (microprocessor, ASIC, memories, display, etc) and the high-frequency transceiver circuit which is protected by the upper and lower cover. However, some ESD sensitive area is completely or partially visible (keypad keys, micro-SIM drive, etc). In order to prevent any risk of ESD damage during disassembly or assembly of the handset, the operator's

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wrist should be grounded. This picture illustrates the connection. The operator wears an electrostatic conduct bracelet which connected to an anti-static pad. And the pad place on the work surface which connected to the metal structure workbench, the whole being earthed.

3.3. Battery test

3.3.1. Charging Process

1) Table 2.1 describes the various events related to a standard charger connected to a cell phone.

Pixi4-4.5 TF

Cell phone status before

ON OFF

charger connected

Display lights up and following battery icon displayed:

During charging

Sequential icon flashing:

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Following fixed battery icon display :

After charging

(charger connected)

Table 2.1 Battery charge status on handset

2) If the display does not light on or battery icon does not flash when the charger or the cell phone’s charge function is defective with mechanical or electronics.

In this case:

a) Replace the charger to charge.

 Confirm it works correctly or not.

 If it can not work correctly after change charger

b) Then change another battery to charge again.

 Confirm it works correctly or not.

c) Check the Charge connector on the cell phone.

 If i t is damaged, replace the cell phone.

3) For a normally discharged battery (with not a long time of storage), charging time listed on below table

Battery Typical Charge Time Lithium 3.5h

4) Battery specification

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3.3.2. Charger test

When the standard charger is connected to the cell phone, check correct running of the charge indicator on the display (refer to item 3.3.1 ).

Use the ampere meter to test the current of the charger.

1) Connect the power supply to ampere meter with adapter.

 Power on ad apter

2) Connect the cables from “OUT” on other side to handset. Rev.

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 Power on ch arger

3) Connect charger to the meter “ IN “ on the side

4) You can read the current on ampere-meter

5) The reading of the charger output should be 350 mA~550 mA

If you have any question or problem, please feel free to contact us

(tct_gcc_techSupport@tcl.com) .

Thanks for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

Mar.23

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