USER MANUAL
AC12000E
12,000 BTU PORTABLE AIR CONDITIONER
With WIFI Smart App
Thank you for choosing TCL.
Please read this user manual before using this innovative Air Conditioner and
keep it safe for future reference.
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CONTENTS
SAFETY INSTRUCTIONS
3
FEATURES
4
PARTS LIST
5
ACCESSORIES
5
INSTALLATION
6
VENTING
7 OPERATION AND SETTINGS
8
CONNECTING THE AIR CONDITIONER TO WIFI
13
WATER-DRAINAGE
14
MAINTENANCE
15
TROUBLESHOOTING
16
APPENDIX
17
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SAFETY INSTRUCTIONS
IMPORTANT!
Carefully read the instructions before operating the unit.
This appliance is for indoor use only.
Rating: This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
Installation must be in accordance with the regulations of the country where the
unit is used.
If you are in any doubt about the suitability of your electrical supply have it
checked and if necessary modified by a qualified electrician.
This air conditioner has been tested and is safe to use. However, as with any
electrical appliance - use it with care.
Disconnect the power plug from the socket before dismantling, assembling or
cleaning.
Avoid touching any moving parts of the appliance.
Never insert fingers, pencils or any other objects though the guard.
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities. It is also not intended for use by
those with a lack of experience and knowledge, unless they have been given
supervision or instruction concerning the use of the appliance by a person
responsible for their safety.
Do not leave children unsupervised with this appliance.
Do not clean the unit by spraying it or immersing it in water.
Never connect the unit to an electrical outlet using an extension cord. If an outlet
is not available, one should be installed by a qualified electrician.
Never operate this appliance if the cord or plug is damaged. Ensure the power
cord is not stretched or exposed to sharp objects/edges.
A damaged supply cord should be replaced by the manufacturer or a qualified
electrician in order to avoid a hazard.
Any service other than regular cleaning or filter replacement should be performed
by an authorized service representative. Failure to comply could result in a voided
warranty.
Do not use the appliance for any purpose other than its intended use.
The air conditioner unit must always be stored and transported upright,
otherwise irreparable damage may be caused to the compressor; if in doubt
we suggest waiting at least 24 hours before starting the unit.
Avoid restarting the air conditioning unit unless 3 minutes have passed since
being turned off. This prevents damage to the compressor.
Never use the mains plug or an external timer as a switch to start and turn off the
air conditioning unit. Use the provided ON/OFF button located on the control
panel.
Always place the unit on a dry and stable surface.
This appliance should not be installed in laundry or wet rooms.
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Energy Saving and Unit Safety Protection Tips
Do not cover or restrict the airflow from the outlet or inlet grills.
For maximum performance the minimum distance from a wall or objects should
be 45cm.
Keep the filters clean. Under normal conditions, the filters should only need
cleaning once every three weeks (approximately). Since the filters remove
airborne particles, more frequent cleaning may be necessary, depending on the
air quality.
For the initial startup set the fan speed to maximum and the thermostat to 4-5
degrees lower than the current temperature. After, set the fan speed to low and
set the thermostat to your desired setting.
To protect the unit we recommend not using the cooling function when the
ambient temperature is higher than 35⁰C.
FEATURES
Take control of your air conditioner from anywhere, at any time, using your smartphone.
Simply connect the dehumidifier to your WIFI network and download the app onto your
android or ios smartphone.
The louvres close automatically when the unit is shut down, preventing dust and dirt
entering the machine.
LED screen - Indicates temperature and operation mode
LCD Remote control
On/Off timer function – Allows you to choose when the unit operates.
3 speed fan – Allowing the user to set a level between maximum air flow and quieter
operation
Self-evaporative system - no external water tank needed
Compressor protection technology
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PARTS LIST
ACCESSORIES
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INSTALLATION
Warning：Before using this unit, please keep it upright for at least 3-4 hours.
This unit can easily be moved from one room to another. While moving the unit
please ensure that it is kept upright and then placed on an even surface.
1. Extend the first 10cm of each side of the hose
2. Screw the hose inlet onto the end of the pipe
3. Screw the hose outlet to the opposite end of the
hose.
4. Put the hose inlet in position on the Air
outlet grille and twist anticlockwise to lock it
into place.
INSTALLATION OF WINDOW KIT
Partially open a window and then fix the window slider kit to the window as shown in the
diagrams below. This method works with most standard sash or vertical sliding windows.
The window kit is not designed to be used with other styles of window, although the kit may
be adapted for use with other windows. Failing this the hose outlet can be used
independently with most windows / doors. The window slider can be placed both
horizontally or vertically, and can be extended to cover the gap. The hose outlet can then
be clipped into the window slider.
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When using the window kit it should be extended to the correct
length and the two parts screwed together to fix it at the length
required.
When using the cooling mode ensure that the opening is as
small as possible. You can use curtains or other materials to
block gaps in the opening.
The best form of installation is through a wall duct. If this method is chosen, we recommend
that you use a self-opening draft shutter, which does not reduce the surface area of the
ducting.
When used in dehumidifier mode the unit does not need venting, but please note a lot of
water will be produced, and as such the unit should be set up for continuous drainage.
LOCATING THE AIR CONDITIONER
Make sure the unit is upright and vertical and
there are no obstructions to the air inlets and
outlet grills.
We recommend allowing 45 cm around the unit
for optimal operation and unrestricted airflow.
Do not use in laundry rooms or areas where
relative humidity is higher than 80%.
The unit should be placed on a firm level surface to minimise noise and vibration.
Carpeted surfaces help reduce noise caused from the vibration of the unit during operation.
VENTING THE AIR CONDITIONER
Please make sure the vent hose is not kinked or
bent. The operation of the unit will be affected if
the air conditioner’s airflow is obstructed.
For maximum performance, the vent pipe should
be kept as straight and short as possible.
IMPORTANT SAFEGUARDS
The length of the flexible hose extends from 30 cm to 150 cm. If the hose is extended
beyond this length the unit may malfunction which can invalidate the warranty. The outlet
vent must be well ventilated and not obstructed as this will cause the unit to overheat. Avoid
bending the air hose by more than 30°.
Before operating the unit please ensure the filters are clean and not touching the
compressor coil.
Please read the full maintenance instructions including end of the season storage.
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OPERATION AND SETTINGS
This portable air conditioner boasts three functions: cooling, dehumidifying and fan.
The fan has three speeds: high, medium and low
The desired temperature can be set between the range of 18-320C for cooling mode.
The unit will also display operating function, temperature, fault diagnostic and protective
functions on the LED screen.
CONTROL INSTRUCTIONS
When first plugged in the unit will automatically enter standby mode. The control panel on
the top of the appliance enables basic control of the air conditioner. For access to all the
features the remote should be used.
CONTROL PANEL
CONTROL PANEL FUNCTIONS
ON/OFF BUTTON
Press this button to turn the unit on and enter the last function that was running before the
unit was turned off. Press again and the unit will switch off.
MODE BUTTON
Press this button to choose Cooling, Dehumidifying or Fan mode. The corresponding light
on the display panel will illuminate to show which mode is currently set. Due to
compressor protection it may take 3 minutes for the compressor to start after choosing the
dry or cooling modes.
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FAN SPEED BUTTON
The fan speed button should be repeatedly pressed to cycle between the available fan
speeds for the mode selected. The corresponding LED will be lit to show which fan speed
is selected.
IN COOLING MODE
There are 4 fan speeds available: High, Medium, Low, and Auto. In auto mode the air
conditioner will adjust the fan speed depending on the difference between the ambient
temperature and the temperature set. Please note changes in fan speed will be less
noticeable than in the fan mode.
IN FAN MODE:
There are 3 fan speeds available: High, Medium and Low. As well as the
corresponding LED showing the fan speed set, the display will also show for
high speed, for medium speed and for low speed.
IN DEHUMIDIFY MODE:
The fan speed cannot be set manually when the unit is in dehumidifier mode, the
screen will display , and the dry LED will be lit.
TIMER BUTTON
The inbuilt timer will allow you to set the unit to turn on or turn off after a set period of time,
Please note only one timer can be used at any time. Below 10 hours this can be set in 30
minute increments, and between 10 and 24 hours in 1 hour increments.
ON TIMER – The timer will turn on the unit automatically after the time set has elapsed.
The unit will start with the same settings as when the unit was put into standby.
1. When in standby, press the button, then set the number of hours time you
desire the unit to start by pressing the and buttons
2. Once the set time has elapsed, the unit will turn on automatically.
3. Press the button before the time has elapsed and the unit will turn on as
normal and the timer will be cancelled
4. The function and fan speed can be set by turning the unit on, choosing the
settings and then putting the unit into standby before setting the timer.
OFF TIMER – The timer will turn off the unit automatically after the time set has elapsed.
1. While the unit is operating, press the button and then set how long you
require the unit to run by pressing the and buttons.
2. Once the set time has elapsed, the unit will turn off automatically.
3. If the button is pressed before the time has elapsed, the timer will be
cancelled and the unit will turn off.
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REMOTE CONTROL
POWER ON/OFF BUTTON
Press this button to turn the unit on/off.
UP BUTTON
Used to increase the desired temperature in cooling mode, or increase the time set in
the timer
DOWN BUTTON
Used to decrease the desired temperature in cooling mode, or decrease the time set in
the timer
MODE SELECTION BUTTON
Press this button to cycle through
the operational modes of the air
conditioner. The mode chosen will
be shown by an arrow on the left
hand side of the screen on the
remote.
The remote has auto mode in addition to the options found on the air conditioner, which
will aim for a temperature of 23°C, above this temperature the unit will operate in cooling
mode, and below this temperature the unit will operate in fan mode.
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TIMER BUTTON
The timer button on the remote offers the same functionality as the timer button on the main
unit.
ON TIMER – The timer will turn on the unit automatically after the time set has elapsed.
The unit will start with the same settings as when the unit was put into standby.
1. When on standby, press the button twice, the display
will show a at the bottom next to “ON ”
2. Set the number of hours time you desire the unit to start by
pressing the and buttons
3. Once the set time has elapsed, the unit will turn on
automatically.
4. Press the button before the time has elapsed and the unit will turn on as
normal and the timer will be cancelled
5. The function and fan speed can be set by turning the unit on, choosing the
settings and then putting the unit into standby before setting the timer.
OFF TIMER – The timer will turn off the unit automatically after the time set has elapsed.
1. While the unit is operating, press the button, the
display will show a at the bottom next to “OFF ”
2. Set how long you require the unit to run by pressing the
and buttons.
3. Once the set time has elapsed, the unit will turn off
automatically.
4. If the button is pressed before the time has elapsed, the timer will be
cancelled and the unit will turn off.
FAN SPEED BUTTON
The Fan speed button allows you to cycle through the available fan speeds for the mode
selected. In fan mode the available options are Low, Medium and High. In cooling mode
an auto fan speed is also available, which will adjust the fan speed depending on the
difference between the temperature of the room, and the desired temperature set. In
dehumidifier mode it is not possible to amend the fan speed.
The fan speed selected will be shown on the right hand side of the display.
TEMPERATURE UNIT BUTTON
Press this button to change the display between showing the temperature in °C and °F
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SLEEP BUTTON
This function is useful for night as it gradually reduces the operation of the air conditioner
when running in cooling mode. The air conditioner will run with a low fan speed and the
desired temperature will increase by 1°C per hour for two hours ( i.e max of 2°C above
temperature originally set). The unit will then continue to run set at this temperature for a
further 6 hours before entering standby mode.
To operate the sleep mode press the button and a will be displayed under the icon
on the display.
The sleep mode can be cancelled at any time using the Sleep , Mode , or Fan Speed
buttons.
INSERTING OR REPLACING THE BATTERIES
Remove the cover on the rear of the remote
control.
Insert two “AAA” 1.5V batteries ensuring they are in
the correct position.
Replace the battery cover.
MULTI PROTECTIVE FUNCTIONS
ANTI-FREEZE PROTECTION
When the ambient temperature is low while in Cooling Mode, the
compressor and water motor will stop working if the copper coil
temperature reaches <2℃ for over 20 seconds. When the copper coil
temperature increases to >8℃, the protection will be stopped automatically.
During this operation “Lt” will be displayed on the unit.
WATER-FULL PROTECTION
When the water level in the internal water tank is surpassing the maximum
level, the unit will alert automatically and “Ft” will show on the LED screen.
Please discharge water from the machine according to “Water Drainage”
instructions
COMPRESSOR DELAY-PROTECTION
The compressor runs under a 3 minute delay protection function and so it can take 3
minutes after cooling or dehumidifying mode has been selected before the compressor
starts to run.
COMPRESSOR PROTECTION
In cooling and dehumidifying modes if the temperature difference between the coil
temperature and room temperature is less than 3℃, for more than 30 minutes, the machine
will enter ‘no refrigerant’ compressor protection mode. The compressor and water pump
motor will stop working. Normal operation will resume in due time.
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CONNECTING THE AIR CONDITIONER TO WIFI
Ensure whilst setting up the WIFI on your air conditioner, that it is close to your router, as
the unit requires a good signal during the setup process. Your air conditioner is designed to
be connected to a 2.4ghz network, and the connection is set up using the TCL “SMART
LIFE” app. We would advise on using the QR codes below to ensure the correct app is
downloaded.
Android IOS
You can use the unit together with other Tuya smart devices by using the “Smart
Life” app by TUYA which is also available on the app store, although some features
may be limited so would advise on using the version above which is optimised for
use with your air conditioner.
Further details on how to connect the device can be found in the separate WIFI
Guide.
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WATER-DRAINAGE
MANUAL DRAINAGE:
When the internal water tank is full the unit will stop working and Ft will show on the LED
screen.
Shut off the unit and unplug. Try not to move the
model abruptly as this may cause water to spill out
from the internal water tank.
Place a tray under the bottom water plug as shown
in the image.
Unplug the drain cap - water will drain from the
internal water tank.
Put the drain back.
CONTINUOUS DRAINAGE:
Remove the drain plug
Use a water pipe (1/2” or 12.7mm) connected to
the drain outlet.
You can plumb this pipe into your current plumbing
system, lead it outside or use an external water
pump
NOTE: The drain is gravity fed, and so no part of the
drain hose can be higher than the drain outlet,
otherwise the tank will not drain.
Notes:
This model has a self-evaporative function, which reduces the need to empty the water
tank. Please ensure the rubber bung is in position if using the self-evaporation function.
If the unit is vented correctly, in cooling mode most of the water is reused to cool the
condenser coil and any excess is evaporated.
If using in dehumidifier mode we recommend for the unit to be set up with continuous
drainage.
If the unit is used in cooling mode as self-evaporating air conditioner the internal tank
may still fill quicker than expected if the humidity in the air is very high or if the unit is
vented incorrectly. We recommend emptying the unit using the drain port in such an
instance or use continuous drainage as described above.
Make sure the filters are cleaned regularly as described in this user manual.
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MAINTENANCE
CLEANING
Please shut off the unit and unplug from the mains before cleaning or performing any
maintenance
CLEAN THE SURFACE
Clean the plastic housing with a duster or a soft wet cloth.
Do not use chemical solvents (such as benzene, alcohol or gasoline) as they may cause
irreversible damage.
AIR FILTER CLEANING
a) Clean the air filters every 2 weeks. If the air filter is blocked with dust, the unit’s
performance will be significantly affected.
b) Use a vacuum cleaner to remove the dust from the filter
c) For a deeper clean, wash the air filter by immersing it in warm (about 40℃) water with a
neutral detergent.
d) Rinse it and then dry it thoroughly.
e) Carefully re-install air filter
END OF SEASON MAINTENANCE
1. Pull out the plug from the bottom drainage hole and empty the internal tank. You can
also drain the water by leaning the unit.
2. Switch the unit to Fan mode, and select low fan speed.
3. Keep the unit in this mode for 6-12 hours - until the conduit is dried. Doing this helps
to keep the inside of the unit dry and prevents mould developing
4. Turn off the unit and pull out the plug.
5. Coil the wire and bind it together, then put it into the accessories space.
6. Separate the vent pipe and store it safely.
7. Cover the unit and keep it in a dry place.
8. Take the batteries out of remote control and store, or dispose, them safely
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TROUBLESHOOTING
Do not repair or disassemble the unit by yourself, unauthorized repair attempts will
invalidate the warranty and may cause bodily harm.
Trouble
Reason
Solution
The unit does
not work
No power supply
Power-on and turn on the unit.
Ft displayed on screen
Drain the internal water tank
Timer function is active
Cancel Timer function
Room temperature too low or too high
Use only in ambient temperatures between
5-35℃
The unit does
not seem to
perform.
In direct sunlight
Draw the curtains, UV affects performance
Windows or doors open.
Large amount of people or a heat
source in the room.
Close windows and turn on another air
conditioner
Filter is very dirty
Clean or change the air filter
Air inlet or air outlet is blocked
Clear out debris
Room temperature is lower than the
desired temperature set
Change the desired temperature set
The unit is loud
The unit is not sited on flat surface
Put the unit on flat surface. Carpet under the
unit can prevent vibrations.
Compressor
does not work
Overheating protection is active
Check venting.
Restart the unit after 5 minutes when the
compressor has cooled
Remote control
doesn’t work
Operating distance is too far.
Move the remote control closer to the unit and
make sure it is aimed at the air-outlet grille
Control panel has not received the
signal from remote control.
The batteries are flat
Replace the batteries
Ft on LCD
Water tank is full inside the machine
Drain out water from the drain port at bottom
rear of the unit.
Pf on LCD
Room temperature is abnormal
Temperature not within 5-35 C operating
range. If temperature within operating range
clean the filters
Lt on LCD
Anti-freezing protection
Waiting for defrosting.
Function will recover automatically. No user
input needed.
High pressure protection
After inside gas pressure comes down, it will
function normally. No user input needed
Water leakage
Internal blockage. Clean filters.
Use permanent drainage if very humid
environment or in heating/ dehumidifier
mode
If the above solutions do not resolve the problem please contact the service centre.
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APPENDIX
Disposal: Do not dispose this product as unsorted municipal waste. Collection of such waste
must be handled separately as special treatment is necessary.
Recycling facilities are now available for all customers at which you can deposit your old electrical
products. Customers will be able to take any old electrical equipment to participating civic amenity
sites run by their local councils. Please remember that this equipment will be further handled during
the recycling process, so please be considerate when depositing your equipment. Please contact
the local council for details of your local household waste recycling centres.
TECHNICAL DATA
Capacity
3.35 kWh / 12,000 BTU
Rated Current
5.5 A
Rated Input
1.28 kW
Maximum input power
1.4 kW
Maximum input current
6.7 A
Air Flow
330 m3/h
Noise
54dB(A)
EER
2.6
Max Noise Level (Sound Pressure)
65 db
Max Noise Level (Sound Energy)
54 db
Energy Rating (Cooling/ Heating)
A
Maximum Suction Pressure
2.1 MPa
Maximum Allowable Pressure
4.2 Mpa
Refrigerant
R410A / 0.5 kg
Power Supply
220-240V~/50Hz
Net Weight
31 kgs
Gross Weight
35 kgs
Net Dimension(W*D*H)
445*375*720mm
Gross Dimension(W*D*H)
485*405*865mm
Unit must be vented outside when in Air Cooling mode.
For the purposes of EU regulation EN12102 this is a local air conditioner and produces less
than 65dB(A) sound energy.
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TCL UK SUPPORT
Please, for your own convenience, make these simple checks before calling the service
line.
If the unit still fails to operate call: 0871 620 1057 or complete the online form
1. Has the unit been standing upright for at least 2 hours?
2. Is the unit plugged into the mains?
3. Is the fuse OK?
4. Switch the unit off and wait three minutes to see if the issue is resolved. Restart the
unit.
5. Check if the water tank is full.
Office hours: 9AM - 5PM Monday to Friday
TCL AIR CONDITIONING
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA
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