Safety and warranty
information
www.sar-tick.com
This product meets applicable national SAR
limits of 2.0 W/kg for head and body, and
4.0 W/kg for Limbs. The specific maximum
SAR values can be found in the Radio
waves section.
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 5 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making
a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone
near your ear while the loudspeaker is in use.
TCL 20 5G has been awarded Hi-Res Audio
certification.
Hi-Res Audio gives you an audio quality that
exceeds that of a CD and is close to that of
the studio recording.
Notice:
High-Resolution Audio requires a compatible
headset, you may need to purchase Hi-Res
Audio certified headset.
1
Safety and use .........................
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car
kit, headset...), drivers are requested to refrain from using their
phone when the vehicle is not parked.
When driving, do not use your phone and headset to listen to
music or to the radio. Using a headset can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- Do not place your phone on top of the dashboard or within an
airbag deployment area;
- Check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from phone
RF energy.
• CONDITIONS OF USE
You are advised to switch off the phone from time to time to
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment
now in regular use, phones can interfere with other electrical or
electronic devices, or equipment using radio frequencies.
Please consult your doctor and the device manufacturer to
determine if operation of your phone may interfere with the
operation of your medical device.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot,
petrol station, or chemical plant, or in any potentially explosive
atmosphere.
Turn off your mobile phone or wireless device when in a blasting
area or in areas posted with notifications requesting "two-way
radios" or "electronic devices" are turned off to avoid interfering
with blasting operations.
When the phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid, or an insulin pump, etc.. In particular when using the phone,
you should hold it against the ear on the opposite side to the
device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the phone away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
Do not let children use the phone and/or play with the phone and
accessories without supervision.
If your phone has a removable cover, note that your phone may
contain substances that could create an allergic reaction.
2
If your phone is a unibody device, the back cover and battery
are not removable. If you disassemble your phone the warranty
will not apply. Disassembling the phone may damage the battery,
and may cause leakage of substances that could create an
allergic reaction.
Always handle your phone with care and keep it in a clean and
dust-free place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is 0°C (32°F) to 40°C (104°F).
At over 40°C (104°F) the legibility of the phone’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass screen is damaged, cracked, or
broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the
use of other chargers or batteries.
Remember to make backup copies or keep a written record of all
important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person has never had
a previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation.
To limit the likelihood of such symptoms, please take the following
safety precautions:
- Do not play or use a flashing-lights feature if you are tired or
need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
When you play games on your phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
3
• PRIVACY STATEMENT OF DEVICE USAGE
If you connect your device to networks or other devices (like for
example Wi-Fi, Bluetooth, NFC, or any other method), please
note that some of your personal data may be shared with them.
It is under your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices or
third party devices connected to yours. For products with Wi-Fi
features, only connect to trusted Wi-Fi networks. Also when using
your product as a hotspot (where available), ensure your network
security. These precautions will help prevent unauthorised access
to your phone. Your product can store personal information in
various locations including a SIM card, memory card, and builtin memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only, for that some third party apps can impact your product’s
performance and/or have access to private information including
account details, call data, location details, and network resources.
We are not responsible for such third party provider’s privacy or
security practices.
Any personal data you shared with TCL Communication Ltd. will
be handled in accordance with our Privacy Notice. You can check
our Privacy Notice by visiting our website: https://www.tcl.com/
content/legal-notice/country-list.html
• PRIVACY
Please note that you must respect the laws and regulations in
force in your jurisdiction or other jurisdiction(s) where you will use
your phone regarding taking photographs and recording sounds
with your phone. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices
of other people or any of their personal attributes, and reproduce
or distribute them, as this may be considered to be an invasion
of privacy. It is the user's sole responsibility to ensure that prior
authorisation has been obtained, if necessary, in order to record
private or confidential conversations or take a photograph of
another person; the manufacturer, the seller or vendor of your
phone (including the operator) disclaim any liability which may
result from improper use of the phone.
• BATTERY
In accordance with air regulations, the battery of your product is
not charged. Please charge it first.
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- For a device with a non-removable battery, do not attempt to
eject or replace the battery.
- Do not puncture, disassemble, or cause a short circuit in a
battery.
- For a unibody device, do not attempt to open or puncture the
back cover.
- Do not burn or dispose of a used battery or phone in household
rubbish or store it at temperatures above 60°C (140°F).
Phone and battery must be disposed of in accordance with locally
applicable environmental regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
4
- Municipal waste disposal centres with specific bins for these
items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
Disposal of the battery within a fire or a hot oven, or mechanically
crushing or cutting the battery, can result in an explosion.
Leaving the battery in an extremely high temperature environment
can also result in an explosion or the leakage of flammable
liquid or gas.
Similarly, subjecting the battery to extremely low air pressure may
result in an explosion or the leakage of flammable liquid or gas.
• CHARGERS
Mains powered chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for
safety of information technology equipment and office equipment
use. They are also compliant with the ecodesign directive
2009/125/EC. Due to different applicable electrical specifications,
a charger you purchased in one jurisdiction may not work in
another jurisdiction. They should be used for this purpose only.
(1)
Model
: UC13
Input Voltage: 100~240V
Input AC Frequency: 50/60Hz
Output Voltage: 5.0V
Output Current: 2.0A
Output Power: 10.0W
Average active efficiency: 79.0%
No-load power consumption: 0.08W
(1)
Model
: QC13
Input Voltage: 100~240V
Input AC Frequency: 50/60Hz
Output Voltage: 5.0V/9.0V/12.0V
Output Current: 3.0A/2.0A/1.5A
Output Power: 15.0W/18.0W/18.0W
Average active efficiency: 81.4%
Efficiency at low load (10%): 71.5%
No-load power consumption: 0.08W
(1)
Depending on the device you purchased.
5
Radio waves .............................
Proof of compliance with international standards (ICNIRP) or with
European Directive 2014/53/EU (RED) is required of all phone
models before they can be put on the market. The protection
of the health and safety for the user and any other person is an
essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines.
The guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety margin
designed to assure the safety of all persons, regardless of age
and health.
The radio wave exposure guidelines use a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit for
mobile devices is 2 W/kg for Head SAR and Body-worn SAR, and
4 W/kg for Limb SAR.
Tests for SAR are conducted using standard operating positions
with the device transmitting at its highest certified power level in
all tested frequency bands. The highest SAR values under the
ICNIRP guidelines for this device model are:
Maximum SAR for this model and conditions under which
Head SAR
Body-worn
SAR (5 mm)
Limb SAR
(0 mm)
During use, the actual SAR values for this phone are usually well
below the values stated above. This is because, for purposes of
system efficiency and to minimise interference on the network, the
operating power of your phone is automatically decreased when
full power is not needed for the call. The lower the power output
of the phone, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation
distance of 5 mm. To meet RF exposure guidelines during bodyworn operation, the phone should be positioned at least this
distance away from the body.
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the phone
the indicated distance away from the body.
Organisations such as the World Health Organisation and the
US Food and Drug Administration have stated that if people are
concerned and want to reduce their exposure they could use a
hands-free device to keep the phone away from the head and
body during phone calls, or reduce the amount of time spent
on the phone.
For more information, you can go to tcl.com.
Additional information about electromagnetic fields and public
health are available on the following site: http://www.who.int/
peh-emf.
it was recorded
UMTS 2100 + Wi-Fi 2.4G 1.40 W/kg
UMTS 2100 + Wi-Fi 5G 1.45 W/kg
ENDC N1+LTE Band 20 +
Wi-Fi 5G
3.50 W/kg
6
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the phone will be compliant with the guidelines when used with a
headset or USB data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and that
it positions the phone at least 5 mm away from the body.
Licences ...................................
microSD logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is
under licence. Other trademarks and trade names
are those of their respective owners.
TCL T781 Bluetooth Declaration
ID D035222
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
This equipment may be operated in all European
The 5150-5350 MHz band is restricted to indoor use only for the
following countries:
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License (the text will show
when you touch Google legal in Settings > System > About
phone > Legal information)
You have purchased a product which uses the open source
(http://opensource.org/) programmes mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source programs
licensed under the GNU General Public Licence and Apache
Licence.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCL Communication Ltd.
(1)
May not be available in all countries.
countries.
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LV LT LU HU MT
NL AT PL PT RO SI SK FI SE
UK (NI)
NO IS LI CH TR
Google, the Google logo, Android, the Android
logo, Google Search TM, Google Maps TM,
Gmail TM, YouTube, Google Play Store, and
Hangouts TM are trademarks of Google Inc.
(1)
.
7
You may download the source codes from https://sourceforge.net/
projects/tcl-mobile/files/. The provision of the source code is free
of charge from the internet.
We hereby point out that the end user warranty against
infringement of IPR is solely limited to the EU/EEA/Switzerland.
If and to the extent that the Product is exported, taken with, or
used by the end customer or end user outside the EU/EEA/
Switzerland any responsibility, warranty or indemnification of the
manufacturer and its suppliers in regard to the Product expires
(including any indemnification in regard to IPR infringement).
General information ................
• Internet address: tcl.com
• Hotline: Go to our website www.tcl.com/global/en/service-
support-mobile/hotline&service-center.html
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue,
Hong Kong Science Park, Shatin, NT, Hong Kong
• Electronic labelling path: Touch Settings > System >
Regulatory & safety or press *#07# to find more information
about labelling
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by email to ask any
questions you may have.
This radio equipment operates with the following frequency bands
and maximum radio-frequency power:
GSM 900: 33.5 dBm
GSM 1800: 30 dBm
UMTS B1/8 (2100/900): 24 dBm
LTE FDD B1/3 (2100/1800): 24 dBm
LTE FDD B7/8/20/28 (2600/900/800/700): 24.5 dBm
LTE TDD B38/40 (2600/2300): 24.5 dBm
5G NR FDD n1/n3 (2100/1800): 24.5 dBm
5G NR FDD n28 (700): 25 dBm
5G NR TDD 41 (2500): 25.5 dBm
5G NR TDD 78 (3500): 23.5 dBm
Bluetooth 2.4GHz band: 7.66 dBm
Bluetooth LE 2.4GHz band: 5.41 dBm
802.11 b/g/n 2.4GHz band: 15.20 dBm
802.11 a/n/ac 5.0GHz band: 12.07 dBm
802.11 a/n/ac 5.8GHz band: 12.87 dBm
NFC 13.56 MHz: -24.665 dBuA/m at 10m
• Regulatory information
Hereby, TCL Communication Ltd. declares that the radio
equipment type TCL T781 is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at
the following internet address: www.tcl.com/global/en/servicesupport-mobile/eu-doc.html
(1)
.
(1)
May not be available in all countries.
8
• Additional information
The description of accessories and components, including
software, which allow the radio equipment to operate as intended,
can be obtained in the full text of the EU declaration of conformity
at the following internet address: www.tcl.com/global/en/servicesupport-mobile/eu-doc.html
Protection against theft
Your phone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory. We
recommend that you note the number the first time you use your
phone by entering *#06# and keep it in a safe place. It may be
requested by the police or your operator if your phone is stolen.
This number allows your phone to be blocked preventing a third
person from using it, even with a different SIM card.
(1)
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible
for such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the operator exclusively.
This phone may contain materials, including applications and
software in executable or source code form, which is submitted
by third parties for inclusion in this phone ("Third Party Materials").
All Third Party Materials in this phone are provided "as is", without
warranty of any kind, whether express or implied. The purchaser
undertakes that TCL Communication Ltd. has complied with all
quality obligations incumbent upon it as a manufacturer of mobile
devices and phones in complying with Intellectual Property
Rights. TCL Communication Ltd. will at no stage be responsible
for the inability or failure of the Third Party Materials to operate
on this phone or in interaction with any other device. To the
maximum extent permitted by law, TCL Communication Ltd.
disclaims all liability for any claims, demands, suits or actions,
and more specifically – but not limited to – tort law actions, under
any theory of liability, arising out of the use, by whatever means,
or attempts to use, such Third Party Materials. Moreover, the
present Third Party Materials, which are provided free of charge
by TCL Communication Ltd., may be subject to paid updates
and upgrades in the future; TCL Communication Ltd. waives
any responsibility regarding such additional costs, which shall
be borne exclusively by the purchaser. TCL Communication Ltd.
shall not be held responsible for the lack of availability of any
application, as its availability depends on the country and the
operator of the purchaser. TCL Communication Ltd. reserves the
right at any time to add or remove Third Party Materials from its
phones without prior notice; in no event shall TCL Communication
Ltd. be held responsible by the purchaser for any consequences
of such removal.
(1)
Contact your network operator to check service availability.
9
LIMITED WARRANTY ..............
• Additional Rights Under Consumer Laws
As the consumer You may have legal (statutory) rights that are
in addition to those set out in this Limited Warranty, such as
the consumer laws of the country in which You live (“Consumer
Rights”). This Limited Warranty sets out certain situations when
the Manufacturer will, or will not, provide a remedy for the TCL
device. This Limited Warranty does not limit or exclude any of
your Consumer Rights relating to the TCL device.
• Manufacturer Warranty Coverage
This Manufacturer’s Limited Warranty sets forth the warranty
responsibilities of the Manufacturer regarding TCL branded
hardware and accessories manufactured by or on behalf of the
Manufacturer.
The Manufacturer warrants to the original end-user purchaser of
a new TCL device (“You”), that the TCL device will be free from
defects in materials and workmanship under normal use from a
period that commences on the date of original purchase by You
and continuing for the following specified period of time for each
applicable type of TCL device (the "Warranty period”).
This Limited Warranty is not transferable by You.
The applicable Warranty period is listed below:
TCL Phone & Embedded battery
TCL accessories: USB cable, Charger,
Earphone
In case of any defect of your phone which prevents you from
normal use thereof, you must immediately inform your vendor and
present your phone with your proof of purchase.
If the defect is confirmed by the Manufacturer or its authorised
service providers, your phone or part thereof will be either
repaired or replaced, as appropriate. Repair or replacement
may be carried out using reconditioned components offering
equivalent functionality.
This warranty covers the costs of repair or replacement (labour
and spare parts) but excludes any other costs.
This warranty shall not apply to defects on your phone and/or
accessory due to (without any limitation),
- non-compliance use with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
- connection to any equipment not supplied or not recommended
by the Manufacturer;
- repair performed by individuals not authorised by the
Manufacturer or its affiliates;
- modification, adjustment or alteration of software or hardware
performed by individuals not authorised by the Manufacturer;
- inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, intrusion or download of malicious
files/software (malware), crash, high voltage, corrosion, oxidation.
(1)
The life of a rechargeable phone battery in terms of
conversation time, standby time and total service life, will
depend on the conditions of use and network configuration.
(2)
The Warranty period may vary depending on your country of
purchase and/or channel of purchase.
10
(1)(2)
(1)
24 months
12 months
(2)
(2)
Your phone will not be repaired in cases where labels or serial
numbers (IMEI) have been removed or altered.
In no event shall the Manufacturer or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full extent
those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to You.
If your TCL device is returned during the Warranty period, but
your TCL device is not covered under this limited warranty, terms
and charges may apply for any repair or processing performed.
If you do not live in the country where the TCL device was
originally sold to you then,
(a) warranty repair or service may not be possible;
(b) you may be required to agree to terms and/or to pay certain
costs (including but not limited to, shipping and handling
costs);
(c) the warranty repair or service, if possible, may take longer
than normal to complete.
• Back Up Your Data
You should regularly backup your data, files, applications and
settings as a safeguard against possible operational issues
including prior to the return of the TCL device. Data backup is your
responsibility and is not the responsibility of the Manufacturer,
the retailer through whom You purchased the TCL device, or
the Manufacturer's authorised service providers through whom
You may have received servicing, (repair or replacement of the
TCL device).
If you need to send/leave your TCL device for servicing, we
recommend you to remove from your device any peripherals
(memory card, SIM card) and personal and confidential data
before sending/leaving your TCL device.
During the servicing (repair or replacement) content on your TCL
device may be deleted, reformatted or configured as originally
purchased (subject to then current updates and upgrades of
software) and peripherals removed may not be returned to you.
This limited warranty does not cover the backup, recovery or
reinstallation of your data, files and applications to the TCL
device.
Manufacturer: TCL Communication Ltd.
11
English - CQF2G00LCAAC
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