Although every effort has been made to insure that this manual is current
and accurate as of date of publication, no guarantee is given or implied
that this document is error free or accurate with regard to any specification. TC Communications, Inc. reserves the right to change or modify
the contents of this manual at any time without prior notification.
TC Communications, Inc. 17881 Cartwright Road - Irvine, CA 92614
Features .............................................................................................................................................. 3
General ..............................................................................................................................................14
All LEDs are Off................................................................................................................................14
Alarm LED .........................................................................................................................................14
General ..............................................................................................................................................15
Signal Generator Test .....................................................................................................................15
Local Loopback Test ........................................................................................................................15
Remote Loopback Test ..................................................................................................................15
Appendix A - 19" Rack & Power Card ......................................................................... 17
Features ............................................................................................................................................17
p Simultaneously Muxes up to 16 Channels of Async and Sync Operation
p Data Rates up to 38.4 Kbps
p Single Mode & Multimode
p Optional Optical Redundancy/Built-in Power Redundancy
p Interchangeable Interfaces: RS-232, RS-422, RS-485*, TTL, Dry Contact Relay, Analog
and Intercom
p LEDs for "Tx" & "Rx" (to monitor each channel's electrical signal status)
p LEDs for "TxB," "RxA," "RxB," "SYNC," "USE RxA" & "Use RxB" (to monitor each
optic fiber)
p LEDs for "PWR A," "PWR B," "Vcc," & "ALM" (to monitor each unit's power supply and
alarm condition status)
p DIP Switches for Local Loopback, Optic Remote Loopback, Signal Generator & more (for
diagnostics)
TC8116
Rev. 5.6D
p Rack Mount or Stand Alone
Description
The TC8116 is a time division multiplexer which can multiplex up to 16 channels of signals. It can be factory
or user configured to several different variations.
The typical unit has one main PC board (A board) with two interface SIMM modules. The main PC board
has eight RJ-11 ports: each RJ-11 port has one duplex data channel. The interface SIMM module is field
interchangeable. The extension PC board (B board) also has eight RJ-11 ports for additional channels 9
through 16 (for 8 channel units, these additional ports are not used).
The TC8116 multi-interface model offers several different interchangeable interfaces, such as RS-232,
RS-422, RS-485*, TTL, Dry Contact Relay, Analog or Intercom. It can be upgraded or reconfigured to
virtually any configuration; simply contact the factory should the need arise.
The TC8116 is based on modern FPGA (Field Programmable Gate Array) technology. As a result, it benefits
users by enabling optimum flexibility, low current consumption, high reliability and maximum MTBFs
(100,000 hours or better). Each unit has a built-in Signal Generator, Polarity Inverter switch, and Local &
Remote Loopback features to ease installation and facilitate troubleshooting procedures. Fiber optic
connectors are ST (optional FC); electrical connectors are RJ-11 Female. Power is 9 to 12VDC. Optional
power supplies are also available (see Chapter 5 - Specifications).
The TC8116 consists of two PC boards connected together internally by ribbon cables. Each PC board has
its own DIP switches, LEDs, optic connectors and electrical signal ports. The PC board with the "A" optic
connectors is referred to as the "A" board, while the board with the "B" optic connectors is referred to as
the "B" board. Each board's panel is designed with multiple status monitoring features. The fiber optic signal
is monitored continually so that, should an optic fault condition or cable breakage occur, the alarm will be
triggered and the corresponding LEDs will indicate the type & location of the problem.
*RS-485 will be available in a future release.
Page 4
- 4 -
LEDs, DIP Switches & Connectors
A
TxR
x
A board
power supply status
optic connectors
power supply status
ALM: Secondary Alarm.
RxOPT: When lit, it indicates receiving
SYNC: When solidly lit, indicates valid
optic signal is received.
8x2: Monitors either the 8 channels Async
without control or the 8 channels Async
B board
B
CH8
CH8
CH7
CH7
Connector
Connector
Channels 9 - 16
Channels 1 - 8
TC8116
User's Manual
Rev. 5.6D
DIP switches for diagnostics and
timer setup (for A board only)
7
TCCOMM.COM
Made in U.S.A.
1122334
1
2233445566778
RMTLB
LOCLB
SIG GEN
DIS ALM
TCCOMM.COM
Made in U.S.A.
RMTLB
LOCLB
SIG GEN
DIS ALM
ENB RxB
INV POL
4
1
INV POL
6
DIP switches for diagnostics and
timer setup (for B board only)
electrical signal status
for channels 9 through 16
electrical signal status
for channels 1-8
8
16 CHANNEL MUX
IN - OUT
1
2
3
4
BAUD2
BAUD1
16 CHANNEL MUX
IN - OUT
1
2
3
4
8
BAUD2
BAUD1
IN - OUT
5
6
7
8
IN - OUT
5
6
7
8
status for secondary
5
optic signal
status
9
USE RxA
USE RxB
RMTLB
LOCLB
TxBCLK
TxFCLK
RMTLB
LOCLB
4
optic signal
(backup) optic
for A board
10
OPTIC
OPTIC
T
x
R
3
optic connectors
for B board
(Optional)
optic power at Rx.
alarm indicators
for A board
11
ALM
RxA
SYNC
RxB
x
ALM
RxOPT
SYNC
8x2
2
A
B
Vcc
A
B
Vcc
PWR
PWR
for A board
12
1
for B board
with control that are used.
(Not used - for future release)
Figure 1. TC8116's Front Panel (16 Channel/Dual Optional Optic model)
Alarm Relay
A board
+ -
+ -
PWR
Power A
A
+ -
PWR
A
PWR
B
+ -
PWR
B
Power B
CH1
Ch1
CH2
CH2
CH3
CH3
CH4
CH4
CH5
CH6
B board
T
CH5
x
CH6
Figure 2. TC8116's Rear Panel
Page 5
- 5 -
User's Manual
PWR
ALM
RxA
SYNC
USE RxA
USE RxB
LOCLB
TxBCLK
TxFCLK
LOCLB
IN - OUT
LED Functions
The TC8116's front panel LED indicators are divided into four categories: Power, Alarms, Optic Signal and
Electrical Signal status. By understanding the functions of the LEDs & DIP switches, the user can ease
installation and troubleshooting.
Groups 1 & 12Power supply and voltage indicators. These LEDs should always be lit whenever
power is connected (with the exception of either "PWR A" or "PWR B" when the power
redundancy feature is not utilized.
A
B
Vcc
Group 11General alarm indicators. In a fault condition, the "ALM" LED will flash and one or
PWR A : +12V DC power supply from DC power A input.
PWR B : +12V DC power supply from DC power B input.
Vcc : +5V DC operating voltage derived from "PWR A" and/or "PWR B."
Not Used.
more other alarm LED will be unlit.
TC8116
Rev. 5.6D
ALM: (flashing) One of the "Tx" or "Rx" optic signals has been lost.
RxA: (unlit) The optic signal at "RxA" has been lost or is degraded.
RxB
SYNC: When lit, it means a valid data packet is recognized at the active receiver.
RxB: (unlit) The optic signal at "RxB" has been lost or is degraded.
Groups 4 & 9Optic status indicators.
USE RxA: (A board) When lit, it means the optic signal received at "RxA" is above the
sensitivity threshold and "RxA" is the active receiver. It does not necessarily mean a
valid signal is received.
USE RxB: (A board) Same as "USE RxA," but for the backup link. When lit, it usually
RMTLB
means there is a problem with the "A" fiber link and the backup link is being used.
RMTLB: Loops back the electrical signal on the remote unit through fiber back to the
source, see figure 17 on page 15.
LOCLB: Loops back the electrical signal to the source.
TxBLCK: This LED indicates that the transmit bit clock is received from the base
RMTLB
board.
TxFLCK: This LED indicates that the transmit frame clock is received from the base
board.
Groups 5 & 8Electrical signal channel status indicators. Each RJ-11 port (at the rear panel) has
two LEDs (on the front panel) showing its electrical signal status.
1
2
3
4
The green "OUT" LEDs indicate the electrical signal transmit status for each channel
(from the local device); the green "IN" LEDs indicate the
channel's receive status (from the remote device).
Page 6
- 6 -
DIP Switch Functions
LOCLB
SIG GEN
DIS ALM
INV POL
LOCLB
SIG GEN
DIS ALM
INV POL
ENB RxB
Groups 6 & 7The DIP switch functions on the TC8116 apply individually to their respective
"A" or "B" board. To activate the function, slide the appropriate switch to the
On (Down or Right) position.
1 2 3 4
1 2 3 4 5 6 7 8
RMTLB
BAUD1
Note: SW6 is not used.
1 2 3 4
1 2 3 4 5 6 7 8
RMTLB
BAUD1
BAUD2
BAUD2
RMTLB: Remote Loopback. This switch (SW1) initiates the Remote
Loopback function. The composite optic signal is received from optic "RxA" (or
"RxB) and decoded, then looped back to optic "TxA" (or "TxB) for diagnostic
testing.
LOCLB: Local Loopback. This switch (SW2) initiates the Local Loopback
function. The electrical signal is received and decoded, then looped back to the
transmit pins for diagnostic testing.
SIG GEN: Signal Generator. This switch (SW3) initiates the built-in signal
generator function. The unit will generate a pulse signal to emulate an electrical
transmission signal. By verifying the "Rx" channel LEDs on the remote unit, the
user may confirm that the local unit's signal is being received.
DIS ALM: Disable Alarm. This switch (SW4) disables the alarm relay and
buzzer during alarm conditions.
TC8116
User's Manual
Rev. 5.6D
ENB RxB. Not used - for future release.
INV POL: Inverse Polarity. Not used - for future release.
BAUD 1 & 2: RS-485 high impedance timer setup switches. Not used -
Electrical Signal Interface Connection & Pin Assignments
The RJ-11 connectors are located at the rear panel of the TC8116.
RS-232 (Async & Async with Control)
For RS-232, pin 5 is the input (TxD) pin while pin 4 is the output (RxD) pin. A separate channel on each
RJ-11 port is available on pin 3 and pin 2 (for Async with Control or Sync interfaces). The second channel
can be used as control (or handshake) signals or Tx Clock and Rx Clock signals for RS-232 synchronous
applications.
For Voice and audio channels, pin 5 is transmit TIP & pin 2 is transmit RING (the signal from the handset's
mouth piece). Pin 4 is receive TIP & pin 3 is receive RING (the signal that goes to the handset's ear piece).
Similarly, pin 5 on an intercom channel is MIC+ & pin 2 is MIC-, while pin 4 is SPKR- and pin 3 is SPKR+.
RJ-11 JACK
RJ-11 JACK
(Analog)
RJ-11 JACK
RJ-11 JACK
(Intercom)
RJ-11 JACKRJ-11 JACK
TTIP
22
TRINGTRING
RTIPRTIP
4
33
RRING
FIBER CABLE
TTIP55
4
RRING
Figure 7. RJ-11 Analog and Intercom Pin Assignments & Virtual Connection Diagrams
MIC+MIC+55
22
MIC-
4
SPKR-
3
SPKR+
FIBER CABLE
4
3
MIC-
SPKR-
SPKR+
Page 9
- 9 -
User's Manual
(Pin assignment)
12345
6
TTL logic signal
TC8116 with Dry Contact Closure Detector
243
transmitter
(dry contact closure)
8.2ma
TC8116
TC8116
TTL Asynchronous
Similar to the RS-232 interface, the TTL interface utilizes pin 5 for the input (TxD) pin while pin 4 is the output
(RxD) pin.
For dry contact closure applications, the TC8116 can be used as either the Closure or Detector depending
on which pins are used. The transmitter side has a dry-contact closure detector as shown in the diagram
below. The receiver side has a dry-contact closure relay switch. The "close" and "open" status is controlled
by a relay switch inside the TC8116. It reflects the remote detector's "on" and "off" status.
The diagram below, illustrates the virtual pin connections for using the TC8116 as either a dry contact
Detector (Transmitter) or a dry contact Closure (Receiver). The RJ-11's pins 4 and 5 are closed at the
transmitter side, the status is reflected at the remote receiver's side RJ-11's pins 2 and 3. The relay switch
on the receiver's side is rated 0.4A DC switching current, with a max load rating of 24VA.
As an option, the relay switch on the receiver's side can be rated 1.8A DC switching current, and a load rating
of 108VA.
5V DC
8 ma DC
Figure 9. Dry Contact Detector and Closure Logic Diagrams
0V or 5V DC
8.2ma
transmitter
receiver
RJ-11 JACK
5
2
3
FIBER CABLE
RJ-11 JACK
receiver
4
5
Page 10
- 10 -
RJ-11 to DB25 Female (Async) Connection Cables
RJ-11 to DB25 female
RJ-11 Plug
RJ-11 Plug
P/N 650-01206-01
to TC8116
RJ-11 to DB25 female
RJ-11 Plug
RJ-11 Plug
P/N 650-01206-11
6
6
7
5
5
44332
2
1
1
RJ-11 to DB25 female
RJ-11 Plug
RJ-11 Plug
P/N 650-01206-00
65432
1
RJ-11 to DB25 female
RJ-11 Plug
RJ-11 Plug
P/N 650-01206-10
65432
1
The user's device can be a DCE or DTE device (which may have a DB25 male connector). The following
illustrations depict the RS-232/TTL & RS-422/RS-485 wiring diagrams for constructing an RJ-11 to DB25
Female adapter cable.
The TC8116 will work with all popular sizes and types of fiber. Transmission distances up to 3km* are typical
over Multimode fiber at 850nm and 4km* at 1310nm. Distances to 35km* are typical over Single Mode fiber
at 1310nm. Transmission distances may vary due to the fiber optic cable's characteristics.
Launch Power & Sensitivity
Transmitter:LED/ELED; typical Launch Power --17dBm* (850nm/1310nm MM, @62.5/125µm)
LASER;-8.0dBm* (1310nm Single Mode, @9/125µm)
Receiver:PIN Diode; typical Sensitivity --34dBm* (850nm/1310nm MM, @62.5/125µm)
LASER;-36dBm* (1310nm Single Mode, @9/125µm)
*Launch power, sensitivity and distance are listed for reference only. These numbers may vary.
Fiber Optic Redundancy (optional)
When this option is purchased, the unit is equipped with two pairs of fiber optic Transmitters & Receivers,
designated as "TxA," "RxA," "TxB" and "RxB." Both "TxA" and "TxB" transmit the optical signal at the same
time. The receiving unit decides whether "RxA" or "RxB" is active. The default receiver is "RxA" unless
optic link A fails (either a cable breakage or optic transmitter/receiver fails), in which case the backup link
is enabled automatically.
TC8116
Rev. 5.6D
Tx
TC8116
Figure 16. Dual Optics Logic Diagram
Detector &
Control
TC8116
Rx
Page 13
- 13 -
User's Manual
Chapter 2 - Installation
Unpacking the Unit
Before unpacking any equipment, inspect all shipping containers for evidence of external damage caused
during transportation. The equipment should also be inspected for damage after it is removed from the
container(s). Claims concerning shipping damage should be made directly to the pertinent shipping agencies.
Any discrepancies should be reported immediately to the Customer Service Department at TC Communications, Inc.
Equipment Location
The TC8116 should be located in an area that provides adequate light, work space and ventilation. Avoid
locating it next to any equipment that may produce electrical interference or strong magnetic fields, such as
elevator shafts or heavy duty power supplies. As with any electronic equipment, keep the unit from excessive
moisture, heat, vibration and freezing temperatures.
Dry Contact Alarm Relay
A round jack connector at the rear panel of the A board provides for the Dry Contact Relay Alarm. Normally
in the OPEN position, any fiber problem will trigger an alarm condition that will force the switch to a CLOSE
position & the alarm buzzer will sound. The alarm buzzer can be disabled with front panel "disalm" dip switch.
System Configuration
TC8116
Rev. 5.6D
The TC8116 has been pre-tested and switches have been set per factory specifications. The channels can
be field configured (in groups of four) for RS-232, RS-422, RS-485, TTL, Dry Contact Relay, Analog or
Intercom interfaces.
Power Supply
Each TC8116 card is powered by an external DC power adapter rated 9 to 12 VDC @400mA. There are
two terminal block connectors labeled "PWR A" and "PWR B" only one is required to power up the unit. If
your system has ten TC8116 cards, the power supply requirement is 10 x 400mA = 4.0A. Either a power
adapter or TC Communications' power card can be utilized to supply power to the units.
The power can be plugged into any of the power jacks at the back panel. Since each TC8116
card is equipped with a power redundancy capability, the power LEDs on the front panel will
light according to which power jack (A or B) is connected. Both LEDs will light when power
redundancy is utilized.
+ -
9-12 VDC@400mA
System Start Up
Apply the power by plugging the power plug into a power jack. The power source can be from a power
adapter or from a power card (installed either on the left side or right side of the rack). After power is applied
(and all DIP switches are set properly), all LEDs (except PWR & Vcc LEDs) will flash momentarily and
the following LED status should be observed from the front panel:
1. The Power "A" and/or "B" LED should be lit. The "Vcc" LED should also be lit. If the unit is equipped
with dual optional optics (A & B boards), the "RxB" LED should be flashing on the A board.
2. The "ALM" LED should be lit to indicate a "lost optic" condition. It will reset when the unit receives a
valid optic signal at "RxA" and "RxB" on optional dual optic models.
3. At the rear panel, apply the electrical signals by plugging in the RJ-11 connector plugs one at a time.
Verify the corresponding "IN" LEDs for each particular channel as the connections are made. Each "IN"
LED should light to indicate a valid electrical signal connection. If the "IN" LED does not light on a
particular channel, it usually indicates incorrect connections at the RJ-11 input port (double-check your
connections and verify them with the connection diagrams in the Electrical Signal Interface section). If
all the "IN" LEDs are lit prior to the RJ-11 connections being made, flip SW5 to the On position.
Page 14
- 14 -
User's Manual
Chapter 3 - Troubleshooting
General
Alarm conditions occur whenever an optical problem or "fault" condition is detected by the TC8116. Under
normal operation, all LEDs should be lit, with the exception of the "ALM," "USE RxB" and inactive channel
LEDs.
All LEDs are Off
If no LEDs are lit on the unit, check the DC power supply, connector plug, and/or the power source. If the
problem persists, contact the Technical Support Department at TC Communications, Inc.
Alarm LED
The "ALM" LED will light when an optic fault condition exists (such as a cable breakage or a poor optic
connection).
Optic Cable Types
Conventionally, fiber optic cable with yellow-colored insulation is used for Single Mode applications; gray
or orange-colored insulated cable is for Multimode use. If Multimode cable is used in a Single Mode
application, the test results could be erroneous and confusing.
TC8116
Rev. 5.6D
Calculating the Loss on the Fiber
The fiber optic link and/or connectors are frequently the source of various problems. Check out the
connectors and the integrity of the link first. Ideally, the link should be calibrated for total loss after the
installation has been completed. This will accomplish two things: (1) it will verify that the total loss of the
link is within the loss budget of the device and (2) it will provide a benchmark for future testing. For example,
a system that has been tested as having 6dB total loss when installed and suddenly tests out as having a loss
of 10dB probably has a connector or link problem.
These are the reference values we use to calculate the loss on the fiber:
Multimode 850nm:3 dB loss per km on 62.5/125µm cable*
Multimode 1310nm:2 dB loss per km on 62.5/125µm cable*
Single Mode 1310nm:0.5 dB loss per km on 9/125µm cable*
Single Mode 1550nm:0.25 dB loss per km on 9/125µm cable*
*These numbers are listed for reference only. We recommend an OTDR reading be used to determine actual link loss.
Page 15
- 15 -
Chapter 4 - Bench Tests
Remote Optic
when SW1 is On
User's Manual
General
It is highly recommended to conduct bench tests before actual installation. Bench testing allows the user
to become familiar with all the functions and features of the TC8116 in a controlled environment. Knowledge
of these functions and features will ease installation and troubleshooting efforts later on.
Signal Generator Test
After System Start Up, you should conduct the following test to verify that the unit was not damaged during
transportation:
1. Use a short optic jumper cable to form a loop from optic "TxA" to "RxA." Once a valid optic signal is
received, the "SYNC," and "RxA" LEDs should light solidly and the Alarm LED should turn off.
2. Slide SW3 (SIG GEN) to the On (Right or Down) position to turn on each board's Signal Generator. The
channel "IN" and "OUT" LEDs should light in sequence on all channels. Note: the Signal Generator
function does not apply to Dry Contact Relay interfaces.
3. Disconnect the optic cable from "RxA." The corresponding channel "OUT" LEDs should be Off while
the "IN" LEDs continue cycling through.
4. You may connect the optic jumper cable to a second TC8116's optic "RxA" and observe the channel
"OUT" LEDs on the second unit lighting in the same sequence as the first unit's "IN" LEDs.
5. Upon completion of this test, return SW3 (SIG GEN) to the Off (Up or Right) position.
TC8116
Rev. 5.6D
Local Loopback Test
With SW2 (LOCLB) in the On (Right or Down) position and a valid electrical signal is present at the RJ11, the incoming signal on pin 5 (or pins 2 & 5 for balanced signals) will be looped back to pin 4 (or pins 3
& 4 for balanced signals), and the "IN," and "OUT" LEDs will light solidly and the "LOCLB" LED will flash.
The loopback is formed inside the TC8116, after the input signal is converted to the TTL level. The purpose
of this test is to verify the interface's input and output connections, signal input receiver and signal output
driver.
Remote Loopback Test
Connect the fiber optic cables from the local TC8116 to the remote TC8116 unit as shown on the diagram
below. Apply a valid electrical signal at any of the RJ-11 connectors on the rear of the local unit. The "IN"
LED on the local unit should be lit and the "OUT" LED on the remote unit should be lit on the corresponding
channel connected to.
Enable SW1 (RMTLB) to the "On" (Right or Down) position on the remote unit, the optic signal received
at "RxA" or "RxB" will be looped back to the transmitter ("TxA" or "TxB"). Both "IN" and "OUT" LEDs will
be solidly lit on both the local and remote units on the corresponding channel connected to. The "RMTLB"
LED on the remote unit will be flashing. This test will verify the optic transmitters, receivers and the optical
link between units.
Local
TC8116
Figure 17. Remote Loopback Logic Diagram
TxRx
Rx
Tx
Loopback
ENABLED
Remote
TC8116
Page 16
- 16 -
Chapter 5 - Specifications
Data Rates
Async (per channel) .................................................................. DC up to 38.4 Kbps***
Weight ........................................................................................................ (280gm) 8 oz
*ST is a trademark of AT&T
**RS-485 will be available in a future release
***Contact factory for higher data rate & temperature requirements
Page 17
- 17 -
User's Manual
19” Card Cage (19” x 9” or 19” x 5”)
Appendix A - 19" Rack & Power Card
Features
p 4 U height (7")
p Dual Power Capability (Automatic Switchover in the Event of Failure)
p Universal Switching Power Supply Accepts 90V to 264V AC and 47 to 63 Hz AC
p Optional -48VDC Power Supply Available
p Overload & Short Circuit Protection
Description
The TCRM191 and TCRM192 Universal Rack Mount Card Cages hold up to 10 single multiplexer or modem
type cards, or up to 5 double-mux or double-modem type cards. In general, the Model TCRM191 is used
for multiplexers and the Model TCRM192 for modems.
Both can operate with one power supply or dual load-sharing power supplies. The AC power supply
automatically adjusts for 90V to 264V AC input and 47 to 63 Hz operation. The DC power supply accepts
-48VDC input. Both AC and DC power supplies can be mixed in the same unit.
TC8116
Rev. 5.6D
The dual power supplies feature automatic switchover in the event of a power failure. The Power switch
and its LED are located on the front panel.
Both rack assemblies are 19" wide by 7" high. The TCRM191 is 9" deep, while the TCRM192 is 5.25" deep.
19.0”
17.0”
2.25”
1.25”
0.250”
x
0.562”
slot
5.25”
4.0”
5.96”
6.40”
6.96”
Figure 18. TCRM191/192 Rack Mount Card Cage
Page 18
- 18 -
User's Manual
Appendix B
Return Policy
To return a product, you must first obtain a Return Material Authorization number from the Customer
Service Department. If the product’s warranty has expired, you will need to provide a purchase order to
authorize the repair. When returning a product for a suspected failure, please provide a description of the
problem and any results of diagnostic tests that have been conducted.
Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five year (beginning 1-1-02)
warranty. TC Communications, Inc. warrants to the Buyer that all goods sold will perform in accordance
with the applicable data sheets, drawings or written specifications. It also warrants that, at the time of sale,
the goods will be free from defects in material or workmanship. This warranty shall apply for a period of
five years from the date of shipment, unless goods have been subject to misuse, neglect, altered or destroyed
serial number labels, accidents (damages caused in whole or in part to accident, lightning, power surge, floods,
fires, earthquakes, natural disasters, or Acts of God.), improper installation or maintenance, or alteration or
repair by anyone other than Seller or its authorized representative.
TC8116
Rev. 5.6D
Buyer should notify TC Communications, Inc. promptly in writing of any claim based upon warranty, and
TC Communications, Inc., at its option, may first inspect such goods at the premises of the Buyer, or may
give written authorization to Buyer to return the goods to TC Communications, Inc., transportation charges
prepaid, for examination by TC Communications, Inc. Buyer shall bear the risk of loss until all goods
authorized to be returned are delivered to TC Communications, Inc. TC Communications, Inc. shall not be
liable for any inspection, packing or labor costs in connection with the return of goods.
In the event that TC Communications, Inc. breaches its obligation of warranty, the sole and exclusive
remedy of the Buyer is limited to replacement, repair or credit of the purchase price, at TC Communications,
Inc.’s option.
To return a product, you must first obtain a Return Material Authorization (RMA) number and RMA form
from the Customer Service Department. If the product’s warranty has expired, you will need to provide a
purchase order to authorize the repair. When returning a product for a suspected failure, please fill out RMA
form provided with a description of the problem(s) and any results of diagnostic tests that have been
conducted. The shipping expense to TC Communications should be prepaid. The product should be properly
packaged and insured. After the product is repaired, TC Communications will ship the product back to the
shipper at TC's cost to U.S. domestic destinations. (Foreign customers are responsible for all shipping costs,
duties and taxes [both ways]. We will reject any packages with airway bill indicating TC communications
is responsible for Duties and Taxes. To avoid Customs Duties and Taxes, please include proper documents
indicating the product(s) are returned for repair/retest).
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