Taymor CONCIERGE 400 PROFESSIONAL Series User Manual

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Page 1

CONCIERGE 400

PROFESSIONAL SERIES

ELECTRONIC DEADBOLT

IMPORTANT: Before first use, please read page 1 9 in the User Guide for important instructions.

USER GUIDE

06/2016

Page 2

® REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD.

Page 3

CONTENTS

IMPORTANT SAFETY INFORMATION 1 TOOLS NEEDED FOR NEW INSTALLATION 2 COMPONENTS OF ELECTRONIC KEYPAD DEADBOLT 3 DOOR PREPARATION 4 - 8 INSTALLATION 9 - 19 OVERVIEW OF FUNCTIONS 20 CODES INFORMATION 21 PROGRAMMING

1. CHANGE PROGRAMMING CODE 22

2. ADD NEW USER ENTRY CODE OR SINGLE ENTRY CODE 23

3. ENABLE/DISABLE THE GUIDING CODE 24

4. DELETE USER ENTRY CODES 25

5. ENABLE/DISABLE VACATION MODE 26

6. VOLUME CONTROL 27

7. SET UP AUTO-LOCK TIME DELAY 28

8. ENABLE/DISABLE AUTO-LOCK FUNCTION 29

9. RESTORE FACTORY SETTING 30

OPERATION

1. HOW TO LOCK/UNLOCK THE LOCKSET 31

2. SECURITY MODE 32

TROUBLESHOOTING GUIDE 33 - 38 INFORMATION PAGE 39 WARRANTY 40

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IMPORTANT SAFETY INFORMATION

WARNING

1. Do not use any abrasives or any chemical products containing any substance of alcohol, benzene, hydrochloric acid or nitric acid, and avoid sharp or scratching objects to clean this lockset.

2. Do not let any water or liquid into lockset during installation process.

Note: Electronic mechanisms may be sensitive in cold, harsh conditions particularly if the environment is also humid. In these conditions, the manual key may be the most convenient method to operate the lock.

IMPORTANT SAFETY INSTRUCTION

1. Do not attempt to disassemble any internal components of the lockset

personally. You may run the risk of voiding the limited warranty.

2. Do not drop or hit the lockset.

3. Do not use sharp objects to press key buttons.

4. Always create a backup of information you want to keep (such as programming code and user entry codes). Please use the last page of this booklet as your reference.

5. Please change the programming code before operating this lockset.

CARE AND MAINTENANCE

The following care instructions should be followed:

1. Remove locks, or do not install locks, prior to painting your door.

2. Periodically clean with mild soap and a soft cloth only.

3. Do not use any abrasives or chemical products containing alcohol, benzene, hydrochloric acid or nitric acid, and avoid using sharp or abrasive objects to clean this lockset.

4. Do not let any water or liquid into lockset during installation and care processes.

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Page 5

TOOLS NEEDED FOR NEW INSTALLATION

• PHILLIPS SCREWDRIVER

• FLAT HEAD SCREWDRIVER

• CHISEL

• HAMMER

• 1” (25.4 mm) and 2 -1/8” (54 mm) OR 1-1/2” (38 mm) HOLE BORING KIT

• POWER DRILL

• 4 - AA ALKALINE BATTERIES

OPTIONAL OPTIONAL OPTIONAL OPTIONAL OPTIONAL

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COMPONENTS OF ELECTRONIC KEYPAD DEADBOLT

AA. 2-1/8” Mounting Bolt BB. 1-1/4” Screw CC. 13/16” Screw DD. 5/16” Screw EE. 3/4” Wood Screw FF. 3” Wood Screw

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QTY.

A. Key (2) B. Exterior Assembly C. Cylinder D. Tailpiece

E. Power Cable

F. Exterior Gasket (Optional)

G. Mounting Plate

H. Interior Gasket (Optional)

I. Interior Assembly J. Battery Cover

K. Latch L. Bottom Plate (Optional) M. Square or Radius Faceplate (Optional) N. Drive-In Collar (not assembled) O. Drive-In Collar (assembled) P. High Security Strike Plate Q. Screw Hole Cover

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DOOR PREPARATION

MARK DOOR WITH TEMPLATE (ATTACHED SEPARATELY)

Note: If replacing an existing lock or installing in a pre-drilled door,

begin with page 9.

a. Use TEMPLATE to mark centerline on door for deadbolt about 3” to 6” (75 mm to 150 mm) above the existing knob or lever. b. Stand so door swings towards you. Align template on centerline and fold template as shown.

CENTERLINE

MARK DOOR EDGE APPROXIMATELY 3” TO 6” (75 mm TO 150 mm) ABOVE THE ENTRY KNOB OR LEVER

TEMPLATE

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Page 8

DOOR PREPARATION

MARK AND DRILL PILOT HOLES

Select backset. Mark and drill pilot holes as shown.

CENTERLINE

2-1/8” OR 1-1/2”

1”

(25 mm)

DRILL 1/8” (3 mm) PILOT HOLE

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BACKSET

(54 mm) (38 mm)

DRILL 1/8” (3 mm) PILOT HOLE

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DOOR PREPARATION

3.1

DRILL HOLES a. Drill a 2-1/8” (54 mm) hole on the door face from both sides to avoid wood splitting. b. Use a 2” (51 mm) 6d common nail and press it from inside the 2-1/8” (54 mm) or 1-1/2” (38 mm) hole through the pilot hole to mark centerlines on jamb exactly opposite center of deadbolt latch hole.

2-1/8”

(54 mm)

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Page 10

DOOR PREPARATION

3.2

DRILL HOLES c. Drill a 1” (25 mm) hole in the door edge for the latch. d. Use faceplate as a pattern for mortise and pilot holes. Chisel 5/32” (4 mm) deep. Faceplate should ﬁt ﬂush. Note: For drive-in latch, simply insert latch. e. Install as shown for appropriate latch type. Ensure bevel faces door jamb.

1”

(25 mm)

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FACEPLATE

OUTLINE

CHISEL 5/32” (4 mm) DEEP

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DOOR JAMB PREPARATION

PREPARE DOOR JAMB AND INSTALL STRIKE PLATE

Door Jamb hole dimensions a. 3/32” (2.5 mm) b. 1” (25 mm) c. 1-1/8” (28 mm)

HIGH SECURITY STRIKE PLATE

3/4” (19 mm) SCREWS

3”(76 mm) SCREWS

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INSTALLATION

LATCH BACKSET ADJUSTMENT Latch backset adjustment only needs to be made if your door needs a 2-3/8” (60 mm) backset. Please follow diagrams below as reference. Skip this if your door has a 2-3/4” (70 mm) backset

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Page 13

INSTALLATION

DRIVE-IN COLLAR or FACEPLATE ADJUSTMENT

In addition to 2-3/8” (60 mm) or 2-3/4” (70 mm) adjustable backset,

you may change the faceplate to drive-in collar. (If your door is not

a drive-in latch type, please skip this step)

REM

OVE

1 2 3

REM

OVE

Note: Reverse the above steps if you need to change

the drive-in collar to the faceplate.

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COMBINE

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INSTALLATION

INSTALL LATCH IN MORTISED AREA OR INSTALL DRIVE-IN LATCH If the backset of your door is 2-3/8” (60 mm), please install it now. If your door is set up to use a standard type latch, please install it

with the 3/4” (20 mm) screws that are provided. If you use the

drive-in type latch, please tap it in place.

BACKSET

FACEPLATE

3/4” (20 mm) WOOD SCREWS

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DRIVE-IN LATCH

WOOD BLOCK (NOT INCLUDED) (SEE PAGE 10 BEFORE INSTALLATION OF DRIVE-IN LATCH)

TAP LATCH FLUSH

Page 15

INSTALLATION

THE LATCH BOLT SHOULD BE IN THE UNLOCKED POSITION

IMPORTANT

INSERT CYLINDER TORQUE BLADE IN HORIZONTAL POSITION

THREAD THE CABLE THROUGH THE HOLE AND UNDER THE LATCH

CYLINDER MOUNTING SCREW

FOR INSTALLATION INTO 1-1/2” (38 mm)

BORE HOLE:

1. Remove adapter collar by releasing

cylinder mounting screw and top mounting post.

2. Once adapter collar is off, reinstall cylinder mounting screw.

ADAPTER COLLAR

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Page 16

INSTALLATION

THE BULGED PART OF THE MOUNTING PLATE MUST FACE TOWARD THE DOOR

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SLIDE CABLE THROUGH THE NOTCH OF THE MOUNTING PLATE

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INSTALLATION

KEEP PARALLEL TO THE EDGE OF DOOR

SECURE MOUNTING PLATE WITH 1-1/4” SCREW (1) AND 2-1/8” MOUNTING SCREWS (2)

(1-1/4” SCREW NOT REQUIRED FOR 1-1/2” BORE HOLE)

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INSTALLATION

REMOVE THE INTERIOR COVER BY PUSHING THE THUMBTURN

THROUGH

INTERIOR GASKET (OPTIONAL)

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Page 19

INSTALLATION

CONNECT THE CABLE INTO CONNECTOR PORT FIRMLY

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Page 20

INSTALLATION

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THE CABLE MUST BE ARRANGED AS SHOWN IN THE DIAGRAM

Page 21

INSTALLATION

INSERT 5/16” (8 mm) SCREW (2) AND TIGHTEN

SCREW HOLE

COVER

INSERT 13/16” (20 mm) SCREW (1) AND TIGHTEN

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Page 22

INSTALLATION

Install batteries and perform automatic bolt direction determination.

Enter default program-

Install batteries

Install battery cover

CAUTION

Please use four alkaline batteries

for better performance.

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NOTE:

1. The lockset will perform

2. The product is ready for

ming code (12345678) and the lock will set up bolt direction to complete installation.

automatic bolt direction determination.

use when automatic bolt direction determination is completed.

Page 23

OVERVIEW OF FUNCTIONS

RED INDICATOR

1. Represents an incorrect entry or caution by ﬂashing red light.

LOW BATTERY INDICATOR

1. Flashes when the batteries are low in power.

GREEN INDICATOR

1. Represents a correct entry or positive response by ﬂashing green light.

TOUCH SCREEN

1. Touch to activate or lock.

2. Unlocks the lockset by entering a valid user code.

3. Programs the lockset by entering a valid programming code.

4. Please always press button to cancel any typo or exit the programming mode.

CLEAR BUTTON

1. Please always press button to cancel any typo or exit the programming mode.

# BUTTON

1. Represents “enter” when in programming mode.

MECHANICAL KEYWAY OVERRIDE

1. To unlock the lockset by a valid key.

FUNCTIONS CONTINUED ON NEXT PAGE

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Page 24

OVERVIEW OF FUNCTIONS continued

BATTERY COVER

1. Protects the batteries from unexpected damage.

SET BUTTON

1. Press set button for 1 second then enter correct programming code to start programming the lockset. See page 23.

INTERIOR THUMBTURN

1. Locks or unlocks the lockset manually.

CODE

LENGTH

Programming Code:

User Code:

Single-entry Code:

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4 - 8 digits 1 set

4 - 8 digits 25 sets

4 digits 4 sets

CODE

CAPACITY

REMARK

1. A programming code can be used to program or unlock the lockset.

2. The default programming code is “12345678”.

A user code is set up by the programming code and can be used to unlock the lockset.

A single entry code is set up by the programming code and can only be used once to unlock the lockset.

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PROGRAMMING

CHANGING PROGRAMMING CODE

A programming code can be used to program or unlock the lockset. The factory preset Programming Code is 1-2-3-4-5-6-7-8 and needs to be changed to a unique 4-8 digit number before operating the deadbolt.

FUNCTION CODE [ 10 ]

STEP 1

Enter preset programming

code 1-2-3-4-5-6-7-8 or current

1 2 3

4 5 6

7 8 9

programming code

Press (SET) for 1 second

STEP 2 STEP 3 STEP 4

The lockset will exit the programming mode and resume to the stand-by status if no input is made in 10 seconds.

New Programming Code (4-8 digits)

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PROGRAMMING

ADD NEW USER ENTRY CODE OR SINGLE ENTRY CODE

FUNCTION CODE [ 20 ] ADD A USER CODE(S)

A user code (pin number) is set up by the programming code and can be used to unlock the lockset.

FUNCTION CODE

A single-use user code is set up by the programming code and can only be used once to unlock the lockset.

STEP 1

Press (SET) for 1 second

FUNCTION CODE [ 20 ] ADD A USER CODE(S)

STEP 2 STEP 3 STEP 4

FUNCTION CODE [ 21 ] ADD SINGLE ENTRY CODE(S)

STEP 2 STEP 3 STEP 4

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[ 21 ] ADD SINGLE ENTRY CODE(S)

Enter preset programming code

1-2-3-4-5-6-7-8 or current

programming code

New User Code (4-8 digits)

New Single Entry Code (4 digits)

1 2 3

4 5 6

7 8 9

New User Code (4-8 digits)

New Single Entry Code (4 digits)

The lockset will exit the programming mode and resume

to the stand-by status if no input is made in 10 seconds.

Page 27

PROGRAMMING

ENABLE/DISABLE THE GUIDING CODE

The guiding code is a set of random numbers to be entered on the keypad before entering the user entry code.

FUNCTION CODE [ 22 ]

STEP 1

Enter preset programming

code 1-2-3-4-5-6-7-8 or current

1 2 3

4 5 6

7 8 9

programming code

Press (SET) for 1 second

STEP 2 STEP 3 STEP 4

The lockset will exit the programming mode and resume to the stand-by status if no input is made in 10 seconds.

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TURN OFF

TURN ON

Page 28

PROGRAMMING

DELETE USER CODE(S)

FUNCTION CODE [ 30 ] DELETE INDIVIDUAL USER CODE(S) FUNCTION CODE [ 40 ] DELETE ALL USER CODE(S)

STEP 1

Enter preset programming code

Press (SET) for 1 second

FUNCTION CODE [ 30 ] DELETE INDIVIDUAL USER CODE(S)

STEP 2 STEP 3

User Code (4-8 digits)

1-2-3-4-5-6-7-8 or current

FUNCTION CODE [ 40 ] DELETE ALL USER CODE(S)

STEP 2 STEP 3 STEP 4

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1 2 3

4 5 6

7 8 9

programming code

STEP 4

User Code (4-8 digits)

Delete all user codes

The lockset will exit the programming mode and resume

to the stand-by status if no input is made in 10 seconds.

Page 29

PROGRAMMING

ENABLE/DISABLE VACATION MODE

Temporarily disable all user codes (if enabled) until unit is re-enabled.

IMPORTANT: A valid key is required to unlock the door or the current

programming code to TURN OFF the Vacation Mode.

FUNCTION CODE [ 50 ]

STEP 1

Enter preset programming

code 1-2-3-4-5-6-7-8 or current

1 2 3

4 5 6

7 8 9

programming code

Press (SET) for 1 second

STEP 2 STEP 3 STEP 4

The lockset will exit the programming mode and resume to the stand-by status if no input is made in 10 seconds.

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TURN ON/ENABLE

TURN OFF/DISABLE

Page 30

PROGRAMMING

VOLUME CONTROL Turn on / off door lock operation volume.

FUNCTION CODE [ 60 ]

STEP 1

Press (SET) for 1 second

STEP 2 STEP 3

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Enter preset programming

code 1-2-3-4-5-6-7-8 or current

1 2 3

4 5 6

7 8 9

programming code

0 - (TURN OFF)

1 - (TURN ON)

Page 31

PROGRAMMING

SET UP AUTO-LOCK TIME DELAY

1. Default auto-lock time delay: 10 seconds.

2. Auto-lock time delay range: 10-99 seconds.

3. Three ﬂashes and beeps will be presented if incorrect amount is entered e.g. less than 10 or more than 99 seconds.

FUNCTION CODE [ 70 ]

STEP 1

Enter preset programming

code 1-2-3-4-5-6-7-8 or current

1 2 3

4 5 6

7 8 9

programming code

Press (SET) for 1 second

STEP 2 STEP 3 STEP 4

The lockset will exit the programming mode and resume

to the stand-by status if no input is made in 10 seconds.

ENTER NEW

AMOUNT

(10-99)

NEW AMOUNT

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Page 32

PROGRAMMING

ENABLE/DISABLE AUTO-LOCK FUNCTION

The lockset locks automatically in 10-99 seconds if enabled.

FUNCTION CODE [ 80 ]

STEP 1

Enter preset programming

code 1-2-3-4-5-6-7-8 or current

Press (SET) for 1 second

1 2 3

4 5 6

7 8 9

programming code

STEP 2 STEP 3 STEP 4

The lockset will exit the programming mode and resume to the stand-by status if no input is made in 10 seconds.

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TURN OFF

TURN ON

Page 33

PROGRAMMING

RESTORE FACTORY SETTING

IMPORTANT:

1. All existing user entry codes and the current programming code will be deleted.

2. The lock will be restored to preset programming with the programming code of 1-2-3-4-5-6-7-8.

3. Please re-enter the default Programming Code to set up the lock after restoring to factory settings.

4. Please change the programming code and add a new user entry code immediately before operating the lock.

Remove one battery

Press and hold SET button while inserting the battery back. Hold the set button until long beep has ﬁnished.

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Page 34

PROGRAMMING

HOW TO LOCK/UNLOCK THE LOCKSET

OPERATION STEP 1 STEP 2 STEP 3 STEP 4

To Unlock

To Unlock (Optional)

screen

Note:

enabled (see page 25 for function code 22), press the four digits lit on

Touch

the screen)

the

Note: If guiding code is

disabled (see page 25 for function code 22), proceed to step 3.

To Lock

→

To Unlock

→

To Lock

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1 2 3

4 5 6

7 8 9

If guiding code is

Touch

screen

the

→

1 2 3

4 5 6

7 8 9

Enter valid

user code

→

Correct

Touch screen is temporarily disabled after 4 consecutive incorrect entries.

→

Page 35

OPERATION

SECURITY MODE

1. The keypad will be automatically deactivated for 5 minutes after 4 unauthorized entry attempts.

2. The deadbolt can be locked or unlocked by a valid traditional key under security mode.

→

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Page 36

TROUBLESHOOTING GUIDE - INSTALLATION

QUESTIONS ANSWERS

A. The latch does

not operate correctly after installation.

B. Feel a bump

while turning the thumbturn or the key.

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1. Make sure that the backset on the latch is set to the proper length.

2. Make sure prior to installation latch bolt is retracted and key are not in lockset when placing torque blade horizontally through latch.

1. Please execute lock & unlock function to

allow the motor to reposition itself again.

2. Redo the Automatic Bolt Direction Step (page 19).

Page 37

TROUBLESHOOTING GUIDE - OPERATION

QUESTIONS ANSWERS

Battery Indicator

keeps ﬂashing.

B. Touch screen not

responding.

C. Programming

code cannot be changed.

1. The batteries are getting low, please replace with four new batteries for the best performance (alkaline batteries only).

1. Check the battery installation.

2. The batteries are getting low if the battery keeps ﬂashing, please replace with four new batteries for the best performance (alkaline batteries only).

3. Make sure the cable is well-connected to the port, and was not damaged during installation.

1. Please refer to page 31 in this installation booklet to restore factory setting and reprogram all codes.

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Page 38

TROUBLESHOOTING GUIDE - OPERATION

QUESTIONS ANSWERS

What should

I do if wrong code was entered?

E. Cannot delete

all user codes.

F. Cannot add a

new user code

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1. Press button once and continue to input code according to regular procedures.

1. Make sure the whole code entering process is completed within 10 seconds, otherwise the unit will time out.

2. Make sure the programming code has been entered correctly.

1. Make sure the whole code entering process is completed within 10 seconds, otherwise the unit will time out.

2. Make sure the programming code has been entered correctly.

3. The new user code will not be accepted when the capacity if full. Try to delete any or some existing user codes and then add new one(s) again. A user code must be 4 to 8 digits.

Page 39

TROUBLESHOOTING GUIDE - OPERATION

QUESTIONS ANSWERS

G. “Auto Lock”

does not function.

H. Lockset is not

able to unlock by touch screen.

I. Lockset is

unable to reset.

1. The batteries are getting low, please replace with four new batteries for the best performance (alkaline batteries only).

1. Make sure you have entered the correct user entry code.

2. The batteries are getting low if the battery keeps ﬂashing, please replace with four new batteries for the best performance (alkaline batteries only).

3. Check the strike plate to make sure it is properly aligned & clear so the bolt can freely enter the hole.

1. Please refer to page 31 in this installation booklet to restore factory setting.

2. The batteries are getting low if the battery keeps ﬂashing, please replace with four new batteries for the best performance (alkaline batteries only).

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Page 40

TROUBLESHOOTING GUIDE - OPERATION

QUESTIONS ANSWERS

J. How to operate

the lockset in darkness?

K. The red indicator is

still on after setting is completed.

L. The lockset locks

when I enter my code and unlocks when I touch the screen.

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1. Touch the screen to activate the lockset

1. Check if [SET] button is jammed.

2. Re-install the batteries.

1. Un-install the interior and exterior

back light.

assemblies. Before re-installation, please follow these guidelines:

1) Make sure the bolt is in the retracted position.

2) Do not have any key in the lock cylinder.

3) Make sure the torque blade is inserted horizontally.

Page 41

TROUBLESHOOTING GUIDE - OPERATION

QUESTIONS ANSWERS

1. Un-install the interior and exterior assemblies. Before re-installation, please

M. I cannot remove my

key unless it is in the locked position.

If the lock appears to be damaged or does not function properly, please contact Taymor Customer Service. taymor.com will provide you with contact phone numbers.

follow these guidelines:

1) Make sure the bolt is in the retracted position.

2) Do not have any key in the lock cylinder.

3) Make sure the torque blade is inserted horizontally.

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Page 42

INFORMATION PAGE

SECURITY INSTRUCTION

1. Do not share your programming code with anyone else.

2. Keep a written copy of all valid user entry codes in a safe place. (You may use the table below to record your information)

3. You are advised to re-program all codes if you lost any security information in the table.

NAME USER CODE

PROGRAMMING CODE

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Page 43

CONCIERGE 400

PROFESSIONAL SERIES

ELECTRONIC DEADBOLT

WARRANTY

Taymor’s manufactured under the highest standards of quality and workmanship. Taymor Locks are warranted to be free from ﬁnish defects for 5 (ﬁve) years and free from mechanical, material and workmanship defects to the original consumer/purchaser for the life of the product as long as the original owner owns his/her home. Electronic components of this lock are limited to 1 (one) year from the date of purchase. Taymor will replace free of charge, during the warranty period, any part that fails to meet the warranty under normal installation and use as long as the product has been cared for according to the care instructions listed in the package and on the website.

CONCIERGE 400 PROFESSIONAL SERIES ELECTRONIC DEADBOLT

For more details see www.taymor.com

IC REGULATIONS

This Class B digital apparatus complies with Canadian ICES-003. This device complies with Industry Canada licence-exempt RSS-210 standard. Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

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