Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
Note: Only instructions originating from the factory or its authorized translation
representative(s) are considered to be the o riginal set of in structions.
E September, 2010 Taylor (Original Publication)
(Updated April, 2013)
All rights reserved.
073625-M
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072
Model 811, 813, 819, 821 SeriesTable of Contents
Section 1To the Installer
The following are general installation instructions.
For complete installation details, please see the
checkout card.
cause severe injuries.
This unit has many sharp edges that can
Installer Safety
In all areas of the world, equipment should
be installed in accordance with existing local codes.
Please contact your local authorities if you have any
questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and
service of Taylor equipment.
SOnly Taylor authorized service personnel
should perform installation and repairs on
the equipment.
SAuthorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for the
industry standards on lockout/tagout
procedures before beginning any installation
or repairs.
SAuthorized service personnel must ensure
that the proper PPE is available and worn
when required during installation and
service.
SAuthorized service personnel must remove
all metal jewelry, rings, and watches before
working on electrical equipment.
The main power supply(s) to the equipment
must be disconnected prior to performing any
repairs. Failure to follow this instruction may result in
personal injury or death from electrical shock or
hazardous moving parts as well as poor
performance or damage to the equipment.
Site Preparation
Review the area where the unit will be installed
before uncrating the unit. Make sure all possible
hazards to the user or equipment have been
addressed.
Electrical Connections
The grill is supplied with one power cord. Check the
data plate on the grill for voltage, cycle, phase and
electrical specifications.
For proper power connections, refer to the wiring
diagram provided inside the left side panel, attached
to the gas manifold assembly. The power connection
is located behind the access line cover on the front
of the grill.
In the United States, this equipment is intended to
be installed in accordance with the National
Electrical Code (NEC), ANSI/NFPA 70-1987. The
purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
Compliance therewith and proper maintenance will
result in an installation essentially free from hazard!
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
The Proper Wire Size and Branch Circuit
Overcurrent Device shall be selected according to
the data label information and in accordance with
CEC Part I 2006, Section 14-100(e)(i).
Note:Allrepairsmustbeperformedbyan
authorized Taylor Service Technician.
Model 811, 813, 819, 821 SeriesTo the Installer
1
FOLLOW YOUR LOCAL ELECTRICAL CODES!
CAUTION: THIS EQUIPMENT MUST BE
PROPERLY GROUNDED! FAILURE TO DO SO
CAN RESULT IN SEVERE PERSONAL INJURY
FROM ELECTRICAL SHOCK!
This unit is provided with an equipotential
grounding lug that is to be properly attached to the
rear of the frame by the authorized installer. The
installation location is marked by the equipotential
bonding symbol (5021 of IEC 60417-1) on both the
removable panel and the equipment's frame.
Installation
WARNING: Improper installation, adjustment,
alteration, service or maintenance can cause
property damage, injury or death. Read the
installation, operating and maintenance
instructions thoroughly before installing or
servicing this equipment.
This machine is designed for indoor use only.
DO NOT installthemachineinanarea
where a water jet could be used to clean or rinse the
machine. Failure to follow this instruction may result
in serious electrical shock.
SStationary appliances which are not
equipped with a power cord and a plug or
another device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord (Code designation
60245 IEC 57) installed with the proper cord
anchorage to relieve conductors from strain,
including twisting, at the terminals and
protect the insulation of the conductors from
abrasion.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
Installation of Cab le Kit
If the unit is permanently connected, the Cable Kit
must be installed. Flexible conduit must be used
when installing the appliance.
Ventilation and Clearance
To ensure proper operation of this appliance, it must
be installed so that the products of combustion are
efficiently removed.
After set up, do not store anything on top of
the grill. Failure to follow this instruction may result
in a fire hazard.
Grease Disposal Container
130304
If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent, or similarly qualified person, in order
to avoid a hazard.
If the grill is not factory-equipped with grease
disposal containers, the store is required to provide
appropriate grease disposal containers in
accordance with NSF Standard 4 requirements.
2
Model 811, 813, 819, 821 SeriesTo the Installer
Section 2To the Operator
The Taylor grills included in this manual consist of
the base model numbers 811, 813, 819, and 821.
Prefix letters were added to the base model
numbers to denote minor design differences:
The models 811 and 813 are 36” (914 mm) grills.
The 811 is equipped with three upper platens and
the 813 is equipped with two upper platens.
The models 819 and 821 are 24” (610 mm) grills.
The 819 is equipped with two upper platens and the
model 821 is equipped with one upper platen.
These grills are capable of cooking a variety of
products and feature two cooking options. They
provide all the features of a flat grill as well as the
advantages of two-sided cooking.
The grill you have purchased has been carefully
engineered and manufactured to provide
dependable operation. When properly operated and
maintained, it will produce a consistent quality
product. Like all mechanical products, it will require
cleaning and maintenance. A minimum amount of
care and attention is necessary if the operating
procedures in this manual are followed closely.
This Operator's Manual should be read before
operating or performing any maintenance on your
equipment.
It is strongly recommended that all personnel
responsible for the equipment's operation and
cleaning review these procedures for proper training
and assurance that no misunderstandings exist.
In the event you should require technical assistance,
please contact your local authorized Taylor
Distributor.
Note: Warranty is valid only if the parts are
authorized Taylor parts, purchased from an
authorized Taylor Distributor, and the required
service work is provided by an authorized Taylor
service technician. Taylor reserves the right to deny
warranty claims on equipment or parts if
non-approved parts or refrigerant were installed in
the machine, system modifications were performed
beyond factory recommendations, or it is determined
that the failure was caused by neglect or abuse.
Note: Constant research results in steady
improvements; therefore, information in this
manual is subject to change without notice.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
120525
Model 811, 813, 819, 821 SeriesTo the Operator
3
Section 3Safety
We, at Taylor Company, are concerned about the
safety of the operator when he or she comes in
contact with the grill and its parts. Taylor has gone
to extreme efforts to design and manufacture built-in
safety features to protect both you and the service
technician. As an example, warning labels have
been attached to the grill to further point out safety
precautions to the operator.
IMPORTANT - Failure to adhere to the
following safety precautions may result in
severe personal injury or death. Failure to
comply with these warnings may damage the
machine and its components. Component
damage will result in part replacement expense
and service repair expense.
To Operate Safely:
DO NOT operate the grill without reading
this operator's manual. This manual should be kept
in a safe place for future reference.
This appliance is to be used only by trained
personnel. It is not intended for use by children or
people with reduced physical, sensory, or mental
capabilities, or lack of experience and knowledge,
unless given supervision or instruction concerning
the use of the appliance by a person responsible for
their safety. Children should be supervised to ensure
that they do not play with the appliance.
Failure to follow the instructions below may
result in severe injury or death from electrocution:
SDO NOT operate the grill unless it is
properly grounded.
SDO NOT operate the grill with larger fuses
than specified on data label.
SDO NOT operate the grill unless all service
panels and access doors are attached with
screws.
SAll repairs must be performed by an
authorized Taylor service technician.
SThe main power supplies to the grill must be
disconnected prior to performing any
repairs.
SFor Cord Connected Units: Only Taylor
authorized service technicians or licensed
electricians may install a plug or
replacement cord on these units.
SStationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable not
lighter than ordinary polychloroprene or
other equivalent synthetic elastomersheathed cord, (Code designation 60245
IEC 57), installed with the proper cord
anchorage to relieve conductors from strain,
including twisting, at the terminals and
protect the insulation of the conductors from
abrasion.
If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent, or similarly qualified person, in order
to avoid a hazard.
130304
4
Model 811, 813, 819, 821 SeriesSafety
IMPORTANT: DO NOT use a water jet or
spray excessive water on or anywhere near the
grill. Failure to follow this instruction may result in
serious electrical shock and cause permanent
electrical and mechanical damage to internal parts.
Failure to follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface. Failure to
follow this instruction may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
Sliquid collecting inside the grill and
destroying electrical components
This appliance must be isolated from all
combustible construction and materials including,
but not limited to; walls, partitions, furniture, floors,
curtains, paper, boxes, and decorations. Failure to
comply may result in fire and cause destruction and
severe injury.
FORYOURSAFETY
Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
USE EXTREME CAUTION while setting up,
operating, and cleaning the grill.
SAvoid coming in contact with hot grill
surfaces or with hot grease.
SDO NOT prepare or remove product without
proper equipment.
SDO NOT allow untrained personnel to
operate this grill.
Failure to follow these instructions can result in burn
injuries.
Take caution to protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner. Failure to follow this
instruction may result in a chemical burn.
DO NOT use any abrasives or cleaners
other than approved food service cleaners and
degreasers. Failure to comply may cause illness to
the consumer and may also damage grill surfaces.
For thorough cleaning, the grill must be
pulled away from the wall. Before moving the grill,
remove the grease cans. Turn off the gas at the
quick connect shut-off valve on the flexible hose.
Disconnect the gas quick connector. Disconnect the
tether to the grill, located on the back panel of the
unit.
To return the grill to its original position, reverse the
steps. Use extreme caution to smoothly and slowly
roll the grill backward into place.
Failure to do so may cause the grill to tip and can
result in severe equipment damage or personal
injury.
Cleaning and sanitizing schedules are
governed by your state or local regulatory agencies
and must be followed accordingly. Please refer to
the cleaning section of this manual for the proper
procedure to clean this unit.
Model 811, 813, 819, 821 SeriesSafety
5
Access to the service area of the unit is
restricted to persons having knowledge and practical
experience with the appliance, in particular as far as
safety and hygiene are concerned.
These instructions are valid only if the country code
symbol appears on the appliance. If the symbol does
not appear on the appliance, refer to the technical
instructions which give the necessary instructions for
adapting the appliance to the utilization conditions of
that country.
SDO NOT obstruct the ventilation openings at
the rear of this appliance.
SDO NOT obstruct the flow of air in and
around the grill.
NOTICE all warning labels that have been
attached to the grill to further point out safety
precautions to the operator.
This piece of equipment is made in America and has
American sizes on hardware. All metric conversions
are approximate and vary in size.
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of
1.0 meter from the surface of the machine and at a
height of 1.6 meters from the floor.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
130304
6
Model 811, 813, 819, 821 SeriesSafety
Section 4Operator Parts Identification
C811 Exploded View
Figure 1
ITEMDESCRIPTIONPART NO.
1CAN A.-GREASEX80925
2SLIDE-GREASE CAN LEFT069936
3PANEL-SIDE-UPPER *LEFT073990
4SCREW-10-32X3/8SLTD TRUS024298
5PANEL-SIDE-LOWER*LEFT073992
Model 811, 813, 819, 821 SeriesImportant: To the Operator
Section 6Operating Procedures
The three platen Model L811 has been selected to
illustrate the step-by-step procedures. For grills
equipped with less than three platens, perform the
following steps as appropriate for your grill platen
configuration.
Daily Opening Procedures
Before operating the grill, the release sheets must
be installed on the upper platens. The release
sheets are reversed and rotated on a daily basis
(black side vs. gray side.)
Perform the following steps for installing release
sheets:
CAUTION: Make sure the grill is COOL
before attempting to install or remove release
sheets.
Step 1
Slide the release sheet retainer through the hemmed
end of the release sheet.
Step 2
Hook the release sheet retainer on the release sheet
shoulder screws at the top of the upper platen.
Figure 12
Step 3
Hold the non-hemmed end of the release sheet.
Gently pull the sheet tight, wrapping it around the
platen in a side-to-side manner.
Figure 13
Note: Check the alignment of the release sheet and
Figure 11
Model 811, 813, 819, 821 SeriesOperating Procedures
make sure it fits smoothly over the upper platen.
130206
17
Step 4
Place the release sheet clips over the release sheet.
Press them into place over the release sheet bar at
the top of the platen.
Figure 14
Step 5
Check the tightness of the release sheet against the
upper platen.
Step 6
Repeat steps 1 through 5 for the remaining upper
platen(s).
Note: Temperature checks should only be
conducted with the release sheets removed.
Replace the release sheet when:
SCleaning procedures fail to remove all
buildup and product sticks to the release
sheet.
SA tear appears in the cooking area of the
release sheet, causing product to stick to the
release sheet.
Figure 15
Note: Installing the release sheets too tightly may
cause p remature failure of the sheet.
Figure 16
CAUTION: The upper platen surface and
release sheet are very hot. To prevent burn
injuries, wear heat-resistant gloves when
replacing the release sheets.
Note: It is not necessary to change the release
sheet if small pin holes develop on the sheet.
130205
18
Model 811, 813, 819, 821 SeriesOperating Procedures
Care of Release Sheets
DO NOT:
SDO NOT fold or crease.
Figure 17
SDO NOT touch with sharp objects, grill
scrapers, or abrasive pads.
SDO NOT place under other equipment or
objects.
IMPORTANT! Clean the release
sheets using the grill cleaning pad and
holder identified on page 15 ONLY. Using
any other pad and holder will damage the
release sheets.
Figure 18
Note: Contact your local Taylor Distributor to
purchase the correct grill cleaning pad and holder.
(See page 15.)
SDO rinse to remove cleaner and allow to dry
on a flat surface.
SDO rotate the release sheet daily and
re-install on opposite side than previously
used (black side vs. brown side).
StartUpoftheGrill
SDO NOT hot-hose or soak in water.
DO:
IMPORTANT! The lower grill surface and the
upper platen MUST BE CLEAN before starting
these procedures.
Step 1
Place the power switch in the ON position.
SDO clean with a squeegee after each run of
product.
SDO wipe with a clean, sanitizer-soaked grill
cloth a minimum of 4 times per hour and
more often during peak periods.
SDO clean daily on both sides, using an
approved high temperature grill cleaner and
the grill cleaning pad and holder identified
on page 15.
Model 811, 813, 819, 821 SeriesOperating Procedures
19
Figure 19
110602
The control will display the word “INITIALIZATION”
for five seconds and then will enter the OFF mode,
displaying the message “OFF”. The temperature
indicators will not be illuminated. A tone will sound
for 2 0 seconds unless the operator touches the
display screen, raise button or the standby button.
Figure 20
Note: If an ignition failure fault occurs upon start up,
press the center of the control. The control will
display “OFF”. Refer to problem #2, items a, b, and c
of the Gas Grill Troubleshooting Guide on page 42.
After five minutes has elapsed, press the menu key
again. If the ignition failure fault was not resolved,
please call your authorized service technician.
Step 2
Touch a menu key on the control to start the grill.
The grill will start heating up to the proper
temperature. The control will display the selected
menu item and indicate “BOTTOM TOO COOL” and
“TOP TOO COOL”. The grill temperature indicators
will be illuminated in amber.
Figure 21
Figure 22
When the grill is at the proper temperature, the
temperature statements will no longer display and
the temperature indicators will be illuminated in
green.
Figure 23
20
Model 811, 813, 819, 821 SeriesOperating Procedures
Programming Menu Items
To enter the Program Mode, the grill control must be
in the OFF or IDLE mode.
Step 1
Press and hold the PROGRAM key for
approximately five seconds to enter the Program
Mode.
Figure 24
Step 3
The PROGRAM MODE screen will appear.
Figure 26
UNITS Key
TheUNITSkeyisusedtoselecteitherEnglishor
metric units of measure. The UNITS key toggles
between F and C with each key press.
Step 2
The PASSWORD screen will appear. Enter the
Operator Password “STORE1” and press the OK
key.
Figure 25
ADJUST VOLUME Key
The ADJUST VOLUME key displays the current
volume. To increase or decrease the volume, use
the UP and DOWN arrow keys.
Figure 27
Model 811, 813, 819, 821 SeriesOperating Procedures
21
MENU EDIT Key
The MENU EDIT key is used to program a menu
item. When the MENU EDIT key is pressed, the
following screen will display.
Figure 28
If there is more than one screen of menu items,
press the Previous or Next arrow keys to access the
other menu items.
Press the menu item key to be programmed. The
following screen will display.
To edit a menu item, press the menu item key to
bring up a virtual keyboard. Type in the desired
name (up to 8 characters per line) and then press
the “X” key to return to the previous screen.
Figure 30
ACTIVE: YES or NO. This key displays the current
selection. Pressing the key toggles to the opposite
selection. Selecting YES will display the menu item
on the main display screen.
TOP TEMP: This key displays the current set point
temperature for the platen. To increase or decrease
the temperature, use the UP and DOWN arrow keys.
BOTTOM TEMP: This key displays the current set
point temperature for the lower grill surface. To
increase or decrease the temperature, use the UP
andDOWNarrowkeys.
Figure 29
Note: When setting the temperatures for a given
item, the limits are 150°F to 450°F (66°C to 232°C)
for the upper platen and 150°F to 400°F (66°C to
204°C) for the lower grill surface. If the temperatures
are set lower or higher than the temperature limits,
the set point at the control will default to 150°F and
450°F (66°C and 232°C) respectively.
CLAM/FLAT: This key displays the current setting
(CLAM or FLAT) associated with that function.
Pressing the key toggles the mode to the opposite
selection.
GAP: This key is only active if CLAM has been
selected. The key displays the platen gap (in inches
or mm) associated with the FUNCTION. To increase
or decrease the gap setting, use the UP and DOWN
arrow keys.
22
Model 811, 813, 819, 821 SeriesOperating Procedures
MULTIPLE TIMING FUNCTIONS: There is one
timing function for clam items and a maximum of 3
timing functions for each flat menu item. Each
function has a set of parameters associated with it.
The function currently associated with the menu item
is displayed. Pressing either function 1, function 2, or
function3willbringupthenextfunctioninthelist.
The functions provided are:
SREMOVE IN
STURN IN
SSEAR IN
ALARM AUTO/MANUAL: Thiskeydisplaysthe
current status of the alarm mode. Pressing the key
toggles the mode to the opposite selection.
If ALARM AUTO is selected, the alarm will
automatically stop after five seconds has elapsed.
Selecting ALARM MANUAL requires the operator
touchanywhereonthedisplayscreenortheraiseor
standby buttons to stop the alarm.
XXX SECONDS: This key displays the time
associated with that menu item in seconds. To
increase or decrease the seconds setting, use the
UP and DOWN arrow keys.
VIEW HELP Key
The View Help key is not functional at this time
(future development).
LoadingStoreMenuItemsToUSB
ThesameUSBflashdrivethatwasusedtoload
software into the grill can be used to perform this
procedure.
Step 1
Remove the USB cable cap from the USB connector
to access the USB port.
Note: Grills built prior to serial number M1035495
will require the front control panel be lowered to
access the control display boards.
Step 2
Insert the USB flash drive into the USB port.
Step 3
Press and hold the PROGRAM key for 5 seconds to
enter the Program Mode.
Upon completion of all programming selections,
save the selections by pressing the OK key. To
return to the main display screen without saving the
programming selections, press the X key.
SERVICE CONTACT INFORMATION Key
Press the SERVICE CONTACT INFORMATION key
to view the programmed service contact information.
Figure 32
Step 4
Enter the Operator Password “STORE1” and press
the OK key.
Figure 31
Model 811, 813, 819, 821 SeriesOperating Procedures
23
Figure 33
110603
Step 5
Press the MENU EDIT key.
Step 8
RemovetheUSBflashdrivefromtheUSBportand
reinstall the USB cable cap on the USB connector.
Note: Grills built prior to serial number M1035495
will require the front control panel be reinstalled.
LoadingMenuItemsFromUSB
Once the proper software is loaded on the USB flash
drive, the next control board can be programmed
from the USB flash drive.
Figure 34
Step 6
Press the STORE MENU TO USB key.
Figure 35
Step 7
Enter a file name (up to 8 characters) to save the
menu items, using the keyboard displayed on the
control. Press the OK key. The menu items are
saved to the USB flash drive.
Step 1
Repeat Steps 1 through 5 from “Loading Store Menu
Items to USB.”
Step 2
Press the LOAD MENU FROM USB key.
Step 3
The control can display up to 5 different menu
options loaded on the USB flash drive. Select the
key for the correct menu to load. The control will
display “DONE” at the bottom of the screen when
the menu is loaded.
Step 4
RemovetheUSBflashdrivefromtheUSBportand
reinstall the USB cable cap on the USB connector.
Step 5
To load menu items from the USB flash drive to
another control board, repeat these software loading
procedures.
Note: Grills built prior to serial number M1035495
will require the front control panel be reinstalled.
110603
24
Model 811, 813, 819, 821 SeriesOperating Procedures
Patty Placement & Removal
Placement procedures of meat products must be
followed on the grill. The meat must be placed on
the lower grill surface from front to back. When the
cook cycle is complete, the upper platen will raise.
Note: It is very important that all patties be
removed from the lower grill surface in the same
sequence that they were placed before cooking.
L Series Grills (Longer PlatenVersion)
Patties must be removed immediately after the
upper platen has been raised to the OPEN position
and after the meat has been seasoned.
Pattiesaregenerallyplacedtwoatatimefromfront
to back of grill and right to left. The removal order of
the patties is shown in the diagrams by the number
shown in the center of each patty.
130312
Model 811, 813, 819, 821 SeriesOperating Procedures
25
Patty Placement & Removal (continued)
C Series Grills (Shorter Platen Version)
130312
26
Model 811, 813, 819, 821 SeriesOperating Procedures
Operating Procedures
Cooking Product
Step 1
Selectthemenuitemtobecooked.Thegrillisatthe
correct temperature if the control does not display
any temperature statements and the grill
temperature indicators are green.
Step 2
Quickly place the product on the lower grill surface,
from front to back.
During the cooking cycle, the display will show the
name of the current menu item, “REMOVE IN”, and
the time remaining until the product should be
removed.
Figure 37
Step 3
Press the STANDBY button once.
Figure 36
The d isplay reads “MOVING DOWN” as the platen
lowers to the cook surface.
At the end of the cook cycle, the control will display
“DONE”, a tone will sound, and the platen will
automatically raise.
Figure 38
Note: To cancel a cook cycle at any time, press the
RAISE button. A tone will sound and the display will
read “CANCEL” for five seconds and then enter an
IDLE mode.
Model 811, 813, 819, 821 SeriesOperating Procedures
27
Standby Procedures
Menu Parameters
Whenever the grill is idle and product is not being
cooked,theupperplatenmustbeplacedinthe
STANDBY position.
Step 1
To place the upper platen in the STANDBY position,
press the STANDBY button twice from the open
position.
Figure 39
The control will display “GOING TO STANDBY” and
then change to display “STANDBY”.
Step 2
To raise the upper platen to the OPEN position to
resume cooking, press the RAISE button.
To view the settings and actual temperatures for the
current item, press and hold the menu item key a
minimum of 5 seconds. The screen will display the
cook time, gap setting, temperature set points and
actual temperature readings for each zone for that
menu item.
Figure 41
If a key is not pressed for 20 seconds, the grill
control will return to the normal display. Pushing the
“X” key will bring the display back to the main display
page.
Cleaning After Each Run of Product
Figure 40
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. Only use the RAISE button to open the
upper platen!
Step 1
Using t he grill scraper, scrape the grease on the
lower g rill surface from front to back. Do not scrape
across the rear of the lower grill surface with the grill
scraper.
Figure 42
28
Model 811, 813, 819, 821 SeriesOperating Procedures
Step 2
Use the wiper squeegee to clean the r elease sheet
on the upper platen. Hold the handle at a slight
upward angle. Use a downward motion to clean the
sheet. (Note: Do not use excessive pressure when
wiping the release sheet with the squeegee, as this
can scratch or tear the release sheet.)
Figure 43
Step 4
Usethegrillclothtocleanthebacksplashplateand
the bullnose areas as needed during operation.
Note: To increase the life of the release sheet, wipe
it with a clean, sanitizer-soaked, folded grill cloth a
minimum of four times every hour.
CAUTION: The upper platen surface is
very HOT! To prevent burn injuries, use extreme
caution when wiping the release sheet.
Daily Cleaning Procedures
Note: The three platen Model L811 has been
selected to illustrate the step-by-step procedures.
For grills equipped with less than three platens,
perform the following steps as appropriate f or your
grill platen configuration.
Step 1
Raise the upper platen to the OPEN position by
pressing the red RAISE button.
Step 3
Using the wiper squeegee, push the grease at therear of the lower grill surface into the grease can. Do
not use the grill scraper for this step.
Figure 44
CAUTION: Never use force to raise the
upper platen. Damage to components may
result. On ly use the RAISE button to open the
upper platen!
Note: DO NOT turn the power switch to the OFF
position while the platens are in the “down” position.
120127
Model 811, 813, 819, 821 SeriesOperating Procedures
29
Step 2
Press the CLEAN key. When the cook surfaces
reach the proper temperature for cleaning, an alarm
will sound and the message “READY TO CLEAN”
will be displayed.
Figure 45
Step 3
Press the RAISE button to cancel the alarm.
Step 4
Put on heat-resistant gloves.
Figure 47
CAUTION: The upper platen surface and
release sheets are very hot. To prevent burn
injuries, use extreme care.
Step 5
Wipe the exposed surface of the release sheets with
a clean, sanitizer-soaked grill cloth.
130205
Figure 46
30
Figure 48
Model 811, 813, 819, 821 SeriesOperating Procedures
Step 6
Remove the release sheet clip, release sheet
retainer, and the release sheet. Take these parts to
thesinktobewashedandrinsed.
Figure 49
Step 7
Repeat steps 1 through 6 for the remaining upper
platen(s).
Step 10
Scrape the lower grill surface with the grill scraper,
from front to back.
Figure 51
Step 11
Use the wiper squeegee to push residual grease into
thegreasecans.
Step 8
Wash and rinse the clips and retainers in the sink.
Set them aside for future use.
Step 9
Set the release sheets aside on a clean, flat surface
next to the sink until further cleaning is performed.
DO NOT fold, crease, or place them on sharp
objects.
Figure 52
Step 12
Remove, empty, and reinstall the grease cans.
Figure 50
Model 811, 813, 819, 821 SeriesOperating Procedures
31
Figure 53
120524
Step 13
Using a n approved high temperature grill cleaner,
pour approximately 3 oz. (90 ml) onto each 12”
(305 mm) cook zone.
Figure 54
Step 14
Firmly attach the non-abrasive pad to the grill
cleaning pad holder.
Step 17
Apply grill cleaner to the bottom of the platen
handles.
Figure 56
IMPORTANT! Use the grill cleaning pad
and holder identified on page 15 ONLY. Using
any other pad and holder will damage the release
sheets.
Step 15
Dip the pad into the grill cleaner.
IMPORTANT: DO NOT SCRUB while applying
grill cleaner in the following steps:
Step 16
Apply grill cleaner to the front side of the upper
platens.
DO NOT u se metal scrapers, abrasive
pads, screens, or wire brushes. Damage to
components may result.
Step 18
Apply grill cleaner to the platen surfaces.
130201
Figure 55
32
Figure 57
Model 811, 813, 819, 821 SeriesOperating Procedures
Step 19
Apply grill cleaner to the back side of the upper
platens.
Figure 58
Step 20
Apply grill cleaner to the outer edges of the right and
left platens.
Step 25
Lightly scrub the platen surfaces.
Figure 59
Step 26
Lightly scrub the back side of the upper platens.
Step 21
Press the STANDBY button twice to lower one of the
platens.
811 Only: Press the STANDBY button twice to lower
the center platen. Apply grill cleaner to both sides of
the center platen.
Step 22
Apply grill cleaner to the inner edges of the right and
left platens.
Step 23
Press the RAISE button to raise the lowered platen.
Step 24
Lightly scrub the front side of the platens and the
bottom of the platen handles with the non-abrasive
pad until all soil has been liquified by the grill
cleaner. For stubborn soils, apply additional grill
cleaner and lightly scrub. Do not rinse the platens
at this time.
Figure 60
Step 27
Lightly scrub the outer edges of the right and left
platens.
Step 28
Press the STANDBY button twice to lower one of the
platens.
811 Only: Press the STANDBY button twice to lower
the center platen. Lightly scrub both sides of the
center platen.
Step 29
Lightly scrub the inner edges of the right and left
platens.
Step 30
Press the RAISE button to raise the lowered platen.
Step 31
With a clean, sanitizer-soaked grill cloth, rinse the
front, sides, and back of the platen surfaces.
110610
Model 811, 813, 819, 821 SeriesOperating Procedures
33
Step 32
With a clean, sanitizer-soaked grill cloth, rinse the
bottom of the platen handles, and the front, sides,
and back of the platen surfaces.
Figure 61
Step 33
With a clean, sanitizer-soaked grill cloth, rinse the
platen cook surfaces.
Step 34
Press the STANDBY button twice to lower one of the
platens.
811 Only: Press the STANDBY button twice to lower
the center platen. With a clean, sanitizer-soaked grill
cloth, rinse both sides of the center platen.
Step 35
With a clean, sanitizer-soaked grill cloth, rinse the
inner edges of the right and left platens.
Step 36
Press the RAISE button to raise the lowered platen.
Step 37
With a clean, sanitizer-soaked grill cloth, wipe the
exterior of all the platens, especially behind the rear
of the upper platens (next to the arm assembly).
Step 38
Starting at the back of the lower grill, spread the
remaining grill cleaner over the entire surface. Do
not scrub while applying product.
Step 39
Lightly scrub the surface with the non-abrasive pad
until all soil has been liquified by the grill cleaner.
130201
Figure 62
Figure 63
Note: The r ear of the upper platen, as well as the
tubular arm, can easily be wiped from the front of the
unit. If cleaning is performed on a daily basis, there
should be no carbon build-up.
34
Model 811, 813, 819, 821 SeriesOperating Procedures
IMPORTANT!
DO NOT use a jet of water to clean or rinse
the grill.
DO NOT use cold water or ice to cool the
upper platen or the lower cook surface.
Failure to follow these instructions may result in:
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components
Sdamaged cook surfaces
Step 40
Carefully pour warm water on the lower grill surface,
starting from the back to the front. Use the squeegee
to remove the cleaner from the grill surface.
To avoid damaging the grill:
SNever use grill screens on the upper platen
or the lower grill surface.
SNever use any abrasives or cleaners other
than the approved cleaner.
SNever allow the grill scraper or the abrasive
cleaning materials to come in contact with
the release sheet.
Step 41
Pour a small amount of lukewarm water on a clean,
sanitizer-soaked grill cloth, while holding it over the
lower grill surface. Wipe the lower grill surface until
all residue is removed.
Figure 64
Figure 65
IMPORTANT! Step 42 must be performed
using the grill cleaning pad and holder identified
on page 15 ONLY. Using any other pad and holder
will damage the release sheet.
Note: Contact your local Taylor Distributor to
purchase the correct grill cleaning pad and holder.
(See page 15.)
Model 811, 813, 819, 821 SeriesOperating Procedures
35
Step 42
Place the release sheets flat on the lower grill
surface. Gently clean both sides of the sheets with
an approved high temperature grill cleaner and the
grill cleaning pad and holder.
Step 46
Removeandemptythegreasecans.
Figure 68
Step 47
Wash, rinse, and reinstall the grease cans.
Figure 66
Step 43
Rinse both sides of the release sheets with a clean,
sanitizer-soaked grill cloth.
Figure 67
Step 44
Place the release sheets on a clean, sanitized, flat
surfacetoairdryovernight.
Step 48
Wipe all areas with a clean, sanitizer-soaked grill
cloth.
Step 49
Wipe all exterior panels.
24 Hour Stores Only:
Step 48
Re-install the release sheets on the opposite side
than previously used. Secure the sheets with the
release sheet clips and retainers. Start up the grill
per instructions starting on page 17.
Step 45
Wipe the lower grill surface with a clean,
sanitizer-soaked grill cloth. Repeat until no visible
soil remains.
130107
36
Figure 69
Model 811, 813, 819, 821 SeriesOperating Procedures
Non-24 Hour Stores Only:
Step 50
Apply a light coat of vegetable oil to the entire lower
grill surface.
Step 51
Leave the upper platens in the OPEN position
overnight.
Step 52
Place the power switch in the OFF position.
Figure 70
Figure 71
120830
Model 811, 813, 819, 821 SeriesOperating Procedures
37
Section 7Troubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
1. One side of the grill will not
heat. The control will display
the m essage, “PROBE
FAULT”.
2. One heat zone will not heat.
The display reads “TOO
COOL”.
3. One of the heat zones is
overheating. The display reads
“TOO HOT”.
a. One power connection is not
connected.
b. The restaurant circuit breaker
has tripped.
c. The contactor is faulty.c. Call a service technician.
d. The heater is faulty.d. Call a service technician.
e. The high limit switch is faulty.e. Call a service technician.
f. The solid state relay is faulty.f. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
b. The solid state relay is faulty.b. Call a service technician.
c. The control harness is faulty.c. Call a service technician.
a. The interface board is faulty.a. Call a service technician.
a. Check the power connection.
b. Reset the restaurant circuit
breaker.
4. The grill will not turn on when
power switch is placed in the
ON position.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
120521
b. The solid state relay is faulty.b. Call a service technician.
a. The restaurant circuit breaker
has been tripped.
b. The control cord is not
connected properly.
c.Thefuseinthecontrolboxis
faulty.
d. The power switch is faulty.d. Call a service technician.
a. Incorrect use of the STANDBY
button.
b. Faulty wire connections.b. Call a service technician.
a. Reset the circuit breaker.
b. Reconnect the cord.
c. Call a service technician.
a. Press STANDBY button within
five seconds of lowering the
platen into the COOK position.
38
Model 811, 813, 819, 821 SeriesTroubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
6. The upper platen will not stay
in the COOK or STANDBY
position.
7. The upper platen will not stay
in the COOK position, but will
stay in the STANDBY mode.
8. The upper platen opens too
rapidly.
a. Temperature is insufficient to
satisfy the indicator LED's.
b. The control harness is faulty.b. Call a service technician.
c. The interface board is faulty.c. Call a service technician.
d. The latch switch is faulty.d. Call a service technician.
e. The latch solenoid is faulty.e. Call a service technician.
f. The processor control is faulty.f. Call a service technician.
g. The pneumatic system is
faulty.
a. The product is out of
specification.
b. The processor control is not set
properly.
a. The orifice/check valve is
incorrect or missing.
a. Wait until the indicator LED's
turn green.
g. Call a service technician.
a. Product must be within
specification (proper thickness,
shape, etc.).
b. Call a service technician.
a. Call a service technician.
9. The display reads “PLATEN
NOT LATCHED”.
10. The display reads “UPPER
PLATEN STUCK”.
a. The pneumatic system is
faulty.
b. The latch switch is faulty.b. Call a service technician.
c. The latch solenoid is faulty.c. Call a service technician.
a. The arm bearings are dirty.a. Call a service technician.
b. The air cylinder is faulty.b. Call a service technician.
c. Plugged air lines to cylinders.c. Call a service technician.
a. Call a service technician.
120521
Model 8 11, 813, 819, 821 SeriesTroubleshooting Guide
39
PROBLEMPROBABLE CAUSEREMEDY
11. The platen will not lower to
preset gap height.
12. The product is under-cooked
or overcooked.
a. Excessive carbon build-up on
the shields.
b. Defective motor interface
board.
c. Loose harness connections.c. Call a service technician.
d. Defective main display
controller.
e. Defective motors and cables.e. Call a service technician.
a. The release sheet is worn.a. Replace the release sheet.
b. Incorrect cooking time.b. Reset the processor control for
c. Incorrect temperature setting.c. Adjust the processor control to
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Follow closing procedures to
properly clean and remove
carbon build-up from the
shields.
b. Call a service technician.
d. Call a service technician.
the correct time.
the proper setting.
d. Follow closing procedures to
properly clean the upper platen
and the lower grill surface and
to remove carbon build-up.
e. There is a grease or carbon
build-up on the bottom of the
upper platen handles.
f. The preset gap height is
incorrect.
g. The heating zone is not
heating.
e. Follow closing procedures to
properly clean and remove
carbon build-up from the
bottom of the platen handles.
f. Call a service technician.
g. Call a service technician.
130201
40
Model 811, 813, 819, 821 SeriesTroubleshooting Guide
PROBLEMPROBABLE CAUSEREMEDY
13. The product is not cooking
evenly.
14. The display reads “PROBE
OPEN” and displays the
specific zone.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
b. There is a grease or carbon
build-up on the bottom of the
upper platen handles.
c. The release sheet is worn.c. Replace release sheet.
d. The product is out of
specification.
e.Theplatenisnotlevel.e. Call a service technician.
f. The preset gap height is
incorrect.
g. Air pressure is not high
enough.
a. The thermocouple or the
thermocouple interface board
is faulty.
a. Follow closing procedures to
properly clean the upper platen
and the lower grill surface and
to remove carbon build-up.
b. Follow closing procedures to
properly clean and remove
carbon build-up from the
bottom of the platen handles.
d. Product must be within
specification (proper thickness,
shape, etc.).
f. Call a service technician.
g. Call a service technician.
a. Call a service technician.
15. The display reads “HOME
SWITCH STUCK ON.”
16. The display reads “HOME
SWITCH NOT SEEN.”
a. Two sided cooking options are
blocked.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.d. Call a service technician.
e. Defective motor control.e. Call a service technician.
a. Defective motor control.a. Call a service technician.
b. Defective stepper motor.b. Call a service technician.
c. Defective stepper motor wire
harness.
d. Defective home switch.d. Call a service technician.
e. Broken platen cable.e. Call a service technician.
a. Turn the control off and then
back on to clear the fault.
c. Call a service technician.
c. Call a service technician.
130201
Model 8 11, 813, 819, 821 SeriesTroubleshooting Guide
41
GAS ZONES ONLY
PROBLEM
1. The display reads “BLOWER
FAILURE”.
2. The burner will not light. The
display reads “IGNITION
FAILURE”.
PROBABLE CAUSEREMEDY
a. The blower is faulty.a. Call a service technician.
b. The pressure switch is faulty.b. Call a service technician.
a. The quick disconnect gas hose
is not fully engaged.
b. The manual shutoff valve is in
the OFF position.
c. Air is in the gas hose.c. Wait 5 minutes before
d. The processor control is faulty.d. Call a service technician.
e. The spark ignition module is
faulty.
f. The gas solenoid is faulty.f. Call a service technician.
g. The electrode is faulty.g. Call a service technician.
h. The interface board is faulty.h. Call a service technician.
a. Re-engage the quick
disconnect.
b. Turn the valve to the ON
position.
relighting.
e. Call a service technician.
3. The burner lights but will not
stay lit.
4. The burner lights but the zone
is cool or overheats.
a. The electrode is faulty.a. Call a service technician.
b. Improper ground.b. Call a service technician.
a. The grill is out of calibration.a. Call a service technician.
b. The processor control is faulty.b. Call a service technician.
c. The thermocouple is faulty.c. Call a service technician.
42
Model 811, 813, 819, 821 SeriesTroubleshooting Guide
Section 8Warranty Explanation
Class 103 Parts
The warranty for new equipment Class 103 parts is
one year from the original date of unit installation,
with a replacement parts warranty of three months.
Class 512 Parts
The warranty for new equipment Class 512 parts is
five years from the original date of unit installation,
with a r eplacement parts warranty of twelve months.
Class 000 Parts
Class 000 parts are considered wear items - no
Class 212 Parts
warranty.
Class *** Parts
The warranty for new equipment Class 212 parts is
two years from the original date of unit installation,
with a replacement parts warranty of t welve months.
CAUTION: Warranty is valid only if the parts are authorized Taylor parts, purchased from an authorized
Taylor Distributor, and the required service work is provided by an authorized Taylor service technician.
Taylor reserves the right to deny warranty claims on equipment or parts if non-approved parts or refrigerant
were installed in the machine, system modifications were performed beyond factory recommendations, or
it is determined that the failure was caused by neglect or abuse.
See warranty explanation on the back of the
check-out card.
121003
Model 811, 813, 819, 821 SeriesWarranty Explanation
43
Section 9Parts List
REMARKS
WARR.
CLASS
L811
QTY.
C811
QTY.
NUMBER
DESCRIPTIONPART
+NUT-10-32WHIZ FLANGE LOCKNUT0209836000
+SCREW-SHOULDER 10-32X1/4X.125L0728496103
+NUT-10-32WHIZ FLANGE LOCKNUT0209836000
+SCREW-SHOULDER 10-32X1/4X.125L0728496103
+WASHER-3/8 USS FLAT CR300065322000
+SCREW-3/8-16X1 HEX HEAD CAP07914522000
C81123N000 & L 81123NW00 NATURAL GAS - 3 PLATEN GRILLS
ACTUATOR-HOME SWITCH07979233103
ADAPTOR-HI TEMP 1/4X1/4 OD058769-211103
ADAPTOR07674533103
BACKSPLASH A. *C810*X7397111103C811 S/N M1073522 & UP - C813 S/N M1123917 & UP
BACKSPLASH A.X729541103C811 S/N M1073521 & PRIOR
BAR A.-RELEASE MATERIALX728433103PLATEN COVER
130416
Parts ListModel 811, 813, 819, 821 Series
BAR A.-RELEASE MATERIALX805923103
BAR-BELLY075663-SP11103
44
BASE-ADJUSTER 3/8/-24 LF/RR072500-SER66103
BASE-ADJUSTER 3/8-24 LR/RF072501-SER66103
BEARING 3/4 ID-SELF ALIGN07873066103
BEARING-FLANGE 3/4 X 15/1607704212000
BEARING-FLANGE 5/8 X 15/1608064812000
BEARING .753 X 1.000 X 2.0000725416000
BEARING .628 X .813 X 2.00806476000
BLOCK-CONTACT 1 NO07601366103CONTROLSWITCH
BLOCK-TERMINAL 1P07342344103UPPER CONTROL
BLOCK-TERMINAL 2P .25 SPD-24X07303311103
BLOCK-TERMINAL 3P 20A, 300V05133144103
BRACKET-PIVOT07645133103
BULLNOSE A.-*C810*X7397511103C811 S/N M1073522 & UP
BULLNOSE A.X730231103C811 - S/N M1073521 & PRIOR
BURNER-I.R.07333433103
+BRACKET-BURNER *C845* SIDE07301066103
811
CLASS
L811
QTY.
C811
QTY.
PART
NUMBER
DESCRIPTIONREMARKSWARR.
+BRACKET-BURNER *C845*-SHORT07301666103
BUSHING-FLG .627IDX.12W OILITE05239466103
BUSHING-SNAP 11/16 ID X 7/8OD01054866103
BUSHING-SNAP 1-3/8ID X 1-3/4OD02771255000
BUSHING-SNAP 3/4ID X 1"OD BLK05314433000
BUSHING-SNAP 5/8ID X 3/4OD-BLK01746211000
BUSHING-SNAP .391 ID X.500 OD07391066103
BUTTON-OPERATOR-BLACK07601233000
Model 811, 813, 819, 821 Series
BUTTON-OPERATOR-RED07601133000
CABLE-PLATEN-FRONT07325266103
CABLE-PLATEN-F-REAR *C810*0805876103
CABLE-PLATEN-F-REAR0732516103
CAN A.-GREASE *C810* HEMX80925221035/2012 REPLACES X73944