Tasman Networks Quick Start Guide: 1000-Series Routers 29
Software
Tasman Networks, Inc. warrants that the media on which the Soft ware is recorded shall be free from defe ct s in m a te ria l and
workmanship under normal use for a period of ninety (90) days from the Date of Shipment. The Customer’s sole and e xclus ive remedy,
and Tasman Networks sole and exclusive liability, shall be replacement of the media in accordance with this limited warranty. The
Customer shall be entitl ed to free Software upgrades (bug fi xes and feature enhancem e nts not listed as separate cost options of the
Tasman price list) from the Tasman website for the first ninety (90) da ys after shipment from Tasman Networks.
T echnical Support
Online and email Technical Support is provided free of charge for a period of ninety (90) days from the Date of Shipment. Technical
Support is available onlin e a t th e Tasman Networks web sit e:
ww w.tasmannetworks.com or by em ail at:
[email protected]. Technical Support provides the followi ng services:
Technical Support will assist the Customer in determining if prob le m s enc oun te re d w ith Tasman products are due to errors or
limitations in the current Tasman Networks opera ti ng syst em and advise the Customer on the availability of Software upd at es or
workarounds.
Technical Support will provide assistance to the Custome r re garding questions concerning th e installation of Software update s
and configuration questions arising from Software updat es.
Technical Support will work with the Customer to de velop and implement appropriate network config ura ti ons.
Procedures
A product may only be returne d w ith the prior written approval of Tasman Networks. Such ap proval shall reference a Retu rn Ma te r ial
Authorization (RMA) number issue d by aut hori z ed Tasman Networks Technical Support personnel. Transportation costs, if any,
incurred in connection with the return of a defective item to Tasman Networks shall be borne by the Customer. Transportation costs
incurred in connection with the re-delivery of a repaired or replaced item to the Customer shall be borne by Tasman Networks.
However, such costs shall be borne by the Customer if Tasman Networks reasonably determines that the product is not defec tiv e . If
Tasman Networks determines, in its sole discretion, that the allegedly defective product is not c ove re d by the terms of the warranty
provided hereunder, or that a warranty cla im is m ade aft er the warranty period, the cost of repair by Tasman Networks, including all
shipping expenses, shall be reimbursed by the Customer. Tasman Networks, shall have no liability with respect to data contained in any
system returned to Tasman Networks.
Exclusions
The foregoing warranties and remedies are for the Customer’s exclusive benefit and are non-transferable. Any and all warranties shall
be void regarding System compone nts t hat are damaged or rendered unserviceable by: (1) acts or omissions of non-Tasman Networks
personnel; (2) misuse, theft, vandalism, fire, water, or other peril; (3) alterat io ns of or additions to the System or any elem ent thereof
performed by personnel not cert ifi e d by Tasman Networks to perform such alt era t ion s and a ddi ti ons or (4) the Customer ’s failure to
meet environmental specifications.
Non-T asman Netw orks Products
In circumst ance s wh ere a pro duc t n ot ma nu fac tur ed o r c r eated by Tasman Networks is so ld by Tasman Networks hereu nde r t o comp lete
an order, the Customer’s sole remedy shall be pursuant to the original manufacturer’s/licensor’s warranty to the Customer, to the extent
permitted by the original manufa cturer/licensor.
Disclaimer of W arr anty
The limited warranti es referred to in paragraphs above shall be in lieu of all other wa rra nt ie s w hether expressed, implied, statutory, or
otherwise. Tasman Networks specifically disclaims any impli ed warra nties of merchantability or fitness for a pa rt ic ular purpose.