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Targus I640, e340 User Manual

NetLink e340/i640 Wireless Telephone
Mitel Networks 3300 and SX-200 ICP with 5220 IP Phone emulation
Setup and Administration
Part Number: 72-1084-02
Issue D
SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
NOTICE
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult SpectraLink to determine whether any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to this document, or the information contained in it, even if SpectraLink has been advised, knew, or should have known of the possibility of such damages.
Trademark Information
SpectraLink LinkPlus Link Wireless Telephone System NetLink Telephony Gateway NetLink Wireless Telephone NetLink SVP Server SpectraLink Voice Priority ccLink Wireless Telephone System NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone NetLink s340 Docking Station NetLink s640 Docking Station Are trademarks and registered trademarks of SpectraLink Corporation.
All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation 5755 Central Avenue Boulder, CO 80301 Within the United States, dial
303.440.5330 or toll free
800.676.5465 Outside the U.S., dial +1.303.440.5330 www.spectralink.com
Copyright © 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005 SpectraLink Corporation. All rights reserved.
Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation. The software described in this document is furnished under a license and/or copyright and may only be used with the terms of SpectraLink’s software license agreement as found in this manual or at www.spectralink.com/software.htm. The software may be used only in accordance with the terms of the agreement. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
Table of Contents
1. ABOUT THIS DOCUMENT 4
1.1 Contacting SpectraLink 4
1.2 Icons and Conventions 4
2. NETLINK
2.1 Quick Start Guide 6
2.2 System Diagram 7
2.3 System Components 8
3. THE NETLINK E340/I640 WIRELESS TELEPHONE 10
3.1 Specifications 10
3.2 The Display 11
3.3 Startup Sequence 12
3.4 Wireless Telephone Modes 13
3.5 Wireless Telephone Displays 14
4. NETLINK
4.1 The Admin Menu 15
4.2 User-defined Preferences 23
5. LICENSE
5.1 Requirements 25
5.2 Configuration Process 25
6. MITEL
E340/I640 WIRELESS TELEPHONE OVERVIEW 5
E340/I640 WIRELESS TELEPHONE CONFIGURATION 15
MANAGEMENT 25
NETWORKS VOIP INTEGRATION FACTORS 27
7. FEATURE PROGRAMMING 29
7.1 Feature Assignment 30
7.2 Feature Access 31
8. TESTING
9. CERTIFYING
9.1 Site Certification 35
9.2 Site Survey Mode 35
9.3 Solving Coverage Issues 37
10. SOFTWARE
10.1 Upgrading Wireless Telephones 38
11. TROUBLESHOOTING
11.1 Access Point Problems 40
11.2 Configuration Problems 40
11.3 Wireless Telephone Status Messages 41
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A WIRELESS TELEPHONE 34
THE NETLINK E340/I640 WIRELESS TELEPHONES 35
MAINTENANCE 38
WIRELESS TELEPHONE PROBLEMS 40
SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone

1. About This Document

This document explains how to configure and maintain the SpectraLink e340/i640 Wireless Telephone within the Mitel Networks 3300 and SX-200 Integrated Communications Platform (ICP).
1.1 Contacting SpectraLink
SpectraLink wants you to have a successful installation. If you have questions please contact our through Friday, 6:00 AM to 6:00 PM Mountain Time.

1.2 Icons and Conventions

This manual uses the following icons and conventions.
Customer Support Hotline at (800) 775-5330. The Hotline is open Monday
Caution! Follow these instructions carefully to avoid danger.
NORM
Note these instructions carefully.
This typeface indicates a key, label, or button on SpectraLink hardware.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone

2. NetLink e340/i640 Wireless Telephone Overview

The NetLink e340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. NetLink Wireless Telephones operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the Mitel IP telephony system, NetLink Wireless Telephone users are provided with high-quality mobile voice communications throughout the workplace. The NetLink Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.
The NetLink e340/i640 Wireless Telephone provides a wireless extension to the Mitel Networks 3300 and SX-200 ICP VoIP solutions. The NetLink Wireless Telephone supports the MiNET protocol, a proprietary protocol developed by Mitel Networks for communication between a Mitel Networks IP phone and a Mitel Networks PBX.
The NetLink Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s. The NetLink e340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. SpectraLink offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
IP multicast addresses are used by the NetLink i640 Wireless Telephone. This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones, SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone

2.1 Quick Start Guide

1. A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points (APs) listed on the NetLink Wireless Telephone Access Point Compatibility matrix.
2. A TFTP Server must be available on the network in order to load the appropriate software into the NetLink Wireless Telephones. See the License Management section for detailed instructions for loading software on NetLink Wireless Telephones.
3. The supported Mitel Networks VoIP solution must be connected to your network and completely operational.
4. The NetLink SVP Server, which facilitates the QoS on the wireless LAN for the NetLink Wireless Telephones, must be on the same subnet as the NetLink Wireless Telephones and have the proper versions of software. Ensure you have the following versions for the SVP Server: 173 svp100.toc 174 zvmlinux 175 flashfs
5. Visit http://www.spectralink.com/service/software.php to download the latest NetLink Wireless Telephone and any updates to the NetLink SVP Server software.
6. Install the correct NetLink Wireless Telephone software and any updates to the NetLink SVP Server software per Section 5.2 Configuration Process for the NetLink Wireless Telephones and per NetLink SVP Server Installation, Setup and Maintenance Section 6.1 Software Updates (72-0178-00) for the NetLink SVP Server. Ensure the software is properly loaded on the TFTP server.
7. Configure your NetLink Wireless Telephone to ensure that it is associated with the wireless LAN, has the appropriate software, and has the correct IP Address for the supported Mitel Networks IP telephony system. See the License Management section and the NetLink e340/i640 Wireless Telephone Configuration section for detailed instructions for loading software onto and configuring NetLink Wireless Telephones.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
A
p
A
p
2.2 System Diagram
The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, access points (APs), and wireless LAN Ethernet Switched Hub:
NetLink
Wireless
Tele
hones
optional
Wireless
POS
ccess Point
ccess Point
NetLink
Wireless
Tele
hones
TFTP Server
Ethernet switch
Mitel ICP Platform
PSTN
or
PBX
NetLink SVP Server
Mitel IP Phones
Device supplied by
SpectraLink
Ethernet cable Phone cable
Mitel Networks IP telephony server architecture example
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
2.3 System Components
• NetLink e340 Wireless Telephone – The NetLink e340 Wireless Telephone is a
lightweight, durable handset specifically designed for mobile workplace use within a facility using the supported Mitel Networks IP telephony system and 802.11b APs in a wireless LAN.
• NetLink i640 Wireless Telephone – The NetLink i640 Wireless Telephone offers a
durable design with push-to-talk functionality.
Wireless Telephone functionality is provided by emulating the Mitel Networks 5220 Internet Telephone. Among other features, the Wireless Telephone can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.) The Wireless Telephones are to be used on-premises; they are not cellular or satellite phones.
NetLink e340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).
•
NetLink SVP Server – SpectraLink Voice Priority (SVP) is the SpectraLink quality
of service (QoS) mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standards.
The NetLink SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All MiNET packets to and from the NetLink e340/i640 Wireless Telephones pass through the NetLink SVP Server and are encapsulated for prioritization as they are routed to and from the supported Mitel Networks VoIP solution or other Wireless Telephone.
SVP is required for QoS because the current IEEE 802.11b wireless LAN standard provides no mechanism for differentiating audio packets from data packets. This standard is undergoing revision to version 802.11e to provide all the functionality of SVP in an industry standard, thus ensuring high-quality voice in a mixed client environment. Once 802.11e is ratified, SpectraLink and its 802.11b technology partners will adopt the new specification.
•
Mitel Networks IP System - Mitel Networks 3300 or SX-200 ICP VoIP solution.
•
Access Points – supplied by third party vendors, access points provide the
connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access points must be positioned in all areas where NetLink Wireless Telephones will be used. The number and placement of access points will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of NetLink e340/i640 Wireless Telephones are similar to that of wireless data devices.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
Access points must utilize SpectraLink Voice Priority (SVP). Contact SpectraLink, or a certified SpectraLink distributor, for information about APs that support SVP.
• Ethernet Switch – interconnects multiple network devices, including the NetLink SVP Server, the supported Mitel Networks IP telephony system, Mitel Networks IP Phones and the access points. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the NetLink e340/i640 Wireless Telephones.
Although a single Ethernet switch network is recommended, the Wireless Telephones and the NetLink SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs, and/or multiple subnets, as long as the SVP Server and access points are on the same subnet. However, in such networks, it is possible for the quality of service (QoS) features of the NetLink SVP Server to be compromised, and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.
Note that the NetLink e340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.
•
Mitel Networks IP Phone – The wired LAN desksets provided by Mitel Networks
for use with the supported Mitel Networks IP telephony system.
TFTP Server – Required in the system to distribute software to the Wireless
•
Telephones. May be on a different subnet than the supported Mitel Networks IP telephony device(s) and APs.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
3. The NetLink e340/i640 Wireless
Telephone
NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone
3.1 Specifications
Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS) Transmit data rate up to 11 Mb/s Radio QoS SpectraLink Voice Priority (SVP) Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit FCC certification Part 15.247
Management DHCP, TFTP Voice encoding G.711, G.729a/ab VoIP Protocols MiNET
Transmit power 100 mW peak, < 10 mW average Display Pixel-based (up to 4-line x 18-character) alphanumeric,
plus line and status indicators e340 Dimensions 5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm) i640 Dimensions 5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm) e340 Weight 4.2 ounces (119.0 g) i640 Weight 6.0 ounces (170.1 g) Battery capacity 4 hours talk time, 80 hours standby
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
3.2 The Display
Alphanumeric
Display information provided by the supported Mitel Networks VoIP solution when the Wireless Telephone is off-hook will be passed directly to the Wireless Telephone display. The Wireless Telephone will display up to 18 characters of each line. Certain characters may be used by the supported Mitel IP PBX solution that are not implemented in the Wireless Telephone, such as definable or special characters.
Press the
LINE key while off hook to scroll through the line/memory keys.
FCN key while off hook to scroll through features and emulated keys. Press the
Ringing and Tones
The ringing types are programmed by the Wireless Telephone user into the Wireless Telephone and are not accessible or changeable by the supported Mitel Networks VoIP solution. Whenever possible the audible and vibrating ringer on the Wireless Telephone will follow the MiNET cadence commands provided by the supported Mitel Networks VoIP solution.
Audio Features
Speakerphone features such as paging, hands-free mode and voice announce are not available on the Wireless Telephone. The telephony switch should not be programmed to support such features on the Wireless Telephone.
Line Indicators
The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the icons next to Line keys on the Mitel Networks 5220. The text that appears next to the line keys on the 5220 IP Phone is accessed on the Wireless Telephone by pressing the
LINE key.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
3.3 Startup Sequence
The Wireless Telephone goes through an initialization sequence at startup that follows the following pattern:
Icon The icon(s) shown in bold turns off when:
123456789 The Wireless Telephone has located and authenticated and associated with
at least one AP, and is proceeding to bring up higher-layer networking functions.
12345678 The Wireless Telephone is either configured for Static IP, or if configured for
DHCP the DHCP discovery process has started.
1234567 If DHCP is configured, a DHCP response was received which contains a
good DNS server configuration.
123456 Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or SVP Server address found in DHCP response, or SVP Server address found via DNS lookup.
12345 All networking functions are complete (notably, DHCP) and the Wireless
Telephone is proceeding with establishing the SRP link to the SVP Server.
1234 The SRP link is established, all network stack initialization is complete,
proceeding with application-specific initialization.
123 The link between the Wireless Telephone and the PBX is established.
12 The Wireless Telephone has registered to the PBX.
12 Please Enter PIN
1
(no icons)
EXT. XXXXX
Requested if PIN had not previously been entered, if PIN has been cleared, or if MAC address not entered in the DN con-figuration table on the PBX. The PIN may be up to 18 characters. The first few are a secret number defined at the PBX, the rest are the extension of this handset. User must enter a valid PIN number and press the Send softkey. Alternately, the handset may be configured in the DN configuration table on the PBX. Note: there is no timeout and the user must reboot if an invalid PIN is entered.
The Wireless Telephone has received a definition string for each of the 14 programmable buttons. If the handset hangs up at this point, there has been an undetected error in the retrieval process and the handset will need to be rebooted.
Initialization is complete. The Wireless Telephone is in standby mode ready to receive and place calls.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone

3.4 Wireless Telephone Modes

Standby
(on-hook)
Active
(off-hook)
In the standby mode the Wireless Telephone is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the Wireless Telephone is conserving battery power and wireless LAN bandwidth.
When an incoming call occurs the handset will ring loudly until the call is answered or the
End Call key is pressed to silence the ringing.
To place a call, press the Start Call key. This transitions the Wireless Telephone to active off-hook mode. There is a dial tone, the Wireless Telephone is in communication with the PBX, and the display shows information as it is received from the PBX. The user may place a call or press the
FCN or LINE key to access operations.
The Wireless Telephone is also in the active mode when a call is received.
If an incoming call occurs the handset will play the second line ringing sound until the call is answered, the caller hangs up, or the call transfers to voice mail. If
End Call is pressed, the first call is terminated and the
handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To conserve these resources, return the Wireless Telephone to the standby mode when a call is completed by pressing the
End Call key.
(on-hook)
Active
To transition from the standby mode to the active on-hook mode, press the
MENU key. In this mode, the handset displays the text display as seen
on an idle 5220 IP phone, usually the date and time. There is no dial tone. The user may press the
FCN or LINE key to access all operations
available from the active off-hook mode.
When an incoming call occurs the handset will ring loudly until the call is answered or the
End Call key is pressed. If an active key is pressed,
the ring will convert to the second-line ringing sound.
If there is no activity for 45 seconds, to conserve bandwidth and battery power the handset will return to the standby mode.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone

3.5 Wireless Telephone Displays

Status
display
LINE display
Menu display
FCN display
Displays information from the PBX in one line of text and displays available softkeys on the second line.
Muted is displayed when local
muting is activated. The PBX text may be truncated as the 5220 IP phone has 20 characters and the Wireless Telephone display area is 18 characters.
Pressing the LINE key from the active mode displays a list of line appearances extracted from the programmable keys list. The line appearances are also mapped to corresponding line icons. If more than nine lines are mapped to a handset, the remaining line appearances will show up on the
FCN list.
Pressing the MENU key from the active state displays the descriptive text of four softkeys. The first three are defined by the PBX. The fourth key is normally the Superkey, but changes to HOLD when audio is flowing and SEND when a PIN number is being set.
Pressing the FCN key from the active state displays the list of six predefined fixed function keys that emulate the fixed keys on the 5220 IP phone. Additionally, up to 13 programmable keys that are not on the
LINE list may be displayed and up to 12 keys defined by an OAI server.
The programmable key items that appear on this list each have a state indicator in the second column of the display that shows a plus sign if the associated feature is active. This second column is blank if the associated feature is not active. The plus sign emulates a lit or blinking LED on a deskset.
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SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
4. NetLink e340/i640 Wireless Telephone
Configuration
The NetLink e340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet Telephones. Each Wireless Telephone may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the Wireless Telephone being configured is affected by the Admin menu settings.
The Wireless Telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section. This information is also provided in the end-user manual.

4.1 The Admin Menu

The Admin Menu contains configuration options that are stored locally (on each Wireless Telephone). Every Wireless Telephone is independent and if the default settings are not desired, the admin options must be set in each Wireless Telephone requiring different settings.
Opening the Admin Menu
1. With the Wireless Telephone powered OFF, simultaneously press and hold the
Power On and Power Off keys.
2. Release the Power On key, wait for a single beep, then release the Power Off key. The Admin Menu displays.
If an admin password has been set, the display will require its entry before
opening the Admin Menu. If no password is set, the display will proceed directly into the Admin Menu.
Entering and editing Admin Menu options
An asterisk (*) next to an option indicates that it is selected. The default settings are shown in the table below with an * prior to the option. Use the side buttons and the softkeys to navigate and select:
Up/Down buttons: display previous/next menu item. Select button: selects the menu item or option. OK softkey selects the menu item or option. Save softkey: saves the entry. Bksp softkey: backspaces to allow editing of entry. Cncl softkey: cancels edit and returns to previous menu level. Up softkey: returns to previous menu level. Exit softkey: exits the menu (at the top level). End Call key: exits to standby state (from any level)
Up, Down, and Select
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