User and Installer Handbook
Tapworks Softener Models Ultra 9, AD11, AD15 & AD15 Infinity
User and Installer Handbook
Tapworks Softener Models Ultra 9, AD11, AD15 & Infinity
Thank you for choosing Tapworks to supply your soft water. We are confident
that you will be pleased with your purchase and would encourage you to read
this installation and instruction handbook thoroughly to ensure maximum
performance from your water softener.
If you should experience any difficulty with your water softener, please refer to the problem
solving checklist at the back of this handbook. This will help to prevent unnecessary callouts.
For service, support or technical advice please call our service desk on 0870 429 9019.
Please
retain this
handbook for
future
reference
Installation Information
Identifying major parts of your water softener 3
Installation of your water softener 4
Fitting the valves to existing pipework 7
Fitting the inlet/outlet hoses 8
Fitting drain and overflow hoses 10
Connecting to electrics 11
Programming the faceplate 12
Finishing Installation 15
Owner Information
User Information 16
Power Cuts 19
Re-setting the Time 19
Manual Recharge 20
Problem Solving 21
Guarantee 23
3
Identifying major parts of your water softener
Control Valve Cover
and Electronic Faceplate
Salt Lid
Water Softener Valve
and Motor
Rim
Brine Well and Cover
Overflow Connection
Salt Cabinet
1
3
6
7
5
2
4
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
Drain & Overflow hose clips 2 7109041
Transformer 1 7323679
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Identifying major parts of your water softener
Description Quantity
Easy Install Tees 22mm
(incorporates check valve)
1 pair
G1038
By pass set (3 valves)
22mm
1 set
B505 (1)
B534 (2)
15mm reducer (if required)
2 39845
Inlet/Outlet Hoses (high flow)
2 803189
Hose Gaskets
4 803188
Adaptor Elbows
(with prefitted adaptor ‘O’ rings)
2 7255583
Adaptor Clips
1 pair 7109041
Silicone Grease
1 n/a
Drain & Overflow Tubing
1 10069
Overflow Elbow
Overflow Grommet
1
1
7109041
7109041
Drain & Overflow hose clips
2 7109041
Transformer
1 7323679
Hard Water Test Kit
1 800005
Spares-Adaptor ‘O’ Rings
2
7109041
Please Remember – Only use tablet or pellet salt in your softener!
Note
Model number and serial number are required for
registration of warranty (located under salt lid).
Description Quantity
Easy Install Tees 1pair G1038
(incorporates check valve)
22mm
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
(incorporates check valve)
22mm
22mm
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
(incorporates check valve)
(if required)
22mm
22mm
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
Drain & Overflow hose clips 2 7109041
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
Drain & Overflow hose clips 2 7109041
Transformer 1 7323679
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
Drain & Overflow hose clips 2 7109041
Transformer 1 7323679
Hard Water Test Kit 1 800005
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
Description Quantity
Easy Install Tees 1pair G1038
By pass set (3 valves) 1set B505 (1)
B534 (2)
15mm reducer 2 39845
Inlet/Outlet Hoses 2 803189
Hose Gaskets 4 803188
Adaptor Elbows 2 7255583
Adaptor Clips 1pair 7109041
Silicone Grease 1 n/a
Drain & Overflow Tubing 1 10069
Overflow Elbow 1 7109041
Overflow Grommet 1 7109041
Drain & Overflow hose clips 2 7109041
Transformer 1 7323679
Hard Water Test Kit 1 800005
Spares-Adaptor ‘O’ Rings 2 7109041
(with prefitted adaptor ‘O’ rings)
(incorporates check valve)
(if required)
22mm
22mm
(high flow)
4
Installation of your water softener
WARNING: FAILURE TO MEET THE FOLLOWING REQUIREMENTS CAN CAUSE DAMAGE TO THE WATER
SOFTENER, OR RESTRICT ITS OPERATION.
We recommend your water softener is professionally installed.
Your installation must conform to water and electrical regulations
and local plumbing codes.
SPECIFICATION
• Maximum water temperature 49°C
• Maximum daytime working pressure 5 Bar
• Minimum working pressure 1.3 Bar
• Minimum system flow 0.06m³/hr
• Maximum system flow 3.18m³/hr
PRESSURE
Night time pressure will be much higher than day time pressure.
If day time pressure exceeds 5 bar, a pressure reducing valve should be
fitted. The water softener is tested to a maximum day time static pressure
of 8.5 bar, therefore the pressure reducing valve can be adjusted to a
maximum of 6 bar static pressure.
GRAVITY FED PLUMBING SYSTEMS
If the water flow is less than 1 litre per minute, for the water softener to
operate as originally designed we recommend a delayed action ball
valve is fitted within your storage tank.
UNVENTED OR COMBINATION BOILERS
The water softener and 22mm installation kit is compatible with unvented
or combination systems. All connections are included for the by-pass (two
15 mm reducers are included if required).
ELECTRICAL REQUIREMENTS
The water softener requires a 240 volt 50 hz electrical supply taken off a
power supply, not a lighting circuit. Power is supplied via a 24 volt 50 Hz
transformer. You must use the transformer supplied with the softener.
HARDWATER TAP
Fitting a separate hard water drinking water tap is currently
recommended by the UK Dept of Health and the UKWTA. Fitment of
a separate hard water drinking tap is only required in exceptionally hard
water areas (above 400 mg/l) where sodium content of the treated water
(increased due to the softening process) exceeds the level laid down in
the Water Supply (Water Quality) Regulations 2000. Drinking softened
water is not recommended for people on a low sodium diet or babies on
formula feed.
CENTRAL HEATING SYSTEMS
Central heating systems should always be treated with a suitable
corrosion inhibitor regardless of being filled with softened or hard water.
RECOMMENDATION FOR SITING THE WATER SOFTENER
- Install close to the rising main
- Keep drain point as short as possible
- Keep overflow to outside wall as short as possible with a constant fall
- Allow for any required hard water draw off points
- Place on a sound base
- Allow space above the valve cover lid for servicing (recommended 75mm)
- Protect the softener and all associated pipework against freezing, as
this could cause flooding
- Protect against condensation in enclosed areas
LEAD PIPEWORK
Where lead pipework exists downstream of the proposed location of the
water softener, we advise you to ask the local water authority for advice
on the replacement of lead pipework. Water softeners should not be used
with lead pipework.
Please Remember – Only use tablet or pellet salt in your softener!
5
Installation of your water softener (cont)
DRAIN HOSE
- With pressure of 3 bar, the maximum drain run is 3m with a constant
fall before entering an air gap
- The maximum height above the softener should be not more than 2m
- The drain hose must enter the regulation air gap to prevent back fill.
- It is not recommended to discharge the waste into a pumped drain.
OVERFLOW
The overflow needs to pass through an outside wall so that it can be seen.
In accommodation without a suitable outside wall, it may be appropriate
to use a suitable tundish with the existing overflow provision.
FITTING THE SOFTENER
The following instructions are recommendations. You may need to adapt
the order for particular siting and plumbing systems.
1. Fit the valves to the existing plumbing
2. Connect the hoses to the adaptor elbows
3. Connect the hoses
4. Fit overflow hose
5. Fit drain hose
6. Connect transformer
7. Programme water softener
8. Fill with salt
9. Initiate manual regeneration for leak check
Please Remember – Only use tablet or pellet salt in your softener!
A Pressure Reducing Valve (if required)
B Bypass Valve
C Inlet Valve
D Outlet Valve
E Inlet tee incorporating check valve
A
B
DC
E
6
WATER SOFTENER PLUMBING CONNECTIONS
7
Fitting the valves to the existing plumbing
Note: If you need to remove the valve cover for ease of installation,
remove salt lid, then simply release the two catches behind the valve
cover and tilt top end towards you slowly, taking care not to pull off
the wire connections. Please note that the valve cover is connected
to the valve motor, so cannot be removed fully.
PLUMBING
Turn off the water supply at the incoming main.
FIT THE BYPASS KIT
Cut off the rising main and install the inlet tee with check valve using
15mm reducer if required. Next, connect the bypass, inlet and outlet
valves and outlet tee, using 15mm reducer if required. Use the
threaded valves for the inlet and outlet and the compression valve for
the bypass. Before turning the water back on, make sure the bypass is
open and the inlet and outlet valves are closed. This will allow water to
pass directly to the household system without it diverting to the water
softener. See Valve Hard Water Bypass position diagram below.
(The use of the plastic plumbing fittings with copper pipe may affect the electrical
earth bonding of the pipework. If in doubt, we advise that you contact a qualified
electrician for advice).
Fitting the valves to the existing plumbing
Note: If you need to remove the valve cover for ease of installation,
remove salt lid, then simply release the two catches behind the valve
cover and tilt top end towards you slowly, taking care not to pull off
the wire connections. P
lease note that the valve cover is connected to
the valve motor, so cannot be removed fully.
PLUMBING
Turn off the water supply at the incoming main.
FIT THE BYPASS KIT
Cut off the rising main and install the inlet tee with check valve using
15mm reducer if required. Next, connect the bypass, inlet and outlet
valves and outlet tee, using 15mm reducer if required. Use the
threaded valves for the inlet and outlet and the compression valve for the
bypass. Before turning the water back on, make sure the bypass is
open and the inlet and outlet valves are closed. This will allow water to
pass directly to the household system without it diverting to the water
softener. See Valve Hard Water Bypass position diagram below.
(The use of the plastic plumbing fittings with copper pipe may affect the electrical earth
bonding of the pipework. If in doubt, we advise that you contact a qualified electrician for
advice).
Hard Water Bypass Position
Inlet tee
incorporating
check valve
Inlet closed
Bypass open
Outlet closed
15mm reducer
(if required)
To system
From mains
To water
softener inlet
From water
softener outlet
15mm reducer
(if required)
Valve Service Position
15mm reducer
incorporating
check valve
To water
softener inlet
15mm reducer
(if required)
Please Remember – Only use tablet or pellet salt in your softener!
Inlet open Bypass closed Outlet open
From water
softener outlet
To systemFrom mains
(if required)
Inlet tee
8
Fitting the inlet/outlet hoses
CONNECT ADAPTOR ELBOWS TO INLET/OUTLET HOSES
To avoid cross-threading we recommend fitting the adaptors elbows
to the hoses first. For some installations this may not be possible.
Fit the hose gaskets into the ends of the inlet/outlet hoses.
Screw the adaptor elbows to the inlet and outlet hoses, taking care not to
cross thread. Adaptor elbows are pre-fitted with a single ‘O’ ring to the
outer groove.
It is important that the inlet valve on the pipework is connected to
the inlet on the water softener and the outlet valve on the pipework is
connected to the outlet valve on the softener. Inlet and outlet are written
on the valve connections.
In order to prevent connecting the water softener incorrectly,
we recommend fitting each hose separately.
Note: See diagram for ‘O’ Ring
location (pre-fitted)
Spare ‘O’ rings are supplied only
if required.
CONNECTING THE HOSE TO THE INLET VALVE
Connect the hose to the inlet valve on the pipework. Insert the other end of the hose with the adaptor elbow into the
inlet valve on the water softener. Push the adaptor elbow into the valve inlet as far as it will go. Secure with adaptor
clip as below.
CONNECTING THE HOSE TO THE OUTLET VALVE
Connect the hose to the outlet valve on the pipework. Remove the plastic plug from the outlet connection on the
water softener, if present. Insert the other end of the hose with the adaptor elbow into the outlet valve on the water
softener. Push the adaptor elbow into the valve outlet as far as it will go. Secure with adaptor clip as below.
Fitting the inlet/outlet hoses
Note: See diagram for ‘O’ Ring
location (pre-fitted)
Spare ‘O’ rings are supplied only
if required.
Groove for large hold clip ONLY
‘O’ Ring
9
Fitting the inlet/outlet hoses
CONNECTING THE HOSE TO THE INLET VALVE
Connect the hose to the inlet valve on the pipework. Insert the other
end of the hose with the adaptor elbow into the inlet valve on the water
softener. Push the adaptor elbow into the valve inlet as far as it will go.
Secure with adaptor clip as below.
CONNECTING THE HOSE TO THE OUTLET VALVE
Connect the hose to the outlet valve on the pipework. Remove the plastic
plug from the outlet connection on the water softener, if present. Insert the
other end of the hose with the adaptor elbow into the outlet valve on the
water softener. Push the adaptor elbow into the valve outlet as far as it
will go. Secure with adaptor clip as below.
SECURE THE ADAPTOR ELBOW
Snap the two large adaptor clips into place,from the top down Be sure
they snap firmly into place so that the adaptors will not pull out. Pull on
the adaptors to ensure a tight fit has been achieved.
10
Fitting drain and overflow hoses
DRAIN OUTLET/OVERFLOW CONNECTION
See page 5 on drain and overflow before fitting.
Cut tubing for drain and overflow to the required lengths.
Fitting overflow hose
Insert the rubber grommet into the overflow socket situated 2/3 of the
way up the rear of the water softener cabinet, using the slilcone grease
provided. Insert the overflow elbow. Fit hose onto the overflow elbow and
secure with metal clamp. Pass the overflow through an outside wall so
that the end can be seen.
Fitting drain hose
Turn the drain line adaptor so that a straight connection can be made.
Secure with supplied metal clamp. The drain hose may be connected
directly into an open drain or via the waste outlet similar to a washing
machine. When connecting to a drain the regulation air gap is required
to prevent backflow. Make sure the hose is not kinked as this will stop
the operation of the softener.
Please Remember – Only use tablet or pellet salt in your softener!
11
Connecting to electrics
ELECTRICAL INSTALLATION
The water softener works on a 24 volt, 50Hz electric power supply.
You must use the transformer supplied into a 240 volt outlet only. Be sure
that the electrical outlet you plug the transformer into is inside, as the
transformer is not designed for outdoor use.
To connect the transformer to the controller board, push the female end
plugs on to the male connectors as indicated below.
Should the faceplate fail to display or indicate an error code, please
check that the connections are as per the diagram below, you will need
to remove the valve cover to do this.
Please Remember – Only use tablet or pellet salt in your softener!
Connecting to electrics
ELECTRICAL INSTALLATION
The water softener works on a 24 volt, 50Hz electric power supply. You
must use the transformer supplied into a 240 volt outlet only. Be sure that
the electrical outlet you plug the transformer into is inside, as the
transformer is not designed for outdoor use.
To connect the transformer to the controller board, push the female end
plugs on to the male connectors as indicated below.
Should the faceplate fail to display or indicate an error code, please
check that the connections are as per the diagram below, you will need
to remove the valve cover to do this.
12
Programming Faceplate
You will need to programme the faceplate with the time and hardness
of the water.
When the transformer is first plugged in, the display will flash 12.00am.
Note: Each time you press a button on the fascia panel display, a
beeper sounds. One beep signals that a change is accepted. If the
beeper sounds continually then a different button is required to
affect the operation.
SET THE PRESENT TIME
The display will continue to flash and
the time can be advanced or moved
backwards using the or buttons.
Holding down the buttons advances
the time at a faster rate.
If the time requires resetting during normal operation, press the SELECT
button once. The display will flash and indicate present time. You may
use the or buttons as described above to alter the time. Once the
required time is displayed the time may be set by pushing the SELECT
button once more.
Please Remember – Only use tablet or pellet salt in your softener!
13
Programming the Faceplate
WATER HARDNESS
ppm Unit Setting
(170) 10
(190) 11
(200) 12
(220) 13
(240) 14
(255) 15
(270) 16
(290) 17
(300) 18
(325) 19
(340) 20
(360) 21
(380) 22
(400) 23
(420) 24
(440) 25
(460) 30
(480) 30
(500) 35
Please Remember – Only use tablet or pellet salt in your softener!
SET THE WATER HARDNESS
The display will flash ’25 hardness’ (this is a pre-set factory setting).
Hardness varies from one location to another. Use the kit provided to
determine your water hardness in ppm. If necessary change to the unit
setting indicated.
USING THE HARD WATER TEST KIT
Fill the vial with 10ml of water. Add a drop at a time of the blue solution
and mix each time. It will react with hard water and turn pink. Count
each drop until the water turns blue. Multiply the number of drops by
20 for the PPM. Use the table to convert to unit setting.
To increase or decrease the displayed number to your required setting use
the or buttons.
Once the required setting is displayed it may be set by pushing the
SELECT button once more.
14
Programming the Faceplate (cont)
SET THE RECHARGE TIME
The display will flash 02.00 recharge time, which is the pre-set factory
setting. If you wish to change this time then proceed as follows:
(if not, press SELECT. Programming is complete).
Note: 2.00am is chosen because any household water used during
recharge will be replaced with hard water. Consequently a time is
required when very little, if any, water will be used. To select a different
recharge time use the or buttons, to adjust one hour at a time.
Once the required setting is displayed it may be set by pressing the
SELECT button once more. Recharge will last for approximately 1 hour.
Programming is complete. Proceed to Finishing Installation
(please refer to page 15)
Please Remember – Only use tablet or pellet salt in your softener!
15
Finishing installation
6 The complete recharge process will take about 1 hour.
As the recharge finishes water will run to drain. Check your
drain connections
7 Softened water will gradually replace the hard water in the storage
tank over a period of normally 7 days. However, this can take
longer in larger houses.
• Please leave this handbook for the water softener owner
• Please complete the enclosed Guarantee Registration Card
• Remember reward points are available to plumbers who are
members of the Team Tapworks Rewards Scheme.
IMPORTANT - TAPWORKS WATER SOFTENERS HAVE 12
MONTHS PARTS AND LABOUR WARRANTY. YOU CAN
EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE
REGISTRATION CARD. WE WILL SEND YOU (WITHIN 28
DAYS) YOUR WARRANTY CERTIFICATE DETAILING
YOUR 2 YEAR GUARANTEE.
Thank you for choosing Tapworks.
Your unit should now be fully plumbed and ready to use.
Having programmed your unit you will wish to ensure that the unit is
functioning properly before you leave the site.
NOTES TO THE INSTALLER – BEFORE YOU LEAVE
1 Open the inlet and outlet valve and close the bypass as indicated
in the diagram (page 7)
2 Check that all the plumbing connections are secure and that there
are no leaks
3 Check that the time of day is correct
4 Fill with salt - you will require a 25kg bag of tablet or pellet salt.
DO NOT USE GRANULAR SALT. Make sure that the brine well
cover is in place and secure as salt must not be allowed to enter the
brine well. Do not fill salt above the brine well cover
(See diagram page 3)
5 Initiate a recharge by holding down the TOUCH/HOLD button for
about 3 seconds until RECHARGE flashes in the display. After a
few minutes a small amount of water will enter the salt cabinet.
This part of the recharge will take approximately 4-8 minutes
Please Remember – Only use tablet or pellet salt in your softener!
16
If you should experience any difficulty with your water softener,please
refer to the problem solving checklist at the back of this handbook.
For service, support or technical advice please call our
service desk on 0870 429 9019. Please make sure you know the
modeland serial number of your unit before you call, this can be
found on the label on the underside of the salt lid.
Now your Tapworks water softener is plumbed in, it will be monitoring
your water use.
Your water softener is programmed with the time and hardness of
the water. This will allow the water softener to calculate when it needs
to recharge.
Your unit features:
• An lcd display and user friendly buttons
• An extended power back up (48 hours). The memory retains all
settings for extended periods during any power loss and beyond
that only the time needs resetting.
• Recharge based on patterns established for volumes of water used,
giving you the maximum conservation of water and salt usage.
User information
Note: To alter settings during normal operation press SELECT
until desired function is reached.
All you need to do is to keep the softener topped up with tablet salt in the salt cabinet.
17
User information
AFTER INSTALLATION
Now your Tapworks water softener is installed, you can start to enjoy the
benefits of soft water. Your Tapworks water softener is automatic, there is
nothing you need to do but keep it topped up with tablet/pellet salt.
DO NOT USE GRANULAR OR BLOCK SALT. (See Salt below.)
Softened water will gradually replace the hard water in the storage
tank over a period of normally 7 days. However, this can take longer
in larger houses.
TESTING YOUR WATER
You can test the water hardness from the softened supply using the
test kit supplied. If within one or two drops the sample remains a
blue colour this indicates soft water.
WARRANTY CERTIFICATE
Please complete the customer warranty certificate or register on line
for your 2 year parts and labour warranty.
HELP LINE
Call 0870 429 9019 during normal working hours if you have any
queries about your water softener.
THE USE OF SOFTENED WATER
Washing machines – you will need much less soap powder. In most
washes one tablespoon will be sufficient. Too much lather and clothes will
not rinse properly.
Dishwashers – you will no longer need to fill your unit with salt, as this
was used to soften the water in the dishwasher.
Cleaning sinks, baths and basins – you will find that your cleaning
chores are reduced, and you will use less cleaning product, as cleaning
becomes a quick wipe around. Occasionally ‘spotting’ may result but this
is easily rinsed off and nothing to worry about.
Hard water – one household tap and any garden taps should be left on
a hard water supply. Softened water contains a small amount of sodium.
In four pints of softened water the sodium content is about the same as in
¼ pint of milk. If you are concerned about the quality of your drinking
water supply ask your local stockist about the benefits of a Tapworks
Drinking Water System. Drinking softened water is not recommended for
people on low sodium diets or babies on formula feed.
Steam irons/car batteries – only use distilled or deionised water, not
softened water.
Copper staining – this can be caused by new pipework and should
disappear after a short time, simply wipe away any deposit. If this
persists, poor earthing may be allowing electrolytic corrosion - contact an
electrical engineer.
RETURN YOUR REGISTRATION CARD TODAY! TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE!
Please Remember – Only use tablet or pellet salt in your softener!
18
User information (cont)
SALT USAGE
Because your automatic demand water softener uses proportional brining,
more frequent recharges are not at the expense of high salt usage. If you
are a household with low water usage you will find after a few months
that your water softener will become increasingly efficient, as it adapts to
suit your water usage.
HOLIDAYS
We recommend that you by-pass your water softener if you are away
from your home for long periods of time. See page 7 on how to by-pass
your water softener.
CLEANING
Your unit may be cleaned with a damp cloth and detergent.
Do not use bleaches, solvents or spirits as this may cause damage.
BUILDING A HISTORY
Because it has no historical data to base its logic on, your water softener
will recharge quite frequently when first used to ensure continuous softened
water. Within a few months, it will settle into a more regular pattern.
LARGE INFLUXES OF GUESTS
If you have people to stay and use more water than normal, you will
find that your automatic demand water softener recharges more
frequently. As your household water usage returns to normal, so too
will the recharge frequency.
HOW YOUR WATER SOFTENER WORKS
When you use water it passes through a vessel of resin beads inside your
water softener. The resin beads extract the hard minerals making your
water soft. This process is not visible and happens within the softener.
The salt cabinet (page 3) is where you load the softener with tablet salt.
You may see 1 or 2 inches of water at the bottom of the salt cabinet this is
normal, otherwise when the cabinet is full of tablet salt it will appear dry.
The water softener uses tablet salt for its cleaning process. The cleaning
process flushes to drain the hard minerals that have collected inside the
resin vessel and refreshes the resin beads so they are ready to make more
soft water. This is automatic all you need to do is keep the softener
topped up with tablet salt.
TOPPING UP WITH TABLET SALT
Tablet salt is used as the cleansing agent for your water softener’s resin
bed. The salt cabinet will need to be refilled. Do not fill the salt above the
brine well cover (see on page 16).
IT IS ESSENTIAL THAT APPROXIMATELY 12CM OF SALT IS MAINTAINED
AS A MINIMUM TO ENSURE OPERATING EFFICIENCY.
Failure to replenish salt will prevent the unit from cleansing itself on its
recharge cycle and consequently it will be unable to soften water.
Pour the salt slowly into the cabinet. Ensure that the brine well cap is
secure, as no salt should be allowed to enter here. DO NOT use granular
salt. ONLY USE TABLET OR PELLET SALT.
Your local water softener stockist will stock salt.
Please Remember – Only use tablet or pellet salt in your softener!
19
User information (cont)
POWER CUTS
If the electrical power to the water softener is interrupted, the time display
will be blank, but the ‘memory’ built into the electronics will keep the
correct time for up to 48 hours.
The water softener will not recharge but will pass softened water.
In the case of a power cut, your demand for water will be less as most
appliances will not work, so a recharge should not be necessary.
When electrical power is returned, one of two things will happen:
1. Power off up to 48 hours
The display returns and is steady, no operation is necessary.
2. Power off over 48 hours
The display returns and flashes, only the time requires re-setting.
The hardness and recharge time will not have been lost as they are
stored. Even if the time is incorrect, the water softener will continue to
work but will recharge at what it believes the time to be.
RE-SETTING THE TIME
Re-set the time as described in the programming section (see page 12)
SHOULD AN ERROR CODE APPEAR
Check electrical connections are as per
configuration on page 11
• Unplug transformer
• Check direct connections
• Replug transformer
• Wait for 6 minutes, if the error is rectified,
the error code will not appear.
The softener may recharge immediately following a cleared error code.
Please Remember – Only use tablet or pellet salt in your softener!
20
Manual recharge
TO RECHARGE TONIGHT – the unit can be programmed to recharge
at the next pre-programmed time, regardless of its remaining capacity.
Simply press the TOUCH/HOLD button
once. Recharge tonight will flash on
the display.
To cancel recharge tonight, press the
TOUCH/HOLD button once and
immediately release. The display will
return to the time display.
TO RECHARGE NOW – simply press the TOUCH/HOLD BUTTON
and hold it down for approximately 3 seconds, until a beep sounds.
Recharge will flash on the display.
The process will take a few minutes
to begin and lasts approximately
1 hour. It cannot be cancelled
once started.
The water softener will automatically recharge when it needs to. The factory setting for the recharge is 2am. There may be occasions when
you need to do a manual recharge, for example more people staying in the home than usual.
NOTE: Use as little water as possible during a recharge as hard water will bypass the water softener.
Once the recharge is complete the recharge display will disappear.
Please Remember – Only use tablet or pellet salt in your softener!
21
Problem solving
If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems.
Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful,
please call for service and advise us what you have tried. Call our Direct Service Line on: 0870 429 9019.
Checklist Solution Page No.
PROBLEM: Hard Water or, Intermittently Hard Water
1. Is there a minimum of 12 cm of salt in the cabinet? 1. Fill the cabinet with salt. 18
2. Is the bypass valve closed and the inlet and outlet valves open? 2. Close the bypass valve and open the inlet and outlet valves. 7
3. Is the hardness setting correct? 3. Reset the unit setting as per table open the inlet and outlet valves. 13
Important Notes: If any of the above requires action, add 4 litres of clean water to the salt and initiate a ‘recharge now’.
PROBLEM: No Water
1. Is the water mains open? 1. Open water mains.
2. Are the inlet and outlet valves open? 2. Open the inlet and outlet valves. 7
PROBLEM: Unit recharges at incorrect time of Day
1. Is the present time correct? 1. Reset the present time 12
2. Is the recharge time correct? 2. Reset the recharge time 14
3. Has there been a power cut?
PROBLEM: No Recharge occurring or, little or no salt usage
1. Is the water soft? 1. If yes, no action is required 17
2. Is the water level in the salt cabinet high? 2. If yes, check the drain line is not frozen or blocked. Initiate an
immediate recharge
20
Please Remember – Only use tablet or pellet salt in your softener!
22
Problem solving (cont)
Checklist Solution Page No.
PROBLEM: Excessive Salt Usage
1. Check the hardness. 1. Reduce the unit setting if incorrect 13
PROBLEM: No Water in Cabinet or Very Low
1. This is quite normal. Unlike conventional water softeners only a few inches
of water is at the bottom of the cabinet
1. No action necessary
PROBLEM: High Water Level in Cabinet
1. Is the water level in the salt cabinet high? 1. Initiate an immediate recharge. If the problem does not return,
there is nothing wrong
20
PROBLEM: Water Running Down the Overflow
1. Is the water level in the salt cabinet high? 1. If yes, bypass the water softener and call for service 7
PROBLEM: Water Running Down the Drain Line Constantly
1. Is the unit in recharge mode? 1. If yes, wait until it finishes, check the present time and
recharge time settings and adjust if incorrect
12
2. Does an error code appear, eg ‘ERR 01’? 2. Check all electrical connections are secure. Turn the power off
for ten seconds, and then switch back on
19
PROBLEM: Electronic Faceplate
1. Is the Faceplate blank? 1. Check the power is turned on and all connections are secure.
2. Is the display stuck on one function? 2. Turn the power off for ten seconds and then switch back on.
3. Does an error code appear, eg ‘ERR 03’? 3. Check all connections are secure. Turn the power off for ten
seconds, and then switch back on.
19
Please Remember – Only use tablet or pellet salt in your softener!
23
Guarantee, service & general information
All Tapworks Domestic Water Softeners are fully covered
by one year parts and labour guarantee against
manufacturing defects from the date of purchase.
This guarantee does not affect the statutory rights of the
consumer.
Any faults which are not attributable to the water softener
but to faulty installation or operation will be chargeable.
The following, which are not attributable to the water softener but to
faulty installation or operation, will be chargeable.
1 Water softeners installed where pressure or flow rates are not
within the limits stated in the user and installer handbook
2 Faults arising from misuse or neglect
3 Failure to replenish salt, or not using tablet/pellet salt
4 Resetting the programmer in the event of a power failure
or incorrect programming
5 Resetting the programmer when the influent water hardness
or the number of people in the household changes
6 Water softeners not installed in accordance with local regulations
7 Any fault arising from repairs or alterations to the water softener
carried out by anyone other than our own engineers
8 Water softeners installed outside the mainland counties of England
9 Faults arising from faulty installation,plumbing or electrical
10 Any defect or damage occasioned by fire, lightning, explosion,
flood, storm, tempest, impact or other extraneous causes
11 Water softener installed on bore hole,well water or a non-standard
installation not covered by the instruction book may be subject to
limitations on the warranty provided
12 Units installed in such a way that access for servicing is restricted.
RETURN YOUR REGISTRATION CARD TODAY! TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE!
Please Remember – Only use tablet or pellet salt in your softener!
Direct Service Line: 0870 429 9019 / 01494 48 48 48
www.tapworks.co.uk
As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.
Part no: 300506
05/15
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