Tandberg Data MSERIES RMC USER, M-SERIES User Manual

Tandberg Data M-Series

Remote Management Card

User’s Guide

T6473046-01

Ver. 1, Rel. 0

6207947-07cN 49

Tandberg Data M-Series Remote Management Card User’s Guide, T6473046-01, Ver. 1, Rel. 0, November 2002,
Made in USA.

Tandberg Data provides this publication “as is” without warranty of any kind, either express or implied,
including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Tandberg Data may revise this publication from time to time without notice.

COPYRIGHT STATEMENT

© Copyright 2002 by Quantum Corporation. All rights reserved.

Your right to copy this document is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.

TRADEMARK STATEMENT

StackLink is a trademark of Quantum Corporation.

Other trademarks may be mentioned herein which belong to other companies

Tandberg Data M-Series Remote Management Card User’s Guide iii

Contents

Preface xi

Chapter 1 RMC Server Management 1

Management Console Web Pages........................................................2

Accessing Management Console Web Pages............................... 2

Using the Management Console Web Pages ..............................4

First Time User Account Setup ......................................................6

Accessing Online Help.................................................................... 6

Accessing the Tandberg Data Web Site ........................................ 6

Network Configuration .........................................................................6

Viewing or Editing Network Configuration................................7

Date and Time Configuration............................................................... 8

Accessing Date and Time Configuration......................................8

User Management ..................................................................................9

Accessing User Management .........................................................9

Viewing User Accounts ................................................................ 10

Adding User Accounts.................................................................. 10

Deleting User Accounts ................................................................ 12

iv Tandberg Data M-Series Remote Management Card User’s Guide

Utilities ................................................................................................... 12

Accessing Utilities..........................................................................12

Uploading New Software Image .................................................13

Activating New Software Image..................................................14

Rebooting the RMC and Library.................................................. 15

Shutting Down the RMC............................................................... 15

Chapter 2 ALERT SNMP 17

ALERT SNMP Configuration .............................................................17

ALERT SNMP Community Management ........................................19

Accessing Community Management..........................................20

Viewing Communities ..................................................................21

Adding Communities....................................................................21

Deleting Communities ..................................................................22

Chapter 3 ALERT E-mail 23

Contact Configuration ......................................................................... 23

Message Configuration........................................................................26

Accessing Message Configuration...............................................28

Viewing E-mail Recipients............................................................ 28

Adding E-mail Recipients............................................................. 29

Deleting E-mail Recipients ...........................................................29

E-mail Configuration ...........................................................................29

Viewing or Changing E-mail Configuration..............................30

Test E-mail.......................................................................................31

Chapter 4 ALERT Library Management 33

Library Status ........................................................................................34

Accessing Library Status............................................................... 34

Cartridge Movement .....................................................................36

Cartridge Movement .....................................................................37

Viewing Drive Element Information...........................................38

Library Configuration..........................................................................40

SCSI ID Configuration...................................................................41

Tandberg Data M-Series Remote Management Card User’s Guide v

Library Statistics ................................................................................... 42

Accessing Library Statistics..........................................................42

Service Operations................................................................................ 44

Accessing Service Operations ......................................................45

Selftests............................................................................................ 45

Initializing Statistics....................................................................... 46

Library Firmware Upload............................................................. 46

Monitoring Configuration...................................................................47

Accessing Monitoring Configuration ......................................... 47

Monitoring Interval ....................................................................... 48

Weekly Status Report ....................................................................49

Event History ........................................................................................49

Chapter 5 Getting Help 51

Appendix A Event Details Listing 53

Appendix B Battery Statements 73

Glossary 77

Index 81

vi Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide vii

Figures

Figure 1 M-Series Remote Management Card Home Page..........4

Figure 2 Network Configuration ..................................................... 7

Figure 3 Date and Time Configuration ...........................................9

Figure 4 User Management.............................................................10

Figure 5 Edit Users........................................................................... 11

Figure 6 Utilities ...............................................................................13

Figure 7 Shutdown Remote Management Card .......................... 16

Figure 8 SNMP Configuration........................................................18

Figure 9 Community Management ............................................... 20

Figure 10 Edit Community ...............................................................21

Figure 11 Contact Configuration...................................................... 24

Figure 12 Message Configuration....................................................27

Figure 13 E-mail Configuration........................................................30

Figure 14 Library Status .................................................................... 36

Figure 15 Library Status (continued)...............................................38

Figure 16 Element Information ........................................................39

viii Tandberg Data M-Series Remote Management Card User’s Guide

Figure 17 Library Configuration (SCSI ID Configuration)...........41

Figure 18 Library Statistics................................................................43

Figure 19 Library Statistics (continued) .......................................... 44

Figure 20 Service Operations............................................................45

Figure 21 Monitoring Configuration ...............................................48

Figure 22 Event History.....................................................................50

Figure 23 Help.....................................................................................52

Tandberg Data M-Series Remote Management Card User’s Guide ix

Tables

Table 1 RMC Defaults ......................................................................2

Table 2 Network Configuration Fields.......................................... 8

Table 3 SNMP Configuration Fields ............................................19

Table 4 Contact Configuration Fields..........................................25

Table 5 Message Configuration Fields ........................................ 27

Table 6 E-mail Configuration Fields ............................................31

Table 7 Library Status Fields.........................................................34

Table 8 Element Information Fields............................................. 39

Table 9 Information Events Detail ............................................... 53

Table 10 Warning Events Detail ..................................................... 60

Table 11 Failure Events Detail ........................................................ 63

x Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide xi

Preface

Audience

This manual is intended for use by customers who have purchased
a Tandberg M-Series library. This manual assumes the reader has a
moderate level of general computer knowledge and server systems
administration experience. This experience includes the
installation of expansion cards as well as the administration of
Windows operating systems, Ethernet, and TCP/IP networks.

Purpose

This document provides information about the M-Series Remote
Management Card (RMC) options available including:

• RMC Server Management

• ALERT E-mail

• ALERT SNMP

• ALERT Library Management

Manual
Illustrations

For this manual, a single frame M2500 configuration is used for
illustration. The Management Console screens, showing libraries,
status, or statistics for your configuration, may vary from those
shown in this manual.

xii Tandberg Data M-Series Remote Management Card User’s Guide

System
Requirements

As a minimum requirement, the following library firmware
versions are required:

In addition, a network connection and browser software are
required to manage the library from a remote location.

Browser Support

Internet browser software is not supplied with the RMC. You must
obtain and install a browser independently. RMC supports the
following Internet browsers:

•Microsoft

®

Internet Explorer® (IE) 5.5 or 6.0

• Netscape™ Communicator™ 4.78 and 6.2

Other versions of these products may be supported in future
releases of the RMC software.

Notational
Conventions

This manual uses the following conventions:

Related
Documents

Documents related to the M-Series Remote Management Card are
shown in the following table:

Library Boot Block System Code

M1500/M2500 3.00 3.03

Caution:

Cautions indicate potential hazards to equipment.

Note: Notes emphasize important information related to the

main topic.

Warning: Warnings indicate potential hazards to personal

safety.

Tandberg Data M-Series Remote Management Card User’s Guide xiii

M-Series Remote Management Card and M-Series Libraries
Documentation

Refer to the appropriate product manuals for information about
your tape drive and cartridges. Use Adobe

®

Acrobat® Reader® 4
or higher to view the appropriate Portable Document Format
(PDF) file.

SCSI-2 Specification

The SCSI-2 Communications Specification is the proposed
American National Standard for information systems, dated
March 9, 1990. Copies may be obtained from:

Global Engineering Documents
15 Inverness Way, East
Englewood, CO 80112
[phone] or [phone]

Document Title Document Description

M-Series User’s Guide

(PN T6423045)

This guide provides information on the
installation and operation of the
M-Series library.

M-Series Installation Guide

(PN T6423046)

This guide provides information on the
unpacking and installation of M-Series
libraries.

M-Series Quick Reference
Guide (PN T6473046)

This guide provides easy, step-by-step
instructions for installation and
upgrade of the M-Series Remote
Management Card.

xiv Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide 1

Chapter 1

RMC Server
Management

The M-Series Remote Management Card (RMC) is managed
through the following Management Console Web pages accessible
by using the Management Console and Internet browser software
installed on the host computer:

• Network Configuration

on page 6 allows you to set up

information about the host, IP address, and Internet addresses.

• Date and Time Configuration

on page 8 allows you to set or

adjust the date and time of the library.

• User Management

on page 9 allows you set up users that are

permitted access to the RMC and define their passwords.

• Utilities

on page 12 allows you to perform maintenance
functions on the RMC including software upgrades and
rebooting the RMC system.

Chapter 1 RMC Server Management
Management Console Web Pages

2 Tandberg Data M-Series Remote Management Card User’s Guide

Management Console Web Pages 1

Internet browser software is not supplied with the RMC. You must
obtain and install a browser independently. The Management
Console supports the following Internet browsers:

• Microsoft Internet Explorer 5.5 and 6.0
You can download this software from

http://www.microsoft.com.

• Netscape Communicator 4.78 and 6.2
You can download this software from

http://www.netscape.com.

Accessing
Management
Console Web
Pages

1

To access the Management Console Web pages:

1 On the host computer, open the Internet browser software.

2 The RMC is set with the following defaults:

Table 1 RMC
Defaults

By default, the RMC card uses Dynamic Host Configuration
Protocol (DHCP) and is enabled for assignment of IP
addresses. The network defines and assigns the IP address
based on the range allowed by the network administrator.

Field Description

Use DHCP Enabled

Hostname PMC300-[MAC address]

Domain [local domain]

IP Address 192.168.1.1

Subnet Mask 255.255.255.0

Default Gateway [default or blank]

Chapter 1 RMC Server Management

Management Console Web Pages

Tandberg Data M-Series Remote Management Card User’s Guide 3

If DHCP is not available on your network for IP addressing,
the DHCP request times out after approximately 30 seconds.
The RMC then assigns itself the static IP address of

192.168.1.1.

If 198.168.x.x is already used in the network, 10.0.0.x will be
used instead.

In the

Address field of your browser, type http://192.168.1.1/.

This static IP address is the default address for accessing the
RMC.

The

Subnet Mask default is 255.255.255.0. If your subnet mask

is different, you need to set up an isolated network, access the
RMC, and modify it from the Management Console Web pages
and add it into the appropriate network.

If you are still having problems accessing the IP address,
contact your local system administrator for information on
including the RMC in your network.

The Internet browser displays the Management Console

Home

page as shown in figure 1

.

Note: In some cases, you may have to temporarily

configure a host computer’s network configuration to
the IP address 192.168.1.x, where x is some number
between 2 and 254. Enter the subnet mask as

255.255.255.0.

Using your browser, enter

192.168.1.1 to access the

Management Console Web page. At this point,
change the RMC network configuration to an
appropriate IP address and subnet mask for your
network.

Chapter 1 RMC Server Management
Management Console Web Pages

4 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 1 M-Series
Remote Management
Card Home Page

Using the
Management
Console Web
Pages

1

The first page that displays when you access the Management
Console Web pages is the RMC

Home page as shown in figure 1.

This page includes information on the library status as follows:

• Unable to communicate with library

• Library is available

• Library is unavailable
—initializing
—demo running
—diagnostic running

The status

Unable to communicate with library indicates a

communications problem between the RMC and the library, such
as a bad serial connection from the RMC to the library, or a
conflicting baud rate between the library and the RMC.

Note: The RMC communicates with the library at the library’s

default baud rate of 38400. You may use the menu on
library’s front panel to check or set the library’s baud
rate.

Banner and
link to the
Tandberg Data
Web site

Management
frame

Navigation
frame

Status icon

Chapter 1 RMC Server Management

Management Console Web Pages

Tandberg Data M-Series Remote Management Card User’s Guide 5

The library status Library is available indicates a new installation or
the library is ready for normal operation.

The status

Library is unavailable indicates the library is in Standby

mode, Stop mode, initializing, demo mode, diagnostics in
progress, or that SCSI communication is disabled. This means the
library is not available to the host system for backup operations.

The

Home page is divided into four sections:

• The banner section displaying the corporate logo and software
name.

• The navigation frame displays a list of the Management
Console Web pages. To view a page, select its corresponding
link.

• The status icon displays the state of the library.

• The management frame displays the page selected from the
navigation frame.

To return to a previous Web page, select the appropriate page from
the navigation frame. The Tandberg Data logo in the banner
portion of the page is a link to the www.tandberg.com

Web site.

The status icon indicates the state of the library by two colors. This
icon is also a direct link to the library status page. The user name
and password may need to be entered to access the page. The
colors of the status icon display the following corresponding
states:

Color Library Communication Status

Green Library is available

Red Library is unavailable

—initializing
—demo running
—diagnostic running (Service mode)
—in Standby or Stop mode

Unable to communicate with library

Chapter 1 RMC Server Management
Network Configuration

6 Tandberg Data M-Series Remote Management Card User’s Guide

First Time User
Account Setup

1

Accessing another page for the first time from the Home page
requires you to enter a user name and password.

Accessing Online
Help

1

The Management Console Web pages provide extensive online
help files defining actions and terms for every function, feature,
and field within the RMC. For more information, see Getting Help
on page 51.

Accessing the
Tandberg Data
Web Site

1

To access the Tandberg Data Web site:

1 Click the Tandberg Data logo in the banner frame of the RMC

Home page as shown in figure 1. This link launches the Internet

browser and displays the Tandberg Data Web site.

2 To return to the Management Console Web pages, press Back

in the browser frame.

Network Configuration 1

The following sections provide information on configuring and
setting up the RMC.

Note: A default user name (admin) and password (admin) is

provided with the installation of the RMC.

Caution: To protect the integrity of your network and RMC

access, a new administration account should be set
up when you begin using the RMC with your library.
After this is accomplished, delete the existing admin
account. Please refer to Adding User Accounts

on

page 10 and Deleting User Accounts

on page 12.

Chapter 1 RMC Server Management

Network Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 7

Viewing or Editing
Network
Configuration

1

To view or change the basic configuration of the RMC:

1 In the navigation frame, under RMC Server Management, press

Network Configuration. The management frame displays the
Network Configuration page as shown in figure 2.

Figure 2 Network
Configuration

2 Edit the configuration information as required. See table 2 for a

description of the fields.

3 Press Apply. The RMC will not use the new basic configuration

until it is rebooted. For more information, see Rebooting the

RMC and Library on page 15.

Note: If the Internet browser displays a dialog box

prompting you for your user name and password,
type the information in the dialog box, and press

OK.

Chapter 1 RMC Server Management
Date and Time Configuration

8 Tandberg Data M-Series Remote Management Card User’s Guide

Table 2 Network
Configuration Fields

Date and Time Configuration 1

The date and time can be set from the Management Console Web
pages.

Accessing Date
and Time
Configuration

1

To access the

Date and Time Configuration page:

Field Description

Use DHCP Select if your network utilizes DHCP for dynamic

IP addressing. In the event a DHCP server is
unavailable, the other fields will apply. The
default value is

Enabled.

Hostname View or set the hostname for the RMC, for

example, the DNS name. The default value is

PMC300-[MAC address]. When entering a

hostname, no spaces are allowed. Underscores are
acceptable.

Domain View or set the domain for the RMC, for example,

Tandberg.com is the domain for Tandberg Data.
The default value is the

[local domain].

IP Address View or set the IP address for the RMC. The

default IP address is

192.168.1.1.

Subnet Mask View or set the subnet mask for the RMC. The

default subnet mask is

255.255.255.0.

Default Gateway View or set the default gateway for the RMC. The

default value is

[default for your gateway or blank].

Change the value only as required by your
network.

Chapter 1 RMC Server Management

User Management

Tandberg Data M-Series Remote Management Card User’s Guide 9

1 In the navigation frame, press Date and Time Configuration. The

management frame displays the

Date and Time Configuration

page as shown in figure 3

.

Figure 3 Date and
Time Configuration

2 Use the pull-down boxes to change the date and time as

necessary and press

Apply.

User Management 1

User accounts are used to control access to the Management
Console. Only users with accounts are allowed access to the
Management Console Web pages.

Accessing User
Management

1

To access the

User Management page:

1 In the navigation frame, press User Management.

2 The management frame displays the User Management page as

shown in figure 4

.

Chapter 1 RMC Server Management
User Management

10 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 4 User
Management

Viewing User
Accounts

1

To view existing user accounts, access the

User Management page.

See Accessing User Management

for more information. The User

Name

section of the page lists the configured user accounts.

Adding User
Accounts

1

To add a user account:

1 Access the User Management page. For more information, see

Accessing User Management

.

2 Under Edit Users, press Edit. The management frame displays

the

Edit Users page as shown in figure 5.

Chapter 1 RMC Server Management

User Management

Tandberg Data M-Series Remote Management Card User’s Guide 11

Figure 5 Edit Users

3 Under Add User, add the new user account information:

• A unique user name in the

User Name field

• The desired password in the

Password field and again in

the

Repeat Password field

4 Select the appropriate Group from the pull-down menu. The

default groups are Administrator and Operator.

• Administrator allows access to all functions of the RMC

• Operator allows read-only access to the RMC

5 Press Add. A Results page indicates the account has been

added.

6 Press OK to return to the Edit Users page.

Note: Passwords are case sensitive.

Chapter 1 RMC Server Management
Utilities

12 Tandberg Data M-Series Remote Management Card User’s Guide

Deleting User
Accounts

1

To delete a user account:

1 Access the User Management page. For more information, see

Accessing User Management

on page 9.

2 Under Edit User, press Edit. The management frame displays

the

Edit Users page as shown in figure 5.

3 Under Delete User, select the user account from the list box.

4 Press Delete. A Results page indicates the account was deleted.

5 Press OK to return to the Edit Users page.

Utilities 1

The Utilities page allows you to perform maintenance functions on
the RMC, including uploading and activating software images.
The

Utilities page also allows you to reboot or shut down the RMC

Accessing
Utilities

1

To access the

Utilities page, in the navigation frame, under RMC

Server Management

, press Utilities. The management frame

displays the

Utilities page as shown in figure 6.

Note: The system does not allow you to delete the last

administrator existing account. If the account needs
to be deleted, create a new administrator account
with the correct information before deleting the
existing one.

Chapter 1 RMC Server Management

Utilities

Tandberg Data M-Series Remote Management Card User’s Guide 13

Figure 6 Utilities

Uploading New
Software Image

1

To upload a new software image:

1 Access the Utilities page. For more information, see Utilities.

2 Under Upload New Software Image, type the location and file

name of the new software image.

Note: Use the Browse button to browse the system and

locate the new software image. The file name for the
new software image should begin with PMC300 and
end with .image. An example of a valid image file
name would be

PMC300.[version].[build].image.

If the RMC does not recognize the new software
image file as a valid software image, the transfer
aborts.

Chapter 1 RMC Server Management
Utilities

14 Tandberg Data M-Series Remote Management Card User’s Guide

3 Press Upload to place the new software image in a temporary

area of the system. A

Results page indicates the software has

been uploaded.

4 Press OK to return to the Utilities page.

The RMC system will use the new software image after completing
the

Activate the New Software Image and rebooting the RMC. For

more information, see Rebooting the RMC and Library

.

Activating New
Software Image

1

To move the uploaded software image from the temporary area,
replace the current software image, and activate the new software
image:

1 Access the Utilities page. For more information, see Utilities.

2 Under Activate New Software Image, press Activate. A progress

bar indicates when the software has been activated.

3 Press OK to return to the Utilities page.

After completion of the

Activate New Software Image, the RMC

system uses the new software image the next time the RMC system
is rebooted. For more information, see Rebooting the RMC and

Library.

Note: If the library is rebooted before the uploaded

software image is activated, the image file is erased.
The upload process must be performed again.

Note: A progress bar appears on the screen when performing a

software upload indicating when the process is
complete.

Caution: The activation process takes several minutes. Do

not interrupt the process. Doing so may result in
library failure and damage to the RMC.

Chapter 1 RMC Server Management

Utilities

Tandberg Data M-Series Remote Management Card User’s Guide 15

Rebooting the
RMC and Library

1

To utilize updated configuration information, the RMC and library
must be rebooted. To reboot the RMC and library:

1 Access the Utilities page. For more information, see Utilities.

2 Under Shutdown Remote Management Card, select Reboot and

press

OK. The RMC system reboots itself, including restarting

and initializing the library. In a multiple frame environment,
all libraries will be restarted and initialized.

Shutting Down the
RMC

1

Shutting down a M1500/M2500 library while the RMC is in
operation may cause the RMC image and/or configuration file to
be corrupted. To prevent this from happening, follow this
procedure whenever you must shutdown a library with a RMC
installed.

Note: Rebooting the RMC and library may take up to 15

minutes during which time the library is unavailable.
Before rebooting the RMC and library, be certain
there are no active or pending jobs being processed
by the library. It should not be necessary to reboot the
RMC and library during normal operation.

Chapter 1 RMC Server Management
Utilities

16 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 7 Shutdown
Remote Management
Card

1 From the navigation menu, select RMC Server Management,

then select the

Utilities page.

2 On the Utilities page, select Shutdown Remote Management

Card

. Select Shutdown from the drop down menu as shown in

figure 7

, then click OK.

3 Follow the standard procedure to shut down the library. For

more information on shutting down the library, refer to the
appropriate library User’s Guide.

Note: Allow at least 3 to 4 minutes for the RMC shutdown

process to take place.

Tandberg Data M-Series Remote Management Card User’s Guide 17

Chapter 2

ALERT SNMP

Remote ALERT SNMP is managed through the following
Management Console Web pages, accessible using Internet browser
software installed on the host computer:

• SNMP Configuration

on page 18 allows you to set up
information about SNMP and select categories containing
predefined traps.

• Community Management

on page 20 allows you to set up the
communities that have access to the ALERT SNMP option, and
define their read-write privileges.

ALERT SNMP Configuration 2

Consult your system administrator before changing any information
on this page. To view or edit the SNMP configuration of the
M-Series Remote Management Card:

1 In the navigation frame, under ALERT SNMP, press SNMP

Configuration

. The management frame displays the SNMP

Configuration

page as shown in figure 8.

Chapter 2 ALERT SNMP
ALERT SNMP Configuration

18 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 8 SNMP
Configuration

2 Edit the configuration information as required. See table 3 for a

description of the fields. Enable the trap types to be reported:

• Informational Traps

• Warning Traps

• Failure Traps

• Available Traps

• Unavailable Traps

The

Details buttons provide a listing of the supported traps for

the

Informational, Warning, and Failure trap types.

3 Press Apply. A Results page indicates the configuration has been

changed.

4 Press OK to return to the SNMP Configuration page.

Chapter 2 ALERT SNMP

ALERT SNMP Community Management

Tandberg Data M-Series Remote Management Card User’s Guide 19

Table 3 SNMP
Configuration Fields

ALERT SNMP Community Management 2

Communities are used to control access to the ALERT SNMP
operations. The SNMP software must provide valid community
names:

Field Description

Library Name

View or set the library name for the RMC, for
example,

MIS library. If no library name is defined,

the default library name is the

Hostname of the RMC.

Location

Location of the library and RMC, for example, San

Diego office, 101 Main St., Building 15, Room
127

.

Informational
Traps

If selected, Informational level traps are enabled. The

Details button displays a listing of the supported

Informational traps.

Warning Traps

If selected, Warning level traps are enabled. The Details
button displays a listing of the supported Warning
traps.

Failure Traps

If selected, Failure level traps are enabled. The Details
button displays a listing of the supported Failure
traps.

Available
Traps

If selected, a trap is generated every time the library
transitions from an unavailable to an available state.

Unavailable
Traps

If selected, a trap is generated every time the library
transitions from an available to an unavailable state.

Trap
Destination

View or set the IP addresses that are to receive the
traps generated by the

RMC (for example,

123.456.7.89). Up to five trap destination addresses

may be set. If less than five trap destinations are used,
leave unused

Trap Destination fields blank.

Chapter 2 ALERT SNMP
ALERT SNMP Community Management

20 Tandberg Data M-Series Remote Management Card User’s Guide

• For SNMP get operations

• With read-write privileges for SNMP set operations

The following information is for setting up a community for SNMP
trap operations:

• Community Name = createname

• IP Address = xxx.xx.x.x

• Subnet Mask = 255.255.255.0

• Access = read-only

Accessing
Community
Management

2

To access the

Community Management page, in the navigation frame

under

ALERT SNMP, press Community Management. The

management frame displays the

Community Management page as

shown in figure 9

.

Figure 9 Community
Management

Note: An IP address or subnet mask set to 0.0.0.0, or left

blank, indicates that IP-address-based access control is
disabled.

Chapter 2 ALERT SNMP

ALERT SNMP Community Management

Tandberg Data M-Series Remote Management Card User’s Guide 21

Viewing
Communities

2

To view existing communities, access the

Community Management

page. For more information, see Accessing Community

Management. The Community Name section of the page lists the

currently configured communities and their properties, including:

• Community name

• IP address

•Subnet mask

• Access

Adding
Communities

2

To add a community:

1 Access the Community Management page. For more information,

see Accessing Community Management

.

2 Under Edit Community, press Edit. The management frame

displays the

Edit Community page as shown in figure 10.

Figure 10 Edit
Community

Chapter 2 ALERT SNMP
ALERT SNMP Community Management

22 Tandberg Data M-Series Remote Management Card User’s Guide

3 Under Add Community, enter the new community information:

• A unique name in the

Community Name field

• IP address in the

IP Address field

• Subnet mask in the

Subnet Mask field

• Access rights for the new community:

•

Read-only allows SNMP get operations

•

Read-write allows both SNMP get and put operations

4 Press Add. A Results page indicates the community has been

added.

5 Press OK to return to the Edit Community page.

Deleting
Communities

2

To delete communities:

1 Access the Community Management page. For more

information, see Accessing Community Management

.

2 Under Edit Communities, press Edit. The management frame

displays the

Edit Community page as shown in figure 10.

3 Under Delete Community, select the community names you

wish to delete from the list box.

4 Press Delete. A Results page indicates the community has been

deleted.

5 Press OK to return to the Edit Community page.

Tandberg Data M-Series Remote Management Card User’s Guide 23

Chapter 3

ALERT E-mail

Remote ALERT E-mail is managed through the following Web
pages, accessible using Internet browser software installed on the
host computer:

• Contact Configuration

on page 23 allows you to set up
information about the company that owns the library and the
primary and secondary contacts.

• Message Configuration

on page 26 allows you set up the mailing
lists for e-mail notification of various errors, failures, and
activities.

• E-mail Configuration

on page 29 allows you to set up e-mail

service information.

Contact Configuration 3

To view or edit the contact configuration of ALERT E-mail:

Chapter 3 ALERT E-mail
Contact Configuration

24 Tandberg Data M-Series Remote Management Card User’s Guide

1 In the navigation frame, under ALERT E-mail, press Contact

Configuration

. The management frame displays the Contact

Configuration

page as shown in figure 11.

Figure 11 Contact
Configuration

Note: Secondary Contact information is below the primary

contact information. Scroll down to enter the
appropriate information in these fields.

Chapter 3 ALERT E-mail

Contact Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 25

2 If desired, insert or change the configuration information for the

company, or the primary or secondary library administrators.
See table 4

for a description of the fields.

Table 4 Contact
Configuration Fields

Note: No spaces or quotation marks (“) are allowed when

entering telephone numbers or e-mail addresses. If
spaces are entered, a message indicating

Illegal Phone

Number

appears. Alphabetical characters, parentheses,
and dashes are acceptable. An example of a correct
telephone entry is

[phone].

Field Description

Company Information

Company Name

Name of the company for the installed library

Street

Street address at which the library is installed

City

City for the above street address

State

State or territory for the above street address

Postal Code

Postal code or zip code for the above street

Country

Country for the above street address

Library Location

Location of the installed library within the
facility

Support Contract

Support contract number for the library

Library Administrator Information (Both Primary and Secondary)

Administrator

Person responsible for library administration

E-mail Address The e-mail address for the library administrator

Phone

The daytime telephone number for the library
administrators including area code

Fax

The business fax telephone number for the
library administrator including area code

Chapter 3 ALERT E-mail
Message Configuration

26 Tandberg Data M-Series Remote Management Card User’s Guide

3 Press Apply. A Results page indicates the contact information

has been saved.

4 Press OK to return to the Contact Configuration page.

Message Configuration 3

The

Message Configuration page allows you to:

• Control who within the company is notified of various types of
library errors, failures, and activity

• Select when to notify Tandberg Data Customer Support

Pager

The pager telephone number for the library
administrator including area code

Street

Business address for the library administrator

City

City for the administrator

State

State (or territory) for the administrator

Postal Code

Zip code (or postal code) for the administrator

Country

Country for the administrator

Field Description

Chapter 3 ALERT E-mail

Message Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 27

Figure 12 Message
Configuration

See table 5 for a description of the message types.

Table 5 Message
Configuration Fields

Field Description

Hardware Failure

Errors or failures requiring onsite assistance or
follow-up, such as:

• Tape drive failure detection

• Library control card failure

Configuration Changes

Changes to the library or the RMC, such as:

• Addition of new tape drive

• Changing the SCSI ID of a tape drive

Operator Access

Operator access of the library, such as:

• Accessing the magazine

• Opening a library door

Chapter 3 ALERT E-mail
Message Configuration

28 Tandberg Data M-Series Remote Management Card User’s Guide

Accessing
Message
Configuration

3

To access the

Message Configuration page, in the navigation frame

under

ALERT E-mail, press Message Configuration. The

management frame displays the

Message Configuration page as

shown in figure 12

.

Viewing E-mail
Recipients

3

To view e-mail recipients for a specific message type:

1 Access the Message Configuration page. For more information,

see Accessing Message Configuration

.

2 Press the down-arrow if SelectRecipient is visible in the Delete

Recipient

field for the desired message type. A list of existing

e-mail recipients for that message type is displayed.

Soft Errors Errors or failures not requiring onsite

assistance, but may lead to future problems,
such as:

• High temperature warnings

• Excessive positioning retries

Administrative Regularly scheduled status reports, such as:

• General status reports

• Testmessage

Note:

If SelectRecipient is not visible in the Delete Recipient
field, there are no e-mail recipients configured for that
message type.

Field Description

Chapter 3 ALERT E-mail

E-mail Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 29

Adding E-mail
Recipients

3

To add e-mail recipients:

1 Access the Message Configuration page. For more information,

see Accessing Message Configuration

.

2 In the Add Recipient column of the page, enter the e-mail

address next to the message type. To add more than one e-mail
recipient at a time, separate each e-mail address with a comma.

3 Press Apply. A Results page indicates the e-mail recipient has

been added.

4 Press OK to return to the Message Configuration page.

Deleting E-mail
Recipients

3

To delete e-mail recipients:

1 Access the Message Configuration page. For more information,

see Accessing Message Configuration

.

2 Press the down arrow next to the Delete Recipient section of the

desired message type.

3 Press to highlight the e-mail address you wish to delete.

4 Press Apply. A Results page indicates the e-mail recipient has

been deleted.

5 Press OK to return to the Message Configuration page.

E-mail Configuration 3

The

E-mail Configuration page allows you to define the e-mail server

information for the ALERT E-mail feature, and to send test
messages. This information must be entered by the customer before
any ALERT E-mail options will work.

Note: Only one e-mail recipient may be deleted at a time.

Chapter 3 ALERT E-mail
E-mail Configuration

30 Tandberg Data M-Series Remote Management Card User’s Guide

Viewing or
Changing E-mail
Configuration

3

To view or edit the e-mail configuration of the Remote ALERT
E-mail feature:

1 In the navigation frame, under ALERT E-mail, press E-mail

Configuration

. The management frame displays the E-mail

Configuration

page as shown in figure 13.

Figure 13 E-mail
Configuration

2 Edit the configuration information for the e-mail servers as

required. See table 6

for a description of the fields.

Note: If DHCP is enabled, the DHCP DNS address, if any,

will take precedence.

Chapter 3 ALERT E-mail

E-mail Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 31

Table 6 E-mail
Configuration Fields

3 Press Apply. A Results page indicates the mailer configuration

has been saved.

4 Press OK to return to the Message Configuration page.

Test E-mail 3

The Test E-mail option is intended as a verification that the mail
configuration has been successfully completed. To verify the
information, press

Send to send a test message.

Field Description

From E-mail Account

Remote_Management_Console is the
default account. The name entered here
must be a valid address on the e-mail
server specified in the Outgoing E-mail
Server field.

Do not add the domain name

(@xxx) in this field

. Not all e-mail server
types require an account to be created. If
you have problems, see your network
administrator.

Outgoing E-mail Server

Name of the server designated for
outgoing e

-mail, such as mail2.com

DNS Address

Domain name server address, for
example,

123.123.22.12. This is the IP

address of your server providing DNS
name resolution services.

Note:

This test only sends to e-mail addresses in the
Administrative E-mail list on the Message Configuration
page.

Chapter 3 ALERT E-mail
E-mail Configuration

32 Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide 33

Chapter 4

ALERT Library
Management

RMC options utilize the Management Console to manage the library
remotely, check status and functions, perform system and
subsystem tests, and view the results.

The ALERT Library Management option is managed through the
following Management Console Web pages:

• Library Status

on page 34 allows you to view the general status
of the library. It also allows you to move cartridges to various
locations in the library, or in the case of multiple frames, within
various libraries.

• Library Configuration

on page 40 allows you to view and set the

SCSI ID configuration of the library and drives.

• Library Statistics

on page 42 allows you to view specific
information about the library and the number of times specific
functions have been performed.

• Service Operations

on page 44 allows you to perform various

service and status tests on the library and view the results.

• Monitoring Configuration

on page 47 allows you to set the

monitoring and status report interval.

• Event History

on page 49 allows you to view recent SNMP

events for the library.

Chapter 4 ALERT Library Management
Library Status

34 Tandberg Data M-Series Remote Management Card User’s Guide

Library Status 4

The

Library Status page allows you to view the general status of the

library and to move cartridges within the library.

Accessing Library
Status

4

To view the current library status, from the navigation frame of the
Management Console Home page, press Library Status, or press the
status icon.

The management frame displays the read-only

Library Status page,

including the current status of the library, and where applicable,
individual frames and levels. See table 7

for a description of the

fields.

On an M2500 Library Status page, placing the cursor over a section
of the library picture indicates the frame number and the level
within the frame.

Table 7 Library Status
Fields

Note: This page remains blank while the RMC queries the

library for status. The page will periodically go blank
while the information refreshes.

Field Description

Frame

Individual links to the frames in a multiframe library

Level

Defines a section of a frame in an M2500 library.

Drive

Each drive may be accessed for more detailed
information. See Viewing Drive Element Information
on page 38. Press on the corresponding drive number
to access the element information.

Elevator

Only available in multi-frame libraries. Displays the
status of the elevator. There is only one elevator per
multi-frame library.

Chapter 4 ALERT Library Management

Library Status

Tandberg Data M-Series Remote Management Card User’s Guide 35

Fixed Slot

Cartridge status in the fixed slot

Hand

Cartridge status in the hand

Bin

Cartridge status of the bins. Bins appearing with a
shaded area are designated as import/export bins
from the front panel of the library.

Field Description

Chapter 4 ALERT Library Management
Library Status

36 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 14 Library
Status

Cartridge
Movement

4

The

Cartridge Movement section of the Library Status page allows

you to move tape cartridges individually to various locations within
the library, or in the case of multiple frames, within various libraries.

Chapter 4 ALERT Library Management

Library Status

Tandberg Data M-Series Remote Management Card User’s Guide 37

Cartridge
Movement

4

Cartridges can be moved individually within the same library, or in
a multiframe environment, from one frame to another. Refer to

Library Status

for a physical view of the library frames to determine
the identification of the appropriate bins for the cartridge
movement.

To move an individual tape cartridge from one position in the
library to another position:

1 Enter the current location type of the tape cartridge.

•

Drive (tape drive)

•Bin

•Port

• Fixed Slot

•Hand

• Elevator

2

Enter the current position of the tape cartridge.

3 Enter the desired location type of the tape cartridge.

•

Drive (tape drive)

•Bin

•Port

• Fixed Slot

4

Enter the desired position of the tape cartridge. Use the position
as displayed in the fields below the Cartridge Movement
section.

5 Press Apply. A Results page displays indicating the movement is

complete.

6 Press OK to return to the Library Status page.

Chapter 4 ALERT Library Management
Library Status

38 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 15 Library
Status (continued)

Viewing Drive
Element
Information

4

To view the element status for a particular tape drive, from the

Library Status page, scroll down to the appropriate frame and level,

then select the desired tape drive in the

Drive section of the graphic.

The management frame displays the read-only

Element Information

page, as shown in figure 16

, with information on a specific drive. See

table 8

for a description of the fields.

Drive

element

status

Chapter 4 ALERT Library Management

Library Status

Tandberg Data M-Series Remote Management Card User’s Guide 39

Figure 16 Element
Information

Table 8 Element
Information Fields

Field Description

Address

Displays the hexadecimal address of the element.

Barcode

If a cartridge is present in the element and has a
barcode, the barcode label of the cartridge displays. If
a cartridge is present in the element and does not
have a barcode, the message

(Barcode?) appears. If no

cartridge is present in the element, the field is blank.

Type

Displays the element being viewed.

Serial Number

Displays the serial number for the selected tape drive.

Model

Displays the tape drive type, such as DLT8000.

Revision

Displays the firmware revision number of the
selected tape drive.

Chapter 4 ALERT Library Management
Library Configuration

40 Tandberg Data M-Series Remote Management Card User’s Guide

Library Configuration 4

The Library Configuration page allows you to view or configure the
SCSI ID Configuration of the library and drives.

Cleaning
Needed

Displays Yes if the tape drive is in need of cleaning.
This informational message permits you to schedule
the drive cleaning. If the condition is allowed to
persist, the drive eventually moves to the

Cleaning

Required

state and the drive will not function until

cleaning is performed.

Cleaning Tape
Expired

Displays Yes if the cleaning cartridge in the drive has
expired.

Cleaning
Required

Displays Yes if cleaning is required. The tape drive
will not function until cleaning is performed.

Hardware Error

Displays Yes if a hardware error is detected. Default
display is

No.

Load Complete

If the tape load is complete, displays Yes. Default
display is

No.

OK to Operate
Handle

Displays status and whether the hand is available for
operation.

Compression
Enabled

Displays Yes or No depending on setting.

Cartridge
Unloaded

Displays Yes if the cartridge is unloaded but not
ejected.

Cartridge
Ejected

Displays Yes if the cartridge is ejected.

Field Description

Chapter 4 ALERT Library Management

Library Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 41

Figure 17 Library
Configuration (SCSI
ID Configuration)

SCSI ID
Configuration

4

The display indicates the library and all drives within the library.

Field Description

Device

This field lists the SCSI devices within the library. This
list includes the library robotic controller and the
drives installed in the library. The library robotic
controller is indicated by the device name

Library.

Drives may appear with

(Unfitted) after their number

indicating the drive is not present. SCSI IDs may be
set without the drive present.

Location

This field indicates the frame location of the device. In
a multiframe environment, the individual frame
number is indicated.

Chapter 4 ALERT Library Management
Library Statistics

42 Tandberg Data M-Series Remote Management Card User’s Guide

Library Statistics 4

The read-only Library Statistics page allows you to view specific
information about the library and the number of times specific
functions have been performed.

Accessing Library
Statistics

4

To view library statistics:

1 In the navigation frame of the RMC Home page, press Library

Statistics

. The management frame displays the Library Statistics

page as shown in figure 18

.

SCSI ID

This field indicates the current SCSI ID of the device.

New SCSI ID

Using the pull-down menu, the SCSI ID can be
modified for either the library or the drives. Each
device must have a separate and unique SCSI ID. Each
drive also displays its current SCSI ID and, using the
pull-down menu, allows you to assign a new SCSI ID.

Note:

SCSI ID changes do not take effect until you press Apply.

Field Description

Chapter 4 ALERT Library Management

Library Statistics

Tandberg Data M-Series Remote Management Card User’s Guide 43

Figure 18 Library
Statistics

The Library Statistics page includes statistical information on each
library frame and its operations. The information is repeated for
each left magazine, each right magazine, drives, fixed slot, and
elevator (shuttle) portions of each library. The following statistics
are listed for each frame and level as displayed in figure 19

:

• Power On Hours (does not reset upon initialization)

• Good Fetches

• Fetch Retry 1

• Fetch Retry 2

• Fetch Retry 3

• Good Stows

• Stow Retry 1

• Stow Retry 2

• Stow Retry 3

•Scan Retries

•Scan Count

Chapter 4 ALERT Library Management
Service Operations

44 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 19 Library
Statistics (continued)

Service Operations 4

The

Service Operations page allows you to perform tests and view

the results.

Chapter 4 ALERT Library Management

Service Operations

Tandberg Data M-Series Remote Management Card User’s Guide 45

Accessing Service
Operations

4

To view the

Service Operations page:

1 In the navigation frame, under Library Management, press

Service Operations. The management frame displays the
Service Operations page as shown in figure 20.

Figure 20 Service
Operations

Selftests 4

To perform a self-test on the library:

1 In the Selftest section of the page, select an area of the library:

• Check X-Axis Friction

• Check Y-Axis Friction

• Check Z-Axis Friction

• Check Picker-Axis Friction

• Check Theta-Axis Friction

• Check Elevator-Axis Friction

• Check X-Axis Sensor

Chapter 4 ALERT Library Management
Service Operations

46 Tandberg Data M-Series Remote Management Card User’s Guide

• Check Y-Axis Sensor

• Check Picker-Axis Sensor

• Check Theta-Axis Sensor 1

• Check Theta-Axis Sensor 2

• Check Elevator-Axis Sensor

2

Press Apply. A Results page indicates the self-test is complete.

3 Press OK to return to the Service Operations page.

Initializing
Statistics

4

To initialize the statistics functions of the library:

1 In the Selftest section of the page, select Statistics.

2 Press Apply. A Results page indicates the initialization, or reset,

is complete.

3 Press OK to return to the Service Operations page.

Library Firmware
Upload

4

To upload the library firmware:

1 Press Browse to select the appropriate image file on the host

computer.

2 Press Upload to begin the library firmware upload.

Caution: Initializing Statistics resets all values in the

statistics listing with the exception of the

Power On

Hours

.

Caution: Before you perform the upload, make sure there

are no processes or applications accessing the
library. If there are, shut down the process or
application, or pause the operation, until the
upload completes.

Make sure the image file is valid otherwise you
may render the library unusable after the upload.

Chapter 4 ALERT Library Management

Monitoring Configuration

Tandberg Data M-Series Remote Management Card User’s Guide 47

Monitoring Configuration 4

The

Monitoring Configuration page allows you to set the monitoring

and report interval.

Accessing
Monitoring
Configuration

4

To view the Monitoring Configuration page:

1 In the navigation frame, under Library Management, press

Monitoring Configuration. The management frame displays the
Monitoring Configuration page as shown in figure 21.

Note: The entire Upload process may take up to 45 minutes

depending on the network connection speed and the
image file size.

Do not interrupt the process. Wait for

the upload to finish. At the end of the upload, the
library automatically resets itself.

During the firmware upload process, a progress
window is displayed indicating the current operation
being performed to complete the firmware upload
process.

In a multiframe environment, the master frame is
updated first, the succeeding frames are updated.

Chapter 4 ALERT Library Management
Monitoring Configuration

48 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 21 Monitoring
Configuration

Monitoring Interval4

To set the monitoring interval time in minutes:

1 In the Monitoring Interval section of the page, type the desired

number of minutes between monitors. The monitoring
determines the polling frequency for library configuration
changes. The interval entered must be between 0 and 60
minutes.

2 Press Apply. A Results page indicates the monitoring interval

information has been saved.

3 Press OK to return to the Monitoring Configuration page.

Note: The default monitoring value is 5 minutes. If the

monitoring interval is changed to 0 (zero), no library
configuration changes are reported, and no
configuration change e-mails are sent.

Chapter 4 ALERT Library Management

Event History

Tandberg Data M-Series Remote Management Card User’s Guide 49

Weekly Status
Report

4

To specify when to generate a weekly status report of the library:

1 In the Weekly Status Report section of the page, select the

desired day, hour, minute. and AM or PM.

2 If the status report is to be automatically sent, press the Send

Report?

box to activate the mailing option.

3 Press Apply. A Results page indicates the weekly status report

information has been saved.

4 Press OK to return to the Monitoring Configuration page.

Event History 4

A record of events occurring on the library are recorded by use of
SNMP traps and normal operational events. This list is available
through the

Event History page.

Chapter 4 ALERT Library Management
Event History

50 Tandberg Data M-Series Remote Management Card User’s Guide

Figure 22 Event
History

The Event History page includes information on events, errors, or
changes in the library and its operations by:

•

Title –the specific trap code

•

Description– a brief description of the code including the Fault

System Code identifier

•

Originator–the equipment returning the information, such as the

frame number

•

Time Stamp– a date and time indication of when the error or

event occurred

This information can be used as a log of the general service and
usage of the library.

Tandberg Data M-Series Remote Management Card User’s Guide 51

Chapter 5

Getting Help

This chapter provides an overview of the Help section of the
Management Console Web pages accessible using Internet browser
software installed on the host computer.

Basic Help Functions

The Management Console Web pages provide extensive online help
files defining actions and terms for all functions, features, and fields.

Accessing Online
Help

To access the Help page, press:

•the

Help link at the bottom of the navigation frame to open a

new window and display the first page of the online help files,
or

•the

Help button at the bottom of the current Web page to open a

new window and display online help for that Web page.

Chapter 5 Getting Help

52 Tandberg Data M-Series Remote Management Card User’s Guide

The Internet browser opens a new window and displays the Help
page as shown in figure 23

.

Figure 23 Help

Tandberg Data M-Series Remote Management Card User’s Guide 53

Appendix A

Event Details Listing

Remote ALERT SNMP is managed through the SNMP traps. For
information on setting up ALERT SNMP, refer to ALERT SNMP

Configuration on page 17. ALERT SNMP is accessible using Internet

browser software installed on the host computer. This configuration
allows you to set up information about SNMP and select categories
containing predefined traps. The predefined traps are listed in this
appendix by their reporting level.

Enable the trap types to be reported:

Informational, Warning, Failure,

Available, or Unavailable. The Details button on the ALERT SNMP

Configuration page also provides the supported traps for the

Informational, Warning, and Failure trap types.

Table 9 Information
Events Detail

FSC Code

E-mail Message Error
Type Description

2403 No mail generatedSource is empty

2404 No mail generated Destination is full

2405 No mail generated Element address supplied is invalid

2408 No mail generated Destination slot not present. Magazine or drive removed.

54 Tandberg Data M-Series Remote Management Card User’s Guide

2413 No mail generated Source slot not present. Magazine or drive removed.

2415 No mail generated Move medium attempted to drive that is being autocleaned

2418 Soft Error Requested action cannot be performed because robot is busy or in

use

2629 Hardware Failure A hand jam has been recovered

2A00 Soft Error Shuttle queue is full

4000 Soft Error SCSI command received for invalid LUN

4001 Soft Error An ASC/ASCQ was used without updating error log logging

4002 Soft Error Illegal SCSI command received

4003 Soft Error Command received, but library is busy

4004 Soft Error Deferred error is pending

4005 Soft Error Unit attention–due to reset

4006 Soft Error Unit attention–due to mode parameters changed

4007 Soft Error Unit attention–due to medium changed

4008 Soft Error SCSI command had invalid field in CDB

4009 Soft Error SCSI command had parameter list length error

400A Soft Error SCSI command had invalid field in parameter list

400B Soft Error SCSI command had invalid parameter value

400C Soft Error SCSI command failed due to servo problem

400D Soft Error No sense available

400E Soft Error Cleaner cartridge fitted

400F No mail generated Move medium destination full

4010 No mail generated Move medium source empty

4011 Soft Error Parameters not saved. Undefined.

4012 Soft Error Illegal element number

4013 Soft Error Cannot complete command while cartridge is in hand

4014 Soft Error Power-on configuration not yet finished

4015 Soft Error Library will be ready soon, check back later

4016 Soft Error Not ready–unknown reason

4017 Operator Access Door is open

4018 Operator Access Import/export is open

4019 Configuration Change Operator panel is in menu mode

401A Operator Access Import/export has been accessed

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 55

401B Operator Access Command failed due to reservation conflict

401C Operator Access SCSI bus reset received

401D Operator Access SCSI bus device reset message received

401E Operator Access SCSI abort message received

401F Operator Access SCSI parity error received

4020 Operator Access SCSI initiator detected error received

4100 Configuration Change Time was set via serial port

4101 Configuration Change Time set via synchronization command

4102 Configuration Change Synchronize clock command issued

4103 No mail generated Library is rebooting

4104 Configuration Change Library entering boot mode

4105 No mail generated Library has just started

4106 Soft Error Timeout waiting for remote ACK

4107 Soft Error Timeout waiting for remote response

4108 Soft Error Remote machine sent timeout message

4400 Operator Access Robot paused for operator safety (robotics accessible by operator)

4401 Operator Access Door 1 open (left door)

4402 Operator Access Door 2 open (right door)

4403 Operator Access Door 3 open

4404 Operator Access Door 4 open

4405 Operator Access Door 1 closed (left door)

4406 Operator Access Door 2 closed (right door)

4407 Operator Access Door 3 closed

4408 Operator Access Door 4 closed

4409 No mail generated Magazine 1 has been removed (left magazine)

440A No mail generated Magazine 2 has been removed (right magazine)

440B No mail generated Magazine 3 has been removed (left magazine)

440C No mail generated Magazine 4 has been removed (right magazine)

440D No mail generated Magazine 5 has been removed (left magazine)

440E No mail generated Magazine 6 has been removed (right magazine)

440F No mail generated Magazine 7 has been removed (left magazine)

4410 No mail generated Magazine 8 has been removed (right magazine)

4411 No mail generated Magazine 9 has been removed (left magazine)

FSC Code

E-mail Message Error
Type Description

56 Tandberg Data M-Series Remote Management Card User’s Guide

4412 No mail generated Magazine 10 has been removed (right magazine)

4413 No mail generated Magazine 1 has been inserted (left magazine)

4414 No mail generated Magazine 2 has been inserted (right magazine)

4415 No mail generated Magazine 3 has been inserted (left magazine)

4416 No mail generated Magazine 4 has been inserted (right magazine)

4417 No mail generated Magazine 5 has been inserted (left magazine)

4418 No mail generated Magazine 6 has been inserted (right magazine)

4419 No mail generated Magazine 7 has been inserted (left magazine)

441A No mail generated Magazine 8 has been inserted (right magazine)

441B No mail generated Magazine 9 has been inserted (left magazine)

441C No mail generated Magazine 10 has been inserted (right magazine)

441D No mail generated Magazine 1 absent at power-up (left magazine)

441E No mail generated Magazine 2 absent at power-up (right magazine)

441F No mail generated Magazine 3 absent at power-up (left magazine)

4420 No mail generated Magazine 4 absent at power-up (right magazine)

4421 No mail generated Magazine 5 absent at power-up (left magazine)

4422 No mail generated Magazine 6 absent at power-up (right magazine)

4423 No mail generated Magazine 7 absent at power-up (left magazine)

4424 No mail generated Magazine 8 absent at power-up (right magazine)

4425 No mail generated Magazine 9 absent at power-up (left magazine)

4426 No mail generated Magazine 10 absent at power-up (right magazine)

4427 No mail generated Library ready

4428 No mail generated Library not ready

4429 No mail generated Drive 1 in this frame removed

442A No mail generated Drive 2 in this frame removed

442B No mail generated Drive 3 in this frame removed

442C No mail generated Drive 4 in this frame removed

442D No mail generated Drive 5 in this frame removed

442E No mail generated Drive 6 in this frame removed

4434 No mail generated Drive 1 in this frame inserted

4435 No mail generated Drive 2 in this frame inserted

4436 No mail generated Drive 3 in this frame inserted

4437 No mail generated Drive 4 in this frame inserted

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 57

4438 No mail generated Drive 5 in this frame inserted

4439 No mail generated Drive 6 in this frame inserted

443E No mail generated Drive 1 in this frame absent at power-on

443F No mail generated Drive 2 in this frame absent at power-on

4440 No mail generated Drive 3 in this frame absent at power-on

4441 No mail generated Drive 4 in this frame absent at power-on

4442 No mail generated Drive 5 in this frame absent at power-on

4443 No mail generated Drive 6 in this frame absent at power-on

4448 No mail generated Drive 1 in this frame has powered-up

4449 No mail generated Drive 2 in this frame has powered-up

444A No mail generated Drive 3 in this frame has powered-up

444B No mail generated Drive 4 in this frame has powered-up

444C No mail generated Drive 5 in this frame has powered-up

444D No mail generated Drive 6 in this frame has powered-up

4452 No mail generated Drive 1 in this frame has powered-down

4453 No mail generated Drive 2 in this frame has powered-down

4454 No mail generated Drive 3 in this frame has powered-down

4455 No mail generated Drive 4 in this frame has powered-down

4456 No mail generated Drive 5 in this frame has powered-down

4457 No mail generated Drive 6 in this frame has powered-down

445C Soft Error Drive 1 in this frame requesting autoclean

445D Soft Error Drive 2 in this frame requesting autoclean

445E Soft Error Drive 3 in this frame requesting autoclean

445F Soft Error Drive 4 in this frame requesting autoclean

4460 Soft Error Drive 5 in this frame requesting autoclean

4461 Soft Error Drive 6 in this frame requesting autoclean

4466 Soft Error Cleaning cycle started on Drive 1 in this frame

4467 Soft Error Cleaning cycle started on Drive 2 in this frame

4468 Soft Error Cleaning cycle started on Drive 3 in this frame

4469 Soft Error Cleaning cycle started on Drive 4 in this frame

446A Soft Error Cleaning cycle started on Drive 5 in this frame

446B Soft Error Cleaning cycle started on Drive 6 in this frame

4470 Soft Error Cleaning tape expired

FSC Code

E-mail Message Error
Type Description

58 Tandberg Data M-Series Remote Management Card User’s Guide

4471 Soft Error Drive clean attempted with a noncleaning tape

4472 Soft Error Drive 1 in this frame has been cleaned successfully

4473 Soft Error Drive 2 in this frame has been cleaned successfully

4474 Soft Error Drive 3 in this frame has been cleaned successfully

4475 Soft Error Drive 4 in this frame has been cleaned successfully

4476 Soft Error Drive 5 in this frame has been cleaned successfully

4477 Soft Error Drive 6 in this frame has been cleaned successfully

447C Soft Error Drive 1 in this frame is still requesting cleaning after being cleaned

447D Soft Error Drive 2 in this frame is still requesting cleaning after being cleaned

447E Soft Error Drive 3 in this frame is still requesting cleaning after being cleaned

447F Soft Error Drive 4 in this frame is still requesting cleaning after being cleaned

4480 Soft Error Drive 5 in this frame is still requesting cleaning after being cleaned

4481 Soft Error Drive 6 in this frame is still requesting cleaning after being cleaned

4486 No mail generated Module at level 1 in stack has been powered-down/disconnected

4487 No mail generated Module at level 2 in stack has been powered-down/disconnected

4488 No mail generated Module at level 3 in stack has been powered-down/disconnected

4489 No mail generated Module at level 4 in stack has been powered-down/disconnected

448A No mail generated Module at level 5 in stack has been powered-down/disconnected

448B No mail generated Module at level 6 in stack has been powered-down/disconnected

448C No mail generated Module at level 7 in stack has been powered-down/disconnected

448D No mail generated Module at level 8 in stack has been powered-down/disconnected

448E No mail generated Module at level 9 in stack has been powered-down/disconnected

448F No mail generated Module at level 10 in stack has been powered-down/disconnected

4490 No mail generated Module at level 11 in stack has been powered-down/disconnected

4491 No mail generated Module at level 12 in stack has been powered-down/disconnected

4492 No mail generated New module has joined stack

4493 No mail generated Level 1 fitted in stack

4494 No mail generated Level 2 fitted in stack

4495 No mail generated Level 3 fitted in stack

4496 No mail generated Level 4 fitted in stack

4497 No mail generated Level 5 fitted in stack

4498 No mail generated Level 6 fitted in stack

4499 No mail generated Level 7 fitted in stack

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 59

449A No mail generated Level 8 fitted in stack

449B No mail generated Level 9 fitted in stack

449C No mail generated Level 10 fitted in stack

449D No mail generated Level 11 fitted in stack

449E No mail generated Level 12 fitted in stack

449F No mail generated Level 1 not fitted in stack

44A0 No mail generated Level 2 not fitted in stack

44A1 No mail generated Level 3 not fitted in stack

44A2 No mail generated Level 4 not fitted in stack

44A3 No mail generated Level 5 not fitted in stack

44A4 No mail generated Level 6 not fitted in stack

44A5 No mail generated Level 7 not fitted in stack

44A6 No mail generated Level 8 not fitted in stack

44A7 No mail generated Level 9 not fitted in stack

44A8 No mail generated Level 10 not fitted in stack

44A9 No mail generated Level 11 not fitted in stack

44AA No mail generated Level 12 not fitted in stack

4600 No mail generated The library’s power-on initialization sequence has completed

4680 Soft Error Drive 1 in this frame has rejected the cartridge. A reload is

underway.

4681 Soft Error Drive 2 in this frame has rejected the cartridge. A reload is

underway.

4682 Soft Error Drive 3 in this frame has rejected the cartridge. A reload is

underway.

4683 Soft Error Drive 4 in this frame has rejected the cartridge. A reload is

underway.

4684 Soft Error Drive 5 in this frame has rejected the cartridge. A reload is

underway.

4685 Soft Error Drive 6 in this frame has rejected the cartridge. A reload is

underway.

4900 Configuration Change This unit has become the stack-master (elevator controller)

4901 Configuration Change This unit has changed from stack-master to slave module

4902 Soft Error The stack-master is no longer polling this unit

FSC Code

E-mail Message Error
Type Description

60 Tandberg Data M-Series Remote Management Card User’s Guide

Table 10 Warning
Events Detail

Tape Alert
Flag

E-mail Message Error
Type Description

10 Soft Error Manual or software unload attempted while prevent media

removal on

11 Soft Error Cleaning tape encountered during backup or restore

12 Soft Error Attempted load of unsupported tape format

17 Soft Error Media loaded that is read-only format

19 Soft Error The tape cartridge is nearing the end of its calculated life

FSC Code

E-mail Message Error
Type Description

000A Hardware Failure Hand CV check found hand disconnected

000B Hardware Failure Servo CV check found servo board disconnected

000C Hardware Failure X axis CV check found X axis disconnected

000D Hardware Failure Y axis CV check found Y axis disconnected

000E Hardware Failure Z axis CV check found Z axis disconnected

000F Hardware Failure FP CV check found front panel disconnected

0020 Soft Error OS timer interrupt has not occurred, but should have

200A Hardware Failure Drive caddy not present (drive 1 in this frame)

200B Hardware Failure Drive caddy not present (drive 2 in this frame)

200C Hardware Failure Drive caddy not present (drive 3 in this frame)

200D Hardware Failure Drive caddy not present (drive 4 in this frame)

200E Hardware Failure Drive caddy not present (drive 5 in this frame)

200F Hardware Failure Drive caddy not present (drive 6 in this frame)

2022 Hardware Failure The requested function is not implemented in the drive type

202C Hardware Failure Response packet received from drive 1 in this frame indicates

command failed

202D Hardware Failure Response packet received from drive 2 in this frame indicates

command failed

202E Hardware Failure Response packet received from drive 3 in this frame indicates

command failed

202F Hardware Failure Response packet received from drive 4 in this frame indicates

command failed

Tandberg Data M-Series Remote Management Card User’s Guide 61

2030 Hardware Failure Response packet received from drive 5 in this frame indicates

command failed

2031 Hardware Failure Response packet received from drive 6 in this frame indicates

command failed

2034 Hardware Failure Response received from drive 1 in this frame indicates drive busy

2035 Hardware Failure Response received from drive 2 in this frame indicates drive busy

2036 Hardware Failure Response received from drive 3 in this frame indicates drive busy

2037 Hardware Failure Response received from drive 4 in this frame indicates drive busy

2038 Hardware Failure Response received from drive 5 in this frame indicates drive busy

2039 Hardware Failure Response received from drive 6 in this frame indicates drive busy

2104 Hardware Failure Expected response from hardware was not received

2303 Hardware Failure Barcode reader did not find a barcode

2409 Hardware Failure Magazine removed when door was shut

240A Hardware Failure Magazine inserted without proper access

240B Soft Error Demo stopped; no slot available for cartridge destination

240C Soft Error Sequence stopped; no cartridge available to perform requested

action

240D Soft Error Librarian uncertain of cartridge origin

240E Hardware Failure Manual intervention required to remove cartridge from the elevator

240F Hardware Failure The requested move cannot be performed

2410 Hardware Failure The requested move cannot be performed

2411 Hardware Failure Autoclean cannot be performed as there are no cleaning tapes

2412 Hardware Failure Autoclean cannot be performed as all the cleaning tapes are in use

2414 Soft Error Demo unable to select random start slot. Try rerunning demo.

2417 Soft Error Fixed slot reserved for dedicated cleaner; not for general use

2419 Soft Error Illegal magazine configuration. Recheck.

241A Soft Error Stack contains modules configured for different media to stack-

master

241B Soft Error Fixed slot detected when library configured for 6 drive operation

241C Soft Error No fixed slot detected when library configured for 5 drive operation

241D Soft Error Magazine 5 detected when library configured for 6 drive operation

241E Soft Error Drive 3 in this frame detected when library configured for 5 drive

operation

2504 Soft Error Bad page code in send diagnostic

2612 Soft Error Requested action cannot be carried out with a cartridge in the hand

FSC Code

E-mail Message Error
Type Description

62 Tandberg Data M-Series Remote Management Card User’s Guide

2613 Soft Error Requested action cannot be carried out without a cartridge in the

hand

261A Hardware Failure The hand action ‘completed’ with no cartridge detected in the

source

2624 Hardware Failure The (nvr spec’d) xy build does not provide access to the cleaner slot

2625 Hardware Failure The elevator vertical position is still unknown

2634 Hardware Failure The inserted magazine has not been pushed fully home

2636 Hardware Failure The elevator X axis offset is too great; likely build error

2637 Hardware Failure The elevator is set too far back on the hand axis; likely build error

263B Soft Error The cleaning tape in use has expired

263C Soft Error The autoclean cycle has loaded a noncleaning or invalid tape

263E Hardware Failure The cartridge is not fully in the elevator; manual intervention

required

263F Hardware Failure Manual intervention and power cycle are required

2640 Hardware Failure Detail is not known, but manual intervention and power cycle

required

2641 Hardware Failure The fixed slot check has detected a fixed slot

26B8 Soft Error Drive 1 in this frame has no cartridge to unload

26B9 Soft Error Drive 2 in this frame has no cartridge to unload

26BA Soft Error Drive 3 in this frame has no cartridge to unload

26BB Soft Error Drive 4 in this frame has no cartridge to unload

26BC Soft Error Drive 5 in this frame has no cartridge to unload

26BD Soft Error Drive 6 in this frame has no cartridge to unload

26D8 Hardware Failure Attempt to initialize Drive 1 in this frame before it has become

available

26D9 Hardware Failure Attempt to initialize Drive 2 in this frame before it has become

available

26DA Hardware Failure Attempt to initialize Drive 3 in this frame before it has become

available

26DB Hardware Failure Attempt to initialize Drive 4 in this frame before it has become

available

26DC Hardware Failure Attempt to initialize Drive 5 in this frame before it has become

available

26DD Hardware Failure Attempt to initialize Drive 6 in this frame before it has become

available

4200 Soft Error NVR CRC invalid and contents probably corrupt

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 63

Table 11 Failure
Events Detail

Tape Alert
Flag

E-mail Message Error
Type Description

1 Soft Error The drive is having severe trouble reading the media

2 Soft Error The drive is having severe trouble writing to the media

3 Hardware Failure The drive had a hard read or write error

7 Soft Error The media has exceeded its specified life

8 Soft Error The drive has not been able to read the MRS stripes

15 Soft Error Memory chip failed in cartridge

16 Soft Error Manual or forced eject while drive actively writing or reading

18 Soft Error Directory data stored on tape has been corrupted

21 Soft Error The drive is ready for a periodic cleaning

23 Soft Error Invalid cleaning tape type used

29 Soft Error The drive requires preventive maintenance other than cleaning

32 Hardware Failure The drive has identified an interfacing fault

34 Soft Error Firmware download failed

35 Soft Error Drive humidity limits exceeded

36 Soft Error Drive temperature limits exceeded

37 Soft Error Drive voltage limits exceeded

38 Soft Error Predictive failure of drive hardware

39 Soft Error The drive may have a hardware fault that extended diagnostics may

help identify

42 Hardware Failure Library mechanism has a hardware fault

46 Soft Error Predictive failure of loader mechanism hardware

65 Soft Error Unknown tape alert flag

69 Soft Error Unknown tape alert flag

FSC Code

E-mail Message Error
Type Description

0001 Hardware Failure A divide by zero exception has occurred

0002 Hardware Failure A parity error has been detected on the address/data bus

0003 Hardware Failure Out of memory

0004 Soft Error _flsbuf was called

64 Tandberg Data M-Series Remote Management Card User’s Guide

0005 Soft Error _getbuf was called

0006 Hardware Failure Stack was exhausted

0007 Hardware Failure Floating point trap

0008 Hardware Failure Free( ) called on bad memory block

0009 Hardware Failure Realloc( ) found corrupted memory block

0010 Hardware Failure Free( ) found corrupted memory block trailer

0011 Hardware Failure Realloc( ) found corrupted memory block trailer

0012 Hardware Failure NVR capacity exceeded

0013 Hardware Failure Heap consistency check found corruption

0014 Hardware Failure Heap consistency check found corruption

0015 Hardware Failure Watchdog has interrupted processor

0016 Hardware Failure Size passed to malloc too large

0017 Hardware Failure Size passed to calloc too large

0018 Hardware Failure Size passed to realloc too large

0019 Hardware Failure Breakpoint instruction executed

001A Hardware Failure Debug exception occurred

001B Hardware Failure Code attempted to write to address 0

001C Hardware Failure Code attempted to execute at address 0

001D Hardware Failure Code attempted to write to address 0

001E Hardware Failure Code attempted to execute at address 0

001F Hardware Failure Old system boards are no longer supported

1000 Hardware Failure FPGA INIT pin was detected as being high when it should have

been low

1001 Hardware Failure FPGA INIT pin was detected as being low when it should have been

high

1002 Hardware Failure FPGA DONE pin was detected as being high when it should have

been low

1003 Hardware Failure FPGA DONE pin was detected as being low when it should have

been high

2000 Hardware Failure DLT initialization failed

2001 Hardware Failure Drive timeout waiting for status (drive 1 in this frame)

2002 Hardware Failure Drive timeout waiting for status (drive 2 in this frame)

2003 Hardware Failure Drive timeout waiting for status (drive 3 in this frame)

2004 Hardware Failure Drive timeout waiting for status (drive 4 in this frame)

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 65

2005 Hardware Failure Drive timeout waiting for status (drive 5 in this frame)

2006 Hardware Failure Drive timeout waiting for status (drive 6 in this frame)

2009 Hardware Failure Requires newer version of system board

2012 Hardware Failure Invalid byte received from drive 1 in this frame

2013 Hardware Failure Invalid byte received from drive 2 in this frame

2014 Hardware Failure Invalid byte received from drive 3 in this frame

2015 Hardware Failure Invalid byte received from drive 4 in this frame

2016 Hardware Failure Invalid byte received from drive 5 in this frame

2017 Hardware Failure Invalid byte received from drive 6 in this frame

201A Soft Error Invalid packet received from drive 1 in this frame

201B Soft Error Invalid packet received from drive 2 in this frame

201C Soft Error Invalid packet received from drive 3 in this frame

201D Soft Error Invalid packet received from drive 4 in this frame

201E Soft Error Invalid packet received from drive 5 in this frame

201F Soft Error Invalid packet received from drive 6 in this frame

2023 Hardware Failure Could not get a semaphore from OS

2024 Hardware Failure Response packet received from drive 1 in this frame indicates

command failed

2025 Hardware Failure Response packet received from drive 2 in this frame indicates

command failed

2026 Hardware Failure Response packet received from drive 3 in this frame indicates

command failed

2027 Hardware Failure Response packet received from drive 4 in this frame indicates

command failed

2028 Hardware Failure Response packet received from drive 5 in this frame indicates

command failed

2029 Hardware Failure Response packet received from drive 6 in this frame indicates

command failed

2100 Hardware Failure I2C interface failed to initialize

2101 Hardware Failure Timed out waiting for I2C bus to go not busy

2102 Hardware Failure No acknowledge received from slave

2103 Hardware Failure Exceeded retry limit while trying to send message

2105 Hardware Failure Message received from I2C bus but destination is unknown

2106 Hardware Failure Message to send over I2C bus is too large (see path)

2107 Hardware Failure Message received over I2C bus is too large

FSC Code

E-mail Message Error
Type Description

66 Tandberg Data M-Series Remote Management Card User’s Guide

2108 Hardware Failure I2C mailbox is full

2109 Hardware Failure Receiver address in I2C message incorrect

210A Hardware Failure Pending interrupt status not reset

2200 Hardware Failure UI task init failed

2201 Hardware Failure UI queue full

2202 Hardware Failure The UI is not in the correct state to perform the requested action

2301 Hardware Failure Timed out waiting for data from barcode reader

2302 Hardware Failure Did not detect barcode reader

2400 Hardware Failure Librarian task init failed

2401 Hardware Failure Librarian task received an unknown or unexpected message

2402 Hardware Failure Librarian queue full

2406 Hardware Failure Servo initialization not complete. Librarian unsure of servo status.

2407 Hardware Failure Servo turned off due to failure. Librarian unsure of servo status.

2416 Hardware Failure Bad parameter in Librarian message

2500 Hardware Failure SCSI task init failed

2501 Soft Error SCSI task received a bad message

2502 Hardware Failure SCSI queue full

2503 Hardware Failure FAS366 not detected

2600 Hardware Failure Servo task init failed

2601 Hardware Failure Servo queue full

2602 Hardware Failure The X axis failed to get to its target position

2603 Hardware Failure The Y axis failed to get to its target position

2604 Hardware Failure The Theta axis failed to get to its target position

2605 Hardware Failure The hand axis failed to get to its target position

2606 Hardware Failure The elevator axis failed to get to its target position

2607 Hardware Failure The Z axis failed to get to its target location

2608 Hardware Failure The X axis tacho counter failed to clear at power-on

2609 Hardware Failure The Y axis tacho counter failed to clear at power-on

260A Hardware Failure The Theta axis tacho counter failed to clear at power-on

260B Hardware Failure The hand axis tacho counter failed to clear at power-on

260C Hardware Failure The elevator axis tacho counter failed to clear at power-on

260D Hardware Failure The Z axis tacho counter failed to clear at power-on

260E Hardware Failure The hand could not be returned to the XY center during power-on

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 67

260F Hardware Failure The servo task has received an invalid command code

2610 Hardware Failure The hand action ‘completed’ with no cartridge detected in the hand

2611 Soft Error The put action ‘completed’ with the cartridge still in the hand

2614 Soft Error Command cannot be executed without first initializing the axis

2615 Hardware Failure Theta nvr data has been corrupted, or not yet initialized

2616 Hardware Failure Axis friction nvr data has been corrupted, or not yet initialized

2617 Hardware Failure Axis offset nvr data has been corrupted

2618 Hardware Failure The build nvr data has been corrupted, or not initialized

2619 Hardware Failure An error has been detected in the servo nvr

261B Hardware Failure The hand action ‘completed’ but there was a hand sensor failure

261C Hardware Failure The hand action ‘completed’ but was unable to engage

261D Hardware Failure The hand will not move in either direction

261E Hardware Failure The hand could not get the cartridge to its required position

261F Hardware Failure The elevator sensor of the box was not detected during elevator

calibration

2620 Hardware Failure Elevator nvr data has been corrupted or not yet initialized

2621 Hardware Failure The X axis cannot be moved properly in either direction

2622 Hardware Failure The servo failed to raise the drive hub

2623 Hardware Failure The cartridge is still being retained by the drive

2626 Hardware Failure The Theta angles are out of specification after calibration attempt

2627 Hardware Failure The X axis did not travel the minimum distance when calibrating

2628 Hardware Failure The Y axis did not travel the minimum distance when calibrating

262A Hardware Failure The Theta sensor closest to the right magazine failed to switch

262B Hardware Failure The Theta sensor closest to the left magazine failed to switch

262C Hardware Failure The X axis sensor could not be detected changing state

262D Hardware Failure The Y axis sensor could not be detected changing state

262E Hardware Failure The hand axis did not travel the minimum distance when

calibrating

262F Hardware Failure The X axis friction is too high for normal operation

2630 Hardware Failure The Y axis friction is too high for normal operation

2631 Hardware Failure The Theta axis friction is too high for normal operation

2632 Hardware Failure The hand axis friction is too high for normal operation

2633 Hardware Failure The Z axis did not travel the minimum distance when calibrating

FSC Code

E-mail Message Error
Type Description

68 Tandberg Data M-Series Remote Management Card User’s Guide

2635 Hardware Failure The Z axis friction is too high for normal operation

2638 Hardware Failure One of the axis has suffered a gross position error

2639 Hardware Failure The cartridge position error detected on the Y axis is too great

263A Hardware Failure The cartridge position error detected on the X axis is too great

263D Hardware Failure The elevator has not been detected opposite the hand during

calibration

2680 Hardware Failure Drive 1 in this frame has reported a hardware error

2681 Hardware Failure Drive 2 in this frame has reported a hardware error

2682 Hardware Failure Drive 3 in this frame has reported a hardware error

2683 Hardware Failure Drive 4 in this frame has reported a hardware error

2684 Hardware Failure Drive 5 in this frame has reported a hardware error

2685 Hardware Failure Drive 6 in this frame has reported a hardware error

2688 Hardware Failure Drive 1 in this frame will not allow the hand to be operated as

required

2689 Hardware Failure Drive 2 in this frame will not allow the hand to be operated as

required

268A Hardware Failure Drive 3 in this frame will not allow the hand to be operated as

required

268B Hardware Failure Drive 4 in this frame will not allow the hand to be operated as

required

268C Hardware Failure Drive 5 in this frame will not allow the hand to be operated as

required

268D Hardware Failure Drive 6 in this frame will not allow the hand to be operated as

required

2690 Hardware Failure Drive 1 in this frame hand failed to close

2691 Hardware Failure Drive 2 in this frame hand failed to close

2692 Hardware Failure Drive 3 in this frame hand failed to close

2693 Hardware Failure Drive 4 in this frame hand failed to close

2694 Hardware Failure Drive 5 in this frame hand failed to close

2695 Hardware Failure Drive 6 in this frame hand failed to close

2698 Hardware Failure Drive 1 in this frame hand failed to open

2699 Hardware Failure Drive 2 in this frame hand failed to open

269A Hardware Failure Drive 3 in this frame hand failed to open

269B Hardware Failure Drive 4 in this frame hand failed to open

269C Hardware Failure Drive 5 in this frame hand failed to open

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 69

269D Hardware Failure Drive 6 in this frame hand failed to open

26A0 Hardware Failure Drive 1 in this frame is indicating ‘in flux,’ not ready for commands

26A1 Hardware Failure Drive 2 in this frame is indicating ‘in flux,’ not ready for commands

26A2 Hardware Failure Drive 3 in this frame is indicating ‘in flux,’ not ready for commands

26A3 Hardware Failure Drive 4 in this frame is indicating ‘in flux,’ not ready for commands

26A4 Hardware Failure Drive 5 in this frame is indicating ‘in flux,’ not ready for commands

26A5 Hardware Failure Drive 6 in this frame is indicating ‘in flux,’ not ready for commands

26A8 Hardware Failure Drive 1 in this frame is indicating its hand is closed and should be

open

26A9 Hardware Failure Drive 2 in this frame is indicating its hand is closed and should be

open

26AA Hardware Failure Drive 3 in this frame is indicating its hand is closed and should be

open

26AB Hardware Failure Drive 4 in this frame is indicating its hand is closed and should be

open

26AC Hardware Failure Drive 5 in this frame is indicating its hand is closed and should be

open

26AD Hardware Failure Drive 6 in this frame is indicating its hand is closed and should be

open

26B0 Hardware Failure Drive 1 in this frame is indicating its hand is open and should have

been closed

26B1 Hardware Failure Drive 2 in this frame is indicating its hand is open and should have

been closed

26B2 Hardware Failure Drive 3 in this frame is indicating its hand is open and should have

been closed

26B3 Hardware Failure Drive 4 in this frame is indicating its hand is open and should have

been closed

26B4 Hardware Failure Drive 5 in this frame is indicating its hand is open and should have

been closed

26B5 Hardware Failure Drive 6 in this frame is indicating its hand is open and should have

been closed

26C0 Hardware Failure Drive 1 in this frame has not responded to multiple requests to

unload

26C1 Hardware Failure Drive 2 in this frame has not responded to multiple requests to

unload

26C2 Hardware Failure Drive 3 in this frame has not responded to multiple requests to

unload

26C3 Hardware Failure Drive 4 in this frame has not responded to multiple requests to

unload

FSC Code

E-mail Message Error
Type Description

70 Tandberg Data M-Series Remote Management Card User’s Guide

26C4 Hardware Failure Drive 5 in this frame has not responded to multiple requests to

unload

26C5 Hardware Failure Drive 6 in this frame has not responded to multiple requests to

unload

26C8 Hardware Failure Drive 1 in this frame has rejected the cartridge; cannot be loaded

26C9 Hardware Failure Drive 2 in this frame has rejected the cartridge; cannot be loaded

26CA Hardware Failure Drive 3 in this frame has rejected the cartridge; cannot be loaded

26CB Hardware Failure Drive 4 in this frame has rejected the cartridge; cannot be loaded

26CC Hardware Failure Drive 5 in this frame has rejected the cartridge; cannot be loaded

26CD Hardware Failure Drive 6 in this frame has rejected the cartridge; cannot be loaded

26D0 Hardware Failure Drive 1 in this frame has failed to load the tape successfully

26D1 Hardware Failure Drive 2 in this frame has failed to load the tape successfully

26D2 Hardware Failure Drive 3 in this frame has failed to load the tape successfully

26D3 Hardware Failure Drive 4 in this frame has failed to load the tape successfully

26D4 Hardware Failure Drive 5 in this frame has failed to load the tape successfully

26D5 Hardware Failure Drive 6 in this frame has failed to load the tape successfully

2700 Hardware Failure PCDIAG task init failed

2701 Soft Error Unknown or bad diagnostic message

2702 Soft Error Current diagnostic stack has terminated

2703 Soft Error PCDIAG queue full

2704 Soft Error Diagnostic command failure; initiator task unknown

2800 Soft Error Event Log task init failed

2801 Soft Error NVR space allocated to event log is too small. See path for required

space and change in system.h.

2802 Soft Error Event logger received bad retry level definition

2803 Soft Error Number in event log is bad (log corrupted?)

2900 Hardware Failure Stack Controller task init failed

2901 Hardware Failure Stack Controller queue is full

2902 Hardware Failure Stack Controller task received an unknown or unexpected message

FSC Code

E-mail Message Error
Type Description

Tandberg Data M-Series Remote Management Card User’s Guide 71

Tape Alert
Flag

E-mail Message Error
Type Description

4 Soft Error Media can no longer be written or read, or performance is

severely degraded

5 Hardware Failure The drive can no longer read data from the tape

6 Hardware Failure The drive can no longer write data to the tape

9 Hardware Failure Write command attempted to a write-protected tape

13 Hardware Failure Tape snapped or cut in the drive where media can be

ejected

14 Hardware Failure Tape snapped or cut in the drive where media cannot be

ejected

20 Soft Error The drive has a head clog or needs cleaning

22 Soft Error The cleaning tape has expired

30 Hardware Failure The drive has a hardware fault that requires a reset to

recover

31 Hardware Failure The drive has a hardware fault that requires a power cycle

to continue

33 Soft Error Error recovery action

40 Hardware Failure Library mechanism is having trouble communicating with

the tape drive

41 Soft Error Stray tape left in library after previous error recovery

43 Operator Access Library door open

44 Hardware Failure The library mechanism had a hardware fault that is not

mechanically related

45 Hardware Failure Library magazine not present

72 Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide 73

Appendix B

Battery Statements

Caution

The RMC contains a lithium battery that is replaceable only by
qualified service personnel. If replacement is required, return the
RMC to Tandberg Data or an authorized Tandberg Data service
center.

There is a danger of explosion if the battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by
the manufacturer.

Attention

Il y a danger d’explosions’ s’il y a remplacement incorrect de la
batterie.

Remplacer uniquement avec une batterie du même type ou d’un
type équivalent recommandé par le constructeur. Mettre au rebut
les batteries usagées conformement aux instructions du fabricant.

74 Tandberg Data M-Series Remote Management Card User’s Guide

Additional Battery Statements

CAUTION

This product contains a Lithium battery. Lithium may be
considered a hazardous material. Dispose of this battery in
accordance with local, state, and federal laws.

LET OP

Dit product bevat een lithiumbatterij. Lithium kan als gevaarlijk
materiaal worden beschouwd. Werp de batterij weg in
overeenstemming met de plaatselijke en landelijke
milieuwetgeving.

VAROITUS

Tässä tuotteessa on litiumparisto. Litium saattaa olla luokiteltu
vaaralliseksi aineeksi. Hävitä tämä paristo paikallisten lakien ja
määräysten mukaisesti.

ATTENTION

Ce produit contient une batterie au lithium. Le lithium peut être
considéré comme un produit dangereux. Rejetez cette batterie
selon les règlements locaux, régionaux ou fédéraux.

ACHTUNG

Dieses Produkt enthält eine Lithium-Batterie. Lithium gilt als
speziell zu entsorgender Sondermüll. Bei der Entsorgung dieser
Batterie müssen die entsprechenden lokalen, länder- und
bundesweiten Gesetze und Regelungen betreffend Sammel- und
Rückgabestellen beachtet werden.

Attenzione

Questo prodotto contiene una batteria al litio. Il litio può essere
considerato un materiale pericoloso. Utilizzare questo tipo di
batterie in accordo con le normative vigenti.

Tandberg Data M-Series Remote Management Card User’s Guide 75

PRECAUCIÓN

Este producto contiene una batería de litio. El litio puede ser
considerado un material peligroso. Deseche la batería conforme a
la normativa vigente de aplicación.

VARNING!

Denna produkt innehåller ett litiumbatteri. Litium kan betraktas
som ett miljöfarligt ämne. När batteriet förbrukats, ska de lagar
som gäller för miljöfarligt avfall respekteras.

76 Tandberg Data M-Series Remote Management Card User’s Guide

Tandberg Data M-Series Remote Management Card User’s Guide 77

Glossary

A Apply button An on-screen button that allows changes to be made to the

properties and attributes of a page or dialog box without closing it.

B banner frame The browser frame that extends across the top of the screen

which displays the corporate logo and software name.

C community name The administratively-assigned name of a logical

management domain on a network as assigned by the system
administrator. The community name is used as a selector by the agent to
specify the access to local or Management information and the context of
the management information. The names “public” and “private” are
common community names.

D default gateway The default gateway is the address through which IP

packets will be routed if the system at the source address cannot
communicate directly with the system at the destination address. Like the
IP address, this is a 32-bit binary numeric address written as four decimal
numbers separated by periods.

DHCP Dynamic Host Configuration Protocol. A protocol for assigning
dynamic IP addresses on a network. With dynamic addressing, a device
can have a different IP address each time it connects to the network.

78 Tandberg Data M-Series Remote Management Card User’s Guide

domain In the Internet, a part of the naming hierarchy identifying a
network or subnet. Syntactically, a domain name consists of a sequence of
names (labels) separated by periods (dots).

F frame A distinct and separate section of a Web page, commonly divided

into a banner frame, a navigation frame, and a management frame – each
section acting as an independent browser window. The banner frame
commonly displays title information. The navigation frame commonly
displays headings which are linked to informational pages that display in
the management frame.

Frame Separate library modules connected through a common robot or
elevator are considered frames. Each individual frame will have a unique
identifier.

FSE Field Service Engineer. A representative of Tandberg Data trained
and authorized to repair Tandberg Data products.

H hostname The name of the server computer to which the library is

attached.
HyperTerminal A 32-bit communications application, standard with

Microsoft Windows, which provides asynchronous connectivity to host
computers, such as online services, or other PCs.

I IP address The IP (Internet Protocol) address for the system. This is a 32-

bit binary numeric address written as four decimal numbers separated by
periods. For example, the binary address

11001111.11010011.11100000.00111011 is written as 207.211.224.59.

K key A field used to sort data in database management systems.

LLAN Local area network. A network that connects computers that are

close to each other, usually in the same building, linked by a cable.

LUN Logical unit number.

M management frame The browser frame on the right of the screen which

displays the active page.
MIB Management Information Base. A hierarchical collection of objects

that can be accessed via an SNMP management protocol.

Tandberg Data M-Series Remote Management Card User’s Guide 79

N navigation frame The browser frame on the left of the screen which

displays a list of the RMC Web pages.

O offline A condition of the library in which the library is ready for

communication with a diagnostic computer.

OK button Commits changes made to a dialog box and closes it.
online A condition of the library in which the library is ready for

communications with a host.

P page properties The display and configuration attributes of a page.

physical view A graphical representation of the library that shows the

tape drives, storage bins, and load ports together with their partition
owners.

R reboot The process of restarting a computer so the operating system is

reloaded.
Reset button Returns the values in a dialog box to the default, or

previously saved, values.
restart The process of restarting a computer without reloading the

operating system.

RMC M-Series Remote Management Card
router A device that governs the flow of traffic between networks or

network segments and forwards packets between them, and converting
between interfaces, such as SCSI, if necessary.

SSCSI Small Computer System Interface. A parallel interface standard

used by many systems for attaching peripheral devices to computers.
SCSI ID A unique device identifier in the range of 0 to the maximum bus

width that specifies a particular device on a given SCSI bus. If the bus
width is 8, the range of SCSI IDs would be 0 to 7. Host computers typically
reside at SCSI ID 7, so this is not a recommended setting for the Remote
Admin Network Management Processor.

SMTP Simple Mail Transfer Protocol. A protocol used to transfer e-mail
messages between computers.

SNMP Simple Network Management Protocol. The Internet standard
protocol that provides network management service. SNMP works by

80 Tandberg Data M-Series Remote Management Card User’s Guide

sending messages, called protocol data units (PDUs), to different parts of a
network. SNMP-compliant devices, called agents, store data about
themselves in Management Information Bases (MIBs) and return this data
to the SNMP requesters.

subnet mask The subnet mask determines the subnet to which the IP
address belongs. Like the IP address, this is a 32-bit binary numeric address
written as four decimal numbers separated by periods.

Ttrap A program interrupt, usually caused by some exceptional situation

in the user program. In most cases, the user performs some action, then
returns control to the program.

UURL Uniform resource locator. A server address used by clients, such as

Web browsers, to access information over the network using HTTP and
other protocols.

W Web browser A client application that renders HTML code in a

Graphical User Interface (GUI) and uses HTTP and other Internet protocols
to communicate with Web servers. For example, Netscape Navigator and
Internet Explorer are Web browsers.

Tandberg Data M-Series Remote Management Card 81

Index

A

Accessing

help

6, 51

library status

34

message configuration

28

Remote Management Console

2

utilities

12

Account

adding user

10

deleting user

12

user

10

Activating software image

14

Adding

community

21

e-mail recipients

29

user account

10

Administrator

library contact

25

ALERT

E-mail

23

Library Management

33

SNMP

17, 53

B

Browser, Internet 2

C

Cartridge movement 36
Community

adding

21

deleting

22

management

19

SNMP

19

viewing existing

20

Community management

20

Configuration

basic, viewing

7, 42

contact

24

library

40

library administrator

25

message

26

monitoring

47

SCSI ID

40, 41

82 Tandberg Data M-Series Remote Management Card

Contact

configuration

24

library administrator

25

D

Defaults

RMC

2

Deleting

community

22

e-mail recipient

29

user account

12

Displayed frames

5

E

Editing

e-mail configuration

30

e-mail recipients

28

Editing users, page

11

E-mail

recipient,deleting

29

recipients, viewing

28

Remote Management ALERT

23

test

31

E-mail configuration

viewing

30

E-mail recipients

adding

29

Event history

50

F

Firmware

library upload

46

Frames, displayed

5

H

Help

accessing online

6, 51

online

51

page

52

History

event

50

Home page

4

I

Icon, status 5
Initializing

library

46

Internet browsers, supported

2

L

Library

configuration

40

firmware upload

46

initializing

46

selftests

45

status

36

Library Management

ALERT Library ALERT

33

Library status

5

accessing

34

M

Management

community

19

Message configuration

26, 27, 28

Tandberg Data M-Series Remote Management Card 83

Monitoring configuration

47

Monitoring interval

48

N

Network configuration

page

6

O

Operations

service

44, 45

P

Page

community management

20

contact configuration

24

editing users

11

help

52

message configuration

27

network configuration

6

SNMP configuration

18

user management

10

utilities

12

R

Rebooting

library

15

Remote Management

ALERT E-mail

23

ALERT Library

ALERT SNMP

53

ALERT Library Management

33

ALERT SNMP

17

Remote Management Console

accessing

2

Report

weekly status

49

Restarting

see rebooting

RMC

defaults

2

S

SCSI ID

configuration

40, 41

SCSI II specification

xiii

Selftests

library

45

Service

operations

44, 45

SNMP

17, 53

community

19

configuration

18

Software image

activating

14

Status

library

36

Status icon

5

Status, library

5

T

Test

e-mail

31

84 Tandberg Data M-Series Remote Management Card

U

Upload

library firmware

46

User

account, adding

10

account, deleting

12

account, viewing

10

management

10

Utilities

accessing

12

page

12

V

Viewing

basic configuration

7, 42

e-mail configuration

30

e-mail recipients

28

existing communities

20

message configuration

26

user account

10

W

Weekly status report 49