TANDBERG MXP 550, VISION 1000 User Manual

T ANDBERG 1000

T ANDBERG 550





for Cisco



CallManager

User Manual

Software version H1/I1

D13293-02

This document is not to be reproduced in whole or in part

without permission in writing from:

T ANDBERG 1000/550 for Cisco CallManager

T rademarks and copyright

COPYRIGHT © 2004, TANDBERG Philip Pedersensvei 22 1366 Lysaker, Norway, Tel: +47 67 125 125, Fax: +47 67 125 234 All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and tradenames are the property of their respective holders and are hereby acknowledged.

Portions of this software are © 1996-2003 RADVision Ltd. All intellectual property rights in such portions of the Software and documentation are owned by RADVision and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. RADVision and its suppliers retain all rights not expressly granted.

Disclaimer

The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG.

The information in this document is believed to be accurate and reliable, however TANDBERG assumes no responsibility or liability for any errors or inaccuracies that may appear in this document, nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of TANDBERG.

This document was written by the Technical Support Department of TANDBERG, Norway. We are committed to maintaining a high level of quality in all our documentation. Towards this effort, we welcome your comments and suggestions regarding the content and structure of this document. Please fax or mail your comments and suggestions to the attention of:

Product Support Department TANDBERG, Philip Pedersensvei 22 1366 Lysaker, Norway Tel: +47 67 125 125 Fax: +47 67 125 234

Environmental Issues

Thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment.

Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products.

Battery handling:

Batteries for the Remote Control are Long Life and Alkaline batteries saving the environment, please follow guidelines on the packing material for handling and disposal of the batteries.

Waste handling:

No need to send material back to TANDBERG as there are no consumables to take care of. Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations, marking recyclable parts so the waste station can disassemble and re-use these parts.

Production of products:

Our factories employ the most efficient environmental methods for reducing waste and pollution and ensuring the products are recyclable.

TANDBERG 1000/550 for Cisco CallManager

Operator Safety Summary

For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both

on the apparatus and in the operating instructions.

Equipment Markings

The lightning flash symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated “dangerous voltages” within the product’s enclosure that may be of sufficient magnitude to constitue a risk of electrical shock.

The exclamation mark within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions within literature accompanying the equipment.

Warnings

Water and moisture - Do not operate the equipment under or near water - for example near a bathtub, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool or in areas with high humidity.

Cleaning - Unplug the apparatus from the wall outlet before cleaning or polishing. Do not use liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water for cleaning the exterior of the apparatus.

Ventilation - Do not block any of the ventilation openings of the apparatus. Install in accordance with the installation instructions. Never cover the slots and openings with a cloth or other material. Never install the apparatus near heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Grounding or Polarization - Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or third prong is provided for your

safety. If the provided plug does not fit into your outlet, consult an electrician. Power-Cord Protection - Route the power cord so as to avoid it being walked on or pinched by items placed upon or against it, paying particular

attention to the plugs, receptacles, and the point where the cord exits from the apparatus.

Attachments - Only use attachments as recommended by the manufacturer. Accessories - Use only with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used,

use caution when moving the cart/apparatus combination to avoid injury from tip-over.

Lightning - Unplug this apparatus during lightning storms or when unused for long periods of time. ISDN cables - CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Servicing - Do not attempt to service the apparatus yourself as opening or removing covers may expose you to dangerous voltages or other

hazards, and will void the warranty. Refer all servicing to qualified service personnel. Damaged Equipment - Unplug the apparatus from the outlet and refer servicing to qualified personnel under the following conditions:

When the power cord or plug is damaged or frayed If liquid has been spilled or objects have fallen into the apparatus If the apparatus has been exposed to rain or moisture If the apparatus has been subjected to excessive shock by being dropped, or the cabinet has been damaged If the apparatus fails to operate in accordance with the operating instructions

LCD Display

The TANDBERG 1000 is equipped with a high quality LCD display. Nevertheless, due to the complex production process and the high resolution with nearly 1,500,000 pixels, defect pixels may occur resulting in black pixels or bright dots of constant color red, green or blue. As for any other product with an LCD, these defect pixels are more or less visible depending on the nature of the picture. But since the LCD features an extra bright LCD allowing an unusual wide view angle range, bright dots may be more visible than for regular laptops. All units are subject to thorough inspection to ensure that the LCD is well within the quality guaranteed by the manufacturer SHARP.

T ANDBERG 1000/550 for Cisco CallManager

Content s

Introduction..............................................................................................7

Menu structure ........................................................................................8

Installation ................................................................................................9

Precautions .............................................................................................................9

Connecting Your TANDBERG 1000 for Cisco CallManager System...................9

Power Cable ................................................................................................................................ 10

LAN Cable ...................................................................................................................... .............. 10

Wireless LAN - Insert PC Card .................................................................................................... 10

Connecting Your TANDBERG 550 for Cisco CallManager System.....................11

Microphone Cable ....................................................................................................................... 12

Monitor Cable(s) .......................................................................................................................... 12

Power Cable ................................................................................................................................ 13

LAN Cable ...................................................................................................................... .............. 13

Wireless LAN - Insert PC Card .................................................................................................... 13

Getting Started .........................................................................................14

Before You Begin ....................................................................................................14

Welcome Screen .....................................................................................................14

Softbuttons..............................................................................................................14

Standby Mode .........................................................................................................14

Remote Control .......................................................................................................15

Handling Calls .........................................................................................................16

TANDBERG 1000/550 for Cisco CallManager

Placing a Call .............................................................................................................................. 16

Answering a Call ......................................................................................................................... 16

Ending a Call ............................................................................................................................... 16

General Use ..............................................................................................17

Adjusting V olume....................................................................................................17

View Outgoing Video (Selfview).............................................................................17

Microphone on/off...................................................................................................17

Speaker on/off .........................................................................................................17

Controlling the Camera...........................................................................................18

Moving / zooming Camera .........................................................................................................18

On Screen Symbols ................................................................................................18

Advanced Use .......................................................................................... 19

Main Menu................................................................................................................19

Calls.............................................................................................................................................. 20

Placing a Call on Hold............................................................................................................... 20

Resuming a Call on Hold........................................................................................................... 20

Transferring a Call to Another Extension.................................................................................... 2 0

Redialing the Last Number Dialled ............................................................................................ 2 1

Services........................................................................................................................................ 21

Directory....................................................................................................................................... 21

Settings ........................................................................................................................................ 22

View S t atus .............................................................................................................................. 22

System Status..................................................................................................................... 23

Call Status........................................................................................................................... 23

View Current Settings .......................................................................................................... 24

Restore Default Settings ...................................................................................................... 24

Network Settings ...................................................................................................................... 25

IP Settings........................................................................................................................... 25

T ANDBERG 1000/550 for Cisco CallManager

Wireless LAN Settings......................................................................................................... 27

TFTP Settings...................................................................................................................... 28

DNS Settings....................................................................................................................... 28

Audio Settings .......................................................................................................................... 29

Video Call Alert Tone / Alert Volume..................................................................................... 29

Video Settings .......................................................................................................................... 29

Camera Brightness .............................................................................................................. 29

Monitor Brightness............................................................................................................... 29

Whitebalance....................................................................................................................... 30

Data Port Settings .................................................................................................................... 30

Messages...................................................................................................................................... 30

Peripheral Equipment .............................................................................31

T1000 for Cisco CallManager Peripheral Equipment ...........................................31

PC-interface (serial cable) .......................................................................................................... 31

Headset Interface ........................................................................................................................ 31

Kensington Lock .......................................................................................................................... 32

T550 for Cisco CallManager Peripheral Equipment .............................................32

PC-interface (serial cable) .......................................................................................................... 32

Appendices ..............................................................................................33

Appendix 1: IP Password .......................................................................................33

Appendix 2: Declaration of Conformity.................................................................34

Index .........................................................................................................36

TANDBERG 1000/550 for Cisco CallManager

Introduction

This User Manual is provided to help you make the best use of your T ANDBERG unit. The T ANDBERG 550/1000 for Cisco CallManager offers superior audio and video quality in a fully-featured unit.

Application features

· Delivers the ultimate visual communication experience, with video quality developed by T ANDBERG for business video applications

· Full range of Cisco IP telephony functions, including Directory and Call Control, as supported by the Cisco Call Manager

· Software upgradeable, to grow with the capabilities of the Cisco CallManager

· Includes XML applications which deliver a range of information services to the desk top

· Interoperability with ISDN networks via the Cisco CallManager gateway function

Performance features

· Bandwidth up to 768 kbps

· PC card slot for wireless LAN connection

IN THIS GUIDE, WE’VE INCLUDED

TIP

TIPS AND NOTES. THEY APPEAR

HELPFUL LIKE THIS.

T ANDBERG 1000/550 for Cisco CallManager

Menu structure

The on-screen menu structure is shown below. Press MENU to enter or leave the Main Menu.

Main Menu

Calls Services SettingsDirectory Messages

Missed

Calls

Received

Calls

Placed

Calls

Corporate

Installation

Inst allation

Precautions

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• The socket outlet shall be installed near to the equipment and shall be easily accessible.

• Never install cables without first switching the power OFF.

• 1TR6 network type is not approved for connection directly to the telecommunications network. This network type is only to be used behind a PABX.

• This product complies with directives: LVD 73/23/EC, EMC 89/366/EEC, R&TTE 99/5/EEC

Connecting Y our T ANDBERG 1000 for Cisco CallManager System

T ANDBERG 1000/550 for Cisco CallManagerInstallation

Power Cable

• Connect the power supply to the ‘DC in’ input on the system.

• Connect the power cable to the power supply.

• Connect the power cable to an electrical distribution socket.

LAN Cable

• Connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN.

Wireless LAN - Insert PC Card

• Remove the “dummy” card by pressing the ‘Eject’ button next to the slot.

• Insert the Wireless LAN PC Card.

MAKE SURE YOU INSERT THE CARD IN THE RIGHT DIRECTION (SEE DRAWING). PUSH THE CARD

NOTE

INTO THE SLOT UNTIL THE ‘EJECT’ BUTTON POPS UP.

See ‘Wireless LAN Settings’ for configuration.

TANDBERG 1000/550 for Cisco CallManager

Installation

Connecting Y our T ANDBERG 550 for Cisco CallManager System

Camera

Remote Control

Microphone

Codec

+ 25 hidden pages