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Video Portal

TANDBERG Video Portal Administrator's Manual

D 14074.03
10.2007
1
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Software version V3
D14074.03
OCTOBER 2007
VIDEO PORTAL
ADMINISTRATOR
GUIDE
D 14074.03
10.2007
2
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Table of
Contents
What’s in this
User Guide?
Video Portal
Trademarks and Copyright
Disclaimer, License Agreements, and Patent Information
Disclaimer, License Agreements, and Patent Infor mation ..... 5
Operator Safety / Environmental Issues
Safety In structi ons ............................................................. 7
Environme ntal Issues ......................................................... 8
To get You Up and Going
Unpackin g and Installation ...............................................11
Video Por tal Feat ures at a Glanc e ..................................... 12
The Front an d Rear Panels................................................ 13
Configur ing Your Video Por tal via t he RS 232 ..................... 14
Configur ing the IP Ad dress via the Front Panel ................... 15
Using the Video Portal
Star ting Up the Vi deo Port al ............................................. 17
An Over view of the Management M enu System ................. 18
Service Call Deta ils .......................................................... 19
Viewing the System Status
H.323 Gateke eper Stat us ................................................21
Services .......................................................................... 22
System Info rmation .......................................................... 23
System Reso urces ........................................................... 24
Configuring the Video Portal
IP Confi guration ...............................................................26
H.323 Conf iguration ......................................................... 27
SIP Conf iguration .............................................................28
SNMP Con figurati on ......................................................... 29
System ............................................................................ 30
Maintenance and Upgrade
Maintenan ce – General ...................................................32
Maintenan ce – Upgrad ing the Syst em ............................... 33
Maintenan ce – Option Key s, Password an d Restar t ...........34
Services
Service Confi guration ....................................................... 36
Dialplan Co nfigurat ion ...................................................... 37
Dial Plan Examples
Some Dial Pla n Examples (I) ............................................. 39
Some Dial Pla n Examples (II) ............................................40
Contact Informati on .........................................................41
D 14074.03
10.2007
3
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Trademarks &
All rights reserved. This document contains information that is proprietary to TANDBERG. No par t of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or other wise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and trade names are the proper ty of their respective holders and are hereby acknowledged.
COPYRIGHT © 2007, TANDBERG
Trademarks and Copyright
D 14074.03
10.2007
4
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Patents &
Disclaimers
Disclaimer, License Agreements, and Patent Information
D 14074.03
10.2007
5
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Patents &
Disclaimers
TANDBERG VIDEO PORTAL
USER GUIDE
The infor mation in thi s document i s furnishe d for inform ational purpose s only, is subjec t to change wit hout pri or notice, an d should not be const rued as a co mmitment by TAN DBERG.
TANDBERG re serves t he right to am end any of the i nformati on given in this docu ment in orde r to take acco unt of new deve lopments.
Every ef fort h as been made t o supply com plete and ac curate informat ion, however, TANDB ERG assumes n o responsi bility or liabilit y for any error s or inaccu racies th at may appea r in this documen t, nor for any inf ringeme nts of patent s or other ri ghts of third par ties resu lting from i ts use. No lic ense is grant ed under any patents or p atent rig hts of TANDBER G.
TANDBERG te chnolog y describ ed in this man ual is protec ted by one or more of th e following U.S. P atent Nos. 5,5 84,077 - 5,838 ,664 - 5,600,646 - 7,010,119 - 7,034,860 and othe r patents ar e pending in the Unite d States an d/or other countr ies.
Disclaimer & License Agreements
All right s reserv ed. This doc ument cont ains inform ation that is propri etary to TAN DBERG. No p art of thi s publicat ion may be reprod uced, stor ed in a retrie val system, or t ransmit ted, in any form, or b y any means, ele ctronic ally, mechanic ally, by photoco pying, or oth erwise, w ithout th e prior wr itten per mission of TANDBERG. N ationally a nd interna tionally re cognized t rademar ks and trad e names are th e proper ty of the ir respect ive holder s and are hereby a cknowle dged.
Copyri ght © 1992, 1993, T he Regents o f the Univer sity of Californ ia. All right s reser ved.
This code is d erived fr om soft ware cont ributed to B erkeley by Christos Zo ulas of Corn ell Universi ty. Redistr ibution an d use in source an d binary f orms, with o r without m odifica tion, are pe rmitted provide d that the fol lowing con ditions are m et:
Redistributions of source code must retain the above copyright notice, •
this list of conditions and the following disclaimer.
Redistri butions in bi nary for m must repr oduce the a bove •
copyrig ht notice, t his list of condi tions and th e following disclaime r in the docu mentatio n and/or other mater ials provi ded with the di stribut ion.
All advertising materials mentio ning features or use of this •
software must display the following ack nowledgement:
This prod uct includ es soft ware devel oped by the Un iversit y of •
Californ ia, Berkeley a nd its cont ributors .
Neither t he name of th e Universit y nor the na mes of its •
contrib utors may b e used to endor se or prom ote produc ts derived f rom this sof tware w ithout sp ecific p rior writ ten permissi on.
Disclaimer
License Agreements Patent Information
Disclaimer, License Agreements, and Patent Information
D 14074.03
10.2007
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TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Safety/
Environme ntal
For your own protection, please read the overleaf safety instructions completely, before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
Operator Safety / Environmental Issues
D 14074.03
10.2007
7
TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Safety/
Environme ntal
TANDBERG VIDEO PORTAL
USER GUIDE
For your protection pl ease read these safety instruc tions compl etely before y ou connect the equipm ent to the power source. Car efully obser ve all warnings, p recautio ns and instruc tions both on t he appara tus and in these operating instruc tions.
Retain this ma nual for futu re reference.
Water and Moisture
Do not oper ate the appa ratus unde r or near •
water – for example near a bathtub, kitchen sink, or laund ry tub, in a wet b asement, nea r a swimming pool or in other ar eas with high humidity.
Never install jacks for com municatio n •
cables in wet l ocations unless the jac k is specifically desig ned for wet lo cations.
Do not touch t he produc t with wet han ds.•
Cleaning
Unplug the a pparatus f rom communi cation •
lines, mains po wer-out let or any power source before cleanin g or polishing. D o not use liquid cle aners or aerosol cleaner s. Use a lint-fre e cloth lightly moistened w ith water for cleanin g the exteri or of the appa ratus.
Unplug the a pparatus f rom communi cation •
lines befor e cleaning or p olishing. Do no t use liquid cle aners or aerosol cleaner s. Use a lint-fre e cloth lightly moistened w ith water for cleanin g the exteri or of the appa ratus.
Ventilation
Do not block a ny of the ventil ation openin gs •
of the appar atus. Never c over the slots a nd openings wi th a cloth or other material. Never install the appar atus near heat sources su ch as radiato rs, heat registers, stoves, or oth er apparatus (including amplifie rs) that produ ce heat.
Do not place the product in direct sunlight or •
close to a surface directly heated by the sun.
Lightning
Never use this a pparatus, o r connect / disconne ct communic ation cabl es or power cables dur ing lightni ng storms.
Dust
Do not oper ate the appa ratus in areas w ith high concent ration of dus t.
Vibration
Do not oper ate the appa ratus in areas w ith vibratio n or place it o n an unstable s urfac e.
Power Connection and Hazardous Voltage
The produ ct may have hazardous vol tage •
inside. Never a ttempt to op en this prod uct, or any perip herals connected to the product, where this a ction requi res a tool.
This produ ct should alw ays be powered from •
an eart hed power ou tlet.
Never conn ect attached power supply cord •
to other pro ducts.
In case any parts of the p roduct ha s visual •
damage neve r attempt to c onnect mains power, or any other p ower sourc e, before consultin g service personnel
The plug co nnecting t he power cor d to the •
product/power supply s erves as t he main disconne ct device fo r this equipment. The power cord must always be easily accessib le.
Route the power cord so as to avoid it being •
walked on or pin ched by items p laced upo n or against it. Pay particular atte ntion to the plugs, rece ptacles an d the point wh ere the cord exits f rom the app aratus.
Do not tug th e power cord.• If the prov ided plug do es not fit into your •
outlet, co nsult an elect rician.
Never install cables, or any p eripher als, •
without f irst unplu gging t he device fr om it's power sour ce.
Servicing
Do not atte mpt to ser vice the apparatus •
yourself as o pening or removing cover s may expose you to d angerous vol tages or oth er hazards, and will void the wa rranty. Refe r all servi cing to qualif ied ser vice personnel.
Unplug the a pparatus f rom its powe r source •
and refer ser vicin g to qualifie d personnel under the following con ditions:
If the power c ord or plug is d amaged or •
frayed.
If liquid has be en spilled into t he •
apparatu s.
If object s have fallen into the appar atus. • If the apparatus has bee n exposed to r ain •
or moisture
If the apparatus has bee n subjecte d to •
excessive sh ock by being dr opped.
If the cabin et has been damaged.• If the apparatus seems to b e overheated. • If the apparatus emits s moke or abnor mal •
odour.
If the apparatus fails to operate in •
accordance with the operating instr uctions.
Accessories
Use only acc essories sp ecified by the manufac turer, or sold with t he appara tus.
Communication Lines
Do not use com municatio n equipment to report a gas leak in the v icinity of t he leak.
Electromagnetic Compatibility (EMC)
This is a Class A pr oduct. In a d omestic environme nt this product may cause r adio interfe rence in whi ch case the us er may be required to t ake adequa te measures.
CE Declaration of Conformity
MANUFACTURER: TANDBERG Telecom A S
PRODUCT NAME: TANDBERG Vid eo Port al
TYPE NUMBER: TTC2- 03
DESCRIP TION: Networ k unit
This product complies with Commission Directives:
LVD 73/23/EEC EMC 89/336/EEC R&TTE 99/5/EEC
This produ ct complies with harmo nized Standards:
EN 60950 -1 : 2001, A11 EN 55022 : 1994, A 1/A2 EN 55024 : 1998, A 1/A2 EN 61000 -3-2 : 20 00 EN 61000 -3- 3 : 1995, A1 TBR 3 Layer 1, 2 a nd 3 TBR4 Layer 1, 2 a nd 3
TECHNICAL CONSTRUCT ION FILE N O.: X13526
YEAR WHI CH THE CE-MAR K WAS AFFIXED: 2005
For an off icial, sign ed version of t his documen t, or details re garding do cumentat ion from the technical construc tion file, pl ease conta ct TANDBERG.
Safety Instructions
D 14074.03
10.2007
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TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Safety/
Environme ntal
TANDBERG VIDEO PORTAL
USER GUIDE
Thank you for buying a product whic h contribu tes to a reduc tion in pollutio n, and thereby helps save the e nvironment. Our products reduce t he need for tr avel and tra nsport a nd thereby reduce pollution. Our p roducts have either no ne or few consumabl e parts (chemicals, tone r, gas, paper). Our pro ducts are low ener gy consuming produc ts.
TANDBERG’s Environmental Policy
Environme ntal stewar dship is impor tant to TANDB ERG’s culture. As a global co mpany with strong corporate valu es, TANDBERG is commit ted to followin g internatio nal environmental legislation and designing technologies that help companies, i ndividual s and communities creatively address e nvironmental challenges.
TANDBERG’s environ mental obj ectives ar e to:
Develop pro ducts th at reduce en ergy co nsumption, CO•
2
emissions, an d traff ic congest ion
Provide pr oducts an d servi ces that imp rove qualit y of life for •
our custome rs
Produce p roducts t hat can be re cycled or disposed of safely •
at the end of product life
Comply with all relevant e nvironmental legislat ion.•
European Environmental Directives
As a manufacturer of electrical and electronic equipment TANDBERG is responsible for compliance with the requirements in the European Directives 2002/96/EC (WEEE) and 2002/95/ EC (RoHS).
The prima ry aim of the WEEE Direct ive and RoHS Directive is to reduce t he impact of disposal of elec trical an d electronic equipment at end- of-life. T he WEEE Directive aims to re duce the amount o f WEEE sent for disposal to land fill or incin eration by requirin g produce rs to arran ge for collection and recycling. The RoHS Directive bans t he use of cer tain heav y metals an d brominate d flame ret ardants to re duce the environment al impact of WEEE which is landfille d or inciner ated.
TANDBERG has implemented n ecessar y process changes to comply with the Europ ean RoHS Direc tive (2002/95/EC) and the European W EEE Directi ve (2002/96/EC).
Waste Handling
In order to avoid the dissemination of haz ardous subs tances in our environment and to dimi nish the pres sure on natur al resource s, we encourage you to use the appropria te take- back systems in you r area. Those sy stems will reus e or recycle m ost of the mater ials of your end of li fe equipmen t in a sound way.
TANDBERG pro ducts pu t on the market a fter August 2005 are marked wit h a crossed -out w heelie bin symbol that inv ites you to use those take-b ack systems.
Please cont act your lo cal supplier, the regional wast e administr ation, or ht tp://ww w.tandber g.com/recycling i f you need more in formatio n on the collec tion and rec ycling syste m in your area.
Information for Recyclers
As part o f complianc e with the Eur opean WEEE Directive, TANDBERG pro vides recy cling infor mation on req uest for all types of n ew equipmen t put on the market in Europe a fter August 13th 2 005.
Please cont act TANDBER G and provid e the followin g details for the pro duct for whi ch you would like to r eceive rec ycling informat ion:
Model number of TANDBERG p roduct • Your company’s name • Contact name • Address • Telephone numb er • E-mail. •
Digital User Guides
TANDBERG is ple ased to announce that we hav e replaced t he printed versions of our Use r Guides wit h a digital CD ve rsion. Instead of a range of diff erent user ma nuals, there is n ow one CD – which can b e used with all TAN DBERG prod ucts – in a variety o f languages. T he environm ental benef its of this ar e significant. The CDs are recycla ble and the savings on pape r are huge. A simpl e web- based sear ch feature helps you direct ly access th e informat ion you need. In addition, th e TANDBERG video syst ems now have an intuitive on -screen h elp function, which prov ides a range o f useful featu res and tips. Th e contents of the CD can st ill be printe d locally, whenev er needed.
Environmental Issues
D 14074.03
10.2007
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TANDBERG VIDEO PORTAL
USER GUIDE
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
Safety/
Environme ntal
TANDBERG VIDEO PORTAL
USER GUIDE
D 14074.03
10.2007
10
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
To Get You
Up and Going
To get You Up and Going
Before you star t using the system we recommend that you take your time to read through this section of the User Guide to get you up and going.
This section outlines how to connect the system and the basic operating principles.
D 14074.03
10.2007
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Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
To Get You
Up and Going
TANDBERG VIDEO PORTAL
USER GUIDE
The socket o utlet shall be i nstalled ne ar to the equipment •
and shall be eas ily accessi ble.
Never install cables wit hout first switching t he power OF F.• This produ ct complies with directives: LVD 73/23/EC, EMC •
89/366/EEC, R&TTE 99/5/EEC.
This produ ct complies with the st andards GR -63 -CO RE and •
GR-1089 -COR E and is NEBS app roved by UL. F or NEBS complianc e, there shoul d be a clearan ce of 9.1 cm betw een the produ ct and any oth er produc t mounted in th e rack.
To avoid damage to the u nit during t ranspor tation, t he Video Portal is delivered in a s pecial shipp ing box, whic h should contain th e following co mponents:
Video Por tal Ser ver• Networ k cable•
Ethernet c able (5m).• Power Cables• Install She et• User Manual C D• Registra tion Card• Accesso ries bag (Cons ole cable, ra ck ears, rub ber feet)•
Please repo rt any disc repancies t o your TANDBERG represen tative imm ediately.
Make sure tha t the Video Po rtal is ac cessible and that all •
cables can b e easily conn ected.
For ventila tion: Leave a spa ce of at least 10c m (4 inches) •
behind the V ideo Por tal’s rear panel an d 10cm (4 inches) in front of the front panel.
The room in w hich you inst all the Video Portal sh ould have •
an ambient temperatur e between 0 ºC and 35ºC (32ºF and 95ºF) an d between 10% and 90% no n-condensing relative humidity.
Do not plac e heavy ob jects dire ctly on top of t he Video •
Portal.
Do not plac e hot object s directly on top, or direct ly beneath •
the Video Portal.
Use a ground ed AC power outlet for the Vi deo Portal.•
Connecting the Cables
Power cable. C onnect
the system p ower cable to an ele ctrical distribu tion socket.
RS 232 cable. To control
the Video Portal usi ng the data p ort, con nect an RS 232 cable bet ween the Video Portal’s RS 232 connector and the COM - port on a PC. See Vide o
Portal Configur ation and
the Data Po rt Comm and
Interf ace User Guide
(available sepa rately) for more on this.
LAN ca ble. To use
the Video Portal on IP, connect a LAN cable fro m the LAN 1 connector on the Vide o Portal to your netwo rk. The LA N 2, 3 and 4 connectors are not used and should be left open.
A brief, yet det ailed presen tation of th e procedu re to get you up and going c an be found in t he Installation Sheet accompa nying your TANDBERG produ ct.
What’s in the Box?
Unpacking and Installation
Installation Site Preparations General Installation Precautions
D 14074.03
10.2007
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Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
To Get You
Up and Going
TANDBERG VIDEO PORTAL
USER GUIDE
Video Portal Features at a Glance
IP Services and Procedures
H.324m, SIP and H.323 suppor t• Service Prefix• Load balance.•
Security
Secure Ac cess - suppo rt XML /SOAP over HT TPS, Web (HT TP) •
encry pted passwo rd and the services t hat can be dis abled.
Video Quality
H.263 vid eo compres sion • MPEG- 4 video co mpression.•
Audio Quality
AMR, G.711 audio compr ession• Suppor t AMR bit rate 4.75 Kbit – 12.2 Kbi t.•
Interoperability
Worldwid e compatibility with s tandards -base d •
videoco nferencin g systems
Compatib le with all avail able WCDMA H .324M video tele phony •
capable ha ndsets supp ortin g DTMF tones.
Management Interfaces
SOAP (Simple O bject Acc ess Protocol) is a lightweight protoc ol
for exchange of informati on in a decent ralized, distributed environme nt.
XML (Ex tensible Mar kup Langua ge) is a flexible way to create
common information fo rmats and share both th e format and the data on t he World Wid e Web, intrane ts, and elsewh ere. This functionality c an be used by ma nagement sy stems like the TANDBERG Man agement Sui te to control t he Video Por tal
HTTP We b-interfac e for system management, call management
such as diagnostics and s oftwa re uploads
HTTPS Hyper text Transfer Pr otocol over S ecure Sock et Layer is
a Web protoc ol that encr ypts an d decry pts user pa ge requests as well as the pages that are returned by the We b server. It uses Secure So cket Layer (SSL) as a sublayer und er its regular HTTP applicat ion layering . HTTPS uses port 4 43 instea d of HTTP p ort 80 in its interactions w ith the lower l ayer, TCP/IP. SSL use s a 40- bit key size for t he RC4 stre am encry ption algor ithm, which is considered an adequate degree of encryp tion for comm ercial exchange.
Network and Features
Interac tive Video and voice Response (IVR).• Suppor t voice only c alls (VoIP gatewaying)•
The TANDBERG V ideo Por tal enable s IP endpoin ts to dial in on user/service provider developed IVR s ervic es. The latter servi ces can be cr eated with the Serv ice Creator. In ta ndem operati on with a 3G gatew ay or an Entr ypoint sys tem, UMTS/ audio- only (H324m) calls c an be made.
Features Highlights
About the Video Portal
D 14074.03
10.2007
13
Table of
Contents
Trademarks &
Patents &
Disclaimers
Safety/
Environme ntal
To Get You
Up and Going
Using the
Video Por tal
Viewing th e
System St atus
Configuring
the Video Portal
Maintenan ce
& Upgrad e
Services
Dial Plan
Exampl es
Contact
Informat ion
To Get You
Up and Going
TANDBERG VIDEO PORTAL
USER GUIDE
Video Portal Start-up
LCD panel Control bu ttons RS 232 interf ace LAN inte rfaceUSB inter face Power On/Off
indicator
VGA conne ctor Power conne ctor Power switch
Connectors, Switches, Display, and Buttons
To start the Video Portal, simply connect the power cable, and press the power switch button at the back side to position 1.
On the front panel of the sy stem the pow er indicator LED, marked P wr, will turn GREEN.
Power switch
The Front and Rear Panels
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