Tally Genicom 5040 User Manual

User Guide Flatbed Printer

5040

1

2

SET UP

STOP

EJECT

USER

TRADEMARK ACKNOWLEDGEMENTS

• Centronics is a trademark of Centronics Data Computer Corporation.

• PCL and PCL6 are trademarks of Hewlett-Packard Company.

• IBM and IBM PC are trademarks of International Business Machines Corporation.

• Apple, AppleTalk, TrueType, Laser Writer and Macintosh are trade-marks of Apple Computer, Inc.

• Microsoft, Windows, Windows 9x, Windows 2000, Windows NT and MS-DOS are registered trademarks of Microsoft Corporation.

• PostScript is a trademark of Adobe Systems Inc.

• All other brand or product names are trademarks of their respective companies or organizations.

User guide Table of contents

Table of contents

Introduction 1

Printer features 1

Interfaces 1

Emulations 1
Symbols used 1
About this manual 2

1 Printer at a glance 3

View from the front 3
View with cover opened 3
View from the rear 4

2 Installation 5

Unpacking the printer 5
Placing your printer 6
Checking the printer voltage 8
Connecting the printer 8
Switching on the printer 10

3 Printer drivers and firmware 11

Printer drivers 11

Installing a printer driver in Windows 95/98 11

Installing a printer driver in Windows 2000/XP 12

Other operating systems 13

Changing printer settings 13

Form settings (Windows 2000/NT 4.0/XP) 14
Loading firmware 15

Interface 15

Serial interface 15
Parallel interface 15
USB interface (Windows2000/XP) 15

Downloading firmware to the printer 16

I

User guide Table of contents

4 Control panel 17

Display, indicators and keys 18
Status indicators 19

Status indicator variations 19

Ready indicator (STOP LED) 20
Paper indicator (EJECT LED) 21
User 1 and User 2 indicators 21

Key functions during operation 22

STOP key 22
EJECT key 22
USER key 23

Key functions when powering on 24

STOP key 24
EJECT key 24
User key 25

Key functions in menu mode 26

USER key 26
EJECT key 26
STOP key 26

5 Print media 27

Inserting a document 27
Inserting a passbook 28
Removing media 31

6 Changing the ribbon cassette 33

Removing the ribbon cassette 33
Inserting the ribbon cassette 35

7 Replacing the print head 39

Removing the print head 39
Inserting new print head 42

8 Menu 45

Programming via the control panel 45
Calling up the menu 46

II

User guide Table of contents

Menu configurations (User 1/User 2) 46
Menu handling 47

Key functions 47

USER key 47
EJECT key 47

STOP key 48
Setting parameters (principle) 49
Terminating menu mode 50
Selecting the LC display language 51

Printing out the status page 53

Power on + EJECT key 53
Print out status page in menu mode 54
Status page (example) 56

Menu parameters 57
Test function 63

Hex Dump 63

Activating Hex Dump 63

Exiting the test mode 64

Test printout Hex Dump (Example) 64

9 Troubleshooting 65

General print problems 66

The display remains dark 66

The display is lit, but the printer does not print 66

Problems with the paper feed 67

Problems with the print quality 68

Print is faulty 68

Print is too pale 68

Smudged print 68

Dots within characters are missing 68

Prints undefined characters 68

Error messages and warnings 69

Unrecoverable errors 70
Recoverable errors 71

Print Head Hot Error 71

Ribbon Cassette Error 71

Paper Length Error 71

Framing Error (Serial I/F) 71

Parity Error (Serial I/F) 72

III

User guide Table of contents

Overrun Error (Serial I/F) 72

Cover Open Error 72

Cover Open Error 72
Warnings 73

Data in Buffer 73

Remove Paper 73

Clearing paper jams 74

10 Care and maintenance 77

Cleaning the housing 77
Cleaning the interior 77
Cleaning the MSR-H magnetic stripe 78
Transport of the printer 80

Preparations for transport 80
Shipping the printer 80

A Specifications 81

Printer specifications 81
Paper specifications 85
Interface specifications 87

B Character sets 89

OCR-A character set 90
Epson character sets 91

Italic 91
Graphic1 91
Graphic2 92

IBM code pages 93

Code page 437 93
Code page 850 93
Code page 860 94
Code page 863 94
Code page 865 95
Code page 851 95
Code page 852 96
Code page 853 96

IV

User guide Table of contents

Code page 855 97
Code page 857 97
Code page 866 98
Code page 869 98
Code page USSR Gost 99
Code page 864 99
Code page 437G 100
Code page 920 100
Code page 858 101
Code page 923 101

ISO code pages 102

ISO 8859-2 102
ISO 8859-5 102
ISO 8859-7 103
ISO 8859-8 103

Available code pages and fonts 104

C Emulations 107

Escape sequences 107

What are escape sequences? 108
Control codes 108
How are escape sequences used? 108

List of available control codes 109

PR2 mode 109
PR50 mode 113
IBM mode 116
Epson mode 119

D Interfaces 123

Interface settings for User 1 and User 2 123

Parallel interface 124

Connector assignment 124

Nibble Mode 124

ECP mode 125

V

User guide Table of contents

Serial interface RS232C 126

Connector assignment 126
Serial attachment characteristics 127

Data rates 127

Supported protocols 127

Data Transfer 127

Parity 127

Handshaking 128

Ready/Busy 128

XON/XOFF 128
Configuring the serial interface of the PC 129

DOS mode 129

Windows 95/98/ME 129

Windows 2000/XP 129

USB interface 130

E Consumables and accessories 131

Consumables 131
Accessories 131

VI

User guide Introduction

Introduction

Printer features This printer is a document printer for printing manually inserted docu-

ments as well as passbooks (vertical and horizontal fold passbooks).
Manual insertion of the documents is supported by an automatic doc­ument alignment.

The printer has a high processing speed and compact design. The 24­needle print head guarantees an excellent print quality.

Different factory installed models can be delivered: MSR (magnetic
stribe read/writer), MICR (magnetic ink character reader), scanner and
second serial interface.

Interfaces The basic printer model is provided with three interfaces: serial (RS-

232C), parallel (IEEE1284) and USB 2.0 (Full speed). A special printer
version has a second serial (RS-232C) interface.

Emulations As a standard, the printer is delivered with three emulations: EPSON

ESC/P, IBM 4722 + PP XL24e, Olivetti PR2e

Symbols used Important information is highlighted in this manual by two symbols.

STOP

CAUTION highlights information which must be observed in order to
prevent injuries to the user and damage to the printer.

NOTE highlights general or additional information about a specific
topic.

1

Introduction User guide

About this manual The user guide contains a detailed description of the printer, its

characteristic features and additional information.

` Chapter 1 Printer at a glance lists all the parts of the printer.

` Chapter 2

` Chapter 3

Installation contains start-up instructions and points to note.

Printer drivers and firmware provides instructions for installing

the printer driver.

` Chapter 4

` Chapter 5

` Chapter 6

Control panel explains how to control printer operations.
Print media tells you how to load, transport and eject media.
Changing the ribbon cassette explains how to remove and in-

stall a ribbon cassette.

` Chapter 7

Replacing the print head explains how to remove and install a

print head.

` Chapter 8

Menu contains all the information necessary for controlling the

printer via the control panel.

` Chapter 9

Troubleshooting provides instructions for rectifying faults

which do not require the intervention of qualified personnel.

` Chapter 10

Care and maintenance provides information on the upkeep

of the printer and contains important information in case the printer has
to be transported.

` Appendix A

Specifications informs you about the technical specifications

of your printer and the paper which should be used.

` Appendix B

` Appendix C

` Appendix D

` Appendix E

Character sets lists the available character sets.

Emulations deals with programming via the interface.

Interfaces explains the interfaces.

Consumables and accessories, consumables and accesso-

ries contains information about options and accessories you can purchase
for your printer.

2

User guide Printer at a glance

1

Printer at a glance

View from the front

Cover

Power switch (On/Off)

Control panel Paper tray

View with cover opened

Ribbon cassette

Release lever

Print head

3

Printer at a glance User guide

View from the rear

Power

inlet

Parallel

interface

1st Serial

interface

2nd Serial

USB

interface

interface

4

User guide Installation

2

Installation

Unpacking the printer Place your packaged printer on a solid base.

Make sure that the “Up” symbols point in the correct direction.

Open the packaging, lift the printer out of the cardboard box and re­move the re-maining packaging material.

Check the printer for any visible transport damage and missing items.
The following items should be included:

` The Quick start guide (QSG)

` This CD-ROM (at the back of the Quick start guide)

` The power cable

` The ribbon cartridge

If you find any transport damage or if any accessories are missing,
please contact your dealer.

5

Installation User guide

Placing your printer Place the printer on a solid, flat, surface, ensuring that the printer is po-

sitioned in such a way that it can not topple, and that there is easy access
to the control panel and paper input devices. Also ensure that there is
sufficient space for the printed output.

min. 1 cm min. 1 cm

STOP

min. 2 cm

min. 10 cm

Location Minimum space

Left and right side of the printer 1 cm
Top of the printer 2 cm
Rear of the printer to ensure sufficient ventilation 10 cm

to print on a DIN A4 sheet 12 cm
to print with a built-in MICR 15 cm

The power supply cable may be damaged if the paper edges con­stantly chafe the insulating sheath. The user must always ensure
that there is sufficient distance between the power supply cable
and the paper.

6

User guide Installation

When selecting the printer location, observe the following additional
instructions:

STOP

Never place the printer in the vicinity of inflammable gas or
explosive substances.

` Protect the printer from shock, impact and vibration.

` Be sure to connect the printer to a socket with the correct mains

voltage.

` Do not expose the printer to direct sunlight. If you cannot avoid

placing the printer near a window, protect it from the sunlight with
a curtain.

` When connecting the computer with the printer, make sure not to

exceed the permitted cable length (see

Interface specifications,

page 87).

` Ensure sufficient distance between the printer and any heating radi-

ators.

` Avoid exposing the printer to extreme temperature or air humidity

fluctuations. Above all take care to avoid the influence of dust.

` Always disconnect the system from the mains before opening the

device to perform maintenance work or remedy errors.

` It is recommended to install the printer in a place which is acousti-

cally isolated from the workplace because of the noise it may pro­duce.

7

Installation User guide

Checking the printer voltage

STOP

Make sure that the device has been set to the correct voltage (e.g. 230 V
in Europe, 120 V in the USA). To do this, check the type plate above
the power inlet at the back of the printer. Contact your dealer if the set­ting is incorrect.

Never switch on the printer if the voltage setting is incorrect,
since this may result in severe damage.

Type plate

Connecting the printer

Connect the power cable to the power inlet of
the printer. Connect the power cable plug to a
mains socket.

8

User guide Installation

Make sure that the printer and the computer
are switched off and connect the data cable
between the printer and the computer, in this
example a 36-pin centronics parallel cable.

9

Switching on the printer

Before switching the printer on, make sure that it is connected correctly
and that you have followed all the safety and installation instructions
(see section Placing your printer, page 6).

Press the power which is located at the front
bottom right of the printer switch for switch­ing on the printer.

The printer initializes.

ONLINE
NO PAPER

SET UP

1

When the initialization is completed, the
Ready indicator and the USER 1 indicator

2

EJECTUSER

STOP

lights up. The message ONLINE NO PA­PER appears on the LCD. The printer is in

the online status and ready to accept data from
the system. You can now insert a document or
a passbook.

User guide Printer drivers and firmware

3

Printer drivers and firmware

Printer drivers You need to install a printer driver so that the printer can process the

data from your application programs.

An original driver offers the best conditions for optimal printing re­sults. All available printer drivers can be found on the CD-ROM en­closed with the printer, as well as on our Internet site, from which you
can also download updated versions as necessary.

The use of any Windows printer driver from the CD-ROM requires
that the printer is set to Epson emulation (see Menu parameters,
page 57 and chapter Emulations, page 107).

Installing a printer driver in Windows 95/98

To install the printer driver, proceed as follows.

1.

Insert the supplied online CD-ROM in the CD-ROM drive.

2.

Click on the Start button in the Windows taskbar.

3.

Move the mouse to Settings and click on Printer to open the
printer folder.

4.

Click on New Printer.

5.

Click on Next In the Printer Installation Wizard.

6.

Specify whether you want to operate the printer as a Local Printer
or Network Printer by clicking on the relevant option, then press

Next.

For instructions on installing the printer as a network printer,
please consult the documentation supplied with your network
operating system and/or printer server, or contact the network
administrator.

7.

Click on Disk, then on Browse.

8.

Select the CD-ROM drive and open the directory
n:\english\drivers\<printer model>\win9x (“n“ stands for
the letter of your PC drive).

9.

Open the folder of your printer’s operating system, select the file
oemsetup.inf and click on OK.

10.

Select the printer type. Click on OK, then on Next.

11

Printer drivers and firmware User guide

11.

Select the port to which your printer is connected, then click on
Next.

12.

If required, edit the name of the default printer and specify
whether you wish to use the printer as a default printer by clicking
on the relevant option. Then click on Next.

13.

Specify whether you wish to print out a test page by selecting the
relevant option and click on Finish. The printer driver will now be
installed.

Installing a printer driver in Windows 2000/XP

The online CD-ROM contains printer drivers for the most common
Windows applications. To install the printer driver, proceed as follows.

1.

Insert the supplied online CD-ROM in the CD-ROM drive.

2.

Click on the Start button in the Windows taskbar.

3.

Click on Printers and Faxes to open the printer folder.

4.

Click on File and Add Printer in the menu bar.

5.

Click on Next In the Printer Installation Wizard.

6.

Specify whether you want to operate the printer as a Local Printer
or Network Printer by clicking on the relevant option, then press

Next.

For instructions on installing the printer as a network printer,
please consult the documentation supplied with your network
operating system and/or printer server, or contact the network
administrator. To install a network printer, you will need Admin­istrator rights.

If you are using the printer locally, you can continue installing the driver
in one of two possible ways:

12

` Manual installation of printer driver: in this case, continue with Step 7.

` Automatic installation of printer driver via Plug & Play function: in this

case, continue with Step 12 once the printer installation wizard has deter­mined the printer, port and printer name.

7.

Select the port to which your printer is connected, then click on
Next.

8.

Click on Data Carrier, then click on Browse.

9.

Select the CD-ROM drive and open the directory
n:\english\drivers\<printer model>\win2000 (“n“ stands for
the letter of your PC drive).

10.

Open the folder of your printer’s operating system, select the file
OEMPRINT.inf and click on OK.

User guide Printer drivers and firmware

11.

Select the printer type. Click on OK, then on Next.

12.

If required, edit the name of the default printer and specify
whether you wish to use the printer as a default printer by clicking
on the relevant option. Then click on Next.

13.

If you are using the printer as a network printer, you have the
option of sharing it with other network users. In this case you must
enter an access name which will be displayed to the other network
users. Then click on Next.

14.

Specify whether you wish to print out a test page by selecting the
relevant option and click on Finish. The printer driver will now be
installed.

Other operating systems The printer can also be used with other operating systems such as Linux

or Unix. In this case, set the printer to the EPSON or IBM Proprinter
emulation for which defaultdrivers are available in most operating
systems.

Changing printer settings You can make permanent changes to the printer settings using the con-

trol panel of the printer (see chapter Menu, page 45). Various printer
settings can also be entered in the operating system of your PC,
however.

1.

Click on the Start button in the Windows taskbar.

2.

Windows 95/98: move the mouse to Settings and click on Printers
to open the printer folder.
Windows 2000/XP: click on Printers and Faxes to open the
printer folder.

3.

Move the mouse pointer to the appropriate printer symbol, press
the right mouse key and click on Properties.

Details of the settings available in this window can be found in the Win­dows documentation or help pages.

Settings entered in the printer driver via Windows have priority
over settings entered via the printer menu. It is therefore possi­ble that the former may overwrite the latter.

13

Printer drivers and firmware User guide

Form settings (Windows 2000/NT 4.0/XP)

In contrast to Windows versions 95/98/ME, in which forms are de­fined in the printer driver itself, Windows versions 2000/NT 4.0/XP
have a central facility for managing form properties and assign one pa­per feed only.

If you want to set up a form not included in the Windows default set­tings, proceed as follows.

You will need Administrator rights to define new forms.

1.

Click on the Start button in the Windows taskbar.

2.

Click on Printers and Faxes to open the printer folder.

3.

In the menu bar, click on File and Server Properties.

4.

In the window Printer Server Properties, click on Form if neces­sary.

5.

Either select an existing form from the Forms list or activate the
option New Form.

6.

Enter a form name and the desired values.

7.

Click on Save to save the new form.

You can now assign this form to the paper feeds of your printer (see

Changing printer settings, page 13).

The form cannot be assigned if its dimensions exceed the per­missible paper sizes of the specified paper feed.

14

User guide Printer drivers and firmware

Loading firmware The most current version of the firmware can be downloaded from our

Internet site. Make sure that the download consists of the following

files:

` Standard Model PB Flash V1.00.exe: the memory writer (flash)

` BL_XXXX.IPL: Bootblock of the printer

` FWXXXX.mfw: Main firmware of the printer

` PBCGXXXX.BIN: Character generator (EU/US)

Interface You can use the serial, the parallel or the USB interface to download

the firmware to the printer.

Serial interface

Make sure that the serial interface is selected in the printers menu for
User 1 and that the settings for Baudrate and Protocol on printer and
PC are identical.

Parallel interface

Make sure that the serial interface is selected in the printers menu for
User 1, that in the PCs BIOS the parallel port is set to ECP and that the
parallel cable meets the IEEE1284 standard.

USB interface (Windows2000/XP)

Make sure that the serial interface is selected in the printers menu for
User 1, that a printer driver has been installed and the printer is defined
as default printer.

15

Printer drivers and firmware User guide

Downloading firmware to the printer

To load new firmware to the printer, proceed as follows.

1.

Browse to the folder where the firmware files are stored.

2.

Double-click the Standard Model PB Flash V1.00.exe file.

3.

On the Memory Writer screen select the interface (in our example
serial port).

4.

Make sure that the settings for port, baudrate, parity bit and stop
bit are correct.

5.

Select MAIN FIRMWARE from Download Type.

6.

Click Browse and select the BL_XXXX.IPL file.

7.

Click FLASH NOW; the download process starts.

When the download process is finished, the printer performs an initial­ization

8.

Repeat step 5 to 7 for the FWXXX.mfw file and the

PBCGXXXX.BIN file.

16

User guide Control panel

4

Control panel

The control panel keys are used for controlling your work with the
printer. The control panel is located on the front right side of your
printer and consists of a two-line LC display with 2 x 16 digits, three
keys for controlling the printer functions and four LED indicators dis­playing the status of the printer.

The functions of the keys depend on the printer’s current mode (sta­tus). There are three basic modes.

` The Online mode is the printer’s normal operating mode. Data from

your computer can be received and printed.

` In the Offline (STOP) mode the link between printer and computer

is interrupted, i.e. no data can be received and printed.

` In the Menu mode printer settings (line spacing, size of the inter-

face buffer etc.) can be altered and saved permanently.

17

Control panel User guide

Display, indicators and keys

123 4 5

1

ONLINE
NO PAPER

SET UP

2

EJECTUSER

STOP

678

1.

LCD display: Displays the internal printer status, operating instruc­tions and error messages.

2.

User 1 LED: Lights up if User 1 is active (see below).

3.

User 2 LED: Lights up if User 2 is active (see below).

4.

Paper LED: Displays if paper is inserted or not; on = paper is
inserted, off = no paper inserted, blinking = indicates that data are
sent to the printer.

5.

Ready LED: Displays if printer is offline or online; on = online,
off = offline.

6.

STOP key: Sets the printer to Online/Offline mode (see also
Ready LED)

7.

EJECT key: Ejects inserted paper (see also Paper LED).

8.

USER key: Toggles between User 1 and User 2 (see also User 1
LED and User 2 LED).

18

User guide Control panel

Status indicators

Status indicator variations The following section describes which functions the various statuses of

the indicators on the control panel have when the printer is switched
on.

Stop Eject User 1 User 2 LCD Meaning

off on — — STOP

PAPER

off off — — STOP

NO PAPER

off blinks — — LOAD

PAPER

on on — — ONLINE

PAPER

on off — — ONLINE

NO PAPER

on blinks — — LOAD

PAPER

blinks blinks — — xxxxx

xxxxx

— — on off Printer is being used by

— — off on Printer is being used by

* for EPSON/IBM emulation only

Stop, paper loaded

Stop, no paper loaded

Stop, paper required (if data +
Print Start command are
transferred from Host)*

Online, paper loaded

Online, no paper loaded

Online, paper required (if data
+ Print Start command are
transferred from Host)*

Error, cause of error is dis­played on the LCD

user 1

user 2

19

Control panel User guide

Ready indicator (STOP LED)

SET UP

SET UP

SET UP

1

Ready indicator (STOP LED) does not light up:

` The printer is in the stop status (Offline) and disabled for receiving

2

EJECTUSER

1

STOP

data from the system.

Ready indicator (STOP LED) lights up:

` The printer is switched on and in the online status. It is ready to re-

2

EJECTUSER

1

STOP

ceive data from the system.

Ready (STOP LED) and Paper indicators (EJECT LED) blink:

` The printer is not ready. A device error has occurred. Any data

2

EJECTUSER

STOP

transferred from the system is deleted. The cause of the error is in­dicated on the LCD.

20

User guide Control panel

Paper indicator (EJECT LED)

SET UP

SET UP

SET UP

1

Paper indicator (EJECT LED) does not light up:

` No paper is inserted in the printer.

2

EJECTUSER

1

STOP

Paper indicator (EJECT LED) lights up:

` Paper is inserted in the printer.

2

EJECTUSER

1

STOP

Paper indicator (EJECT LED) blinks:

` Paper required: The system has transferred data to the printer but

2

EJECTUSER

STOP

there is no document or passbook inserted into the document sup­port.

1

2

EJECTUSER

SET UP

STOP

User 1 and User 2 indicators

1

2

EJECTUSER

SET UP

STOP

Ready (STOP LED) and Paper (EJECT LED) indicators blink:

` The printer is not ready. A device error has occurred. Any data

transferred from the system is deleted. The cause of the error is in­dicated on the LCD. If paper is loaded, it will be ejected.

The User 1 or User 2 indicator lights up:

` User 1 or User 2 is active.

21

Control panel User guide

Key functions during operation

STOP key

ONLINE
NO PAPER

STOP
NO PAPER

EJECT key

REMOVE
PAPER

SET UP

SET UP

SET UP

1

When the Ready indicator lights up, you can
switch the printer from online to offline by

2

EJECTUSER

1

STOP

pressing the STOP key. The printer can re­ceive data.

When the Ready indicator is off, you can
switch the printer from offline to online by

2

EJECTUSER

1

STOP

pressing the STOP key. The printer cannot re­ceive data.

If paper is loaded when the printer is online
(Ready and Paper indicator lights up), by

2

EJECTUSER

STOP

pressing the EJECT key, the document will be
ejected, the LCD displays REMOVE
PAPER.

Warning
Data in buffer

22

SET UP

SET UP

1

When both Ready and Paper indicator light up
and there are data in the printer buffer, by

2

EJECTUSER

STOP

pressing the EJECT key, the LCD displays
WARNING DATA IN BUFFER (for a few
seconds).

1

When the Ready and Paper indicators blink,
an error has occured. Annotate the displayed

2

EJECTUSER

STOP

message in the LCD display. By pressing the
EJECT key, paper will be ejected if loaded.

If the error message doesn’t disappear after
pressing EJECT key, power the printer off
and on again. If the error consists, contact
your customer support.

User guide Control panel

USER key

When there is data in the printer and the
Ready indicator is off (Offline status), you can
delete the data in the printer by pressing the
USER key. Any inserted document is ejected
and user changes (User 1 to User 2 or User 2
to User 1).

ONLINE
PAPER

SET UP

1

When you press the USER key in online state
with paper loaded and no data exist, the User

2

EJECTUSER

STOP

will switch back to a different user (User 1 to
User 2 or User 2 to User 1), paper will be eject­ed and printer will go offline. Press the STOP
key to go online.

If the LCD displays Warning Data in Buffer
when you press the USER key during online
state (data in printer) do not press any keys.
The message will disappear after 1 second and
the printout will be performed.

23

Control panel User guide

Key functions when powering on

STOP key

By pressing the ON/OFF key and the STOP
key at the same time, you will activate the
“Hex dump”. Keep the STOP key pressed un-

SET UP

1

2

EJECTUSER

STOP

til Hex Dump NO PAPER appears on the
LCD display.

Refer to the section Hex Dump, page 63, for a
description of how to activate/deactivate and
perform the test printout.

EJECT key

By pressing the ON/OFF key and the EJECT
key at the same time, you will activate the
printout of all current parameter settings (sta­tus page). Keep the EJECT key pressed until
Print StatusPage Load Paper appears on
the LCD display.

Refer to the section Printing out the status pa-

ge, page 53, for further details on the status

page.

24

User guide Control panel

User key

By pressing the ON/OFF key and the USER
key at the same time, you will enter the menu
mode. Keep the USER key pressed until

SET UP

1

2

EJECTUSER

STOP

MENU USER appears on the LCD display.
Refer to the section Menu parameters, page 57,

for further details on the menu mode.

25

Control panel User guide

Key functions in menu mode

USER key

MENU
USER

SET UP

EJECT key

MENU
USER

SET UP

After entering the menu mode the keys of the control panel have the
following functions.

1

Use the USER key to return to the previous
parameter group or parameter on the same

2

EJECTUSER

STOP

menu level.

It is also used to change parameter settings.
For further details refer to the section Menu

handling, page 47.

1

Use the EJECT key to select the next parame­ter group or parameter on the same menu lev-

2

EJECTUSER

STOP

el.

It is also used to change parameter settings.
For further details refer to the section

handling, page 47.

Menu

STOP key In menu mode the STOP key has the following functions:

The STOP key is used, to select the next menu
level (e.g. MENU USER > Default Set User

1), to open a parameter item for changing and
to confirm changed parameter items.

For further details refer to the section Menu

handling, page 47.

MENU
USER

SET UP

1

2

EJECTUSER

1

STOP

Default Set
User1 *

SET UP

2

EJECTUSER

STOP

26

User guide Print media

5

Print media

Inserting a document Before inserting a document make sure that the printer is switched on

and the the message ONLINE NO PAPER is displayed in the LCD
(see Switching on the printer, page 10).

Insert the document in such a way that the
right paper edge is positioned inside the area
between the left side of the symbol and the
right edge of the document support, so that
the document alignment can grasp it securely.
This is especially important for documents
that are narrower than a DIN A4 sheet.

Place right edge of
document inside
this area

Then push the document towards the stop
into the document chute.

When the document is drawn in, the message
ONLINE PAPER appears in the LCD.

When printing is completed, the document is
transported out of the printer and released for
removal. The message ONLINE NO PAPER
appears on the LCD again.

27

Print media User guide

Inserting a passbook Before processing a new vertical-fold or horizontal-fold passbook, you

should eliminate the stiffness of the fold by proceeding as follows.

Open the passbook on the page that you want
to print. Bend the fold backwards extremely
hard.

Stroke along the fold of the passbook with
both thumbs and index fingers and slightly
bent the passbook outwards. If you want to
print a new passbook, repeat this procedure
several times.

STOP

If the passbook has a magnetic
stripe, take care not to crease it.

28

User guide Print media

The bulge of the opened passbook should be
as flat as possible to avoid malfunctions when
the passbook is drawn into the printer.

Place the passbook on the right-hand side of
the document support with the page to be
printed facing up. Press the fold down while
you push the passbook into the document
chute towards the stop. Keep pushing it in un­til it is automatically pulled into the correct
print position.

ONLINE
PAPER

SET UP

If the automatic document align­ment cannot properly grasp stiff
or bent passbooks, you should
place the passbook manually at
the stop at the right-hand side of
the document support and insert
it.

1

When the passbook is inserted, the message
ONLINE PAPER is displayed on the LCD.

2

EJECTUSER

STOP

STOP

Do not use passbooks that do not
correspond to the specifications
listed in the section “Paper speci­fications”. Otherwise the pass­books and the print head may be
damaged.

29

Print media User guide

When the passbook is printed, it is automati­cally transported out of the printer and re­leased for removal. If the passbook will not be
transported automatically out of the printer
you can eject it by pressing the EJECT key.

ONLINE
NO PAPER

SET UP

1

The message ONLINE NO PAPER ap­pears on the LCD again.

2

EJECTUSER

STOP

30

User guide Print media

Removing media If you want to remove an inserted media (cut sheet or passbook) press

the EJECT key. The media is transported out of the document chute
and in the LCD display appears the message:

REMOVE
PAPER

SET UP

1

You can now remove the media from the pa­per tray.

2

EJECTUSER

If a paper jam occurs please refer to the section Clearing paper jams,

page 74.

STOP

31

User guide Changing the ribbon cassette

6

Changing the ribbon cassette

Make sure that the printer is switched off before replacing the ribbon
cassette.

STOP

The print head may be hot if the printer has been printing for a
long time. Wait until it cools down and you are no longer in dan­ger of being burnt.

Removing the ribbon cassette

Open the cover by grasping it at the right and
left-hand side and swing it upward until it
clicks into position.

33

Changing the ribbon cassette User guide

Press the green release lever for the printing
mechanism. This swings the printing mecha­nism backwards.

Remove the colored ribbon guide from the
print head by pulling it downwards.

34

Raise the front end of the ribbon cassette on
both sides. Take the ribbon cassette out of the
printer.

Ensure proper disposal of used
ribbon cassettes in accordance
with the applicable national laws
and regulations.

User guide Changing the ribbon cassette

Inserting the ribbon cassette

Take the new ribbon cassette from the packaging and lift the ribbon
guide from the cassette.

Remove the transportation lock which fixes the ribbon guide to the cas­sette.

Insert the new ribbon cassette by hooking it
into the rear slots of its mountings first.

Push the front of the cassette into its mount­ing so that it clicks into position.

Please do not press the center of
the ribbon cassette as this will
deform the ribbon cassette and
will cause operation problem.

35

Changing the ribbon cassette User guide

Pull the ribbon guide under the print head.
Tighten the ribbon by turning the tension gear
in the direction of the arrow (see image be­low).

Press the ribbon guide onto the print head
from underneath until you hear it click into
place.

Check if the ribbon is transported correctly by
turning the tension gear in the direction of the
arrow.

36

User guide Changing the ribbon cassette

Close the main frame by pressing the colored
section in the middle of the frame as shown
and ensure both left and right hand sides of
the frames are fully latched.

Close the cover. The printer is now ready to
operate and to be switched on again.

We recommend to check the
printer's operation after replacing
the ribbon cassette by perform­ing a printout of the parameter
settings (see section Printing out

the status page, page 53).

37

User guide Replacing the print head

7

Replacing the print head

STOP

Removing the print head

As the print head has a very long lifetime, it is under normal circum­stances hardly ever necessary to replace it.

Always take care not to print over the edge or on a fold or perforation,
as this can damage the needles of the print head. Damage of the
needles will lead to a bad print image.

Should the print head be defective, you can replace it. Proceed as de­scribed below.

Be sure to switch the printer off before you replace the print head.

Open the cover by grasping it at the right and
left-hand side and swing it upward until it
clicks into position.

39

Replacing the print head User guide

Press the green release lever for the printing
mechanism. This swings the printing mecha­nism backwards.

STOP

If the printer has been printing
for a long time, the print head
can be hot. Wait until it has
cooled down so that you are no
longer in danger of being burnt.

Push the print head to center position to make
enough room to remove the ribbon guide
from the print head.

Remove the colored ribbon guide from the
print head by pulling it downwards.

40

User guide Replacing the print head

Remove the two screws A from the print head.

Unlock the connectors of the two flexible

cables B and disconnect the two flexible

cables from the print head.

B

A

Now you can remove the print head from its
mounting by pulling it forward.

Ensure proper disposal of the
print head in accordance with the
applicable national laws and reg­ulations.

41

Replacing the print head User guide

Inserting new print head

Push the print head straight down into the
mounting.

Set the print head onto the center of area A.

A

B

Fasten the two screws A.
Connect the flexible cables B to each connec-

tor and lock the connectors.

A

42

User guide Replacing the print head

Pull the ribbon guide under the print head.
Tighten the ribbon by turning the tension gear
in the direction of the arrow (see image be­low).

Press the ribbon guide onto the print head
from underneath until you hear it click into
place.

Check if the ribbon is transported correctly by
turning the tension gear in the direction of the
arrow.

43

Replacing the print head User guide

Close the main frame by pressing the colored
section in the middle of the frame as shown
and ensure both left and right hand sides of
the frames are fully latched.

Close the cover. The printer is now ready to
operate and to be switched on again.

We recommend to check the
printer's operation after replacing
the ribbon cassette by perform­ing a printout of the parameter
settings (see section Printing out

the status page, page 53).

44

User guide Menu

8

Menu

Programming via the control panel

Apart from being able to control your printer via the applications soft­ware you use, you can also program the printer directly. There are two
programming options you can use:

` Programming via the control panel.

` Programming via the interface using Escape sequences or control

codes.

Settings made by escape sequences have priority over settings made in
menu mode; therefore they will override these. Informations on Escape
sequences can be found in Appendix C, Emulations, page 107

Programming via the interface gives you far greater freedom for design­ing your printed pages, however, it is also a more sophisticated method
and requires some experience with programming languages and printer
control systems.

All programming via the interface is lost after you turn off the printer,
whereas the programming carried out using the control panel, is saved
and stored even after you turn off the printer.

45

Menu User guide

Calling up the menu You can access the menu in the following way:

Make sure that the printer is switched off.

Hold the USER key pressed and power on the
printer by pressing the ON/OFF key.

SET UP

1

2

EJECTUSER

STOP

The printer initializes and in the LCD display
appears the message:

1

MENU
USER

SET UP

2

EJECTUSER

STOP

Menu configurations (User 1/User 2)

ONLINE
PAPER

SET UP

Every printer is shipped with factory default settings. Basic settings
such as emulation, character pitch, form length etc., which many appli­cations make use of, are set. At the end of this chapter you will find a
menu printout (status page) (

Status page (example), page 56) which

shows you the printer’s default settings.

Your printer allows you to set and use two independent menu config­urations (User 1 and User 2). If one of your applications for example
requires an IBM printer while another program works better with an
EPSON printer, you can set an IBM emulation configuration with the
desired settings, and set the second configuration as an EPSON emu­lation.

1

The USER key allows you to change from
User 1 to User 2 and vice versa during opera-

2

EJECTUSER

STOP

tion.

46

User guide Menu

Menu handling

Key functions You can navigate in the current menu using the three keys of the con-

trol panel.

USER key

MENU
USER

Return to
Prev. Layer

EJECT key

MENU
USER

SET UP

SET UP

SET UP

1

Press the USER key to return to the previous
parameter group or parameter on the same

2

EJECTUSER

STOP

menu level.

The USER key is also used to change parame­ter settings. (see also STOP key, page 48).

If this key is pressed when the first parameter
group or parameter of the respective menu
level is active, the following message appears
on the LCD display:

1

Pressing the USER key again will open the last
parameter group or parameter of the same

2

EJECTUSER

STOP

menu level.

By pressing the STOP key you will return to
the previous menu layer (see also STOP key,
page 48).

1

Press the EJECT key to select the next
parameter group or parameter on the same

2

EJECTUSER

STOP

menu level.

The EJECT key is also used to change
parameter settings. (see also STOP key,
page 48).

Return to
Prev. Layer

SET UP

If this key is pressed when the last parameter
group or parameter of the respective menu
level is active, the following message appears
on the LCD display:

1

Pressing the EJECT key again will open the
first parameter group or parameter of the

2

EJECTUSER

STOP

same menu level.

By pressing the STOP key you will return to
the previous menu layer (see also STOP key,
page 48).

47

Menu User guide

STOP key In menu mode the STOP key has the following functions:

MENU
USER

Default Set
User1 *

Default Set
User2 Accepted

SET UP

SET UP

SET UP

1

If pressed in a main menu level the next menu
level is opened (e.g. MENU USER > De-

2

EJECTUSER

1

STOP

fault Set User 1.

If pressed when a changeable parameter item
is on the display, an asterisk appears on the

2

EJECTUSER

1

STOP

display; you can change this item now by
pressing the USER or the EJECT key.

If pressed after you have changed an parame­ter item the new value is confirmed, on the

2

EJECTUSER

STOP

LCD display appears the message Accepted
after the changed parameter item.

48

User guide Menu

Setting parameters
(principle)

1

2

EJECTUSER

SET UP

Before you begin setting the parameters, you should check which pa­rameters your system requires. Furthermore it is recommended to print
out the status page which contains the actual valid parameter values
(see Printing out the status page, page 53).

The start values, which are activated after switching on or after error
correction, are determined using the adjustable printer parameters. In
many cases these parameters are overwritten by means of a system ap­plication.

Changed parameter settings are stored when the settings menu is quit­ted and retain their values even when the printer is switched off.

Make sure that the printer is in menu mode (see section Calling up the

menu, page 46).

Press the EJECT key to select next main menu or press the USER key
to select a previous main menu.

STOP

SET UP

SET UP

SET UP

1

Press the STOP key to enter to the Parameter select mode. The LCD
displays the respective parameter and MENU.

2

EJECTUSER

1

STOP

Press the EJECT key to select a next parameter or press the USER key
to select a previous parameter.

2

EJECTUSER

1

2

EJECTUSER

STOP

Press the STOP key to enter the MENU setting mode.

STOP

49

Menu User guide

1

2

EJECTUSER

SET UP

1

2

EJECTUSER

SET UP

STOP

STOP

Terminating menu mode

1

2

EJECTUSER

SET UP

STOP

Press the EJECT key to select a next parameter value or press the
USER key to select a previous parameter value.

Press STOP key to save a parameter value. In the second line of the
LCD display the message Accepted appears. Press STOP key again to
confirm the setting.

Press the EJECT key or the USER key until in the LCD display appears
the message:

Return to
Prev. Layer

1

2

SET UP

MENU
Exit

Press the STOP key.

SET UP

1

2

EJECTUSER

STOP

Press the EJECT key or the USER key until in the LCD display appears
the message:

EJECTUSER

STOP

1

Press the STOP key. Menu mode is terminat­ed and the printer initializes.

2

EJECTUSER

SET UP

STOP

50

User guide Menu

Selecting the LC display language

MENU
USER

SET UP

Default Set
User1

SET UP

This section describes how to make settings in the menu, using the se­lection of the national language as an example.

This example shows how to change from the English language to the
German language. The same procedure applies to the other languages
(French, Italian and Spanish).

Make sure that the printer is in menu mode (see section Calling up the

menu, page 46).

1

2

EJECTUSER

1

STOP

Press the STOP key.

Press the EJECT key several times, until in the
LCD display appears:

2

EJECTUSER

STOP

Language
English

Language
English *

Language
German

SET UP

SET UP

SET UP

1

Press the STOP key. An asterisk appears in the
display.

2

EJECTUSER

1

2

EJECTUSER

1

2

EJECTUSER

STOP

Press the EJECT key.

STOP

Press the STOP key.

In the LCD display appears:

STOP

51

Menu User guide

Sprache
Deutsch akzept.

Sprache
Deutsch

Zuruck zur
vorh. Ebene

SET UP

SET UP

SET UP

1

2

EJECTUSER

1

STOP

Press the STOP key to confirm the selection.

If you want to change other parameter items
in this menu level, use the USER or EJECT

2

EJECTUSER

STOP

key to navigate to the respective item.

If you want to navigate to the previous menu
level, press the USER key several times until
the message Zurück zur vorh. Ebene (Re-
turn to Prev. Layer) appears in the LCD dis­play.

1

2

EJECTUSER

STOP

Press the STOP key.

In the LCD display appears:

MENU
BENUTZER

MENU
Beenden

SET UP

SET UP

1

2

EJECTUSER

1

STOP

Press the USER key.

Press the STOP key. Menu mode is terminat­ed and the printer initializes.

2

EJECTUSER

STOP

52

User guide Menu

Printing out the status page

Power on + EJECT key

The printer has a function that allows you to printout the current pa­rameter settings.

There are two ways to print out the parameter settings.

` Power on + EJECT key

` Selection of “Test Print Status Page” in menu mode

Power the printer off.

Press and hold the EJECT key while switching
on the printer.

Print StatusPage
Load Paper

Print StatusPage
Printing...

Print StatusPage
Stop

SET UP

SET UP

SET UP

1

The LCD displays Print StatusPage Load
Paper. Release the EJECT key.

2

EJECTUSER

1

STOP

Insert the paper in the printer. The LCD dis­plays Print StatusPage Printing... and the

2

EJECTUSER

STOP

printout of the status page is carried out.

The paper will be ejected once printing is com­plete.

1

While printing, you can use the STOP key to
pause the printing and LCD will display Print

2

EJECTUSER

STOP

StatusPage Stop. You can resume the print­ing by pressing the STOP key again.

If EJECT key is pressed in the Pause state, pa­per will be ejected and a reset will be per­formed.

53

Menu User guide

Print StatusPage
Completed

SET UP

Print out status page in menu mode

1

2

EJECTUSER

SET UP

STOP

1

When the test printout is aborted or complet­ed, LCD will display Print StatusPage Com-

2

EJECTUSER

STOP

pleted.

The Print setting mode will be ended automat­ically and a Power ON reset will be per­formed.

Power the printer off.

Press and hold the USER key while switching
on the printer.

MENU
USER

MENU
Print StatusPage

Print StatusPage
Load Paper

SET UP

SET UP

SET UP

1

Press the EJECT or USER key twice. The fol­lowing message appears in the LCD display:

2

EJECTUSER

1

2

EJECTUSER

1

STOP

Press the STOP key.

STOP

Insert the paper in the printer. The LCD dis­plays Print StatusPage Printing... and the

2

EJECTUSER

STOP

printout of the status page is carried out.

54

User guide Menu

Print StatusPage
Printing...

Print StatusPage
Completed

SET UP

SET UP

1

The paper will be ejected once printing is com­plete.

2

EJECTUSER

1

STOP

When the test printout is aborted or complet­ed, LCD will display Print StatusPage Com-

2

EJECTUSER

STOP

pleted.

Press the STOP key to return to menu mode.

55

Menu User guide

Status page (example)

56

User guide Menu

Menu parameters The following section introduces and explains all the possible menu

settings. The default setting is marked by an asterisk (*)

Parameter group Parameter Possible settings Description

MENU
USER

MENU
CHARACTER

Default Set Off *

All
User 1
User 2

Coyp User User1 to User2 *

User2 to User1

Select User User1 *

User2

Change User User1 *

User2

Language English *

German
French
Spanish
Italian

Character Pitch 10 CPI *

12 CPI
15 CPI
17 CPI
20 CPI
24 CPI
Proportional

All sets all parameters to the default settings.
User 1 sets all parameters of User 1 to the
default settings.
User 2 sets all parameters of User 2 to the
default settings.

Copies the settings of User 1 to User 2 and
vice versa.

Defines if User 1 or User 2 is loaded aft er pow­ering on the printer.

Defines if the parameter settings of User 1 or
of User 2 are changed.

Selects the display language.

Sets the characters per inch (character pitch).
The higher the parameter the smaller the char­acter spacing.
If Proportional is selected, only the actually
required space for the character width is used.

Font Draft *

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

Courier
Roman
Sans Serif
Script
Bold
Gothic
Prestige Elite
Orator
OCR-A
OCR-B

This parameter selects the character style per­manently.

57

Menu User guide

Parameter group Parameter Possible settings Description

MENU
PAPER FORMAT

Code Page 437*, 850, 860, 863,

865, 851, 852, 853,
855, 857, 866, 869,
USSR Gost, 864,
437G, 920, 858, 923
ISO 8859-2 East
Europe, ISO 8859-5
Cyrillic, ISO 8859-7
Greece, ISO 8859-8
Hebrew
1250 Windows
Latin2, 1251 Win­dows Cyrillic, 1252
Windows Latin1,
1253 Windows
Greek,1254 Win­dows Latin5, 1255
Windows Hebrew,
1256 Windows Ara­bic, 1257 Windows
Baltic Rim

Line space 1/6 *

1/5

Form length

1)

6 Lines

I

68 Lines *

I

90 Lines
A4

Selects the character set. These character
sets can be used according to the selected
emulation.
The character sets are not necessarily avail­able for all fonts; see also Available code

pages and fonts, page 104.

Sets the line density in lines per inch.
1/6 = 6 lines per inch

Sets the form length either via line formats or
the standard format A4.
Please note that the adjustment in lines
depends on the selected LPI. For example 6
LPI at a selected line number of 90 lines
results in a formlength of 15 inches (90 lines/
[6lines/inch]) = 15 inches).

Top of form pos. 0/60

Bottom edge

Line length 80 * (Epson/IBM)

Left edge 10*

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

1)

58

10/60 *
30/60
60/60

0/60 *
30/60

90 * (Olivetti)
94

I

10

Sets the position of the first printing line. The
factory setting for the first printing position is
10/60" (4,23 mm). This is equivalent to the
second line from the top.

Sets the position of the last printing line.

Sets the line length; unit is number of charac­ters at a character density of 10 cpi.

Sets the left margin; unit is number of charac­ters at a character density of 10 cpi.

User guide Menu

Parameter group Parameter Possible settings Description

MENU
CONTROL

Reference edge Left *

Right

Sets the horizontal leading edge.
Left: the left edge of the character matrix is
aligned to the the left edge of the document.
Right: the right edge of the character matrix is
aligned to the right edge of the document.

Media Cut Sheet *

H. Binding
V. Binding

Specifies the media type.
Select H. Binding if you want to print pass­books with horizontal binding, V. Binding for
passbooks with vertical binding.
Cut Sheet: 400 cps max
H. Binding: 300 cps max
V. Bindi ng: OPEN

Cut sheet mode Single-ply *

Multi-ply (2-3)
Multi-ply (4-5)

Speed Auto *

Normal
High

Sets the respective value for printing on cut
sheets. This ensures that single or copy paper
produces optimum results

Auto: depends on the settings of MEDIA
Normal: 300 cps
High: 400 cps

Low noise Off *OnSwitches the low noise function on and off.

MSR-H Standard

2)

IBM * (Olivetti)
DIN/ISO * (Epson)

Selects the MSR-H (magnetic stripe reader)
standards.

ANSI

2)

MSR-H Duplicate

Off *OnSelects if the MSR block will be duplicated or

not.

MENU

CR Code CR=CR *

DA TA

LF Code LF=LF *

Zero Normal *

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

CR=CR+LF

LF=CR+LF

Slashed

Defines the action prompted by a carriage
return.
CR=CR: carriage return only
CR=CR+LF: carriage return and a line feed.

Defines the action prompted by a line feed.
LF=LF: line feed only
LF=CR+LF: carriage return and line feed.

Selects if normal zero (0) or the slashed zero
(Ø) is printed.

59

Menu User guide

Parameter group Parameter Possible settings Description

MENU
INTERFACES

Menu, interfaces

Type RS232_1

Parallel
USB
RS232_2

3)

Selects the interface. Printer can be conf igured
either for serial, parallel or USB connection.
Two interfaces can be used at the same time,
one assigned to User 1 and one to User 2.

If RS232_1 is selected

Baud rate 4800

9600

Selects the data transmission rate (baud rate)

(baud = bit per second).
19200 *
38400

Data bits 7

Selects the number of data bits per data byte.
8*

Stop bits 1 *2Selects if one or two stop bits are used per

data byte.

Parity Even

Odd
None *

The parity test for received data bytes can be

selected. None causes transmission in both

directions without parity bit. If Even or Odd is

selected, the bytes are checked if they have

even or odd parity.

Protocol Ready/Busy *

Xon/Xoff

Selects the type of protocol, i.e. a certain set of

rules and procedures for ensuring error-fr ee

data exchanges between computer and

printer. Details of the available protocols can

be found in the section Serial attachment

characteristics, page 127.

CTS Valid *

If Parallel is selected

Parallel Bidir On *

If RS232_2 is selected

Baud rate 2 4800

Data bits 2 7

Stop bits 2 1 *2Selects if one or two stop bits are used per

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

Sets the signal CTS (Clear To Send) on or off.
Invalid

Sets the bidirectional data transfer
Off

(IEEE1284): if set to on ECP is supported, if off

Nibble mode only is supported.

3)

Selects the data transmission rate (baud rate)
9600

(baud = bit per second).
19200 *
38400

Selects the number of data bits per data byte.
8*

data byte.

60

User guide Menu

Parameter group Parameter Possible settings Description

MENU
INTERFACES

MENU
EMULATION

MENU
Epson

Parity 2 Even

Odd
None *

Protocol 2 Ready/Busy *

Xon/Xoff

CTS 2 Valid *

Invalid

Emulation type Epson * (User 1)

IBM
Olivetti * (User 2)

Country US-ASCII *

France
Germany
Great Britain
Denmark 1
Sweden
Italy
Spain 1
Japan
Norway
Denmark 2
Spain 2
Latin America

The parity test for received data bytes can be

selected. None causes transmission in both

directions without parity bit. If Even or Odd is

selected, the bytes are checked if they have

even or odd parity.

Selects the type of protocol, i.e. a certain set of

rules and procedures for ensuring error-fr ee

data exchanges between computer and

printer. Details of the available protocols can

be found in the section Supported protocols

,

page 127.

Sets the signal CTS (Clear To Send) on or off.

Selects the emulation for the printer. For fur-

ther details refer to chapter Emulations

,

page 107

Selects the national character set in Epson

emulation. The character sets are not neces-

sarily available for all fonts; see also section

Available code pages and fonts

, page 104.

Character Table Italic

MENU

Character set Set1 *

IBM

AGM mode Off *OnActivates or deactivates the AGM (Alternative

IBM 4722 Off *OnActivates or deactivates the IBM 4722 emula-

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

Graphic1 *
Graphic2

Set2

Only available for Epson emulation. Either the

Epson character set Italics or the IBM gr aphics

character set 1 or 2 can be activated in the

code range from hex. A0 to hex. FE.

Selects the character set with standard charac-

ters or extended characters in IBM emulation.

Graphics Mode) mode in IBM emulation.

tion. This emulation need specific protocols

and drivers according to the IBM 4722 printer.

61

Menu User guide

Parameter group Parameter Possible settings Description

MENU

Sub Emulation PR2 *

Olivetti

Vertical resol. 1/240 *

MENU

— — Prints out a list of alle current parameter

Print StatusPage
MENU

— — Terminates the menu mode.

Exit

1) Only in Epson and IBM emulation

2) Only if MSR-H is installed

3) Only for printer model with second serial interface

Selects the Olivetti sub emulation.
PR50

Selects the vertical resolution (line spacing)
1/216

settings.

62

User guide Menu

Test function

Hex Dump With the interface test (Hex-Dump/H-Dump) you can test data trans-

mission from the computer to the printer. During this test, the data
from the computer is printed out in two columns. The text in the left
column is printed in hexadecimal format and in the right column in
ASCII format.

Activating Hex Dump

Switch the printer off.

Keep the STOP key pressed and power the
printer on by pressing the ON/OFF key.
Keep the STOP key pressed until Hex Dump
NO PAPER appears on the LCD display.

SET UP

1

2

EJECTUSER

STOP

Hex Dump
NO PAPER

Hex Dump
Printing...

SET UP

SET UP

1

2

EJECTUSER

1

STOP

Insert a sheet of paper. The sheet is drawn in.

Send now the test file from your PC to the
printer.

The message Hex Dump Printing... is dis­played and the printout is carried out.

2

EJECTUSER

STOP

USER and SELECT key are invalid during
printing is performed.

After printing is done, press the STOP key to
print all remaining data of the line buffer.

You can use the STOP key to interrupt the test
printout.

63

Menu User guide

If the printer receives data and there is no pa­per in the printer, the message will be changed
to Hex Dump Load Paper.

Hex Dump
Load Paper

SET UP

1

2

EJECTUSER

STOP

Exiting the test mode You can exit the test mode only by switching the printer off.

Test printout Hex Dump

Address

Hex data ASCII

(Example)

0000 00 01 02 03 04 05....0C 0D 0E 0F ................

0010 10 11 12 13 14 15....1C 1D 1E 1F ................

0020 20 21 22 23 24 25....2C 2D 2E 2F !"#$%&'()*+,-./

0030 30 31 32 33 34 35....3C 3D 3E 3F 0123456789:;<=>?

0040 40 41 42 43 44 45....4C 4D 4E 4F @ABCDEFGHIJKLMNO

0050 50 51 52 53 54 55....5C 5D 5E 5F PQRSTUVWXYZ[\]^_

64

User guide Troubleshooting

9

Troubleshooting

Many of the faults and problems which may occur while using the
printer are minor problems which you can solve yourself. The follow­ing chapter should help you to distinguish between a simple operating
error and a major malfunction.

This chapter provides information on the rectification of faults without
the assistance of specially trained personnel. Follow the advice and tips
in this chapter if your printer is not working correctly.

Important notes on the care and maintenance of your printer can be
found at the chapter.

STOP

Repairs should only be performed by authorised service personnel.

65

Troubleshooting User guide

General print problems

Problem Corrective action

The display remains dark

The printer is switched on, but noth­ing happens (nothing is displayed,
no noise).

The display is lit, but the printer does not print

Switch off the printer and proceed as follows:

1.

Check that the power plug is correctly connected to the socket
on the printer.

2.

Check that the power plug is seated properly in the wall socket.

3.

Switch on the printer again. If the printer is now connected cor­rectly, the printer initializes and text is shown on the display.

If these steps do not eliminate the fault:

` Replace the power cord and repeat step 3.
` Check that power flows at the socket e.g. using a desk lamp, if

necessary use a different socket and repeat step 3.

` Contact your dealer if the printer cannot be powered up.

STOP

1.

Do not attempt to open the printer . You might suffer an
electric shock.

Check that the printer is Online. If the displays shows Stop,
then press the key Online. Try to print again.

2.

Check the connection from the printer to the computer (inter­face cable):

` Check that the interface cable is properly connected t o the com-

puter and to the printer.

66

` Check that it is the correct interface cable for your printer. Infor-

mation on the interface is located in the section Connecting the

printer, page 8, and in chapter Interfaces, page 123.

` Check that the printer is properly adapted to the computer (con-

figured). Refer to section The control panel (page 29). Check
the parameter set in the menu under INTERFACES

, page 60,

and if necessary correct it.

3.

Check whether the printer is working properly. To do this, print
out a copy of the menu; see Printing out the status page

,

page 53.

4.

Check that the top cover is closed.

5.

Check that paper is inserted and loaded. Refer to the chapter

Print media

, page 27.

User guide Troubleshooting

Problem Corrective action

1.

Problems with the paper feed

The paper is not fed in

Check that the correct media type is selected in the menu, if
necessary select the correct media type. See section Media

,

page 59.

2.

Check if the right edge of the document is positioned inside the
area between the left side of the symbol and the right edge of
the document support. See section Inserting a document

,

page 27.

3.

Make sure that the paper meets the v alue s of the paper specifi­cations. See section Paper specifications

, page 85.

67

Troubleshooting User guide

Problems with the print quality

Problem Corrective action

Print is faulty The inserted document is too thick. Use a document with the cor-

rect thickness. Refer to the section Paper specifications
and the chapter Print media

, page 27.

Print is too pale The ribbon is used up or the ribbon cassette is not correctly fitted.

Refer to the chapter Changing the ribbon cassette

Smudged print The ribbon is damaged (e.g. frayed). Change the ribbon as

described in the chapter Changing the ribbon cassette

1.

Dots within characters are missing

Check whether the ribbon is damaged. To do so check the rib­bon cassettes functionality by turning the green tension gear in
direction of the arrow on the cassette; check if the ribbon itself
is torn or has holes etc. If necessary replace the ribbon cas­sette; see the chapter Changing the ribbon cassette

, page 85

, page 33.

, page 33.

, page 33.

Prints undefined characters

2.

Check whether the print head is damaged. To do so print out a
status page (see Printing out the status page

, page 53) and
check if under the lines representing the software versions all
24 lines are present. Every line represents one of the 24 nee­dles of the print head. If not so, replace the print head; see the
chapter Replacing the print head

, page 39.

We recommend to use genuine ribbon cassettes only.
In case of a damaged print head, please contact your
dealer.

1.

Check that the interf ace plug is correctly connected t o the com­puter and to the printer.

2.

Check that the proper emulation and the correct character set
(country, CG table or character set) is selected in the menu;
see section Emulation type
page 61 and Olivetti

, page 62.

, page 61, Epson, page 61, IBM,

68

3.

Check the length of the interface cable; see the chapter

Interfaces

, page 123.

User guide Troubleshooting

Error messages and warnings

Malfunctions are differentiated as warnings and errors. For a warning a
message only appears on the LCD briefly.

As soon as the control logic of the printer detects an error, it aborts the
printout and the Ready and the Paper indicators on the control panel
starts to blink. An error message is issued on the LCD. The cause of
this malfunction and the possible troubleshooting actions are listed in
the following table.

Press the STOP key or close the cover after eliminating the problem.
The message STOP NO PAPER appears on the LCD. When you
press the STOP key again, the printer is switched to Online. The Ready
indicator lights up and the message ONLINE NO PAPER appear on
the LCD. The printer is ready to accept data from the system.

If our suggestions on the next pages are not sufficient to eliminate the
problem, you should call the Customer Service.
When you inform the Customer Service you must specify the Serial
number and the model type of the printer. Hold a status page with the
current parameter settings in readiness.

You can read this on the type plate on the rear of the printer. The serial
number is also printed out with the status page (top right).

All the functions of the printer are controlled by the system via the in­terface. You can check the printer functions by printing the current list­ings of setups.

69

Troubleshooting User guide

Unrecoverable errors The following errors are unrecoverable by the user. If displayed in the

LCD display, power the printer off and on again.

` CAM Error

` Carrier Error

` RAM Error

` ROM Error

` EPROM Error

` CG Error

` MSR-H Error

` Key Scan Error

If the error message appears again after you have repeatedly powered
the printer off and on, contact your dealer or customer service.

70

User guide Troubleshooting

Recoverable errors

Message Condition Corrective action

Print Head Hot Error

Ribbon Cassette Error

The print head is too hot

Either the ribbon cassette is not
installed correctly, the function of the
ribbon cassette is not correct or you
are using a ribbon cassette of another
manufacturer.

` Power the printer off, open the cover

and wait a few minutes. Then power
the printer on again.

` Check if the ribbon cassette is in-

stalled correctly (see section

Changing the ribbon cassette

page 33).

` Check the function of the ribbon

cassette. To do this, turn the green
tension gear of the ribbon cassette
in the direction of the arrow. Check
if the ribbon itself will be moved

,

Paper Length Error

Framing Error (Serial I/F)

Epson/IBM emulation: When print is

going across the bottom edge of a
paper.
Olivetti emulation: when print will
exceed the selected page length. (In
case of Epson/IBM emulation paper
will be ejected, if print exceeds the
page length.)

The Stop bit is not detected by the
serial interface.
“?” is printed instead of the received
data until the error is canceled.

` Only use original ribbon cassettes of

the manufacturer.

` When Reset Error Command or

General Reset Command (PR2) is
received, if there is no paper in the
printer, the error is canceled, and it
is in a online state.

` If STOP Key is pressed, if there is

no paper in the printer, it is in a of­fline (STOP) state, and the error is
canceled.

` If STOP key is pressed, the error is

canceled and the printer is in offline
(STOP) state.

` Make the Data bit and Stop bit of PC

and printer compatible.

71

Troubleshooting User guide

Message Condition Corrective action

Parity Error (Serial I/F)

Overrun Error (Serial I/F)

Cover Open Error

Cover Open Error

The setting of Parity of the Host PC
differs from the Parity setting of the
serial interface of the printer.
“?” is printed instead of the received
data until the error is canceled.

The data sent by the serial interface
exceed the currently prepared Ov errun
Buffer.
“?” is printed instead of the received
data until the error is canceled.

Olivetti emulation: the printer
receives printing data, printing start, bit
image or vertical position change com­mand while the cover is open.

Epson/IBM emulation: The cover
open sensor has detected that the
cover is open.
If cover open state is detected while
printing, the print out of data will stop
after the processing of data under edit
is completed. The LCD display will
change to Cover Open after printing
stops.
If paper is at TOF position, printing will
not be performed and the paper will be
ejected.
During cover open state inserted
paper will not be loaded into the
printer.

` If STOP key is pressed, the error is

canceled and the printer is in offline
(STOP) state.

` Make the Parity settings of Host PC

and printer compatible.

` If STOP key is pressed, the error is

canceled and the printer is in offline
(STOP) state.

` Check the protocol and/or the hand-

shake of the serial connection.

` When Reset Error Command or

General Reset Command (PR2) is
received, if the cover is closed, the
error is canceled, and it is in a online
state.

` If STOP Key is pressed, if the cover

is closed, the printer is in a offline
(STOP) state, and the error is can­celed.

` If the cover is closed, the printer is

shifted to online state.

` If the cover is opened during other

errors (e.g. Paper Jam Error, Paper
Length Error) occur, the LCD mes­sage will not be changed. However,
if the cover is closed in that error
state, those errors will be canceled.

72

User guide Troubleshooting

Warnings

Message Condition Corrective action

Data in Buffer USER or EJECT key is pressed in

online state and there are data in the
print buffer.

Remove Paper The paper detection sensor detects a

paper after paper ejection was per­formed.

` When the above-mentioned condi-

tion occurs, LCD Message is dis­played "Warning Data in buffer" for
3 second and it returns to the origi­nal state.Therefore, the function of
pressed key is not performed.

` When the ejected paper will be re-

moved, the message disappears.

73

Troubleshooting User guide

Clearing paper jams If a document which was fed into the printer is not automatically eject-

ed or ejected after pressing the EJECT key on the control panel after
its processing, a paper jam has occurred inside the printer and is dis­playd in the LCD display. The paper jam must be cleared manually.

STOP

The print head may be hot if the printer has been printing for a long
time. Wait until it has cooled down so that you are not in danger of
being burnt.

Open the cover by grasping it at the right and
left-hand side and swing it upwards until it
clicks into position.

74

Press the green release lever for the printing
mechanism. This swings the printing mecha­nism backwards.

User guide Troubleshooting

Press the two green release levers on both
sides of the panel and lift the panel up. Then
remove the jammed paper by pulling it in di­rection of the arrow out of the printer.

Close the main frame by pressing the colored
section in the middle of the frame as shown by
the white arrow and ensure both left and right
hand sides of the frames are fully latched.

Close the cover. The printer is now ready to
operate and to be switched on again.

We recommend to check the
printer's operation by performing
a printout of the parameter set-

tings (see section Printing out the

status page, page 53).

75

User guide Care and maintenance

10

Care and maintenance

The printer is designed to operate with minimal maintenance. It is ad­visable to clean the inside of the printer from time to time with a vacu­um cleaner.

STOP

Before cleaning, turn off the printer, wait 5 to 10 seconds and discon­nect the power cable.
Do not oil or grease the printer, especially the sliderails and shafts.

Cleaning the housing Clean the printer housing with mild detergent (use a dishwashing agent,

if necessary, or a plastic cleaning agent) and a soft lint-free cloth.

Take care not to pour any liquid into the ventilation slots of the
housing.

STOP

Do not use abrasive cleaners. Never use solvents or alcohol.

Cleaning the interior Switch the printer off before you start cleaning the interior and pull the

mains plug for your own safety.

Proceed as follows to remove any paper dust that has accumulated in
the printer:

1.

Open the printer and remove the ribbon cassette (see the section

Removing the ribbon cassette, page 33).

2.

Push the print head completely aside so that the area below can
also be cleaned.

3.

Use a special vacuum cleaner, which is also used for cleaning opti­cal equipment, or a soft brush to remove the paper dust.

STOPSTOP

Never use any chemical liquids to clean the platen or the rollers.

4.

Re-insert the ribbon cassette after completing the cleaning and
close the printer (see the section Inserting the ribbon cassette,
page 35).

5.

Connect the printer by inserting the power plug into the wall out­let.

77

Care and maintenance User guide

Cleaning the MSR-H magnetic stripe

1

2

SET UP

STOP

EJECTUSER

MSR-H Cleaning
Load Paper

SET UP

If your printer has an MSR magnetic stripe reader, the MSR read/write
head can be cleaned with a special cleaning sheet as follows.

Press the USER and EJECT key and keep the
key pressed while switching on the printer.

1

The message MSR-H Cleaning Load paper
appears on the LCD display.

2

EJECTUSER

STOP

MSR-H Cleaning
Cleaning...

SET UP

Insert the special MSR-H cleaning sheet at the
right side of the printer.

The cleaning routine starts at once.

1

The message MSR-H Cleaning Cleaning…
appears on the LCD.

2

EJECTUSER

STOP

78

User guide Care and maintenance

Switch the printer off and on again in order to
set the printer in the normal operating mode.

1

2

EJECTUSER

SET UP

STOP

The cleaning sheet can be used several times.

79

Care and maintenance User guide

Transport of the printer

Preparations for transport If you intend to transport the printer over a short distance only, ensure

that it has been switched off correctly.

STOP

Never remove the mains plug when you can still hear mechanical
noise.

Make sure that the printer is transported horizontally. Don’t tilt the
printer nor put it upside down. Keep the packaging for future trans­port.

Shipping the printer When shipping the printer, the printer and its accessories must be prop-

erly packed. If your carton or packing material is lost, contact your deal­er or service representative.

Properly packing the printer requires all the original packing materi­als.

1.

Turn off the power switches of the printer and the host computer.
Disconnect the power cord from the printer.

2.

Disconnect the interface cable.

3.

Remove the ribbon cassette (refer to section Removing the ribbon

cassette, page 33).

4.

Pack the printer and accessories in the shipping carton (refer to
section Unpacking the printer, page 5).

80

User guide Specifications

A

Specifications

Printer specifications

Printer system Serial impact matrix printer

Printhead with 24 needles
Diameter 0.22 mm

Print speed

Draft (High Speed) CPI CPS

10 400
12 480
15 600

16.6 400

17.1 342
20 400

Draft (Normal) CPI CPS

10 300
12 360
15 400

16.6 200

17.1 228
20 266

Letter Quality
(High Speed)

Letter Quality
(Normal)

Tab speed 6 IPS (Inches Per Second)
Print width 194 characters/line at 10 cpi

CPI CPS
10 133
12 160
15 200

16.6 200

17.1 228
20 266

CPI CPS
10 100
12 120
15 150

16.6 150

17.1 171
20 171

112 characters/line at 12 cpi
141 characters/line at 15 cpi

81

Specifications User guide

Character pitch 10, 12, 15, 17.1, 20 and 24 (16.6 only for PR2)
Fonts Draft Draft

LQ Roman

Sans Serif
Courier
Bold
Prestige
Script
Orator
Orator-S
Gothic

1)

OCR-A
OCR-B

1) If OCR-A font is selected, the code page will automatically
select DIN as code page.

Emulations Epson ESC/P

IBM 4722 (including Proprinter XL24E)
Olivetti PR2E

Resolution Horizontal 120 to 360 dpi

Vertical 180 dpi

Print attributes in all
character pitches

Emphasized
Super/Subscript
Italic
Double-strike
Double-width
Double-height
Underline
Overscore
Scoring

Line spacing Optional in microsteps

n/60 inches n = 0 to 127
n/180 inches n = 0 to 255
n/360 inches n = 0 to 255

Nominal voltage 120 V ± 10%,

230 V ± 10%

Line frequency 50/60 Hz ± 3%
Network form For use in power distribution systems with neutral

and protective earth conductors (TN)

82

User guide Specifications

Rated current intake Operation (maximum):

US: 1.30 A; EU: 0.59 A
Standby:
US: 0.11 A; EU: 0.072 A

Apparent power
consumption

Operation (maximum):
US: 89.7 VA; EU: 93.6 VA
Standby:
US: 88.8 VA; EU: 11.4 VA

True output Operation (maximum):

US: 70.0 W; EU: 73.0 W
Standby
US: 6.9 W; EU: 8.9 W

Noise

Sound output level
Sound pressure level

: 7.1 dB in operation

L

WAd

: 55 dB in operation

L

pAm

Paper feed Friction feed
MTBF (Mean Time

10,000 power on hours at 25% DC (duty cycle)

Between Failures)
Dimensions Height: 168 mm, Width: 378 mm, Depth: 280 mm
Weight Standard = 9,10 kg, MSR-H = 9,95 kg
Service life

Print head
Ribbon

300 million dots/pin (normal copy mode)
10 million characters in ANK DRAFT10 cpi

Environmental conditions
Operation

Temperature
Rel. humidity
Climate

Storage

Temperature
Rel. humidity
Climate

Transport

Temperature
Rel. humidity
Climate

+10° to +35°C
15 to 75%
IEC/EN 60721-3-3, class 3K2

-5° to +45°C

5 to 95%
IEC/EN 60721-3-1, class 1K3

-20° to +60°C

5 to 95%
IEC/EN 60721-3-2, class 2K2

83

Specifications User guide

Approvals DIN EN 60 950 / VDE 0805, TUV (EN 60950) /

Certified CE Mark, UL 60950 3rd Edition / C-UL
(CSA C22.2 No 60950-00) new reversion, IEC
60950-1, EN 55022 :1998 (Class B), EN 55024
:1998, FCC PT 15B : 2000 (Class B), EN61000-3­2 :2000, EN61000-3-3: 1995

84

User guide Specifications

Paper specifications

Single and multi-copy sheet
Paper width 70 to 240 mm
Paper length 70 to 500 mm
Paper weight Single sheet:

Multi sheet:

60 to 160 g/m
80 to 260 g/m

2
2

Paper thickness Single sheet:

Multi sheet:

Number of copies Original + four copies (Copy mode)
Passbook
Paper width Open book 105 to 235 mm

Paper length Open book 140 to 210 mm

Corner radius 0 to 10 mm
Cover thickness 0.2 to 0.5 mm
Passbook thickness 2.0 mm max. (one cover + inner page)
Thickness difference 1.4 mm max.
Paper weight 75 to 120 g/m

2

0.08 to 0.5 mm

0.08 to 0.5 mm

(Horizontal stitch type)
105 to 235 mm
(Vertical stitch type)

(Horizontal stitch type)
125 to 210 mm
(Vertical stitch type)

Book condition Recommend to be flattened carefully before

insertion.

Cheques for the magnetic ink reader

The magnetic ink reader (MICR) processes cheques that have a printing zone
with magnetizable ink.

Document width 76 to 102 mm
Document length 152 to 210 mm

85

Specifications User guide

Multi-copy sheets Sets of forms may be used only if the top edge is

bound. The binding edge should be as soft as pos­sible. A wa vy binding edge ma y hamper the smooth
feeding of these sets. Multi-part forms have to be
inserted with the glued top facing down. Multi-part
forms should be tested for suitability.

Paper quality Light pulp paper of medium fine quality, paper bear-

ing the quality mark SM Post and photocopy paper
are suitable for use.
Unsuitable are: satin-finisch or coated papers, imi­tation art papers, and embossed papers.
Since paper as natural material reacts strongly to
environmental influences (e.g. humidity, tempera­ture), the place of storage should be selected care­fully. We recommend that this kind of paper should
be tested extensively before larger quantities are
acquired.
Should papers with a dark reverse side be used,
these should also be tested for their functionality.
Please pay attention to the use of infrared reflecting
colors, when acquiring these papers.

Passbooks Passbooks shall be free of any metallic parts such

as staples or metal clips.
Adhesion of any form of stamps or seals is prohib­ited, as the reliability will be impaired.
Passbooks should not have any pages of a smaller
size than the cover pages.
Passbooks should have no tears, creases, folds or
loose stitched.
Level the pages before use at the time when you
open a folded passbook. Warp of pages will
degrade the reliability.
When you open a folded passbook, curve forms
where the pages are bound in the center of the
passbook. If the curved part is too large, such pass­books may be not used.

86

User guide Specifications

Interface specifications

Parallel interface bidirectional

Type of data transmission 8-bit parallel interface (Centronics compatible)

IEEE-1284; Nibble mode
Transmission rate Max. 30 KHz
Signal status Low: 0,0 V to +0,4 V

High: +2,4 V to +5,0 V
Connection cable Material: AWG 28 at least

Length: up to 2,0 m

Twisted-pair cable with double-shield,
acc. IEEE Std 1284 – 1294

Voltage supply of external
devices on pin 18

Interface connections Printer side: Amphenol 57-40360, 36-pin

Capacity of data buffer 32 KB max.
Serial interface RS232C interface
Synchronization Asynchronous
Transmission rate 600 bauds to 38 400 bauds
Signal status OFF = Mark = log.1 = –3 V to –15 V

Connection cable Length up to 15 m
Interface connections ITT Cannon connector, series DB-9 S

U = +5 V ±10%

I = 0,5 A

Cable side: Amphenol 57-30360, 25-pin

ON = Space = log. 0 = +3 V to +15 V

max

(or compatible)

(or compatible)

Transmission protocol XON/XOFF, READY/BUSY
Capacity of data buffer 32 KB max.
USB interface USB 2.0 Full mode (12 MHz)

87

User guide Character sets

B

Character sets

This chapter shows the character sets and contains a list of all available
character sets which can be selected via control panel or by escape se­quences.

The following example shows you how to find the hexadecimal value
for a character from the symbol set tables.

hex

01234

dec

NUL SP

0
1
2
3

016324864

117334965

218345066

319355167

ASCII ,,B“ = hex.42 = dez 66

89

Character sets User guide

OCR-A character set

90

User guide Character sets

Epson character sets

Italic

Graphic1

91

Character sets User guide

Graphic2

92