TallyGenicom 2440, 2540 User Manual
User Guide
2440 2540 Matrix Printer
®
TRADEMARK ACKNOWLEDGEMENTS
“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“Windows”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows 2000”, “Windows 2003 Server”,
“Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation.
All other product names and company names appearing in this manual are the registered trademarks or
trademarks of the individual companies.
I
Table of contents
Chapter 1
Introduction 1-1
Features 1-2
Options 1-2
Symbols used 1-3
Important safety instructions 1-4
Safety Precautions 1-4
Chapter 2
Operating the printer 2-1
Overview 2-1
Setting up your printer 2-2
Unpacking the printer 2-2
Placing the printer 2-3
Installation procedure 2-4
Installing the ribbon cassette 2-5
Connecting the printer 2-7
Checking the printer voltage 2-7
Connecting the mains power 2-7
Connecting the interface cable 2-8
Switching on the printer 2-8
Printer components 2-9
Front view 2-9
Rear view 2-10
Internal view 2-11
Operations of the Control Panel 2-12
LED indicators 2-12
Control panel keys 2-13
Print quality key 2-15
Print qualities 9 needle printer 2-15
Print qualities 24 needle printer 2-15
Character pitch key 2-16
Table of contents
II
Paper handling 2-17
Paper types 2-17
Paper Specifications 2-17
Paper Size 2-17
Paper Thickness and Number of Copies 2-17
Loading paper 2-18
Overview of Paper Operations 2-18
Paper select lever 2-18
Print Gap Lever 2-19
Fanfold paper 2-20
Unloading Continuous Forms 2-21
Single sheets 2-22
Ejecting Single Sheets 2-23
Paper Parking Function 2-24
Switching from fanfold paper to single sheets 2-24
Switching from single sheets to fanfold paper 2-24
Feeding and Positioning Paper 2-25
Print Area Definition 2-25
Continuous forms 2-26
Single sheets 2-27
Setting the first printing line (TOF) 2-28
Selecting Tear-off mode 2-29
Using the tractor as pull tractor 2-31
Chapter 3
Printing 3-1
Starting or Stopping Printing 3-2
Starting Printing 3-2
Stopping Printing 3-2
Resuming Printing 3-2
Resuming from a Paper-Out 3-2
Chapter 4
Special mode 4-1
Special Mode Functions 4-1
Set-Up mode 4-2
How Set-Up Works 4-2
Entering the Set-Up Mode 4-3
Table of contents
III
Overview of the Set-Up Mode 4-4
Options with Pre-determined Values 4-6
Options with Undetermined Values 4-7
Points to Remember 4-7
Functions, parameters and values 4-8
PRINTER CONTROL menu 4-8
FONT menu 4-9
SYMBOL SETS menu 4-10
SET-UP menu 4-11
INTERFACE menu 4-12
NETWORK menu 4-13
COMMON (PUSH TRAC) menu 4-14
FRICTION menu 4-16
Recalling Factory Settings (RCALL-FACT) 4-18
Saving and Exiting 4-18
Using the Diagnostic Functions 4-19
Print Configuration Function 4-19
Printing Test Function 4-21
Hex Dump Mode 4-22
Printing Alignment Adjustment 4-23
Top of Form Adjustment Function 4-25
Setting of The First Dot Position on the Left Side 4-26
Menu access 4-28
Setting Setup Mode to Default Value (Standard) 4-29
Chapter 5
Maintenance 5-1
Cleaning 5-1
Cleaning and Vacuuming the Printer 5-1
Cleaning the Paper Rollers 5-3
Replacing the Ribbon Cartridge 5-4
Removing the Ribbon Cartridge 5-4
Installing the Ribbon Cartridge 5-5
Replacing the Print Head 5-7
Table of contents
IV
Chapter 6
Troubleshooting 6-1
Solving problems 6-1
Print Quality Problems and Solutions 6-2
Paper Handling Problems and Solutions 6-4
Operating Problems and Solutions 6-5
LED states in error conditions 6-6
Printer Failures 6-7
Diagnostic Functions 6-8
Chapter A
Specifications A-1
Printer specifications A-1
Paper specifications A-4
Print Area A-5
Continuous forms A-5
Single sheets A-6
Paper Thickness A-7
Chapter B
Interfaces B-1
Parallel interface B-1
Parallel Interface Pin Assignment B-2
B-2
Compatible mode B-3
Nibble mode B-4
Data Transmission Timing B-5
USB interface B-6
Descriptor B-6
Standard Device Descriptor B-6
Configuration Descriptor B-7
Interface Descriptor Alternate Setting B-7
Endpoint 1 Descriptor B-8
Endpoint 2 Descriptor B-8
Table of contents
V
Serial interface (option) B-9
Serial attachment characteristics B-9
Signal Description for RS232C B-9
Serial Interface Timings B-10
Serial Interface Error Handling B-12
Data rates B-13
Configuring the serial interface of the PC B-15
Auto Select Interface B-16
Chapter C
Command Sets C-1
9 wire printer C-2
Printer basic functions C-2
Emulation C-3
Command list C-3
Printer unique commands C-9
24 wire printer C-10
Printer basic functions C-10
Emulation C-11
Command list C-11
Printer unique commands C-17
Barcodes C-20
IBM mode C-20
Available barcode types C-20
Epson mode C-20
Available barcode types C-20
Chapter D
Character Sets D-1
IBM Proprinter Emulation D-2
IBM Set 1 and 2 D-2
Epson ESC Emulation D-3
National Character Sets D-3
Common Characters D-3
National Characters D-4
Restriction of fonts D-5
9 wire printer D-5
Table of contents
VI
24 wire printer D-7
Non scalable fonts D-7
Scalable Fonts and Code Pages D-9
Chapter E
Supplies and Options E-1
Supplies E-1
Options E-1
Interface Modules E-2
1-1
1
Introduction
Congratulations on purchasing the TallyGenicom Matrix Printer 2440/2540. The printer is
equipped with a small printhead, which allows printing in fast draft mode, draft mode and
letter quality. The printer lends itself to a wide range of applications, accepting a variety of
data from host computers. It caters to word processing functions with the high print quality and image processing with its ability to print bit image graphics.
Introduction Features
1-2
Features
Key printer features and options are listed in the next two sections.
• Software compatibility. The 9 pin printer operates with EPSON ESC/P and IBM
Proprinter X(L) emulations. The 24 pin printer operates with EPSON ESC/P2, IBM
Proprinter X(L)24e emulations. For both models and emulations are OKI superset
commands available.
• Various character sets. For IBM Mode: IBM Set 1 and Set 2. For EPSON Mode: 15
National Character Sets.
• Multiple fonts. The 9 pin printer has six resident fonts: High Speed Draft, Draft,
Courier, Quadrato, OCR-B, OCR-A.
The 24 pin printer has twelve resident fonts: HS Draft, Draft, Roman, Sans Serif,
Courier, OCR-B, OCR-A, Prestige, Script, Orator, Gothic, Souvenir.
• High-speed printing. At 10 cpi, print speed ranges from 533 cps for high-speed draft
quality to 133 cps for letter quality.
• Memory. The printer is equipped with ROM and RAM memory: 16 MBit of ROM
memory and 256 Kbytes of receiving buffer are available for storing input data and
downloading custom fonts.
• Simple switching of paper types. The ability to “park” continuous forms to switch
between continuous forms and single sheets.
• Automatic tear-off advancing. With factory settings of the Set-Up mode, continuous
forms’ perforations are automatically advanced up to the tear bar at the end of each job
so that forms can be torn off.
• Maintenance-free. The printer only requires periodic cleaning and changing of the rib-
bon cartridge.
Options
Printer configurations are available with:
• Metal tear-off edge
Introduction
1-3
Symbols used
Important information is highlighted in this manual by three symbols.
NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.
CAUTION: A caution message provides information that may help you
avoid equipment damage, process failure, or inconvenience. Read all
caution messages carefully.
WARNING: A warning message indicates the possibility of personal injury
if a specific procedure is not performed exactly as described in the guide.
Pay close attention to these sections and read them fully to prevent possible
injury.
STOP
Introduction Important safety instructions
1-4
Important safety instructions
Read the following instructions thoroughly before starting up your printer in order to prevent injuries and avoid damage to the device.
• Place the printer on a solid and even base so that it cannot fall down to the ground.
• Do not expose the printer to high temperatures or direct sunlight.
• Keep all liquids away from the printer.
• Protect the printer from shock, impact and vibration.
• Be sure to connect the printer to a socket with the correct mains voltage.
• Always disconnect the system from the mains before opening the device to perform
maintenance work or remedy errors.
• Do not perform any operation or action in any way other than provided in this manual.
When in doubt, contact your dealer or service company.
• Keep in mind that hazard warnings in this manual or on the printer cannot cover every
possible case, as it is impossible to predict and evaluate all circumstances beforehand.
Be alert and use your common sense.
Safety Precautions
This printer is available in two models, the 110 V model and the 230 V model. The specifications that apply to your printer depend on your machine configuration. To prevent
fire or shock hazards, connect the power plug only to a properly rated power outlet.
2-1
2
Operating the printer
Overview
This chapter explains how to operate the printer. Topics covered are:
• Setting up your printer
• Getting to know the printer’s major parts and the control panel
• Selecting paper
• Overview of paper operations
• Adjusting for paper thickness
• Using continuous forms
• Using single sheets
• Feeding and positioning paper
• Switching paper types
Setting up your printer Operating the printer
2-2
Setting up your printer
Unpacking the printer
Place your packaged printer on a solid base.
Make sure that the “Up” symbols point in the correct direction.
Open the packaging, lift the printer out of the cardboard box and remove the remaining
packaging material.
Check the printer for any visible transport damage and missing items. The following items
should be included:
If you find any transport damage or if any accessories are missing, please contact your
dealer.
Printer
Ribbon cassette
Power cord
Quick Start Guide and CD-ROM
Operating the printer Setting up your printer
2-3
Placing the printer
Place the printer on a solid, flat, surface, ensuring that the printer is positioned in such a
way that it can not topple, and that there is easy access to the control panel and paper input
devices.
Also ensure that there is enough space for sufficient ventilation and for the printed output.
When selecting the printer location, observe the following additional instructions:
Never place the printer in the vicinity of inflammable gas or explosive
substances.
• Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near
a window, protect it from the sunlight with a curtain.
• When connecting a computer to the printer, make sure not to exceed the maximum
cable length (see “Interfaces” on page B-1).
• Ensure sufficient distance between the printer and any heating devices/radiators.
• Avoid exposing the printer to extreme temperature or air humidity fluctuations. Above
all take care to avoid the influence of dust.
• It is recommended to install the printer in a place which is acoustically isolated from the
workplace because of the noise it may produce.
STOP
Setting up your printer Operating the printer
2-4
Installation procedure
1 When the printer is first taken out of the
packaging box, the cover of the printer is
taped as shown in the diagram. Remove
the tape.
2 Open the cover of the printer and
remove the shipping locks.
Keep the packaging for future transportation.
Tape
Operating the printer Setting up your printer
2-5
Installing the ribbon cassette
Proceed as follows to install the ribbon cassette.
Only use ribbon cassettes from the manufacturer as products from other manufacturers may damage
the print head or the ribbon drive.
1 Remove the ribbon cassette from its
packaging.
2 Open the printer cover.
3 Adjust the printhead to the center of the
print roller.
4 Turn the tension knob A in the direction
of the arrow in order to take up slack of
the ribbon.
A
Setting up your printer Operating the printer
2-6
5 Insert the recess B on the bottom of the
ribbon cassette into the holding pin C of
the mounting.
6 Push the cassette into its mounting until
it clicks into position.
7 Close the cover of the printer.
C
B
Operating the printer Setting up your printer
2-7
Connecting the printer
Checking the printer voltage
Make sure that the device has been set to the correct voltage (e.g. 120 V in the USA, 230 V
in Europe). To do this, check the type plate at the back of the printer. Contact your dealer
if the setting is incorrect.
Never switch on the printer if the voltage setting is incorrect, since this may
result in severe damage.
Connecting the mains power
1 Make sure that the power switch A,
located at the right side of the printer, is
in the Off position.
2 Connect the power cable to the power
inlet of the printer. Connect the power
cable plug to a mains socket.
A
Setting up your printer Operating the printer
2-8
Connecting the interface cable
The printer by default is provided with a parallel Centronics interface and an USB interface. For further in-formation about the interfaces, refer to Appendix B, “Interfaces” on
page B-1.
Switching on the printer
1 Make sure that the printer and the com-
puter are switched off.
2 Connect the data cable between the
printer and the computer, in this example a 36-pin centronics parallel cable.
Press the power switch A of the printer.
The printer initializes.
When the initialization is completed, the
Power indicator
A and the Ready indicator
(SEL)
B light up. If no paper has been
loaded, the Alarm indicator C also lights.
For more information on indicators, please
refer to the section “Operations of the Control
Panel” on page 2-12.
After loading paper, the printer is in the
online status and ready to accept data from
the system.
A
B
C
A
Operating the printer Printer components
2-9
Printer components
This section describes the major parts and controls of the printer and operations of the
control panel. Take a moment to become familiar with the printer.
Front view
1
Cover
2
Single sheet feeder: to load single sheets.
3
Platen knob: to transport paper if the printer is powered off.
4
Power switch: Switches the power of the printer on and off. Pushing the switch
to the <I> side switches it on and pushing it to the <O> side switches it off.
5
Paper select lever: to select the paper path.
6
Control panel: to load and feed paper, select print features, or change the
printer’s optional settings.
2
3
4
1
5
6
Printer components Operating the printer
2-10
Rear view
1
Paper select lever: to select the paper path
2
USB interface: connect the USB cable here
3
Parallel interface: connect the parallel cable here
4
Tractor: to hold and feed continuous forms
5
Power inlet: Connect the power cord here
6
Space for optional interface
2
3
4
5
1
6
Operating the printer Printer components
2-11
Internal view
1
Printhead
2
Paper thickness lever: to adjust the print gap for different paper thicknesses.
3
Ribbon cassette
1
3
2
Operations of the Control Panel Operating the printer
2-12
Operations of the Control Panel
This section summarizes status indications and operations of the control panel in Normal
mode. For details on Set-Up mode, see Chapter 4, “Special mode” on page 4-1.
Normal mode operation includes everyday operations, such as paper handling, font and
character pitch selection.
LED indicators
The LED lights of the control panel indicate the current status of the printer.
No. LED Status
1 POWER On: the printer is switched on. Off: the printer is switched off.
2 SEL On: the printer is in Online mode and ready to receive data from the
computer.
Off: the printer is in Offline mode and cannot receive data.
10
17
12
20
15
PROP
COURIER
OCR-B OCR-A
DRAFT
QUADRATO
HSD
SHIFT
Micro Feed
Down
Micro Feed
Up
LF TEAR PARK QUIET
TOFPRINT
MENU
ALARM
EXIT
POWER
FF/
LOAD
SEL
MENU
CHARACTER PITCH
RESET
PRINT QUALITY
SHIFT
Micro Feed
Down
Micro Feed
Up
LF TEAR PARK QUIET
TOFPRINT
MENU
ALARM
EXIT
POWER
FF/
LOAD
SEL
MENU
CHARACTER PITCH
RESET
10
17
12
20
15
PROP
PRINT QUALITY
OCR-B
OCR-A SCRIPT
ROMAN
SANS SERIF
PRESTIGE ORATOR
SOUVENIR
COURIER GOTHIC
DRAFT
HSD
Panel Layout 9 pin printer
Panel Layout 24 pin printer
SHIFT
Micro Feed
Down
Micro Feed
Up
LF TEAR PARK
QUIET
TOFPRINT
MENU
ALARM
EXIT
POWER
FF/LOAD
SEL
MENU
23
5
41
Operating the printer Operations of the Control Panel
2-13
Control panel keys
The control panel keys are used for controlling the printer operation. Key functions depend on printer status.
3 QUIET On: the printer is in Quiet mode which reduces the printing noise by
decreasing the print speed.
Off: the printer is in normal printing mode.
4 MENU On: the printer is in Setup mode. Refer to Chapter 4,
“Special mode” on
page 4-1 for further informations on the setup mode.
Off: the printer is in Normal mode.
5 ALARM On: the printer is in a fault status or paper is missing.
Off: there is no fault status and paper is inserted.
No. Key Function
1 SEL Switches the printer online or offline.
2 LF Advance paper up one line. Keep the key depressed for repeti-
tive line feeds.
3 FF/LOAD Feeds in single sheet of paper; advances continuous-form
paper to print position. Advances paper up one page.
4 TEAR Moves continuous-form paper up for tear-off or back down for
printing.
5 PARK Transports continuous-form paper to the park position. Use this
key if you want to switch to single sheet print without removing
the continuous papier.
6 QUIET Activates the Quiet mode which reduces the printing noise by
decreasing the print speed.
No. LED Status
SHIFT
Micro Feed
Down
Micro Feed
Up
LF TEAR PARK
QUIET
TOFPRINT
MENU
ALARM
EXIT
POWER
FF/LOAD
SEL
MENU
CHARACTER PITCH
RESET
PRINT QUALITY
QUA
D
H
1
91412
10 1311
2
3
4
5 67
8
Operations of the Control Panel Operating the printer
2-14
7 Print Quality Selects the print quality/font. You have the following options:
9w model: HSD Æ DRAFT Æ COURIER Æ QUADRATO Æ
OCR-B Æ OCR-A
24w model: HSD Æ DRAFT Æ COURIER Æ GOTHIC Æ
PRESTIGE Æ ORATOR Æ ROMAN Æ SCRIPT Æ SANS
SERIF Æ SOUVENIR Æ OCR-B Æ OCR-A
For more information, refer to section
“Print quality key” on
page 2-15.
8 CHARACTER
PITCH
RESET (+
SHIFT)
Selects the character pitch. You have the following
options:
10 Æ 12 Æ 15 Æ 17 Æ 20 Æ PROP
Press this key in combination with SHIFT to clear a paper jam
alarm. For more information, refer to section
“Character pitch
key” on page 2-16.
9 SHIFT Press this key in combination with other keys to perform the fol-
lowing tasks.
1
10 MENU + SHIFT Press this key combination to activate setup mode. Refer to
Chapter 4,
“Special mode” on page 4-1 for further informations
on the setup mode.
11 Micro Feed
Down + SHIFT
9w model: Feeds paper backwards in 1/72 inch increments.
24w model: Feeds paper backwards in 1/60 inch increments.
12 Micro Feed
Up + SHIFT
9w model: Feeds paper forward in 1/72 inch increments.
24w model: Feeds paper forward in 1/60 inch increments.
13 PRINT + SHIFT Press this key combination to printout an overview of the printer
configuration.
14 TOF + SHIFT Press this key combination to adjust the position of the first
printing line. Refer to section
“Setting the first printing line
(TOF)” on page 2-28.
1. The printer must be in Offline mode.
No. Key Function
Operating the printer Operations of the Control Panel
2-15
Print quality key
The printer can print with different print qualities and fonts. The actual selected print
quality is displayed by its respective LED light.
If you want to change the print quality setting, press the PRINT QUALITY key repeatedly
until the desired print quality is set.
Print qualities 9 needle printer
The following print qualities/fonts are available:
Print qualities 24 needle printer
The following print qualities/fonts are available:
HSD High Speed Draft: prints with the highest print speed (approx. 533 cps at
10 cpi) but also lowest print quality.
Draft Prints with high print speed (400 cps at 10 cpi) but with lower resolution as
with Near Letter quality.
Courier Prints the Courier font in Near Letter Quality.
Quadrato Prints the Quadrato font in Near Letter Quality.
OCR-B Prints the OCR-B font in Near Letter Quality.
OCR-A Prints the OCR-A font in Near Letter Quality.
HSD High Speed Draft: prints with the highest print speed (approx. 480 cps at
10 cpi) but also lowest print quality.
Draft Prints with high print speed (400 cps at 10 cpi) but with lower resolution as
with Letter quality.
Courier Prints the Courier font in Letter Quality.
PRINT QUALITY
COURIER
OCR-B OCR-A
DRAFT
QUADRATO
HSD
PRINT QUALITY
OCR-B
OCR-A SCRIPT
ROMAN
SANS SERIF
PRESTIGE ORATOR
SOUVENIR
COURIER GOTHIC
DRAFT
HSD
Operations of the Control Panel Operating the printer
2-16
Character pitch key
The printer can print with different characters per inch (character pitch). The actual selected print quality is displayed by its respective LED light.
If you want to change the print quality setting, press the CHARACTER PITCH key repeatedly until the desired character pitch is set.
The printer can print with 10, 12, 15, 17.1 or 20 characters per inch. If PROP (proportional spacing) is selected, only the actually required space for the character width is used.
Gothic Prints the Gothic font in Letter Quality.
Presstige Prints the Presstige font in Letter Quality.
Orator Prints the Orator font in Letter Quality.
Roman Prints the Roman font in Letter Quality.
Script Prints the Script font in Letter Quality.
Sans Serif Prints the Sans Serif font in Letter Quality.
Souvenir Prints the Souvenir font in Letter Quality.
OCR-B Prints the OCR-B font in Letter Quality.
OCR-A Prints the OCR-A font in Letter Quality.
CHARACTER PITCH
RESET
10
17
12
20
15
PROP
Operating the printer Paper handling
2-17
Paper handling
Paper types
The printer can handle either single sheets or continuous forms. Single sheets, also called
cut sheets, include envelopes and non-continuous, multipart forms. Continuous forms include labels and multipart forms fed into the printer using the forms tractors.
For best results, use paper that meets the specifications listed in the following table. (See
Appendix A, “Paper specifications” on page A-4 for detailed specifications.) If you are unsure
of the suitability of a particular type of paper, try testing the paper or consult your dealer.
Paper Specifications
Paper Size
Paper Thickness and Number of Copies
Narrow printer Wide printer
Width -- Cut Sheet 102 to 267 mm (4 to 10,5“) 102 to 381 mm (4 to 15“)
Width -- Fanfold 102 to 267 mm (4 to 10,5“) 102 to 381 mm (4 to 15“)
Length 102 up to 559 mm (4 to 22“)
Thickness Up to 0.35 mm (0,014“)
Thickness 0.35 mm (0.014 in) maximum total thickness.
Copies 1 to 4 copies, including the original. For carbon-inter-leaved paper,
the carbon counts as a copy.
Paper handling Operating the printer
2-18
Loading paper
Your printer can process both fanfold paper and single sheets. For information on the
supported paper sizes, please refer to the section “Paper types” on page 2-17 and to Appendix A, “Paper specifications” on page A-4.
Overview of Paper Operations
The following levers are used in paper handling.
• Print Gap lever A on the right side under the cover.
• Paper Select lever B on the right side of the cover.
To load or feed paper, the printer must be:
– In Online mode but not receiving or printing data
– In Offline mode.
Paper select lever
The paper select lever is used to select the paper path.
Move the paper select lever
A backward
for single sheets.
Move the paper select lever forward for
continuous sheets.
B
A
A
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