TallyGenicom 2365, 2380 User Manual
User guide Matrix printer
2365
2380
User guide Table of contents
Table of contents
Introduction 1
Printer features 1
Symbols used 1
About this manual 2
Printer at a glance 3
Printer in tractor mode 4
Paperway 5
Installation 7
Unpacking the printer 7
Placing your printer 8
Checking the printer voltage 9
Connecting the printer 9
Switching on the printer 10
Inserting the ribbon cassette 11
Installing the ribbon cassette the first time 11
Changing the ribbon cassette 17
Printer drivers 23
Installing a printer driver in Windows 95/98/ME 23
Installing a printer driver in Windows 2000/2003/XP 24
Other operating systems 25
Changing printer settings 26
Form settings (Windows 2000/2003/XP) 26
Loading optional firmware 27
Troubleshooting 27
The control panel 29
The LC display 30
Online mode 31
Offline mode 31
Setup mode 32
Messages in the LC display 33
Key functions when turning on the printer 35
I
Table of contents User guide
Paper handling 37
Loading paper 37
Paper transport 40
Moving the paper to the tear position 41
Removing paper 42
Settings 43
Setting the print head gap 43
Setting the tear position 44
Setting the first printing line (TOF) 45
Selecting character density and font 46
2T model 47
Introduction 47
Rear tractor paper path 47
Loading paper into the rear tractor 48
Paper guiding
bracket 50
Selecting the rear tractor 50
The Menu 53
Programming via the control panel 53
Enabling access to menu mode 53
Calling up the menu 53
Menu configurations 54
Menu handling 55
Save settings 55
Selecting the LC display language 56
Terminating Setup mode 57
Menu structure 58
Menu parameters 59
Printing out menu configurations (Print) 59
Loading menu configurations (Menu) 59
Reset to default values (Reset) 60
Quietmode (Quietm.) 60
Selecting font (Font) 61
Setting character density (CPI) 62
Setting line spacing (LPI) 62
Skiping perforation (Skip) 63
II
User guide Table of contents
Selecting start signal for escape sequence (ESCChar) 63
Selecting emulation (Emulate) 64
Bidirectional printing (Bidir) 64
Settings for interfaces (I/O) 65
Serial interface (Serial) 65
Data transmssion rate (Baud) 65
Data format (Format) 66
Further Settings (Special) 67
Error handling (ErrMode) 67
Block end character (Blockend) 67
Signal feedback (Remote) 68
Transparence (Handthr) 68
Protocol (Protocol) 69
Signal Processing (DTR) 69
Selecting interface (Interf.) 70
Interface buffer (Buffer) 70
Ethernet interface
(ETH-INT) 71
Setting IP address (IP Addr) 71
Setting Gateway address (Gateway) 71
Setting Subnet mask (Subnet) 72
IP address administration
(IP Get M) 73
Banner page (Banner) 73
Ethernet speed (EthSpeed) 74
Selecting character set
(CG-Tab) 75
IBM character set (CharSet) 75
National character set (Country) 76
Slashed zero
(Sl.Zero) 76
Automatic carriage return (Auto-CR) 77
Automatic line feed
(Auto-LF) 77
Menu lock (MenLock) 78
Language (Language) 78
Paper parameters (Paper) 79
Form length (Forml) 79
First printing position (FormAdj) 81
Printhead gap manually (Head) 82
View and tear position (AutoTear) 83
III
Table of contents User guide
Line length (Width) 84
Barcode (Barcode) 84
Normal characters and barcode (Barmode) 85
Vertical position after oversized barcode (BarTop) 85
Vertical position after oversized character (LCPtop) 86
Form feed mode (FFmode) 87
Setting and activating options (PapOpt) 88
Activation of tractors (AutoTra) 88
Activation of automatic sheet feeder (AutoASF) 89
Menu settings (example) 90
Advanced menu 91
Test functions 91
Printer self-test (Rolling ASCII) 92
Exiting Rolling ASCII test mode 93
Interface test
(Hex-Dump) 94
Printout in Hex-Dump 94
Terminating Hex-Dump 95
Advanced settings 96
Automatic paper motion sensor (PMS) 98
Form length (Forml) 99
Automatic gap adjustment (AGA) 99
Paper handling (Paphand) 100
Increasing the printhead gap (Head up) 100
Paper width (Pagewid) 101
Left-hand area (Leftzon) 101
Right-hand area (Rightzo) 102
Physical left margin (Physlm) 102
Bidirectional parallel interface (CX-bid) 103
Line wrap (Wrap) 103
Beep at paper end (Sound) 104
Deactivate single sheet feeder (Single) 104
Settings for paper with dark back (Pap.back) 105
Setting for printing copy paper (HvyForm) 105
Automatic paper width detection (APW) 106
Automatic detection of the top paper margin (AED) 107
Serial number (SerialN) 108
Asset number (AssetN) 108
IV
User guide Table of contents
Troubleshooting 109
General print problems 110
The display remains dark 110
The display is lit, but the printer does not print 110
Problems with the paper feed 111
Paper jam 111
Prints not or intermittent not with the internal Ethernet
interface (ETH-INT) 112
Problems with the print quality 113
Print is too pale 113
Smudged print 113
Prints undefined characters 113
The first line is not completely printed out at the top 113
Dots within characters are missing 113
Error messages via the display 114
Additional display messages 118
Care and maintenance 119
Replacing the fuse 119
Cleaning the housing 120
Cleaning the interior 120
Cleaning the platen 121
Ribbon 121
Cleaning the upper friction 122
Carriage shafts 122
Specifications 123
Printer specifications 123
Interface specifications 127
Paper specifications 128
Character sets 129
MTPL standard character set 130
MTPL, international substitution characters 131
OCR-A character set 132
OCR-B character set 133
Available character sets and fonts 134
V
Table of contents User guide
Emulations 137
General 137
Escape sequences 137
What are escape sequences? 138
MTPL sequences 138
Control codes 138
The $$ procedure 138
Example: 138
How are escape sequences used? 139
MTPL 139
Example in BASIC 139
Example in Pascal 139
Printout 139
List of available control codes 140
Genicom ANSI Emulation 150
Barcode 152
List of available barcodes 152
US Postnet barcode 153
Royal Mail Customer barcode 153
KIX barcode 154
USPS Intelligent Mail barcode 154
Large character printing 155
List of additional control codes 156
Interfaces 157
Parallel interface 158
Connector assignment 158
Ethernet interface 159
Hardware 159
Supported operating systems 159
Supported protocols 159
Designation of IP address 159
Configuration 159
Status 159
Management 159
Setup 159
Physical printer port in Ethernet with TCP/IP 160
Example of a printer connected to a computer in an
Ethernet 160
Example of several devices in an Ethernet 160
VI
User guide Table of contents
Optional serial interface V.24/RS232C 161
Connector assignment 161
Interface cable (serial interface) 162
Input signals 162
Output signals 162
Protocols 163
Memory mode XON/XOFF 163
Memory mode Robust XON/XOFF 163
Extended menu functions with the ENQ/STX and
ETX/ACK protocols selected 163
ENQ/STX protocol 164
ETX/ACK protocol 164
Options and accessories 165
Options 165
Tractor 2, front 165
Autocut facility 165
Printer pedestal 165
ESD brush 165
Cable cover 165
Interface modules 166
Optional firmware 166
Accessories 167
Ribbon cassettes 167
Programming manuals 167
Index 169
VII
User guide Introduction
Introduction
Printer features Your printer has outstanding product features, such as a high print
speed, an excellent print quality, a high workload and low running
costs. Furthermore it withstands dusty, dirty and hostile environements.
For all these reasons it is a professional solution for many industrial
sectors.
Symbols used Important information is highlighted in this manual by two symbols.
CAUTION highlights information which must be observed in order to
STOP
prevent injuries to the user and damage to the printer.
NOTE highlights general or additional information about a specific
topic.
1
Introduction User guide
About this manual The user guide contains a detailed description of the printer, its charac-
teristic features and additional information.
` Chapter 1 Printer at a glance
` Chapter 2 Installation
` Chapter 3 Inserting the ribbon cassette
tions for changing the ribbon cassette.
` Chapter 4 Printer drivers
ing the printer driver.
` Chapter 5 The control panel
` Chapter 6 Paper handling
paper to the tear-off position.
` Chapter 7 Settings
font, character density, print head distance, print line height and tearoff position.
` Chapter 8 2T model
only available and permanently installed in the 2T printer model.
` Chapter 9 The Menu
ling the printer via the control panel.
` Chapter 10 Advanced menu
other technical adjustments of the printer.
contains start-up instructions and points to note.
tells you how to adjust the basic settings such as
describes how to handle the rear tractor, which is
contains all the information necessary for control-
lists all the parts of the printer.
provides step-by-step instruc-
provides step-by-step instructions for install-
explains how to control printer operations.
tells you how to load, transport and move the
describes the possible test settings and
` Chapter 11 Troubleshooting
which do not require the intervention of qualified personnel.
` Chapter 12 Care and maintenance
of the printer.
` Appendix A Specifications
tions of your printer and the paper which should be used.
` Appendix B Character sets
` Appendix C Emulations
available programming sequences are listed.
` Appendix D Interfaces
` Appendix E Options and accessories
tions and accessories you can purchase for your printer.
provides instructions for rectifying faults
provides information on the upkeep
informs you about the technical specifica-
lists the available MTPL character sets.
deals with programming via the interface. The
explains the interfaces.
contains information about op-
2
User guide Printer at a glance
1
Printer at a glance
Rear cover
Control panel
Top cover
Front cover
Bottom cover
Interface connectors
Power switch
Power cord connector and fuse
3
Printer at a glance User guide
Printer in tractor mode
Tr ac to rs
4
User guide Printer at a glance
Paperway
Standard printer: Tractor 1
Options: Tractor 2
Tractor 3, only for
2T model, integrated
For additional paper options, please
contact your dealer.
Tractor 3
Tracto r 2
Tractor 1
5
User guide Installation
2
Installation
Unpacking the printer
e
f
Place your printer on a solid surface (see Placing
your printer, page 8).
Make sure that the “Up” symbols point in the correct
direction.
Open the packaging, take out the accessory cassette
and unpack it. Pull the printer out of the cardboard
box towards you and remove the remaining
packaging material.
Check the printer for any visible transport damage
and completeness. Apart from this CD-ROM (c) the
Quick start guide (d), the power cable (e) and the
ribbon (
If you find any transport damage or if any accessories
are missing, please contact your dealer.
f) must be included.
c
d
7
Installation User guide
1
2
0
Placing your printer
Place the printer on a solid, flat, surface, ensuring
that the printer is positioned in such a way that it
can not topple, and that there is easy access to the
control panel and paper input devices. Also ensure that there is sufficient space for the printed
output.
If you expect that frequent forward and reverse
feeds will occur, you should place the printer as
shown in the figure, if possible.
STOP
The power supply cable may be damaged if the paper edges constantly
chafe the insulating sheath. The user
must always ensure that there is sufficient distance between the power supply cable and the paper.
When selecting the printer location, observe the
following additional instructions:
STOP
Never place the printer in the vicinity of
inflammable gas or explosive substances.
Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a window, protect it from the sunlight with a curtain.
When connecting the computer with the printer, make sure not to exceed the permitted cable length (see Interface specifications
,
page 127).
C
90
80
70
60
50
40
30
20
10
-10
8
Ensure sufficient distance between the printer and any heating radiators.
Avoid exposing the printer to extreme temperature or air humidity
fluctuations. Above all take care to avoid the influence of dust.
0
It is recommended to install the printer in a place which is acoustically isolated from the workplace because of the noise it may
produce.
User guide Installation
Checking the printer
voltage
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Make sure that the device has been set to the correct voltage (e.g.
230 V in Europe, 120 V in the USA). To do this, check the type plate
above the power inlet at the back of the printer. Contact your dealer
if the setting is incorrect.
Never switch on the printer if the voltage setting is incorrect,
since this may result in severe damage.
If the setting is incorrect, set the coloured switch at
the rear of the printer to the correct position, using
a pointed object (e.g. screwdriver, ball pen or
120V
tweezers).
STOP
Make sure that the printer is switched
off before setting the correct voltage;
otherwise severe damage may be
caused.
Connecting the printer
d
c
Connect the power cable c to the power inlet of
the printer. Connect the power cable plug to a
mains socket.
Make sure that the printer and the computer are
switched off and connect the data cable
d be-
tween the printer and the computer.
The printer by default is provided with a
parallel and an Ethernet interface. For
further information about the interfaces, refer to the section (see Inter-
faces, page 157).
9
Installation User guide
Switching on the printer
The power switch for switching on the printer is located at the bottom left at the front of the printer
when viewed from the front.
SDRAMTEST
20000 55AA ok
3
21
After switching on, the printer passes through a memory test during
Online
4
Setup
the initialization phase. In the display appears temporary the message "SDRAMTEST XXXXX XX ok".
If the memory test is successful finished, the firmware number appears in the display.
After finishing the initialization the printer switches to online mode
(see Online mode
, page 31).
10
User guide Inserting the ribbon cassette
3
Inserting the ribbon cassette
Installing the ribbon
cassette the first time
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When delivered, no ribbon cassette is installed. When you switch on
the printer the first time, the printers display shows the message:
Now insert the supplied ribbon cassette.
During the process of initialization after powering on, the
printer checks if a ribbon cassette is installed. It also checks
during the execution of a print job the operativeness of the ribbon cassette. These functions mandatory require the use of
the manufacturers original ribbon cassettes (see Accessories
page 167). If other ribbon cassettes were used, the message
Check Ribbon appears in the display, it is impossible to print.
,
Before opening the cover, make sure
that the printer is switched on so that it
can execute automatic preparations for
ribbon changing (widening the print
head gap).
Open the printer top cover.
11
Inserting the ribbon cassette User guide
Cautiously slide the print head carriage to the left
stop (viewed from the printer front).
Move the coloured friction tabs to the left and right
(direction of the arrows) as shown in the figure and
raise the friction mechanism.
12
User guide Inserting the ribbon cassette
Raise the coloured insertion tongue A.
A
Pull out and remove the coloured strip A.
A
Insert the coloured ribbon tension knob into the
right-hand front location of the new ribbon cassette. Turn the knob in the direction of the arrow in
order to take up slack of the ribbon.
13
Inserting the ribbon cassette User guide
Slightly tilt the ribbon cassette forwards and thread
in the ribbon between the coloured insertion
tongue and the ribbon support (transparent plastic
plate).
Align and insert the cassette into the guides on the
left and right, then press down until it clicks into
place.
Insert the coloured tension knob into one of the
two locations.
Turn the tension knob in the direction of the arrow
to take up slack in the ribbon until it is seated correctly at the bottom in the ribbon support.
STOP
Remove the knob.
14
User guide Inserting the ribbon cassette
Press down the coloured insertion tongue A.
A
Move the print head carriage back and forth several times. If the ribbon is correctly seated, there
must be no perceptible resistance.
The ribbon should be transported during the travel from left to right. If this is
not the case, you should check that the
ribbon cassette is correctly inserted on
the right.
15
Inserting the ribbon cassette User guide
Press the friction mechanism down until it clicks
into place.
Close the top cover.
16
User guide Inserting the ribbon cassette
Changing the
ribbon cassette
STOP
During the process of initialization after powering on, the
printer checks if a ribbon cassette is installed. It also checks
during the execution of a print job the operativeness of the ribbon cassette. These functions mandatory require the use of
the manufacturers original ribbon cassettes (see Accessories
page 167). If other ribbon cassettes were used, the message
Check Ribbon appears in the display, it is impossible to print.
Before opening the cover, make sure
that the printer is switched on so that it
can execute automatic preparations for
ribbon changing (widening the print
head gap).
Move the paper to the park position.
Open the printer top cover.
,
Cautiously slide the print head carriage to the left
stop (viewed from the printer front).
17
Inserting the ribbon cassette User guide
Move the coloured friction tabs to the left and right
(direction of the arrows) as shown in the figure and
raise the friction mechanism.
Remove the used cassette.
18
User guide Inserting the ribbon cassette
A
Raise the coloured insertion tongue A.
A
Pull out and remove the coloured strip A.
Insert the coloured ribbon tension knob into the
right-hand front location of the new ribbon cassette. Turn the knob in the direction of the arrow in
order to take up slack of the ribbon.
19
Inserting the ribbon cassette User guide
Slightly tilt the ribbon cassette forwards and thread
in the ribbon between the coloured insertion
tongue and the ribbon support (transparent plastic
plate).
Align and insert the cassette into the guides on the
left and right, then press down until it clicks into
place.
Insert the coloured tension knob into one of the
two locations.
Turn the tension knob in the direction of the arrow
to take up slack in the ribbon until it is seated correctly at the bottom in the ribbon support.
STOP
Remove the knob.
20
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