2.2 Install the Single Sheet Feeder ...................................................................................................................... 5
2.3 Connecting the Interface Cable ...................................................................................................................... 6
2.4 Connecting the Power Supply ........................................................................................................................ 7
2.5 Installing the Windows Driver ......................................................................................................................... 8
3 Paper Installation Guide ......................................................................................................................... 14
3.1 Adjusting the Print Gap Lever ....................................................................................................................... 14
3.4 Continuous Paper Placement ....................................................................................................................... 16
4 Control Panel Operation ......................................................................................................................... 17
4.1 LED Indicators ................................................................................................................................................ 17
4.2 Control Panel Keys ........................................................................................................................................ 18
4.4 Online State ..................................................................................................................................................... 20
4.5 Setup State ...................................................................................................................................................... 21
4.6 Power-On State .............................................................................................................................................. 21
5.1 System Setup .................................................................................................................................................. 23
5.2 Paper Setup .................................................................................................................................................... 24
5.4 Character Setup .............................................................................................................................................. 27
5.5 Other Setup ..................................................................................................................................................... 28
5.5.1 German (Deutsch)................................................................................................................................. 28
5.5.3 Italian (Italiano) ...................................................................................................................................... 32
5.5.4 French (Français) .................................................................................................................................. 33
5.6 Black Mark Parameters ................................................................................................................................. 41
6 Customized Form .................................................................................................................................... 45
6.1 Customize Cut Sheet Form Length ............................................................................................................. 45
7.2 Cleaning and Vacuuming the Printer ........................................................................................................... 49
7.3 Cleaning the Paper Rollers ........................................................................................................................... 50
9 General Specifications ............................................................................................................................ 57
10.2 USB Interface ................................................................................................................................................ 61
10.3 Serial interface .............................................................................................................................................. 61
11 Character sets & Code Pages .............................................................................................................. 63
11.1 Character Sets .............................................................................................................................................. 63
12 Control Codes Summary ...................................................................................................................... 84
12.1 ESC/P2 Emulation Command List ............................................................................................................. 84
12.2 IBM Emulation Command List .................................................................................................................... 86
2. Make sure that the “Up” symbols point in the correct direction.
3. Open the packaging, lift the printer out of the cardboard box and remove the remaining
packaging material.
4. Check the printer for any visible transport damage and missing items. If you find any
transport damage or if any accessories are missing, please contact your dealer. The
following items are included:
o Printer
o Paper feed knob
o Sheet feeder
o Power cord
o Ribbon cartridge
o CD-ROM
o Installation Guide
o USB cable
Remove the packaging materials from the printer as follows:
1. Open and remove the top covers of the printer following the below picture.
2. Remove the shipping cardboard from around the print head.
3. Install the paper feed knob. Rotate the paper feed knob to make it fix with the latch.
And then press it to lock. (Step ④ of above picture)
1.2 Placing the Printer
Place the printer on a solid, flat, stable surface; ensuring that the printer is positioned in such
a way that it cannot move, and that there is easy access to the control panel and paper input
devices. Also ensure that there is enough space for sufficient ventilation and for the printed
output.
When selecting the printer location, observe the following additional instructions:
1. Never place the printer near to any flammable gas or explosive substances.
2. Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near
a window, protect it from the sunlight with a curtain.
3. When connecting a computer to the printer, make sure the maximum recommended
cable length is not exceeded.
4. Ensure sufficient distance between the printer and any heating devices/radiators.
5. Avoid exposing the printer to extreme temperature or air humidity fluctuations. Avoid
exposure to dusty environments.
6. It is recommended the printer is installed in a position which reduces noise exposure to
the work place during printing.
7. The power-outlet shall be installed near the equipment and shall be easily accessible.
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Tally Dascom 1140
Component
Function
Gap Lever
Adjusts the print gap lever according to the thickness of paper
Paper Guides
Adjusts positioning of single sheet paper
Print Head
9-pin printing mechanism
Cover
Protects print head and other components inside, and reduce noise
Control Panel
Shows printer status, for printer setup
Paper Feed Lever
Two positions: = continuous forms; = single sheet paper
1. Ensure the power to the printer is off and the print gap lever “A” is set to the furthest
open position. Move the carriage to the center of the print platen.
2. Install the recess positions ①-② on the ribbon cassette into the printer mounting.
3. Press the ribbon frame ③ onto the print head.
4. Turn the ribbon knob ④ in clockwise direction until the ribbon fabric is taut. Move the
carriage left and right to ensure the carriage and ribbon fabric can move smoothly.
5. Ensure the print gap lever “A” is set to the original position.
6. Close the printer’s cover. When printer is in operation, ensure the printer’s cover is
closed to keep the noise level to a minimum.
Notes on Ribbon Cartridge Removal:
1. Eject any paper loaded in the printer.
2. Turn off the printer power.
3. Open and remove the cover.
4. Set the gap lever to the most open position labeled “RIBBON”.
5. Move the carriage to the middle. Be careful not to touch the print head if printing had
just been performed, as the print head may be hot.
6. Remove the ribbon frame from the print head.
7. Use fingers to take hold of the handle on the ribbon cartridge firmly, and lift the cartridge
upwards to unlatch it. Some force may be needed to unlatch the cartridge.
Install the single sheet feeder into the rear of the printer. If you intend to use this paper way,
assure having removed the fanfold paper out of the rear tractor paper way by pressing
Eject way.
Then switch the paper feed lever to Single.
1. As shown in the picture below, unfold the Paper Guides first.Then put the Single Sheet
Feeder into its installation position and push it down to latch.
2. Push the Single Sheet Feeder backward to make it latch again.
The USB port is located at the rear of the printer.
IMPORTANT: Make sure the printer and the computer are switched off before connecting or
disconnecting the interface cable to prevent electrical damage to the interface ports.
The printer may also be purchased with an additional interface. The additional
interface can be one of the followings: Parallel, Serial, Ethernet, WIFI or
Bluetooth.
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Tally Dascom 1140
Make sure that the power
switch “A”, located to the left
side of the printer, is in the
“O” (off) position.
Connect the power cord to
the power inlet of the printer.
Connect the power cord plug
to a mains socket. Switch on
the printer.
2.4 Connecting the Power Supply
Checking the printer voltage
Make sure that the device has been set according to your country’s power supply voltage. To
do this, check the rating plate at the back of the printer. Contact your dealer if the setting is
incorrect.
Never switch on the printer if the voltage setting is incorrect; This may result in
electrical damage to the printer.
(Windows 2000 / XP / Vista / 7 / 8 / 8.1 and 2003 / 2008 / 2012 / 2012R2 Server)
1. Your printer CDROM comes
with Windows drivers. Go to
the Drivers folder and run the
Installer “DriverSetup.exe”.
You will see the screen on the
right. Select language, and
click “Next” to continue.
2. A picture shown on the right
side appears. Click “Next” to
continue.
3. As shown in the picture on
the right side, click “OK” to
select automatical
installation and click
“Cancel” to select manual
installation.
If you have selected automatical installation in the third step, please refer to
following three steps:
1) If you want to select
automatical installation,
make sure that the printer is
connected with USB cable
and power on. If the printer
is not connected with USB
cable or power off, a prompt
on right side will appear if
you select automatical
installation. Click “OK” to
select manual installation
and click “Cancel” to cancel
installation.
2) If automatical installation is
selected and the printer is
connected with USB cable
and power on, the printer
model will be detected
automatically. As shown in
picture on the right side,
click “Next” to continue.
3) As shown in picture on right
the side, USB port will be
detected automatically. Click
“Next” to continue.
If you have selected manual installation in the third step, please refer to
following two steps:
1) If manual installation is
selected, picture on right
side will appear after you
click “Cancel”. Select the
desired printer model and
click “Next” to continue.
2) Picture on the right side will
appear after you click “Next”.
Select installation port and
click “Next” to continue.
4. Here you can choose
whether to set the driver as
the system default driver, and
whether you want to print the
Test Page after installation is
completed. Click “Next” to
continue.
5. As shown in the picture on
right side, click “Finish”.
For XP system, the following situation may appear after you click “Finish” in
above step:
1) If the driver is not yet
Microsoft Certified, the
message on the right would
appear. Click “Continue
Anyway”. (As we continue to
expand our product portfolio,
not all of our drivers may be
certified yet. Please check our
website www.dascom.com for
the latest certified drivers.)
2) Installation in progress.
6. After installation is completed
successfully, you will see the
message on the right.
The printer can handle either single sheets or continuous forms. Single sheets, also called
cut sheets, include envelopes and non-continuous, multipart forms. Continuous forms
include labels and multipart forms fed into the printer using the forms tractors. The printer is
able to print 1~5 plies multipart paper.
Remove the paper-clips. Do not load paper that has been folded or damaged,
wrinkled, or curled.
3.1 Adjusting the Print Gap Lever
The print gap lever is on the left side of the printer inside the top cover. Take care to adjust
the print gap lever to a suitable position whenever you change the number of copies being
printed. Using the wrong print gap may cause print head damage or paper jams.
There are 2 paper feed modes: friction feed and tractor feed.
3.2 Friction Feed Handling
1. Raise the single sheet feeder until it locks into its mounting.
2. Move the paper-feed lever forward to “ ” for friction feed mode. Make sure that no
paper is in the printer when you switch the paper path.
3. Adjust the print gap lever if necessary.
4. Align the left paper guide with the mark on the left of the single sheet feeder.
5. Adjust the right paper guide to the width of the paper used.
6. Insert a sheet of paper. Make sure that the bottom edge of the paper engages snugly
with the platen. Please push the paper in manually if the paper does not feed in while
the friction roller is running.
7. The paper should advance automatically to the print position. The printer is now ready
to print in the online state.
3.3 Tractor Feed Handling
1. Move the paper-feed lever backward to “ ” for continuous paper position.
2. Adjust the print gap lever if necessary.
3. Raise the tractor doors and fit the first 3 paper holes onto the left tractor pins. Close the
left tractor door. In the same way, install the paper on the right tractor.
4. Adjust the right tractor to the width of the paper until the paper is flat. Do not stretch the
paper too taut. Push the right lock lever down to secure the right tractor in place.
5. Press the【Load/Eject】key to load the paper to the starting print position. The printer
is now ready to print in the online state.
1. Place the printer on a solid base. The minimum suitable height of the solid base is
75 cm.
2. Left and right positioning: The direction of continuous paper should be parallel with the
paper guide. The tolerance should be less than 3 cm.
3. Front and back positioning: The distance between the rear of printer and the wall
should be more than 60cm. To avoid paper jam, the distance between the continuous
paper and the edge of desk should be 10~15 cm.
Note: A black filled circle means LED off; A white circle means LED on.
There are 4 switches S1~S4 and 4 LEDs L1~L4. The meaning and application of each
switch and LED are described below:
4.1 LED Indicators
“Power/Paper Out” LED:
On: Power on
Flashing: Paper out
Flashing + buzzer: Paper jam
“Font 1 and Font 2” LED:
Flashing together: Indicates continuous paper is at tear-off position; otherwise it indicates the
selected font. See table 4.1.
“Online” LED:
On: The printer is in online state and ready to receive data from the computer.
Off: The printer is in offline state and cannot receive data.
There are 3 states of operation: Online, Setup and Power On.
In the Online state, the keys provide the following functions: Go to Tear Off position, Line
Feed/Form Feed, Load/Eject, Clear Buffer and switch to offline state for accessing to Setup
state.
In the Setup state, the keys provide font selection, andmicro feed paper.
To enter the Power On state, the user holds down a key or a combination of keys while
powering up the printer. This state provides the following functions: Hex-dump, Main Menu
setup, print Main Menu, Customize Form, restore factory defaults, and firmware update.
The followings describe the 3 states in details.
Legend:
[A] = press and hold switch A
{B} = press and then release switch B
[A]+ {B} = press switch B while holding A
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Tally Dascom 1140
Function
Name
Switch
Operation
LED
Function Description
Tear Off
{S1}
L2, L3 flash
This is valid for tractor mode only. It feeds the form
to the tear-off position. After tearing off the form,
printing starts on the next TOF by pressing any key
or receiving print data from the host.
LF
{S2}
-
Feeds one line with every press of S2
FF
[S2]
-
Pressing this key will feed paper one line forward.
By holding down this key, the printer will initially feed
a few lines, then perform a form feed (continuous
paper mode) or eject the form (single sheet mode).
Load/Eject
{S3}
-
● Load: Automatically loads the paper (according to
path selection) when no paper is on the platen.
● Eject: For rear tractor, it retracts the form from the
platen to allow users to install cut sheets. (NOTE:
Users have to toggle the path selection lever.) For
cut sheets, it ejects the form on the platen.
Online
{S4}
L4
Toggles between Online and Offline states.
Setup State
[S4]
L4
Hold the S4 key for 3 seconds. Toggles to 3s Setup
state. Indicated by flashing L4.
Clear Buffer
and Reset
[S4]+{S1}
--
● Clears the print buffer. Beeps once upon
completion.
● Pressing S1 longer initializes the printer to
default settings.Beeps 3 times upon completion.
Toggling to the Online state will cause the printer to
go into a ready-to-print state. Any changes made in
Setup state will be saved permanently. Lighting up
L4 indicates the Online state.
● Prints data from host in hexadecimal
representation.
● Pressing S4 suspends the printing.
● When the hex dump has finished, pressing S4
forces the printing of the last line of data, as any
line termination control code from host has no
function.
●Switch off the power to terminate the hex dump.
Menu Setup
/ EDS
[S1]
-
Allows for Main Menu setting changes. Please read
the instructions printed on how to change settings
when this mode is activated. (EDS: Electronic DIP
Switch)
Self Test /
Status Page
[S4]
-
Prints the printer settings and self-test pattern.
Firmware
Update
[S1]+[S2]+[S3]
+ [S4]
L3, L4
● Alternate flashing of L3 and L4 indicates ready
for firmware update from host.
● When new firmware is being received: L3 and L4
flash together, while L1 and L2 LEDs are
constantly on.
When downloading is completed, the carriage
returns to home position. Printer initializes normally.
Restore
Factory
Defaults
[S2] + [S4]
-
Restore all settings to factory defaults.
The carriage initializes and the printer beeps once
after restoration.
Customize
Form
[S3] + [S4]
To customize the margins and tear-off position,
please refer Chapter 6 for details.
In order to meet specific print requirements, the printer configurations may be changed as
follows: Hold down the Load/Eject key while powering on the printer and then release the
key when the print head starts to move. The printer will enter Main Menu setup state. Follow
the instructions printed on how to make setting changes. When a new setting is saved, it is
retained after the printer has been powered off.
The Printer Settings menu contains 8 sub-menus: System Setup, Paper Setup, Interface
Setup, Character Setup, Other Setup, Bi-directional Alignment, BlackMark Mode,Restore
Facotry Defaults.
5.1 System Setup
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Tally Dascom 1140
System setup
Valid Settings
Function
Power-Saving
OFF, 1min, 2min, 5min,
10min
Defines the idle period before the printer gets
into Save-energy Mode.
OFF: The printer never goes into Save-energy
Mode.
Impact
Normal, Heavy
Normal: The print speed is faster causing head
hot easily and the impact force is weaker.
Heavy: The print speed is reduced, resulting
better thermal performance and copy capability.
Skips printing on perforation area.
Only valid to fanfold.
Yes: Blank lines between 2 pages.
No: No blank lines between 2 pages.
Tear
Auto, Manual,
View, Auto @ FF
Auto: No incoming print data in 1~2 seconds after
printing completed, the printer advances the form
to the tear-off position. When the printer receives
new print data, the form is ejected to the top-ofform.
Manual: After the completion of a print job, press a
panel key to advance the paper to the tear-off
position.
View: No incoming print data in 1~2 seconds after
printing completed causes the printer to advance
the paper by 2 lines. Printing resumes 2 lines
below the torn edge.
Auto @FF: a form feed command is necessary to
auto feed the form to tear position.
Buzzer
No, Yes
No: Buzzer does not sound if out of paper.
Yes: Buzzer sounds if out of paper.
BlackMark
No, Yes
No: Disables black mark sensor.
Yes: Enables black mark sensor.
When “Yes” and online, pressing the Load/Eject
key advances the paper to the tear-off position.
BlackMark commands: (also see section 5.6)
1D 0C:
Feeds paper to the print position designated by
the black mark. Advance the paper to the tear-off
position after printing.
1C 28 4C 03 00 42 m:
m = 0: feeds paper to the print position
designated by the black mark.
m = 1: feeds paper to the black mark tear-off
position.
The pressure lever presses the paper against the
print platen during printing, but it is released for
paper loading.
Invalid: If you uninstall the lever or want to disable
the function, set this setting to “invalid”.
Standard: Release the lever for paper loading and
lower the lever to press the paper against the
platen during printing.
Special: When the paper is in tear-off position, after
the printer received printing data, the printer will
judge whether tear-off was implemented first. If
tear-off was implemented and printing position is in
lever area, then the printer will press the lever; If
tear-off was not implemented, the printer will not
press the lever.
Roll Paper
No, Yes
In friction mode, 【LF/FF】will not eject the paper
and feed to next page. (Assume roll paper)
Interface setup
Valid Settings
Function
PnP
No, Yes
No: Disables plug and play for USB
Yes: Enables plug and play.
USA, Frankreich, Deutschland, UK, Dänemark I, Schweden,
Italien, Spanien I, Japan, Norway, Dänemark II, Spanien II, LatAmerika, Dänemark/Norwegen, China
Font
Draft, DraftCond, Quadrato, QuadratoCond, Courier,
CourierCond, OCR B, OCR A
USA, Francia, Germania, Regno Unito, Danimarca I, Svezia,
Italia, Spagna I, Giappone, Norvegia, Danimarca II, Spagna II,
Sudamerica, Danimarca/Norvegia, Porcellana
Fonte
Draft, DraftCond, Quadrato, QuadratoCond, Courier,
CourierCond, OCR B, OCR A
This printer uses tractors to load fanfold forms with pre-printed black marks.
The printer requires 3 parameters to print on paper with black marks:
1. Horizontal offset of black mark from the edge of page (called Black Mark Physical
Horizontal Position); later on, this value facilitates the printer to locate its scanner
preparing for identifying the black marks.
2. Vertical offset of the first print line from the black mark (called Distance Offset From
BlackMark To Print Position); later on, the print makes use of this value to print the first
line relative to the black mark.
3. Vertical offset of the tear-off edge from the black mark (called Distance Offset From
BlackMark To Tear Position); this value informs the printer the tear-off position of the
page.
Not to skip or change the order of setting the above 3 parameters.
The procedures to set the parameters:
1. Hold down the Tear key while powering on the printer and then release the key when
the print head starts to move. After loading paper, the printer prompts the Printer
Settings
Printer Settings
[TEAR]=Back, [LF]=Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer.
System Setup
2. Press the Next or Back keys to scroll forward or backward the sub-menus till the
printer shows:
BlackMark Mode
3. Press OK to go into the BlackMark menu. The printer prompts:
[Black Mark Adjustment Mode]
[TEAR]= Back, [LF]= Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]= Save and restart the printer.
Black Mark Physical Horizontal Position
Press any key to eject the paper, and load paper with black mark in the Fanfold
Path.
4. The last prompt above advises you to press any key to unload the dialog form. Then
load a fanfold form with black mark.
5. Ensure to place the lever at position. Then press the Load/Eject key to load the
black marked form. The top edge of the form will then align with the printer’s tear-off
blade. Press Next or Back until you see the black mark marginally exposed out of the
tear-off blade. Then press OK to allow the printer to scan the horizontal offset of the
black mark relative to the left edge of the page. (Meanwhile, the vertical position of the
black mark is measured and recorded.)
When the printer fails to scan the horizontal offset (see the below picture), it prompts
you to repeat the above procedures. If scanning is successful, it prompts:
Successfully setup black mark parameters.
Distance Offset From Black Mark To Print Position
6. The last prompt above invites you to set the next parameter --- vertical offset of the first
print line from the black mark. Like other setting dialogs, you have options:
1) to bypass this setting (by pressing Next or Back), (WARNING: Not to skip or change
the order in Black Mark Setting.)
2) to accept the Distance Offset (by pressing OK),
3) to leave the subsequent settings (by press Exit),
4) to terminate the session and save modified parameter(s) (by pressing Save andRestart).
7. When you respond with “OK” to set the vertical offset, the printer prompts you to reload
a black marked fanfold form:
Press any key to eject the paper, and load paper with black mark in the Fanfold
Path.
The top edge of the form will then align with the printer’s tear-off blade. Press Next or
Back to feed or reverse-feed the paper till the desired first print line position is reached.
(With the above measured vertical position, the printer will convert the next paper
feeding to the TOF relative to the black mark.) Press OK to confirm the vertical offset.
Then the print prompts the invitation for setting the tear-off position relative to the black
mark:
8. When you respond with OK to set the tear-off position, the printer prompts you to reload
a black marked fanfold form:
Press any key to eject the paper, and load paper with black mark in the Fanfold
Path.
The printer reloads the form. By default the form stops 5.5 inches away from the
printer’s tear-off blade. Press Next or Back to feed or reverse-feed the paper till the
desired tear-off position is reached. (With the above measured vertical position, the
printer will convert the net paper feeding to the tear-off position relative to the black
mark.) Press OK to confirm the tear-off offset relative to the black mark. Finally, press
Save and Restart to save new settings and terminate the session.
5.7 Bidirectional Alignment
When wiggling vertical grids appears in tabular reports, you should adjust the Bidirectional
Alignment. The procedures to adjust bi-directional alignment across adjacent line grids:
1. Hold down theTear key while powering on the printer and then release the key when
the print head starts to move. After loading paper, the printer prompts the Printer
Settings.
Printer Settings
[TEAR]=Back, [LF]=Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer.
System Setup
2. Press the Next or Back keys to scroll forward or backward the sub-menus till the
printer shows:
Bi-directional Alignment
3. Press OK to go into the Bi-directional Test menu. The printer prompts:
[Bi-direction Alignment]
[TEAR]=-1, [LF]=+1, [LOAD/EJECT]=OK, [ONLINE]=Back,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer
4. Every press on “+1” or “-1” shifts the second line to the right or left, respectively, relative
to the top line by 1 fine step. After pressing “+1” twice and then “OK”, the printer
prompts:
5. Repeat the adjustment till two grid lines align satisfactory as “|”. Press “OK” again. The
printer asks if you want to save the correction:
Save the parameter settings ([LOAD/EJECT] or [ONLINE] = OK, [LF] = Next)?
Yes
At this stage, you have the options to save or give up the correction by pressing OK or Next,
respectively. If you respond with OK, an asterisk “*” appends to “Yes” to confirm saving
change. If you intend to give up the correction by pressing Next, the printer prompts a “No”
Then a confirmative response of OK appends an asterisk “*” to the “No” prompt.
The printer then exits the Bi-directional Test and proceeds with the next setup menu.
5.8 Restore Factory Default
The procedures to restore factory default settings:
1. Hold down the Tear key while powering on the printer and then release the key when
the print head starts to move. After loading paper, the printer prompts the Printer
Settings
Printer Settings
[TEAR]=Back, [LF]=Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer.
System Setup
2. Press the Next or Back keys to scroll forward or backward the sub-menus till the printer
shows:
Restore Factory Defaults
3. Press OK to go into restore factory default dialog. The printer prompts:
This printer allows the customization on the form length, TOF, bottom margin and left margin
for single sheets and fanfold. Restore Factory Defaults can recover these default values.
Selecting the Define value(s) in section 5.2(Paper Setup menu) allows the printer to take up the
customized page formatting value(s).
The parameter setting procedures involve:
1. The printer prompts the dialogs and you follow the prompts.
2. Before every measurement or change, the print instructs you to unload the
conversation form from the printer.
3. With the exception of measuring the form length for cut sheets, always set the lever to
the tractors position .
4. For form length measurement, insert the customized form from the proper paper path.
The other six settings are actually done on general fanfold forms --- not the actual
customized form. Fanfold paper gives direct visual results on the TOF, bottom and left
margins even though cut sheets will be used in actual application.
6.1 Customize Cut Sheet Form Length
1. Hold down both the Online and Load/Eject keys while powering on the printer and
then release the keys when the carriage initializes and beeps once. After loading a
form the printer prompts:
Customize Form
[TEAR]=Back, [LF]=Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer.
Single sheet
2. Press “OK” to start customizing all or part of 4 parameters for single sheet. The printer
3. You may skip to other customized settings by pressing “Next” or “Back”. Once you
press “OK” to continue with form length measurement, the printer prompts:
1.Press any key to clear the Setup Instructions Page from the printer. Insert
the Customized Page into the corresponding paper path. Press [LOAD/EJECT] to
load and measure the page length.
2.The printer rolls over the entire Customized Page to measure its length.
After measurement, press [LOAD/EJECT] to load a blank Setup Instructions Page
to report the measured value.
3. Press [LOAD/EJECT] to save the measured value.Repeat the above steps if the
printed value is dissatisfactory.
Illustrations for above step 1 and step 2.
4. Follow the given prompt to unload the conversation form. Load the customized form to
allow the printer to scan the page length. After the measurement, load another
conversation form to let the printer print out the measured length.
The measured form length is: 11.0Inch, approximately equal to 279mm,
accuracy of plus or minus 0.1 inches.
The measured value has been saved. Remeasure ( [LOAD/EJECT]=OK, [ONLINE] =Exit)?
If Load/Eject is pressed, an asterisk “*” is appended to “Yes” and you should repeat the
procedures for form length measurement as mentioned. Or,
If you input “Exit”, the printer saves the measurement value and proceeds with the next
customized setting.
6.2 Customize Cut Sheet TOF
1. After you follow through all the steps in 6.1 or you input “Next” in step 3 in 6.1, the
printer prompts:
Top Margin
2. You may skip to other customized settings by pressing “Next” or “Back”. Once you
press “OK” to continue with customization of cut sheet TOF, the printer prompts:
Press any key to eject current page, load paper in the Fanfold paper path, and then
proceed as follows:
[TEAR] = -(1/72) inch, [LF] = +(1/72) inch, [LOAD/EJECT] = OK, [ONLINE] = Exit,
[ONLINE] + [LOAD/EJECT] = Save and restart the printer.
3. Follow the given prompt to unload the conversation form. Ensure the lever is at
position. Then press the Load/Eject key to load fanfold paper from tractors. The top
edge of the form initially aligns with the printer’s tear-off blade. You may input +/- 1/72”
to adjust the TOF position. When you get the desirable TOF, press OK or Exit. The
printer prompts the customized TOF value:
The defined position is: 4.2 mm.
Save the parameter settings ([LOAD/EJECT] or [ONLINE]=OK, [LF]=Next)?
Yes
4. At this stage:
If Load/Eject is pressed, an asterisk “*” is appended to “Yes” and you should repeat the
procedures for form length measurement as mentioned. Or,
If you input “Exit”, the printer saves the measurement value and proceeds with the next
customized setting.
6.3 Customize Cut Sheet Bottom Margin
1. After you follow through all the steps in 6.2 or you input “Next” twice in step 3 in 6.1, the
printer prompts:
Bottom Margin
2. The remaining operations are nearly the same as described in section 6.2. The only
difference is to input +/- 1/72” till you get the desirable bottom margin.
6.4 Customize Cut Sheet Left Margin
1. After you follow through all the steps in 6.3 or you input “Next” three times in step 3 in
6.1, the printer prompts:
Left Margin
2. The remaining operations are nearly the same as described in section 6.2. The only
difference is to input +/- 1/72” till you get the desirable left margin.
The customizations of the form length, TOF, bottom and left margins for fanfold are exactly
the same as describe. All you need is to bypass the Single Sheet menu under Customize
Form. Follow step 1 in section 6.1:
Customize Form
[[TEAR]=Back, [LF]=Next, [LOAD/EJECT]=OK, [ONLINE]=Exit,
[ONLINE]+[LOAD/EJECT]=Save and restart the printer.
Single sheet
Then hit “Next” instead to get into the fanfold parameter menus:
[Tractor Paper]
Form Length
Refer section 6.1 to 6.4 for details on customizing the form length, TOF, bottom margin, and
left margin for fanfold.
Your printer requires very little care. Occasional cleaning and replacement of the ribbon
cartridge are all that is required. Cleaning is recommended approximately every 6 months or
300 hours of operation, whichever is sooner. Lubrication of the printer is not usually
necessary. If the print head carriage does not move smoothly back and forth, clean the
printer in the manner described in this chapter. If the problem continues, contact your dealer
to determine whether lubrication may be necessary.
Switch printer off and unplug the power cord from the main before doing any
maintenance work.
7.1 Cleaning
The housing and the top cover of the printer help protect it against dust, dirt, and other
contaminants. However, paper produces small particles that accumulate inside the printer.
This section explains how to clean and vacuum the printer and how to clean the paper bail
rollers. It is easier to clean the printer when the cover is open.
7.2 Cleaning and Vacuuming the Printer
If the print head carriage does not move smoothly back and forth or paper particles have
accumulated in the printer, clean the printer.
To clean and vacuum the printer:
1. Remove any paper from the printer. Make sure that the power is off, and then
disconnect the printer power cord.
2. Using a soft vacuum brush, vacuum the exterior of the printer. Also vacuum the cut
sheet edge.
3. Use a soft, damp cloth to wipe the exterior of the printer, including the cover. A mild
detergent may be used. Do not use solvents, kerosene, or abrasive cleaning materials
that may damage the printer.
4. Open the cover of the printer and remove the ribbon cartridge. Using a soft vacuum
brush, gently vacuum the platen, the print head carriage and shaft, and surrounding
areas. You can easily slide the print head to the left or right when the power is off. Be
careful not to press too hard on the flat head cable that extends from the print head
carriage.
5. Re-install the ribbon cartridge.
6. Remove the single sheet feeder and clean the form tractors and the surrounding areas.
Clean the platen and paper bail rollers occasionally or when stains or smudges appear on
the paper. Use a mild detergent as appropriate. Do not use alcohol to clean the platen or the
rollers. Alcohol may cause the rubber to harden.
To clean the rollers and the platen:
1. Apply a small amount of water to a soft cloth. Avoid spilling liquid inside the printer.
2. Place the cloth against the platen and manually rotate the paper feed knob.
3. Repeat this procedure for each roller.
4. To dry the platen, place a dry cloth against the platen and the rollers and manually
rotate the paper feed knob.
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Problem Solution
Printing is too light or too
dark.
Make sure that the ribbon cartridge is properly installed
and that the ribbon feeds smoothly.
Replace the ribbon if necessary.
Make sure that the print gap lever is set for the thickness
of your paper.
Smears and stains appear on
the page.
Make sure that the print gap lever is set for the thickness
of your paper.
Check for ribbon wear. Replace the ribbon if necessary.
Check whether the tip of the print head is dirty. Clean the
head with a soft cloth if necessary.
The print head may need to be replaced.
Printing is erratic or the wrong
characters are printed. Many
“?” or unexpected characters
are printed.
Make sure that the interface cable is securely connected
to both the printer and computer.
Make sure that the printer driver selected in your software
is the same as the emulation selected on the printer.
Check the length of the interface cable. (Maximum
Parallel & USB: 2 meters, Serial: 15 meters)
Try another interface cable.
The page is blank.
Make sure that the ribbon cartridge is properly installed.
Make sure the gap lever is set correctly.
Printing is vertically
misaligned (jagged).
Use the printer's vertical alignment function to check the
vertical print alignment. If necessary, adjust the print
alignment.
The top margin is wrong.
Check the application top margin setting.
Adjust the Top Margin setting in Page Setup menu if
necessary.
Lines are double spaced
instead of single spaced.
Change the Auto LF setting in the System Setup menu to
No.
The printer overprints on the
same line.
Change the Auto CR setting in the System Setup menu
Your printer is extremely reliable, but occasionally problems may occur. This chapter
provides information on some of the common problems you may encounter and how you
may solve them. If you encounter problems that you cannot resolve, contact your dealer or
service partner for assistance.
8.1 Print Quality Problems and Solutions
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Problem Solution
The next print line starts
where the previous line ended
instead of at the left margin.
Change the Auto CR setting in the System Setup menu
to Yes.
Problem
Solution
Paper cannot be loaded or
fed.
Make sure that the paper select lever located on the top
right of the printer is set correctly. Move the lever to the
front for single sheets or to the rear for continuous
forms.
Make sure that the paper covers the paper-out sensor.
Paper jams while loading.
Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
Make sure that the Print Gap lever is set for the
thickness of your paper.
Make sure that the paper is not folded, creased, or torn.
Make sure that the left and right tractors are set so that
the continuous forms are stretched taut.
Paper jams while printing.
Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
Make sure that the Print Gap lever is set for the
thickness of your paper.
For continuous forms, make sure that the incoming and
outgoing paper stacks are correctly placed. Paper
should feed straight.
Paper slips off the forms
tractors or the perforated
holes of the paper tear during
printing.
Make sure that the forms tractors are positioned correctly
for the width of your paper and that the perforated holes of
the paper fit directly over the tractor pins.
Check whether the mains voltage is correct.
Make sure that the power cord is securely connected to
both the printer and the mains power outlet.
Make sure that the power outlet is functional. If not so, use
other outlet.
Turn the power off. Wait a minute and then turn the printer
on again. If the printer still has no power, contact your
dealer.
The printer is on but it will
not print.
Make sure that the Online indicator is lit.
If you use the interface cable, make sure it is securely
connected to both the printer and the computer.
Make sure paper is loaded.
Run the printer Status Page. If printing executes normally,
the problem is caused by: the interface, the computer,
incorrect printer settings, or incorrect software settings.
Make sure that the printer driver selected in your software
is the same as the emulation selected on the printer.
Paper select lever error
If paper is loaded and the paper select lever is moved to the
incorrect position, the printer turns offline, and the buzzer
sounds continuously. Switch the paper select lever back to its
correct position.
A user cannot generally resolve a problem involving defective printer hardware. Power off
and on again the printer to recover any fatal error. If the problem cannot be resolved,
contact your dealer or service partner.
The printer diagnostic functions are Self-Test page, hex-dump mode and print alignment
adjustment.
Self-Test page: Tells you whether the printer hardware is functioning correctly. If the
printer hardware is functional, any problems you are having are probably caused by
incorrect printer settings, incorrect software settings, the interface, or the computer.
HEX-DUMP MODE: Allows you to determine whether the computer is sending the correct
commands to the printer, and whether the printer is executing the commands correctly.
This function is useful to programmers or others who understand how to interpret hex
dumps.
PRINTING ALIGNMENT ADJUSTMENT: Allows you to check and, if necessary, correct the
printer’s vertical line print alignment in bi-directional mode.
For details on using these functions, please refer to chapters 4 and 5.
Sometimes it is necessary to update the firmware to solve a problem. The latest firmware file
may be obtained from your dealer or downloaded from our website www.dascom.com.
Before updating firmware, it is strongly recommended to print the Main Menu page to keep a
record of the old settings.
Note: Firmware update should only be performed by an authorized service person. We
disclaim any responsibility for any damage caused if it is performed by any other person.
To load new firmware, proceed as follows:
1. Switch off the printer. Connect your PC to the USB port on the printer.
2. Link Configuration Tool and then click “Firmware Update” as shown in below picture:
3. Click “Browse” to choose program file and character set, then Click “Start” ,following
message is prompted. Click “OK”.
Note: Any external devices connected to the parallel port should not draw current exceeding
200 mA from pin 18; otherwise it may affect the printer operation.
The USB interface conforms to the Universal Serial Bus 2.0 Specifications. It supports the
Full Speed mode at 12 Mbps. It uses the “B” type USB connector.