TalkTalk YouView Setup Manual

Your setup guide

READ ME FIRST

A brighter home for everyone

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2 Powerline Adapters 2 yellow Ethernet

cables

Grey Ethernet
cable

This simple step-by-step guide will help you
set things up so you can start getting the most
from your YouView box.

Connect your box to your TalkTalk router and catch up on
past episodes of your favourite series

YouView box Power cable Remote control Remote control

batteries

HDMI cable Aerial cable User guide

What’s included

If you ordered
Powerline Adapters

If you HAVEN’T ordered
Powerline Adapters

7 day catch-up

The best players on your TV

Mont hly sports and movies

with no commitment

Excl usiv e access

to free box sets

user guide

Your YouView

A brighter home for everyone

Welcome

2

Controls your
YouView box and TV

Powers your
remote control

Provides power for your
YouView box

Connects your YouView
box to your HDTV

Remove the need for extra
cabling when connecting
your YouView box to your
TalkTalk router

Attach yo ur adapters
to your YouView box
and TalkTalk router

Attach es your
You Vi ew box to
your router

Find out how to take
advantage of everything
your YouView box has
to offer

Connects your
You Vi ew box to
your aerial socket,
so you can get your
Free view channels

If you don’t have a HDTV,
you should use this cable
instead of the HDMI cable

SCART cable

OR

If there's anything missing, just give us a call on 0870 444 1820

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Follow the simple steps in this guide
to set up your YouView box:

Get your TalkTalk router ready for TV 4

Set up YouView 18

Renting films and adding flexible Boosts 21

Getting help 22

Connect the box and cables WITHOUT Powerline Adapters 6

Connect the box and cables WITH Powerline Adapters 11

3

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Your router already connects you to the internet, now it
will also bring TV entertainment into your home through
your YouView box.

First, you’ll need to ensure your TalkTalk router is set up to receive
the full range of channels.

If you have been sent a new TalkTalk router

Set it up using the router set-up guide. Make sure that your TalkTalk
router is connected to the internet before you start.

If you don’t have a new TalkTalk router

Update your current router by following the instructions opposite.

Get your TalkTalk router
ready for TV

4

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Download the update from the website

 First, make sure your TalkTalk router is connected to the internet.

To speed things up, we recommend you connect it to your
computer using the yellow Ethernet cable.

 Go to talktalk.co.uk/routerupdate and click on

‘Download now’. The download will not currently work on Tablets.

 Then simply follow the instructions screen by screen:

First you’ll see this
Welcome screen...

When you see this screen, you’re
ready to set up your YouView box

Get your TalkTalk router ready for TV

5

If you were recently sent a new TalkTalk
router, you do not need to update it

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6

To connect the box and cables WITHOUT
Powerline Adapters

Follow pages 7 to 10

OR

To connect the box and cables WITH
Powerline Adapters

Follow pages 12 to 17

Connect the box and
cables WITHOUT
Powerline Adapters

Connect your box to your TalkTalk router for:

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4oD and Demand 5

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Connect within 90 days or you may be asked to
return your box to us.

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Connect the box and cables WITHOUT Powerline Adapters

7

1. Connect your YouView box to your TalkTalk router

Using the grey Ethernet cable

 Connect one end of the Ethernet cable into one of the yellow

sockets on your TalkTalk router where it says LAN

 Connect the other end into the socket on your

YouView box where it says ETHERNET

If you are using Powerline Adapters go straight to page 12

Connect the box and cables
WITHOUT Powerline Adapters

YouView box

Grey Ethernet cable

TalkTalk router

Don’t forget, if you haven’t been sent a new TalkTalk
router you’ll need to update your current one first.
Find out how on page 5.

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8

If you have a High Definition TV, you should use the
HDMI cable to connect your YouView box to your TV.

If not, use the SCART cable.

HDMI cable

TV

YouView box

HDMI cable

SCART cable

2. Connect your TV to the YouView box

Using the HDMI cable

 Connect one end of the HDMI cable

into your TV

 Connect the other end into the HDMI

socket on your YouView box

OR

Using the SCART cable

 Connect one end of the SCART cable

into your TV

 Connect the other end into the TV SCART

socket on your YouView box

Connect the box and cables
WITHOUT Powerline Adapters

TalkTalk router

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Connect the box and cables WITHOUT Powerline Adapters

9

YouView box

White aerial cable

3. Connect the aerial to your YouView box

Using your existing aerial cable

 Remove your existing aerial from your TV and connect it into the

socket on your YouView box where it says ANTENNA IN

OR

Using the white aerial cable supplied

 Connect one end of the white aerial cable into your aerial wall socket
 Connect the other end into the socket on your YouView box where it

says ANTENNA IN

You’ll need an aerial so you can get all your
Freeview channels.

If you are using Powerline Adapters go straight to page 12

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YouView box

Power cable

You ’re now ready to set up YouView. Go straight to page 18 for help.

4. Connect the power cable and switch on

 Connect one end of the black power supply cable into your

Yo uV ie w box

 Connect the other end into a power socket near your YouView box
 There are two On/Off switches on your YouView box. Press the On/

Off switch at the back of the YouView box, then press the I/O button
at the front. Then switch on your TV

 When the middle light on your YouView box comes on, you are ready

to set up YouView

When everything is set up WITHOUT Powerline Adapters, it
should look like the picture above

10

Connect the box and cables
WITHOUT Powerline Adapters

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11

To connect the box and cables WITH
Powerline Adapters

Follow pages 12 to 17

OR

To connect the box and cables WITHOUT
Powerline Adapters

Follow pages 7 to 10, then go straight to page 18
to set up YouView

Connect the box
and cables WITH
Powerline Adapters

Don’t forget, if you haven’t been sent a new TalkTalk
router you’ll need to update your current one first.
Find out how on page 5.

Connect your box to your TalkTalk router for:

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4oD and Demand 5

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Connect within 90 days or you may be asked to
return your box to us.

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YouView box

Yellow Ethernet cableYellow Ethernet cable

Powerline AdapterPowerline Adapter

Please note you should plug your Powerline Adapters directly into the wall - using extension
cables will affect their performance.

1. Connect your TalkTalk router to the YouView box

Using the two Powerline Adapters

Connect one Powerline Adapter to your router

 Connect one end of the yellow cable into the Powerline Adapter;

connect the other end into one of the yellow sockets on your router
where it says LAN.

 Plug the Powerline Adapter into a power socket close to your router and

switch on the power. The lights on the front of your Powerline Adapter will
then come on.

Connect the other Powerline Adapter to your YouView box

 Connect one end of the yellow cable into the Powerline Adapter; connect the

other end into the socket on your YouView box where it says ETHERNET.

 Plug the Powerline Adapter into a power socket close to your YouView

box and switch on the power. The lights on the front of your adapter will
then switch on. Please note: The Powerline Adapter is NOT the power
supply for your YouView box.

Connect the box and cables
WITH Powerline Adapters

12

TalkTalk router

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13

If you have a High Definition TV, you should use the
HDMI cable to connect your YouView box to your TV

.

If not, use the SCART cable.

YouView box

HDMI cable

HDMI cable

SCART cable

2. Connect your TV to the YouView box

Using the HDMI cable

 Connect one end of the HDMI cable

into your TV

 Connect the other end into the

HDMI socket on your YouView box

OR

Using the SCART cable

 Connect one end of the SCART cable

into your TV

 Connect the other end into the

TV SCART socket on your YouView box

Connect the box and cables WITH Powerline Adapters

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3. Connect the aerial to your YouView box

Using your existing aerial cable

 Remove your existing aerial from your TV and connect it into

the socket on your YouView box where it says ANTENNA IN.

OR

Using the white aerial cable supplied

 Connect one end of the white aerial cable into your aerial

wall socket.

 Connect the other end into the socket on your YouView box

where it says ANTENNA IN.

YouView box

White aerial cable

14

Connect the box and cables
WITH Powerline Adapters

You’ll need an aerial so you can get all your
Freeview channels.

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4. Connect the power cable and switch on

 Connect one end of the black power supply cable into

your YouView box.

 Connect the other end into a power socket near your

YouView box.

 There are two On/Off switches on your YouView box. Press

the On/Off switch at the back of the YouView box, then
press the I/O button at the front. Then switch on your TV.

 When the middle light on your YouView box comes on,

you are ready to set up YouView.

YouView box

Power cable

Connect the box and cables WITH Powerline Adapters

15

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If you can’t get your Powerline Adapters to connect, you should try
the following:

1. Press the Pair button on one Powerline Adapter for 2-3 seconds

(the Power LED will start blinking after you release the button).
Within 2 minutes press the Pair button on the second Powerline
Adapter between 2-3 seconds. Your Powerline LED should then
appear solid.

2. If that doesn’t work, press the Reset button (using a safety pin or

something similar) on each adapter for 1 second, then
repeat step 1.

16

When everything is set up WITH Powerline Adapters, it
should look like the picture below

White aerial

cable

YouView box

Yellow Ethernet cable

HDMI
cable

Yellow Ethernet cable

Powerline

Adapter

Powerline

Adapter

Power

cable

TalkTalk router

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17

Your lights guide

Here is a brief description of the lights that appear on the front
of your Powerline Adapters:

Powerline LED

Solid – The Powerline Adapter is connected
to a Powerline network.

Blinking – The Powerline Adapter is
transmitting data.

Off – The Powerline Adapter has not found
any compatible Powerline Adapters. Visit
talktalk.co.uk/help/powerline for tips on
how to fix this.

Mains Power LED

Solid – The Powerline Adapter is receiving
electrical power.

Blinking – The Powerline Adapter is setting
itself up after the reset button was pressed.

Off – The Powerline Adapter is not receiving
electrical power. You should check that your
power socket is turned on.

Ethernet LED

Solid – The Ethernet port is linked but there is
no data being transmitted.

Blinking – The Powerline Adapter is
transmitting data.

Off – There is no Ethernet connection. This
means the yellow Ethernet cable connected to
your router may be unplugged, or not working.

Connect the box and cables WITH Powerline Adapters

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All you need to do now is set up YouView

 Press the TV Source input button on your existing TV remote

(this is not your TalkTalk remote)

 Select the number of the port you connected your HDMI or

SCART cable to, e.g. HDMI1. You can find out this number by
looking next to where the cable is connected to your TV.

 Follow the instructions screen by screen using the arrow keys

and OK button on your remote.

First you’ll see this
Welcome screen…

Once you’ve been
through the screens and
are successfully set up,
you will automatically
be taken to BBC 1.

Set up YouView

18

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Set up YouView

19

Watch YouView

1

Check the On/Off switch is switched on at the back of the

YouView box.

2 Press on your TalkTalk remote

3 Your YouView box will now power

up. When the purple light switches
to solid, your TV will switch on (if
it supports this functionality) and
then you’ll see the YouView screen.

4 If that doesn’t work, press one of the buttons below on your

existing TV remote:

Purple light switches to solid

5 On your TalkTalk remote, press the button to select

a programme.

Press again to select the number of the port you
connected your HDMI or SCART cable to. This number
will be printed next to the cable that connects your TV
e.g. HDMI1 or HDMI2.

TV/AV Input AV Source

or

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20

One remote is all you’ll need

You can set up your TalkTalk remote to control both your TV and
Yo uV ie w box.

Press

Search

until the button flashes 3 times and stays lit.

Press and hold the number on your TalkTalk remote for your TV brand
until your TV switches itself off.

After your TV switches off, release the number button.

Switch your TV on again when the

button on your remote

flashes twice.

Grundig 1
JVC 2
LG 3
Panasonic 4
Phillips 5

Samsung 6
Sharp 7
Sony 8
Thomson 9
Toshiba 0

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You can rent films on a one-off basis or choose one of our great value
TV Boosts for a flexible way to personalise your package. You can see
all of our TV Boosts at talktalk.co.uk/tvboost

To take advantage of our exciting choice of TV Boosts, there are two
main PIN numbers you’ll need to remember:

Your YouView PIN

This allows you to manage Parental Controls and protect
younger viewers across the whole of the TV service, including all
On demand players and live TV. The default PIN number is 1234.

Your TalkTalk PIN

This provides you with a simple and secure way of purchasing
entertainment – you’ll find this in your Welcome Pack, or online
at talktalk.co.uk/tvpin

Renting films

 Select the film you want to watch.
 You’ll be taken to the payment screen, and asked to enter your

TalkTalk PIN.

 As soon as you enter your TalkTalk PIN the film will start and you will

see the charge on your next bill.

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With only one month commitment, it’s easy to try them all out.

 To add instantly go to the channel and follow the on screen

instructions (remember to have your TalkTalk PIN handy).

OR

 Add or remove Boosts online at talktalk.co.uk/myaccount

If you add Boosts through My Account they can take up to 24 hours
before they become active.

Renting films and adding

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21

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22

Find the latest info and a step by step setup video
at talktalk.co.uk/tvselfinstall

The user guide provided will also give you more help with using
and getting the most from your TV service.

Troubleshooting

Why do I need an aerial?

All Freeview channels are delivered through your TV aerial. If you currently
receive a good signal with stable picture and sound, you’ll be able to receive
Freeview using your existing TV aerial.

My TalkTalk router is in a different room to my TV

We strongly recommend you use TalkTalk Powerline Adapters, in order to
support the channels in our TV Boosts (e.g. Entertainment Extra, Sky Sports,
Sky Movies). You can order these from talktalk.co.uk/shop

There is a problem with my picture quality

Check that all the cables are connected securely, or try retuning your Freeview
channels. If that doesn’t work you may need a new aerial or repair work to your
existing aerial. You can find a qualified engineer from the Confederation of
Aerial Engineers at cai.org.uk or the Registered Digital Installers at rdi-lb.co.uk

There is no sound when I am watching TV

Check that your HDMI or SCART cable is connected securely. You should also
make sure you press the

+

Vol.

button on your TV remote.

Get help

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Get help

23

I am unable to watch On demand programmes

Check that your TalkTalk router is connected to broadband. You can also
switch your router and YouView box on and off again, to see if this fixes
the problem.

My internet seems slow when I’m watching TV

Check how many devices are connected to your TalkTalk router, such as an iPad
or Tablet, phone, games console or laptop. Avoid using them all while watching
TV to improve your broadband speed.

I want to book an engineer to install my YouView box

It’s not too late to arrange for a BrightSparks engineer to install your YouView
box. You can book your appointment by calling us on 0800 1444 440, please
note you will be charged £50 for the installation.

I am unable to run the router update CD

You can download the latest router software by visiting

http://help2.talktalk.co.uk/broadband-wireless/get-best-your-broadband

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Please visit:

talktalk.co.uk/tvselfinstall

Or call:

0870 444 1820

For help:

TVSIGUIDE1013V5

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