Talkswitch CA Series, CVA Series, VS Series Start Manual

ANSWERS WITH INTELLIGENCE

®

TALKSWITCH DOCUMENTATION

START GUIDE

RELEASE 4.0

CT.TS005.002501

Use with:

TalkSwitch CA, CVA

and VS models

For use in

North America

WWW.TALKSWITCH.COM 1

INTRODUCTION

About this guide

This guide describes the steps required to do basic installation and configuration
of your TalkSwitch telephone system. Once you have completed these steps, your
system can be further customized for your needs. For complete configuration
details, refer to the TalkSwitch User Guide.

This guide is intended for use with TalkSwitch CA, CVA or VS models.

Where to go for further information

The guides listed below, and many other resources, can be found on the TalkSwitch
Configuration Software CD, in the TalkSwitch folder in the Windows Start menu
once the software has been installed, and online at www.talkswitch.com/support.

• For complete configuration information, refer to the TalkSwitch User Guide

after completing the steps in this guide.

• For information on setting up a TalkSwitch system to use Voice over IP (VoIP),

refer to the TalkSwitch VoIP Network Configuration Guide.

Troubleshooting

The TalkSwitch system and the configuration software are designed for ease of use.
However, if you encounter difficulties with the installation or configuration of your
TalkSwitch:

• Consult the documents on the TalkSwitch Configuration Software CD or in the

TalkSwitch folder on your PC.

• Access additional TalkSwitch information online at www.talkswitch.com/

support.

Contacting Technical Support

• Contact your authorized TalkSwitch reseller.

• If you purchased directly from TalkSwitch, e-mail [e-mail],

providing your company name and TalkSwitch product information.

• Call our support line at 1-866-393-9960 (toll free in continental North America)

or at [phone], Monday to Friday from 9:00 am to 8:00 pm EST.

2 TALKSWITCH START GUIDE

BEFORE YOU BEGIN

Check package contents

Whether you have purchased a system with one or multiple TalkSwitch units, each
package you receive should include the following:

• TalkSwitch unit

• TalkSwitch Configuration Software CD

• AC adapter

• RJ-11 telephone cables

(1 for each incoming line)

• RJ-45 Ethernet cable or USB cable

(for 24-CA)

• Quick Reference Cards

(2 for each extension)

• Wall mounting template, screws and

anchors for optional wall-mounting of
your TalkSwitch unit.

Ensure that you have the minimum system requirements

You will need a PC to configure your TalkSwitch. Ensure that your PC meets the
following minimum system requirements:

• Windows 2000/XP operating system

• 100 MB free hard disk space

• 256 MB RAM

• 800x600 video resolution

Network equipment: If your system includes multiple TalkSwitch units, you will
need an Ethernet switch. If you plan on using VoIP or configuring your system
remotely, you will need an Ethernet switch (or router with an integrated switch)
and a broadband Internet connection.

Check your premises telephone wiring

TalkSwitch usually doesn’t require any extra telephone wiring beyond the
standard infrastructure in most commercial and residential buildings. If your
premises requires additional wiring, refer to the Home/Office Wiring Guide
Appendix in the TalkSwitch User Guide or consult an Authorized TalkSwitch
Reseller in your area.

Important! Lightning and electrical surges can cause damage to the TalkSwitch unit. We
recommend using surge protection equipment on all external telephone and power lines
connected to this device.

WWW.TALKSWITCH.COM 3

STEP 1 — INSTALL THE TALKSWITCH SOFTWARE

1. Ensure that you have Administrator privileges on your Windows XP or

2000 system.

2. Turn your computer on, and insert the CD into the CD-ROM drive.

3. The Install main window will appear within 20 seconds. Click INSTALL and

follow the instructions.

If the installation program does not automatically start (for example, if Autorun
is disabled on your PC):

1. From the desktop, double-click the My Computer icon.

2. Double-click on the CD drive labeled TalkSwitch.

3. Double-click on startscreen.exe located in the start folder.

4. Click Install and follow the instructions.

4 TALKSWITCH START GUIDE

STEP 2 — CONNECT TALKSWITCH TO YOUR PC OR NETWORK

TalkSwitch can be set up anywhere in the vicinity of your incoming phone lines
and computing equipment.

• TalkSwitch 48-CA, 48-CVA and VS models can be connected to your PC using

a Local Area Network (LAN) or USB connection. CA models also offer an
RS-232 connection.

• The TalkSwitch 24-CA can be connected to your PC using a USB or serial

connection.

If you’re installing a TalkSwitch system with multiple TalkSwitch units or you’re
adding a TalkSwitch unit to an existing system, refer to the Networking TalkSwitch
on a LAN section on page 13.

Connection Options

Connect using LAN (Ethernet): Connect one end of
the provided RJ-45 Ethernet cable to the LAN port at
the back of the TalkSwitch unit and the other end
directly to your Ethernet switch. Ensure your computer
is connected to the same switch.

Connect using USB: Using a USB A-to-B cable, connect
the B end to the USB port at the back of TalkSwitch,
and the A end to the USB port of your PC.

Power up TalkSwitch

1. Connect the provided AC adapter to the Power port

at the back of the TalkSwitch unit and plug the
adapter into an available power outlet.

Warning! Never use a power adapter other than
the one provided with TalkSwitch.

2. Turn TalkSwitch on by pressing the Power button

on the front of the unit. The lights on the front
panel will flash for a few moments during boot-up,
then stop. The center light marked Data will remain
lit, indicating that the TalkSwitch unit is on.

LAN

USB

Power

TalkSwitch CA and CVA models

TalkSwitch VS models

USB

Power

LAN

Data

Power

WWW.TALKSWITCH.COM 5

STEP 3 — OPEN THE TALKSWITCH CONFIGURATION SOFTWARE

Double-click the TalkSwitch icon on
your Desktop (this icon was created
during the software installation),
or from the Start menu, select

Programs, select the TalkSwitch

4.00 folder, and click TalkSwitch
Configuration 4.00.

TalkSwitch Software will now
attempt to detect your unit,
displaying progress on a “Detecting
TalkSwitch Units” window.

When software succeeds in detecting
your TalkSwitch, a progress bar
appears on the screen showing the
connection to TalkSwitch in progress.
When the bar disappears, the
TalkSwitch System Configuration
window will appear.

If software was unable to detect your
TalkSwitch automatically, a dialog
box opens requesting you to select
the connection type.

LAN connection:

From the Connection Type menu,
select Ethernet and click Connect.

USB connection:

From the Connection Type menu,
select USB and click Connect.

Once connection has been established,
the TalkSwitch System Configuration
window will appear.

Note: If you encounter difficulties
opening the TalkSwitch configuration
software, check that all your wires and
plugs are securely connected.