Talkswitch TS-80 User Manual

TABLE OF CONTENTS
Installing your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setting up your TS-80 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Area Code — 7-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Area Codes — 10-digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . 5
Outside Line Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring your TS-80 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring 7-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring 10-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring Outside Line Access. . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Display Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Speakerphone Receiver Volume. . . . . . . . . . . . . . . . . . . . 7
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Overview of the TS-80 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Phone Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Redialing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hanging up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call Waiting and Queued Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Picking up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Paging — PA, Group or Intercom Paging . . . . . . . . . . . . . . . . . . . . . . 12
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Send a Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Check Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing the Caller ID List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calling Back a Number From the Call Log . . . . . . . . . . . . . . . . . . . . . . 14
Deleting a Call From the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintenance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Avoid Rough Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Resetting Your Telephone’s Programming . . . . . . . . . . . . . . . . . . . . . . 15
Basic Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reset to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Blank Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Phone Doesn’t ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
No Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handset Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Problems Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Message Waiting Count Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . 17
Can’t Receive On-Hook Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 17
Can’t Receive Group Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
For Products Purchased in the U.S. or Canada . . . . . . . . . . . . . . . . . . . 19
FCC Registration and Repair Information . . . . . . . . . . . . . . . . . . . . . . . . 20
Connection and Use with the Nationwide Telephone Network . . . . . . . . 20
Repair Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Interference Information: Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . 20
Legend: = feature button = numeric key
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TS-80 USER GUIDE
INSTALLING YOUR PHONE
INTRODUCTION
Congratulations on the purchase of your new TS-80 telephone.
This phone is specifically designed to take full advantage of the features of the TalkSwitch line of phone systems.
TS-80 Feature Overview
• Business speakerphone
• Adjustable backlit LCD
• Data port
• Message waiting count and indicator
Please take the time to familiarize yourself with this User Guide.
IMPORTANT SAFETY INSTRUCTIONS
When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury, including the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool. Immersion of the telephone in water could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. These openings must not be blocked or covered. This product should never be placed near or over a radiator, heat register or stove.
6. This product should be operated only with the power source provided.
• 6 feature keys
• 99 name/number Caller ID log
• Intercom and group paging
• Hearing aid compatible
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TS-80 USER GUIDE
7. Do not allow anything to rest on the telephone line cord or power cord. Do not locate this product where its cords will be stepped on or interfered with.
8. Do not overload outlets and extension cords, as this can result in the risk of fire or electric shock.
9. Never push objects of any kind into this product through the cabinet slots, as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service technician when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electrical shock when the product is subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to qualified service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a remote risk of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.
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TS-80 USER GUIDE
PART CHECKLIST
The following parts are included with your TS-80 phone:
• TS-80 telephone
• Telephone base
• Telephone handset
INSTALLATION
1. Plug one end of the flat telephone line cord into the line jack on the back of the phone where it is labeled TEL.LINE and plug the other end into your modular telephone wall jack.
2. Connect the AC adapter to an electrical wall outlet and then connect the AC adapter plug to the DC 9V jack on the back of the phone. Use only the power adapter provided with your phone.
3. Connect one end of the coiled Handset Cord to the jack on the left side of the phone and connect the other end of the coiled Handset Cord to the jack on the handset.
4. If you wish to use an Answering Machine, Modem, Fax Machine or other devices along with your Caller ID telephone, you may plug one of these devices into the DATA jack on the right side of the phone. The important thing to remember is that for the Caller ID features to work properly the Caller ID telephone must be plugged directly into the wall jack and other devices must be plugged into the Caller ID phone.
• Line and handset cord
• AC/DC adapter
• User Guide
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TS-80 USER GUIDE
WALL MOUNTING
1. Turn the phone over so that you are looking at the bottom of the phone. Insert tabs at the narrow end of the wall-mount bracket into the holes at the rear of the phone bottom. Press and latch the tabs at the thicker end of the wall bracket into holes at the front end of phone. The bracket has two round plastic holes that can be used to hang your phone on the wallplate on your wall.
Note: If you do not wish to mount your phone on the wall, the Wall Mount Bracket can be reversed to raise the angle of the phone’s display when sitting on a table or desk.
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TS-80 USER GUIDE
SETTING UP YOUR TS-80 PHONE
OVERVIEW
There are three programmable options for the TS-80. They are:
• Area code — 7-digit local dialing
• Area codes — 10-digit local dialing
• Outside line access code
Area Code — 7-digit Dialing
If you dial local calls using 7 digits (e.g. 555-1212), enter your area code in the area code/7 digits dial configuration screen. Do not enter any area codes in the next configuration screen, the area code/10 digits dial screen.
By programming the area code, the phone will not insert a “1” and not dial the area code when calling back (from the call log) a call received from your local area code.
For example, the 7-digit dialing area code is programmed as 405 and a call is received and logged as 405-555-1212. Pressing while reviewing the call log will place the call by dialing 555-1212.
Area Codes — 10-digit Dialing
If you dial local calls using 10 digits (e.g. 405-555-1212), first enter in the area code/7-digits dial configuration screen. Then enter up to 3 local area codes in the area code/10-digits dial configuration screen.
By programming the local area codes, the phone will not insert a “1” when calling back (from the call log) a call received from any of the programmed local area code.
For example, the 10-digit dialing area code is programmed as 405 and a call is received and logged as 405-555-1212. Pressing while reviewing the call log will place the call by dialing 405-555-1212. If a call is received from 416-555-1212, pressing while viewing the call log will place the call by dialing 1-416-555-1212.
DIAL/ENTER
DIAL/ENTER
000
DIAL/ENTER
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TS-80 USER GUIDE
Outside Line Access Code
The outside line access code is dialed prior to any number over 6 digits stored in the call log. A number with 6 or fewer digits is considered an internal number. The outside line access code is not dialed for an internal call. A 3 second pause is inserted automatically between the outside line access code and the phone number.
Enabling your extension in the TalkSwitch PBX for Direct Line Access allows you to access the outside phone lines directly, without having to enter a line access code. If your TalkSwitch extension is programmed for Direct Line Access, enter as your line access code. This will ensure that features and dialing operate properly for your extension. Refer to your TalkSwitch User Guide for more information.
CONFIGURING YOUR TS-80
To configure your TS-80, press .
Configuring 7-digit Dialing
The first screen is the 7-digit dialing menu. The display will flash ENTER AREA CODE and 7 DIGITS DIAL.
If you dial your local calls using 7 digits (e.g., 555-1212), enter your local area code, press , or
If you dial your local calls using 10 digits (e.g., 303-555-1212), enter “000” as the area code for 7 digits dial, and press .
Configuring 10-digit Dialing
The display flashes ENTER AREA CODE and 10 DIGITS DIAL.
Enter the area code(s) for numbers that you dial using 10 digits (e.g., 720-555-1234). You can store up to three area codes for 10-digit dialing. Press
when you are done. If there is no number
you dial using 10 digits, then press .
DIAL/ENTER
DIAL/ENTER
DIAL/ENTER
DIAL/ENTER
MENU
#
9 0 5 ENTER AREA CODE
10 DIGITS DIAL
0 0 0 ENTER AREA CODE
7 DIGITS DIAL
7 2 0 ENTER AREA CODE
10 DIGITS DIAL
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TS-80 USER GUIDE
Configuring Outside Line Access
The display indicates the OUTSIDE ACCESS? prompt.
Enter the outside line access code (up to 4 digits), or press if your extension is configured for direct line access. Press the button.
If you enter an outside line access code by mistake, press the button or the
W button to delete
the digits.
ADJUSTING THE DISPLAY ANGLE
You can optimize the LCD display by adjusting the viewing angle. To adjust the LCD viewing angle, move the rear edge of the LCD module up or down.
ADJUSTING THE DISPLAY CONTRAST
The display can be adjusted to suit the light level of your room and your viewing preference. To make the contrast of the display lighter or darker, press the button to the right of the screen until the desired contrast is reached.
ADJUSTING THE HANDSET VOLUME
The handset volume can be adjusted using the toggle switch located on the right side of the phone. Handset volume settings are Normal and Loud.
ADJUSTING THE SPEAKERPHONE RECEIVER VOLUME
The speakerphone receiver volume can be adjusted using the slide switch located on the right side of the phone.
ADJUSTING THE RINGER VOLUME
The ringer volume can be adjusted using the toggle switch in the back of the phone. Ringer Volume settings are Hi, Low and Off.
DELETE
DIAL/ENTER
#
_ _ _ _
OUTSIDE ACCESS?
9 _ _ _
OUTSIDE ACCESS?
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TS-80 USER GUIDE
USING YOUR PHONE
OVERVIEW OF THE TS-80 PHONE
KEY LABEL USAGE
1 DISPLAY
2 MESSAGE LIGHT • Visual Message Waiting Indicator.
3 BUTTON • Adjust LCD contrast.
4 HOOKSWITCH • On-Hook and Off-hook control for the handset.
5
CALLER ID T and S • Review Caller ID records.
• Scroll through configuration menu.
6 • Delete a call record.
7 • Dial number displayed or to accept entry.
8 • Access the telephone configuration menu.
9 • Redial the last number dialed.
REDIAL
MENU
DIAL/ENTER
DELETE
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TS-80 USER GUIDE
KEY LABEL USAGE
10 • Retrieve a parked call from the specified park orbit.
11 • Park active call — system responds with the park orbit.
12 • Put a call on hold or retrieve a call from hold.
• Send a flash on the line when on a call.
13 • Cancel transfer or conference and return to call on hold.
14 • Join all parties in a three-way conference.
15 • Call Voicemail.
16 • Activate or deactivate speakerphone.
17 KEYPAD
18 INDEX CARD
THE PHONE DISPLAY
The phone display is used to show call information. When idle, the display shows the number of missed calls and the number of voice messages.
MAKING A CALL
Calls can be initiated in a number of different ways:
Traditional — Lift the handset and dial the number.
Handsfree — Press the button.
Call log — Dial from the call log. See the Call Log section for details on page 14.
Outside line access code is dialed automatically before any number with 7 or more digits stored in the call log, directory, or programmable speed dial keys.
If you use the telephone keypad to dial a number, please dial the outside line access code before the number.
You can switch a call between the handset or speakerphone during the call by either lifting the handset or pressing the button.
REDIALING A CALL
1. Press the button and the last number dialed will be automatically redialed.
REDIAL
SPEAKER
SPEAKER
SPEAKER
VMAIL
JOIN
CANCEL
HOLD/FLASH
PAR K
UN-PARK
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TS-80 USER GUIDE
RECEIVING CALLS
When receiving calls, your phone will ring and the display will show caller identity information if you are subscribed to Caller ID service.
To answer an incoming call,
1. Lift the handset, or
2. Press the button to answer the call in speakerphone mode.
HANGING UP A CALL
You can hang up a phone call by pressing the button while in speaker­phone mode or by putting the handset back in the cradle.
PUTTING A CALL ON HOLD
1. You can put a call on hold by pressing the button. Once a call is on hold, you can hang up your phone without losing the call.
2. In order to get re-connected to a call that you previously put on hold, you must first lift the handset or press the button, then press the
button again. You will be reconnected to your previous call.
Note: A call that was put on hold at a specific extension can only be retrieved from the same extension. In order to be able to re-connect to the call from a different extension, you would need to use the call PARK and UNPARK functions. See the Parking a Call section on page 11 for more information.
CALL WAITING AND QUEUED CALLS
When on a call, it is possible to receive another call if your extension is configured for call waiting as the chosen action in the busy call handling option of the TalkSwitch PBX. It is also possible to automatically queue incoming calls to your extension or ring group.
If you receive a call waiting notification while on a call, you will hear a call
waiting tone, see the WAITING indicator on the display as well the Caller ID of
the call waiting. If a call gets queued on your line, you will hear the call queued
tone. You can answer the call waiting or queued call and put the current caller
on hold by pressing the button then . It is possible to switch
between calls by repeatedly using the button and .
7
HOLD/FLASH
7
HOLD/FLASH
HOLD/FLASH
SPEAKER
HOLD/FLASH
SPEAKER
SPEAKER
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TS-80 USER GUIDE
TRANSFERRING A CALL
When you are on a call, you can transfer it to another extension.
1. Press the button to put the current call on hold.
2. Dial the number of the extension you wish to send the call to.
3. Hang up the call. The person on hold will be connected to the number you just dialed.
Note: If the number you dialed is busy or unavailable, you can press the button to get re-connected to your call on hold.
CONFERENCING CALLS
When you are on a call, you can add another person to create a three-way call.
1. Press button to put the current call on hold.
2. Dial the number of the extension or phone number of the person you would like to conference.
3. Once the person has answered, press the button to add the call currently on hold to your conversation.
Note: If the number you dialed is busy or unavailable, you can press the button to get re-connected to your call on hold.
PARKING A CALL
Parking a call puts the call on hold in one of ten park orbits, and allows you or someone else in your office to retrieve the call from any phone.
1. Press the button to park the current call.
2. The system will respond by confirming the call is parked and will announce the park orbit. The orbit is between 500 and 509.
To retrieve a call that has been parked:
1. From any phone, lift the handset or press the button.
2. Press the button, followed by the Park Orbit. You will be connected to the call parked in the orbit specified.
UN-PARK
SPEAKER
PAR K
CANCEL
JOIN
HOLD/FLASH
CANCEL
HOLD/FLASH
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TS-80 USER GUIDE
PICKING UP A CALL
Call pick up allows you to answer a call ringing at someone else’s extension.
Note: Pick up works only for incoming external calls.
When another extension is ringing:
1. Lift the handset or press the button.
2. Press .
3. You will be connected to the incoming call.
PAGING — PA, GROUP OR INTERCOM PAGING
PA Paging: PA paging allows you to connect to a public address system.
1. Press .
You are now connected to the PA paging system and can proceed with your page.
Group Paging: Group paging calls are similar to on-hook intercom calls, but to a ring group and are only one-way audio for announcements. All the phones in the ring group are automatically answered in speaker mode to receive the page. The phones in the ring group must support group paging.
1. Lift the handset or press the button.
2. Press followed by a Ring Group number.
You are now connected to every telephone set in the Ring Group and can proceed with your page.
Intercom Paging: On-hook intercom paging calls are automatically answered in speaker mode, enabling instant hands-free two-way communication. The telephone at the target extension must also support intercom.
1. Lift the handset or press the button.
2. Press + the extension number you want to intercom with.
You will be connected to the extension specified.
Note: Only TalkSwitch sets that support hands-free paging will be able to receive group or intercom paging calls.
48
*
SPEAKER
58
*
SPEAKER
0
*
9
*
SPEAKER
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TS-80 USER GUIDE
DO NOT DISTURB
You can enable Do Not Disturb on your extension and you will not receive any calls at that extension. All calls will follow the Do Not Disturb call cascade option for your extension, such as going directly to voicemail.
To enable/disable Do Not Disturb:
1. Lift the handset or press the button.
2. Press .
3. The Do Not Disturb setting of your extension will be changed. You will receive a system confirmation of “Do Not Disturb ON”or “Do Not Disturb OFF”
SEND A CALL TO VOICEMAIL
While on a call, you may wish to send the caller to a voicemail box in order for that caller to leave a message for someone else.
While on a call:
1. Press the button.
2. Press
+ the
desired voice mailbox number.
3. Hang up the call and the caller will now be able to leave a message.
CHECK VOICEMAILS
The TS-80 will indicate that you have new voice messages in your voice mailbox by flashing the message waiting lamp.
The TS-80 will also display the number of new voice messages you have.
This is shown on the display when the phone is idle.
To access your voice mailbox:
1. Lift the handset or press the button.
2. Press the button.
3. Enter your password + .
#
VMAIL
SPEAKER
*
HOLD/FLASH
26
*
SPEAKER
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TS-80 USER GUIDE
USING THE CALL LOG
When you receive a call, the phone number and name of the caller appears on the display with the day and time the call was received and is then stored in the Call Log.
The TS-80 automatically stores the Caller ID information of the last 99 calls received in the call log. It keeps track of all calls received, whether they were answered or not. The oldest call in the call log is always call #1. The highest numbered call (or call #99 if the call log is full) is always the most recent call. If the Call log is full with 99 calls and a new call comes in, the oldest call, call #1, is automatically deleted to make room in the log for the new call.
Important Note: When a new call comes in, you must let your phone ring at least twice in order for the Caller ID information to be displayed.
Each call is assigned a call number. The most recent call has the highest number (e.g. #99) and the oldest call has the smallest number (e.g. #01).
VIEWING THE CALLER ID LIST
Press the S button or the T button to review the Caller ID log from the oldest and the newest call, respectively.
CALLING BACK A NUMBER FROM THE CALL LOG
To easily call back a number from the Call log:
1. Press the S button or the T button until the number you want to call
is displayed.
2. Press the button. The number is dialed automatically.
Important Note: You need to have properly programmed your telephone with area code, outside line access code or mode (e.g. or Direct Line Access) for this feature to properly work.
DELETING A CALL FROM THE CALL LOG
1. To delete a caller ID record in the log, press the button when the record is displayed. The record is permanently erased.
2. To delete all entries in call log, press and hold the button for 5 seconds when one of the caller ID records is displayed. All records are permanently erased.
DELETE
DELETE
9
DIAL/ENTER
2:00 PM 10/25 #07
905-555-1212
John Smith
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TS-80 USER GUIDE
MAINTENANCE INFORMATION
Although your unit is designed to be maintenance-free, it contains sensitive electronic parts. Treat it with care to assure the best performance.
AVOID ROUGH TREATMENT
Avoid dropping the unit. The original packaging should be used for protection if you must ship the unit. Dropping or damaging the unit will void the warranty.
CLEANING
The hard plastic casing on your unit has a durable finish. Clean exposed parts with a soft, slightly damp cloth. To remove stains, use a mild soap. Never use detergents, excess water, treated cloths, harsh cleaning agents, or sprays.
TROUBLESHOOTING
If you have any problems with your telephone, determine first if the problem is with your phone or with the phone line.
RESETTING YOUR TELEPHONE’S PROGRAMMING
Electrostatic shocks or power surges (e.g., from lightning) may cause the phone to lock up. There are two ways to reset the phone.
Basic reset
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Reconnect the power cord to the phone.
4. Follow the configuration procedures to select the language and to enter the area codes.
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Reset to Factory Defaults
If the basic reset cannot return to the phone to the normal operating condition, you must restore to factory defaults. All information stored in memory will be erased.
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Press and hold when reconnecting the power cord to the phone.
4. When firmware version number is displayed, release the buttons.
5. Follow the installation procedures to select the language and to enter the area codes.
BLANK SCREEN
• Verify that your power adapter is properly connected.
PHONE DOESN’T RING
• Verify that the ringer is not turned off. Check the ring volume switch at the back of the phone phone is idle to turn the ringer on.
• Verify that the line cord is properly connected and that dial tone is present when going off-hook.
• Verify that the TalkSwitch is properly programmed for your extension’s call handling.
• Verify that Do Not Disturb is disabled for your extension.
NO DIAL TONE
• Verify that the line cord is properly connected.
• Try with a different line cord.
• Test the telephone in a different jack. If it works, then the jack may be defective or the TalkSwitch may be wired incorrectly.
NO CALLER ID
• Check Caller ID subscription. In order to receive Caller ID for external calls, you must be subscribed to the Caller ID service from your telephone service provider.
DELETE
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HANDSET DOESN’T WORK
• Verify that the coiled handset cord jack is fully inserted into the handset.
PROBLEMS DIALING
• Ensure that your setting for area code and line access code or direct line access on the phone matches the setting on the TalkSwitch.
MESSAGE WAITING COUNT DOESN’T WORK
• Verify that your extension is programmed in TalkSwitch as a TS-80.
CAN’T RECEIVE ON-HOOK INTERCOM CALLS
• Verify that your extension is programmed in TalkSwitch as a TS-80.
CAN’T RECEIVE GROUP PAGING
• Verify that your extension is programmed in TalkSwitch as a TS-80.
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TS-80 USER GUIDE
LIMITED WARRANTY
TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants to the original end-user customer (“Customer”) that each new TalkSwitch TS-80 telephone shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year from the date of the original purchase (proof of purchase required). The exclusive remedy and entire liability under this warranty will be for repair or replacement on a like-for-like basis at TalkSwitch’s option.
The above warranty shall not apply to product defects resulting from (a) improper maintenance or installation; (b) misuse, neglect or accident; (c) damage from moisture or corrosive environments; (d) use of the power adapter with supply voltages other than that for which it is specified; (e) static discharges; (f) high voltage surges; (g) electrostatic discharges; (h) operation outside the product’s specification; or (i) failure to follow product instructions.
The warranty is void where (a) the serial number has been altered, removed or effaced; or (b) the product has been used in an application, country, region, locality, or connected to any network, other than those for which the product was intended to operate.
TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS IS SUPPLIED ON AN “AS IS” BASIS AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH RESPECT TO THE PRODUCT. TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
In no event shall TalkSwitch be liable for any SPECIAL, INCIDENTAL, CONSEQUENTIAL, indirect OR SIMILAR damages, including any lost profits, lost data, or other incidental or consequential or punitive damages, whether based on contract, tort
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(INCLUDING WITHOUT LIMITATION, NEGLIGENCE), or any other legal theory, whether or not advised of the possibility of such damages, or whether such damages are forseeable. In any event, the total aggregate liability of TalkSwitch FOR DIRECT DAMAGES shall not exceed the purchase price of the product.
This warranty gives specific rights, and Customer may have other rights subject to jurisdiction. To the extent any part of this limited warranty statement is inconsistent with such local law, that part shall be deemed modified to be consistent with such local law.
FOR PRODUCTS PURCHASED IN THE U.S. OR CANADA
1. Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you bought the product directly from TalkSwitch, you can obtain this number by contacting the Technical Support department at TalkSwitch — call toll free in continental North America; (866) 393-9960, otherwise call (613) 725-2466. Please have your model and serial number available when you call.
2. Include a copy of your proof of purchase and a written explanation of the problem; this will enable us to expedite your repair.
3. Attach the shipping label to the exterior of the package.
4. On the shipping label, be sure to include the WRA number obtained from TalkSwitch or your reseller.
5. Ship the product (prepaid) to your reseller. If the product was purchased from TalkSwitch, send the unit in its original or better protective packaging to:
TalkSwitch 1545 Carling Ave., Suite 510 Ottawa, Ontario K1Z 8P9 Canada
If the product is being shipped from outside of Canada, the following statement must be included on the package: ‘Canadian Goods Being Returned to Canada’.
Important: Failure to obtain a WRA number and include the information indicated above will result in the package being refused.
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FCC REGISTRATION AND REPAIR INFORMATION
Your new product has been registered with the Federal Communication Commission (FCC). This product complies with standards in Part 68 of the FCC Rules. This product is Hearing Aid Compatible and Volume Control is in compliance with FCC Part 68 and the Hearing Aid Compatibility Act. The FCC requires us to provide you with the following information:
Note: the TS-80 telephone is intended for use only behind a TalkSwitch PBX.
CONNECTION AND USE WITH THE NATIONWIDE TELEPHONE NETWORK
The modular telephone outlet or jack to which the telephone must be connected is a USOC RJ-11C or RJ-11W. The TS-80 telephone has a ringer equivalence num­ber (REN) of 1.9B
REPAIR INSTRUCTIONS
If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and that it be unplugged from the modular outlet until the problem has been corrected. Repairs to the telephone equipment can only be made by the manufacturer or its authorized agents or by others who may be authorized by the FCC. For repair procedures, follow instruction outlined under the “Limited Warranty”.
INTERFERENCE INFORMATION: PART 15 OF FCC RULES
Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception.
Your product has been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
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If your product causes interference to radio or television reception when it is in use, you might correct the interference with any one or all of these measures: (a) where it can be done safely, reorient the receiving television or radio antenna. (b) To the extent possible, relocate the television, radio or other receiver with respect to the telephone equipment. (c) If your telephone product runs on AC power, plug your product into an AC outlet that is not on the same circuit as the one used by your radio or television.
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