TABLE OF CONTENTS
Installing your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setting up your TS-80 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Area Code — 7-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Area Codes — 10-digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . 5
Outside Line Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring your TS-80 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring 7-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring 10-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring Outside Line Access. . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Display Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Speakerphone Receiver Volume. . . . . . . . . . . . . . . . . . . . 7
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Overview of the TS-80 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Phone Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Redialing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hanging up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call Waiting and Queued Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Picking up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Paging — PA, Group or Intercom Paging . . . . . . . . . . . . . . . . . . . . . . 12
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Send a Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Check Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing the Caller ID List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calling Back a Number From the Call Log . . . . . . . . . . . . . . . . . . . . . . 14
Deleting a Call From the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintenance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Avoid Rough Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Resetting Your Telephone’s Programming . . . . . . . . . . . . . . . . . . . . . . 15
Basic Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reset to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Blank Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Phone Doesn’t ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
No Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handset Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Problems Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Message Waiting Count Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . 17
Can’t Receive On-Hook Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 17
Can’t Receive Group Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
For Products Purchased in the U.S. or Canada . . . . . . . . . . . . . . . . . . . 19
FCC Registration and Repair Information . . . . . . . . . . . . . . . . . . . . . . . . 20
Connection and Use with the Nationwide Telephone Network . . . . . . . . 20
Repair Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Interference Information: Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . 20
Legend: = feature button = numeric key
WWW.TALKSWITCH.COM 1
TS-80 USER GUIDE
INSTALLING YOUR PHONE
INTRODUCTION
Congratulations on the purchase of your new TS-80 telephone.
This phone is specifically designed to take full advantage of the features of the
TalkSwitch line of phone systems.
TS-80 Feature Overview
• Business speakerphone
• Adjustable backlit LCD
• Data port
• Message waiting count and indicator
Please take the time to familiarize yourself with this User Guide.
IMPORTANT SAFETY INSTRUCTIONS
When using telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electrical shock and injury, including
the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool. Immersion of
the telephone in water could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation,
to protect it from overheating. These openings must not be blocked or
covered. This product should never be placed near or over a radiator, heat
register or stove.
6. This product should be operated only with the power source provided.
• 6 feature keys
• 99 name/number Caller ID log
• Intercom and group paging
• Hearing aid compatible
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TS-80 USER GUIDE
7. Do not allow anything to rest on the telephone line cord or power cord. Do
not locate this product where its cords will be stepped on or interfered with.
8. Do not overload outlets and extension cords, as this can result in the risk of
fire or electric shock.
9. Never push objects of any kind into this product through the cabinet slots,
as you may touch dangerous voltage points or short out parts that could
result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it
to a qualified service technician when service or repair work is required.
Opening or removing covers may expose you to dangerous voltage or other
risks. Incorrect reassembly can cause electrical shock when the product is
subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the
operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a remote risk
of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.
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TS-80 USER GUIDE
PART CHECKLIST
The following parts are included with your TS-80 phone:
• TS-80 telephone
• Telephone base
• Telephone handset
INSTALLATION
1. Plug one end of the flat
telephone line cord into the
line jack on the back of the
phone where it is labeled
TEL.LINE and plug the
other end into your modular
telephone wall jack.
2. Connect the AC adapter to an
electrical wall outlet and then
connect the AC adapter plug to
the DC 9V jack on the back of
the phone. Use only the power adapter provided with your phone.
3. Connect one end of the coiled Handset Cord to the jack on the left side of the phone
and connect the other end of the coiled Handset Cord to the jack on the handset.
4. If you wish to use an Answering Machine, Modem, Fax Machine or other
devices along with your Caller ID telephone, you may plug one of these
devices into the DATA jack on the right side of the phone. The important
thing to remember is that for the Caller ID features to work properly the
Caller ID telephone must be plugged directly into the wall jack and other
devices must be plugged into the Caller ID phone.
• Line and handset cord
• AC/DC adapter
• User Guide
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TS-80 USER GUIDE
WALL MOUNTING
1. Turn the phone over so that you are looking at the bottom of the phone. Insert
tabs at the narrow end of the wall-mount bracket into the holes at the rear of
the phone bottom. Press and latch the tabs at the thicker end of the wall
bracket into holes at the front end of phone. The bracket has two round plastic
holes that can be used to hang your phone on the wallplate on your wall.
Note: If you do not wish to mount your phone on the wall, the Wall Mount
Bracket can be reversed to raise the angle of the phone’s display when sitting
on a table or desk.
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TS-80 USER GUIDE
SETTING UP YOUR TS-80 PHONE
OVERVIEW
There are three programmable options for the TS-80. They are:
• Area code — 7-digit local dialing
• Area codes — 10-digit local dialing
• Outside line access code
Area Code — 7-digit Dialing
If you dial local calls using 7 digits (e.g. 555-1212), enter your area code in the
area code/7 digits dial configuration screen. Do not enter any area codes in the
next configuration screen, the area code/10 digits dial screen.
By programming the area code, the phone will not insert a “1” and not dial the
area code when calling back (from the call log) a call received from your local
area code.
For example, the 7-digit dialing area code is programmed as 405 and a call is
received and logged as 405-555-1212. Pressing while reviewing the
call log will place the call by dialing 555-1212.
Area Codes — 10-digit Dialing
If you dial local calls using 10 digits (e.g. 405-555-1212), first enter
in the area code/7-digits dial configuration screen. Then enter up to 3 local
area codes in the area code/10-digits dial configuration screen.
By programming the local area codes, the phone will not insert a “1” when calling
back (from the call log) a call received from any of the programmed local area code.
For example, the 10-digit dialing area code is programmed as 405 and a call is
received and logged as 405-555-1212. Pressing while reviewing the
call log will place the call by dialing 405-555-1212. If a call is received from
416-555-1212, pressing while viewing the call log will place the
call by dialing 1-416-555-1212.
DIAL/ENTER
DIAL/ENTER
000
DIAL/ENTER
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TS-80 USER GUIDE
Outside Line Access Code
The outside line access code is dialed prior to any number over 6 digits stored
in the call log. A number with 6 or fewer digits is considered an internal number.
The outside line access code is not dialed for an internal call. A 3 second pause
is inserted automatically between the outside line access code and the phone
number.
Enabling your extension in the TalkSwitch PBX for Direct Line Access allows you to
access the outside phone lines directly, without having to enter a line access code.
If your TalkSwitch extension is programmed for Direct Line Access, enter as
your line access code. This will ensure that features and dialing operate properly
for your extension. Refer to your TalkSwitch User Guide for more information.
CONFIGURING YOUR TS-80
To configure your TS-80, press .
Configuring 7-digit Dialing
The first screen is the 7-digit dialing menu. The display will flash ENTER AREA
CODE and 7 DIGITS DIAL.
If you dial your local calls using 7 digits
(e.g., 555-1212), enter your local area code,
press , or
If you dial your local calls using 10 digits
(e.g., 303-555-1212), enter “000” as the area
code for 7 digits dial, and press .
Configuring 10-digit Dialing
The display flashes ENTER AREA CODE and 10 DIGITS DIAL.
Enter the area code(s) for numbers that you dial
using 10 digits (e.g., 720-555-1234). You can store
up to three area codes for 10-digit dialing. Press
when you are done. If there is no number
you dial using 10 digits, then press .
DIAL/ENTER
DIAL/ENTER
DIAL/ENTER
DIAL/ENTER
MENU
#
9 0 5
ENTER AREA CODE
10 DIGITS DIAL
0 0 0
ENTER AREA CODE
7 DIGITS DIAL
7 2 0
ENTER AREA CODE
10 DIGITS DIAL
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TS-80 USER GUIDE
Configuring Outside Line Access
The display indicates the OUTSIDE ACCESS? prompt.
Enter the outside line access code (up to 4 digits),
or press if your extension is configured for
direct line access. Press the button.
If you enter an outside line access code by mistake,
press the button or the
W button to delete
the digits.
ADJUSTING THE DISPLAY ANGLE
You can optimize the LCD display by adjusting the viewing angle. To adjust the
LCD viewing angle, move the rear edge of the LCD module up or down.
ADJUSTING THE DISPLAY CONTRAST
The display can be adjusted to suit the light level of your room and your viewing
preference. To make the contrast of the display lighter or darker, press the
button to the right of the screen until the desired contrast is reached.
ADJUSTING THE HANDSET VOLUME
The handset volume can be adjusted
using the toggle switch located on
the right side of the phone. Handset
volume settings are Normal and Loud.
ADJUSTING THE SPEAKERPHONE
RECEIVER VOLUME
The speakerphone receiver volume
can be adjusted using the slide
switch located on the right side of
the phone.
ADJUSTING THE RINGER VOLUME
The ringer volume can be adjusted using the toggle switch
in the back of the phone. Ringer Volume settings are Hi,
Low and Off.
DELETE
DIAL/ENTER
#
_ _ _ _
OUTSIDE ACCESS?
9 _ _ _
OUTSIDE ACCESS?
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TS-80 USER GUIDE
USING YOUR PHONE
OVERVIEW OF THE TS-80 PHONE
KEY LABEL USAGE
1 DISPLAY
2 MESSAGE LIGHT • Visual Message Waiting Indicator.
3 BUTTON • Adjust LCD contrast.
4 HOOKSWITCH • On-Hook and Off-hook control for the handset.
5
CALLER ID T and S • Review Caller ID records.
• Scroll through configuration menu.
6 • Delete a call record.
7 • Dial number displayed or to accept entry.
8 • Access the telephone configuration menu.
9 • Redial the last number dialed.
REDIAL
MENU
DIAL/ENTER
DELETE
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TS-80 USER GUIDE
KEY LABEL USAGE
10 • Retrieve a parked call from the specified park orbit.
11 • Park active call — system responds with the park orbit.
12 • Put a call on hold or retrieve a call from hold.
• Send a flash on the line when on a call.
13 • Cancel transfer or conference and return to call on hold.
14 • Join all parties in a three-way conference.
15 • Call Voicemail.
16 • Activate or deactivate speakerphone.
17 KEYPAD
18 INDEX CARD
THE PHONE DISPLAY
The phone display is used to show call information. When idle, the display
shows the number of missed calls and the number of voice messages.
MAKING A CALL
Calls can be initiated in a number of different ways:
Traditional — Lift the handset and dial the number.
Handsfree — Press the button.
Call log — Dial from the call log. See the Call Log section for details on page 14.
Outside line access code is dialed automatically before any number with 7 or
more digits stored in the call log, directory, or programmable speed dial keys.
If you use the telephone keypad to dial a number, please dial the outside line
access code before the number.
You can switch a call between the handset or speakerphone during the call by
either lifting the handset or pressing the button.
REDIALING A CALL
1. Press the button and the last number dialed will be automatically
redialed.
REDIAL
SPEAKER
SPEAKER
SPEAKER
VMAIL
JOIN
CANCEL
HOLD/FLASH
PAR K
UN-PARK
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TS-80 USER GUIDE
RECEIVING CALLS
When receiving calls, your phone will ring and the display will show caller
identity information if you are subscribed to Caller ID service.
To answer an incoming call,
1. Lift the handset, or
2. Press the button to answer the call in speakerphone mode.
HANGING UP A CALL
You can hang up a phone call by pressing the button while in speakerphone mode or by putting the handset back in the cradle.
PUTTING A CALL ON HOLD
1. You can put a call on hold by pressing the button. Once a call
is on hold, you can hang up your phone without losing the call.
2. In order to get re-connected to a call that you previously put on hold, you
must first lift the handset or press the button, then press the
button again. You will be reconnected to your previous call.
Note: A call that was put on hold at a specific extension can only be retrieved
from the same extension. In order to be able to re-connect to the call from a
different extension, you would need to use the call PARK and UNPARK functions.
See the Parking a Call section on page 11 for more information.
CALL WAITING AND QUEUED CALLS
When on a call, it is possible to receive another call if your extension is configured
for call waiting as the chosen action in the busy call handling option of the
TalkSwitch PBX. It is also possible to automatically queue incoming calls to your
extension or ring group.
If you receive a call waiting notification while on a call, you will hear a call
waiting tone, see the WAITING indicator on the display as well the Caller ID of
the call waiting. If a call gets queued on your line, you will hear the call queued
tone. You can answer the call waiting or queued call and put the current caller
on hold by pressing the button then . It is possible to switch
between calls by repeatedly using the button and .
7
HOLD/FLASH
7
HOLD/FLASH
HOLD/FLASH
SPEAKER
HOLD/FLASH
SPEAKER
SPEAKER
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TS-80 USER GUIDE
TRANSFERRING A CALL
When you are on a call, you can transfer it to another extension.
1. Press the button to put the current call on hold.
2. Dial the number of the extension you wish to send the call to.
3. Hang up the call. The person on hold will be connected to the number you
just dialed.
Note: If the number you dialed is busy or unavailable, you can press the
button to get re-connected to your call on hold.
CONFERENCING CALLS
When you are on a call, you can add another person to create a three-way call.
1. Press button to put the current call on hold.
2. Dial the number of the extension or phone number of the person you would
like to conference.
3. Once the person has answered, press the button to add the call
currently on hold to your conversation.
Note: If the number you dialed is busy or unavailable, you can press the
button to get re-connected to your call on hold.
PARKING A CALL
Parking a call puts the call on hold in one of ten park orbits, and allows you or
someone else in your office to retrieve the call from any phone.
1. Press the button to park the current call.
2. The system will respond by confirming the call is parked and will announce
the park orbit. The orbit is between 500 and 509.
To retrieve a call that has been parked:
1. From any phone, lift the handset or press the button.
2. Press the button, followed by the Park Orbit. You will be connected
to the call parked in the orbit specified.
UN-PARK
SPEAKER
PAR K
CANCEL
JOIN
HOLD/FLASH
CANCEL
HOLD/FLASH
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TS-80 USER GUIDE
PICKING UP A CALL
Call pick up allows you to answer a call ringing at someone else’s extension.
Note: Pick up works only for incoming external calls.
When another extension is ringing:
1. Lift the handset or press the button.
2. Press .
3. You will be connected to the incoming call.
PAGING — PA, GROUP OR INTERCOM PAGING
PA Paging: PA paging allows you to connect to a public address system.
1. Press .
You are now connected to the PA paging system and can proceed with your page.
Group Paging: Group paging calls are similar to on-hook intercom calls, but to a
ring group and are only one-way audio for announcements. All the phones in
the ring group are automatically answered in speaker mode to receive the page.
The phones in the ring group must support group paging.
1. Lift the handset or press the button.
2. Press followed by a Ring Group number.
You are now connected to every telephone set in the Ring Group and can proceed
with your page.
Intercom Paging: On-hook intercom paging calls are automatically answered in
speaker mode, enabling instant hands-free two-way communication. The telephone
at the target extension must also support intercom.
1. Lift the handset or press the button.
2. Press + the extension number you want to intercom with.
You will be connected to the extension specified.
Note: Only TalkSwitch sets that support hands-free paging will be able to
receive group or intercom paging calls.
48
*
SPEAKER
58
*
SPEAKER
0
*
9
*
SPEAKER
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TS-80 USER GUIDE
DO NOT DISTURB
You can enable Do Not Disturb on your extension and you will not receive any
calls at that extension. All calls will follow the Do Not Disturb call cascade
option for your extension, such as going directly to voicemail.
To enable/disable Do Not Disturb:
1. Lift the handset or press the button.
2. Press .
3. The Do Not Disturb setting of your extension will be changed. You will
receive a system confirmation of “Do Not Disturb ON”or “Do Not Disturb OFF”
SEND A CALL TO VOICEMAIL
While on a call, you may wish to send the caller to a voicemail box in order for
that caller to leave a message for someone else.
While on a call:
1. Press the button.
2. Press
+ the
desired voice mailbox number.
3. Hang up the call and the caller will now be able to leave a message.
CHECK VOICEMAILS
The TS-80 will indicate that you have new voice messages in your voice mailbox
by flashing the message waiting lamp.
The TS-80 will also display the number of new voice messages you have.
This is shown on the display when the phone is idle.
To access your voice mailbox:
1. Lift the handset or press the button.
2. Press the button.
3. Enter your password + .
#
VMAIL
SPEAKER
*
HOLD/FLASH
26
*
SPEAKER
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TS-80 USER GUIDE
USING THE CALL LOG
When you receive a call, the phone number and name of the caller appears on the
display with the day and time the call was received and is then stored in the Call Log.
The TS-80 automatically stores the Caller ID information of the last 99 calls
received in the call log. It keeps track of all calls received, whether they were
answered or not. The oldest call in the call log is always call #1. The highest
numbered call (or call #99 if the call log is full) is always the most recent call.
If the Call log is full with 99 calls and a new call comes in, the oldest call,
call #1, is automatically deleted to make room in the log for the new call.
Important Note: When a new call comes in, you must let your phone ring at
least twice in order for the Caller ID information to be displayed.
Each call is assigned a call number. The most
recent call has the highest number (e.g. #99) and
the oldest call has the smallest number (e.g. #01).
VIEWING THE CALLER ID LIST
Press the S button or the T button to review the Caller ID log from the oldest
and the newest call, respectively.
CALLING BACK A NUMBER FROM THE CALL LOG
To easily call back a number from the Call log:
1. Press the S button or the T button until the number you want to call
is displayed.
2. Press the button. The number is dialed automatically.
Important Note: You need to have properly programmed your telephone with area
code, outside line access code or mode (e.g. or Direct Line Access) for this
feature to properly work.
DELETING A CALL FROM THE CALL LOG
1. To delete a caller ID record in the log, press the button when
the record is displayed. The record is permanently erased.
2. To delete all entries in call log, press and hold the button for
5 seconds when one of the caller ID records is displayed. All records are
permanently erased.
DELETE
DELETE
9
DIAL/ENTER
2:00 PM 10/25 #07
905-555-1212
John Smith
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MAINTENANCE INFORMATION
Although your unit is designed to be maintenance-free, it contains sensitive
electronic parts. Treat it with care to assure the best performance.
AVOID ROUGH TREATMENT
Avoid dropping the unit. The original packaging should be used for protection if
you must ship the unit. Dropping or damaging the unit will void the warranty.
CLEANING
The hard plastic casing on your unit has a durable finish. Clean exposed parts
with a soft, slightly damp cloth. To remove stains, use a mild soap. Never use
detergents, excess water, treated cloths, harsh cleaning agents, or sprays.
TROUBLESHOOTING
If you have any problems with your telephone, determine first if the problem is
with your phone or with the phone line.
RESETTING YOUR TELEPHONE’S PROGRAMMING
Electrostatic shocks or power surges (e.g., from lightning) may cause the phone
to lock up. There are two ways to reset the phone.
Basic reset
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Reconnect the power cord to the phone.
4. Follow the configuration procedures to select the language and to enter the
area codes.
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TS-80 USER GUIDE
Reset to Factory Defaults
If the basic reset cannot return to the phone to the normal operating condition,
you must restore to factory defaults. All information stored in memory will be
erased.
1. Disconnect the power cord from the phone.
2. Wait for 10 seconds.
3. Press and hold when reconnecting the power cord to the phone.
4. When firmware version number is displayed, release the buttons.
5. Follow the installation procedures to select the language and to enter the
area codes.
BLANK SCREEN
• Verify that your power adapter is properly connected.
PHONE DOESN’T RING
• Verify that the ringer is not turned off. Check the ring volume switch at
the back of the phone phone is idle to turn the ringer on.
• Verify that the line cord is properly connected and that dial tone is
present when going off-hook.
• Verify that the TalkSwitch is properly programmed for your extension’s
call handling.
• Verify that Do Not Disturb is disabled for your extension.
NO DIAL TONE
• Verify that the line cord is properly connected.
• Try with a different line cord.
• Test the telephone in a different jack. If it works, then the jack may be
defective or the TalkSwitch may be wired incorrectly.
NO CALLER ID
• Check Caller ID subscription. In order to receive Caller ID for external
calls, you must be subscribed to the Caller ID service from your
telephone service provider.
DELETE
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HANDSET DOESN’T WORK
• Verify that the coiled handset cord jack is fully inserted into the handset.
PROBLEMS DIALING
• Ensure that your setting for area code and line access code or direct line
access on the phone matches the setting on the TalkSwitch.
MESSAGE WAITING COUNT DOESN’T WORK
• Verify that your extension is programmed in TalkSwitch as a TS-80.
CAN’T RECEIVE ON-HOOK INTERCOM CALLS
• Verify that your extension is programmed in TalkSwitch as a TS-80.
CAN’T RECEIVE GROUP PAGING
• Verify that your extension is programmed in TalkSwitch as a TS-80.
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LIMITED WARRANTY
TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants
to the original end-user customer (“Customer”) that each new TalkSwitch TS-80
telephone shall be substantially free from defects in materials and workmanship
under normal use for a period of one (1) year from the date of the original
purchase (proof of purchase required). The exclusive remedy and entire liability
under this warranty will be for repair or replacement on a like-for-like basis at
TalkSwitch’s option.
The above warranty shall not apply to product defects resulting from (a) improper
maintenance or installation; (b) misuse, neglect or accident; (c) damage from
moisture or corrosive environments; (d) use of the power adapter with supply
voltages other than that for which it is specified; (e) static discharges; (f) high
voltage surges; (g) electrostatic discharges; (h) operation outside the product’s
specification; or (i) failure to follow product instructions.
The warranty is void where (a) the serial number has been altered, removed or
effaced; or (b) the product has been used in an application, country, region,
locality, or connected to any network, other than those for which the product
was intended to operate.
TalkSwitch shall not have any obligation to repair or replace product until the
Customer returns defective product to TalkSwitch. Any replacement product may
be either new or like-new, and may contain remanufactured parts, equivalent to
new in performance.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, THE PRODUCTS IS SUPPLIED ON AN “AS IS”
BASIS AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS
WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE,
OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH
RESPECT TO THE PRODUCT. TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
In no event shall TalkSwitch be liable for any SPECIAL, INCIDENTAL, CONSEQUENTIAL,
indirect OR SIMILAR damages, including any lost profits, lost data, or other
incidental or consequential or punitive damages, whether based on contract, tort
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TS-80 USER GUIDE
(INCLUDING WITHOUT LIMITATION, NEGLIGENCE), or any other legal theory,
whether or not advised of the possibility of such damages, or whether such
damages are forseeable. In any event, the total aggregate liability of TalkSwitch
FOR DIRECT DAMAGES shall not exceed the purchase price of the product.
This warranty gives specific rights, and Customer may have other rights subject
to jurisdiction. To the extent any part of this limited warranty statement is
inconsistent with such local law, that part shall be deemed modified to be
consistent with such local law.
FOR PRODUCTS PURCHASED IN THE U.S. OR CANADA
1. Contact your reseller and obtain a Warranty Return Authorization (WRA)
number if required. If you bought the product directly from TalkSwitch, you
can obtain this number by contacting the Technical Support department at
TalkSwitch — call toll free in continental North America; (866) 393-9960,
otherwise call (613) 725-2466. Please have your model and serial number
available when you call.
2. Include a copy of your proof of purchase and a written explanation of the
problem; this will enable us to expedite your repair.
3. Attach the shipping label to the exterior of the package.
4. On the shipping label, be sure to include the WRA number obtained from
TalkSwitch or your reseller.
5. Ship the product (prepaid) to your reseller. If the product was purchased from
TalkSwitch, send the unit in its original or better protective packaging to:
TalkSwitch
1545 Carling Ave., Suite 510
Ottawa, Ontario
K1Z 8P9
Canada
If the product is being shipped from outside of Canada, the following statement
must be included on the package: ‘Canadian Goods Being Returned to Canada’.
Important: Failure to obtain a WRA number and include the information indicated
above will result in the package being refused.
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FCC REGISTRATION AND REPAIR INFORMATION
Your new product has been registered with the Federal Communication Commission
(FCC). This product complies with standards in Part 68 of the FCC Rules. This
product is Hearing Aid Compatible and Volume Control is in compliance with FCC
Part 68 and the Hearing Aid Compatibility Act. The FCC requires us to provide you
with the following information:
Note: the TS-80 telephone is intended for use only behind a TalkSwitch PBX.
CONNECTION AND USE WITH THE NATIONWIDE TELEPHONE NETWORK
The modular telephone outlet or jack to which the telephone must be connected
is a USOC RJ-11C or RJ-11W. The TS-80 telephone has a ringer equivalence number (REN) of 1.9B
REPAIR INSTRUCTIONS
If it is determined that your telephone equipment is malfunctioning, the FCC
requires that it not be used and that it be unplugged from the modular outlet
until the problem has been corrected. Repairs to the telephone equipment can
only be made by the manufacturer or its authorized agents or by others who
may be authorized by the FCC. For repair procedures, follow instruction outlined
under the “Limited Warranty”.
INTERFERENCE INFORMATION: PART 15 OF FCC RULES
Some telephone equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used properly, may cause interference to radio
and television reception.
Your product has been tested and found to meet the standards for a Class B
digital device, as specified in Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
These specifications are designed to provide reasonable protection against such
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation.
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TS-80 USER GUIDE
If your product causes interference to radio or television reception when it is in
use, you might correct the interference with any one or all of these measures:
(a) where it can be done safely, reorient the receiving television or radio antenna.
(b) To the extent possible, relocate the television, radio or other receiver with
respect to the telephone equipment. (c) If your telephone product runs on AC
power, plug your product into an AC outlet that is not on the same circuit as
the one used by your radio or television.
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