Talkswitch TS-400 User Manual

ANSWERS WITH INTELLIGENCE

®

TALKSWITCH USER GUIDE

TALKSWITCH
TS-400 TELEPHONE

CT.TP005.005401.IA

TalkSwitch. Copyright 2006. All Rights Reserved.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed
under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on
the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means,
electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or
translated to another language, for any purpose other than the licensee’s personal use and as specifically
allowed in the licensing agreement, without the express written permission of TalkSwitch.

First Edition, April 2006.
CT.TP005.005401.IA

TalkSwitch is a division of Centrepoint Technologies Inc.

TABLE OF CONTENTS

Installing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Part Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Setting up your TS-400 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Area Codes — 7- and 10-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . 5

Outside Line Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Configuring your TS-400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Configuring 7- and 10-digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Configure Outside Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Configure Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the Display Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the Handset Receiver Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the Headset Receiver Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Adjusting Speakerphone Receiver Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Adjusting Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Overview of the TS-400 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Phone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Redialing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hanging up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Waiting and Queued Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Picking up a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Paging — PA, Group or Intercom Paging . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Send a Call to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Check Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Usinging the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Viewing the Caller ID List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Calling Back a Number From the Call log . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting a Call From the Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Saving a Caller’s Name and Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using One-Touch Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Programming Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Searching Telephone Numbers in the Directory . . . . . . . . . . . . . . . . . . . . . . 17

Deleting Entries in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Programming a New Phone Number in the Directory . . . . . . . . . . . . . . . . . . 17

Maintenance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avoid Rough Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Resetting Your Telephone’s Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Reset to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Blank Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Phone Doesn’t Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

No Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handset Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Headset Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Problems Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Message Waiting Count Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Can’t Receive On-Hook Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Can’t Receive Group Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To obtain Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

R&TTE Directive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Legend: = feature button = numeric key

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TS-400 USER GUIDE

INSTALLING YOUR PHONE

INTRODUCTION

Congratulations on the purchase of your new TS-400 telephone.

This phone is specifically designed to take full advantage of the features of the
TalkSwitch line of phone systems.

TS-400 Feature Overview

• Business speakerphone

• Adjustable backlit LCD

• RJ22 and 2.5 mm headset jack and button

• Data port

• Message waiting count and indicator

Please take the time to familiarize yourself with this User Guide.

IMPORTANT SAFETY INSTRUCTIONS

When using telephone equipment, basic safety precautions should always be followed
to reduce the risk of fire, electrical shock and injury, including the following:

1. Read and understand all instructions in this User Guide.

2. Follow all warnings and follow all instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.

4. Telephones should not be used in a bathtub, shower or pool. Immersion of the
telephone in water could cause an electrical shock.

5. Slots and openings in the cabinet back or bottom are provided for ventilation, to
protect it from overheating. These openings must not be blocked or covered. This
product should never be placed near or over a radiator, heat register or stove.

6. This product should be operated only with the power source provided.

7. Do not allow anything to rest on the telephone line cord or power cord. Do not
locate this product where its cords will be stepped on or interfered with.

• 12 feature keys

• 99 name/number Caller ID log

• 99 name/number directory

• Intercom and group paging

• Hearing aid compatible

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TS-400 USER GUIDE

8. Do not overload outlets and extension cords, as this can result in the risk of fire
or electric shock.

9. Never push objects of any kind into this product through the cabinet slots, as you
may touch dangerous voltage points or short out parts that could result in fire or
electrical shock.

10. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product. Take it to a
qualified service technician when service or repair work is required. Opening or
removing covers may expose you to dangerous voltage or other risks. Incorrect
reassembly can cause electrical shock when the product is subsequently used.

12. Never touch un-insulated telephone wires or terminals unless the telephone line
has been disconnected at the network interface.

13. Never install or modify telephone wiring during a lightning storm.

14. Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.

15. Use caution when installing or modifying telephone lines.

16. Unplug the telephone from the wall outlet and refer servicing to qualified service
personnel under the following conditions:

• The power cord is frayed or damaged.

• If liquid has been spilled into the telephone.

• If the telephone has been exposed to rain or water.

• If the telephone does not operate properly by following the
operating instructions.

• If the telephone has been dropped or the enclosure damaged.

• If the telephone exhibits distinct changes in performance.

17. Avoid using a telephone during a thunderstorm. There may be a remote risk of
electrical shock from lightning.

18. Do not use the telephone to report a gas leak in the vicinity of the leak.

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TS-400 USER GUIDE

PART CHECKLIST

The following parts are included with your TS-400 phone:

• TS-400 telephone

• Telephone base

• Telephone handset

INSTALLATION

1. Plug one end of the flat telephone
line cord into the line jack on the
back of the phone where it is labeled
TEL.LINE and plug the other end into
your modular telephone wall jack.

2. Connect the AC adapter to an electrical
wall outlet and then connect the
AC adapter plug to the DC 9V/12V
jack on the back of the phone. Use
only the power adapter provided with
your phone.

3. Connect one end of the coiled Handset Cord to the jack on the left side of the phone and
connect the other end of the coiled Handset Cord to the jack on the handset.

4. If you wish to use an Answering Machine, Modem, Fax Machine or other devices
along with your Caller ID telephone, you may plug one of these devices into the
DATA jack on the right side of the phone. The important thing to remember is that
for the Caller ID features to work properly the Caller ID telephone must be plugged
directly into the wall jack and other devices must be plugged into the Caller ID
phone.

• Line and handset cord

• AC/DC adapter

• User Guide

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TS-400 USER GUIDE

WALL MOUNTING

1. Turn the phone over so that you are looking at the bottom of the phone. Insert tabs
at the narrow end of the wall-mount bracket into the holes at the rear of the phone
bottom. Press and latch the tabs at the thicker end of the wall bracket into holes at
the front end of phone. The bracket has two round plastic holes that can be used to
hang your phone on the wallplate on your wall.

Note: If you do not wish to mount your phone on the wall, the Wall Mount Bracket can
be reversed to raise the angle of the phone’s display when sitting on a table or desk.

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TS-400 USER GUIDE

SETTING UP YOUR TS-400 PHONE

OVERVIEW

There are four programmable options for the TS-400. They are:

• Area code — 7-digit local dialling

• Area codes — 10-digit local dialling

• Line access code

• Paging mode

Area Codes — 7- & 10-digit Dialling

For use outside of North America, do not program any area codes. When calling from
the Caller ID (CLID) list, numbers will be dialled exactly as received from the network.

Outside Line Access Code

The outside line access code is dialed prior to any number over 6 digits stored in the
directory, speed dial buttons, or the call log. A stored number with 6 or fewer digits is
considered an internal number. The outside line access code is not dialed for an internal
call. A 3 second pause is inserted automatically between the outside line access code
and the phone number.

Enabling your extension for Direct Line Access allows you to access the outside phone
lines directly, without having to enter a line access code. If your TalkSwitch extension
is programmed for Direct Line Access, enter as your line access code. This will
ensure that features and dialling operate properly for your extension. Refer to your
TalkSwitch User Guide for more information.

Paging

You can configure the operation of the button on your set. You have the
option to have this button connect you to the external PA system, if one is connected,
or to automatically initiate a group page to a pre-programmed ring group.

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