Dear TS-200 owner,
Your TS-200 may be a new model that uses icons for special
function keys that are not reflected in this guide. Please take note
of the changes below:
Key Label New Key Icon
French language TalkSwitch documentation
For the
TS-200 User Guide
and
Quick Reference Card
in French,
please visit our website at www.talkswitch.com/ca/fr/soutien
RELEASE
MUTE
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SPEAKE R
TABLE OF CONTENTS
Installing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configure the line access mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Set the language display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 6
Installing headsets with 2.5mm connectors . . . . . . . . . . . . . . . . . 7
Using headsets with the TS-200 . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Reprogramming the voicemail button for quick access . . . . . . . . . . . . . 17
Ring once feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 18
Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 18
Configuration menus function summary. . . . . . . . . . . . . . . . . . . . . . . 20
Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Blank screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Headset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 22
Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 22
Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 23
TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Legend:
= softkey = feature button = numeric key
WWW.TALKSWITCH.COM 1
TS-200 USER GUIDE
INSTALLING YOUR PHONE
INTRODUCTION
Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is
specifically designed to take full advantage of the features provided by the
TalkSwitch line of phone systems.
TS-200 Feature Overview
• Business speaker phone
• 3-line LCD with softkeys
• Headset jack
• Data port
• Desk or wall mountable
• 10 Speed dial buttons
• 99-entry phone book
Please take the time to familiarize yourself with this User Guide.
IMPORTANT SAFETY INSTRUCTIONS
When using telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electrical shock and injury, including
the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool. Immersion of
the telephone in water could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation,
to protect it from overheating. These openings must not be blocked or
covered. This product should never be placed near or over a radiator, heat
register or stove.
6. This product should be operated only with the power source provided.
• TalkSwitch feature keys
• Caller ID with call log
• Message waiting count
• Message waiting indicator
• Hands-free intercom
• Hands-free group paging
2 WWW.TALKSWITCH.COM
TS-200 USER GUIDE
7. Do not allow anything to rest on the telephone line cord or power cord. Do
not locate this product where its cords will be stepped on or interfered with.
8. Do not overload outlets and extension cords, as this can result in the risk of
fire or electric shock.
9. Never push objects of any kind into this product through the cabinet slots,
as you may touch dangerous voltage points or short out parts that could
result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it
to a qualified service technician when service or repair work is required.
Opening or removing covers may expose you to dangerous voltage or other
risks. Incorrect reassembly can cause electrical shock when the product is
subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the
operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a remote risk
of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.
WWW.TALKSWITCH.COM 3
TS-200 USER GUIDE
PART CHECKLIST
The following parts are included with your TS-200 phone:
• TS-200 telephone
• Plastic base
• AC power adapter
• 6’ RJ11 phone cable
If any of these parts are missing, please contact your reseller.
INSTALLATION
1. Connect the power adapter to a
wall socket and to the phone
base. The power jack is located
on the underside of the phone.
Use only the power adapter
provided with your phone.
2. Connect the telephone line cord from the phone to the wall jack.
3. Plug the coiled cord into the handset, and then plug the other end of the
cord into the phone’s handset connector. The handset connector is on the
left side of the phone.
WALL MOUNTING
1. If you are not using a wall mounting
phone jack plate, remove the bracket
from the phone and use it as a
template to mark the placement of
the screw holes on the wall.
2. Place the bracket on the phone for
wall mounting (rotate 180° from
desk-mount position), and route
cords as shown in the diagram.
3. Push out the handset hook and reattach in opposite direction for the wall
mount position.
4. Replace handset and place the phone on the wall.
• Handset
• Coiled handset cord
• TS-200 User Guide
4 WWW.TALKSWITCH.COM
TS-200 USER GUIDE
SETTING UP YOUR TS-200 PHONE
Before you can start using your TS-200 telephone, you will need to do the following:
1. Configure your line access mode.
2. Set the language display.
3. Enable headset operation if you’re using a headset.
4. Set the date and time.
CONFIGURE THE LINE ACCESS MODE
When you first power up the phone, the display will show DIRECT LINE? with
options YES and NO.
• If this extension is configured so that you don’t need to dial to place
external calls, then select YES.
• If you dial before placing external calls, then select NO.
Once set, the phone will automatically adjust redial, speed dial and Caller ID
dialing accordingly.
If the phone doesn’t display the DIRECT LINE? prompt, toggle the PBX/Standard
switch from PBX to Standard back to PBX. The switch is located on the right
side of the phone as shown in the picture. The phone will then prompt you for
direct line selection.
NOTE: Ensure that the PBX/Standard switch is in the PBX position when you
are done.
PBX Switch
9
9
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