Talkswitch CT.TS005.501401, TalkSwitch 24-CA, TalkSwitch 48-CA, TalkSwitch 48-CVA Quick Manual

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TALKSWITCH QUICK GUIDE

CONFIGURING
FAX DETECTION

CT.TS005.501401

Use with:

TalkSwitch 24-CA

TalkSwitch 48-CA

TalkSwitch 48-CVA

WWW.TALKSWITCH.COM 1

TALKSWITCH QUICK GUIDE

CONFIGURING
FAX DETECTION

CT.TS005.501401

CONFIGURING FAX DETECTION

CHOOSE A METHOD TO HANDLE INCOMING FAXES

TalkSwitch provides you with several options to configure your office for fax calls. Each
option is described below. You choose the best option for your office.

OPTION 1: DEDICATED FAX LINE

You may already have an incoming dedicated fax line. Simply leave this line directly
connected to your fax machine. Connect the remaining incoming telephone lines to
your TalkSwitch. Incoming telephone lines will be handled by the TalkSwitch and your
fax will work the way it has always worked.

Advantages: It’s easy to set up, and you don’t need to change the way your fax

handles calls.

Disadvantages: The dedicated fax line can not be shared with the other phone devices,

i.e. you can not make an outbound voice call on your fax line.

The dedicated fax line costs money, and may not be used as often.

OPTION 2: DISTINCTIVE RING

Distinctive ring is a service provided by your phone company where a second phone
number is added to the same physical telephone line. A call to either telephone number
will ring the same line, each having a different ringing pattern on your phones. Here’s
how the TalkSwitch can handle incoming calls:

Advantages: Does not require a 2nd physical line for faxes.

More telephone lines can be added as you grow, and you can keep the same fax
arrangement.

Disadvantages: You only have one line, and can therefore only handle one call at

a time.

The phone company may charge a fee for distinctive ring.

Before installing TalkSwitch, both phones and
faxes are on dedicated lines.

After installing TalkSwitch the fax machine remains on its own
dedicated line. All incoming telephone lines are shared bythe
remaining office phones.

A single telephone line with two assigned numbers, each
number has a different ring pattern. Based on the ring
pattern you pick up the phone, or let the fax answerthe call.

After installing TalkSwitch, the TalkSwitch automatically routes faxes
to the fax machine, and callers to the phones.

Distinctive
Ring 2

Distinctive
Ring 1

Distinctive
Ring 2

Distinctive
Ring 1

?

OPTION 3: AUTOMATIC DETECTION VIA THE AUTO ATTENDANT

The Auto Attendant can detect incoming fax calls and route them accordingly. To enable
this, an Auto Attendant must answer all incoming calls with your pre-recorded message.
It will listen for a CNG tone to determine if the call is an incoming fax. If so, the call
is routed to the fax machine, otherwise the call follows your Call Handling settings.

You must create an Auto Attendant to use this method.

Advantages: Calls are automatically handled for you, no distinctive ring service

required, no listening to ring patterns.

Incoming phone lines are shared between all phones and faxes making better use of
your resources.

Disadvantages: Older fax machines do not emit a CNG tone, therefore the auto attendant

can not detect them as an incoming fax.

NOTE: If your auto attendant volume is set too high, or if your telephone lines are
noisy, the auto attendant may have difficulty detecting the incoming CNG tone, and
therefore not route the call to the fax machine.

Which Option Do You Prefer?

Option Complete This Step Only

Option 1 : Dedicated Fax Line Step 2
Option 2 : Distinctive Ring Step 3
Option 3 : Auto Detection via Auto Attendant Step 5

DEDICATED FAX LINE

Connect the fax machine directly to
the incoming fax line. The remaining
incoming lines can be connected to
TalkSwitch via jacks L1 to L4 (L1 to L2
for TalkSwitch 24-CA). The local phone
extensions are connected to jacks E1
through E8 (E1 to E4 for TalkSwitch 24-CA).

WWW.TALKSWITCH.COM 2

CONFIGURING FAX DETECTION

Before installing TalkSwitch, both phones and faxes
are on dedicated lines.

After installing TalkSwitch, all incoming calls are answered by the auto attendant.
The auto attendant then directs the call to the fax or local phone extensions.

Fax Machine connected directly to an incoming line.

Incoming Lines connected to TalkSwitch to be shared
among internal extensions.

TalkSwitch 48-CAand 48-CVA with dedicated fax line.