Talkswitch CT.TS005.002501.UK, 48, 24 Start Manual

ANSWERS WITH INTELLIGENCE

®

TALKSWITCH DOCUMENTATION

START GUIDE

RELEASE 3.24

CT.TS005.002501.UK

HTTP://GLOBAL.TALKSWITCH.COM 1

INTRODUCTION

About this guide

This guide describes the steps required to do basic installation and configuration of
your TalkSwitch telephone system. Once you have completed these steps, your system
can be further customized for your needs. For complete configuration details, refer to
the TalkSwitch User Guide.

This guide is intended for use with the UK versions of the TalkSwitch product line.

Where to go for further information

The guides listed below, and many other resources, can be found on the TalkSwitch
Configuration Software CD, in the TalkSwitch folder in the Windows Start menu once
the software has been installed, and online. Visit http://global.talkswitch.com and
select country or region.

• For complete configuration information, refer to the TalkSwitch User Guide after

completing the steps in this guide.

• For information on setting up a TalkSwitch system to use Voice-over-IP (VoIP),

refer to the TalkSwitch VoIP Configuration Guide for Multi-location Networks.

• For information on configuring your system remotely, refer to the Remote

Configuration over IP Quick Guide.

• For step-by-step instructions on specific features, refer to the Quick Guides in the

TalkSwitch Documentation folder in the Windows Start Menu.

Troubleshooting

The TalkSwitch system and the configuration software are designed for ease of use.
However, if you encounter difficulties with the installation or configuration of your
TalkSwitch:

• Consult the documents on the TalkSwitch Configuration Software CD or in the

TalkSwitch folder on your PC.

• Access additional TalkSwitch information online, including FAQs, Quick Guides and

other resources at http://global.talkswitch.com.

Contacting TalkSwitch Technical Support

• Contact your authorized TalkSwitch reseller.

• Please refer to http://global.talkswitch.com for technical support, contact details

and hours of operation.

2 TALKSWITCH START GUIDE • UK & IRELAND

BEFORE YOU BEGIN

Check package contents:

Whether you have purchased a system with one or multiple TalkSwitch units, each
package you receive should include the following:

• TalkSwitch unit

• TalkSwitch Configuration Software CD

• 220-240v AC Adapter and power cord

• RJ-11 telephone cables

(4 for 48 models; 2 for 24 models)

• RJ-45 Ethernet cable (for 48 models) or

USB cable (for 24 models)

• Quick Reference Cards

(8 for 48 models; 4 for 24 models)

• Wall mounting template, screws and anchors for

optional wall-mounting your TalkSwitch unit.

Ensure that you have the minimum system requirements

You will need a PC to configure your TalkSwitch. Ensure that your PC meets the
following minimum system requirements:

• Windows 2000/XP/98* operating system

• 120 MB free hard disk space, 128 MB RAM

• 800x600 video resolution

Network equipment: If your system includes multiple TalkSwitch 48 units, you will
need an Ethernet switch. If you plan on using VoIP or configuring your system
remotely, you will need an Ethernet switch (or router with an integrated switch) and a
broadband Internet connection.

Check your premises telephone wiring

TalkSwitch usually doesn’t require any extra telephone wiring beyond the standard
infrastructure in most commercial and residential buildings. TalkSwitch comes with cords
for connecting the telephone line jacks to your service provider’s Master Socket. In the UK,
it is recommended that extensions are connected through a Master Socket or an in-line
adapter with capacitor to provide the third wire connection required by many telephones.
For situations where service provider lines or building extension wiring is terminated on a
Connection Box, “3 metre RJ-11 Wiring Tails” are available as an installation kit.

Important! Lightning and electrical surges can cause damage to the
TalkSwitch unit. We recommend using surge protection equipment on all
external telephone and power lines connected to this device.

* Although TalkSwitch may function with Windows 98, we cannot guarantee full compatibility

with operating systems that Microsoft no longer supports.

HTTP://GLOBAL.TALKSWITCH.COM 3

STEP 1 — INSTALL THE TALKSWITCH SOFTWARE

1. Ensure that you have Administrator privileges on your

Windows XP or 2000 system.

2. Turn your computer on, and insert the CD into the

CD-ROM drive.

3. The Install main window will appear within 20 seconds.

Click INSTALL and follow the instructions.

If the installation program does not automatically start (for
example, if Autorun is disabled on your PC):

1. From the desktop, double-click the My Computer icon.

2. Double-click on the CD drive labeled TalkSwitch.

3. Double-click on startscreen.exe located in the start folder.

4. Click Install and follow the instructions.

4 TALKSWITCH START GUIDE • UK & IRELAND

STEP 2 — CONNECT TALKSWITCH TO YOUR PC OR NETWORK

TalkSwitch can be set up anywhere in the vicinity of your incoming phone lines and
computing equipment.

• TalkSwitch 48 models can be connected to your PC using a Local Area Network

(LAN), USB, or serial

*

(RS-232) connection.

• The TalkSwitch 24 can be connected to your PC using a USB or serial

*

connection.

If you’re installing a TalkSwitch system with multiple TalkSwitch 48 units or you’re
adding a TalkSwitch unit to an existing system, refer to the Networking TalkSwitch on a
LAN section on page 12.

Connection Options

Connect using LAN (Ethernet): Connect one end of the
provided RJ-45 Ethernet cable to the LAN port at the back
of the TalkSwitch 48 unit and the other end directly to
your Ethernet switch. Ensure your computer is connected
to the same switch.

Connect using USB: Using a USB A-to-B cable, connect
the “B” end to the USB port at the back of TalkSwitch, and
the “A” end to the USB port of your PC.

Power up TalkSwitch

1. Connect the provided AC Adapter to the Power port at

the back of the TalkSwitch unit and plug the adapter
into an available power outlet.

Warning! Never use a power adapter other than
the one provided with TalkSwitch.

2. Turn TalkSwitch on by pressing the Power button on

the front of the unit. The lights on the front panel will
flash for a few moments during boot-up, then stop.
The center light marked Data will remain lit,
indicating that the TalkSwitch unit is on.

* Serial cables are not provided with TalkSwitch systems. Some models may not have

a serial port.

LAN

USB

Power

Power

Data