Talkaphone AVM-1 Operation Manual

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 1 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

AVM-1

IP Video Attendant Station

Configuration and Operation Manual

v1.0.0

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 2 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Contents

1. Introduction ................................................................................................................................. 4

1.1. Overview of the Manual ........................................................................................................... 4

1.2. Intended Audience ................................................................................................................... 4

1.3. Objective ................................................................................................................................. 4

1.4. Typographic Conventions ........................................................................................................ 4

1.5. Related Documents ................................................................................................................. 5

1.6. Technical Support / Help Desk ................................................................................................ 5

2. Overview ..................................................................................................................................... 6

2.1. AVM-1 IP Video Attendant Station Overview ........................................................................... 6

3. Getting Started ............................................................................................................................ 6

3.1. Pre-requisites .......................................................................................................................... 6

3.2. Configuration Through the Web GUI ........................................................................................ 6

4. Factory Configuration .................................................................................................................. 7

4.1. Account ................................................................................................................................... 7

4.2. Advanced Settings ................................................................................................................. 11

5. Operations ................................................................................................................................ 12

5.1. Answering Calls ..................................................................................................................... 12

5.2. Ending a Call ......................................................................................................................... 12

5.3. Remotely Activating/Deactivating Call Station Auxiliary Outputs ............................................ 12

5.4. Remotely Activating/Deactivating Call Station “Help on the Way” LED .................................. 12

6. Appendix A: Network Ports ....................................................................................................... 13

6.1. Requirements ........................................................................................................................ 13

6.2. Optional ................................................................................................................................. 13

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 3 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Acronyms and Abbreviations

The following acronyms and abbreviations are commonly used throughout the document:

Acronyms

Definitions

AEC

Acoustic Echo Cancellation

AGC

Automatic Gain Control

CNG/VAD

Comfort Noise Generator/Voice Activity Detector. It is used to reduce the transmission rate during inactive speech periods while maintaining an acceptable level of output quality.

DHCP

Dynamic Host Configuration Protocol — protocol for assigning dynamic IP addresses to devices on a network.

DNS

Domain Name Server

DTMF

Dual Tone Multi Frequency signaling is used for telecommunication signaling over telephone lines.

FTP

File Transfer Protocol

GUI

Graphical User Interface

G.711

G.711 is codec also known as Pulse Code Modulation (PCM). It is the ITU-T international standard for encoding telephone audio on a 64 kbps channel.

G.723

G.723 is an ITU-T standard speech codec.

G.729

G.729 is an audio data compression algorithm. It is the ITU-T international standard for encoding telephone audio on 8 kbps channel.

IP-PBX

It is an IP based switch for call handling through public and private exchanges.

IE

Internet Explorer

IETF

The Internet Engineering Task Force (IETF) develops and promotes Internet standards.

PoE

Power over Ethernet, IEEE 802.3af standard.

QoS

Quality of Service is of particular concern for the continuous transmission of high-bandwidth video and multimedia information.

SIP

Session Initiation Protocol is a signaling protocol, widely used for setting up and tearing down multimedia communication sessions over network.

VoIP

Voice over Internet Protocol

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 4 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

1. Introduction

1.1. Overview of the Manual

This manual provides detailed instructions for the configuration and operation of AVM-1 IP Video Attendant Station. It is recommended to read this instructional manual completely before performing any configuration.

1.2. Intended Audience

This manual is targeted towards systems administrators, or any person who would configure and maintain AVM-1 IP Video Attendant Station. Fundamental knowledge in computer networking and Voice over Internet Protocol (VoIP) technologies is recommended for understanding this manual.

1.3. Objective

This manual provides a detailed examination of the features included in AVM-1 IP Video Attendant Station. It guides an administrator through the configuration and optimization of phone features. While configuration of the AVM-1 IP Video Attendant Station is covered in detail, configuration of other peripheral VoIP network elements is beyond the scope of this document.

1.4. Typographic Conventions

The following guidelines are used as typographic conventions in this user manual:

Item

Convention

Sample

Acronyms

All uppercase

SIP

Chapter titles

Title caps

See Chapter 3 Getting Started

Command-line commands and options (switches)

All lowercase, bold

ifconfig command /a option

Device names

All uppercase

AVM-1

Directories

All lowercase

/flash

Error message names

Initial caps

Update failed

File names

Title caps (internal caps in short file names are acceptable for readability)

MainLogFile.txt BackupLogFile.txt

Menu names

Bold; title caps

Insert menu

Programs and applications

Usually title caps

HyperTerminal

Toolbar button names

Usually title caps (follow the interface); bold

Apply Reset

URLs

All lowercase; break long URLs before a forward slash, if necessary to break; do not hyphenate.

http://www.talkaphone.com/

User input

Usually title caps; bold

Enter Password

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 5 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

1.5. Related Documents

VOIP-200 Series IP Call Station Configuration and Operation Manual:

http://talkaphone.com/wp-content/uploads/2015/03/VOIP-200_Manual_Rev_1_0_2_09032015.pdf

VOIP-500 Series IP Call Station Configuration and Operation Manual:

http://talkaphone.com/wp-content/uploads/2012/08/VOIP-500_Manual_Rev_3_0_2_07312012.pdf

VOIP-600 Series IP Call Station Configuration and Operation Manual:

http://talkaphone.com/wp-content/uploads/2014/09/VOIP-600_Manual_Rev_1_0_1_09172014.pdf

VOIP-500 Quick Installation Guide:

http://talkaphone.com/wp-content/uploads/2014/03/VOIP500_Quick_Installation_Guide_Rev_2_0_0_02042014.pdf

VOIP-600 Quick Installation Guide:

http://talkaphone.com/wp-content/uploads/2014/09/VOIP600_Quick_Installation_Guide_Rev_1_0_09102014.pdf

AVM-1 Quick Installation Guide:

http://www.grandstream.com/sites/default/files/Resources/gxv3275_QIG_0.pdf

Grandstream Networks GXV3275 Administrator Guide:

http://www.grandstream.com/sites/default/files/Resources/gxv3275_administration_guide.pdf

1.6. Technical Support / Help Desk

For technical assistance beyond the scope of this document, contact your distributor or Talkaphone Technical Support for further information.

Talk-A-Phone Co. 7530 North Natchez Avenue Niles, Illinois 60714

Phone: 773.539.1100 Fax: 773.539.1241

Email: support@talkaphone.com Web: www.talkaphone.com

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 6 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

2. Overview

2.1. AVM-1 IP Video Attendant Station Overview

The AVM-1 is an IP Video Attendant Station that provides peer-to-peer (P2P-SIP) communication with Talkaphone’s VOIP-200/VOIP-500/VOIP-600 Series IP Call Stations. The AVM-1 can also display video from VOIP-200/VOIP-500/VOIP-600 Series IP Call Stations equipped with a camera. Up to thirty (30) VOIP200/VOIP-500/VOIP-600 Series IP Call Stations are supported by the AVM-1.

The AVM-1 is a SIP compliant telephony device (RFC 3261) and provides basic telephony features such as hold, transfer, call waiting, and call history.

As a result, the AVM-1 will also function as a SIP endpoint on a SIP-based Private Branch Exchange (PBX). Please note that the video functionality of the AVM-1 will not interoperate with a SIP-based PBX.

3. Getting Started

3.1. Pre-requisites

Prior to configuring a AVM-1 IP Video Attendant Station, ensure the unit is powered on and connected to the network. When powered on and connected to a network, the AVM-1 IP Video Attendant Station will display its IP address through the “Account” widget located on the home screen.

The AVM-1 can be configured from a computer with a Web browser such as Google Chrome, Microsoft Edge, Microsoft Internet Explorer, and Mozilla Firefox.

3.2. Configuration Through the Web GUI

1. Ensure both the AVM-1 and your PC are connected to the Local Area Network or a direct connection with

an Ethernet network cable via the PC port on the rear of the AVM-1. The AVM-1 IP Video Attendant Station is pre-configured with the following login credentials:

IP Address: 192.168.1.200 Username: admin Password: admin

2. Configure the IP address of your PC to be on the same subnet as the AVM-1. For example, 192.168.1.3

3. Open a supported Web browser and direct it to the IP address of the AVM-1. The AVM-1 will prompt for

authentication:

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 7 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Figure 1. Web GUI authentication request.

4. Enter the default Username and Password. After authentication is successful, you are redirected to the

main page of the Web GUI.

5. The AVM-1 also supports DHCP and can be reconfigured from the factory-configured static IP address to

DHCP under Maintenance → Network Settings → Address Type.

6. Further configuration of AVM-1 settings is examined in Section 4: Factory Configuration.

4. Factory Configuration

This section describes the various configuration parameters of the AVM-1 as programmed from the factory. Performing a Factory Reset or defaulting the AVM-1 will clear all factory programming. Factory programming can be restored by downloading the factory configuration file from Talkaphone.com and using the Upload

Device Configuration feature.

4.1. Account

4.1.1. General Settings

The AVM-1 has six (6) lines that can be configured to accommodate up to six (6) independent SIP accounts. Each SIP account has an individual configuration page.

Account 1 is the only SIP account configured at time of manufacture.

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 8 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Account → General Settings → Account

Figure 2. General settings.

Parameter Name

Description

Account Active

Indicates whether the account is active. The factory value for Account 1 is Yes. The factory value for the IPVideoTalk account (Account 6) is

Yes. The factory value for Account 2, Account 3, Account 4, and

Account 5 is No.

Account Name

Configures the name associated with each account to be displayed on the LCD.

SIP User ID

Configures the phone number or SIP User ID of the AVM-1. This parameter is usually in the form of digits similar to a phone number or is actually a phone number.

The factory value is 200.

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 9 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

4.1.2. Call Settings

Account → Call Settings

Figure 3. Call settings and the location of the Configure button for configuring a “door system”.

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 10 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Account → Call Settings → Configure Door System → Configure

Figure 4. The directory for configuration of a “door system”.

Parameter Name

Description

Door System URL

Specifies the URL of a camera for a VOIP-200/VOIP-500/VOIP600 Series IP Call Station equipped with a camera.

The factory values will specify up to thirty (30) VOIP-200/VOIP500/VOIP-600 Series IP Call Station cameras in the following format:

http://<ip_address>/ipcam/mjpeg.cgi where <ip_address> is a value from 192.168.1.101 through 192.168.1.130

Door System SIP User ID

When used in conjunction with a SIP proxy/registrar, specify the Directory Number or phone number of each VOIP-200/VOIP500/VOIP-600 Series IP Call Station. The value can be specified as a SIP directory number (DN) with port number.

At the factory, the AVM-1 is configured in peer-to-peer mode. The factory values will specify up to thirty (30) VOIP-200/VOIP500/VOIP-600 Series IP Call Stations in the following format:

<ip_address>:5060 where <ip_address> is a value from

192.168.1.1 through 192.168.1.30

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 11 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

4.2. Advanced Settings

4.2.1. Call Features

Advanced Settings → Call Features

Figure 5. Disabling call waiting.

Parameter Name

Description

Disable Call Waiting

Disables the call waiting feature. If it is checked, the phone system will reject a secondary incoming call during an active session without notifying the attendant. However, this missed call record will be saved to the local call history of the AVM-1.

The factory value is Yes (i.e. checked).

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 12 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

5. Operations

5.1. Answering Calls

One of the following scenarios occurs when answering calls from a call station at the AVM-1:

A. Incoming Video Call:

When the phone rings, the video feed corresponding to the VOIP-200/VOIP-500/VOIP-600 Series IP Call Station (equipped with a camera) phone number will display on the LCD. Tap on one of the following softkeys to answer the incoming call: “Audio Answer” or “Reject”

B. Incoming Audio Call:

When the phone rings, tap on the “Answer” or “Reject” softkey.

C. Missed Call:

If a call is not answered, a missed call message will show up in on the idle screen. Users can tap on the missed call to access further details.

5.2. Ending a Call

A call can be ended at the AVM-1 by either (1) tapping on the “End” softkey or (2) hanging up the handset (i.e. placing back on-hook).

5.3. Remotely Activating/Deactivating Call Station Auxiliary Outputs

During an active call, DTMF operation codes can be entered via the AVM-1 keypad to remotely activate or deactivate a specific IP Call Station Auxiliary Output. The DTMF operation code will be defined by the configuration of the IP Call Station.

5.4. Remotely Activating/Deactivating Call Station “Help on the Way” LED

For IP Call Stations equipped with a “Help on the Way” LED, the AVM-1 is capable of activating/deactivating this LED remotely via a DTMF operation code. During an active call, this DTMF operation code can be entered via the AVM-1 keypad to remotely activate or deactivate the “Help on the Way” LED. The DTMF operation code will be defined by the configuration of the IP Call Station.

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 13 of 13 Rev. 10/5/2016

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

6. Appendix A: Network Ports

6.1. Requirements

The network for the AVM-1 IP Video Attendant Station requires the following:

A. IPv4 enabled B. Allow the following protocols:

1. SIP

2. RTP

3. HTTP/HTTPS C. Routed network D. DHCP Server (if applicable)

Ports:

Depending on the needed functionality, the following ports may need to be enabled and allowed across the firewall and routers in the network.

Service/Module

Port

Port Type

Mode

HTTP

80

TCP

Inbound

HTTPS

443

TCP

Inbound

TFTP

69

UDP

Inbound

SSH

22

TCP

Inbound

SIP Signaling

5060

UDP

Inbound/Outbound

SIP Secure

5061

UDP

Inbound/Outbound

SIP Start RTP

5004

UDP

Inbound/Outbound

STUN

3478

TCP/UDP

Inbound/Outbound

6.2. Optional

The network for the AVM-1 IP Video Attendant Station can optionally provide the following:

A. SIP Proxy/Registrar