Talkaphone AVM-1 Operation Manual

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 1 of 13 Rev. 10/5/2016

Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All
rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

AVM-1

IP Video Attendant Station

Configuration and Operation Manual

v1.0.0

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 2 of 13 Rev. 10/5/2016

Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All
rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Contents

1. Introduction ................................................................................................................................. 4

1.1. Overview of the Manual ........................................................................................................... 4

1.2. Intended Audience ................................................................................................................... 4

1.3. Objective ................................................................................................................................. 4

1.4. Typographic Conventions ........................................................................................................ 4

1.5. Related Documents ................................................................................................................. 5

1.6. Technical Support / Help Desk ................................................................................................ 5

2. Overview ..................................................................................................................................... 6

2.1. AVM-1 IP Video Attendant Station Overview ........................................................................... 6

3. Getting Started ............................................................................................................................ 6

3.1. Pre-requisites .......................................................................................................................... 6

3.2. Configuration Through the Web GUI ........................................................................................ 6

4. Factory Configuration .................................................................................................................. 7

4.1. Account ................................................................................................................................... 7

4.2. Advanced Settings ................................................................................................................. 11

5. Operations ................................................................................................................................ 12

5.1. Answering Calls ..................................................................................................................... 12

5.2. Ending a Call ......................................................................................................................... 12

5.3. Remotely Activating/Deactivating Call Station Auxiliary Outputs ............................................ 12

5.4. Remotely Activating/Deactivating Call Station “Help on the Way” LED .................................. 12

6. Appendix A: Network Ports ....................................................................................................... 13

6.1. Requirements ........................................................................................................................ 13

6.2. Optional ................................................................................................................................. 13

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 3 of 13 Rev. 10/5/2016

Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All
rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

Acronyms and Abbreviations

The following acronyms and abbreviations are commonly used throughout the document:

Acronyms

Definitions

AEC

Acoustic Echo Cancellation

AGC

Automatic Gain Control

CNG/VAD

Comfort Noise Generator/Voice Activity Detector. It is used to reduce the transmission rate
during inactive speech periods while maintaining an acceptable level of output quality.

DHCP

Dynamic Host Configuration Protocol — protocol for assigning dynamic IP addresses to
devices on a network.

DNS

Domain Name Server

DTMF

Dual Tone Multi Frequency signaling is used for telecommunication signaling over telephone
lines.

FTP

File Transfer Protocol

GUI

Graphical User Interface

G.711

G.711 is codec also known as Pulse Code Modulation (PCM). It is the ITU-T international
standard for encoding telephone audio on a 64 kbps channel.

G.723

G.723 is an ITU-T standard speech codec.

G.729

G.729 is an audio data compression algorithm. It is the ITU-T international standard for
encoding telephone audio on 8 kbps channel.

IP-PBX

It is an IP based switch for call handling through public and private exchanges.

IE

Internet Explorer

IETF

The Internet Engineering Task Force (IETF) develops and promotes Internet standards.

PoE

Power over Ethernet, IEEE 802.3af standard.

QoS

Quality of Service is of particular concern for the continuous transmission of high-bandwidth
video and multimedia information.

SIP

Session Initiation Protocol is a signaling protocol, widely used for setting up and tearing down
multimedia communication sessions over network.

VoIP

Voice over Internet Protocol

AVM-1

IP Video Attendant Station

Configuration / Operation Manual

Page 4 of 13 Rev. 10/5/2016

Copyright 2016 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.

All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS, and WEBS Contact are registered trademarks of Talk-A-Phone Co. All
rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate any approval, endorsement,

sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.

1. Introduction

1.1. Overview of the Manual

This manual provides detailed instructions for the configuration and operation of AVM-1 IP Video Attendant
Station. It is recommended to read this instructional manual completely before performing any configuration.

1.2. Intended Audience

This manual is targeted towards systems administrators, or any person who would configure and maintain
AVM-1 IP Video Attendant Station. Fundamental knowledge in computer networking and Voice over Internet
Protocol (VoIP) technologies is recommended for understanding this manual.

1.3. Objective

This manual provides a detailed examination of the features included in AVM-1 IP Video Attendant Station. It
guides an administrator through the configuration and optimization of phone features. While configuration of
the AVM-1 IP Video Attendant Station is covered in detail, configuration of other peripheral VoIP network
elements is beyond the scope of this document.

1.4. Typographic Conventions

The following guidelines are used as typographic conventions in this user manual:

Item

Convention

Sample

Acronyms

All uppercase

SIP

Chapter titles

Title caps

See Chapter 3 Getting Started

Command-line
commands and
options (switches)

All lowercase, bold

ifconfig command
/a option

Device names

All uppercase

AVM-1

Directories

All lowercase

/flash

Error message
names

Initial caps

Update failed

File names

Title caps (internal caps in short file
names are acceptable for readability)

MainLogFile.txt
BackupLogFile.txt

Menu names

Bold; title caps

Insert menu

Programs and
applications

Usually title caps

HyperTerminal

Toolbar button
names

Usually title caps (follow the
interface); bold

Apply
Reset

URLs

All lowercase; break long URLs
before a forward slash, if necessary to
break; do not hyphenate.

http://www.talkaphone.com/

User input

Usually title caps; bold

Enter Password