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USER'S MANUAL
Multi-Service IP PBX
IPBX 230
Version: 1.1
Date: 2006/11/07
P/N: 0700800096
Headquarters:
No. 25, Alley 15, Lane 120,
Sec. 1. Nei-Hu Rd,
Taipei 114, Taiwan
TEL: 886-2-26583000
FAX: 886-2-26583232
Beijing Branch:
3F , A Building,
113 Zhi Chun Lu,
HaiDian District,
Beijing, China
Zip Code: 100086
TEL: 86-10-62522081~87
FAX: 86-10-62522077
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IPBX 230 User’s Manual
T A INET IPBX 230 Administration Guidelines
Version 1.5 Bet a 2 (build 0553)
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IPBX 230 User’s Manual
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Copyright © 2006 TAINET Communication System Corp.
All rights reserved
Notice
This document is protected by the international copyright law. No part of this publication may
be reproduced by any means without the expressed permission of Tainet Communication
System Corporation.
TAINET is a registered trademark, and IPBX 230 is a trademark of Tainet Communication
System Corporation.
Other product names mentioned in this manual are used for identification purposes only and
may be trademarks or trademarks of their respective companies.
The information provided from Tainet Communication System Corporation is believed to be
accurate. Any changes and enhancements to the product and to the information thereof will
be documented and issued as a new release to this manual.
Trademark
All products and services mentioned herein are the trademarks, service marks, registered
trademarks or registered service marks of their respective owners.
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About This Manual
This section guides users on how to use the manual effectively. The manual contains
information needed to install, configure, and operate TAINET’s IPBX 230. The summary of
this manual is as follows:
Chapter 1: Introduction
Presents overview, application, and other general information on the IPBX 230.
Chapter 2: System Configuration
This chapter describes how to configure system parameters used by TAINET IPBX 230.
Chapter 3: Service Configuration
This chapter describes details to configure various services built in the TAINET IPBX 230.
Chapter 4: IP PBX Configuration
This chapter introduces steps to provision the IP telephony part of the IP PBX.
Chapter 5: Feature Configuration
This chapter introduces a feature is a logical entity presenting a function module of IP PBX.
Chapter 6: Example Provisioning
This chapter introduces several practical configuration examples of TAINET IPBX 230
deployment.
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IPBX 230 User’s Manual
Symbols Used in This Manual
3 types of symbols may be used throughout this manual. These symbols are used to advise
the users when a special condition arises, such as a safety or operational hazard, or to
present extra information to the users. These symbols are explained below:
Warning:
This symbol and associated text are used when death or
injury to the user may result if operating instructions are not
followed
prop
erly.
Caution:
This symbol and associated text are used when damages to
the equipment or impact to the operation may result if
operating instructions are not followed properly.
Note:
This symbol and associated text are used to provide the
users with extra information that may be helpful when
following the main instructions in this manual.
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LIMITED WARRANTY
TAINET’s DISTRIBUTOR shall be responsible to its customers for any and all warranties,
which it makes relating to Products, and for ensuring that replacements and other adjustments
required in connection with the said warranties are satisfactory. TAINET warrants to
DISTRIBUTOR that the Products to be delivered hereunder will be free of defects in material
and workmanship under normal use and service for a period of twenty-four (24) months
[twelve (12) months in Taiwan] following the date of shipment to DISTRIBUTOR.
If during the warranty period, any component part of the equipment becomes defective by
reason of material or workmanship, and DISTRIBUTOR notifies TAINET of such defect within
seven days after knowing of such defect, TAINET shall, for any Product that T A INET agrees is
defective, at its option, supply a replacement part, request return of equipment to its plant for
repair, or perform necessary repair at the equipment’s location. At TAINET's option,
DISTRIBUTOR shall destroy any Product that TAINET agrees is defective and shall provide
satisfactory proof of such destruction to TAINET. TAINET is not responsible for Products
damaged by misuse, neglect, accident or improper installation, or if repairs or modifications
were made by persons other than TAINET’s own authorized service personnel, unless such
repairs by others were made with the written consent of TAINET.
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE HEREOF,
INCLUDING, BUT NOT LIMITED T O, W A RRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, AND IN NO EVENT SHALL TAINET BE LIABLE FOR
CONSEQUENTIAL DAMAGES. If DISTRIBUTOR extends to its customers any additional
warranty with respect to Products that is broader in scope than the warranty provided by
TAINET, DISTRIBUTOR shall be solely responsible for any and all liabilities, obligations and
damages resulting from the extension of such warranty.
TAINET shall not be liable to any person for any special or indirect damages, including, but
not limited to, lost profits, from any cause whatsoever arising from or in any way connected
with the manufacture, sale, handling, repair, maintenance or use of the Products, and in no
event shall TAINET’s liability exceed the purchase price of the Products.
Software Products are provided “as is” and without warranty of any kind. TAINET disclaims
all warranties including the implied warranties of merchantability and fitness for a particular
purpose. TAINET shall not be liable for any loss of use, interruption of business or indirect,
special, incidental or consequential damages of any kind. TAINET shall do its best to provide
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end users with Software updates during the warranty period under this Agreement.
TAINET has not been notified of any intellectual property rights or others which may be
infringed by the Products or the promotion, marketing, sale (or resale), or servicing thereof in
the Territory, but TAINET makes NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT
THERETO.
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CONTENTS
CHAPTER 1. OVERVIEW.......................................................................................17
1.1 GENERAL DESCRIPTION...........................................................................................................17
1.2 INSTALLATION.........................................................................................................................18
CHAPTER 2. SYSTEM CONFIGURATION .........................................................19
2.1 PBX SYSTEM ..........................................................................................................................19
2.2 TIME SETUP............................................................................................................................. 20
2.2.1 System Time Zone............................................................................................................................20
2.2.2 Real Time Clock (RTC) Setup..........................................................................................................20
2.3 ON-BOARD WAN SETUP .........................................................................................................21
2.3.1 Static IP ......................................................................................................................................... 21
2.3.2 DHCP............................................................................................................................................. 21
2.3.3 PPPoE ...........................................................................................................................................21
2.3.4 LAN Only.........................................................................................................................................22
2.4 ON-BOARD LAN SETUP ..........................................................................................................23
2.5 LAN ROUTING........................................................................................................................24
2.5.1 Add a Route......................................................................................................................................24
2.5.2 Edit a Route......................................................................................................................................24
2.5.3 Delete a Route..................................................................................................................................24
2.6 DYNAMIC DNS SETUP ............................................................................................................26
2.6.1 Enable Dynamic DNS......................................................................................................................26
2.6.2 Disable Dynamic DNS.....................................................................................................................26
2.7 QOS SETUP ............................................................................................................................. 27
2.7.1 Enable QoS.......................................................................................................................................27
2.7.2 Disable QoS .....................................................................................................................................27
2.8 VIRTUAL SERVER.....................................................................................................................28
2.8.1 Add a Service...................................................................................................................................28
2.8.2 Edit a Service ...................................................................................................................................28
2.8.3 Delete a Service................................................................................................................................28
2.9 MAINTENANCE........................................................................................................................30
2.9.1 Storage Backup ................................................................................................................................30
2.9.2 SIP UA ...........................................................................................................................................30
2.9.3 CDR Log..........................................................................................................................................30
2.9.4 System Events..................................................................................................................................31
2.9.5 Active Calls......................................................................................................................................31
2.10 FIRMWARE UPGRADE ..............................................................................................................33
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2.11 REBOOT ...............................................................................................................................34
CHAPTER 3. SERVICE CONFIGURATION........................................................35
3.1 NTP SERVICE.......................................................................................................................... 35
3.1.1 Enable NTP Service.........................................................................................................................35
3.1.2 Disable NTP Service........................................................................................................................35
3.2 STUN SERVICE ....................................................................................................................... 36
3.2.1 Enable STUN Service ......................................................................................................................36
3.2.2 Disable STUN Service .....................................................................................................................36
3.3 TFTP SERVICE ........................................................................................................................37
3.3.1 Enable TFTP Service........................................................................................................................37
3.3.2 Disable TFTP Service.......................................................................................................................39
3.4 DHCP SERVICE.......................................................................................................................40
3.4.1 Enable DHCP Service......................................................................................................................40
3.4.2 Disable DHCP Service.....................................................................................................................41
3.5 IP PBX SERVICE .....................................................................................................................42
3.5.1 Service & Configuration ..................................................................................................................42
3.5.2 Advance ...........................................................................................................................................43
CHAPTER 4. IP PBX CONFIGURATION.............................................................45
4.1 USER CONFIGURATION ............................................................................................................45
4.1.1 Add a User........................................................................................................................................45
4.1.2 Edit a User........................................................................................................................................45
4.1.3 Delete a User....................................................................................................................................46
4.2 USER GROUP CONFIGURATION................................................................................................ 47
4.2.1 Add a User Group ............................................................................................................................47
4.2.2 Edit a User Group.............................................................................................................................47
4.2.3 Delete a User Group.........................................................................................................................48
4.3 DEVICE CONFIGURATION......................................................................................................... 50
4.3.1 IP Phone ...........................................................................................................................................50
4.3.2 Extension of IP Phone......................................................................................................................52
4.4 ROUTE CONFIGURATION..........................................................................................................57
4.4.1 Add a Route......................................................................................................................................57
4.4.2 Edit a Route......................................................................................................................................57
4.4.3 Delete a Route..................................................................................................................................58
4.5 ROUTE GROUP CONFIGURATION..............................................................................................60
4.5.1 Add a Route Group ..........................................................................................................................60
4.5.2 Edit a Route Group...........................................................................................................................60
4.5.3 Delete a Route Group.......................................................................................................................60
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4.6 SIP TRUNK CONFIGURATION...................................................................................................62
4.6.1 Add a SIP Trunk...............................................................................................................................62
4.6.2 Edit a SIP Trunk ...............................................................................................................................62
4.6.3 Delete a SIP Trunk ...........................................................................................................................62
4.7 FXO PSTN TRUNK CONFIGURATION ......................................................................................67
4.7.1 Add a FXO PSTN Trunk..................................................................................................................67
4.7.2 Edit a FXO PSTN Trunk..................................................................................................................67
4.7.3 Delete a FXO PSTN Trunk..............................................................................................................67
4.8 TERMINAL TRUNK CONFIGURATION........................................................................................70
4.8.1 Add a Term inal Trunk ......................................................................................................................70
4.8.2 Edit a Terminal Trunk.......................................................................................................................70
4.8.3 Delete a Terminal Trunk...................................................................................................................70
4.9 POTS SETTING .......................................................................................................................72
CHAPTER 5. FEATURE CONFIGURATION.......................................................73
5.1 CALL PARK..............................................................................................................................73
5.2 LIFE LINE ...............................................................................................................................74
5.2.1 Add a Life Line Pattern....................................................................................................................74
5.2.2 Delete a Life Line Pattern ................................................................................................................74
5.3 MEET-ME CONFERENCE...........................................................................................................76
5.3.1 Add a Meet-me Conference .............................................................................................................76
5.3.2 Edit a Meet-me Conference..............................................................................................................76
5.3.3 Delete a Meet-me Conference..........................................................................................................76
5.4 MUSIC ON HOLD.....................................................................................................................78
5.4.1 Add a MOH File...............................................................................................................................78
5.4.2 Edit a MOH File...............................................................................................................................78
5.4.3 Delete a MOH File...........................................................................................................................78
5.5 VOICEMAIL .............................................................................................................................80
5.6 MEET-ME PROMPTS .................................................................................................................82
5.7 VOICEMAIL PROMPTS..............................................................................................................83
5.8 BROADCAST ............................................................................................................................84
5.8.1 Add a Broadcast...............................................................................................................................84
5.8.2 Edit a Broadcast ...............................................................................................................................84
5.8.3 Delete a Broadcast............................................................................................................................84
5.9 WORKTIME..............................................................................................................................87
5.9.1 Add a Worktime ...............................................................................................................................87
5.9.2 Edit a Worktime................................................................................................................................87
5.9.3 Delete a Worktime............................................................................................................................87
5.10 MEMO CALL............................................................................................................................ 89
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5.10.1 Add a Memo Call.............................................................................................................................89
5.10.2 Edit a Memo Call .............................................................................................................................89
5.10.3 Delete Memo Call ............................................................................................................................89
5.11 AUTOMATIC CALL DISTRIBUTION............................................................................................91
5.11.1 Set Agent Login and Logout ............................................................................................................91
5.11.2 Add an Agent or a Queue.................................................................................................................91
5.11.3 Edit an Agent or a Queue .................................................................................................................92
5.11.4 Delete an Agent or a Queue..............................................................................................................93
5.12 INTERACTIVE VOICE RESPONSE (IVR).................................................................................... 95
5.12.1 Add a new IVR Menu ......................................................................................................................95
5.12.2 Edit an IVR Menu ............................................................................................................................96
5.12.3 Delete an IVR Menu ........................................................................................................................96
5.12.4 IVR Prompts Management...............................................................................................................98
CHAPTER 6. EXAMPLE PROVISIONING..........................................................99
6.1 INTERNAL EXTENSION CONFIGURATION..................................................................................99
6.2 CASE I: SINGLE-SITE CONFIGURATION ..................................................................................101
6.3 CASE II: TWO-SITE CONFIGURATION .....................................................................................103
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FIGURES
Figure 2-1 PBX Status ...........................................................................................................19
Figure 2-2 System Timezone Setup.......................................................................................20
Figure 2-3 RTP Setup............................................................................................................20
Figure 2-4 On-board WAN Setup...........................................................................................22
Figure 2-5 On-board LAN Setup............................................................................................23
Figure 2-6 IP Route Table......................................................................................................25
Figure 2-7 DDNS Setup.........................................................................................................26
Figure 2-8 Network QoS Setup..............................................................................................27
Figure 2-9 Virtual Server Setup .............................................................................................29
Figure 2-10 Maintenance.......................................................................................................32
Figure 2-11 Firmware Upgrade..............................................................................................33
Figure 2-12 Reboot................................................................................................................34
Figure 3-1 NTP Service .........................................................................................................35
Figure 3-2 STUN Service.......................................................................................................36
Figure 3-3 TFTP Service........................................................................................................39
Figure 3-4 DHCP Service ......................................................................................................41
Figure 4-1 User Add...............................................................................................................46
Figure 4-2 User Group...........................................................................................................48
Figure 4-3 ACC Configuration................................................................................................51
Figure 4-4 Extension IP Phone..............................................................................................53
Figure 4-5 Route Setup..........................................................................................................58
Figure 4-6 Route Group Setup...............................................................................................61
Figure 4-7 SIP Trunk Setup ...................................................................................................63
Figure 4-8 FXO PSTN Trunk Configuration...........................................................................68
Figure 4-9 Trunk Terminal Setup............................................................................................71
Figure 4-10 POTS Setting...................................................................................................... 72
Figure 5-1 Call Park Management.........................................................................................73
Figure 5-2 Life Line................................................................................................................74
Figure 5-3 Meet-me Conference............................................................................................77
Figure 5-4 Music On Hold......................................................................................................79
Figure 5-5 Voicemail Prompts Management..........................................................................80
Figure 5-6 Meet-me Prompt Management.............................................................................82
Figure 5-7 Voicemail Prompts Management..........................................................................83
Figure 5-8 Broadcast Management .......................................................................................85
Figure 5-9 Worktime Management.........................................................................................88
Figure 5-10 Memo Call Managment ......................................................................................90
Figure 5-11 Add new settings.................................................................................................93
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Figure 6-1 Settings Roadmap..............................................................................................100
Figure 6-2 Single side Setup topology.................................................................................101
Figure 6-3 Two Side Setup topology....................................................................................103
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TABLES
Table 2.9-1 Maintenance Description.....................................................................................32
Table 3.5-1 IP PBX Service – Advance Settings....................................................................43
Table 4.1-1 User configuration Settings.................................................................................46
Table 4.2-1 Usergroup Configuration Settings.......................................................................49
Table 4.3-1 ACC (Automatic Client Configuration) Settings...................................................52
Table 4.3-2 Device Extension Configuration Settings............................................................54
Table 4.4-1 Digit Set and Wildcard Characters for Route Patterns........................................57
Table 4.4-2 Route Configuration Settings ..............................................................................58
Table 4.5-1 Routegroup Configuration Settings.....................................................................61
Table 4.6-1 SIP Trunk Configuration Settings ........................................................................64
Table 4.7-1 FXO PSTN Trunk Configuration Settings............................................................68
Table 4.8-1 Trunk Terminal Configuration Settings ................................................................71
Table 5.1-1 Call Park Configuration Settings .........................................................................73
Table 5.2-1 Life line Configuration Settings............................................................................75
Table 5.3-1 Meet-me Conference Configuration Settings ......................................................77
Table 5.4-1MOH file Configuration Settings...........................................................................79
Table 5.5-1 Voice Mail Configuration Settings........................................................................80
Table 5.6-1 Replaceable Meet-me Prompts...........................................................................82
Table 5.7-1 Replaceable Voicemail System Prompts.............................................................83
Table 5.8-1 Broadcast Configuration Settings........................................................................85
Table 5.9-1 Worktime Configuration Settings.........................................................................88
Table 5.10-1 Memo Configuration Settings............................................................................90
Table 5.11.1 Agent Configuration Settings.............................................................................93
Table 5.11.2 Queue Configuration Settings............................................................................93
Table 5.12 Interactive Voice Response Configuration Settings..............................................96
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Chapter 1 Overview
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Chapter 1. Overview
1.1 General Description
The TAINET IPBX 230 Administration Guide provides instructions for
administering the TAINET IPBX 230 system. TAINET IPBX 230 is an embedded
call-processing server communicating with client stations with Session Initiation
Protocol (SIP). It migrates the telephony network and the data network of a
small-to-medium business (SMB) company into a manageable converged network.
TAINET IPBX 230 works with various IP phones (Desktop, WiFi, Bluetooth and
DECT), voice-over-IP (VoIP) gateways, and PSTN network. Additional voice
features such as conferencing, auto attendant, and voicemail are seamlessly
enabled to all phones. TAINET IPBX 230 also provides Internet access to all LAN
devices through Network Address Translation (NAT).
TAINET IPBX 230 provides call control and media relay services to SIP clients and
applications. It performs the following primary functions:
ACD (Automatic Call Distribution)
Configurable multiple-layer IVR (aut o attendant) with office-hour setting
Configurable broadcast calls
Fax relay and pass-through (T.38 and T.30)
Voicemail IVR system
Meet-me conference
(Up to 8 parties per conference)
SIP registrar (30 registrars)
SIP outbound proxy for signaling and media
SIP gateway (4 ports FXO)
SIP PBX for extension calls
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Chapter 1 Overview
Support codec (G.711u-law, G.711A-law, G.723.1 (high bit rate, low bit rate),
G.729A, GSM, DVI4)
TAINET IPBX 230 has a built-in suite of voice applications for supplementary
services, and no special-purpose hardware is required. Therefore, the total cost of
ownership of a converged network enabled by TAINET IPBX 230 is lower than
building separated infrastructures for legacy telephony network and data network.
Moreover, it comes with a web-browsable interface to the data network
configuration and voice service provisioning, which brings both local and remote
manageability of networks together to facilitate administration.
1.2 Installation
1. AC Power 110/220 Volt, 60 Hz
2. POTS ports Usually 4 ports per daughter card, numbered from right to
the left. The rightmost port at slot 0 is port 1. FXO ports
are to be connected to FXS jacks on wall or analog PBX
using RJ-11 cables. FXO ports are to be connected to
analog phones, or FXO ports of other devices.
3. USB ports One external port with compliance to USB 1.1/2.0. Plug in
a USB hard drive for CDR/voicemail backup from the
internal storage.
4. WAN Connect to a broadband modem or a WAN router.
5. LAN Connect to a LAN switch.
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Chapter 2 System Configuration
Chapter 2. System Configuration
This section describes how to configure system parameters used by TAINET IPBX 230. The
factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration
Web interface is at https://192.168.1.1/. Once connected, the browser will ask for accepting a
certificate. Click Accept to see the home page. Type in the default administrator ID and
password (both are admin) to log in for administration. The administrator password can be
changed in the User Management -> User.
Click admin in the Login ID.
Change the password in Password.
Click UPDATE to change the password.
Note:
For the system security, please change the password after
the first login.
2.1 PBX System
The PBX System page briefs IP PBX status to the administrator. Firmware
versions, IP addresses of WAN and LAN interfaces, and default gateway router
are shown on this page. Click PBX System to see the basic information of IP PBX.
Figure 2-1 PBX Status
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Chapter 2 System Configuration
2.2 Time Setup
The Time Setup page allows administrator to configure time zone and date for
TAINET IPBX 230. With correct time setup, functions such as IVR, worktime, and
voicemail can present the actions at the right time. Select System -> Time Setup,
and the current setting of time zone and date are displayed.
2.2.1 System Time Zone
Click a region/country in the Time Zone list, and click APPLY.
Figure 2-2 System Timezone Setup
2.2.2 Real Time Clock (RTC) Setup
Click year, month, day, hour, minute, and second in the correspondent list, and
click APPLY.
Figure 2-3 RTP Setup
Note:
When reset the time 15 minutes later than the time showed
in RTC Setup, the system will ask for re-login.
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Chapter 2 System Configuration
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2.3 On-board WAN Setup
The WAN Setup page allows administrator to configure WAN network interface for
TAINET IPBX 230. Select System -> On-board WAN Setup, and the current
setting of WAN network interface are displayed, e.g. type, IP address etc. Unless
the LAN Only is selected, you can choose one of the three options, Static IP,
DHCP, and PPPoE for your configuration. Select LAN Only check box to disable
WAN, only default router and DNS settings are applicable.
2.3.1 Static IP
You can click Static IP in the Type list, and manually configure the following
information:
IP Address
Netmask
Default gateway IP address
Primary, secondary or third DNS servers
Click APPLY to submit.
2.3.2 DHCP
Simply click DHCP in the Type list, and click APPLY. The acquired IP Address,
Netmask and Default Gateway information will show when revisit this page later.
2.3.3 PPPoE
Click PPPoE in the Type list.
Enter a user name and its password in User Name and Password boxes.
Click APPLY.
The PPPoE dialing will start right away. When there is an active connection, the
page will show the acquired IP address, network mask and default gateway
information. Click Disconnect for not connecting.
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Chapter 2 System Configuration
2.3.4 LAN Only
Select LAN Only to disable WAN IP settings but allow the configuration of default
gateway and primary/secondary/third DNS servers.
Figure 2-4 On-board WAN Setup
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Chapter 2 System Configuration
2.4 On-board LAN Setup
The LAN Setup page allows administrator to configure LAN network interface for
TAINET IPBX 230.
Select System -> On-board LAN Setup to see the current settings of LAN
network interface.
Enter a new IP address and network mask.
Click APPLY to change the settings.
Figure 2-5 On-board LAN Setup
23
Note:
By default T AINET IPBX 230 grant s IP addresses to LAN devices via
DHCP, and translates those addresses into its WAN IP address for
access beyond the LAN subnet. As a result, modifying the system
LAN IP subnet must also change DHCP pool and LAN routing (if
any) accordingly, and restart the IP PBX Service.
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Chapter 2 System Configuration
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2.5 LAN Routing
To enable static routing among LAN subnets, enter network information and the IP
address of the corresponding gateway in the IP PBX’s LAN. It is important to
assure that the given gateway IP address sits in the IP PBX’s LAN. Each subnet
requires an entry even multiple subnets share the same gateway, unless masking
does the same. Examples are adding IP Route IDs net1 and net2 with parameters
192.168.128.0/255.255.255.0, 192.168.129.0/255.255.255.0, and shared gateway
192.168.1.254 respectively. Or, IP Route ID net1n2 with 192.168.128.0/
255.255.254.0 and gateway 192.168.1.254 would do the same. Added routes
enable routing immediately after clicking ADD, however, the IP PBX Service
needs to be restarted to regard calls from designated LAN subnets as LAN traffic.
2.5.1 Add a Route
Enter the Route ID, Subnet, Netmask, and Gateway.
Click ADD.
The newly added route will show in the IP Route ID.
2.5.2 Edit a Route
Edit the information in a row.
Click APPLY in the row to update the information.
2.5.3 Delete a Route
Select a Route ID.
Click DEL.
The deleted Route ID will disappear from the IP Route ID column.
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Chapter 2 System Configuration
Figure 2-6 IP Route Table
Note:
When reset the time 15 minutes later than the time showed in
RTC Setup, the system will ask for re-login.
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Chapter 2 System Configuration
2.6 Dynamic DNS Setup
Dynamic WAN IP address causes difficulty for inbound connections from remote
clients or IP PBX systems. A popular work-around is to adopt domain names
provided by Dynamic DNS service providers and run a client on or behind the
gateway router (or IP PBX). It is required to apply an account and create a
hostname in the account before configuration. Select Enable and give account
info and refresh interval to activate a Dynamic DNS client. The client then uses
Username and Password to access its account and update the Hostname with
the latest WAN IP address at DynDNS or 3322.net Service in Interval seconds
periodically.
2.6.1 Enable Dynamic DNS
Typical hostname has a form of <hostname>.dyndns.org or <hostname>.3322.net.
The refresh interval is usually between 60 – 600 seconds depending on the
volatility of WAN IP assignment.
Click Enable.
Click DynDNS or 3322.net in the Service list
Enter the Username, Password, Hostname and Interval.
Click APPLY.
2.6.2 Disable Dynamic DNS
Click Disable, and then click APPLY.
Figure 2-7 DDNS Setup
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Chapter 2 System Configuration
2.7 QoS Setup
To assure the bandwidth reserved for the outgoing VoIP traffic over regular data
traffic from LAN, the QoS Setup page offers three parameters to characterize the
WAN link. The default QoS setting is disabled because these parameters must be
correctly given according to the actual WAN speed.
2.7.1 Enable QoS
Click Enable to enter the WAN Uplink Speed, WAN Downlink Speed, and
Uplink VoIP Reserved (bandwidth), and click APPLY. For a popular 2M/256K
ADSL program, the WAN uplink speed would be 256 and the WAN downlink
speed would be 2048. The Uplink VoIP reserved could be, say, 192 out of the total
256 kbps to allow 2 concurrent G.711 calls.
2.7.2 Disable QoS
Click Disable, and then click APPLY.
Figure 2-8 Network QoS Setup
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Chapter 2 System Configuration
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2.8 Virtual Server
You can configure TAINET IPBX 230 as a virtual server for remote users to access
services such as the Web or FTP at your local site via Public IP Addresses. With
proper settings, TAINET IPBX 230 can automatically redirect s inbound traffic from
WAN to local servers configured with private IP addresses. In other words,
depending on the requested service (TCP/UDP) port number, the IP PBX redirects
the external service request to the appropriate internal server (located at one of
your LAN's Private IP Address). To enable access servers in LAN from a machine
beyond WAN, select System -> Virtual Server to configure port mappings.
Service ID names the service. Protocol and Port specify the TCP/UDP port
number on WAN IP to be forwarded to the Forward to Port of Forward to IP in
LAN. Say 192.168.1.5 is a Mail Server to be seen from outside, one should
configure TCP port 25 to be forwarded to 192.168.1.5 port 25.
2.8.1 Add a Service
Enter the Service ID, Protocol, Port, Forward to IP, and Forward to Port in
correspondent boxes.
Click ADD.
The latest Service will show in the Service ID.
2.8.2 Edit a Service
Change any information in a row.
Click APPLY in the row to update the information.
2.8.3 Delete a Service
Select a Service ID.
Click DEL.
The deleted Service information will disappear from the Service ID.
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Figure 2-9 Virtual Server Setup
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2.9 Maintenance
This page includes maintenance functions of IP PBX, including Storage Backup,
SIP UA, CDR Log, System Event and Active Calls.
2.9.1 Storage Backup
To back up internal main storage, click BACKUP, and follow the instructions to
insert the USB connector of an external USB drive. Options include whether to
keep or remove CDR and/or voicemails after backup. After a confirmation of the
insertion, backup starts a few seconds later if the external USB drive is accessible
and has enough free space. If the backup is successful, a new folder will be
created on the external drive. After the backup, remove the USB connector of the
external drive.
2.9.2 SIP UA
SIP UA Status lists the registration status of each client and remote IP PBX and
the IP Address/Port from where they register. SIP trunk registrations, if any, also
show at the end of the list. The Dynamic column shows the listed IP address is
dynamic or static. Reg. Progress is the response code and message if
registration has been attempted but not successful so far. Slave Registrar column
is used only under the stackable mode. It indicates with which slave box a SIP
client is registered. Blank means a client is registered with the master box locally.
2.9.3 CDR Log
The CDR (Call Detail Record) Log shows each call record including Calling and
Dialed Numbers, Caller ID, Destination Interface (trunk if outbound) in use, epochs
when the call was made, answered, and ended, which yield the total and billable
durations. The last column denotes the disposition of a call like answered or not.
And you can get all the CDR log through “get file” button, the file format is Excel
file.
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2.9.4 System Events
Event log includes reported events from following system services: NTP, DNS,
DHCP and PPPoE.
2.9.5 Active Calls
The Active Calls page shows current active calls. Columns Client and Party
indicate the involved extensions or trunks of a call. State shows the state of a call,
while Service gives the current action of the listed Client.
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Figure 2-10 Maintenance
Table 2.9-1 Maintenance Description
Field Description
Client Show the caller or callee’s extension number, port number, or SIP
trunk ID.
Connected In the conversation.
Ring The client is a caller and is ringing a callee.
Ringing The client is a callee and is ringed by a caller.
State
Reserved FXS detects off-hook.
Dial The client is a caller.
Answer The client is a callee.
IVR Calls from FXO are picked up by Auto-Attendant.
Meet-me The client enters meet-me.
Service
Voicemail The client enters voicemail.
Party Shows extension number, POTS number or SIP trunk ID that is
talking to this client.
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2.10 Firmware Upgrade
The version of the running PBX firmware could be found in System -> Firmware
Upgrade, incluse the Application firmware version and OS firmware version. To
upgrade current firmware, click Browse to locate a release file obtained from the
vendor, and click UPGRADE to have the latest version of PBX firmware.
Figure 2-11 Firmware Upgrade
Warning:
Do not change the firmware file name; otherwise the system
will reject it.
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2.11 Reboot
By selecting System -> Reboot, you can reboot the machine by clicking YES. In
case the software reboot fails, you can also press the hardware front panel Reset
button. It is advised to shut down IP PBX system before a power-off.
Figure 2-12 Reboot
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Chapter 3. Service Configuration
This section describes details to configure various services built in the TAINET IPBX 230.
3.1 NTP Service
Select Service -> NTP Service to specify a NTP server for network time
synchronization. You can enable or disable NTP service at any time.
3.1.1 Enable NTP Service
Click Enable.
Select Automatic check box to use server pool at pool.ntp.org; or, enter a
fully qualified domain name or the IP address of a NTP server.
Click APPLY.
3.1.2 Disable NTP Service
Click Disable, and click APPLY.
Figure 3-1 NTP Service
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3.2 STUN Service
TAINET IPBX 230 has a built-in STUN client to solve NAT problems. Select
Service -> STUN Service to specify a Simple Traversal of UDP through NATs
(STUN) server for NAT traversal. You can enable or disable STUN Service at any
time.
Note:
You have to restart the IP PBX Service, after changing the
STUN setting.
3.2.1 Enable STUN Service
Click Enable.
Enter a fully qualified domain name or the IP address of a STUN server.
Click APPLY.
Go to Service -> IP PBX Service, and click RESTART to reflect the changes.
3.2.2 Disable STUN Service
Click Disable, enter the fully qualified domain name or the static IP address of the
external WAN interface and then click APPLY. Usually this address refers to the
static WAN IP address if there is a NAT device between the IP PBX and the
Internet. If the WAN port of IP PBX directly connects to Internet or it is unused,
leave the address blank. Go to Service -> IP PBX Service, and click RESTART to
reflect the changes.
Figure 3-2 STUN Service
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3.3 TFTP Service
Select Service -> TFTP Service to view the current status of TFTP Service. You
can enable or disable TFTP Service at any time.
3.3.1 Enable TFTP Service
Click Enable, and then click APPLY to manage files, e.g. upload and download
files to and from the IP PBX. Uploaded files can then be retrieved through TFTP
Service.
3.3.1.1 Change Directory
Current directory is shown in the gray field on the right side of Directory, for
instance, it is /. at the beginning. Click a directory in the Directory list to change to
a different folder.
Note:
The default directory is /. Initially, you may not be able to change
the directory, since no folder is created under / yet.
3.3.1.2 Add a Folder
Click a directory under which you want to add a new folder in the Directory
list.
Click ADD FOLDER.
Enter a folder name in the pop-up dialog box, e.g. myfolder.
Click OK.
The new folder is then created accordingly, e.g. /myfolder/.
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3.3.1.3 Delete a Folder
Click a directory of a folder in the Directory list.
Click DELETE FOLDER.
The deleted folder shall disappear from the Directory list.
Note:
A folder cannot be deleted if there is still file inside.
3.3.1.4 Download a File
Click a directory in the Directory list.
Click a file in the Download / Delete File from the Above Folder list.
Click GET FILE to download the file.
3.3.1.5 Delete a File
Click a directory in the Directory list.
Select a file in the Download / Delete File from the Above Folder list.
Click DEL FILE to delete the file.
3.3.1.6 Upload a File
Click a directory in the Directory list.
Click Browse.
Select a directory in the Find list, and then a file.
Click Open.
Click PUT FILE to upload the file.
Now, the uploaded file should appear in current directory and is displayed in the
Download / Delete File from the Above Folder list.
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3.3.2 Disable TFTP Service
Click Disable, and then APPLY.
Figure 3-3 TFTP Service
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3.4 DHCP Service
Select Service -> DHCP Service to view the current status of the DHCP Service.
You can enable or disable the DHCP Service at any time.
Note:
If the IP PBX was shut down abnormally, Select Service ->
DHCP Service and click APPLY, or Go to Service -> IP PBX
Service, and click RESTART to active the DHCP service.
3.4.1 Enable DHCP Service
Click Enable, choose the main interface offering addresses, and then APPLY to
configure DHCP settings.
3.4.1.1 Add DHCP Range
Click CLEAR.
Enter a pool name (must have an alphabet initial) in Pool Name.
Select Single-host to enter an IP address of the host with MAC, if the binding
is intended for a specific host only.
Enter a DHCP range of addresses availab le for lease in IP. The right address
box will not show if Single-host is selected.
Optionally, DHCP options 1 could be configured by entering an option code
and value in Code, Value and click ADD. The new DHCP option will show in
the OPTIONS list. To delete an option, choose it from the OPTIONS list and
click DEL after the box.
Click ADD at the bottom of the page to commit changes.
You can see the newly added DHCP POOL displayed in the DHCP POOL list.
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3.4.1.2 Edit DHCP Range
Click any pool name in the DHCP POOL list to see the settings on the right.
Edit the settings.
Click UPDATE to change the settings.
3.4.1.3 Delete DHCP Range
Click any pool name in the DHCP POOL list.
Click DEL.
The deleted pool name will disappear from the DHCP POOL list.
3.4.1.4 Show Clients
Click SHOW CLIENTS to see all leased LAN IP addresses and client details.
3.4.2 Disable DHCP Service
Click Disable, and click APPLY.
Figure 3-4 DHCP Service
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3.5 IP PBX Service
In Service -> IP PBX Service, you can click the Service & Configuration tab to
reload, backup, restore, restart or revert the IP PBX configuration, or click the
Advance tab for the IP PBX parameters settings.
3.5.1 Service & Configuration
Select Service-> IP PBX Service, and then click the Service & Configuration tab.
3.5.1.1 Reload IP PBX Configuration
Click RELOAD, and IP PBX will reload the configuration once there is no active
call. If there is any active call, it will retain up to 3 minutes, and then IP PBX will
reload. This is the most frequently used function in this page since any IP PBX
configuration change has to be reloaded to take effect.
3.5.1.2 Backup IP PBX Configuration
Click BACKUP, and IP PBX archives and encrypts current configuration into a
time-stamped backup file under tftpboot root directory. To secure configuration
files, download them to a local host through the GET FILE function in Service ->
TFTP Service once a while. Clear PBX Settings Only check box, both PBX and
system (interfaces and services) settings will be archived in the backup file.
Warning:
Do not change the configuration file name, or the RESTORE
function will re
j
ect the configuration file.
3.5.1.3 Restore IP PBX Configuration
Click a configuration backup file in the list, click RESTORE, and IP PBX will
restore the configuration as current setup. Go to Service -> IP PBX Service, and
click RESTART to activate the settings.
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3.5.1.4 Restart
Click RESTART, and the IP PBX Service will restart completely. Currently active
calls will be disconnected immediately. This function is rarely required unless the
network setting has been changed, or the service operates abnormally without
problematic configuration could be identified.
3.5.1.5 Revert
Click REVERT, and IP PBX will erase current IP PBX settings and revert
configuration back to the factory default. Note the reversion affects IP PBX service
only, but not other system services such as DHCP, TFTP, and NTP. The backup
IP PBX configuration files under TFTP remain intact after reversion, so that one
can restore to a specific time if a backup file had been generated then.
To revert the whole system back to the factory default as much as possible, hold
the hardware Rest button for 10 seconds. Since this will wipe out almost
everything generated by the user, all system interfaces and services must be
configured from scratch again if no appropriate backup configuration could be
restored. Note that such reversion will not erase backup configurations and
existing voicemails. Backup configuration files could be deleted in the TFTP
Service page and voicemails could be deleted in the Maintenance page.
3.5.2 Advance
Select Service-> IP PBX Service, and then click the Advance tab to configure IP
PBX parameters.
Table 3.5-1 IP PBX Service – Advance Settings
Field Description
PBX SIP Port Specify the UDP port where the SIP service listens on.
RTP Port Range Limit the UDP ports used by the IP PBX for media
transport.
The port range needs to have at least equals to the (number of
extensions (also count shared-lines) + number of SIP trunks (also
count trunk terminals)) * 2. If selecting Enable Video Codec, the
total amount needs to multiply by 2 to have the least requirements
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Field Description
for RTP port range.
Max/Default
Expiration Time
Guard and advertise SIP registration respectively.
PBX Caller ID The default Caller ID for an unknown incoming call.
Enable Video
Codec
Select if there will be video clients registering to the system
Max Active
Users
Enter a number for registration admission control to limit
the maximum number of active registered clients.
Max Active
Calls
Enter a number for call admission control to limit the
maximum number of concurrent calls.
Max Wireless
Calls
Enter a number to limit the calls made by explicitly specified
wireless extensions.
IP TOS Value Set the TOS value in the IP header of RTP packets
originated from IP PBX.
Disable WAN
Bandwidth
Saver
Select to disable attempts to use low-bit-rate codec
(G.729A or G.723.1) for remote parties.
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Chapter 4. IP PBX Configuration
This section introduces steps to provision the IP telephony part of the IP PBX. Please note
that reloading configuration is required in order to make new configuration effective.
4.1 User Configuration
A user is a logical entity in IP telephony, which associates extensions with a
usergroup. It also propagates its attributes such as e-mail and voicemail PIN to
extensions. Usually a user refers to a real person who has a name and e-mail;
however, one can always create virtual users to associate with public extensions.
For example, extensions in reception, break room and lab areas.
The User Management page allows the administrator to manage users in the IP
telephony network. Select User Management-> User, and one can add, edit, and
delete users. Go to Service -> IP PBX Service, and click RELOAD to activate
changes.
4.1.1 Add a User
Click ADD.
Enter settings shown in Table 4.1-1.
Click ADD.
Click BACK to see the newly added user in the Login ID.
4.1.2 Edit a User
Click a user in the Login ID.
Edit settings shown in
Table 4.1-1.
Click UPDATE.
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4.1.3 Delete a User
Select a Login ID.
Click DEL.
The deleted user shall disappear from the Login ID column.
Figure 4-1 User Add
Table 4.1-1 User configuration Settings
Field Description
Login ID A unique ID containing alphabets, numbers, and
underscore only without spaces; 32 characters
maximum. This is the ID for personal configuration
through IP PBX Web management.
Name Name of the user, either a real or a virtual one, e.g.
Alice Lee or Conference Room.
Password Password for the user to access IP PBX Web
management.
Description Arbitrary description information.
E-mail Address E-mail address of the user for voicemail notification.
Attach Voicemail in
E-mail Notification
Select to enclose the message received in the
notification e-mail as an attachment.
Usergroup Select the usergroup this user belongs to.
There is no usergroup initially. Come back later to
revise this selection if no appropriate usergroup could
be chosen for now.
Extensions Show the extensions associated with this user.
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4.2 User Group Configuration
A usergroup is a logically grouping of users and their privileges. For instance, one
could have couple of usergroups in an IP telephony network, e.g. Sales, Marketing,
Administration, Accounting, and Engineering, etc. Each usergroup associates with
a set of PBX features and call routing scopes. In other words, all users in the same
usergroup share the same reachability of PBX features and final destinations.
The User Group Management page allows the administrator to manage
usergroups. Select User Management-> User Group, and one can add, edit, or
delete usergroups. Go to Service -> IP PBX Service, and click RELOAD to
activate changes.
4.2.1 Add a User Group
Enter a usergroup name beside the ADD button, and then click ADD.
The name will show in Group ID.
Click the name in Group ID to view the edit page.
Enter settings shown in Table 4.2-1.
Click SET to save the settings, and click BACK to return to the USERGROUP
MANAGEMENT page.
Now, you can see the newly added usergroup displayed in the Group ID.
4.2.2 Edit a User Group
Click a usergroup name in the Group ID.
Edit settings shown in Table 4.2-1
Click SET.
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4.2.3 Delete a User Group
Select a Group ID.
Click DEL.
The deleted usergroup shall disappear from the Group ID column.
Figure 4-2 User Group
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Table 4.2-1 Usergroup Configuration Settings
Field Description
Group ID A unique group name containing alphabets, numbers, and
underscore only without spaces; 32 characters maximum.
Description Arbitrary description information.
Associated
Trunks
2
Select outbound SIP trunks and PSTN trunks accessible by
this usergroup. Note the order matters the hunting sequence
in run-time.
Group ID: The default number is “0”. A trunk with Group ID
“0” does not form a balance group with any other trunks in
Group 0. If Group ID is 1~9, trunks with the same Group ID
form a usage balance group.
Weight: the weight of a trunk to be selected in a trunk
balance group for an outgoing call.
Note: Trunks with the same group ID must be put together,
or the function will not work.
If there is no SIP trunk and PSTN trunks initially, come
back later to revise selection once trunks have been created.
Reachable User
Groups
Select other usergroups reachable from this usergroup. By
default, only users in the same usergroup can be reached
one another.
If there is no usergroup initially, come back later to revise
this selection, once more usergroups have been created.
Associated PBX
Features
3
Select PBX features enabled to this usergroup. Here vm
stands for Voice Mail, mm for Meet-me Conference, parked
calls for Call Parking.
Most features have to be configured to function correctly.
Remember to examine the settings of selected features
before activating current configuration.
Member List Show the users associated with this usergroup.
If there is no user initially, come back later to select, once
one or more users have been created and associated with
this usergroup.
2
Please refer to 4.6, 4.7 for details.
3
Please refer to 0 for details.
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4.3 Device Configuration
A device could be an IP phone, gateway, analog telephone adapter, or even
another IP PBX, etc. It has one or more extensions to be registered to the IP PBX.
4.3.1 IP Phone
The DEVICE PHONE MANAGEMENT page lets the administrator to create IP
Phone devices. Before a device can be reached from the IP PBX, the same
account information has to be programmed into the device through the
configuration interface enabled by the device. Select Device -> IP Phone, to add,
edit, and delete devices. Go to Service -> IP PBX Service, and click RELOAD to
activate changes.
4.3.1.1 Add a Device
Enter a device name in the Device ID box, and a URL in the Device
Administration URL box.
Click ADD.
The newly added device will display in the Device ID.
4.3.1.2 Edit a Device
Once create the device, you can modify its information through the following steps.
Modify the Device Administration URL and click LINK as a shortcut to the
device administration URL.
Click EDIT to see the Enable Automatic Client Configuration (ACC) page. is a
reference for detailed ACC settings which is used for auto-configuring IP
phones, one can specify the MAC address and audio preferences of the
phone. Note that for phones using HTTP for auto-configuring, DHCP setting
needs a new option 151 with a value of http://<IP PBX LAN IP>/tftpboot/ in the
Code, Value box in Service -> DHCP Service. No extra settings needed if
the phone uses TFTP for auto-configuring.
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Click ENABLE to see Enable shows in the Auto Client Conf column. Click
EDIT and then DISABLE to disable the function.
4.3.1.3 Delete a Device
Select a Device ID.
Click DEL.
The deleted device shall disappear from the Device ID.
Figure 4-3 ACC Configuration
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Table 4.3-1 ACC (Automatic Client Configuration) Settings
Field Description
Device
A unique ID containing alphabets, numbers, and
underscore only without spaces; 32 characters maximum.
Vendor Prefix Ask your IP Phone vendor for the Prefix.
MAC Address MAC address of the device.
Supplementary
Configuration
Specify if provided by the phone.
Codec Preference
Preference order of supported codecs and packet times
of the phone.
Enable Voice
Activity Detection
(VAD)
VAD is a technique that detects absence of audio and
conserves bandwidth by preventing the transmission of
"silent packets" over the network.
Select if your IP Phone supports VAD.
DTMF mode Choose a DTMF mode used by the phone.
4.3.2 Extension of IP Phone
The EXTENSION MANAGEMENT page lets the administrator to create extensions.
Select Device -> Extension of IP Phone, and one can add, edit, and delete
extensions. Go to Service -> IP PBX Service, and click RELOAD to activate
changes. TAINET IPBX 230 also offers its own extensions Line-in-use Call Back
function. For example, Extension A and B are within one IP PBX or a stacked
cluster. When extension A calls extension B, and extension B is in use. Extension
A can press 1 to be in the waiting list. Once extension B finishes the call, IP PBX
will ring extension B within a minute. When extension B is picked up, IP PBX will
ring extension A to connect the call. Extension A call also press * to cancel, and
will connect to voice mail.
4.3.2.1 Add an Extension
Click ADD to set an extension.
Enter settings shown in Table 4.3-2.
Click ADD.
Click BACK to see the newly added extension.
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4.3.2.2 Edit an Extension
Click an extension in the Extension Number.
Edit settings shown in Table 4.3-2.
Click UPDATE.
Click BACK to see the updated information.
4.3.2.3 Delete an Extension
Select an extension numbers.
Click DEL.
The deleted extension shall disappear from the Extension Number.
Figure 4-4 Extension IP Phone
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Table 4.3-2 Device Extension Configuration Settings
Field Description
Extension Number A unique line number composed of digit s only, e.g. 101; 32
digits maximum. This is the login ID on the device
configuration side.
Associated Device Select the Device this extension associates with.
Password Password of this extension. Same password must be
configured on the device side as well.
User
4
Select the user this extension associates with.
There may not be appropriate users to select initially.
One can come back later, once the expected user has
been added.
Pickup Group The pickup group the extension belongs to. Extensions in
the same pickup group can call *8 to pick up a call in
ringing state.
Line Type Specify the type of connection, wired or wireless, of the
client with the extension.
Language Preferred language for system instructions heard from the
extension.
Voicemail Select enable to allocate voicemail account for the
extension.
Voicemail PIN PIN to access voicemails. This is mandatory if above
voicemail option is enabled.
Unavailable
Timeout
Timeout for ringing before a call is answered.
Allow LAN Use
Only
Check to reject registration and calls from WAN in a SIP ID
same as the extension number. I.e., this extension must be
on LAN.
Try Peer-to-peer
RTP
If click YES, IP PBX will attempt to notify the two peers in a
conversation to try peer-to-peer RTP transmission. This is
suggested as long as phones support INVITE or UPDATE
method during a connected call to save the resource of IP
PBX. However, only SIP INFO DTMF mode phones should
enable this since other DTMF modes require IP PBX being
4
Please refer to 4.1 for details.
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Field Description
RTP relay server to support in-line transfer.
DTMF Mode Choose preferred DTMF mode for this extension.
Currently supported types include RFC2833, SIP INFO,
and in-band tone. It must match configuration on the
device side.
Advanced Settings Select to see more optional settings that is shown below.
(Optional) Select Block Anonymous Calls to block all calls
without a Caller ID.
Selective Call
Blocking
(Optional) Block one or more calling numbers by entering
the calling numbers and clicking ADD. Removing the
blocked numbers by clicking the number from the list, and
then click DEL.
Forward Options (Optional) Select Unconditional Call Forward and clicks a
default destination in the list, e.g. Voicemail or Phone
Number.
If selecting Phone Number, enter a number to which
incoming calls are forwarded unconditionally. The number
could be an extension or a PSTN number with appropriate
outbound prefix.
Unavailable Call
Forward
(Optional) Enter a number to which incoming calls are
forwarded when not answered. The number could be an
extension or a PSTN number with appropriate outbound
prefix.
Timeout To Next
Forward
(Optional) Timeout before trying next forwarding number in
the list. Note that if the forwarded number has personal
setting of forwarding policy, this timeout guards the total
duration allowed before the personal setting connects a
call. As long as the call does not go through, eventually it
returns to the hunt list of forwarding.
Play Unavailable
Forward Prompt
(Optional) Notify the caller that callee is not available and
the call is being forwarded to another extension.
Line In Use
Forward
(Optional) Enter a number to which incoming calls are
forwarded when the extension is busy. The number could
be an extension or a PSTN number with appropriate
outbound prefix.
If the function is enabled, the busy call back function will
be disabled.
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Field Description
Selective Call
Forward
(Optional) Unconditional Call Forwarding according to the
calling number. Enters one or more calling numbers and a
forwarding number, and clicks ADD. E.g., forward only
calls from 101 to a cellular number, while let the rest enter
the voice mail by default. Selects a forwarding and click
DEL when the forwarding is no longer required.
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4.4 Route Configuration
A route is a destination number pattern for outbound call matching. A pattern
consists of digits 0-9 (including “-”), “*”, “#”, digit set, and wildcard characters like
“.”, “X”, “Z”, and “N”. explains digit set and wildcard characters.
Table 4.4-1 Digit Set and Wildcard Characters for Route Patterns
Expression Description
[<digits>] Match any single digit listed explicitly. E.g., digit set [13579]
match odd digits. One may use ‘-‘ to indicate a range of digits,
e.g. [2-8].
.(dot) Match any digit in any length. Usually given in the end of a
pattern to include all numbers matched a specific prefix.
.(dot) can not be used alone or at the beginning of the route
patterns.
X Match any single digit from 0 to 9.
Z Match any single digit from 1 to 9.
N Match any single digit from 2 to 9.
By selecting Route Management-> Route, the administrator can add, edit, and
delete routes in the Route Management page. Go to Service -> IP PBX Service,
and click RELOAD to activate changes.
4.4.1 Add a Route
Enter settings shown in
Table 4.4-2.
Click ADD.
The newly added route should be displayed in the Route ID.
4.4.2 Edit a Route
Edit settings shown in 4.4-2 in a row.
Click APPLY in the row to update the settings.
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4.4.3 Delete a Route
Select a Route ID.
Click DEL.
The deleted route shall disappear from the Route ID.
Figure 4-5 Route Setup
Table 4.4-2 Route Configuration Settings
Field Description
Route ID A unique ID containing alphabets, numbers, and
underscore only without spaces; 32 characters maximum.
Description Arbitrary description information.
Destination
Number Pattern
A destination number pattern consisting of digits, digit set,
and wildcard characters, e.g. 9NXXXXXX matches any
7-digit called number starting from a digit larger or equal to
2 and with an extra prefix digit 9.
Number of
Stripped Digits
Number of leading digits to be stripped from the original
dialed number when matches this route. Using 9NXXXXXX
as an example route pattern with number of stripped digits
equal to 1, dialing 95270001 will be stripped to be 5270001
when it actually got dialed out.
Prefix A sequence of digits to be prefixed to the final dialed
number after stripping. Using 9NXXXXXX as an example
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Field Description
route pattern with number of stripped digits equal to 1 and
prefix 1408; dialing 95270001 will be 14085270001 when it
actually got dialed out.
A special prefix character “w” could be used for PSTN
trunks to pause 0.5 second during dialing. Say, 4 leading
consecutive “w” result in 2 seconds delay before dialing.
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4.5 Route Group Configuration
A routegroup groups routes into a logical superset of route patterns. Such
abbreviation simplifies the association of multiple routes with a trunk, say and a
PSTN line. A route must be included into at least one routegroup in order to take
the route pattern into effect.
By select Route Management-> Route Group, the administrator can add, edit and
delete routegroups in the ROUTE GROUP MANAGEMENT page. Go to Service ->
IP PBX Service, and click RELOAD to activate changes.
4.5.1 Add a Route Group
Type a route group name and click ADD.
Click the route group in Group ID to see the settings.
Enter settings shown in and click BACK.
The newly added route group should be displayed in the Group ID.
4.5.2 Edit a Route Group
Click a route group name in Group ID.
Edit settings shown in Table 4.5-1 .
Click SET, if there is any update in the Description box.
Click BACK to see the updated information.
4.5.3 Delete a Route Group
Select a Group ID.
Click DEL.
The deleted route group shall disappear from the Group ID.
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Figure 4-6 Route Group Setup
Table 4.5-1 Routegroup Configuration Settings
Field Description
Group ID A unique ID containing alphabets, numbers, and underscore
only without spaces; 32 characters maximum.
Description Arbitrary description information.
Associated
Routes
5
Select routes belonged to this routegroup. Click ADD/DEL
button to add or remove a route to or from the routegroup. The
right box lists current selected routes. Note the order of the
selected routes is important since it decides which route would
be matched first for an outgoing call.
There may not be appropriate routes to select initially.
One can come back later to revise it, once the expected
routes are added.
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4.6 SIP Trunk Configuration
A SIP trunk refers to a SIP account on a remote call routing or gateway device. A
practical example is an account at an Internet Telephony Service Provider (ITSP)
where a call is routed to a SIP client or off-ramped to an analog subscriber via
PSTN. One could also build SIP trunk to a remote IP PBX to reach its extensions
and PSTN ports.
The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP
trunks used by TAINET IPBX 230. Select Trunk -> SIP Trunk, and one can add,
edit, and delete SIP trunks. Go to Service -> IP PBX Service, and click RELOAD to
activate changes.
4.6.1 Add a SIP Trunk
Click the Add New tab.
Enter settings shown in Table 4.6-1.
Click ADD.
The newly added SIP trunk shall be displayed in Trunk Identifier.
4.6.2 Edit a SIP Trunk
Click the Trunks tab, and More to see more information.
Edit settings shown in 4.6-2 in a row.
Click APPLY in the row to update the information.
4.6.3 Delete a SIP Trunk
Click the Trucks tab, and select a trunk identifier.
Click DEL.
The deleted SIP trunk shall disappear from the Trunk Identifier.
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Figure 4-7 SIP Trunk Setup
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Table 4.6-1 SIP Trunk Configuration Settings
Field Description
Trunk Identifier A unique number consisting of digits only. Usually give
the phone number issued by the ITSP for consistency.
Description Arbitrary description information.
Dynamic Peer Select if the trunk is a passive trunk which means the
registration will be from a dynamic remote peer. Typical
application is to accept registration from an IP PBX at a
remote site with dynamic IP address. Once the remote IP
PBX registers, calls from local to remote can be made
reversely over the trunk.
SIP Proxy
SIP Proxy Port
Specify IP address (or fully qualified domain name) and
UDP port of the remote SIP proxy, which usually refer to
the SIP server on the ITSP side.
Auth. Name Specify the name for authentication if different to the
Trunk ID.
Auth. Password Give the password used for authentication on the remote
SIP proxy or registrar. Usually this is given by the ITSP.
Registration
Required
Select if registration to a registrar is required to activate
the trunk. This is true for a remote IP PBX or an ITSP
account, however, may be not required in case of a SIP
gateway.
SIP Registrar
SIP Registrar Port
Specify IP address (or fully qualified domain name) and
UDP port of the remote SIP registrar, which usually refer
to the SIP server on the ITSP side (same as proxy).
Outbound
Routegroup
6
Select a routegroup to associate routes with this trunk.
Outbound calls match included route patterns could
employ this trunk to hop onto a remote SIP domain.
There may not be any appropriate routegroup to select
initially. One can come back later to revise it, once the
expected routegroup has been added.
DID of Extension When enabled DID, clicks an extension in the list to be an
unconditional destination for incoming calls to this trunk.
Or click bynumber and then enter configurations in DID
6
Please refer to 0 for details.
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Field Description
Prefix and DID Stripping to have the incoming calls
directed to the corresponding extension derived by
number manipulation. The SIP trunk numbers is therefore
regarded as the direct line of the extension.
If you set a DID extension in a trunk, then only that
extension can use this trunk to call out, and all incoming
calls to this trunk will connect to that extension directly.
DID Prefix A digit string to be prefixed to the incoming called number
after stripping.
DID Stripping A number of leading digits to be stripped from the original
called number. If prefix or stripping has been given but
DID of Extension is not bynumber, the result of digit
manipulation is dialed in a DTMF string after the call has
been answered by the DID extension as an automatic 2nd
dialing.
Language Preferred language for system instructions heard from
the trunk.
IVR List
7
Associate an IVR menu with incoming calls to this trunk.
This is mandatory unless the trunk is configured for DID.
Usergroup8 of
Privilege
When disabled DID, click a usergroup in the list whose
reachability to other usergroups and trunks will be used
as the privilege of inbound calls from this trunk.
There may not be appropriate usergroups to select
initially. One can come back later once the expected
usergroup has been added.
Advanced Settings Select to see more settings that is shown below.
DTMF Mode Select a preferred DTMF mode, RFC 2833 or SIP INFO,
for this trunk in the list. This must match configuration on
the server side. If the user does not know the DTMF
mode on the server side, select Not sure from the list, and
SDP will automatically detect the DTMF mode is Inband
or RFC2833.
Try Peer-to-peer Click NO to disable or IP PBX will attempt to notify the
7
Please refer to 5.12 for details.
8
Please refer to 4.2 for details.
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Field Description
RTP two peers in a conversation to try peer-to-peer RTP
transmission. This is suggested as long as phone and
ITSP side support INVITE or UPDATE method during a
connected call to save the resource of IP PBX. However,
only SIP INFO DTMF mode should enable this since
other DTMF modes require IP PBX being RTP relay
server to support in-line transfer.
Bandwidth
Sensitive
Indicate the trunk is over a bandwidth-sensitive link, e.g.
across Internet.
Bandwidth
Limitation
Leave it blank to disable or, specifies a limit of bandwidth
in kbps for call admission.
SIP Domain Specify the SIP domain used by the proxy and registrar. If
not specified, IP address will be used as the domain by
default.
User-agent Content Override default User-Agent header content.
Enable ENUM
Resolution
Select to use ENUM resolution, or leave it as blank.
Clear Bindings Prior
Registration
Select if failed to the registration, and cannot identify any
abnormal settings.
Disable NAT
Traversal
IP PBX uses NAT traversal for outgoing traffics by default.
Select to disable NAT traversal if there is a machine that
could handle NAT issues.
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4.7 FXO PSTN Trunk configuration
A FXO PSTN trunk group is a logical group of one or more FXO PSTN subscriber
lines connecting to FXO ports on TAINET IPBX 230.
The FXO PSTN TRUNK MANAGEMENT page allows the administrator to
configure PSTN trunks. Selec Trunk -> FXO PSTN Trunk, and one can add, edit
and delete PSTN trunks. Go to Service -> IP PBX Service, and click RELOAD to
activate changes.
4.7.1 Add a FXO PSTN Trunk
Click the Add New tab.
Enter settings shown in Table 4.7-1.
Click ADD.
The newly added PSTN Trunk shall display in the Trunk Group.
4.7.2 Edit a FXO PSTN Trunk
Click the Trunks tab, and click More to see more information..
Enter settings shown in a row of the trunk group.
Click APPLY in the row to update the information.
4.7.3 Delete a FXO PSTN Trunk
Click the Trunks tab, and select a trunk group.
Click DEL.
The deleted PSTN trunk shall disappear from the Trunk Group.
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Figure 4-8 FXO PSTN Trunk Configuration
Table 4.7-1 FXO PSTN Trunk Configuration Settings
Field Description
Trunk Group ID number of this PSTN trunk group. A valid number
ranges from 1 to 31.
Trunk Ports FXO port indices grouped by this PSTN trunk, such as 1
or 1,2 or 1-3, etc. Maximum port index depends on the
number of physical ports available.
Description Arbitrary description information.
Port Selection Click to search for an available port in the group. Asc
mean is Ascending, Dsc mean is Descending. Rotating
means to force ports being selected by turns to even cost.
Caller ID Detection Select to detect the Caller ID calling from PSTN lines.
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Field Description
Outbound
Routegroup
9
Select a routegroup to associate routes with this trunk.
Outbound calls match included route patterns could
employ this trunk to access PSTN.
There may not be appropriate routegroup to select
initially. One can come back later to revise it, once the
expected routegroup is added.
DID of Extension When enabled DID, clicks an extension in the list to be an
unconditional destination for incoming calls to this trunk.
The PSTN numbers of the included ports are therefore
regarded as the direct line numbers of the extension.
If you set a DID extension in trunk, then only that
extension can use this trunk to call out, and all other
user’s call in this trunk will connect to that extension.
Language Preferred language for system instructions heard from the
trunk.
IVR List
10
Associate an IVR menu with incoming calls to this trunk.
This is mandatory unless the trunk is configured for DID.
Usergroup11 of
Privilege
When disabled DID, click a usergroup in the list whose
reachability to other usergroups and trunks will be used as
the privilege of inbound calls from this trunk.
There may not be any appropriate usergroups to select
initially. One can come back later to revise it, once the
expected usergroups are added.
Advanced Settings Select to see more settings shown below.
Input/Output Gain Voice amplification or attenuation in dB scale to adjust
input/output volume of a PSTN line.
Minimum
Disconnection Tone
Minimum volume level of the disconnection tone. If a
PSTN trunk is found to have disconnection problem and
voice sounds low, choose a lower dB.
Delay Before/After
Answering
Delay in seconds before and after answering a call from
PSTN trunk.
9
Please refer to 0 for details.
10
Please refer to 5.12 for details.
11
Please refer to 4.2 for details.
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4.8 Terminal Trunk Configuration
A SIP trunk terminal refers to a SIP account for a remote SIP trunk to register with.
It terminates SIP registration and invitation from a remote IP PBX and relay calls to
local clients, PSTN trunks, or further SIP trunks. In a site-to-site SIP trunking
application, a SIP trunk on one side usually pairs with a trunk terminal on the other
side to form a unidirectional call hand-off path. To allow trunking in the other
direction, the two sides swap roles and form another pair. Since a trunk terminal is
the account for a SIP trunk to authenticate with, exact the same identifier and
password must be used for both.
The TERMINAL TRUNK MANAGEMENT page allows the administrator to
configure trunk terminals used by TAINET IPBX 230. Select Trunk -> Terminal
Trunk, and one can add, edit and delete terminals. Go to Service -> IP PBX
Service, and click RELOAD to activate changes.
4.8.1 Add a Terminal Trunk
Click the Add New tab.
Enter settings shown in Table 4.8-1.
Click ADD.
The newly added terminal shall display in the Terminal Identifier.
4.8.2 Edit a Terminal Trunk
Click the Trunks tab, and More to see more information.
Edit settings shown in 4.8-1 in a row.
Click APPLY in the row to update the information.
4.8.3 Delete a Terminal Trunk
Click the Trunks tab, and select a terminal identifier.
Click DEL.
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The deleted terminal trunk shall disappear from the Terminal Identifier.
Figure 4-9 Trunk Terminal Setup
Table 4.8-1 Trunk Terminal Configuration Settings
Field Description
Terminal
Identifier
A unique number consisting of digits only. This is the trunk
identifier configured on the other IP PBX.
Description Arbitrary description information.
Terminal
Password
Password of SIP trunk given on the other IP PBX for
authentication.
Language Preferred language for system instructions heard from the
terminal.
Usergroup12 of
Privilege
When disabled DID, click a usergroup in the list whose
reachability to other usergroups and trunks will be used as
the privilege of inbound calls from this terminal.
There may not be any appropriate usergroups to select
initially. One can come back later, once the expected
usergroup has been added.
Bandwidth
Sensitive
Indicate the trunk is over a bandwidth-sensitive link, e.g.
across Internet.
Bandwidth
Limitation
Leaves this blank to disable or, specifies a limit of bandwidth
in kbps for call admission.
12
Please refer to 4.2 for details.
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4.9 POTS Setting
This page allows selection of country-based progress tones and/or impedance
and/or compact type of POTS ports. Click APPLY to save modifications. Go to
Service -> IP PBX Service, and click RESTART to active new settings.
Figure 4-10 POTS Setting
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Chapter 5. Feature Configuration
A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference,
auto attendant, voice mail, music on hold, etc. Any configuration change to a feature requires
clicking RELOAD in Service -> IP PBX Service to take effect.
5.1 Call Park
During a call, the callee may want to continue the conversation using another
phone. The call park feature enables so by letting the callee transfer the call to the
call park pilot number. IP PBX will respond an available park line from the pool of
call park numbers to the callee. After that the callee may hang up current phone,
move to another phone, and dial the park line number told by IP PBX to resume
conversation with the caller. If the callee does not call the given park line number
to retrieve his call before timeout, IP PBX will ring the original extension where the
callee answered the call. To configure Call Park feature, select Feature -> Call
Park.
Enter settings shown in Table 5.1-1.
Click APPLY.
Figure 5-1 Call Park Management
Table 5.1-1 Call Park Configuration Settings
Field Description
Call Park Pilot Number A unique extension number for call parking, e.g. 700.
Available Parking Lines An extension pool for call parking, e.g. 701-720 forms
a 20-line pool available for system to park calls.
Parking Timeout Timeout waiting for picking up the parked call
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5.2 Life Line
Life line feature allows specification of emergency number patterns to seize a
PSTN line with absolute priority. For example, someone dials an emergency call
while all PSTN lines are in use. In such case, if the called number matches any
specified life line pattern, the PSTN line with longest talk time so far will be
disconnected right away to allow the emergency call.
Select Feature -> Life line to configure life-line feature.
5.2.1 Add a Life Line Pattern
Enter settings shown in Table 5.2-1.
Click ADD.
The newly added pattern should display in the Line Pattern.
5.2.2 Delete a Life Line Pattern
Select a Line pattern.
Click DEL.
The deleted pattern shall disappear from the Line Pattern.
Figure 5-2 Life Line
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Table 5.2-1 Life line Configuration Settings
Field Description
Line Pattern Pattern for emergency numbers. Note: this is the pattern after
digit stripping. For example, configure 911 here even if users
dial 9911 to reach the 911 service over PSTN when the PSTN
trunk has an outbound dialplan of “9.”.
Description Arbitrary description information.
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5.3 Meet-me Conference
Meet-me conference enables conferencing of multiple parties from various
sources. A party could dial in a conference from an internal IP phone, an external
IP phone on Internet, an analog phone via PSTN, or an IP phone behind another
IP PBX. TAINET IPBX 230 allows multiple conference rooms going concurrently
using different room numbers. Before entering a meeting room, the caller has to
enter the correct PIN of the room number.
Note:
The administrator who invited another meet-me conference
room must drop all parties by pressing *5 when the meeting
ends.
Select Feature -> Meet-me Conference to configure meet-me conference feature.
5.3.1 Add a Meet-me Conference
Enter settings shown in Table 5.3-1.
Click ADD to add a new conference room.
The newly added room should display in the Room Number.
5.3.2 Edit a Meet-me Conference
Edit settings shown in a row.
Click APPLY at the end of the row to update the information.
5.3.3 Delete a Meet-me Conference
Select a room number.
Click DEL.
The deleted conference room shall disappear from Room Number.
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Figure 5-3 Meet-me Conference
Table 5.3-1 Meet-me Conference Configuration Settings
Field Description
Room Number Meeting room number, e.g. 8000.
Description Arbitrary description information.
PIN to Join PIN for normal users to join the conference.
During a conference, a normal user has following options:
# to quit conference
*1 to mute/unmute
*9 to log in as the administrator if there is no administrator
dialed in yet.
Administrator
PIN
PIN for the administrator of the conference.
During a conference, the administrator has following options:
# to quit conference
*1 to mute/unmute
*2 to lock/unlock the conference
*3 to invite a user into the conference
*4 to drop a party from the conference
*5 to drop all parties in the conference
*6 to drop the last invited party by *3
** to send DTMF string to the last invited party by *3. This is
useful when the invited party is behind an IVR system.
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5.4 Music On Hold
Music-on-hold (MOH) is used in several occasions for a single purpose—to
comfort the waiting party with music. One could upload some candidate music files
and pick one as the default one.
Select Feature -> Music On Hold to manage MOH files.
5.4.1 Add a MOH File
Enter settings shown in Table 5.4-1.
Click ADD.
The newly added file should be displayed in the MOH ID column.
5.4.2 Edit a MOH File
Edit settings shown as a table at the bottom of the page.
Click APPLY in the row.
5.4.3 Delete a MOH File
Select a MOH ID.
Click DEL at the top-left the table.
The deleted MOH file shall disappear from the MOH ID column.
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Figure 5-4 Music On Hold
Table 5.4-1 MOH file Configuration Settings
Field Description
MOH ID A unique ID containing only alphabets, numbers, and
underscore without spaces; 32 characters maximum.
Media File Candidate music files in the repository. To upload a new music
file, click Browse to find a Windows PCM (8000 Hz, 16-bit) file
from the local host and click PUT FILE. On successful
uploading, the filename will appear in the Media File list. To
delete a media file from the list, choose a file from the Delete
Media File list, and click DEL to remove it.
Default MOH Select to use this music file for system default MOH globally.
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5.5 Voicemail
TAINET IPBX 230 has a built-in voice mail subsystem with a sophisticated IVR
menu. A call to an extension in use or no answer could be configured to enter
voice mail recording procedure. After leaving a message, notification e-mail will be
sent to the user owns the extension with or without the message in the form of an
attached WAV file. The Message Waiting Indicator (MWI) on phone (if any) will be
lit. The user could then dial the voicemail pilot number to enter voice mail system
to manage messages such as playback, delete, or move them from inbox to
different folders. In addition to indicating current voice mail capacity on the
management page, IP PBX can send an alarm email to the administrator when the
available voice mail space reaches the threshold. To configure Voicemail feature,
select Feature -> Voicemail.
Enter settings shown in Table 5.5-1.
Click APPLY.
Figure 5-5 Voicemail Prompts Management
Table 5.5-1 Voice Mail Configuration Settings
Field Description
Voicemail Pilot
Number
Number to access voice mail system IVR.
Minimum Message
Time
Messages less than this duration will not be notified by
e-mail. E.g., 3 (sec).
Maximum Message
Time
Maximum duration allowed for a single message. E.g.,
60 (sec).
Maximum number of
messages per
account
Maximum number of messages allowed per extension.
SMTP Server Hostname or IP address of the SMTP server for
voicemail notification.
E-mail from Address Most SMTP servers require a valid from address to
accept a mailing request.
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Field Description
Voicemail A vailable
Space Check
Select to enable the Alarm Email function described
below.
Send Alarm Email
when Space Below
Set a threshold in minutes to send an alarm email to the
administrator when the space left is below it.
Voicemail Space Left Show the available space in Kbytes and minutes.
The storage inside IP PBX saves not only voice mails
but also some other stuff, such as CDR and logs. The
remained disk space is all for voice mails, and it is the
“maximum” available voice mail space.
SMTP Server
Account
Specify an account ID if the SMTP server requires
authentication for outgoing mails.
SMTP Server
Password
Specify the account password if the SMTP server
requires authentication for outgoing mails.
Note:
1 Mega bytes memory can store about 2 minutes. And we
suggest the format of the USB must be FAT32
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5.6 Meet-me Prompts
This page allows replacing built-in meet-me conference prompts with user
recordings.
Click a language and a prompt in the corresponding lists.
Find a corresponding recording in the local storage.
Click PUT FILE to complete the replacement.
To reset a prompt back to default, leave the Upload box in blank and directly
click the PUT FILE.
Note that the replacement is done for the selected Language and Prompt only.
Currently only following prompts could be replaced.
Figure 5-6 Meet-me Prompt Management
Table 5.6-1 Replaceable Meet-me Prompts
Prompt Description
Get PIN number Please enter the conference pin number.
Invalid PIN That pin is invalid for this conference.
Only Person You are currently the only person in this conference.
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5.7 Voicemail Prompts
This page allows replacing built-in voicemail system prompts with user recordings.
Click a language and a prompt in the corresponding lists.
Find a corresponding recording in the local storage.
Click PUT FILE to complete the replacement.
To reset a prompt back to default, leave the Upload box in blank and directly
click PUT FILE.
Note that the replacement is done for the selected Language and Prompt only.
Currently only following prompts could be replaced.
Figure 5-7 Voicemail Prompts Management
Table 5.7-1 Replaceable Voicemail System Prompts
Prompt Description
Login Welcome to voice mail system, please enter your
mailbox.
Password Password.
Incorrect Mailbox Login incorrect, mailbox?
Good-bye Good-bye.
Prerecording
Introduction
Press star (*) to cancel recording and return to the main
menu. Or, press pound (#) to start recording right away.
Introduction Please leave your message after the tone. When done,
hang up or press the pound (#) key.
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5.8 Broadcast
A User can arrange an event at the exact time in IP PBX. IP PBX will inform all
users that set in the Callee Extensions list by ringing their extensions. For example,
one arranges a meeting and wants to remind all attendants, he/she may enter
settings. When the time set in Date/Time is up, IP PBX will call to the extensions,
and then executes the Action to each of the calls. Select Feature -> Broadcast to
configure Broadcast feature.
5.8.1 Add a Broadcast
Click the Add New tab.
Enter settings shown in Table 5.8-1.
Click ADD at the bottom of the page.
The newly added broadcast event should display in the Events.
5.8.2 Edit a Broadcast
Click the Management tab.
Click an Event.
Edit settings shown in Table 5.8-1.
Click UPDATE to update the information.
5.8.3 Delete a Broadcast
Click the Management tab.
Select an Event.
Click DEL.
The deleted broadcast event shall disappear from the Events.
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Figure 5-8 Broadcast Management
Table 5.8-1 Broadcast Configuration Settings
Field Description
Event A unique ID containing alphabets, numbers, and
underscore only without spaces; 32 characters maximum.
Action Select one of the three actions to execute when the
Date/Time is up.
Playback: Play the uploaded WAV file in the Upload File
box to the callee extensions.
Dial: IP PBX will ring the party set in the Callee Extensions
box first, and then call back to the one in the Dial
Extension field to establish a conversation.
It is suggested to set one number only in the Callee
Extensions unless the extension number in the Dial
Extension field is multi-line.
MusicOnHold: Play default music to extensions in the
Callee Extensions box.
Upload File Upload a *.wav file, if Playback is selected in the Action
list.
The recording format must be 8000 Hz, 16 bits,
Windows PCM WAV file.
Dial Extension Select an extension to call back if Dial is selected as the
Action.
Max Retry Times Maximum redial times if callees did not answer.
Retry Time A period of time in minutes between two retrying.
Wait Time Enter timeout in seconds when ringing a callee.
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Field Description
Date/Time Select a Date/Time to trigger this broadcast event.
Callee Extensions Intended extensions to be called at the Date/Time.
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5.9 Worktime
Worktime defines holidays and business hours for auto attendant or generic IVR
application. Several groups of date/time could be defined for different IVR menus.
The worktime must collocate with IVR settings .
Select Feature -> Worktime to configure Worktime features.
5.9.1 Add a Worktime
Click the Add New tab.
Enter settings shown in Table 5.9-1.
Click ADD at the bottom of the page.
The newly added worktime should display in the Group ID.
5.9.2 Edit a Worktime
Click the Management tab.
Click a Group ID.
Edit settings shown in Table 5.9-1.
Click UPDATE to update the information.
5.9.3 Delete a Worktime
Click the Management tab.
Select a Group ID.
Click DEL.
The deleted worktime shall disappear from the Group ID.
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Figure 5-9 Worktime Management
Table 5.9-1 Worktime Configuration Settings
Field Description
Group ID A unique ID containing numbers only.
Mode Select one of the three modes:
1: No work on weekends.
2: Work off and on by turns for weekends
3: Work half-day on Saturdays.
General Worktime The work time from Monday to Friday.
Saturday Worktime The work time for Saturdays, this field only active
when mode is set to 2 or 3.
Optional Worktime Special holidays or workday. User can set date and
its work time, or set it to a whole-day holiday.
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5.10 Memo Call
A user can set a memo at a specific time, e.g. a morning call, in IP PBX to inform
the user or another user set in the Extension list by call at the time. When the user
picks up the phone, IP PBX plays “voice file” or “music”. The user can also set this
memo as a daily route so that IP PBX informs the user at the exact time every day.
Select Feature -> Memo Call to configure memo calls.
5.10.1 Add a Memo Call
Click the Add New tab.
Enter settings shown in Table 5.10-1.
Click ADD at the bottom of the page.
The newly added memo call should display in the Memo.
5.10.2 Edit a Memo Call
Click the Management tab.
Click a Memo.
Edit settings shown in Table 5.10-1.
Click UPDATE to update the information.
5.10.3 Delete Memo Call
Click the Management tab.
Select a Memo.
Click DEL.
The deleted memo call shall disappear from the Memo.
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Figure 5-10 Memo Call Managment
Table 5.10-1 Memo Configuration Settings
Field Description
Memo A unique ID containing alphabets, numbers, and
underscore only without spaces.
Extension Click an extension to call.
Repeat Daily Select Yes to enable looping playback every day at the
exact time.
Action Select one out of the two available actions for the memo.
Playback: Play the uploaded WAV file in the Upload File
box to the extension(s).
MusicOnHold: Play default music to the extension(s).
Upload File Upload a *.wav file, if Playback is selected in the Action list.
The recording format must be 8000 Hz, 16 bits,
Windows PCM WAV file.
Max Retry Times Maximum redial times if callees did not answer.
Retry Time A period of time in minutes between two retries.
Wait Time Enter timeout in seconds when ringing a callee.
Date/Time Select a Date/Time to trigger this memo call.
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5.11 Automatic Call Distribution
TAINET IPBX 230 implements Automatic Call Distribution (ACD) by queues and
agents. A pool of agents is created first and then one or more queues could be
added with distinct service numbers and a list of agent extensions. Each agent
should be bound with an existed extension to take calls and each queue could
have a specific distribution policy, such as round robin, ring all, least recent, fewest
calls, and random. With such settings one can enable agents located at any
location to serve a unified queue of calls. This comes with a benefit that
administrative changes can be made in a single place, and these changes
immediately become effective for all calls and all agents. This not only enables
distributed centers to be operated cost-effectively, but also reduces the cost and
complexity of implementing home-based agents, who now only need an IP
connection to serve calls in queues. Refer to Table 5.11.1 for creating an agent
pool, and Table 5.11.2 for setting queues. Select Feature -> ACD to configure
agents and queues.
5.11.1 Set Agent Login and Logout
Before add agents or queues of the ACD, the administrator has to give universal
Agent Login and Logout numbers for all agents.
Click the Agent Login / Logout tab.
Enter numbers in Agent Login and Agent Logout.
Click MOD to apply login and logout numbers to all agents.
5.11.2 Add an Agent or a Queue
Click the Add New tab.
Enter settings shown in Table 5.11.1 and Table 5.11.2.
Click ADD at the bottom of the page.
The newly added agent or queue should display in the Management page.
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5.11.3 Edit an Agent or a Queue
Click the Management tab.
Click a queue or an agent in Queue or Agents.
Edit settings shown in Table 5.11.1 for the queue or Table 5.11.2 for the
agent.
Click UPDATE to update the information.
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5.11.4 Delete an Agent or a Queue
Click the Management tab.
Click a bottom of the row.
Click DEL.
The deleted agent or queue shall disappear from the Management page.
Figure 5-11 Add new settings
Table 5.11.1 Agent Configuration Settings
Field Description
Agent Name Name the agent. A unique ID cont aining alphabets, numbers,
and underscore only without spaces; 32 characters
maximum.
Account Enter an account number for the agent.
PIN Enter a login password for the agent.
Table 5.11.2 Queue Configuration Settings
Field Description
Queue Name Name a queue. A unique ID containing alphabets,
numbers, and underscore only without spaces; 32
characters maximum.
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Field Description
Waiting Music The music to be played before any agent answers the call.
Distribution Policy Ways of distributing calls to the agents in a queue:
Round Robin: take turns to ring each available agent.
Ring All: ring all available agents until one answer (default).
Least Recent: ring the agent that was least recently called
in this queue.
Fewest Calls: ring the agent with fewest completed calls in
this queue.
Random: ring the agents randomly.
User Group Select a usergroup for this queue.
Timeout Set a timeout period in seconds when no agent answers
the call.
The time must be longer than Timeout To Next Forward
of the extension, or the call will forward to an extension that
is set in Unavailable Call Forward in Extension of IP Phone.
Retry Time Set a waiting time in seconds to ring agents in the queue
again if the call is not answered.
Service Extension Set the representative number of this queue, e.g. a queue
named Support, and its service extension is 500. There are
three agents with extensions of 155, 157, and 166 in
Support. The Distribution Policy is set to Ring All. When a
customer calls the service extension 500 for Support,
extensions 155, 157 and 166 will all ring simultaneously.
Agent List Click ADD/DEL to select/remove agents belonged to this
queue. The left box lists the available agents, and the right
box shows the selected agents.
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5.12 Interactive Voice Response (IVR)
Interactive Voice Response (IVR) helps a caller to select options from voice
menus by pressing keys on a telephone keypad. With IVR, a caller can connect to
an expected extension or a service promptly. TAINET IPBX 230 enables multiple
configurable IVR menus in a single system, and each of them could have a
hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR
menus. You can also manage IVR prompts, used by IVR menus, in this page.
5.12.1 Add a new IVR Menu
Enter a name of an IVR menu in IVR Name, and click a file in the Prompt list.
Click ADD next to the IVR Name box to set the new IVR name in Info. System
will prompt to ask for confirmation whether a Worktime setting is required or
not. This is because Worktime setting can only be added when creating a new
IVR. After creation, an IVR without Worktime setting cannot be associated
with a Worktime setting later. If Worktime setting is indeed not required, click
Cancel in the popped dialog.
Enter settings shown in Table 5.12.
Click APPLY to add the new IVR menu and see it as a tree view in Info.
For example, to create a basic Auto Attendant IVR for a trunk with Usergroup
of Privilege dial_in:
Specify an IVR Name, say Basic_AA
Choose */agent-newlocation.gsm from Prompt list in Action Data block.
Choose dial_in from Group in Action Data block.
Click the ADD button beside the given IVR Name, Basic_AA.
Click Cancel to the popped dialog window to confirm Worktime setting is
not required.
Now, Basic_AA should be available in the trunk configuration page for
IVR setting.
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5.12.2 Edit an IVR Menu
Click an IVR name in the All IVR Menus list.
Edit settings shown in Table 5.12.
Click APPLY to update the changes.
5.12.3 Delete an IVR Menu
Click an IVR name in the All IVR Menus list.
Click DEL to delete the IVR menu.
Table 5.12 Interactive Voice Response Configuration Settings
Field Description
All IVR Menus Select a preferred IVR menu name.
Info View the IVR menu as a tree view.
IVR Name Specify the name of the IVR.
Click a number in the Keypad list and one of the following
actions in the Action list to associate an action with a key.
Hang Up To cut off the call immediately.
Play Back To play the IVR prompt selected in Prompt
list
Call To To call an extension.
Go to Top To go back to the root menu of the IVR.
Next Layer To go to the next layer of the IVR menu.
Select
Language
To choose a language.
Rule
Return To go back to the previous layer.
Node Information of the configured keys and actions. Click a
node and DEL to delete the node and its underlying
structure.
Child Rule If a Next Layer is selected, Child Rule sets the key-action
associations with the next-layer menu.
Action Data Specify applicable parameter(s) for an action.
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Field Description
Prompt Select a *.wav recording file that you add
from the IVR Prompt tab, or select one of
the following default voice file. The default
file that marked */ in front of the file name
means this voice file provides all
languages that IP PBX has for you to
select. Please click a language in the
Languages list.
agent-newlocation.gsm: Please enter a
new extension followed by the # key.
auth-thankyou.gsm: Thank you.
invalid.gsm: I'm sorry, that is not a valid
extension, please try again.
transfer.gsm: Please hold while I try out
that extension.
ss-busy.gsm: System is busy at this
moment, please try again later.
ss-noservice.gsm: The number you have
dial is not in service, please check the
number and try again.
vm-goodbye.gsm: Good bye.
vm-sorry.gsm: I'm sorry, I do not
understand you response.
Group Select a usergroup.
Language Select a language of the IVR.
Extension Enter an extension number to be
transferred to.
Active Worktime Select to set work time for the IVR.
Group Select a work time group set in Feature -> Worktime.
Select one action during business hours.
Play Back To play the selected prompt.
Call To To transfer to an extension
In-Hour Actions
No Action No action.
Prompt Select a *.wav file if Playback is selected in the In-Hour
Actions list.
Extension Enter an extension number if Call To is selected in the
In-Hour Actions list.
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Field Description
Select one action during the off hours.
Play Back To play the selected prompt.
Call To To transfer to an extension
Off-Hour Actions
No Action No action.
Prompt Select a *.wav file if Playback is selected in the Off-Hour
Actions list.
Extension Enter an extension number if Call To is selected in the
Off-Hour Actions list.
5.12.4 IVR Prompts Management
One can upload customized IVR prompts in Feature -> IVR, and click IVR Prompts
Management tab.
5.12.4.1 Add an IVR Prompt
Select a language from the Language list.
Click Browse to find the expected recording in the local storage.
Click PUT FILE to upload the file add it to the Prompt list.
5.12.4.2 Delete an IVR Prompt
Select a *.wav file from the All Files list.
Click DEL.
The deleted file shall disappear from the All Files list.
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