Tailwind E-BIKE User Manual

E-BIKE USER
MANUAL

ATTENTION

Please read this manual care fully before enjoying your Tailwind E-Bike.
If you do not unders tand the information, or if you have a quest ion that
this manual does not cover, please conta ct us at our website below.

TAILWINDEBIKES.COM

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Tailwind E-Bikes User Manual

WELCOME
TO TAILWIND

Welcome to your new Tailwind E- Bike! You are entering a new
world of ease, lu xury, and mobility. Whe ther you’re looking for an
environment ally friendly alternat ive to your regular gas-p owered

vehicle, a fun way to avo id traic congesti on, or simply want to

spend more ti me outdoors, we hope yo u enjoy your new E-Bike.
In a life full of head winds and tailwinds, it is ou r honor to be the
wind at your back.

If you have quest ions or comments, plea se don’t hesitate to
contact us:

Email: [e-mail]

Web: tailwindebikes.com

THANK YOU FOR CHOOSING TAILWIND E-BIKES

For the latest a nd most accurate versio n of this manual,
please scan t he QR code to the right, or vi sit
tailwindebikes.com/assembly

IMPORTANT

SCAN ME

FOR LATEST MANUAL

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Tailwind E-Bikes User Manual

VEHICLE IDENTIFICATION NUMBER /
SERIAL NUMBER

FOR YOUR RECORDS

For future refe rence, please ll in the impor tant information

below. Your serial numb er can be found on the inward -facing
surface of t he frame seat stay or on hea d top tube.

Please retain y our sales receipt for any pos sible warranty or los s
claims.

MY TAILWIND SERIAL NUMBER:

SERIAL

NUMBER

4.0 model

SERIAL

NUMBER

1.0 & 2.0 models

#

MY TAILWIND E-BIKE

Address

Purchase
Date

Purchase
Channel

Model

Color

Serial #

Name

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Tailwind E-Bikes User Manual

FOR YOUR RECORDS

TAILWIND
WEBSITE

AMAZON EBAY OTHER

ABOUT THIS MANUAL 06
IMPORTANT SAFETY INFORMATION 07
OPERATIONAL INSTRUCTIONS 10
ASSEMBLY INSTRUCTIONS 16
RECHARGING THE BATTERY 22
BATTERY AND CHARGER CARE 24
GEARS 25
LED DISPLAY & KEYS 26
BRAKES 27
TIRES & INNER TUBES 28
TROUBLESHOOTING 29
TAILWIND E-BIKES FAQS 30
INSPECTION AND MAINTENANCE 32
WARRANTY 34

TABLE OF
CONTENTS

TAILWIND E-BIKES

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Tailwind E-Bikes User Manual

This manual was writte n to help you get the most
performa nce, comfort, enjoyment, and saf ety when
riding your new Tailwind E-Bike. The manual des cribes

specic care an d maintenance procedures that help

protect your warr anty and ensure years of trouble -free
use. Please pay par ticular attention to the sectio n on
battery c harging and maintenance.

It is importa nt for you to understand your new Tailwind

E-Bike, its feature s, and its operation, so you get
maximum enjoyment wit h maximum safety. By

reading this manual befor e you go out on your rst

ride, you’ll know how to get th e most from your new
Tailwind E-Bike.

It is also impor tant that your rst ride on a new

Tailwind E-Bike is taken in a controlled environ ment,
away from cars, obs tacles, and other cyclist s.

ABOUT

THIS MANUAL01

Cycling can be a hazardous ac tivity even under the bes t
of circumstances . Proper maintenance of your Tailwind
E-Bike is your respons ibility, as it helps reduce the risk
of injury. This manual contains many wa rnings about
the consequence s of failure to maintain or inspect your

Tailwind E-Bike. Improper use could res ult in serious injury
or death.

We recommend you use a tr usted professional bike
technician to assemb le your Tailwind E-Bike.

IMPORTANT

SAFETY INFORMATION02

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Tailwind E-Bikes User Manual

A. ALWAYS WEAR A HELMET

Helmets si gnicantly reduce the num ber and severity of he ad

injuries. A lways wear a helmet that complie s with your state
laws when ridin g your Tailw ind E-Bike. Check with you r local
police depar tment for requireme nts in your community. Make

yourself mor e visible by wearing bright reec tive clothing. Keep
your reecto rs clean and properly aligne d. Use head and tail

lights in red uced lighting conditions . Wear sturdy shoes and e ye
protectio n. Also check your st ate laws concerning other pr otective
gear that may be requ ired when riding your Tailwind E-Bike .

B. KNOW YOUR TAILWIND E-BIKE

Your new Tailwind E-Bike incorp orates many features and
function s that you may be unfamiliar with. Re ad this manual
thoroughly to u nderstand how thos e features enhance your rid ing
pleasure and safety.

C. RIDE WITHIN YOUR LIMITS

Take it slow until you are familiar w ith the riding condition s, as

tractio n can be greatly reduced and br akes become less ee ctive.

Never ride fa ster than conditions war rant or beyond your riding
abilities. Re member that alcohol, dr ugs, fatigue, and inat tention

can signicantl y reduce your ability to make good judgment s an d

ride safely.

D. KEEP YOUR E-BIKE IN SAFE CONDITION

For your safet y and enjoyment, and to en sure a long life for your
Tailwind E-Bike, inspect and maintain your E-Bike regularly.
Follow the inspe ction and maintenance gu idelines throughout t his
manual. Check c ritical safety e quipment before each and e very
ride.

IMPORTANT SAFETY

INFORMATION

COMPONENT OR CONDITION

INSPEC T BEFORE

EVERY RIDE

INSPECT

PERIODICALLY*

CLEAN AND/OR

LUBRICATE

ADJUST/TIGHTEN

REPAIR/REPLACE

IF NECESSARY

Tire pressur e (55 -65 psi)

X X

Tire wear/damage

X X

Brake pad adjustment

X X

Wheel quick release adjustment

X X

Head and tail light s

X X

Controls and displays

X

Seat post quick re lease adjustment

X X

Brake pad wear

X X

Brake cable tension/wear

X X X

Spoke tension

X X

Wheel true

X X

Hub bearings

X X X

Chain lubrication

X X

Derailleur adjustment

X X X

Reectors

X X

Battery and charger

X X

Headset adjustment

X X X

Bottom bracket adjustment

X X X

All bolts, nut s & mounting hardware

X X X

*Every 5 to 10 rides de pending on length and condition s of ride.

OPERATIONAL

INSTRUCTIONS03

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Tailwind E-Bikes User Manual

SE AT

SEAT POST

HEADLIGHT

BIKE STEM
HEADSET

LED DISPLAY

FORK

TIRE

SPOKES

MOTOR

REAR

DERAILLEUR

CHAIN

CHAINRING

CRANK DISC

BRAKE

FRAMECONTROLLER

BATTERY

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Tailwind E-Bikes User Manual

GRANITO 1.0 MODEL

-

A

Rear Brake Lever ( behind the handlebar gri p in this
photo). The rear brake i s activated by squee zing

the le brake lev er. THIS IS THE OPPOSITE OF A
TRADITIONAL BICYCLE.

B

Le Handlebar Grip

C

Headight Button

D

Horn Button

E

Speed Control Button
Mode 1: Low Spe ed
Mode 2: Medium S peed
Mode 3: High Spe ed

F

Front Deraille ur Shier — by pressing the le ver while

pedaling, yo u can select any one of thr ee gears

on the front whe el. The shier is labele d with the

corresponding gear selec tion.

F

CB

A

D

E

LEFT HANDLEBAR

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Tailwind E-Bikes User Manual

GRANITO 1.0 MODEL

-

A

Rear Derailleu r Shier — by pressing the bu tton

while pedaling , you can increase gears f rom 1 to 7.

The shier is lab eled with the correspo nding gear

selection.

B

Rear Derailleu r Shier — by pressing the le ver

while pedaling , you can decrease gears f rom 7 to 1.

The shier is lab eled with the correspo nding gear

selection.

C

Battery Status Monitor

D

Twist Throttle — Twist this g rip to apply power to the

mot or.

E

Right Handlebar Grip

F

Front Brake Lever ( behind the handlebar gr ip in this
photo). The front br ake is activated by sque ezing

the right bra ke lever. THIS IS THE OPPOSITE OF A
TRADITIONAL BICYCLE.

G

Ignition

E

D

B

G

A

F

RIGHT HANDLEBAR

C

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Tailwind E-Bikes User Manual

A

Rear Brake Lever. The r ear brake is activated by

squeezing t he le brake lever. THIS IS THE OPPOSI TE
OF A TRADI TIONAL BICYCLE.

B

Le Handlebar Grip

C

Power On/O But ton:
Press M for 3 se conds to power on or power o your

Tailwind E-Bike

D

Speed Decr ease/Cruising Button:
Press ▼ one time to dec rease speed
Press ▼ for 3 se conds to turn on low speed cr uise

function (abo ut 4MPH) while in PAS 0 mode.

To set a dierent cruising sp eed, twist the right

handlebar thro ttle, setting the s peed you want, then at

the same time, p ress ▼ for 3 seconds.
To cancel cruise func tion, squeeze righ t or le brake.

E

Speed Increase/Headlight But ton:
Press ▲ one time to incr ease speed
Press ▲ for 3 se conds to turn on/o the headlight

F

Front Deraille ur Shier — by pressing the le ver while

pedaling, yo u can select any one of thr ee gears
on the front whe el. The grip is labele d with the
corresponding gear selec tion.

A E

B

C D

F

ZAFIRRO 2.0 & RUBINO 4.0 MODELS

-

LEFT HANDLEBAR

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Tailwind E-Bikes User Manual

A

Rear Derailleu r Shier — by pressing the le ver while

pedaling, yo u can select any one of nine ge ars
on the rear whee l. The grip is labeled wi th the
corresponding gear selec tion.

B

Front Brake Lever. The f ront brake is activate d
by squeezing t he right brake lever. THIS IS THE

OPPOSITE OF A TR ADITIONAL BIC YCLE.

C

Twist Throttle — Twist this g rip to apply power to the

mot or.

D

Right Handlebar Grip

D

B

A

C

ZAFIRRO 2.0 & RUBINO 4.0 MODELS

-

RIGHT HANDLEBAR

ASSEMBLY

INSTRUCTIONS04

IMPORTANT: We recommend you use a trusted professional bike technician to assemble your Tailwind E-Bike.

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Tailwind E-Bikes User Manual

PART 1: REMOVE PACKAGING

01

Open the box .

04

Remove packing materials.

02

Remove your Tailwind E-Bike.

05

Remove front wheel.

03

Gather nece ssary tools.

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Tailwind E-Bikes User Manual

PART 2: HANDLEBAR ASSEMBLY

01

Loosen side b olts of stem.

04

Remove front 4 bo lts from stem cover, them rem ove
stem cover.

02

Rotate the ste m 180 degrees.

05

Mount handlebar o nto stem, then replace s tem cover
and tighten all 4 b olts.

03

Tighten side b olts of stem.

06

Adjust handlebar according to your needs, th en

ensure all bolt s are tightened rmly.

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Tailwind E-Bikes User Manual

PART 3: HEADLIGHT & FRONT WHEEL ASSEMBLY

01

Remove bolt fro m headlight, then adjus t headlight to
correct p osition and tighten bolt .

04

Insert f ront wheel quick releas e.

02

Turn bike upside down.

05

Lock front wheel quick release.

03

Release quick re lease screws and inser t front wheel
into fork.

06

Quick release installation is complete.

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Tailwind E-Bikes User Manual

PART 4: PEDAL AND SADDLE MOUNTING

01

Identif y right and le pedals .

04

Tighten both ri ght and le pedals with wrench.

02

Install le pe dal to the crank arm.

05

Adjust seat p ost according to your height , making sure
it’s within the s afety line.

03

Install rig ht pedal to the crank arm.

06

Fasten saddle clamp.

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Tailwind E-Bikes User Manual

PART 5: INSTALLING AND REMOVING THE BATTERY

01

To install batter y, insert into housing as s hown.

04

Use key to remove bat tery from housing .

02

Plug in batter y cable. Turn cable nut clockw ise to tighten.

03

To remove battery, rst unpl ug battery cable.

THE COMPANY LETTERHEAD

-

Usage:

The letter head will be used for all

oicial commu nication that is going

out of Design. Inc company.

Explanation:

This shows the a pproved layouts with th e primary
elements o f the Design.Inc sta tionery syste m for the
front- and back side of the letterhea ds.

Dimensions
297 x 210mm
DIN A4

Weight

120g/m Uncoa ted

white

Print

Oset
CMYK

PARAMETER

A. Recharge the battery on E-Bike directly B. Remove battery from the E-Bike and recharge separately

RECHARGING
THE BATTERY

OR

05

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Tailwind E-Bikes User Manual

ATTENTION

Please make sure tha t the bottom switch on th e battery is

switched o and th at the red LED light of charger is on. The

charger will char ge a fully depleted batte ry in 3-6 hour s.

Red light means t he battery is charg ing.

Green light mean s the battery is fully charge d.

BAT T ERY STATU S

You can press the b utton on top of the batter y to tell whether th e
batter y is fully charged or not.

All lights on m eans fully charged.
Some light s on means partially char ged.
No lights on me ans battery is deple ted.

RECHARGING THE

BATTE RY

If the batter y will not be used for an extende d period
of time, charge it fully and r echarge it every 2 months.
Store in a cool, dry p lace. Recharge the battery be fore it
becomes completely discharged.

Do not use it to power oth er electrical devices. Imp roper
use of the batter y will damage the battery and sh orten

its useful life and may cause re or an explosion. If you

experience unus ual sounds or odors coming from the
charger or the batte ry, unplug charger immediately and
contact Tailwind customer service.

Recharge batter y aer every use.

Do not disasse mble or alter the battery or batte ry charger.

Do not place the bat tery near re or corrosive subs tances.
Do not allow any liquids on or inside the batte ry/charger.
Do not expose the bat tery/charger to extreme weather

conditions.

Do not operate the bat tery/charger if damaged.
Recharge the batter y only with a charger specied by the

manufacturer.

Do not use the batter y/charge r for any us e oth er than its

intended purpos e.

BATTERY &

CHARGER CARE06

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Tailwind E-Bikes User Manual

GEARS

Your Tailwind E-Bike is equipped with multiple spe eds.

The rst gear is for ea sier and uphill pedaling, and the

last gear is for maximum sp eed on level or downhill
terrain. Change gear s only while pedaling. The
rear wheel contains s even or nine chain sprockets
(depending on model). When t he chain is around the
largest sprocke t, you are in 1st gear, or the lowest gear.
The high gear will have the dera illeur positioned so that
the chain is directe d around the smallest gear. Every

position on the gear s elector should cause a gear

change. Adjustment s require ne tuning and should
only be made by a qualied technician .

Avoid changing gears ver y rapidly from rst gear to

the last gear or vice ver sa. If you change multiple
gears too quickly, you could caus e the chain to come

o the sprocket.

07

WARNING

Keep out of reach of children. Always kee p your keys in a

safe place to avoid losing them .

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Tailwind E-Bikes User Manual

KEYS09

Your Tailwind E-Bike comes with one or two kinds o f key :

• Ignition Key (Granito 1.0 mo del only)

• Key for batter y holder on bike frame

To ride in full electric mo de (no pe daling), set your LED
diplay to PAS 0. In this mode, your sp eed can be changed by
twisting the t hrottle. (Maximum speed: 20MPH)

The speeds lis ted here are only for reference. Act ual

speeds will be aected by rider weight, temperature, road

situations, incline, ba ttery status, etc.

LED DISPLAY08

RIDING MODES
Power Assis t Sy tem (PAS)

PAS 0: Full electric powe r, no power as sistance
PAS 1: Low s peed level, 10-12MPH
PAS 2: M edium speed level, 12-14MPH
PAS 3: Hig h speed level, 14-16MPH
PAS 4: Ver y high speed level, 16-18MPH
PAS 5: Maximum spee d level, 18-20MPH

It’s import ant to your safety that you instinct ively

know which brake lever control s which brake. On your

Tailwind E-Bike, the right brake lever cont rols the front

brake. The le brake le ver controls the rear brake.

Your Tailwind E-Bike is equipped with disc bra kes
for maximum reliabilit y. Ap plying hand pressure to
the brake levers will c ause the wheel brake to create
friction aga inst the brake disc, slowing the wheel . The
more hand pressur e applied to the brake lever, the
faster the E-B ike will come to a stop.

The rear brake should always b e applied before and
while the front brake is app lied. Applying only the
front brake to slow or stop at hig h speeds may result in
the rider being ej ected from the saddle and continuing
forward over th e handlebars. It is best to apply
even pressure to bo th brake levers when slowing or
stopping.

Bicycles equipp ed with disc brakes will occasionally
make a slight scraping nois e when the wheels are
turning without th e brakes being applied. This is
normal.

Make sure that the brake lever d oes not contact
the handle bar when full han d pressure is applied
(Figure 1). If so, then the bra kes m ust be adjusted by
increasing the tension o n the cable.

A quick adjustment may be ma de by screwing or
unscrewing the threa ded barrel adjuster on the

brake lever until the br akes are ne-tuned for safe

stopping (Figure 2). If the br akes are still not operating
correctly, they may re quire further adjustment by an
experienced bicycle mechanic.

WARNING

• Disc brake rotors b ecome hot during use. Do not
touch or come in contact w ith the disc rotor shortly

aer use.

• Wet weather will require a lo nger distance to stop.
Brake earlier and avoid su dden stops when riding in
wet conditions.

BRAKES10

FIGURE 1

FIGURE 2

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Tailwind E-Bikes User Manual

Tires should not be d eated unless necessar y. To minimize

tire wear and for maximum r iding safety, comfort, and
handling, maintain reco mmended tire air pressure. This

can be found on the side wall of all tires. Use a reliable

tire air pressure gauge to che ck for proper ination before

every rid e. At the same time, inspect tires f or excessive
wear and cracks . Replace tires if necessary.

TIRES &

INNER TUBES11

Periodically clean your Tailwind E-Bike wit h a damp cloth.
Avoid spraying the Tailwind with a water hos e to avoid
electric al issues. Store your Tailwind in a dry, sheltered area
away from direct sunlig ht and wet or damp environments.

It is also recomme nded to apply chain lube (such as Tri­Flow or ProLink) to the dri vetrain of your E-Bike when
you clean it up or wipe it down to keep i t in good running
condition.

APPEARANCE12

If your Tailwind E-Bike is not working, ch eck the Quick

Disconnect  ttings to make sure they did not come

loose or unplugged.

Simply unwrap the black s piral wire covering until the

Quick Disconnec t tting is exposed, unplug an d re­plug the Quick Disconn ect tting(s).

TROUBLESHOOTING13

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Tailwind E-Bikes User Manual

TAILWIND E-BIKES

FAQ

14

Q. How long does it take to full y charge the battery?
A. It depend s on the state of depletion, but around 3 -6

hours if completely dis charged.

Q. Can I ride up hills and ag ainst strong headwinds on my
Tailwind electric bike?

A. Yes. One of the main advantages of cycling on a Tailwind
electric bicycle is that it attens hills and increases your

average speed whe n tackling inclines and headwinds. If

you provide a reasonable a mount of eort, you should be

able to tackle anythi ng from a 10% gradient up to a 14%
gradient. You will be amazed at t he relative ease with
which your new Tailwind electric b ike ca n tackle some of
the most arduous j ourneys.

Q. Do I need a drive r’s license, insurance, or registrati on?
A. No, you don’t. A ccording to federal law, electric bikes

that are under 750 watt s are classied as bicycles. For all

intents and purp oses, it’s simply a bicycle that requir es
very litt le pedaling to travel 20 MPH, saving you time and
hassle. The law does r equire the use of a helmet and rider s
to be at least 16 years old. Che ck your local state laws for
requirements.

Q. Do I need to pedal an e lectric bike?
A. No, but it helps to prolong batter y life. The motor on

our bikes is both throt tle and pedal assist controlled,
allowing you to decide how much p ower you desire. Have
you ever tried to c ycle when speeding downhill on your
normal bicycle? It’s jus t like that. The motor is propelling
you faster than you’re c ycling, so there is pretty mu ch no
resistance. It ’s merely a formality!

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Tailwind E-Bikes User Manual

Q. What happens when I us e the brakes under powered
assistance?
A. All of our bikes are equipped with b rake levers that

have a built-in safety switch t hat automatically cuts o the

motor power under nor mal braking conditions. This not
only ensures a safe unp owered stopping feature, but also
protects t he motor under braking conditions so that it is n’t
working against th e brakes.

Q. How far will a Tailwind take me?
A. This all depen ds on a few factors. Cycling with pedal

assist along a st raight road under normal conditions, t he
standard batte ry should last about 25 -37 miles. Cycling
up steep hills will obvi ously take more energy out of the
battery an d factors such as road surf ace, wind resistance,

weight of the rider, and tire pressure will aect your range.

Q. What happens if I get a at tir e?
A. The tires on o ur bikes are the same as conventional

bicycles. Simpl y replace the tube with a tube of the right

size and inate it. No special tire s or par ts will be needed.

Q. How do I know when the bat tery is low?
A. The bicycles have easily visible in dicators located on

the right handlebar or L ED screen that show the amount

of juice le. If it is get ting low and you don’t think you will
make it to your destination, you can s witch o your motor
and keep it just for the di icult bits.

Q. Do I have to wait for the bat tery to empty before I charge
it?
A. No. The batte ries we use are Lithium-ion batte ries

which do not suer from ‘memor y eect.’ This means

that there is no nee d to discharge a battery completely
before you rechar ge it again. You can partially recharge the
battery at a ny time without reducing its voltage or life span.

We recommend rechar ging the battery aer ever y use,

regardless of how f ar you rode.

32

Tailwind E-Bikes User Manual

Hand brake cut-o power

When your bike is equipped wit h br ake cut- o
power set, the bike will automat ically cut o power

when the brake is use d.

Low voltage protection

When the batter y output voltage reaches its lim it,

the electro nic control system will cut o the power

to automatically protec t the battery. When the
battery r eaches its minimum voltage, you can
switch to pedal riding . The battery should be
recharged before ridin g again.

Power o

When your E-Bike is not in us e, please turn o the

pow er.

Charge indicator

Red indicates chargin g, green indicates that the batte ry is full.

Note: The batter y switch must be turned o using the switch on

the bottom whe n the battery is charging. The bat tery must be

fully charged before the rst use. We recommen d you char ge
the batter y for a full 6 hours aer your rst 3 use s. If the bike is

not used for a long time, yo u should fully charge and remove the

battery. While not in use, keep the batter y turned o and recharge

every 2 month s.

Make sure to keep the batte ry and charger away from children
during charging.

Do not attempt to dis assemble or modify the batte ry or charger.

Do not use the bat tery or charger for any use other than i ts
intended purpos e.

Battery charging

Plug in the connector b etween the charger and the bat tery, then
plug the charger into an ele ctrical outlet. The LED indicator o n
the charger will show re d, which means charging. When the
indicator light turns gr een, the battery is fully char ged. When you

are nished charging , r st unplug the charger from the power

supply, and then unplug the conne ctor between the batte ry and
the charger.

During the charging p rocess, the charger and batter y should
be placed in a stable an d cool place. The battery opera ting
temperature range s hould be between 32 and 110 degrees
Fahrenheit. Do not put any cover o n the battery or charger. Make
sure that no liquid comes into cont act with the charger.

INSPECTION &

MAINTENANCE

15

33

Tailwind E-Bikes User Manual

Mileage

Performance of electric bicycles is aected by road
conditions, rid er/load we ight, and weather conditions. We
recommend that you manua lly pedal as oen as possible to

improve your travel dist ance and and battery life.

Inclines

When riding uphill on an inclin e of 15 degrees or more, we
recommend using the p edal to assist your climb.

Cleaning

When cleaning your elec tric bicycle, wipe with a dry o r
damp cloth, do spray direc tly with a hose. Do not put oil on
the front brake.
The seat tube should be c leaned and lubricated if
nec essar y.

Parking

Please make sure your Tailwind E-Bike is parked in a st able
place and the kick stand is used.

1. To ensure that your E-Bike is in the bes t
condition, maintain and clea n regularly.

2. Regularly check that the tires are inated

correctly.

3. Make sure that quick releas e, nuts and
bolts are tighte ned.

4. Aer a period of riding , check that the

spoke tension is normal . Adjust as needed.

5. The frame and oth er parts are made of
aluminum alloy. Avoid friction or co llision
and clean it regularly.

BASIC MAINTENANCE

6. Do not take apar t the motor, battery, or
controller yourse lf. If ne cessary, take your
E-Bike to a professio nal bicycle technician
for repairs.

7. Do not use high-pres sure water to clean

your E-Bike. Keep water away fr om the

controller, battery a nd motor.

8. Lubricate the chain, y wheel, head

parts , kickstand, etc. when nece ssary.

34

Tailwind E-Bikes User Manual

Important

Tailwind warranties against manuf acturer defects for all
of our regular elec tric bikes and parts except acce ssories.

The warrant y period begins on the deliver y date within
twelve (12) months.

Any return should b e done within thirty (30) days from t he
date of purchase.

Please note this warra nty only covers the initial purchaser

and DOES NOT cover acces sories.

Validity

The warrant y is valid only when:
a) The Product is purchas ed from Tailwind a uthorized
dealers or outlets.

b) The Product is NOT transferable to any third party

either in owners hip or during the period of contract .
c) The model and ser ial label should not be defaced or
removed from the Pro duct.

Exclusion

The warrant y is not applicable to:

a) Damage or loss caused by modication, alteration, or

repair by any unauthorize d party.
b) Damage or loss cause by mishandlin g by the customer
or person(s) with acces s to the product on the customer ’s
premises.
c) Normal wear and tear.

d) Damage or loss caused by Acts of God or any other

causes beyond Tailwind’s control.

e) Damage or loss as a result of ex ternal bodies.
f) Damage or loss c aused by another device that is
connected to the Pr oduct.
g) Damage resulting fro m accidents, misuse, abuse,
tampering, or f ailure of the customer to follow normal
operating proce dures outlined in the user manual.

h) General maintenance and s ervicing.

Tailwind E-Bike Warranty

In the rare case th at your E-Bike arrives and does not
work, the nex t course of action is repair or repla cement

AT MANUFACTURER’S DECISION. I n order to honor the

warranty th e following must be followed:

• If your E-Bike is receive d with a defect, Tailwind will take
care of the shipping fe es (at Tailwind’s instruc tion) and
immediately ship replace ment equipment or repair the
equipment.

• If your E-Bike is in need of r epairs, the owner must contact
Tailwind and will receive a Return Autho rization (RA)
Number and all of the ne ces sary information. Tailwind will
not accept returns wit hout an RA.

• All returns must b e properly packaged to prevent damage
during shipment. A n explanation of the problem or damage
and a proof of purchase mu st be submitted with the return
which will be shipped by th e owner.

• The RA number mu st be clearly visible.

• The owner will be resp onsible for insurance of the
merchandise (at owner’s cos t) because Tailwind will not be
responsible for damage s or losses during shipment.

WARRNATY

CERTIFICATE

16

35

Tailwind E-Bikes User Manual

The warranty i s void i f: The damages are a result of an
accident, abuse, alteration, non-authorized usage, or use of
electrici ty other than that indicated in this manual .

The warranty i s void i f: Repairs, modications, or

alterations were don e by a person not authorized by
Tai lwi nd.

The warranty i s void i f: The owner or user neglected to
do routine maintenance re quired and the damages or
problems are direc tly related to such neglect. It is th e
user’s responsi bility to keep the E-Bike in proper conditi on.

Certain par ts of the equipment are not cover ed by the
Tailwind warranty due to t he fact that they require

replacement a er multiple uses. For exampl e: buttons,
pedals, seats, tires, etc. These parts will eventually

require replacement at the owner’s cost.

The manufacture rs will not be held responsible for
damages or monetar y losses related to the purchase o r
use of their produc ts. Tailwind denies responsibility for a ll
physical and moral damage s linked to the purchase and use
of their produc ts. In all cases, the damages cann ot exceed
the purchase price pa id by the initial owner.

The nal decision to honor the warranty is taken by
Tailwind personnel aer a technical inspection when the

owner returns def ective products.

The warranty excludes:

1. Replacement and ship ping costs of products worn o ut by
normal use.

2. Replacement and sh ipping costs of products due to
problems related to neg lect, abuse, or lack of maintenance.

Warranties are NON-TRANSFERABLE.

Product Data

E-Bike Model:

Serial Number :

Purchase Date:

Order Number:

TAILWINDEBIKES.COM