Tagsys LIBREADERLP101 Users Manual

Medio P200L Reader
User's Guide
Revision 1.0
August 2010
Medio P200L Reader
Disclaimer and Limitation of Liability
All information herein is either public information or is the property of and owned solely by TAGSYS who shall have and keep the sole right to file patent applications or any other kind of intellectual property protection in connection with such information.
Nothing herein shall be construed as implying or granting to you any rights, by license, grant or otherwise, under any intellectual and/or industrial property rights of or concerning any of TAGSYS’ information.
This document can be used for informational, non-commercial, internal and personal use only provided that:
the copyright notice below, the confidentiality and proprietary legend and this full warning notice appear in all copies.
this document shall not be posted on any network computer or broadcast in any media and no modification of any
part of this document shall be made. Use for any other purpose is expressly prohibited and may result in severe civil and criminal liabilities. The information contained in this document is provided “AS IS” without any warranty of any kind. Unless otherwise
expressly agreed in writing, TAGSYS makes no warranty as to the value or accuracy of information contained herein. The document could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Furthermore, TAGSYS reserves the right to make any change or improvement in the specifications data, information, and the like described herein, at any time.
Therefore TAGSYS assumes no liability and is not responsible for customer applications or product or software which include TAGSYS products.
TAGSYS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION CONTAINED HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL TAGSYS BE LIABLE, WHETHER IN CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM LOSS OF USE, DATA, PROFITS, REVENUES, OR CUSTOMERS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION CONTAINED IN THIS DOCUMENT.
TAGSYS does not and shall not warrant that this product/system/equipment will be resistant to all possible attacks, and shall not incur, and disclaims, any liability in this respect. Even if each product is compliant with current security standards in force on the date of their design, security mechanisms' resistance necessarily evolves according to the state-of-the-art in security and notably under the emergence of new attacks. Under no circumstances shall TAGSYS be held liable for any third party actions, and in particular in case of any successful attack against systems or equipment incorporating TAGSYS products.
TAGSYS disclaims any liability with respect to security for direct, indirect, incidental or consequential damages that result from any use of its products. It is further stressed that independent testing and verification by the person using the product is particularly encouraged, especially in any application in which defective, incorrect, or insecure functioning could result in damage to persons or property, denial of service, or loss of privacy.
© 2000-2010 TAGSYS. All rights reserved. Microsoft, Visual C++, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft
Corporation in the U.S.A. and/or other countries. I-Code is a registered trademark of Philips. Tag-It is a registered trademark of Texas Instruments.
Printed in France. TAGSYS – 785 Voie Antiope, Athélia III, 13600 La Ciotat, France. Tel: +33 (0) 4.42.18.89.00 / Fax: +33 (0) 4.42.18.89.01 Document Reference: DOC13893A0
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Read This First
Read This First
Welcome to the TAGSYS range of products operating at the 13.56 MHz frequency. This range of products is used to implement high-quality RFID systems for demanding applications.
This document provides information about how to install and use Medium Range Medio P200L Tag Readers.
Audience
This document requires familiarity with RFID technology. It is intended for people in charge of installing and using the product.
Conventions
Symbol Meaning
CAUTION: A note that advises users that a specific action could result in the loss of data or
damage the hardware. WARNING: A note that advises users that a specific action may result in physical harm.
A note that provides additional information that helps the user perform a task or obtain the best performance from the product.
If you need assistance
Please contact your nearest TAGSYS sales representative or the TAGSYS welcome desk at:
Telephone: +33 (0) 4 42 18 89 00 Fax: +33 (0) 4 42 18 89 01 E-Mail: info@tagsysrfid.com Website: http://www.tagsysrfid.com
Contact for Comments
We welcome your feedback to help us provide high quality documentation. For technical comments, please contact our welcome desk:
Telephone: +33 (0) 4 42 18 89 00 Fax: +33 (0) 4 42 18 89 01 E-Mail: info@tagsysrfid.com
Please remember to quote the Document Reference Number DOC13893A0, your job title and your company.
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Medio P200L Reader
Quality Issues
TAGSYS implements stringent quality controls at all stages of its manufacturing process. However, should you find a defect with this product, please notify your TAGSYS Quality Service representative using the dedicated Product Return Form.
Telephone: +33 (0) 4 42 18 89 36 Fax: +33 (0) 4 42 18 89 01
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Table of Contents
Read This First
PUBLISHING INFORMATION __________________________________________________________ 2
D
ISCLAIMER AND LIMITATION OF LIABILITY
__________________________________________________ 2
READ THIS FIRST ____________________________________________________________________ 3
A
UDIENCE
C
ONVENTIONS
I
F YOU NEED ASSISTANCE
C
ONTACT FOR COMMENTS
Q
UALITY ISSUES
____________________________________________________________________________ 3
_________________________________________________________________________ 3
________________________________________________________________ 3
_______________________________________________________________ 3
_______________________________________________________________________ 4
1 FOR YOUR SAFETY _______________________________________________________________ 7
1.1 G
1.2 C
1.3 I
1.3.1 O
ENERAL USE
ARE AND MAINTENANCE
MPORTANT SAFETY INFORMATION
PERATING ENVIRONMENT
____________________________________________________________________ 7
___________________________________________________________ 7
________________________________________________________ 8
____________________________________________________ 8
2 CERTIFICATION___________________________________________________________________ 9
2.1 O
2.2 R
2.2.1 IN E
2.2.2 IN USA (FCC D
2.2.3 FCC ID C
2.2.4 IN C
2.3 ROHS
2.3.1 ROHS (R
2.3.2 WEEE (W
CCUPATIONAL HEALTH
EGULATORY NOTICES
UROPE
ANADA
AND
(CE
AND
IRECTIVE
ROSS REFERENCE TABLE
_____________________________________________________________________ 11
WEEE D
ESTRICTION OF THE USES OF CERTAIN HAZARDOUS SUBSTANCES
ASTE ELECTRICAL AND ELECTRONIC EQUIPMENT
IRECTIVES
____________________________________________________________ 9
_____________________________________________________________ 9
RTTE D
IRECTIVES
) _____________________________________________ 9
)_________________________________________________________ 10
________________________________________________ 10
_____________________________________________________ 12
) _______________ 12
) ____________________________ 12
3 INTRODUCTION__________________________________________________________________ 13
3.1 P
3.2 M
3.3 D
RODUCT DESCRIPTION
EDIO
P200L K
ELIVERY
EY FEATURES
_______________________________________________________________________ 13
___________________________________________________________ 13
______________________________________________________ 13
4 INSTALLING THE READER________________________________________________________ 15
4.1 R
4.1.1 F
4.1.2 R
4.2 I
EADER CONNECTIONS
RONT PANEL
EAR PANEL
NSTALLING THE
__________________________________________________________________ 15
___________________________________________________________________ 15
USB D
____________________________________________________________ 15
RIVERS
_____________________________________________________ 16
5 PX EXPLORER___________________________________________________________________ 17
5.1 I
NSTALLING PX EXPLORER
_________________________________________________________ 17
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Medio P200L Reader
5.2 R
5.3 R
UNNING PX EXPLORER EADING AND WRITING A TAG
___________________________________________________________ 19
______________________________________________________ 19
6 TECHNICAL SPECIFICATIONS ____________________________________________________ 21
7 ELECTRICAL CHARACTERISTICS_________________________________________________ 22
7.1 A
7.2 DC C
BSOLUTE MAXIMUM RATINGS
HARACTERISTICS
____________________________________________________________ 22
______________________________________________________ 22
8 WARRANTY CONDITIONS ________________________________________________________ 23
8.1 W
8.2 W
8.2.1 G
8.2.2 H
ARRANTY ARRANTY EXCLUSIONS
ENERAL PROVISIONS
OW TO RETURN DEFECTIVE PRODUCTS
______________________________________________________________________ 23
__________________________________________________________ 23
___________________________________________________________ 24
____________________________________________ 24
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For Your Safety
1 For Your Safety
1.1 General Use
The MedioP200L is designed to be reliable and to provide years of trouble-free service. Please observe the following general tips:
Take care not to scratch the device. Keep the device clean. When working with the device, use
only TAGSYS-approved accessories.
This device is not waterproof and should not be exposed to rain or moisture. Under extreme
conditions, water may enter the circuitry.
Protect the device from extreme temperatures. For example, do not place the device in a
windowed area where the sun may cause extreme temperatures, and keep it away from
heaters and other heat sources.
Do not store or use the device in any location that is extremely dusty, damp, or wet.
Use a soft, damp cloth to clean the device. If the surface of the device becomes soiled, clean it
with a soft cloth moistened with a diluted window-cleaning solution.
1.2 Care and Maintenance
This device is a product of superior design and should be handled with care. The suggestions below will further increase the lifetime of this device.
Keep the device and all parts and accessories out of the reach of small children.
Keep the device dry. Precipitation, humidity and liquids contain minerals that will corrode
electronic circuits.
Do not use or store the device in dusty, dirty areas. Its moving parts can be damaged.
Do not store in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries and warp or melt certain plastics.
Do not store in cold areas. When the device warms up (to its normal temperature), moisture
can form inside the device, which may damage electronic circuit boards.
Do not attempt to open the device. Non-professional handling of the device may damage it.
Handle the device with care. Shocks may break internal circuit boards.
Do not clean the device with harsh chemicals, cleaning solvents or strong detergents. Gently
wipe the device with a soft cloth slightly dampened in a mild soap-and-water solution.
Do not paint the device. Paint may clog the device’s moving parts and prevent proper
operation. Paint with metallic contents may limit device performances.
If the device or any accessory are not working properly, take it to your nearest qualified
TAGSYS representative.
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Medio P200L Reader
1.3 Important Safety Information
1.3.1 Operating Environment
When connecting the device or any accessory to another device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.
As with all RF equipment, users are advised that the equipment should only be used in its normal operating position.
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Certification
2 Certification
2.1 Occupational Health
TAGSYS MedioP200L Reader has been designed and tested to be in conformity with the European Standard EN 50364 “Limitation of human exposure to electromagnetic fields from devices used in Electronic Article Surveillance (EAS), Radio Frequency Identification (RFID) and similar applications” in conjunction with the European Standard EN 50357 describing how to evaluate the exposure level.
2.2 Regulatory Notices
An RFID system typically composed of an RF emission device such as the Medio P200L connected to an antenna is subject to national regulations that may differ by country.
One important item to consider is the maximum permissible magnetic field intensity at a distance of 10 meters from the antenna that must not exceed 42 dBµA/m in Europe and 38 dBµA/m in US.
The Medio P200L meets these limits.
2.2.1 In Europe (CE and RTTE Directives)
The Medio P200L complies (CE Declaration of Conformity granted) with the European EMC directive.
The Medio P200L complies with the requirements of the Telecommunication Terminal Equipment Act (FTEG) and the RTTE Directive 1995/5/EC.
It is the responsibility of the TAGSYS Reseller to install the Medio P200L as described in this User’s Guide or TAGSYS Documentation.
Any modification of the Medio P200L is prohibited without the written consent of TAGSYS. Unauthorized modifications may void the conformity of the equipment to CE and RTTE Directives and will void the TAGSYS warranty.
CAUTION:
It is the responsibility of the CIT (Certified Integrators by TAGSYS) to install the Medio P200L as described in this Reference Guide or in TAGSYS Documentation.
If a Medio P200L is further integrated in a different product, it is the responsibility of the manufacturer of this complementary product to obtain the required approvals for this product.
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2.2.2 In USA (FCC Directive)
The Medio P200L has been designed to comply with FCC 47 CFR Part 15 Rules to apply with the Aero-LI, LSA-3, LSA-4, LSA-4 SHD and LW-1 antennas.
Medio P200L
WARNING TO USERS IN THE UNITED STATES
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO
INTERFERENCE STATEMENT 47 CFR Section 15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. ▪ Increase the separation between the equipment and receiver. ▪ Connect the equipment into an outlet on a circuit different to that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
NO UNAUTHORIZED MODIFICATIONS
47 CFR Section 15.21
CAUTION: This equipment may not be modified, altered, or changed in any way without signed written permission from TAGSYS SA. Unauthorized modification may void the equipment authorization from the FCC and will void the TAGSYS warranty.
ANTENNA REQUIREMENT
47 CFR Section 15.203
CAUTION: This equipment must be professionally installed. The installer shall be responsible for ensuring that the proper antenna is employed so that the limits in this part are not exceeded. Non­professional installation or installation of the equipment with an improper antenna may void the equipment authorization from the FCC and will void the TAGSYS warranty.
QHKLIBREADERLP101 Operation is subject to the following two conditions: (1) The system devices may not cause harmful
interference, and (2) The system devices must accept any interference received, including interference that may cause undesired operation.
2.2.3 FCC ID Cross Reference Table
It is the responsibility of the TAGSYS Partner to install the Medio P200L Reader as described in the table below, taking care of only installing the right antenna configuration with the right power settings.
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Certification
Antenna Configuration
L-W1 Antenna Ø 100mm Single Channel 1W
Aero LI 230X262mm Single Channel 1W
LSA 3 446X366mm Single Channel 1W
LSA 4 230X262mm Single Channel 1W
LSA 4 SHD 230X262mm Single Channel 1W
Outside Dimension
Channel Setting
Max. Output Power
FCC ID
QHKLIBREADERLP101
QHKLIBREADERLP101
QHKLIBREADERLP101
QHKLIBREADERLP101
QHKLIBREADERLP101
CAUTION: When using Medio P200L with LSA-4 SHD antenna, one must be sure a ferrite is placed close to power supply jack connector (2 turns as shown below). The ferrite is provided with LSA-4 SHD antenna.
2.2.4 In Canada
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is no more than that permitted for successful communication.
This device has been designed to operate with the antennas listed below, and having a maximum gain of -35 dBi. Antenna not included in this list or having a gain greater than -35 dBi are striclly prohibited for use with this device. The require antenna impedance is 50 ohms.
LW-1, Aero LI, LSA-3, LSA-4 and LSA-4 SHD antennas meet this requirement with a gain less than -35dBi.
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Medio P200L Reader
2.3 RoHS and WEEE Directives
2.3.1 RoHS (Restriction of the uses of certain Hazardous Substances)
TAGSYS certifies that this product is compliant with the European Directive 2002/95/EC for the restriction in Electric and Electronic Equipments (RoHS) of the use of the following hazardous substances:
Lead
Mercury
Cadmium
Hexavalent Chromium
Polybrominated biphenyl flame retardants
Polybrominated diphenyl ether flame retardants
This declaration is based on information provided by our suppliers and subcontractors.
2.3.2 WEEE (Waste Electrical and Electronic Equipment)
This product bears the selective sorting symbol for waste electrical and electronic equipment (WEEE)
This means that this product must be handled pursuant to European Directive 2002/96/EC in order to be recycled or dismantled to minimize its impact on the environment.
For further information, please contact your local or regional authorities.
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Introduction
3 Introduction
3.1 Product Description
The Medio P200L has been designed to be used in combination with Aero LI, LSA-3, LSA-4, LSA­4 SHD and LW-1 antennas. The Medio P200L can decode C210, C240, C270, C370, C370L, C370S and ISO15693 tags.
Due to its small size, the Medio P200L can be used either in desktop configuration or easily integrated in self check stations.
The Medio P200L Tag readers are easy to integrate because of its:
small size
USB 1.1 communication link
3.2 Medio P200L Key Features
Table 1: Medio P200L Key Features
Description Medio P200L
Operating Frequency 13.56 MHz Compatibility C210, C240, C270, C370, C370L, C370S
and ISO-15693 chips Serial Link USB 1.1 Network Operating Yes Firmware upgradeable Yes
3.3 Delivery
The Medio P200L Tag Reader kit contains the following items:
Table 2: Package Contents
Quantity
1 Medio P200L Tag Reader 1 SMA/BNC adaptor
Item
1 Set of rubber feet 1 USB cable 1 12 V power supply
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Medio P200L Reader
1
1 Welcome Letter / Product Return Form
CD-ROM including:
Medio P200L User’s Guide
Medio P200L Command Set
USB drivers for Windows XP, 200x, Vista, Seven
User-friendly Px Explorer software provided for test and debug operations on Windows
XP, 200x, Vista and Seven platforms
Tagsys Software Development Kit including
o DLLs and ActiveX o Library Software Development Kit Documentation o One set of source code and executable samples
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Installing the Reader
4 Installing the Reader
This section explains how best to install the Medio P200L Mid Range Reader.
4.1 Reader Connections
4.1.1 Front Panel
Figure 1 below shows the front panel, which is dedicated to the RF connection. Any of the following antennas can be connected to the standard SMA connector:
LW-1
Aero LI
L-SA3
L-SA4
L-SA4 SHD
Figure 1: Front panel
The red LED turns on when the reader is supplied.
4.1.2 Rear Panel
The USB serial communication link and the power supply connector are located on the rear panel as shown below.
Figure 2: Rear panel
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Medio P200L Reader
4.2 Installing the USB Drivers
At first connection to the PC USB port, Windows® will detect the TAGSYS Medio P200L reader and will ask to install a driver. The USB drivers are located into the USB Drivers folder on the product CD-ROM.
Two drivers will be installed:
- The USB device driver.
- The virtual COM port (VCP) driver. The VCP driver emulates a standard PC COM port.
After installation of the drivers, power up and connect your Medio P200L to a spare USB port on your PC to launch the Windows Found New hardware Wizard
- Select “No, not this time” and click next to proceed with the installation.
- Select “Install from a list or specific location (Advanced)” and then click “Next”.
- Select “Search for the best driver in these locations” and click the Browse button to select
the TAGSYS USB Drivers folder on the Product CR-Rom. Then click “Next” to proceed.
- Windows should then display a message indicating that the installation was successful. Click Finish to complete the installation.
Repeat the procedure above when Windows® asks for drivers again (virtual com port). To confirm that the installation has completed successfully, open the Device Manager and select
“View > Devices by type”. The TAGSYS Medio P200L reader now appears as an additional COM port.
Drivers for Windows 98 are not provided. They are available upon request (please contact TAGSYS).
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Px Explorer
5 Px Explorer
The Medio P200L reader is delivered with the Px Explorer software tool intended to easily setup the reader, test it and perform reading and writing operations according to the antenna and type of tag to be used. In addition, Px Explorer can display additional information such as the Product Reference and Firmware version and revision. This section describes how to start with Px Explorer.
5.1 Installing Px Explorer
To install Px Explorer software, insert the product CD-ROM into the disk drive on your PC and run the Setup from the Software\Px Explorer folder and click “Next”
Click the “Browse” button if you want to choose a specific installation folder.
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Once the correct folder is selected, click “Next”
Click “Next” to start the installation process. A shortcut will be created on your desktop and a program group will be created in the start menu.
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Px Explorer
5.2 Running Px Explorer
Before launching Px Explorer be sure which COM port number is assigned to the TAGSYS Medio P200L reader. Open the Device Manager and select “View > Devices by type”.
Power up the Medio P200L and connect the USB cable to both your PC and the Medio P200L. Run Px Explorer. If the following window is displayed click yes.
Open the Communication Settings window (CTRL+C) and check the COM port number and the communication speed. The default communication speed for the Medio P200L is 115200 Bauds.
Click OK. Now Px Explorer is ready to communicate with your Medio P200L.
5.3 Reading and Writing a Tag
Px Explorer includes a Wizard function used to guide you each step of how to read or program a tag. We recommend using the Wizard function for users who are not familiar with all Px Explorer capabilities and features.
Click on the Wizard icon (magic wand) to open the Px Explorer Wizard dialog box.
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Select the type of chip from the drop–down menu or place the tag on the antenna and click the “Detect “ button to automatically detect the tag type.
Select the desired operation (Read or Write) and then click OK. All the necessary windows to perform the desired action will be automatically displayed on the screen.
For more details concerning Px Explorer select the info menu and click Help (CTRL+H) to display the Px Explorer User’s Guide
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Technical Specifications
6 Technical Specifications
Table 3: Medio P200L Technical Specifications
Reference Medio P200L
Size (L x W x H)
Weight 150 g DC power 12 VDC nominal
Chip compatibility
Communication interface USB 1.1 RF Output Power 1W Typical Power consumption 3,6 W Operating temperature 0° to +55°C Storage temperature -20° to +70°C
ETSI 300-330 European Radio compliance
Conformity
123 x 68 x 30 mm
4.8 x 2.7 x 1.2 inches
C210 / C240
C270
C370 C370L C370S
ISO 15693
EN 50364
FCC part 15
Communication protocol TAGSYS-specific STXE-2
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7 Electrical Characteristics
This chapter provides information about AC and DC characteristics for all pins. It also gives timing characteristics for the different interfaces.
7.1 Absolute Maximum Ratings
Parameter Value
Ambient Operating Temperature 0°C to +55°C Storage Temperature -20°C to +70°C Supply Voltage with respect to GND 25 V Total Power Dissipation 3.6 W Total Power Dissipation on Antenna 1 W
7.2 DC Characteristics
Value Description Max. Typ. Min. Unit
V
Supply
I
RFOff
I
RFOn
I
RFOn
I
Open
T
Op
V
USB
I
Usb
U
VOH
U
VOL
U
VSE
U
VCOM
U
VDIF
Z
DRV
Current Supply vs Temperature
RF On (V Supply = 12V)
305 300 295 290
I(mA)
285 280 275
0
-10
10
Temperature (°C)
Supply Voltage 13.2 12 10.8 V Supply Current – RFOff – USB Plugged (V Supply Current ( RFOn, Dummy Load 50Ohm, V
Supply Current (RFOn, V
= 12V, Antenna connected)
Supply
Supply Current (RFOn, No connection on RF Connector) Operating Tempature 0 55 °C
Supply Voltage on USB cable 5.25 5 4.35 V Supply Current on USB cable 25 20 - mA D+/D- Static Output high 3.6 2.8 V D+/D- Static Output low 0.3 0 V Single Ended Rx Threshold 2.0 0.8 V Differential Common Mode 2.5 0.8 V Differential Input sensitivity 0.2 V Driver Output impedance 44 29 Ohm
60
50
40
30
20
= 12V)
Supply
Current Supply vs Temperature
RF Off (V Supply = 12V)
40
39,5
39
38,5
38
37,5
37
I (mA)
36,5
36
35,5
35
0
-10
Temperature (°C)
30
20
10
= 12V) 44 39 35 mA
Supply
AERO LI
LSA-2 LSA-3
304 290 275 mA
271 mA 290 mA 276 mA
202 MA
RF Power vs Temperature
1,25
1,2
1,15
1,1
1,05
1
0,95
RF Power (W)
0,9
0,85
60
50
40
0,8
-10
0
20
10
Temperature (°C)
60
50
40
30
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Warranty Conditions
8 Warranty Conditions
8.1 Warranty
TAGSYS warrants that this Product shall comply with the functional specifications set forth herein for a period of one year from the date of delivery to the Buyer.
This warranty is valid for the original Buyer of the Product and is not assignable or transferable to any other party.
TAGSYS cannot be responsible in any way for, and disclaims any liability in connection with the operation or performance of:
any product in which the Product is incorporated;
any equipment not supplied by TAGSYS which is attached to or used in connection with the
Product; or
the Product with any equipment This warranty does only cover the Product to the exclusion of any such other equipment. Optimal operation and performance of the Product are obtained by using TAGSYS’ readers, by
applying TAGSYS installation guidelines and by having your installation reviewed by a TAGSYS’ technical consultant.
TAGSYS warranty does not cover the installation, maintenance or service of the Product and is strictly limited to the replacement of Products considered as defective by TAGSYS and returned according to the return procedure defined below; in such case, TAGSYS will, at TAGSYS’ option, either replace every defective Product by one new Product or refund the purchase price paid by Buyer to TAGSYS for the defective Product.
8.2 Warranty Exclusions
Defects or damages resulting from storage of the Product under conditions which do not
comply with TAGSYS specifications or normal usage
Defects or damages resulting from use of the Product in abnormal conditions (abnormal
conditions being defined as any conditions exceeding the ones stated in the product specifications).
Defects or damages from misuse, accident or neglect.
Defects from improper testing, operation, maintenance or installation.
Defects from alteration, modification except modifications or adjustments specifically
described in this Product reference guide, adjustment or repair, or any attempt to do any of the foregoing, by anyone other than TAGSYS.
Any action on Product that prevents TAGSYS from performing an inspection and test of the
Product in case of a warranty claim.
Tampering with or abuse of the Product.
Any use or incorporation by the Buyer or a third party of TAGSYS' Product into life saving
or life support devices or systems, or any related products, TAGSYS expressly excludes any liability for such use.
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8.2.1 General Provisions
This warranty sets forth the full extent of TAGSYS responsibility regarding the Product. In any event, TAGSYS warranty is strictly limited to (at TAGSYS’ sole option) the replacement or
refund of the Products purchase price to TAGSYS, of Products considered as defective by TAGSYS.
The remedy provided above is in lieu and to the exclusion of all other remedies, obligations or liabilities on the part of TAGSYS for damages, whether in contract, tort or otherwise, and including but not limited to, damages for any defects in the Products or for any injury, damage, or loss resulting from such defects or from any work done in connection therewith or for consequential loss, whether based upon lost goodwill, lost resale profits, impairment of other goods or arising from claims by third parties or otherwise.
TAGSYS disclaims any explicit warranty not provided herein and any implied warranty, guaranty or representation as to performance, quality and absence of hidden defects, and any remedy for breach of contract, which but for this provision, might arise by implication, operation of law, custom of trade or course of dealing, including implied warranties of merchantability and fitness for a particular purpose.
8.2.2 How to Return Defective Products
The Buyer shall notify TAGSYS of the defects within 15 working days after the defects are discovered.
Defective Products must be returned to TAGSYS after assignment by a TAGSYS Quality Department representative of an RMA (Return Material Authorization) number. No Products shall be returned without their proof of purchase and without the acceptance number relating to the return procedure.
All Products shall be returned with a report from the Buyer stating the complete details of the alleged defect.
Call +33 (0) 4 42 18 89 36 for return authorization and shipping address. If returned Products prove to be non-defective, a charge will be applied to cover TAGSYS’ analysis
cost and shipping costs. If the warranty does not apply for returned Products (due to age, or application of a warranty
exclusion clause), a quote for replacement will be issued, and no replacement will be granted until a valid purchase order is received. If no purchase order is received within 30 days after the date of TAGSYS quote, TAGSYS will return the products and charge the analysis cost and shipping costs.
All replaced Products shall become the property of TAGSYS.
The Product Return Form is included on the following page. This form should accompany any product you need to return to TAGSYS for analysis in the event of a problem.
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Warranty Conditions
Product Return Form
Customer Profile:
Company:................................................................
Address: ..................................................................
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City & State:.............................................................
Zip Code:.................................................................
Country:...................................................................
Order identification:
Product Name:.........................................................
Order Number (OEF):..............................................
Contact Name: .......................................................
Contact e-mail: ......................................................
Contact Phone: ......................................................
Contact Fax:...........................................................
Invoice Number:.....................................................
Return Quantity: ....................................................
Reason for return:
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To inform TAGSYS of this return, please email it to
RMA@tagsysrfid.com
Address to ship the product with this document attached:
TAGSYS
QUALITY DEPARTMENT
TAGSYS – 785 Voie Antiope, Athélia III,
13600 La Ciotat, France
To inform TAGSYS of this return, please also fax it to your Customer Service Representative
+33 (0) 4 42 18 89 01
Return Procedure:
The product returned will go through stringent quality controls.
A final analysis report will be sent to you as soon as possible.
Please contact your Quality Service representative for further details.
+33 (0) 4 42 18 89 36
This product bears the selective sorting symbol for waste electrical and electronic equipment (WEEE)
This means that this product must be handled pursuant to European Directive 2002/96/EC in order to be recycled or dismantled to minimize its impact on the environment.
For further information, please contact your local or regional authorities.
August 2010 Revision 1.0 25/25
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