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TAG Global Systems
TAG GD3030
User Manual
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©2015 TAG Global Systems Corporation. All rights reserved. TRADEMARKS
TAG Global Systems logo is a trademark of TAG Global Systems, LLC, registered in the United
States Patent and Trademark Ofce and in other countries. Microsoft and the Windows logo are
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Microsoft products are licensed to OEMs by Microsoft Licensing, Inc., a wholly owned subsidiary of
Microsoft Corporation. The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. All other brand and product names are trademarks or registered trademarks of
their respective owners.
Images shown in this document may vary slightly from actual products at time of shipping. Information
in this manual is subject to change without notice.
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TABLE OF CONTENTS
ABOUT THIS MANUAL
Related Information 1
Conventions 1
BASIC SAFETY GUIDELINES
Intended Use 2
Maintenance and Operation Overview 2
Safety 3
Electrical Hazards 3
Environmental 3
Radio Transmissions 4
Cleaning and Servicing 4
Regulatory and Certication 4
Lithium Battery Safety Statement 5
CHAPTER 1. INTRODUCTION
About This Guide 6
Unpacking the Device 6
Technical Specications 6
TAG GD3030 Conguration Options 8
Parts List 9
Identifying the Device 10
LED Status 11
Identifying the Digitizer 14
Dimensions 15
Touch Screen Features 16
CHAPTER 2. GETTING STARTED
First Time Use 17
Charging the Battery 17
Powering the Device On and Off 18
Installing the Micro SIM Card 19
Removing the Micro SIM Card 20
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Installing the MicroSD Card 21
Removing the MicroSD Card 22
Using the Digitizer 23
Removing the Protective Film from the Display 24
CHAPTER 3. OPERATION
Opening the I/O Compartment Cover 25
Closing the I/O Compartment Cover 26
Connecting to External Cabling 27
Handstrap, Carrying Handle and Shoulder Strap 29
Installing the Standard Battery 33
Removing the Standard Battery 34
Connecting to a Wireless Network 35
CHAPTER 4. USING BIOS SETUP UTILITY
When to Use the BIOS Setup Utility 37
Accessing the BIOS Setup Utility 37
Installation an Operating System 38
BIOS Passwords 41
EC and BIOS 43
CHAPTER 5. USING THE DASHON UTILITY
Overview 48
CHAPTER 6. TROUBLESHOOTING
Troubleshoot the Wi-Fi Connection 49
Troubleshoot Operating the Computer 50
Call Product Support 50
CHAPTER 7. MAINTENANCE
Cleaning the Device 51
Returning the Device 51
Contacting TAG Global Systems 51
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About This Manual
The TAG GD3030 User’s Manual provides instruction for qualied personnel to follow when setting up
a new TAG GD3030 device.
This document is intended for use by qualied personnel to compliment the training and expertise, not
to replace it.
Related Information
Current information and manuals are available for download at the following website:
www.tagglobalsystems.com
Conventions
Bolded or underlined text is used to emphasize the designated information.
A Note is used to provide additional information for the device or settings.
practices.
A Caution is used to warn against potential hazards or to caution against unsafe
A Warning is used to identify immediate hazards for property damage, injury or death.
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Basic Safety Guidelines
The following safety guidelines are intended to help protect the user from injury and prevent damage
to the hardware.
■ Do not place anything on the AC adapters power cable and make sure the cable is not located
where it can be tripped over or stepped on.
■ Do not cover the AC adaptor as it reduces the cooling.
■ Do not use the AC adapter while it is inside the carrying case.
■ Use only the AC adapter, power cord, and batteries that are approved for use with the device.
Use of another type of battery or AC adapter may cause risk of re or explosion.
■ If you use an extension cable with the AC adapter, ensure that the total ampere rating of all
products plugged in to the extension cable does not exceed the ampere rating of the extension
cable.
■ If the device is moved between environments with very different temperature and/ or humidity
ranges, condensation may form on or within the device. Avoid damaging the device by allowing
sufcient time for the moisture to evaporate before using the device.
■ When disconnecting cables, pull on the connector or on its strain relief loop, not on the cable
itself. When pulling out or plugging in the connector, keep it evenly aligned to prevent bending
the connector pins.
Intended Use
The TAG GD3030 rugged tablet is equipped with multi-functional terminals for stationary and mobile
applications in industrial environments such as logistics, warehousing, eet management, manufacturing and the automotive industry.
Read the safety guidelines thoroughly before starting any servicing on the device. Read the guidelines before powering up the device, and keep this document for later use.
The operator is solely responsible for any damage resulting from unauthorized modications to the
device.
Unintended Application Use
The device is not designed for use in life-support systems or critical safety/security systems where
system malfunction can lead to the direct or indirect endangerment of human life. The operator is fully
responsible for using the device in these situations.
Maintenance and Operation Overview
The TAG GD3030 is designed and manufactured according to strict controls and following the stated
safety regulations. The following list identies incorrect operating uses of the TAG GD3030. Incorrect
use of the TAG GD3030 can lead to hardware damage, safety issues and possible risk to personnel
health:
■ The TAG GD3030 is under operation by untrained personnel;
■ The TAG GD3030 is not maintained as recommended;
■ The TAG GD3030 is not used as intended.
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Safety
To prevent injury and damage, read the following safety guidelines prior to operating the device. The
manufacturer assumes no liability for any and all damages arising from misuse or noncompliance with
these guidelines.
Electrical Hazards
Cleaning/Servicing: Power Off the TAG GD3030
■ Disconnect the TAG GD3030 from power before cleaning or servicing it.
Power Adapter
Contact an authorized service personnel for repairs to the power pack. In the event of a blown fuse
after replacing the fuse, contact an authorized service personnel to avoid electrical shock.
Use only Supplied Power Cables
TAG Global Systems power cables meet industrial requirements for low-temperature exibility, UV
resistance, and oil resistance. Use only supplied power cables from TAG Global Systems.
If other power cables are used, the following may apply:
■ The operator is solely responsible for the resulting damage;
■ All TAG Global Systems warranties are void.
Environmental Hazards
Do not use the TAG GD3030 in locations near/with ammable gases or vapor. The use of electrical
equipment in explosive environments can be dangerous.
■ Turn off the device when near a gas station, fuel depot, chemical plant or a place where
blasting operations take place.
Environmental
Ambient Temperature
The TAG GD3030 operates on the basis of a passive cooling concept which internal waste heat is
released via the housing surface and requires fresh airow in the environment.
■ Operating the TAG GD3030 with no fresh cooling air may cause overheating and damage to
the device.
■ The operating environment should not be enclosed to prevent the cool air being heated by the
heat waste from the device.
Connecting and Disconnecting External Devices
To prevent the considerable damage, the TAG GD3030 and the external device should be
disconnected from power when connecting/disconnecting excluding USB devices.
Only Use Authorized Accessories
Only use the supplied cables, power packs and other accessories that have been tested and
approved by TAG Global Systems. Contact your local distributor for further information.
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Radio Transmissions
Permitted Transmission Power
Follow the national regulations for the maximum permitted transmission power. The operator is solely
responsible for this type of operation.
Radio Frequency Limited Locations
Considering the radio frequency limitation in hospitals and aircraft, the TAG GD3030 can only be
installed with permission.
Industrial computers may affect the function of implanted medical devices such as pacemakers and
may cause malfunction.
Cleaning and Servicing
■ Disconnect the TAG GD3030 from power before cleaning or servicing.
■ Never clean the TAG GD3030 with compressed air, a pressure washer or a vacuum cleaner.
■ If necessary, clean the housing of the TAG GD3030 with a damp cloth.
■ Clean the touch-screen with a nonabrasive cloth.
Regulatory and Certication
FCC
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
■ Consult the dealer or an experienced radio / TV technician for help.
Any changes or modications not expressly approved by the grantee of this device
could void the user’s authority to operate the equipment.
This device is operation in 5.15 – 5.25GHz frequency range, then restricted in indoor
use only, Outdoor operations in the 5.15 – 5.25GHz is prohibit.
This device is slave equipment; the device is not radar detection and not ad-hoc
operation in the DFS band.
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Labeling Requirements
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio waves. This device is
designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission of the U.S. Government.
The exposure standard employs a unit of measurement known as the Specic Absorption Rate,
or SAR. The SAR limit set by the FCC is 1.6 W/kg. Tests for SAR are conducted using standard
operating positions accepted by the FCC with the EUT transmitting at the specied power level in
different channels.
The highest SAR value for the device as reported to the FCC is 0.55 W/kg when placed next to the
body.
CE Marking
This product has passed the CE test for environmental specications when shielded cables are
used for external wiring. We recommend the use of shielded cables. Please contact your local
representative for ordering information.
This product has passed the CE test for environmental specications. Test conditions for passing
included the equipment being operated within an industrial enclosure. In order to protect the product
from being damaged by ESD (Electrostatic Discharge) and EMI leakage, we strongly recommend the
use of CE-compliant industrial enclosure products.
R&TTE
This device complies with the essential requirements of the R&TTE Directive 1999/5/EC.
This device is classied as class 2 in Article 1(2) of Decision 2000/299/EC due to its capability of
operating WLAN in the band 5.15 to 5.35 GHz.
CB
This device complies with the IEC 60950-1:2005+A1.
Lithium Battery Safety Statement
Lithium battery inside. Danger of explosion if battery is incorrectly replaced. Replace
only with same or equivalent type recommended by battery manufacturer
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Chapter 1. Introduction
The TAG GD3030 is a rugged device equipped with 802.11, Bluetooth and GNSS for wireless data
communications.
The TAG GD3030 is a rugged 10.1” tablet computer capable of 1920 x 1200 resolution. The TAG
GD3030 supports the following operating systems:
■ Windows® Embedded 8.1 Industry 64bits
■ Windows® Embedded Standard 7 64bits
■ Windows® 7 Professional 64bits
■ Windows® Embedded Standard 8 64bits
About This Guide
The TAG GD3030 User Manual provides instruction for qualied personnel to use as a guide for setup
of the device. This document is not intended to replace the training and expertise of the end-user.
Unpacking the Device
Before you begin the installation or conguration process make sure to inspect all components and
accessories. Contact your representative if there are any missing or damaged items. See “Contacting
TAG Global Systems” on page 52.
Technical Specications
Table 1. Technical Specications
Item Description
Display 10.1-inch LED Backlight, 1920 (W) x 1200 (H) WUXGA
Touch screen 10-point capacitive touch screen with digitizer
Brightness 1000 nits (before touch)
CPU Intel Core i5-5350U 1.8 GHz
■ Windows® Embedded 8.1 Industry 64bits
Operating System
(Optional)
RAM DDR3L@1600 MHz 4 GB RAM (optional: 8 GB)
Storage mSATA SSD 120 GB (optional: 240 GB)
■ Windows® Embedded Standard 7 64bits
■ Windows® 7 Professional 64bits
■ Windows® Embedded Standard 8 64bits
■ Standard hot swappable battery: 10.8V, 4500mAh, Li-polymer
Battery
Power Supply AC 100V ~ 240V, 50~60Hz input; 19VDC@3.42A, 65W
Dimensions (W x H x L) 280 mm (11”) x 23 mm (0.9”) x 195 mm (7.7”)
Weight 1.36 kg (3 lbs)
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■ Extended hot swappable battery: 10.8V, 9000 mAh, Li-polymer
(optional)
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Item Description
Wireless
WLAN Wi-Fi IEEE 802.11 a/b/g/n/ac
Bluetooth Bluetooth V4.0
WWAN (Optional) Option for 3.5G or 4G LTE
Sensor
Sensor Gyroscope, G Sensor, E-compass, Light Sensor
I/O
Docking Connector 12-pin
DC-IN Jack x1
Micro SIM Card Slot x1
MicroSD Slot x1
Audio Jack x1; headphone / microphone combo
USB 3.0 x1; type A
RS-232 x1
Micro HDMI x1
Ethernet x1
Security
TPM TPM 1.2
BIOS On/Off for I/Os YES
Data Collection
■ Front: 2.0 Mega-Pixels camera
Camera
■ Rear: 5.0 Mega-Pixels camera with LED auxiliary light and
Auto-focus
GNSS YES
NFC Optional
Barcode Reader Optional
Magnetic Stripe Reader Optional
Smart Card Reader Optional
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Item Description
Rugged Specications
Drop 153 cm (5 feet), 26 drops on plywood
■ Vibration (MIL-STD-810G Method 514.6 Category 4, Fig 514.6C-1,
Fig 514.6C-2, Fig 514.6C-3)
■ Drop (MIL-STD-810G Method 516.6 Procedure IV)
■ Mechanical shock
MIL-STD 810G
IP rating IP65
Operating Temperature
Range
Storage Temperature
Range
Humidity 5-95% without condensation
(MIL-STD-810G Method 516.6 Procedure I, Procedure V)
■ Operation and storage temperature
(MIL-STD-810G Method 501.5 and 502.5)
■ Humidity MIL-STD-810G Method 507.5 Humidity Procedure II Ag
gravated Cycles (Fig 507.5-7)
-20°C (-4°F) to 60°C (140°F)
-30°C (-22°F) to 70°C (158°F)
TAG GD3030 Conguration Options
The following options are available for the TAG GD3030:
■ NFC module
■ Barcode reader
■ Smart card reader
■ High capacity battery
■ 3.5G or 4G LTE
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Parts List
The TAG GD3030 is shipped with the following items. All other accessories are sold and ordered
separately. For help, contact your local TAG Global Systems sales representative. See “Contacting
TAG Global Systems” on page 52.
TAG GD3030
DigitizerPower Adapter 2-Point Carrying Handle
2-Point Shoulder Strap Hitch D-rings
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4-Point Handstrap
(Attaching straps)
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Identifying the Device
Overview
Figure 1. Overview
Table 2. Overview
No Item Description
1 Left view See “Side View” on page 13 for further information.
2 Front view See “Front View” on page 11 for further information.
3 Rear view See “Rear View” on page 14 for further information.
4 Right view See “Side View” on page 13 for further information.
5 Rubber bumpers
6 Bottom view See “Bottom View” on page 12 for further information.
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Easy to grip rubber bumpers enable the rugged tablet to withstand
shocks and drop for use in demanding environments.
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Front View
14
13
12
11 10 9
1
8 7
2
3
4
5
6
Figure 2. Front View
Table 3. Front View
No Item Description
1 Front camera 2.0 Mega-Pixels camera.
2 Touch screen 10-point touch
3 Barcode trigger If barcode scanner is installed, press to scan.
4 Battery LED Display battery status, see “LED Status” on page 12.
5 Wi-Fi LED The Wi-Fi LED lights to indicate Wi-Fi is enabled.
6 FN LED The FN LED lights when the function switch on.
7 Home key Windows® 8 home key.
8 Volume + Volume increase.
9 Volume - Volume decrease.
10 Power key Turns the TAG 3030 on or off.
11 Power LED The power LED lights when the device is on.
12 F2 key Programmable function key.
13 F1 key Programmable function key.
14 FN key Programmable function key.
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LED Status
Table 4. LED Status
Item Status Description
Green: On Power on
Power
Off Power off
Green: On Fully charged
Amber: On Charging
Battery
Amber: Blinking Low power < 15%
Off Not charging / no battery
Blue: On FN function switch on
FN
Blue: Off FN function switch off
Blue: On Wi-Fi on
Wi-Fi
Blue: Off Wi-Fi off
Bottom View
2 3
Table 5. Bottom View
1
Figure 3. Bottom View
No Item Description
1 Docking connector 12 pin connector for docking onto a station.
2 Kensington lock Lock the TAG GD3030 to a stationary object for security.
3 Pass-through Dual pass-through for WLAN, GNSS and WWAN.
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Side View
Left view Right view
10
11 13
1
2
3
4
Table 6. Side View
No Item Description
5
6
7
8
9
Figure 4. Side Views
12
1 Micro HDMI Connect HDMI devices to the TAG GD3030
2 MicroSD slot Insert microSD card in to the slot
Left I/O compartment
3
cover
4 Tether hole Digitizer can be tethered to it.
5 Battery switch Switch to ON to provide power from the backup battery.
6 Micro SIM slot Insert micro SIM card for 3G or 4G LTE communication function.
7 USB 3.0 Connect USB devices to the TAG GD3030.
8 Audio jack Connect a 3.5 mm jack for a headphone or external speakers.
9 Ethernet Connect the TAG GD3030 to an Ethernet (RJ-45) cable.
10 DC-IN jack Insert power connector to charge battery.
11 RS-232 Connect the TAG GD3030 to a serial device.
12 DC-IN cover Open to access the DC-IN jack.
Right I/O compartment
13
cover
Open to access the left I/O ports.
Open to access the right I/O port.
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Rear View
1 2
5
3
4
5
7
Table 7. Rear View
No Item Description
1 Battery To install a battery, an external battery is optional.
2 Rear camera 5.0 Mega-Pixels camera with LED auxiliary light.
3 Barcode reader For installing a barcode reader. (Optional)
4 Fan Embedded fan for cooling.
5 Securing holes
6 Expansion bay Remove the cover to nd the expansion accessory connector.
7 Digitizer holder Place digitizer here.
Secure the bumpers and the D-rings for the handstrap and shoulder
strap.
6
Identifying the Digitizer
You can use the digitizer to control your TAG GD3030 as with a mouse or keyboard.
The digitizer is not waterproof. Take care not to soak it or dip it in water.
Tip
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Click Button
Figure 6. Digitizer View
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Dimensions
The following image lists the device dimensions without add-ons (mm/inches).
280 / 11
195 / 7.7
Figure 7. Front View Dimensions
23 / 0.9
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Figure 8. Side View Dimensions
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Touch Screen Features
Always use the point of the digitizer for clicking or making strokes on the touch screen.
Never use an actual pen, pencil, or sharp/abrasive object on the touch screen.
The digitizer is used as if it were a pen or pencil. Touch the screen with the tip of the digitizer then
remove the digitizer from the screen.
After each use, replace the digitizer in the digitizer holder for proper care and to preserve the life of
the digitizer.
Using a digitizer is similar to moving the mouse pointer then left-clicking icons on a desktop computer
screen.
The following actions are available through the use of the digitizer:
■ Open applications
■ Choose commands in menu
■ Select options in dialog box or drop-down menu
■ Drag the scroll bar
■ Drag across the text to select content
■ Place the cursor in a text box before typing
A right click is generated by tapping the mouse icon in the system tray. After tapping, the mouse icon
highlights the right button of the icon in red. The next touch screen tap is treated as a right click. The
mouse icon returns to the left button highlighted in red so subsequent taps are treated as left clicks.
A digitizer replacement kit is available.
To prevent damage or malfunction, always dry the touch screen when wet.
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Chapter 2. Getting Started
This section provides an outline of the steps necessary to setup a new TAG GD3030. A detailed guide
follows the listed items, see as follows.
For additional technical assistance, contact your TAG Global Systems representative. See “Contacting
TAG Global Systems” on page 52.
It is recommended to installing or remove accessories on a clean, well-lit work surface.
To protect yourself and the device from electrostatic discharge, wear anti- static wrist
straps or place the device on an anti-static mat.
First Time Use
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
2. Switch the switch to the ON position.
Figure 9. Switching the Battery Switch
3. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on page 26.
Charging the Battery
When you use the AC adapter to connect your TAG GD3030 to a power outlet, the standard and
external (optional) battery will automatically begin to recharge.
While the battery is charging, the power LED will be active. When the battery is fully charged, the
power LED is lit a solid green.
1. Flip open the DC-IN cover to expose the DC-IN jack.
Figure 10. Opening the DC-IN Cover
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2. Connect the AC adapter to the DC-IN port.
Figure 11. Connecting the AC Adapter
After charging the battery, disconnect the AC adapter and close the DC-IN cover.
1. Insert one end of the cover rst and angle the cover to seat it in place.
2. Push in the cover to seal the DC-IN compartment.
Figure 12. Closing the DC-IN Cover
The DC-IN cover must be inserted correctly to prevent internal damage to the device.
Powering the Device On and Off
Powering On the Device
Only power on the TAG GD3030 after connecting all of the peripherals and cabling.
1. Press and hold the power button until the screen lights. The device runs through the start up
sequence and powers up.
Figure 13. Power On the TAG GD3030
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Powering Off the Device
■ Start screen:
Tap > Shut down.
■ Desktop screen:
1. Tap and hold at the bottom left corner of the Desktop screen.
2. Tap Shut down or sign out > Shut down.
■ Both Start screen and Desktop screen:
1. Display charm bar and tap Settings.
2. Tap Power > Shut down.
Installing the Micro SIM Card
The device includes a micro SIM card slot for cellular and wireless connection. Only a micro SIM card
is supported in the slot.
Check with your network or cellular service provider for availability and cost rates.
1. Power off the TAG GD3030. See “Powering Off the Device” on page 19.
2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
3. Locate the micro SIM slot in the left I/O parts.
Left View
Micro SIM Slot
Figure 14. Left View: Locating the Micro SIM Slot
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4. Take the micro SIM card from its packaging.
5. The micro SIM card has a corner missing. Align the SIM card with the slot making sure that
the corners match.
6. Insert the micro SIM card and press it in until an audible click sounds
Figure 15. Installing the Micro SIM Card
7. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on
page 26.
Removing the Micro SIM Card
1. Power off the TAG GD3030. See “Powering Off the Device” on page 19.
2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on
page 25.
3. Locate the micro SIM slot in the left I/O parts.
Left View
Micro SIM Slot
Figure 16. Left View: Locating the Micro SIM Slot
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4. Press the micro SIM card in and release it. The card springs out.
5. Grasp the micro SIM card and remove it from the slot.
Figure 17. Removing the Micro SIM Card
6. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on
page26.
Installing the MicroSD Card
The device supports microSD card for easier data storage.
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on
page 25.
2. Locate the microSD slot in the left I/O parts.
Left View
MicroSD Slot
Figure 18. Left View. Locating the MicroSD Slot
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3. The microSD card has a beveled edge. Align the microSD card with the slot making sure
that the corners match.
4. Insert the microSD card and press it in until an audible click sounds.
Figure 19. Installing the MicroSD Card
5. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on
page 26.
Removing the MicroSD Card
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on
page 25.
2. Locate the microSD slot in the left I/O parts.
Left View
MicroSD Slot
Figure 20. Left View. Locating the MicroSD Slot
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3. Press the microSD card in and release it. The card springs out.
4. Grasp the microSD card and remove it from the slot.
5. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on
page 26.
Using the Digitizer
Figure 21. Removing the MicroSD Card
Following the information below when using a digitizer:
■ Use only the included digitizer to touch the screen. Do not place any objects on its surface and
do not press down strongly with sharp-pointed or hard objects that may leave marks (e.g.,
nails, pencils and ball point pens).
■ Use the digitizer only for touching the screen. Using it for any other purpose may damage the
digitizer and result in scratches on the screen.
■ The digitizer uses electromagnetic induction and may not work properly near strong electrical
eld or magnetic eld such as:
■ Near AM radio base stations or relay station antennas
■ Near CRT displays that generate strong electromagnetic eld noise Move the digitizer away
from such locations so it works properly.
■ The pointer cannot follow the digitizer movement if you move the digitizer too quickly.
To make a selection, tap the screen once with the digitizer. To double-click, tap twice without pausing.
To do a right-click, tap the screen once and hold the tip of the digitizer on the screen, the right-click
icon appears. Press the click button is the same as a right click.
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Removing the Protective Film from the Display
The front display of the TAG GD3030 is protected during transport by a transparent lm. This lm
should remain on the front display during assembly to avoid damage to the front display surface.
Only remove the lm once all of the assembly work has been completed.
Figure 22. Removing the Protective Film
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Chapter 3. Operation
Opening the I/O Compartment Cover
1. Place the device display side down on a clean work surface.
2. Locate the I/O compartment cover.
Left View Right View
Right I/O
Compartment
Left I/O
Compartment
Cover
Figure 23. Side View: Locating the I/O Compartment Cover
Cover
3. Unlock the latch. (Only available for the left I/O compartment cover)
Figure 24. Unlocking the Latch
4. Pull out the I/O compartment cover.
Figure 25. Opening the I/O Compartment Cover
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Closing the I/O Compartment Cover
1. Place the device display side down on a clean work surface.
2. Locate the I/O compartment cover.
Left View Right View
Left I/O
Compartment
Cover
Figure 26. Side View: Locating the I/O Compartment Cover
3. Flip the I/O compartment cover and install.
Right I/O
Compartment
Cover
Figure 27. Installing the I/O Compartment Cover
4. Lock the latch. (Only available for the left I/O compartment cover)
The I/O compartment cover must be inserted correctly to prevent internal damage to
the device.
TAG GD3030 Page 26 of 51
Figure 28. Locking the Latch
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Connecting to External Cabling
To prevent damage to the device, connect all cabling and accessories before powering
up the device.
Connect USB Cabling
The TAG GD3030 have one USB port for connecting USB devices, such as a digital camera, scanner,
printer, modem, and mouse. The USB port support USB 2.0 or USB 3.0 devices.
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
2. Connect to USB device via USB cable.
Figure 29. Connect USB Cabling
Connect Ethernet Cabling
The TAG GD3030 provides a Ethernet port for connecting Ethernet.
Use a shielded cable is required to maintain emissions and susceptibility compliance.
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
2. Connect LAN cable to Ethernet port on the TAG GD3030.
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Figure 30. Connect Ethernet Cabling
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Connect Audio Cabling
For higher audio quality, you can send sound through external audio devices such as speakers,
headphones, or earphone using audio connector.
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
2. Connect the audio cable.
Figure 31. Connect Audio Cabling
Connect Micro HDMI Cabling
Connect to HDMI devices via micro HDMI cable.
1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
2. Connect micro HDMI cable to micro HDMI port on the TAG GD3030
Figure 32. Connect Micro HDMI Cabling
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Connect RS-232 Cabling
Connect to RS-232 devices with an RS-232 cable.
1. Open the right I/O compartment cover. See “Opening the I/O Compartment Cover” on
page 25.
2. Align the RS-232 cable with the port in the device and connect it.
3. Turn the locking screws on the cable to secure it to the device.
Figure 33. Connect RS-232 Cabling
Handstrap, Carrying Handle and Shoulder Strap
The TAG GD3030 is equipped with a handstrap, a carrying handle and a shoulder strap for
convenience and choice. Select the accessory that is right for your needs.
The handstrap can be installed with either the shoulder strap or the carrying handle. However, the
handle and shoulder strap cannot be installed together due to space constraints.
For more information, see “Connecting the Handstrap” on page 29, “Connecting the Carrying Handle”
on page 32 and “Connecting the Shoulder Strap” on page 32.
Connecting the Handstrap
1. Remove the screws securing the bumpers.
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Figure 34. Removing the screws
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2. Install the D-rings.
Make sure the D-rings are tightly secured before installing the handstrap.
Figure 35. Installing the D-rings
3. Connect the handstrap on the D-rings.
When the handstrap is installed, the digitizer can be placed under the strap.
Figure 36. Connecting the Handstrap
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Removing the Handstrap
1. Unlock the handstrap from the D-rings.
Figure 37. Removing the Handstrap
2. Remove the D-rings.
Figure 38. Removing the D-rings
3. Secure the bumper and the TAG GD3030 with screws.
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Figure 39. Securing the screws
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Connecting the Carrying Handle
1. Attach the clips to the metal loop on the bumper.
Figure 40. Connecting the Carrying Handle
Removing the Carrying Handle
1. Press in the clips to release them from the metal loop.
2. Remove the clips.
Figure 41. Removing the Carrying Handle
Connecting the Shoulder Strap
1. Attach the clips to the metal loop on the bumper.
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Figure 42. Connecting the Shoulder Strap
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Removing the Shoulder Strap
1. Press in the clips to release them from the metal loop.
2. Remove the clips.
Figure 43. Removing the Shoulder Strap
Installing the Standard Battery
The following instructions are for both standard and external batteries. The external battery is an
optional component. Only use components specically designed for this device. Contact your local
representative for ordering information.
Make sure the power switch is switched to ON before installing the standard/external
battery. See “First Time Use” on page 17.
1. Place the device display side down on a clean work surface
2. Locate the battery.
Locking Switch
Release Button
Battery
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Figure 44. Rear View: Locating the Battery
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3. Align the tabs on the battery with the slots on the chassis.
4. Angle the battery in place and set the tabs in the chassis slots.
5. Lower the raised end of the battery and press in place until an audible click is heard.
Figure 45. Installing the Battery
6. Slide the locking switch on the top-left side to lock the battery.
Figure 46. Locking the Battery
Make sure the latch is securely locked to prevent the battery from falling.
Removing the Standard Battery
1. Place the device display side down on a clean work surface.
2. Locate the battery.
Locking Switch
Release Button
Battery
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Figure 44. Rear View: Locating the Battery
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3. Slide the locking switch on the top-left side to the unlock position.
Figure 48. Unlock the Battery
4. Press and hold the release button as shown in the image to release the battery.
5. Hold the battery and angle the left side up to remove.
Figure 49. Removing the Battery
Connecting to a Wireless Network
Before you can make use of the TAG GD3030 wireless functions, you need to connect to a network.
The following is a set of procedures for connecting to a wireless network.
1. Before beginning, make sure your Wi-Fi setting is enabled and you are within range of a
wireless network. If your Wi-Fi setting is disabled, proceed to step 2.
■ Look at the Network icon located at the right side of the taskbar. If the icon displays an
X in a red circle, you are not within range of a wireless network. Move to a different
spot until the Wi-Fi icon changes status indicating availability to a wireless network.
2. From any screen, open the Charms bar by sliding your nger inward from the screen’s right
edge. The Charms bar displays along the screen’s right side.
3. In the Charms bar, tap Settings to open the Settings menu.
4. In Settings, tap the Network icon to display the Networks connection settings.
5. The Wi-Fi menu displays. By default, the Wi-Fi menu is set to Off. Tap the bar next to Off to
toggle Wi-Fi to On. This enables the Wi-Fi option.
6. Once W-Fi is enabled a listing of all available wireless networks displays. The wireless net
works with the strongest signal are atop the list.
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7. Select the network you want to connect to, and tap the Connect button. You can tap the
Connect Automatically check box if you connect to this network frequently. If you connect
to the network, you are nished with the process. The network is considered an Open
unsecured network, no password is required.
8. If a password is required, type the password in the Enter the network security key
eld. Alternatively, you can also push the WPS button on your router to begin the security
handshake.
9. Tap Next to nish the connection process.
You have successfully connected to a wireless network.
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Chapter 4. Using BIOS Setup Utility
Your ruggedized tablet has a BIOS setup utility which allows you to congure important system settings, including settings for the Boot and AP menus as well as the device’s basic settings--the system
reads the basic settings during initialization in order to boot correctly
When to Use the BIOS Setup Utility
You need to run the BIOS Setup utility when:
■ Restoring to BIOS settings to factory default
■ Modifying specic hardware settings
■ Modifying specic settings to optimize system performance
■ Installing Windows 7 operating system
Accessing the BIOS Setup Utility
The BIOS Setup Utility screens shown in this chapter are for your reference only. The
actual images or settings on your tablet computer may differ.
The BIOS Setup Utility program may have been updated after the publication of this
manual.
To run the BIOS Setup Utility, use the following procedures:
1. Perform one of the following:
■ If the TAG GD3030 is powered off
Press the Power button to start up the device. The power LED lights.
Quickly press and hold the Windows Home key until the BIOS Post screen displays.
■ If the TAG GD3030 is powered on
Press the Power button to shut down the device.
Quickly press and hold the Windows Home Key until the BIOS Post screen displays.
The BIOS POST screen appears as shown.
2. From the BIOS POST screen select App Menu to open the BIOS Setup Utility.
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Figure 50. BIOS POST Screen
Page 42
Due to the device’s fast boot up and boot down time, there is only a small time frame of a few
seconds between the release of the Power button and the opportunity to press the Windows Home
key.
The App Menu displays.
Figure 51. BIOS Setup Utility: App Menu Screen
Installation an Operating System
Setting Up a Windows 7 Installation Environment
There are several settings in BIOS that must be modied before you can install a Windows 7
operating system.
Use the following guidelines to prepare the BIOS environment:
■ Step 1: Enable CSM Support
1. Access the BIOS Setup Utility, see “Accessing the BIOS Setup Utility” on page 37.
2. Navigate to APP Menu > Main > Boot Features.
3. Locate the CSM Support setting and tap the drop-down menu to display the options.
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4. Tap Yes to enable CSM support.
Figure 52. Main > Boot Features
■ Step 2 Enable Legacy Boot
1. Access the BIOS Setup Utility, see “Accessing the BIOS Setup Utility” on page 37.
2. Navigate to APP Menu > Main > Boot Features.
3. Locate the Legacy Boot setting and tap on the menu to select On enable legacy boot.
Figure 53. Main > Boot Features
■ Step 3: Advanced > Miscellaneous Conguration
■ Save the Settings
After you congure BIOS, you will need to save the settings.
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1. Navigate to APP Menu > Exit and tap Exit Saving Changes.
Figure 54. Exit the BIOS Utility
2. A prompt display, tap Yes to save the conguration.
The BIOS settings are congured and the Windows 7 operating system can be installed.
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BIOS Passwords
Setting Up a Supervisor Password
To setup a supervisor password, follow the procedure as described:
1. Go to APP Menu > Security > Account’s Password Status.
2. Tap the Enter icon next to Setup the Supervisor Password to access the virtual
keyboard.
Figure 55. Security > Account’s Password Status
3. Tap the password to use for the Supervisor prole and tap Enter.
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Figure 56. Set Supervisor Password
Page 46
4. Verication of the password is required. Tap the same password again and tap Enter to
conrm the new password.
5. Navigate to APP Menu > Exit.
Figure 57. Exit Screen
6. Tap Exit Saving Changes to display the conrmation screen.
7. Tap Yes to save the new conguration settings.
After setting the Supervisor password, the password is required to access the BIOS Setup Utility.
Changing a Supervisor Password
1. Navigate to APP Menu > Security > Account’s Password Status.
2. Tap the Enter icon next to Setup Supervisor Password.
3. Enter the current supervisor password.
4. Enter a new password.
5. Enter the new password again to conrm.
6. Go to APP Menu > Exit.
7. Tap Exit Saving Changes and tap Yes to save the conguration.
Resetting a Supervisor Password
A supervisor password can not be reset. In the event that you forget the supervisory
password, you will need to reash the BIOS to enter the BIOS menus. Refer to “Updating
BIOS” on page 43 to reash the BIOS.
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EC and BIOS
Updating BIOS
This procedure allows you to update and reash the system BIOS. Both procedures follow the same
steps as described in the following.
Make sure to protect your device from power loss during the BIOS update procedure to
prevent irreparable damage to your system’s mainboard.
For this procedure, it is highly recommended to connect the device to the AC adapter to prevent a
sudden loss of power during the BIOS updating process.
1. Contact your technical sales or technical representative to obtain the correct BIOS le.
2. Copy the BIOS le on to the USB device.
3. Connect the USB device to one of the device’s USB ports and power on the TAG GD3030.
A USB keyboard is required for entering command.
4. Once the device is on and the Windows 8 Home screen displays, open the Charms bar by
sliding your nger inward from the screen’s right edge. The Charms bar displays.
5. Tap Settings from the displayed menus.
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Figure 58. Charms Bar > Settings
Page 48
6. Tap Change PC settings.
Figure 59. Change PC Settings
7. From the PC settings menu, tap Update and recovery to continue.
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Figure 60. Update and Recovery
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8. From the Update and recovery screen, tap Recovery. The Advanced startup option
displays.
Figure 61. Recovery
9. Under Advanced startup, tap Restart now.
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Figure 62. Restart Now
Page 50
10. Tap Use a device to select a boot up preference.
Figure 63. Use a Device
11. From the Use a device menu, tap Internal Shell to open the command screen.
Make sure connect the TAG GD3030 to the AC adapter to prevent a sudden loss of
power.
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Figure 64. Internal Shell
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12. In the command screen, enter fs1: to select the USB device already connected to the
device. The command directs you to the USB device’s root menu.
13. If the BIOS le is in a folder and not in the root directory, navigate to the target folder.
14. Type wf (.nsh) and tap Enter. wf is the designated BIOS le.
Do not turn off your device or interfere with the reash process until the process is
complete.
15. Once the process is complete, the TAG GD3030 automatically reboots. The BIOS is now
updated.
Updating EC
1. Updating EC requires the use of the Internal Shell Command menu, refer to steps 1 to 12
of “Updating BIOS”.
2. Enter the EC source le folder.
3. In the source folder, enter “f”.
4. Do not turn off your device or interfere with the reash process until the process is
complete. The system reboots once the process is completed.
Figure 65. Internal Shell Command Screen
Connect the TAG GD3030 to the AC adapter to prevent a sudden loss of power.
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Chapter 5. Using the DashON Utility
Overview
The DashON resident program is designed to provide near-instant access to your device’s settings
and conguration within a single, easy to use interface.
The following information illustrates and describes the various settings available for conguration
through the DashON menus.
Important: Do not terminate or remove the DashON program manually or the ambient light sensor
and the function buttons will be malfunction.
Download the latest information and documentation through the TAG Global Systems ofcial site:
http://www.TAG Global Systems.com
Table 8 . DashON Overview
Function Description
EXIT Minimize DashON and return to the desktop.
Button Lock Lock or unlock all the physical buttons except Power button.
Screen Auto Rotate Disable or enable screen auto rotate function.
Airplane Turn on or off the airplane mode.
Battery Shows the battery level or charging status.
Brightness Adjust brightness level and enable or disable auto brightness function.
Volume Control Adjust volume level and enable or disable mute function.
GNSS Disable or enable GNSS function.
Wi-Fi Disable or enable Wi-Fi function.
Bluetooth Disable or enable Bluetooth function.
Mobile Broadband Disable or enable mobile broadband function.
Touch Screen Lock Lock or unlock the touch screen.
ECO Mode Disable or enable ECO mode to save battery life when using the device.
Power Plan Manage how your tablet uses power.
Info Viewer View system specications. The menu is for display only.
Display Switch Choose a display mode when connect to another output device.
Pass-through Switch
Button Setting Pre-dened functions settings. Supports function button customizing.
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Switch the usage of internal antenna or external antenna on vehicle
docking.
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Chapter 6. Troubleshooting
Use the troubleshooting tables in this section to x problems with the Wi-Fi connection, 802.1x
security, or general problems with operating the computer.
If you send the computer in for service, it is your responsibility to save the computer
data and conguration. TAG Global Systems is responsible only for ensuring that the
hardware matches the original conguration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your 802.11 radio connection.
Q. When you turn on the computer after it was suspended for a while (10 to 15 minutes or longer), it
can no longer send or receive messages over the network.
A. Host may have deactivated or lost current terminal emulation session. In a TCP/IP direct
connect network, turn off the “Keep Alive” message from host to maintain the TCP session while
the computer is suspended.
Q. The computer is connected to the network and you move to a new site to collect data. Your
computer now shows you are not connected to the network.
A. Move closer to an access point or to a different location to reestablish communications
until you reconnect with the network.
Q. The computer appears to be connected to the network, but you cannot establish a terminal
emulation session with the host computer.
A. There may be a problem with the host computer, or with the connection between the
access point and the host computer. Check with the network administrator to make sure the
host is running and allowing users to log in to the system.
Q. The computer appears to be connected to the network, but the host computer is not receiving
any information from the computer.
A. There may be a problem with the connection between the access point and the host
computer. Check with the network administrator or use your access point user’s manual.
Q. A network connection icon appears in the toolbar, but then disappears.
A. The computer may not be communicating with the intended access point. Make sure
the network name matches the access point network name. The access point may not be
communicating with the server. Ensure the access point is turned on, properly congured, and
has 802.1x security enabled.
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Troubleshoot Operating the Computer
Use this section to troubleshoot problems that may prevent you from being able to operate the
computer.
Q. You press the Power button and nothing happens.
A. Make sure that power is connected to the computer.
Q. The computer appears to be locked up and you cannot enter data.
A. Restart the computer.
Call Product Support
Simple instructions please contact the dealer, contact TAG Global Systems representative, or leave a
message visit the TAG Global Systems website at www.tagglobalsystems.com.
To better assist you have the following information ready:
■ Conguration number
■ Serial number
■ Operating system, BIOS, and MCU versions
■ Service pack version
■ System component versions
■ If you are using security, know the type and the full set of parameters
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Chapter 7. Maintenance
Cleaning the Device
Danger to electric shock when cleaning or maintaining the TAG GD3030.
To avoid electric shock, turn the TAG GD3030 off and disconnect it from the power
supply before cleaning or maintaining it.
Housing
■ The housing of the TAG GD3030 is best cleaned with a damp cloth.
■ Use compressed air, a high-pressure cleaner or vacuum cleaner may damage the surface.
■ Use a high-pressure cleaner, the additional risk of water entering the TAG GD3030 may
damage the electronics or touch screen.
Touch Screen
■ Use neutral detergent or isopropyl alcohol on a clean soft cloth to clean the panel surface.
■ Prevent using any kind of chemical solvent, acidic or alkali solution.
Returning the Device
Please put the contents in the original package gently when you need to return the TAG GD3030.
Contacting TAG Global Systems
If you experience technical difculties, please consult your distributor or contact the technical services
department: www.tagglobalsystems.com
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