Tadiran Telecom T328 User Manual

T328
IP Telephone
User Guide
.
(Coral Version 16)
Creating a new world of IPportunities
Document Edition 1.0
TADIRAN TELECOM LTD.
’s (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer’s product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer’s standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer’s sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.
© Copyright by TADIRAN TELECOM LTD., 1993-2010.
All rights
reserved worldwide.
Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
Table of Contents TOC-iT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Table of Contents
Introduction..................................................... i
Symbols and Conventions ..........................ii
Related Documentation..............................iii
List of Feature Codes.............................................iv
Phone Overview ............................................ 1
T328 Front View ........................................2
T328 with optional X338 — Front View .....3
Phone Component Descriptions ................4
T328 Bottom View......................................6
T328 with optional X338 — Bottom View...7
Input/Output Ports and Switches................ 8
PC Connection........................................... 9
Desk Mounting .........................................10
Operating the Phone.................................... 11
Phone Display.......................................... 12
Using the T328 Fixed Function Keys ....... 15
Configuration Options ..............................17
Making Calls............................................. 22
Receiving Calls / Answering Calls............ 31
Ending Calls............................................. 32
Using the Address Book Options............. 33
User Accounts.......................................... 36
Phone Information Parameters................ 37
Network Settings...................................... 39
Configuring Phone Items via the Web......... 40
Status Page ............................................. 41
Account Page........................................... 44
Network Page .......................................... 46
Phone - Preference Page ........................ 47
Phone - Features Page............................ 51
Phone - DSS Key Page ........................... 55
Phone - EXT. Key Page........................... 62
Phone - Voice Page................................. 65
Phone - Ring Page................................... 68
Phone - Tones Page................................ 70
Phone - Dial Plan Page............................ 71
Phone - SMS Page .................................. 77
Contacts - Local Phone Book Page......... 78
Contacts - Remote Phone Book Page..... 81
Table of Contents TOC-iiT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Upgrade - Basic Page.............................. 82
Upgrade - Advanced Page.......................84
Security - Password Page........................85
Security - Trusted Certificates Page ........87
Security - Trusted Certificates Page ........89
Station Features .......................................... 91
Account Code (as required).........................92
Account Code (Forced) ...............................93
ACD & UCD Groups: ...................................94
Load ID - for ACD Group ..........................95
Log-In/Out - for a Single ACD Group .........96
Primary Log-In - for ACD Group................97
Release/Resume from All Groups ..............98
Release/Resume from a UCD Group ..........99
Wrap-Up Code - for ACD Group ..............100
Wrap-Up Time On/Off ............................101
Activation Code ........................................102
Anonymous Calls......................................103
Answering Calls........................................104
The following features are available: ....... 104
Auto Redial ..............................................105
Boss Groups:........................................... 107
Call Forward ......................................... 108
Privacy ................................................. 110
Call Forward ............................................ 111
Call Return .............................................. 119
Caller Blocking......................................... 121
Camp-On:: .............................................. 122
Call Back .............................................. 122
Cancellation Code .................................... 123
Canned Messages .................................... 124
Class of Service (COS) Switchover............. 127
Conference:............................................. 128
3-Way Calling........................................ 128
Conference:............................................. 131
Multi-Party............................................ 131
Release ................................................ 132
Custom ................................................... 133
Do Not Disturb (DND) .............................. 135
Executive Privilege ................................... 138
FlexiCall .................................................. 139
Follow Me................................................ 145
Freedom (IRSS)....................................... 147
Table of Contents TOC-iiiT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Group Calls (Conference):.........................156
Group Call Features ...............................157
Preset Conference Activation ..................158
Temporary Conference Activation............ 159
Joining..................................................160
Forced Release of a Participant............... 161
Forced Release of an Entire Group Call....162
Group Listening........................................163
History ....................................................165
Hold ........................................................ 168
Hot Line (Immediate) ...............................171
Language ................................................172
Last Number Redial ..................................173
Malicious Call Trace ..................................176
Malicious Call Trace Printout......................178
Message:.................................................179
Answering.............................................179
Message:.................................................182
Leaving.................................................182
Cancellation ..........................................183
Mute Microphone......................................184
Night Answer (Central Bell/UNA Pickup) ..... 185
Page Queue............................................. 186
Paging: ................................................... 187
Public Address....................................... 187
Voice (To Single Keyset)........................ 188
Zone (To Keyset Group)......................... 189
Park........................................................ 190
Passcode................................................. 193
Phone Dial Lock ....................................... 195
Pickup: Group, Directed............................ 196
Programmable Buttons............................. 199
Receiving Calls / Answering Calls .............. 209
Relay (Accessory) .................................... 210
Reminder ................................................ 211
Ring Adjustment ...................................... 213
Room Status............................................ 214
Security Line............................................ 216
Send....................................................... 217
Speed Dialing: ......................................... 218
Programming Coral Private Libraries ...... 218
Using Private and Public Libraries ........... 221
Time & Date............................................ 222
Transfer .................................................. 224
Table of Contents TOC-ivT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Volume Adjustment .................................. 228
Waiting Calls — Receiving .........................230
Wakeup...................................................231
Appendix A - Glossary ................................A-1
Appendix B - Tones ....................................B-1
Introduction i T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Introduction
Welcome to the Coral System. Much thought has gone into making this system flexible and easy to use. The Coral allows your telephone to be tailored to the requirements of both you and your organization.
This user guide provides a full description of the capabilities and operation of the telephone when connected to the Coral system. Although the features provided by the Coral are large in number, their operation is straightforward and user­friendly. Many of the Coral features, which have been assigned during initial installation, are provided on an individual extension (station) basis. Feature allocation may also be changed to suit a changing working environment. Not every feature code in this guide is likely to have been installed in your system or extension. Check with your system administrator for a list of the features actually installed.
Note: Coral features are subject to COS authorization and some features require a later Coral Main Software version.
For more information, contact your system administrator.
Additionally, this guide provides a full description of the capabilities and operation of the T328 Executive IP Phone IP terminals, which are based on Session Initiation Protocol (SIP).A phone overview is presented describing the phones’ hardware and user relevant internal software. The next section includes a detailed description of all the Coral features that can be operated with these phones, in alphabetical order. The Table of Contents also doubles as an index to the various features that the Coral supports for T300 Series telephones.
Note: Some features have several options. In this case all of the options are listed under the major feature name;
examples of this are ACD & UCD Groups, Boss Groups, and Group Calls.
The appendices, located at the end of this guide, give explanations of special terms and operations used throughout the guide, and are useful when a more detailed description of telephony terms is required.
Introduction ii T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Symbols and Conventions
Before using your telephone it is important to understand the symbols and typographical conventions used in this guide. These symbols and conventions indicate information that requires special attention, as described in the tables below:
The following symbols are used throughout this guide.
The following typographical conventions are used throughout this guide.
Symbols Description
Activation Code, see Activation Code on page 102.
Cancellation Code, see Cancellation Code on page 123.
Convention Description
Fixed key figures might be used to represent the actual fixed or navigator keys.
Station Features on page 91 References to items in this book (or other books) are indicated in italics type.
FORWARD
Fixed function keys are displayed in narrow Bold text.
3. Auto Answer
• Options that can be selected from the graphic display screen are displayed in bold text.
[Config]
Text in a clear distinct box indicate a soft key option.
Saving Config File! Text in a bold Courier font indicates a graphic display message.
Introduction iii T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Related Documentation
Refer to the following documentation, as required, for information regarding the operation of your T300 Series telephone.
T300 Series Installation, Administration and Hardware Reference Manual
Program Interface and Database Reference Manual (Version 16. or higher)
List of Feature Codes iv T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Account Code...........................................................#1990
ACD & UCD Groups:
Load ID (for ACD Group).......................................#1973
Log-In/Out (for single ACD Group).... ... .... ... ... ... ....#1974
Primary Log-In (for ACD Group)............................#1442
Release/Resume From All ACD/UCD Groups.......#1975
Release/Resume From a Single UCD Group........#1991
Wrap-Up Code (ACD Group).................................#1977
Wrap-Up Time (ACD/UCD) On/Off........................#1976
Activation Code
....................................#11, #
1, or 1
Anonymous Calls......................
[MENU]>...Anonymous Call
Auto Redial..........................
[MENU]>...Auto Redial Setting
Boss Group:
Call Forward All Calls...............................................#168
Call Forward All Calls External ............................#17707
Call Forward Busy....................................................#167
Call Forward Busy External................................ #17706
Call Forward No Answer..........................................#169
Call Forward No Answ er External....................... #17708
Call Forward Timed................................................#1984
Call Forward Timed External.............................. #17709
Privacy ........................................................... #186 or #6
Call Forward:
All Calls........................................ ... ... ... .... ..... #141 or #8
All Calls External................................................ #17702
Busy........................................................................ #140
Busy External..................................................... #17701
No Answer............................................................... #142
No Answer External ........................................... #17703
Busy/No Answer............................................. #147 or #2
Busy/No Answer External .................................. #17705
Timed.................................................................... #1985
Timed External.................................................... #17704
Undefined Station ............................................... #17717
Call Hold.................................... HOLD fixed key or
[HOLD]
Call Park.................................................. #183 or 79 or #7
Call Pickup:
Directed.......................................................... #180 or 77
Group.............................................................#181 or 76
Night (Bell/UNA).............................................#192 or 78
The following feature codes are the default feature codes for all Coral IPx and Coral FlexiCom systems. Your Coral system may employ different feature codes. See your system administrator for the correct feature codes. An arrow () between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 56005849.
List of Feature Codes
List of Feature Codes v T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Call Return ....................................... [MENU]>...Call Return
Camp-On Call Back....................................................#176
Cancellation Code
...... ... ... ... ... .... ..........#10, #
0, or 0
Canned Messages............................. ... ... .... .#7026
7041
Class of Service (COS) Switchover............................#149
Conference:
3-Way Calling.................................. CONF fixed key or
[CONF]
Multiparty.....................................................70987099
Release..................................................................#1983
Custom...................................................
[MENU]>...Custom
Do Not Disturb (DND).................................... #145 or
[DND]
Executive Privilege.....................................................#170
FlexiCall:
FlexiCall All..........................................................#17710
FlexiCall Internal..................................................#17711
FlexiCall External.................................................#17712
Placing a new call..................................... ... ... ... .... ...
1
Call transfer...............................................................
2
Call divert to Coral station.........................................
3
Enabling Voice Mail (IVR) commands.......................
4
Call divert to desk phone ..........................................
5
Call Recording / Help Requesting.............................
6
Follow Me Internal+External.......................................#189
Follow Me External .................................................#17713
Freedom (IRSS)......................................................#17714
Placing a new IRSS call............................................
1
Call transfer.............. .... ... ..........................................
2
Call divert to Coral station.........................................
3
Enabling Voice Mail (IVR) commands........................
4
Call Recording / Help Requesting.............................
6
Group Calls.....................................................5600
5849
Add-On (Temporary) Group Call........................... #1449
Forced Release of a Participant............................ #1446
Forced Release of an Entire Group Call...... ... ... ... #1447
Group Listening ........................
[MENU]>...Group Listening
Headset Only......................................HEADSET fixed key
History..................................................................
[HISTORY]
Last Number Redial......... REDIAL fixed key or or #143
Language............................................
[MENU]>...Language
Malicious Call Trace on/off........................................#1740
List of Feature Codes vi T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Feature Code No. Feature Code No.
Malicious Call Trace Printout....................................#1741
Message:
Answering..........................#175 or MESSAGE fixed key
Leaving...........................................................#175 or #5
Cancellation...........................................................#1440
Mute (Microphone)....................................MUTE fixed key
Night Answer (Central Bell/UNA Pick Up) .........#192 or 78
Page _Q..........................................................7060
7069
Paging, Announcing:
Public Address.............................................7074
7079
Voice (To Single Keyset)................................ #191 or #3
Zone (To Keyset Group)..................................7300-7309
Passcode Change......................................................#179
Phone Dial Lock .........................................................#148
Programmable Buttons.......................
[MENU]>...DSS Keys
Relay (Accessory) ..........................................7086
7091
Reminder Request......................................................#172
Ring Adjustment............. ... ... ... ... .... ... .
[MENU]>...Ring Tone
Room Status .. .... ...... ... .... ... ... ... ... .... ... ... ... .... .#7026
7041
Security Line...........................................................#17700
Speed Dialing: Programming Private Library..............#193
Time & Date....................................
[MENU]>...Time & Date
Transfer...................................................... XFER fixed key
Volume Adjustment......................
[MENU]>...Phone Volume
Wakeup Request............................................. ........ #173
Phone Overview 1 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Phone Overview
The following pages provide a general overview of the T328 Executive IP Phone’s hardware and software options. See the Station Features section, beginning on page 91 for a complete list of the phone’s station features.
Phone Overview 2 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 Front View
T328 Front View
Volume
button
10 User
programmable keys with removable faceplate
Navigator keys and OK button
Dial pad
(key pad)
Handset
Speaker
Graphic display
4 Soft keys
Message Waiting Indicator
_
8 fixed function keys
6 Account buttons
Phone Overview 3 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 with optional X338 — Front View
T328 with optional X338 — Front View
Phone Overview 4 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Component Descriptions
Phone Component Descriptions
The following table describes the control buttons and keys found on the T328 Executive IP Phone.
Component Description
Dial Pad (Key Pad)
Number buttons used for dialing and entering codes, passwords, names, etc. Depending on the input mode, digits, lower/upper case, or special characters can be entered.
Fixed Function keys
Eight fixed telephony function keys are available: Message, Conference, Mute, Redial, Headset, Hold, Transfer, and Speaker.
For details, refer to the item description in this User Guide.
Graphic Display
Displays pertinent calling/menu/line information, based on the phone status (e.g., idle, busy, dialing...).
Display size: 320 x 160 pixels with 4-level grayscale and back light
Note: The back light is lit when the phone rings or when any key is pressed. It
turns off shortly after the phone becomes idle.
Handset
Works as a typical phone handset.
Headset
Non-manufacturer headset purchased by customer.
Hook Switch
On-hook or off-hook for handset.
Loudspeaker
Loudspeaker used when speakerphone is on for hands free mode or ringing and paging.
Microphone
Input for sound device used in hands free operation.
Navigator keys & OK button
Up/Down Right/Left arrows used to navigate between the menu items. Use the OK button to select a menu item.
Phone Overview 5 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Component Descriptions
Programmable Keys
These keys can be used for line selection, account selection, or programmed keys (see Programmable Buttons (Line and Memory Keys) on page 199) which may include feature codes or dial numbers).
A LED lights when key is activated.
Power Indication LED
A lit LED indicates that the phone is on.
Soft Keys
Keys used to directly activate the feature option. Feature options change depending on the phone status or menu request.
X338
Optional expansion module used to add additional programmable buttons to the phone. These programmable buttons may be configured from the phone or from its Web page.
Up to three expansion modules can be connected in a daisy chain with 38 programmable buttons on each module.
Vo lu me Button
Used to adjust the volume of the Ringer, Speakerphone, handset and handset. During Idle or Ringing: Ring Volume is adjusted During Conversation: Speaker, Handset or Headset Volume is adjusted.
Component Description
Phone Overview 6 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 Bottom View
T328 Bottom View
Phone Overview 7 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 with optional X338 — Bottom View
T328 with optional X338 — Bottom View
Phone Overview 8 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Input/Output Ports and Switches
Input/Output Ports and Switches
These ports are located on the bottom side of the phone.
Component Description
Internet Connector Socket
Use this RJ-45 connector port to connect your phone to the LAN/WAN.
PC Connector Socket
Use this RJ-45 connector port when only one LAN/WAN outlet is available in your immediate vicinity. Connect your PC’s LAN wire to this connection socket while the phone is connected to the LAN/WAN.
Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when
PoE is unavailable. Note: An AC power adapter supplying
5VDC...2A maximum is required. It is not supplied with the
phone and must be ordered from the manufacturer only. The use of any other power adapter will void the warranty.
Handset Cord Socket
Connect the Handset cord to this RJ-9 socket.
Headset Wire Socket
Connect the Headset to this RJ-9 socket.
Phone Overview 9 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) PC Connection
PC Connection
The PC can be connected to the LAN/WAN via the phone. The phone is always active, even when the PC is turned off.
CAUTION! The phone is not shipped with an AC power adapter . The ONLY AC power adapter that may be used with
the phone is one purchased from the manufacturer. *The use of any other AC power adapter will void the warranty*
Phone Overview 10 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Desk Mounting
Desk Mounting
The phone can be desk mounted when required.
Note: For full instructions regarding desk mounting, refer to the T300 Series Installation Manual
Operating the Phone 11 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Desk Mounting
Operating the Phone
The T328 Executive IP Phone telephone is based on Session Initiation Protocol (SIP) allowing you extensive IP connectivity with your Coral based telephone. The phone includes a display screen of 320 x 160 pixels. The bottom line of the display is used to operate the dynamic soft keys which automatically change to offer features based on the phone’s current calling state (idle, busy, conf, hold, etc.).
In addition to the phone’s internally programmed features, you are af forded the Coral’s vast array of features which may be activated from your phone.
The T328 Executive IP Phone can be user configured using the phone’s c onfiguration options, accessed by its soft keys, or configured online using the phone’s own web pages, accessed by its IP address using your computer browser.
Additionally , the phone may hold different user profiles (up to six accounts), ideal for call centers where operators may change during different day and night shifts.
A Phone book directory, speed dial numbers and programmable buttons are all available by using the phone’ s fixed keys as well as programmable keys. Expansion modules enable increasing the T328 model’s programmable buttons from 16 to up to 130 buttons.
The back light is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle.
Operating the Phone 12 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display
Phone Display
T328 Idle Display
Back Light
The back light is lit when the phone rings or when any key is pressed. It turns off shortly after the phone becomes idle.
Idle Display
The phone’s idle display shows the date and time as well as the phone’s extension. (If your phone is configured with more than one account, press the right navigator key to display the required extension). The T300 Series phones are SIP based, requiring them to be registered by a proxy server in order for you to be able to dial. When the phone is properly registered, an Idle call icon is displayed next to the extension number and during calls, a Call-In-Progress icon is
Operating the Phone 13 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display
displayed. If the phone loses its connection to its proxy server for some reason, then the phone is not registered and a Registered Failed icon is displayed next to the extension dial number, see table below for icon descriptions.
During idle state, the Configuration and Call Log menus are the available soft key options. These options change as selections are made using the Navigator keys to scroll up/down/right/left and the OK button to choose. When there is a waiting message for the user, a Message icon is displayed to the left of the date and time line.
Table 1: Phone Display Icons
Icon Name Description
Idle
Displayed when the phone is onhook (idle state) and ready to dial or accept calls.
Registered Failed
Displayed when phone is not registered with the proxy server. No Coral calls may be placed or received; however, pure SIP calls may proceed.
Registering Displayed when the phone is registering.
Call-In­Progress
Displayed during a call, indicating that the phone is in an off-hook state.
Headset Indicates that the phone is in headset mode (during idle).
Speakerphone Displayed during a call, indicating that the phone is in speakerphone mode.
Network Connection
Flashes when the phone is disconnected from the network.
Missed Call Flashes after a call is not answered.
Receiving Call Displayed when there is an incoming call.
Operating the Phone 14 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display
Display During Calls
The phone’s soft key options change according to each call state, enabling the activation of related features, speed dial options or
[Menu] options. The soft keys are also used when editing feature values or entering names or dial numbers.
The phone’s maintenance and administration details can be viewed and configured via the phone’s
[Menu] options, or via
the phone Web page.
Making Call Displayed when there is an outgoing call.
Call Forward Displayed when an incoming call is fowarded to another number.
Do Not Disturb
Displayed when the phone’s DND feature is activated via the
[DND] soft key.
Auto Answer Displayed when the phone is in Auto Answer mode.
Call In Indicates that the call was incoming (History).
Call Out Indicates that the call was outgoing (History).
Call Mute Displayed when the Mute key is pressed during a call.
Call Hold
Displayed when
[Hold] is pressed during a call.
Voicemail Flashes when there is a voicemail message
SMS Flashes when there is an SMS message (for future use)
Table 1: Phone Display Icons
Icon Name Description
Operating the Phone 15 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the T328 Fixed Function Keys
Using the T328 Fixed Function Keys
Your phone is equipped with eight fixed function keys that allow you to activate features quickly from your phone panel.
T able 3: Fixed Function Key Descriptions
Feature Icon
Feature Name
Description See:
Message
Used to access your voicemail. The button lights when there is a message.
Message on page 179
Conference
Used to create 3 way conference calls. Conference on page 128
Operating the Phone 16 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the T328 Fixed Function Keys
Mute
Used to mute your voice while in conversation with another party. When this button is pressed, the other side does not hear any voice from your side.
Mute Microphone on page 184
Redial
Used, from idle, to redial the last number dialed. Last Number Redial on
page 173
Headset
Used to converse when using a headset. When this button is pressed, a dial tone is obtained. Pressing again ends the call.
The button lights when the phone is placed in Headset mode.
Hold
Used to hold calls when necessary. Hold on page 168
Transfer
Used for transferring calls. Transfer on page 224
Speaker
Used to converse hands-free.
T able 3: Fixed Function Key Descriptions
Feature Icon
Feature Name
Description See:
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