(Sea Softswitch Release 3)
.
T207M/NP, T208M/BL
T207M and T208M
IP Telephone
User Guide
(Edition 1.0)
© Copyright by TADIRAN TELECOM LTD., 2007-2008.
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
The information contained in this document is proprietary and is subject to all relevant copyright, patent and
other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM
LTD.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor
the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part,
without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the
information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or
specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is
assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any
way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for
informational purposes only and are not warranties of future performance, either express or implied. The
Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only
warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed
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Information contained herein is periodically updated and changes will be incorporated into subsequent editions.
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Table of Contents TOC-1 T200M Series User Guide (Coral Sea Softswitch)
Table of Contents
Introduction..................................................................................................................... 1
Conventions............................................................................................................. 2
Related Documentation........................................................................................... 3
Phone Overview.............................................................................................................. 4
T207M and T207M/NP Front View .......................................................................... 4
T207M and T207M/NP with TEM Front View.......................................................... 5
T208M and T208M/BL Front View........................................................................... 6
T208M and T208M/BL with TEM Front View........................................................... 7
Input/Output Ports and Switches............................................................................. 8
PC Connection ........................................................................................................ 9
Bottom and Side View ........................................................................................... 10
Component Descriptions ....................................................................................... 11
Desk Elevation Installation .................................................................................... 13
Wall Mounting........................................................................................................ 14
Using the Display Panel ........................................................................................ 15
Table of Contents TOC-2 T200M Series User Guide (Coral Sea Softswitch)
Using the Fixed and Navigator Keys ..................................................................... 17
Operating the Phone .................................................................................................... 18
Overview................................................................................................................ 18
Using the Telephony Features .............................................................................. 19
Using the Fixed Function Keys.............................................................................. 20
Using the Speakerphone....................................................................................... 22
Volume Adjustment ............................................................................................... 23
Ring Adjustment .................................................................................................... 24
Making Calls .......................................................................................................... 25
Making Internal Calls............................................................................................. 27
Making External Calls............................................................................................ 31
Receiving and Answering Calls............................................................................. 33
During Idle ............................................................................................................. 34
Return Calls........................................................................................................... 36
Table of Contents TOC-3 T200M Series User Guide (Coral Sea Softswitch)
Station Telephony Features......................................................................................... 37
Overview................................................................................................................ 37
Activation Code ..................................................................................................... 38
Auto Answer .......................................................................................................... 39
Call Forwarding ..................................................................................................... 40
Call Groups............................................................................................................ 43
Call Log ................................................................................................................. 44
Call Pickup............................................................................................................. 46
Caller ID Control.................................................................................................... 48
Call Waiting: Receiving.......................................................................................... 49
Camp On (Call Back)............................................................................................. 50
Cancellation Code ................................................................................................. 54
Conference (Multi-Party) Calls .............................................................................. 55
Conference Calls: Meet Me ................................................................................... 56
Conference Calls: N-Way Conference .................................................................. 58
Deflect (Divert) Call ............................................................................................... 59
Table of Contents TOC-4 T200M Series User Guide (Coral Sea Softswitch)
Do Not Disturb (DND)............................................................................................ 60
Emergency Calls ................................................................................................... 61
Hold ....................................................................................................................... 62
Login / Logout........................................................................................................ 63
Messages: Options................................................................................................ 64
Messages: Voice Mail............................................................................................ 65
Mobility: Call-through, Callback ............................................................................. 66
Mobility: Reach Me Anywhere............................................................................... 70
Mute Microphone................................................................................................... 71
Page Queue .......................................................................................................... 72
Programming: Feature Keys.................................................................................. 75
Programming: Button Labeling.............................................................................. 78
Redial (Last Number) ............................................................................................ 80
Speed Dialing: Private Library ............................................................................... 81
Transfer (Xfer) ....................................................................................................... 82
Table of Contents TOC-5 T200M Series User Guide (Coral Sea Softswitch)
Setup.............................................................................................................................. 85
Overview................................................................................................................ 85
User Definitions Menu ........................................................................................... 86
System Definitions Menu....................................................................................... 89
Appendix A: Glossary .................................................................................................. 90
Appendix B: Tones ....................................................................................................... 93
Appendix C: LED Indications (Programmable Keys) ................................................ 95
Appendix D: Troubleshooting ..................................................................................... 96
Index: Soft Keys and Feature Codes .......................................................................... 99
Introduction 1 T200M Series User Guide (Coral Sea Softswitch)
Introduction
The T207M, T208M, T207M/NP, and T208M/BL or Terminal with soft keys is a fully functional keyset that meets all your
telephony and office needs. It combines the ability to communicate with the IP world with the solid dependability and high
level of functionality available from the Coral Sea Softswitch. It can be used in a typical office environment or can connect to
the Coral Sea Softswitch via the IP environment from an external location, enabling telecommuting without losing the
benefits of the Coral Sea Softswitch rich features.
The benefits you receive from working with the phone will become an invaluable part of your work environment. While the
technology employed in the phone is state of the art, using the telephone is simple and straightforward. You will immediately
appreciate the easy to reach soft keys. Depending on the state of the telephone, the display automatically changes to provide
you with the appropriate options.
Many of the feature options, which have been assigned during initial installation, are provided on an extension (station) basis.
Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your
system administrator. Not every feature in this guide may have been installed in your system, or at your extension. Check with
your system administrator for a list of the specific features installed. In addition, some user settings and features, such as user
programmable keys, are configurable via your Coral Sea Softswitch portal. (To learn more about using this portal, refer to the
Coral Sea Softswitch Configuration Guide for End Users.)
This User Guide provides a full description of the capabilities and operation of the T207M, T208M, T207M/NP, T208M/BL
terminals.
The main section of this guide is organized according to Station Features. The appendices, located at the end of this guide,
give basic explanations of special terms and operations used throughout the guide, and are useful to consult for a fuller
explanation of telephony terms.
Introduction 2 T200M Series User Guide (Coral Sea Softswitch)
Conventions
Conventions
The following typographical conventions are used throughout this guide.
Example Description
Icons are used to represent the actual fixed and navigator keys.
See
page 17 and page 11 for a complete listing.
[CmOn]
Soft key names appear in a clear distinctive box.
See Index: Soft Keys and Feature Codes on page 99 for a complete listing.
HOLD
Emphasized (bold) text indicates fixed function keys or Direct Station
Selection (DSS) user programmable keys.
See
page 20 for a complete listing.
“See
Ring Adjustment” Text in italics refers you to another section of the guide or to other related
manuals. The blue font indicates that this is a clickable cross-reference link.
Italicized text is also used for notes.
ACTION SUCCEEDED
Text in Courier font indicates a display message.
OK
Introduction 3 T200M Series User Guide (Coral Sea Softswitch)
Related Documentation
Related Documentation
• T207M, T208M, T207M/NP, and T208M/BL Installation, Administration and Hardware Reference Manual
• SeaMail User Guide
• Coral Sea Softswitch Configuration Guide for End Users
Phone Overview 4 T200M Series User Guide (Coral Sea Softswitch)
T207M and T207M/NP Front View
Phone Overview
T207M and T207M/NP Front View
Vol ume
button
4 User programmed
keys with removabl
e
faceplate
9 Fixed
function ke
y
s
Microphone
Dial pad
(key pad)
Handset
Speaker
Graphic
display
4
Sof
t keys
Flashing ring
and message
waiting indicator
Navigator
keys
TEM connector
Phone Overview 5 T200M Series User Guide (Coral Sea Softswitch)
T207M and T207M/NP with TEM Front View
T207M and T207M/NP with TEM Front View
Volume
button
TEM expansion module
2x 22 user programmable
keys with removable faceplate
Handset
Speaker
4
Sof
t keys
Flashing ring
and message
waiting indicator
Dial pad
(key pad)
Graphic
display
Navigator
keys
9 Fixed
function ke
y
s
Microphone
4 User programmed
keys with removable
faceplate
Phone Overview 6 T200M Series User Guide (Coral Sea Softswitch)
T208M and T208M/BL Front View
T208M and T208M/BL Front View
Volume
button
4 User programmed
keys with removable
faceplate
9 Fixed
function ke
y
s
Microphone
Dial pad
(key pad)
Handset
Speaker
Graphic
display
4 Soft keys
Flashi
ng ring
and message
waiting indicator
Navigator
keys
TEM connector
Phone Overview 7 T200M Series User Guide (Coral Sea Softswitch)
T208M and T208M/BL with TEM Front View
T208M and T208M/BL with TEM Front View
Volume
button
4 User programmed
keys with removable
faceplate
9 Fixed
function ke
y
s
Microphone
Dial pad
(key pad)
Handset
Speaker
Graphic
display
4 Soft keys
Flashi
ng ring
and message
waiting indicator
Navigator
keys
TEM expansion module
2x 22 user programmable
keys with removable faceplate
Phone Overview 8 T200M Series User Guide (Coral Sea Softswitch)
Input/Output Ports and Switches
Input/Output Ports and Switches
These ports are located on the bottom of the phone (see the figure on page 10).
Component Description
Reset Button Used to reset the phone to its factory set default values.
Caution:Resetting the phone will erase all of the defined settings.
Link/Activity
Indicators
Indicates whether there is LAN/Intranet and/or PC activity.
LAN Connector
Socket
Use this RJ-45 connector port to connect your phone to the LAN/WAN.
PC Connector Socket Use this RJ-45 connector port when only one LAN/WAN outlet is available in your
immediate vicinity. Connect your PC’s LAN wire to this connection socket while the
phone is connected to the LAN/WAN.
Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power
when PoE is unavailable.
Note: An AC power adapter supplying 5VDC...2A maximum is required. It is not
supplied with the phone and must be ordered from the manufacturer only. The use of
any other power adapter will void the warranty.
Power Source
Selector (available on
some phones)
• Adapter — Switch to this option when a power adapter is connected to the phone.
• PoE: Power over Ethernet — Switch to this option to enable power for the phone
over your LAN/WAN connection.
Handset Cord Port Connect the Handset cord to this RJ-9 port.
Phone Overview 9 T200M Series User Guide (Coral Sea Softswitch)
PC Connection
PC Connection
The PC can be connected to the LAN/WAN via the phone. The phone will always be active, even when the PC is turned off.
CAUTION!
The phone is not shipped with an AC power adapter. The ONLY AC power adapter that may be used with
the phone is one purchased from the manufacturer.
*The use of any other AC power adapter will void the warranty*
DC-IN
5VDC...2A
AC
power adapter
+
-
Phone Overview 10 T200M Series User Guide (Coral Sea Softswitch)
Bottom and Side View
Bottom and Side View
Handset
connection
TEM
connector
Headset
connections
Service port
Do not open
Source
Adapter
PoE
Reset
Wall-mount hole
Service door
Left view
Bottom view
Right view
Product label
Power Source
DC-IN
Adapter
PoE
-
Reset
button
Link/
Activity
green LED
indicators
LAN
PC
Power
adapter
input
Power
source
selector
(available on some phones)
Handset
(Not used in
the current
Sea Softswitch
version)
Phone Overview 11 T200M Series User Guide (Coral Sea Softswitch)
Component Descriptions
Component Descriptions
The following table defines controls, buttons and keys found on the T207M, T208M, T207M/NP, and T208M/BL.
Component Description
Dial Pad (Key Pad) Digit keys used for dialing phone numbers or extension numbers.
Fixed Function
Keys
Nine keys for basic features: MSG, CONF, DIR, HEADSET, XFER, REDIAL, HOLD, MUTE, SPKR
(see page 20).
Fixed key OK (see Using the Fixed and Navigator Keys on page 17).
Graphic Display Displays pertinent calling/menu/line information, based on the phone status (e.g., idle, busy,
dialing...).
T207M and 207M/NP display size: three lines (128x32 pixels): System lines (1st and 2nd lines), and
function options (on 3rd line) according to phone status. See page 16.
T208M and T208M/BL display size: six lines (128x64 pixels): System lines (1st, 2nd, 3rd, 4th and 5th
lines), and function options (on 6th line) according to phone status. See page 16.
Handset Works as typical phone handset.
Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.
Hook Switch On-hook or off-hook for handset.
Loudspeaker Output sound device used in hands-free operation, paging and ringing.
Microphone Input sound device used in hands-free operation.
Navigator Keys
and Up/down, right/left arrows used to move from one option to another on
the display. Used for selecting without choosing or activating the option. See Using the Fixed and
Navigator Keys on page 17.
Phone Overview 12 T200M Series User Guide (Coral Sea Softswitch)
Component Descriptions
Programmable
Keys (DSS)
Provides a shortcut to a string of dial commands or telephone numbers, by using a pre-defined key,
known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this
can be done by pressing the programmed key.
Several dial commands, in a series, may be programmed into one DSS key - useful for one-button
speed dialing, voice response and voice mail system access, and other complex dialing patterns.
There are Four user programmable keys on the T207M, T208M, T207M/NP, and T208M/BL. A green
LED lights when a key is activated. DSS programmable keys are configurable via your Coral Sea
Softswitch portal only.
Ring and Message
Waiting Lamp
Lamp flashes at a slow rate, indicating that a message is waiting.
Lamp flashes at a faster rate (to the beat of the ring) when the phone is ringing.
Soft keys Located below the display panel, keys used to directly activate the feature option. See Using the
Telephony Features on page 19.
TEM Optional expansion module used to add additional programmable buttons to the phone. These
programmable buttons are configured via your Coral Sea Softswitch portal only.
2 x 22 programmable buttons.
Use the shift left and right keys to enable another 22 buttons. See page 77.
Volu me Ke y Adjust the volume (see Volume Adjustment on page 23) of the following components:
• Ringer - from idle or while the phone is ringing (see Ring Adjustment on page 24)
• Speaker/Handset - during a conversation (see Using the Speakerphone on page 22)
Component Description
Phone Overview 13 T200M Series User Guide (Coral Sea Softswitch)
Desk Elevation Installation
Desk Elevation Installation
The T207M, T208M, T207M/NP, and T208M/BL can be placed on your desk at different angles.
NOTE! For full instructions regarding desk elevation, refer to the T207M, T208M, T207M/NP, and T208M/
BL Installation Manual.
Step A
Step B Step C
Step D
Low
Medium
High
30
Step E Step F
60
45
Phone Overview 14 T200M Series User Guide (Coral Sea Softswitch)
Wall Mounting
Wall Mounting
The T207M, T208M, T207M/NP, and T208M/BL can be wall mounted when required.
NOTE! For full instructions regarding wall mounting your phone, refer to the T207M, T208M, T207M/NP,
and T208M/BL Installation Manual.
Wall
Phone
(right view)
Phone Overview 15 T200M Series User Guide (Coral Sea Softswitch)
Using the Display Panel
Using the Display Panel
The phone Display provides an easy-to-use control interface. On this display several different classes of function information
and controls are found. During normal operation the active function assumes control over the entire area of the display and all
of the soft keys. Meanwhile, the System Lines (1
st
and 2nd lines) which usually, in idle state, include the time, date, site name,
station name and number, automatically change to relay pertinent information about telephony states and operations, and the
calling party’s information.
Four soft keys located immediately below the display screen, act as triggers for any currently displayed phone function or
option. All of the information on the display panel (bottom line) continually changes to reflect options related to the current
state of the phone. In this manner, no matter which state the telephone is in (i.e. Idle, Ringing, etc.) the relevant option is
always next to and enabled by one of the soft keys.
08:30 08-Jul-2007 Site Name
Station Number Display Name
Ri
ng and Message
Waiting Indicator
Soft Keys
Feature Options
CalL Fwd Rdil CmOn
Time & Date
System Information Lines
Phone Overview 16 T200M Series User Guide (Coral Sea Softswitch)
Using the Display Panel
T207M and T207M/NP Display Panel
T208M and T208M/BL Display Panel
08:30 08-Jul-2007
Site Name
Station Numb
er Display Name
Ri
ng and Message
Waiting Indicator
Soft Keys
Feature Options
CalL Fwd Rdil CmOn
Time & Date
System Information Lines
Phone Overview 17 T200M Series User Guide (Coral Sea Softswitch)
Using the Fixed and Navigator Keys
Using the Fixed and Navigator Keys
The following table lists all the T207M, T208M, T207M/NP, and T208M/BL fixed keys and describes the actions they
invoke.
Fixed Key Action
Activates a telephony feature after selecting it with the navigator keys (same as using
the soft key).
Press and hold
down
Provides access to all the functions availabe during idle via the Features menu and
provides access to the other Main Menu options (see page 34).
NOTE! In order for the Main Menu options to appear on the display panel, you must press and
hold the OK key for at least three seconds.
Moves the cursor (→) left and right, or goes to the next or previous menu or list when
the cursor is at the end of a line.
Used to scroll soft key option lists when
↓ , or ↑ appear on the display line above
the soft keys. Press to scroll back one menu or list; to scroll forward
one menu or list.
OK
OK
OK
OK
Operating the Phone 18 T200M Series User Guide (Coral Sea Softswitch)
Overview
Operating the Phone
Overview
Operating the phone is as simple as pressing a button. Operate the phone using a combination of soft and fixed keys. The
phone options appear in the display area on the bottom line of the display panel, and automatically change to reflect the
current state of the telephone.
Four soft keys, located immediately below the display panel, allow you to enable the relevant options as they appear. The soft
key options change every time the phone status changes.
Nine fixed function keys are provided, the functions of which are system-wide programmable. Typical functions for these
keys are: MSG, XFER, CONF, REDIAL, DIR, HOLD, HEADSET, MUTE, AND SPKR (see
Using the Fixed and
Navigator Keys on page 17)
.
Soft key functions can also be selected by pressing on the navigator keys. Pressing on the respective arrow moves the
location of the cursor to the next function. To activate the required function, press the OK key.
Use
[Esc] to bring the T207M, T208M, T207M/NP, and T208M/BL display to the beginning of the soft key options. When the
[Esc] soft key does not appear on the display panel, press the left key instead to return to the previous soft key options.
Press up/down keys and to scroll through lines of the soft key feature options. Press left/right keys and
to move from one option to the next on the displayed line.
A selected option is indicated by an arrow at its left (→ Fwd).
Additional options on a lower line of the display are indicated by a down arrow (
↓ Dnd).
Additional options on a higher line of the display are indicated by an up arrow (
↑ CalL).
Additional options on both a lower and higher line of the display are indicated by a double arrow (
Rdil).
An activated option is indicated by a bullet at its left (• Fwd).
A selected and activated option is indicated by a bold arrow at its left ($ Fwd
).
Operating the Phone 19 T200M Series User Guide (Coral Sea Softswitch)
Using the Telephony Features
Using the Telephony Features
You do not have to memorize any access codes to activate any of the Coral Sea Softswitch system telephony features.
Each state change in the phone (such as from idle to ring, ring to answer, answer to transfer, etc.) causes the associated staterelated features to appear on the display panel. Simply choose the feature you would like to activate by pressing its associated
soft key. When the feature is activated, a bullet appears next to the feature. As shown below, while in idle mode when DND
(Do Not Disturb) is off, no bullet appears next to DND. When DND is activated, a bullet is displayed next to DND.
DND OFF
DND ON
NOTE! Figures depicting the various display panel (4-soft key) options appear throughout this guide.
Where a list, menu or sub-menu continues through several lines, these are indicated as Page 1,
Page 2, etc. The location of the soft key options that appear in the figures in this guide may differ
from their actual locations on your phone.
Several telephony features are toggle switches. Therefore, the first time you press a feature’s soft key, the feature is activated
or turned on. The second time you press the same feature’s soft key, the feature is canceled or turns off automatically.
See
Index: Soft Keys and Feature Codes on page 99 for an alphabetic list of all available feature options.
Page 1
08:30 08-Jul-2007 Company xyz
Station No. Display Name
→ Dnd PcUp AcL
Page 2
*DND*
Station No. Display Name
→•Dnd PcUp AcL
Operating the Phone 20 T200M Series User Guide (Coral Sea Softswitch)
Using the Fixed Function Keys
Using the Fixed Function Keys
Nine phone buttons are programmed during installation, and are the same for each keyset system-wide. These fixed system
keys cannot be programmed from the telephone.
The nine fixed keys features are:
Feature Description
/ MSG
For future use.
/ CONF
Used for 3-Way Conference Call. See “Transfer: 3-Way Conference” on page 84.
/ DIR
For future use.
/ HEADSET
For future use.
MSG
DIR
CONF
REDIAL
XFER
HOLD
HEADSET
MUTE
SPKR
VOL
21
abc
def
5
6
4
jkl
mno
ghi
8
7
tuv
wxyz
pqrs
0
#
*
Fixed Keys
MSG
CONF
DIR
HEADSE
T
Operating the Phone 21 T200M Series User Guide (Coral Sea Softswitch)
Using the Fixed Function Keys
/ XFER
Used to transfer a call. When using Transfer, a dial tone is heard, enabling you to transfer the call.
Transfer puts the second party on Hold and the
held party hears either music or a tick-tone, as
defined system-wide.
See “Transfer (Xfer)” on page 82.
/ REDIAL
Used to redial the last number (most recent number) dialed from this phone. See “Redial (Last
Number)” on page 80.
/ HOLD
The Hold key is used for placing a party on Hold while another call is made or received. The held
party can hear one of the following: music, ring-back tone, busy tone or no sound at all, as defined
system-wide. See “Hold” on page 62.
/ MUTE
Used to activate/deactivate the voice transmit from this phone. A red LED indicates that the Mute
feature in on. (see on page 65).
/ SPKR
The Speaker key is used to converse hands-free. When conversing through the speaker, voice
volume can be adjusted. Volume of call monitoring, paging, etc. can also be adjusted by using the
volume control key. A green LED is associated to indicate its status. You can program additional
SPKR keys via your Coral Sea Softswitch portal. See page 22 and page 23.
Feature Description
XFER
REDIA
L
HOLD
MUTE
SPKR
Operating the Phone 22 T200M Series User Guide (Coral Sea Softswitch)
Using the Speakerphone
Using the Speakerphone
The phone is equipped with a speaker so that it can operate as a speakerphone. This enables you to converse without lifting
the handset. Pressing the speakerphone
(SPKR) key automatically switches on the microphone and speaker. All dialing or
conversation is automatically hands-free; the handset remains on the cradle.
Hands-Free Conversation
With handset on cradle:
When the handset is on the cradle and
SPKR flashes, you can speak hands-free by pressing the flashing SPKR key or by using
one of the methods described in
Making Calls on page 25.
Switchover from speakerphone to handset:
When you are using the speakerphone and want to use the handset for private conversation, lift the handset. The
SPKR key
LED will go off.
Switchover from handset to speakerphone:
When you are using the handset and want to use the speakerphone, first press
SPKR. When the SPKR key LED is lit, replace
the handset on the cradle.
Disconnecting calls:
Either press the lit
SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key
LED is off.
Call monitoring (when programmed for combined audio):
When you are using the handset and wish to activate the speaker for group listening, press
SPKR. When the LED is lit, the
combined audio is active. To return to private conversation, press
SPKR again. The LED will go off.
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