Tadiran Telecom T207M, T207NP, T208M, T208BL, T207M/NP User Manual

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(Sea Softswitch Release 3)

T207M/NP, T208M/BL

T207M and T208M

IP Telephone

User Guide

(Edition 1.0)

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404

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The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

Table of Contents TOC-1 T200M Series User Guide (Coral Sea Softswitch)

Table of Contents

Introduction..................................................................................................................... 1

Conventions............................................................................................................. 2

Related Documentation........................................................................................... 3

Phone Overview.............................................................................................................. 4

T207M and T207M/NP Front View .......................................................................... 4

T207M and T207M/NP with TEM Front View.......................................................... 5

T208M and T208M/BL Front View........................................................................... 6

T208M and T208M/BL with TEM Front View........................................................... 7

Input/Output Ports and Switches............................................................................. 8

PC Connection ........................................................................................................ 9

Bottom and Side View ........................................................................................... 10

Component Descriptions ....................................................................................... 11

Desk Elevation Installation .................................................................................... 13

Wall Mounting........................................................................................................ 14

Using the Display Panel ........................................................................................ 15

Table of Contents TOC-2 T200M Series User Guide (Coral Sea Softswitch)

Using the Fixed and Navigator Keys ..................................................................... 17

Operating the Phone .................................................................................................... 18

Overview................................................................................................................ 18

Using the Telephony Features .............................................................................. 19

Using the Fixed Function Keys.............................................................................. 20

Using the Speakerphone....................................................................................... 22

Volume Adjustment ............................................................................................... 23

Ring Adjustment .................................................................................................... 24

Making Calls .......................................................................................................... 25

Making Internal Calls............................................................................................. 27

Making External Calls............................................................................................ 31

Receiving and Answering Calls............................................................................. 33

During Idle ............................................................................................................. 34

Return Calls........................................................................................................... 36

Table of Contents TOC-3 T200M Series User Guide (Coral Sea Softswitch)

Station Telephony Features......................................................................................... 37

Overview................................................................................................................ 37

Activation Code ..................................................................................................... 38

Auto Answer .......................................................................................................... 39

Call Forwarding ..................................................................................................... 40

Call Groups............................................................................................................ 43

Call Log ................................................................................................................. 44

Call Pickup............................................................................................................. 46

Caller ID Control.................................................................................................... 48

Call Waiting: Receiving.......................................................................................... 49

Camp On (Call Back)............................................................................................. 50

Cancellation Code ................................................................................................. 54

Conference (Multi-Party) Calls .............................................................................. 55

Conference Calls: Meet Me ................................................................................... 56

Conference Calls: N-Way Conference .................................................................. 58

Deflect (Divert) Call ............................................................................................... 59

Table of Contents TOC-4 T200M Series User Guide (Coral Sea Softswitch)

Do Not Disturb (DND)............................................................................................ 60

Emergency Calls ................................................................................................... 61

Hold ....................................................................................................................... 62

Login / Logout........................................................................................................ 63

Messages: Options................................................................................................ 64

Messages: Voice Mail............................................................................................ 65

Mobility: Call-through, Callback ............................................................................. 66

Mobility: Reach Me Anywhere............................................................................... 70

Mute Microphone................................................................................................... 71

Page Queue .......................................................................................................... 72

Programming: Feature Keys.................................................................................. 75

Programming: Button Labeling.............................................................................. 78

Redial (Last Number) ............................................................................................ 80

Speed Dialing: Private Library ............................................................................... 81

Transfer (Xfer) ....................................................................................................... 82

Table of Contents TOC-5 T200M Series User Guide (Coral Sea Softswitch)

Setup.............................................................................................................................. 85

Overview................................................................................................................ 85

User Definitions Menu ........................................................................................... 86

System Definitions Menu....................................................................................... 89

Appendix A: Glossary .................................................................................................. 90

Appendix B: Tones ....................................................................................................... 93

Appendix C: LED Indications (Programmable Keys) ................................................ 95

Appendix D: Troubleshooting ..................................................................................... 96

Index: Soft Keys and Feature Codes .......................................................................... 99

Introduction 1 T200M Series User Guide (Coral Sea Softswitch)

Introduction

The T207M, T208M, T207M/NP, and T208M/BL or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs. It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Sea Softswitch. It can be used in a typical office environment or can connect to the Coral Sea Softswitch via the IP environment from an external location, enabling telecommuting without losing the benefits of the Coral Sea Softswitch rich features.

The benefits you receive from working with the phone will become an invaluable part of your work environment. While the technology employed in the phone is state of the art, using the telephone is simple and straightforward. You will immediately appreciate the easy to reach soft keys. Depending on the state of the telephone, the display automatically changes to provide you with the appropriate options.

Many of the feature options, which have been assigned during initial installation, are provided on an extension (station) basis. Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator. Not every feature in this guide may have been installed in your system, or at your extension. Check with your system administrator for a list of the specific features installed. In addition, some user settings and features, such as user programmable keys, are configurable via your Coral Sea Softswitch portal. (To learn more about using this portal, refer to the Coral Sea Softswitch Configuration Guide for End Users.)

This User Guide provides a full description of the capabilities and operation of the T207M, T208M, T207M/NP, T208M/BL terminals.

The main section of this guide is organized according to Station Features. The appendices, located at the end of this guide, give basic explanations of special terms and operations used throughout the guide, and are useful to consult for a fuller explanation of telephony terms.

Introduction 2 T200M Series User Guide (Coral Sea Softswitch)

Conventions

The following typographical conventions are used throughout this guide.

Example Description

Icons are used to represent the actual fixed and navigator keys. See

page 17 and page 11 for a complete listing.

[CmOn]

Soft key names appear in a clear distinctive box.

See Index: Soft Keys and Feature Codes on page 99 for a complete listing.

HOLD

Emphasized (bold) text indicates fixed function keys or Direct Station Selection (DSS) user programmable keys.

See

page 20 for a complete listing.

“See

Ring Adjustment” Text in italics refers you to another section of the guide or to other related

manuals. The blue font indicates that this is a clickable cross-reference link. Italicized text is also used for notes.

ACTION SUCCEEDED

Text in Courier font indicates a display message.

Introduction 3 T200M Series User Guide (Coral Sea Softswitch)

Related Documentation

• T207M, T208M, T207M/NP, and T208M/BL Installation, Administration and Hardware Reference Manual

• SeaMail User Guide

• Coral Sea Softswitch Configuration Guide for End Users

Phone Overview 4 T200M Series User Guide (Coral Sea Softswitch)

T207M and T207M/NP Front View

Phone Overview

T207M and T207M/NP Front View

Vol ume

button

4 User programmed

keys with removabl

faceplate

9 Fixed

function ke

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

Sof

t keys

Flashing ring

and message

waiting indicator

Navigator keys

TEM connector

Phone Overview 5 T200M Series User Guide (Coral Sea Softswitch)

T207M and T207M/NP with TEM Front View

Volume

button

TEM expansion module 2x 22 user programmable keys with removable faceplate

Handset

Speaker

Sof

t keys

Flashing ring

and message

waiting indicator

Dial pad

(key pad)

Graphic display

Navigator keys

9 Fixed

function ke

Microphone

4 User programmed

keys with removable faceplate

Phone Overview 6 T200M Series User Guide (Coral Sea Softswitch)

T208M and T208M/BL Front View

Volume

button

4 User programmed

keys with removable faceplate

9 Fixed

function ke

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

4 Soft keys

Flashi

ng ring

and message

waiting indicator

Navigator keys

TEM connector

Phone Overview 7 T200M Series User Guide (Coral Sea Softswitch)

T208M and T208M/BL with TEM Front View

Volume

button

4 User programmed

keys with removable faceplate

9 Fixed

function ke

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

4 Soft keys

Flashi

ng ring

and message

waiting indicator

Navigator keys

TEM expansion module 2x 22 user programmable keys with removable faceplate

Phone Overview 8 T200M Series User Guide (Coral Sea Softswitch)

Input/Output Ports and Switches

These ports are located on the bottom of the phone (see the figure on page 10).

Component Description

Reset Button Used to reset the phone to its factory set default values.

Caution:Resetting the phone will erase all of the defined settings.

Link/Activity Indicators

Indicates whether there is LAN/Intranet and/or PC activity.

LAN Connector Socket

Use this RJ-45 connector port to connect your phone to the LAN/WAN.

PC Connector Socket Use this RJ-45 connector port when only one LAN/WAN outlet is available in your

immediate vicinity. Connect your PC’s LAN wire to this connection socket while the phone is connected to the LAN/WAN.

Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power

when PoE is unavailable. Note: An AC power adapter supplying 5VDC...2A maximum is required. It is not

supplied with the phone and must be ordered from the manufacturer only. The use of any other power adapter will void the warranty.

Power Source Selector (available on

some phones)

• Adapter — Switch to this option when a power adapter is connected to the phone.

• PoE: Power over Ethernet — Switch to this option to enable power for the phone over your LAN/WAN connection.

Handset Cord Port Connect the Handset cord to this RJ-9 port.

Phone Overview 9 T200M Series User Guide (Coral Sea Softswitch)

PC Connection

The PC can be connected to the LAN/WAN via the phone. The phone will always be active, even when the PC is turned off.

CAUTION!

The phone is not shipped with an AC power adapter. The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer.

*The use of any other AC power adapter will void the warranty*

DC-IN

5VDC...2A

AC power adapter

Phone Overview 10 T200M Series User Guide (Coral Sea Softswitch)

Bottom and Side View

Handset

connection

TEM

connector

Headset

connections

Service port Do not open

Source

Adapter

PoE

Reset

Wall-mount hole

Service door

Left view

Bottom view

Right view

Product label

Power Source

DC-IN

Adapter

PoE

Reset

button

Link/

Activity

green LED

indicators

LAN

Power

adapter

input

Power

source selector (available on some phones)

Handset

(Not used in

the current

Sea Softswitch

version)

Phone Overview 11 T200M Series User Guide (Coral Sea Softswitch)

Component Descriptions

The following table defines controls, buttons and keys found on the T207M, T208M, T207M/NP, and T208M/BL.

Component Description

Dial Pad (Key Pad) Digit keys used for dialing phone numbers or extension numbers.

Fixed Function Keys

Nine keys for basic features: MSG, CONF, DIR, HEADSET, XFER, REDIAL, HOLD, MUTE, SPKR (see page 20).

Fixed key OK (see Using the Fixed and Navigator Keys on page 17).

Graphic Display Displays pertinent calling/menu/line information, based on the phone status (e.g., idle, busy,

dialing...). T207M and 207M/NP display size: three lines (128x32 pixels): System lines (1st and 2nd lines), and

function options (on 3rd line) according to phone status. See page 16. T208M and T208M/BL display size: six lines (128x64 pixels): System lines (1st, 2nd, 3rd, 4th and 5th

lines), and function options (on 6th line) according to phone status. See page 16.

Handset Works as typical phone handset.

Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.

Hook Switch On-hook or off-hook for handset.

Loudspeaker Output sound device used in hands-free operation, paging and ringing.

Microphone Input sound device used in hands-free operation.

Navigator Keys

and Up/down, right/left arrows used to move from one option to another on

the display. Used for selecting without choosing or activating the option. See Using the Fixed and

Navigator Keys on page 17.

Phone Overview 12 T200M Series User Guide (Coral Sea Softswitch)

Component Descriptions

Programmable Keys (DSS)

Provides a shortcut to a string of dial commands or telephone numbers, by using a pre-defined key, known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this can be done by pressing the programmed key.

Several dial commands, in a series, may be programmed into one DSS key - useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing patterns.

There are Four user programmable keys on the T207M, T208M, T207M/NP, and T208M/BL. A green LED lights when a key is activated. DSS programmable keys are configurable via your Coral Sea Softswitch portal only.

Ring and Message Waiting Lamp

Lamp flashes at a slow rate, indicating that a message is waiting. Lamp flashes at a faster rate (to the beat of the ring) when the phone is ringing.

Soft keys Located below the display panel, keys used to directly activate the feature option. See Using the

Telephony Features on page 19.

TEM Optional expansion module used to add additional programmable buttons to the phone. These

programmable buttons are configured via your Coral Sea Softswitch portal only. 2 x 22 programmable buttons. Use the shift left and right keys to enable another 22 buttons. See page 77.

Volu me Ke y Adjust the volume (see Volume Adjustment on page 23) of the following components:

• Ringer - from idle or while the phone is ringing (see Ring Adjustment on page 24)

• Speaker/Handset - during a conversation (see Using the Speakerphone on page 22)

Component Description

Phone Overview 13 T200M Series User Guide (Coral Sea Softswitch)

Desk Elevation Installation

The T207M, T208M, T207M/NP, and T208M/BL can be placed on your desk at different angles.

NOTE! For full instructions regarding desk elevation, refer to the T207M, T208M, T207M/NP, and T208M/

BL Installation Manual.

Step A

Step B Step C

Step D

Low

Medium

High

Step E Step F

Phone Overview 14 T200M Series User Guide (Coral Sea Softswitch)

Wall Mounting

The T207M, T208M, T207M/NP, and T208M/BL can be wall mounted when required.

NOTE! For full instructions regarding wall mounting your phone, refer to the T207M, T208M, T207M/NP,

and T208M/BL Installation Manual.

Wall

Phone

(right view)

Phone Overview 15 T200M Series User Guide (Coral Sea Softswitch)

Using the Display Panel

The phone Display provides an easy-to-use control interface. On this display several different classes of function information and controls are found. During normal operation the active function assumes control over the entire area of the display and all of the soft keys. Meanwhile, the System Lines (1

and 2nd lines) which usually, in idle state, include the time, date, site name, station name and number, automatically change to relay pertinent information about telephony states and operations, and the calling party’s information.

Four soft keys located immediately below the display screen, act as triggers for any currently displayed phone function or option. All of the information on the display panel (bottom line) continually changes to reflect options related to the current state of the phone. In this manner, no matter which state the telephone is in (i.e. Idle, Ringing, etc.) the relevant option is always next to and enabled by one of the soft keys.

08:30 08-Jul-2007 Site Name

Station Number Display Name

ng and Message

Waiting Indicator

Soft Keys

Feature Options

CalL Fwd Rdil CmOn

Time & Date

System Information Lines

Phone Overview 16 T200M Series User Guide (Coral Sea Softswitch)

Using the Display Panel

T207M and T207M/NP Display Panel

T208M and T208M/BL Display Panel

08:30 08-Jul-2007

Site Name

Station Numb

er Display Name

ng and Message

Waiting Indicator

Soft Keys

Feature Options

CalL Fwd Rdil CmOn

Time & Date

System Information Lines

Phone Overview 17 T200M Series User Guide (Coral Sea Softswitch)

Using the Fixed and Navigator Keys

The following table lists all the T207M, T208M, T207M/NP, and T208M/BL fixed keys and describes the actions they invoke.

Fixed Key Action

Activates a telephony feature after selecting it with the navigator keys (same as using the soft key).

Press and hold

down

Provides access to all the functions availabe during idle via the Features menu and provides access to the other Main Menu options (see page 34).

NOTE! In order for the Main Menu options to appear on the display panel, you must press and hold the OK key for at least three seconds.

Moves the cursor (→) left and right, or goes to the next or previous menu or list when the cursor is at the end of a line.

Used to scroll soft key option lists when

↓ ,  or ↑ appear on the display line above

the soft keys. Press to scroll back one menu or list; to scroll forward one menu or list.

Operating the Phone 18 T200M Series User Guide (Coral Sea Softswitch)

Overview

Operating the Phone

Overview

Operating the phone is as simple as pressing a button. Operate the phone using a combination of soft and fixed keys. The phone options appear in the display area on the bottom line of the display panel, and automatically change to reflect the current state of the telephone.

Four soft keys, located immediately below the display panel, allow you to enable the relevant options as they appear. The soft key options change every time the phone status changes.

Nine fixed function keys are provided, the functions of which are system-wide programmable. Typical functions for these keys are: MSG, XFER, CONF, REDIAL, DIR, HOLD, HEADSET, MUTE, AND SPKR (see

Using the Fixed and

Navigator Keys on page 17)

Soft key functions can also be selected by pressing on the navigator keys. Pressing on the respective arrow moves the location of the cursor to the next function. To activate the required function, press the OK key.

Use

[Esc] to bring the T207M, T208M, T207M/NP, and T208M/BL display to the beginning of the soft key options. When the

[Esc] soft key does not appear on the display panel, press the left key instead to return to the previous soft key options.

Press up/down keys and to scroll through lines of the soft key feature options. Press left/right keys and

to move from one option to the next on the displayed line.

A selected option is indicated by an arrow at its left (→ Fwd).

Additional options on a lower line of the display are indicated by a down arrow (

↓ Dnd).

Additional options on a higher line of the display are indicated by an up arrow (

↑ CalL).

Additional options on both a lower and higher line of the display are indicated by a double arrow (

Rdil).

An activated option is indicated by a bullet at its left (• Fwd). A selected and activated option is indicated by a bold arrow at its left ($ Fwd

Operating the Phone 19 T200M Series User Guide (Coral Sea Softswitch)

Using the Telephony Features

You do not have to memorize any access codes to activate any of the Coral Sea Softswitch system telephony features.

Each state change in the phone (such as from idle to ring, ring to answer, answer to transfer, etc.) causes the associated staterelated features to appear on the display panel. Simply choose the feature you would like to activate by pressing its associated soft key. When the feature is activated, a bullet appears next to the feature. As shown below, while in idle mode when DND (Do Not Disturb) is off, no bullet appears next to DND. When DND is activated, a bullet is displayed next to DND.

DND OFF

DND ON

NOTE! Figures depicting the various display panel (4-soft key) options appear throughout this guide.

Where a list, menu or sub-menu continues through several lines, these are indicated as Page 1, Page 2, etc. The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your phone.

Several telephony features are toggle switches. Therefore, the first time you press a feature’s soft key, the feature is activated or turned on. The second time you press the same feature’s soft key, the feature is canceled or turns off automatically.

See

Index: Soft Keys and Feature Codes on page 99 for an alphabetic list of all available feature options.

Page 1

08:30 08-Jul-2007 Company xyz

Station No. Display Name

→ Dnd PcUp AcL

Page 2

*DND*

Station No. Display Name

→•Dnd PcUp AcL

Operating the Phone 20 T200M Series User Guide (Coral Sea Softswitch)

Using the Fixed Function Keys

Nine phone buttons are programmed during installation, and are the same for each keyset system-wide. These fixed system keys cannot be programmed from the telephone.

The nine fixed keys features are:

Feature Description

/ MSG

For future use.

/ CONF

Used for 3-Way Conference Call. See “Transfer: 3-Way Conference” on page 84.

/ DIR

For future use.

/ HEADSET

For future use.

MSG

DIR

CONF

REDIAL

XFER

HOLD

HEADSET

MUTE

SPKR

VOL

abc

def

jkl

mno

ghi

tuv

wxyz

pqrs

Fixed Keys

MSG

CONF

DIR

HEADSE

Operating the Phone 21 T200M Series User Guide (Coral Sea Softswitch)

Using the Fixed Function Keys

/ XFER

Used to transfer a call. When using Transfer, a dial tone is heard, enabling you to transfer the call. Transfer puts the second party on Hold and the

held party hears either music or a tick-tone, as

defined system-wide.

See “Transfer (Xfer)” on page 82.

/ REDIAL

Used to redial the last number (most recent number) dialed from this phone. See “Redial (Last

Number)” on page 80.

/ HOLD

The Hold key is used for placing a party on Hold while another call is made or received. The held party can hear one of the following: music, ring-back tone, busy tone or no sound at all, as defined system-wide. See “Hold” on page 62.

/ MUTE

Used to activate/deactivate the voice transmit from this phone. A red LED indicates that the Mute feature in on. (see on page 65).

/ SPKR

The Speaker key is used to converse hands-free. When conversing through the speaker, voice volume can be adjusted. Volume of call monitoring, paging, etc. can also be adjusted by using the volume control key. A green LED is associated to indicate its status. You can program additional

SPKR keys via your Coral Sea Softswitch portal. See page 22 and page 23.

Feature Description

XFER

REDIA

HOLD

MUTE

SPKR

Operating the Phone 22 T200M Series User Guide (Coral Sea Softswitch)

Using the Speakerphone

The phone is equipped with a speaker so that it can operate as a speakerphone. This enables you to converse without lifting the handset. Pressing the speakerphone

(SPKR) key automatically switches on the microphone and speaker. All dialing or

conversation is automatically hands-free; the handset remains on the cradle.

Hands-Free Conversation

With handset on cradle:

When the handset is on the cradle and

SPKR flashes, you can speak hands-free by pressing the flashing SPKR key or by using

one of the methods described in

Making Calls on page 25.

Switchover from speakerphone to handset:

When you are using the speakerphone and want to use the handset for private conversation, lift the handset. The

SPKR key

LED will go off.

Switchover from handset to speakerphone:

When you are using the handset and want to use the speakerphone, first press

SPKR. When the SPKR key LED is lit, replace

the handset on the cradle.

Disconnecting calls:

Either press the lit

SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key

LED is off.

Call monitoring (when programmed for combined audio):

When you are using the handset and wish to activate the speaker for group listening, press

SPKR. When the LED is lit, the

combined audio is active. To return to private conversation, press

SPKR again. The LED will go off.

Operating the Phone 23 T200M Series User Guide (Coral Sea Softswitch)

Volume Adjustment

Press the volume key to increase or decrease the volume of the phone loudspeaker and handset.

While the volume is being changed, the top line of the display shows the volume level. The Speaker volume levels range from a MIN unit value of 0 to a MAX unit value of 9 (14dB range). The Handset volume level ranges from a MIN unit value of 0 to a MAX unit value of 9 (14dB range).

Speaker and Handset each has its own audio level and is independently influenced by volume buttons as follows:

• Speaker: When conversing through the speaker, voice volume can be adjusted. Volume of call monitoring, paging, etc.

can also be adjusted. This can also be done from idle.

• Speakerphone: When conversing hands-free, the built-in sensitive microphone is used to amplify your voice. The system

operates in such a way that the two connecting parties (i.e. you and the far side) cannot be heard simultaneously; the

stronger party is heard. Press VOL

+ to hear the far side more strongly, press VOL - to be heard more easily.

• Handset: When conversing through the handset or headset, receiver volume can be adjusted.

Operating the Phone 24 T200M Series User Guide (Coral Sea Softswitch)

Ring Adjustment

The phone ring volume can be changed from idle, or by using the volume key while the phone is ringing. You can use this to change the ring of two different telephones in the same room. Also note that the Message Lamp lights in beat with the ring while the phone is ringing.

Adjusting the ring volume level while ringing:

Press the up (+) or down (-) volume key. The ring volume level ranges from 0 (MIN ring) to 9 (MAX ring).

Adjusting the ring level from idle:

1. Press and hold OK and choose [Userdef].

2. Choose Ring Volume.

3. Adjust volume using the volume key (see Volume Adjustment on page 23).

4. Press [Save].

CAUTION!

The Ringer is disabled and the phone cannot receive calls when DND or Call Forward All is activated.

Operating the Phone 25 T200M Series User Guide (Coral Sea Softswitch)

Making Calls

To place a call use any of the following methods:

• Lift the handset and dial from the dial pad.

• Press

SPKR and begin dialing directly from the dial pad.

• Begin dialing without lifting the handset. The Speaker is automatically activated.

• Press any idle (LED not lit) preprogrammed DSS line key or

LINE key, and after hearing a dial tone begin dialing.

• If your phone is defined as a Hot Station via your Coral Sea Softswitch portal or by your system administrator:

• Hot Station Immediate mode (configured and enabled): Lift the handset or press any button to be immediately connected to the predefined number or user.

•

Hot Station Delay mode (configured and enabled): Press SPKR, LINE, or lift the handset. You are connected to the

predefined number or user after a system-defined time-out period. Note that you can place a call using any of the above methods before the time-out period is reached.

NOTE! If you receive an error message when attempting to connect, see “Appendix D: Troubleshooting”

on page 96 at the end of this document.

The options available in each of the selected phone states are described on the following pages:

Making Internal Calls

Upon Hearing Ringback Tone

.......................................................page 27

Upon Hearing Reorder Tone.........................................................page 28

Upon Hearing Busy Tone..............................................................page 29

During a Call .................................................................................page 30

Operating the Phone 26 T200M Series User Guide (Coral Sea Softswitch)

Making Calls

Making External Calls

When Making External Calls:

........................................................page 31

Upon Hearing Ringback Tone.......................................................page 32

Receiving and Answering Calls ....................................................page 33

Operating the Phone 27 T200M Series User Guide (Coral Sea Softswitch)

Making Internal Calls

Upon Hearing Ringback Tone

After dialing an internal destination number, the following features appear on your phone display when you hear a ringback tone. Wait for answer or press the nearby soft key to activate the required feature. See

page 19 for further details.

[CmpI] Camp On, also known as Call Back. When a station does not answer, you may request that the system

automatically call you back when the required destination number is available. See

Camp On (Call Back) on

page 50

[Mute] or MUTE Mute can be activated during ringback so that when the call is answered your side of the conversation is

muted and the called party will not hear you. When this feature is activated by the

[Mute] or MUTE on/off

toggle switch, a bullet appears to the left of

[Mute] and MUTE LED is lit red. The mute feature deactivates the

microphone for your speakerphone and handset and silences the ringer. Press the toggle key again to reactivate the microphone

(see Mute Microphone on page 71).

[Dsct]

Disconnect. Use this feature to reject the call.

INTERNAL called number or name

↓→ CmpI Mute Dsct

Operating the Phone 28 T200M Series User Guide (Coral Sea Softswitch)

Making Internal Calls

Upon Hearing Reorder Tone

After dialing an internal station that is idle, but has been set to Do Not Disturb, the following message appears.

NOTE! The message might vary depending on which system or device you are calling from.

Call failed due to username/num on DND

Operating the Phone 29 T200M Series User Guide (Coral Sea Softswitch)

Making Internal Calls

Upon Hearing Busy Tone

After dialing a destination number (internal or external), the following features appear on your display when you hear a busy tone. Hang up or press one of the soft keys.

NOTE! In order to hear a busy tone, Call Waiting must not be activated for your phone. For more

information, contact your system administrator.

[CmpI]

Camp On, also known as Call Back. Use this feature to have the system automatically call you back when the busy destination station is available. See

Camp On (Call Back) on page 50.

BUSY called number or name

↓→ CmpI

Operating the Phone 30 T200M Series User Guide (Coral Sea Softswitch)

Making Internal Calls

During a Call

The following features are available during an internal call:

[Trns] or [Flsh] Tran sfer / Fla sh passes your call to another destination. Pressing [Trns] or [Flsh] places the called party on Hold.

Dial a number (internal or external), and disconnect to transfer the call, or first announce the call and then disconnect. See

Transfer (Xfer) on page 82.

[Conf] Conference can be activated to establish a 3-way call. See Transfer: 3-Way Conference on page 84.[Dsct]

Disconnect. Use this feature to reject the call.

[Hold] Hold places the active call on hold. See Hold on page 62.

[Mute] or MUTE Mute can be activated during a conversation to mute your side of the conversation (handset and speaker-

phone). When this feature is activated by the

[Mute] or MUTE on/off toggle switch, a bullet appears to the left

[Mute] and MUTE LED is lit red. The mute feature deactivates the microphone for your speakerphone and

handset. Press the toggle key again to reactivate the microphone. See

Mute Microphone on page 71.

ANSWER 2nd party name or number

↓→ Dsct Hold Trns Conf

Operating the Phone 31 T200M Series User Guide (Coral Sea Softswitch)

Making External Calls

When Making External Calls:

Dial the external destination number.

NOTE! In some systems an outside dial tone must be heard before dialing can begin (default outside line

access code: 9).

Operating the Phone 32 T200M Series User Guide (Coral Sea Softswitch)

Making External Calls

Upon Hearing Ringback Tone

After dialing an external destination number, the following features appear on your phone display when you hear the ringback tone. Wait for an answer or press one of the soft keys to activate the required feature.

NOTE! The availability of some of the soft keys depends on the infrastructure on the external side.

[Trns]

or [Flsh] Trans fer / Flas h passes your call to another destination. Pressing [Trns] or [Flsh] places the called party on Hold.

Dial a number (internal or external), and disconnect to transfer the call, or first announce the call and then disconnect. See

Transfer (Xfer) on page 82.

[Conf] Conference can be activated to establish a 3-way call. See Transfer: 3-Way Conference on page 84. [Dsct]

Disconnect. Use this feature to reject the call.

[Hold] Hold places the active call on hold. See Hold on page 62.

[Mute] or MUTE Mute can be activated during ringback so that when the call is answered your side of the conversation is

muted and the called party will not hear you. When this feature is activated by the

[Mute] or MUTE on/off

toggle switch, a bullet appears to the left of

[Mute] and MUTE LED is lit red. The mute feature deactivates the

microphone for your speakerphone and handset and silences the ringer. Press the toggle key again to reactivate the microphone.

Answer outside telephone number

↓→ Dsct Hold Trns Conf

Operating the Phone 33 T200M Series User Guide (Coral Sea Softswitch)

Receiving and Answering Calls

There are several ways to answer calls. Answer the call directly by using the conventional methods such as pressing the flashing

SPKR key, lifting the handset or pressing any flashing key (DSS, Line, etc). Other options include using one of the

state-related Coral Sea Softswitch system telephony features before you answer or divert the unanswered call. The staterelated features automatically appear, as shown in the display below:

The caller ID is displayed on the top line.

[Mute] or MUTE Mute can be activated during ringing (before answering) so that when the call is answered your side of the

conversation is muted, and the caller will not hear you. When this feature is activated by the

[Mute] or MUTE

on/off toggle switch, a bullet appears to the left of

[Mute] and MUTE LED is lit red. The mute feature

deactivates the microphone for your speakerphone and handset and silences the ringer. Press the toggle key again to reactivate the microphone

[Anwr]

Answer. Use this feature to answer the call.

[Dsct] Disconnect. Use this feature to reject the call.

Tip: See Deflect (Divert) Call on page 59. Deflect is used to divert an incoming call to another

number. Press a preprogrammed DEFLECT CALL to XXXX key.

caller name or #

↓→ Mute Anwr Dsct

Operating the Phone 34 T200M Series User Guide (Coral Sea Softswitch)

During Idle

The following telephony features appear by default on the third line of your phone display during idle. Alternatively, they can be reached by pressing and holding (for at least three seconds) OK until the Main Main appears, and then choosing Features.

NOTE! Features and their locations in the idle state may be redefined to suit changing working stations or

adapted to your individual requirements by your system administrator. Not every feature in this guide may have been installed in your system, or at your extension. Check with your system administrator for a list of the specific features installed.

T207M & T207M/NP Features Menu T208M & T208M/BL Features Menu

[CalL] Call Log allows you to view and redial the most recent incoming/outgoing calls. See Call Log on page 44.

08:30 08-Jul-2007 Company xyz

Station No. Display Name

↓→ CalL Fwd Rdil CmOn

Esc

Main Menu:

Sysdef

Features

Esc

Main Menu:

Sysdef Userdef

Features

Operating the Phone 35 T200M Series User Guide (Coral Sea Softswitch)

During Idle

[Fwd] Call Forward enables you to define the conditions under which incoming calls to your station are forwarded

to another destination. See

Call Forwarding on page 40.

[Rdil] Redial is used to redial the last dialed number, or a number that has been saved. See Redial (Last Number) on

page 80

[PcUp] Call Pickup enables you to pickup another ringing phone in your system. See Call Pickup on page 46.

[CmOn] Camp On, also known as Call Back. When a network station is busy or does not answer, you may request

that the system automatically call you back when the required destination number is available. See

Camp On

(Call Back) on page 50

Operating the Phone 36 T200M Series User Guide (Coral Sea Softswitch)

Return Calls

Options

This class of calls typically indicates Return calls from busy or no answer stations, user errors, system errors or messages that are sent back to the station after an operation has succeeded or failed. Calls that are returned to the station generally require additional operations. To help you identify the type of return call that is pending, accompanying detailed messages are also shown on the console display.

Use the following guide to navigate through this topic:

Hold Return ..................................................................................page 62

Page Queue Return.......................................................................page 72

Transfer is not Completed.............................................................page 83

Station Telephony Features 37 T200M Series User Guide (Coral Sea Softswitch)

Overview

Station Telephony Features

Overview

The following pages detail the rich array of Coral Sea Softswitch system telephony features available on your phone. Features are accessed by use of the context-sensitive soft keys for ease of use, providing you with a wealth of functionality within easy grasp.

The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys. Each feature has a default activation code. However, these codes can be changed by your system administrator. For more detailed information about feature default dial codes, see

Index: Soft Keys and Feature Codes on page 99.

Any feature can be programmed into a programmable button by using its feature code and any required destination number. For example, you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan.

You can configure programmable buttons via your Coral Sea Softswitch portal.

This section is organized alphabetically, on a feature-by-feature basis. Use of this guide is straightforward, with each feature listed separately.

NOTE! The following pages list the features that are available on your phone. Not every feature in this

guide may have been installed in your system, or at your station/extension. Check with your system administrator for a list of the specific features installed.

Station Telephony Features 38 T200M Series User Guide (Coral Sea Softswitch)

Activation Code

Use the Activation code (default code: 11) as required when programming features.

The following symbol in this guide indicates an activation code:

See your system administrator, as to which activation code is used in your system. The activation code can be entered by dialing or programming a key with the code, or adding the code to the program of a feature key.

Station Telephony Features 39 T200M Series User Guide (Coral Sea Softswitch)

Auto Answer

Auto Answer activates your phone to immediately answer all incoming calls automatically via the speakerphone without first hearing the ring tone.

To set your phone to Auto Answer:

1. Dial the Auto Answer feature code (default code: 138).

2. Press

[Actv] (or press [DeAc] if you want to cancel Auto Answer). The ACTION SUCCEEDED message is displayed to inform

you that Auto Answer has been activated.

CAUTION!

Leaving your workstation while Auto Answer is activated will cause your station to answer an incoming call. All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.

Station Telephony Features 40 T200M Series User Guide (Coral Sea Softswitch)

Call Forwarding

Calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer).

NOTE! Call Forwarding can also be configured for when your user presence is Logged Off and DND via

your Coral Sea Softswitch portal. In addition, you can configure Call Forwarding to reject or forward calls from specific phones via your Coral Sea Softswitch portal.

A bullet appears next to any active forwarding feature on the Forwarding Options screen (Page 2 below), and an additional bullet appears next to [Fwd] on the idle screen (Page 1 below).

Forwarding options are accessed by pressing

[Fwd] from idle state.

[FwAl] Forward All Forwards your incoming calls to another destination. You can still place outgoing calls from

your terminal.

[FwAl] is activated, a *FWD* message appears on the top line to remind you that this feature has been

activated at your station.

Page 1

08:30 08-Jul-2007 Company xyz

Station No. Display Name

↓→ CalL •[Fwd] Rdil CmOn

Page 2

08:30 08-Jul-2007 Company xyz

Station No. Display Name

↓→ FwAl FwBs •FwNa Esc

Station Telephony Features 41 T200M Series User Guide (Coral Sea Softswitch)

Call Forwarding

[FwBs] Forward Busy Forwards your incoming calls to another destination when your terminal is busy.

NOTE! For the Forward Busy feature to function properly, Call Waiting must not be activated. For more

information, see your system administrator.

[FwNa]

Forward No Answer Forwards your incoming calls to another destination when you do not answer

within a system-defined number of seconds.

NOTE! You can edit the number of seconds via your Coral Sea Softswitch portal.

Operating Call Forward:

1. Choose the required forwarding option ([FwAl], [FwBs], [FwNa]).

NOTE! The Forward On Logoff does not have a dedicated soft key. For instructions on operating this

feature, see below.

2. Listen for the dial tone.

3. To set Call Forward, dial the destination number, OR

To cancel Call Forward, choose [CNCL], OR To change the Call Forward destination, dial the new destination number.

4. Listen for confirmation tone. The

ACTION SUCCEEDED message is displayed.

To set the call forward number for when you are logged off the system:

1. Dial the Call Forward On Loggoff feature code (contact your system administrator for the code used in your system).

2. Listen for the dial tone.

3. Dial the destination number where calls are to be forwarded when you are in a logged off state.

4. Listen for the confirmation tone. The

ACTION SUCCEEDED message is displayed.

Station Telephony Features 42 T200M Series User Guide (Coral Sea Softswitch)

Call Forwarding

Canceling a number from the Forward list:

1. Press [Fwd].

2. Choose the required forwarding option (

[FwAl], [FwBs], [FwNa]).

3. Listen for the dial tone.

4. Use the Up/Down keys to scroll through the list of Forward destinations and select a destination.

5. Choose [CNCL] or dial the deactivation code

8 to cancel the Forward. The ACTION SUCCEEDED message is displayed.

Station Telephony Features 43 T200M Series User Guide (Coral Sea Softswitch)

Call Groups

A call group includes several users and/or user groups under a dedicated extension number. When this number is called, the phones of all members belonging to the call group ring until one of them answers the call.

NOTE! To find out if you are a member of one or more call groups, contact your system administrator.

Calling a Call Group:

Dial the Call Group number.

Receiving a Call Group call:

When the Caller [Name or Number] calls Call Group message appears on your phone’s display panel:

1. Press the flashing

LINE key or [Aswr] or lift the handset.

2. Answer the call.

NOTE! The line key LED of all the other call group members stops flashing.

Station Telephony Features 44 T200M Series User Guide (Coral Sea Softswitch)

Call Log

The Call Log feature allows you to view and redial the most recent outgoing and incoming calls to your station. (The maximum number of calls that can be stored in the log are determined by your type of phone and system setup, as defined by your system administrator.) Calls are displayed with the name and number (where available).

If the name is unavailable, just the number will be shown. If incoming calls are not answered, a message indicating the number of new calls is displayed on the phone idle screen: < xx New Calls >, where xx indicates the number of new calls. This count is reset to zero once the Call Log is viewed, and is not shown again until there are new calls logged.

Press

[CalL] to access the Call Log options.

[Out] Outgoing Call Log is used to view the most recent outgoing calls made from your station.

[In] Incoming Call Log is used to view the most recent calls made to your station.

A bullet appears next to •

[Out] or •[In] to indicate when outgoing or incoming calls are logged for your station. If no calls are

logged, pressing

[Out] or [In] displays the < LIST IS EMPTY > message.

Page 1

08:30 08-Jul-2007 Company xyz

<02 New Calls>

↓→ [CalL] Fwd Rdil CmOn

Page 2

Call Log

→ In •Out Esc

Station Telephony Features 45 T200M Series User Guide (Coral Sea Softswitch)

Call Log

Use to scroll through the call records. The calls are listed in order of receipt/dialing, and are numbered accordingly

at the left of the call display, with the most recent listed first. In the example above, 01: Steve Williams 7652345

indicates that Steve Williams was the most recent person to call/be called.

NOTE! The maximum number of calls that can be stored in the log are determined by your type of phone

and system setup, as defined by your system administrator. Once this number is reached, any new calls added to the call log will result in the oldest record being deleted, on a first in, first out basis.

The keyset excludes duplicate numbers in the Call Log. A duplicate number is one that has called your station, or that has been called, more than once. Only the most recent call is displayed for each logged name/number. The following options are available:

[Del] Choose [Del] to delete the selected entry from the incoming/outgoing call log.

[Dial] Choose [Dial] to dial the selected entry from the incoming/outgoing call log.

[Clr] Choose [Clr] to delete all entries from the incoming/outgoing call log.

Page 3

In 10:00 29 May, 2006

↓ 01: Steve Williams 7652345 → Dial Del •Clr Esc

Station Telephony Features 46 T200M Series User Guide (Coral Sea Softswitch)

Call Pickup

This feature allows you to pick up any ringing phone or central bell within your system or pre-programmed Pickup Group.

Press

[PcUp] to access the Pickup options.

[Drct] Direct Call Pickup (default code: 77) - is used to answer any ringing phone in your system. At the prompt,

dial the number of the phone that is ringing and answer the call.

[Grp] Group Call Pickup (default code: 76) - is used to answer any ringing phone in your Pickup Group. The call

connects immediately upon pressing

[Grp].

NOTE! See your system administrator to define your own Pickup Group.

To answer another ringing phone in your system:

1. Press [PcUp] and then [Drct] or dial the Direct Call Pickup code (default code: 77). The DIRECT PICKUP message is

displayed.

2. Listen for the dial tone.

3. Dial the number of the ringing phone or bell.

4. Answer the call.

Page 1

08:30 08-Jul-2007 Company xyz

Station No. Display Name

→ Dnd [PcUp] AcL

Page 2

Call Pickup

→ Drct Grp Esc

Station Telephony Features 47 T200M Series User Guide (Coral Sea Softswitch)

Call Pickup

To answer an incoming call within your pickup group:

1. Press [PcUp] and then [Grp] or dial the Group Call Pickup code (default code: 76). The ANSWER GROUP PICKUP message is

displayed.

2. Answer the call.

Station Telephony Features 48 T200M Series User Guide (Coral Sea Softswitch)

Caller ID Control

This feature allows you (from idle) to show or hide your phone number on the display of the called external party (as well as internal party, depending on system-wide settings). Your telephone is pre-set in the system to either restrict or display for all calls. Use this feature to override this setting on a per-call basis, if permitted by your system administrator.

To dial using Caller ID Control:

1. Dial the required Caller ID Control feature code (show default: 14440 / hide default: 14441) or press a preprogrammed Restrict/Allow Identification DSS button. The

Id. RESTRICTED message is displayed.

2. Dial the number of the call destination.

Station Telephony Features 49 T200M Series User Guide (Coral Sea Softswitch)

Call Waiting: Receiving

A muted ring indicates that another call is waiting for you to answer. When you hear this tone, or when the second row displays a call waiting message, you have the following choices:

NOTES!

• In order for this feature to function properly, Call Waiting must not be activated for your phone. For more information, contact your system administrator.

• If your station is defined with the Forward No Answer feature, the call waiting call is automatically forwarded to the defined destination (see Call Forwarding on page 40).

Action Method

Current Call Waiting Call

Hold Answer 1. Press [Hold]

2. Upon hearing the ring, answer the waiting call

Continue Redirect Press a preprogrammed DEFLECT CALL to XXXX key.

See Deflect (Divert) Call on page 59. Deflect is used to divert an incoming call to another system station.

Station Telephony Features 50 T200M Series User Guide (Coral Sea Softswitch)

Camp On (Call Back)

Use this feature when an internal or network destination is busy or does not answer. Camp On notifies you by means of a distinctive ring (defined system-wide) when the camped-on number becomes available, and automatically re-calls this number as soon as you pick up the phone.

Camp On is automatically deactivated as soon as the camped-on party’s phone rings, or if the camping-on party disconnects the camp-on re-call.

Answering the call causes the camped on phone to immediately ring and the camping-on party is immediately transferred to the camped-on party.

Camp On can also be operated from idle. There are two Camp On features available from idle:

• Camp On Idle - starts ringing as soon as the non-answering party indicates it is available by being first busy and then idle again. Use this Camp On feature when you know that the other party is out of the office and cannot get back to you right away.

• Camp On Busy - informs you that the called busy number has become idle. Use this Camp On feature when you know that the other party is in the office and can get back to you shortly.

NOTE! If the camped-on party has DND (Do Not Disturb) activated, Camp-On is automatically activated

once the camped-on party cancels DND.

Press [CmpI] to camp-on to the unavailable line.

Page 1

INTERNAL called number or name

↓→ [CmpI] Mute Dsct

Page 2

ACTION SUCCEEDED

Station Telephony Features 51 T200M Series User Guide (Coral Sea Softswitch)

Camp On (Call Back)

Camping On upon hearing a busy or ringback tone:

Press [CmpI]. The ACTION SUCCEEDED message is displayed to inform you that you are camped on.

Answering a Camped On call:

Once the party becomes available (see Page 3 figure above), you are notified with a distinctive ring and the

CAMPED ON message is displayed.

Pick up the phone or press [Aswr] to call the party back or press [Dsct] if you do not want to answer.

Camping On while your phone is idle:

Press [CmOn].

Page 3

CAMPED ON called name or number

→ Mute Aswr Dsct

Page 1

08:30 08-Jul-2007 Company xyz

Station No. Display Name

↓→ CalL Fwd Rdil [CmOn]

Page 2

08:30 08-Jul-2007 Company xyz

Station No. Display Name

↓→ CmpI CmBy Esc

Station Telephony Features 52 T200M Series User Guide (Coral Sea Softswitch)

Camp On (Call Back)

1. Press one of the following:

•

[CmpI] - to camp-on to an idle party. You are notified when the party becomes available (after first being busy and then

idle again).

•

[CmBy] - to camp-on to a busy party. You are immediately notified if the number is currently available or once the busy

number has become available again.

2. Listen for the dial tone.

3. Dial the destination number. The

ACTION SUCCEEDED message is displayed to inform you that you are camped on.

(See

above for answering a Camped-on call).

Entering additional destinations to the Camp On list:

1. Press [CmOn].

2. Press

[CmpI] to camp-on to an idle party. Alternatively, press [CmBy] if you want to be notified when a busy number has

become idle.

3. Listen for the dial tone.

4. Dial the destination number. The CAMP ON IDLE message is displayed.

NOTE! If the destination number has already been added to your Camp On list, the ALREADY SET

message is displayed.

5. The ACTION SUCCEEDED message is displayed to inform you that you are camped on.

Canceling a number from the Camp On list:

1. Press [CmOn].

2. Press

[CmpI] or [CmBy] to view the general list of all camp-on destinations.

3. Use the Up/Down keys to scroll through the list of camp-on destinations and select a destination.

4. Choose [CNCL] to cancel Camp-On. The

ACTION SUCCEEDED message is displayed to inform you that you are no longer

camped-on.

Station Telephony Features 53 T200M Series User Guide (Coral Sea Softswitch)

Camp On (Call Back)

NOTE! All numbers in the Camp On list are automatically deleted when you logoff the Coral Sea

Softswitch. If a camped-on party logs off, that number is also removed from your Camp On list.

Station Telephony Features 54 T200M Series User Guide (Coral Sea Softswitch)

Cancellation Code

Use the Cancellation code (default code: 10) as required when programming features.

The following symbol in this guide indicates a cancellation code:

See your system administrator, as to which cancellation code is used in your system. The cancellation code can be entered by dialing or programming a key with the code, or adding the code to the program of a feature key.

Station Telephony Features 55 T200M Series User Guide (Coral Sea Softswitch)

Conference (Multi-Party) Calls

Conference calls allow several users to carry on a multi-party conversation.

Use the following guide to navigate through this section:

Conference Calls: Meet Me ..........................................................page 56

Conference Calls: N-Way Conference .........................................page 58

Station Telephony Features 56 T200M Series User Guide (Coral Sea Softswitch)

Conference Calls: Meet Me

In a Meet Me conference, the participants decide on a particular time for commencing the conference. At the designated time, all participants dial the assigned conference number and password, allowing each one to join the conference.

NOTE! If you do not know the conference number or password, contact your system administrator.

Joining a conference:

1. Dial the conference number at the assigned time. The Answer MeetMe message is displayed and you are prompted to enter the conference password.

2. Enter the conference password. Allow for a few seconds until you are transferred to the conference call.

3. Once you are transferred, one of the following messages is displayed depending on the number of participants:

• Conf with Conference Bridge (1)- if you are currently the only one in the conference

• Conf with [Name or Number of other participant]- if there are currently two participants in the

conference

• Conf with [Name or Number of other participants]- if there are currently three participants in the

conference

• Conf with Conference Bridge (X) - message is displayed, indicating the number of parties currently in the

conference call when there are more than three participants.

NOTE! A warning tone will be heard by all the participants.

Adding an additional (ad-hoc) party to a conference:

1. Press XFER or [Trns] to add additional ad-hoc parties.

2. Dial the destination number of the party you want to add to the conference.

3. Wait for the party to answer.

4. Press

[Conf] to remain on the line to stay connected to the conference.

NOTE! A warning tone will be heard by all the participants.

Station Telephony Features 57 T200M Series User Guide (Coral Sea Softswitch)

Conference Calls: Meet Me

Leaving a conference:

Press SPKR or hang up.

Releasing the Last Conference Ad-hoc Member from a Meet Me Conference

During an established Meet Me conference call, any party can release the last ad-hoc party to have joined the conference call. (The last ad-hoc party to join cannot release him or herself.)

Press a preprogrammed

Release Last Conference Member DSS button or press [RLst].

Station Telephony Features 58 T200M Series User Guide (Coral Sea Softswitch)

Conference Calls: N-Way Conference

Establishing an N-Way Conference

During a call you can use this feature to add another party to the call, creating a 3-way Conference call. Once a 3-way Conference call is established, repeat the steps 1 to 4 to add addtional parties, effectively creating a multi-party or “N-way” conference call.

1. During the call, press

[Conf] , XFER, or press a preprogrammed Flash Xfer DSS button. The original party is placed on

hold.

2. Dial the third party dial number.

3. Wait for the third party to answer.

4. Press

one of the following to establish a 3-way call: [Conf] , [Flsh] or press CONF. The Conf with Caller [Name or

Number]

message is displayed.

5. Repeat the above steps to add addtional parties to the conference call. The

Conf with Conference Bridge (X)

message is displayed, indicating the number of parties currently in the conference call.

NOTE! A warning tone is heard by all participants every time a new party is added to the conference call.

Releasing the Last Conference Member from a 3-Way or N-Way Conference

During an established conference call, any party can release the last ad-hoc party to have joined the conference call. The entire conference is released if there are less than two parties remaining in the conference. (The last ad-hoc party to join cannot release him or herself.)

• Press a preprogrammed

Release Last Conference Member DSS button or press [RLst].

NOTE! The initiator cannot be released from the conference call.

Station Telephony Features 59 T200M Series User Guide (Coral Sea Softswitch)

Deflect (Divert) Call

This feature allows you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without answering it. The call you are engaged in is not interrupted, nor is the incoming caller aware of the diversion. The destination can be any internal or external number. This feature can be utilized only if you have a preprogrammed

DEFLECT

CALL

button with a destination upon receiving an incoming call. The programmed destination station displays your caller

name or number, as well as the incoming caller name or number on the top line of the display panel.

To activate during ringing:

1. Press a preprogrammed DEFLECT CALL to XXXX key.

2. The incoming call is diverted to the programmed destination; the current call continues uninterrupted or the station remains idle.

NOTES!

• You can program a DEFLECT CALL button via your Coral Sea Softswitch portal. You can program as many buttons as you want, each with a different destination.

• Your station must be defined as multi-appearance to be able to divert a new call while engaged in a previous one.

your caller name or # DFLCT incoming caller name or #

↓→ Mute Aswr Dsct

Station Telephony Features 60 T200M Series User Guide (Coral Sea Softswitch)

Do Not Disturb (DND)

Use the Do Not Disturb feature to block incoming calls to your station. Via your Coral Sea Softswitch portal, you can configure all incoming calls to be forwarded to another number or user when your user presence is DND. Similarly, you can configure specific incoming calls to be forwarded, rejected or accepted as well. For more information, refer to the Sea Softswitch Configuration Guide for End Users.

This feature is accessible via

[DND] from idle. When activated, you are still able to make outgoing calls. Calling parties will be

disconnected after receiving a message on their display panel indicating that your presence is DND (see

Upon Hearing

Reorder Tone on page 28

for more details).

To set your phone to Do Not Disturb:

1. Press [DND]. The DND OFF ACTIVATE? message is displayed. Alternatively, you can also dial the DND feature code

(145).

2. Press

[Actv]. The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been activated.

When the feature is activated, a bullet appears next to

[DND] and a *DND* message appears on the top line to remind you that

the feature is activated.

To cancel Do Not Disturb:

1. Press •[DND]. The DND ON ACTIVATE? message is displayed. Alternatively, you can also dial the DND feature code

(default code: 145).

2. Press

[DeAc]. The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been deactivated.

08:30 08-Jul-2007 Company xyz

Station No. Display Name

• [Dnd] PcUp AcLi AuA

Station Telephony Features 61 T200M Series User Guide (Coral Sea Softswitch)

Emergency Calls

The Coral Sea Softswitch provides basic support of Enhanced 911. If the need arises, you can make emergency calls from your phone. Depending on system configuration, you are connected to your local or public emergency center.

To make an emergency call:

1. Dial your country’s emergency number with or without your company’s outside line access code. For example, in the United States dial ‘911’ or ‘9911’ if your outside line access code is ‘9’.

2. You are immediately connected to your local or public emergency center. Your location information is available through your phone to the answering 911 operator.

Station Telephony Features 62 T200M Series User Guide (Coral Sea Softswitch)

Hold

A calling party can be placed on hold while another call is made. The held party can hear either music or tick-tone as defined system-wide. Call Hold is accessible via

[Hold] or HOLD.

NOTE! You can also program a HOLD button via your Coral Sea Softswitch portal.

During a call, press [Hold] or HOLD to place the second party on hold.

The

[Retr] soft key is shown with a bullet next to it, indicating that a call has been placed on hold at your station and that you

can press this button to retrieve the call. A *HOLD* message appears on the top line to remind you that a call is held at your station. The preprogrammed

LINE or Line DSS key flashes.

Retrieving the call from Hold:

Press the flashing LINE key to connect or:

1. Press

[Retr] or HOLD. The Reconnect held party [Name or Number] message is displayed.

2. The held calls are returned in “first in/first out order”. If you do not return to the call on hold within a predetermined amount of time, the call will automatically return to you with the RECALL NAME message. Press

[Aswr] to return to the call or [Dsct] to cancel the hold.

Page 1

ANSWER name or number

→ Mute [Hold] Dsct Xfer

Page 2

*HOLD*

→•Retr CaIL Fwd Rdil

Station Telephony Features 63 T200M Series User Guide (Coral Sea Softswitch)

This toggle feature allows you to:

• Log in to a phone with your individual user settings

• Log out from your phone (or another phone to which you are logged in)

NOTE! In order to use this feature, a PIN code must be defined in your Sea Softswitch portal. If you are

not sure what your PIN code is, contact your system administrator.

To log in to a phone:

1. Dial Login/Logout feature code 123. The Login message is displayed.

2. Dial your alias (extension number). The

ENTER PIN message is displayed.

3. Dial your PIN code. Your settings are displayed on the phone.

To log out of a phone:

1. Dial Login/Logout feature code 123. The Login message is displayed.

2. Dial cancellation code

8 . The [------Logged out------] message is displayed to inform you that you are logged

out of the phone.

Station Telephony Features 64 T200M Series User Guide (Coral Sea Softswitch)

Messages: Options

You can leave a message at another station and conversely, any station can leave a message at your station. To learn more about the Message feature, refer to the SeaMail User Guide.

Station Telephony Features 65 T200M Series User Guide (Coral Sea Softswitch)

Messages: Voice Mail

You can use the Voice Mail feature to access your personal voice messaging system. To learn more about using the voicemail system, refer to the SeaMail User Guide.

Station Telephony Features 66 T200M Series User Guide (Coral Sea Softswitch)

Mobility: Call-through, Callback

The Mobility feature allows you to connect off-site phones, such as your home or mobile phone, to the Coral Sea Softswitch via a dedicated Mobility number. Once connected, you can make calls from within the system and activate Sea Softswitch features (see table on

page 69). The off-site phone operates as a virtual station in the Sea Softswitch.

Mobility services are based on your dedicated alais numbers, call access parameters, rules and announcements managed by your system administrator via the Sea Softswitch portal.

An authentication process is employed based on a combination of your off-site caller ID (ANI) number, dedicated systemwide Mobility number, and your PIN code.

There are two types of mobility services – Call-through and Callback. You can be provided with both services on the same off-site phone if your system administrator has assigned separate dedicated Mobility numbers for each service:

• Call-through—you call a dedicated Mobility number and receive a dial tone after successfully passing the authentication process. The off-site phone must provide an ANI number or you must enter a valid PIN code (if prompted).

• Callback—you call a dedicated Mobility number. The Sea Softswitch identifies you, disconnects the call, and calls you back at a predefined callback number. Upon answering the call, you receive a dial tone. Use the table below to record your Mobility numbers.

Mobility Number

Call-through

Callback

Station Telephony Features 67 T200M Series User Guide (Coral Sea Softswitch)

Mobility: Call-through, Callback

To place a Call-through Mobility call from an off-site phone:

1. Place a call to your dedicated Mobility number.

NOTE! If your ANI number is not recognized or you do not have a PIN code defined in the system you will

hear an announcement indicating that you are not authorized to use this Mobility service.

2. Listen for dial tone.

3. Dial your PIN code (if required by your authentication rules or if your phone does not present your ANI number).

NOTE! If you enter an invalid PIN code you will hear an announcement to enter the correct PIN code. If

you are not sure what your PIN code is, contact your system administrator.

4. Press #, and then listen for dial tone.

5. Place a call to the required destination number.

NOTE! If your destination is an external number, it should be preceded by an external line access code.

Depending on your settings, your off-site phone ANI or alias is displayed to the party receiving the call.

6. Listen for the ringback tone.

7. Wait for an answer.

8. Once in an established Call-through call, you can activate one of the options described in the table on

page 69.

Station Telephony Features 68 T200M Series User Guide (Coral Sea Softswitch)

Mobility: Call-through, Callback

To place a Callback Mobility call from an off-site phone:

1. Place a call to your dedicated Mobility number.

2. Listen for dial tone if your authentication rule requires a PIN code; otherwise, wait for ringback tone and proceed to Step

3. Dial your PIN code.

NOTE! If you enter an invalid PIN code you will hear an announcement to enter the correct PIN code. If

you are not sure what your PIN code is, contact your system administrator.

4. Press #. The call is disconnected.

5. Wait for the system to call you back.

NOTE! You can receive another call before the system calls you back; in this case, the system will

continually attempt to establish the Callback call according to a pre-defined Reattempt rule.

6. Answer the call from your Callback phone, as defined by your system administrator.

7. Listen for the distinctive dial tone.

8. Place a call to the required destination number.

NOTE! If your destination is an external number, it should be preceded by an external line access code.

Depending on your settings, your off-site ANI or alias is displayed to the party receiving the call.

9. Listen for the ringback tone.

10. Wait for an answer.

11. Once in an established Callback call, you can activate one of the options described in the table on

page 69.

Station Telephony Features 69 T200M Series User Guide (Coral Sea Softswitch)

Mobility: Call-through, Callback

Options available while in an established Mobility call

During a mobility call, a touch-tone based interactive subscriber’s menu allows you to activate the following basic call features by pressing keys on the phone dial pad:

To Dial Description

Place a new call

1 Listen for a dial tone indicating that you can place a call to a new contact. Your original

conversing party is disconnected.

DTMF tones ignored by Sea Softswitch

2 Changes the DTMF to transparent mode, allowing you to dial to voicemail, answering

machines, and any other service outside the Sea Softswitch system requiring DTMF tones. Note: Once you change the DTMF mode, you will not be able to use the other options in this

table for the current call.

Transfer call to your Sea Softswitch station

3 A dial tone prompts you to enter a transfer number. You are disconnected and your conversing

party is transferred to the new number. Your number is not displayed on the transferred party’s display.

Station Telephony Features 70 T200M Series User Guide (Coral Sea Softswitch)

Mobility: Reach Me Anywhere

You can be reached anywhere from any of your devices at any location, including internal Coral Sea Softswitch phones, as well as off-site phones, such as your cellular and home phones. Incoming calls ring simultaneously (or with a ring delay) on all of your specified devices until you answer the call on one of the phones.

If the answering phone is an off-site phone, the call automatically becomes an authorized mobility call. In this case, you can transfer the call to your internal Coral Sea Softswitch device (see table on

page 69).

The following diagram illustrates how you can be reached on any of your phones.

Coral Sea Softswitch

You answer one of your phones

Incoming call

All your phones ring simultaneously

or with preset rin

delays

Internal phone (alias)

External phones

FCN

ON/OFF ENTER

[Home]

[Cellular]

[Office]

Station Telephony Features 71 T200M Series User Guide (Coral Sea Softswitch)

Mute Microphone

During a conversation you may need to temporarily turn off the microphone on your telephone (handset and speakerphone). This will prevent the other party from hearing that portion of your conversation. The

[Mute]/MUTE key is an on/off switch and

can be pressed as many times as necessary.

NOTE! You can also program a MUTE button via your Coral Sea Softswitch portal.

The mute feature deactivates the microphone for your speakerphone and handset. Press the toggle key again to reactivate the microphone.

To turn off the microphone during a call:

• Press [Mute]/MUTE or the preprogrammed MUTE button. The party cannot hear your side of the conversation.

A bullet appears to the left of

[Mute] and MUTE LED is lit red.

To return to 2-way conversation:

• Press the lit •[Mute]/MUTE.

Station Telephony Features 72 T200M Series User Guide (Coral Sea Softswitch)

Page Queue

Page Queue allows you to park a call (up to ten calls can be multi-parked simultaneously by default) on designated Page_Q numbers by sending the call to one of ten Page Queue destinations. Once parked, a call can be either retrieved at your station or another station. The call can be picked up from any system station by dialing a Page Queue access code (default access codes are 7060-7069).

NOTE! To pick up the call, Mr. Doe should dial from any station to the relevant Page-Queue number. If

the call is not picked up within a predetermined time, it will automatically return to the originating station from which Page Queue was placed. See Return Call: on page 73 for details.

The party placed on Page Queue hears music.

To place a call in Page Queue:

1. While on a call, press [Trns].

2. Listen for the dial tone.

3. Dial a free Page Queue number (ten options see

Table on page 73) to send the call to Page Queue number x.

4. Listen for the confirmation tone. The

PARK-PICKUP Q message is displayed.

5. Announce that there is a call on Page_Q line x. Using available means of communication, notify another user to pick up the call. Usually announcing a call for pick up includes the name of the person being notified and the relevant Page_Q number.

To pick up a call placed in Page Queue (from any station):

1. Lift the handset of any telephone.

2. Dial assigned Page_Q access code (default codes: 7060-7069, see table

Table on page 73).

3. Begin speaking.

Station Telephony Features 73 T200M Series User Guide (Coral Sea Softswitch)

Page Queue

To pick up a call placed in Page Queue (from Page Queue originating station):

1. Dial assigned Page_Q access code (default: 7060-7069, see table below).

2. Begin speaking.

Return Call:

If the call is not picked up within a predefined time, it will automatically return to the originating station from which Page Queue was placed.

1. Press SPKR or

[Aswr] or pick up the handset to answer.

2. Begin speaking.

Page Queue - Access Codes

NOANS PARK-PICKUP Q dial# 2nd party#

→ Mute Aswr Dsct

Page queue

Number

Access Code

(Dial Pad#)

1 7060

2 7061

3 7062

4 7063

5 7064

Station Telephony Features 74 T200M Series User Guide (Coral Sea Softswitch)

Page Queue

6 7065

7 7066

8 7067

9 7068

10 7069

Page queue

Number

Access Code

(Dial Pad#)

Station Telephony Features 75 T200M Series User Guide (Coral Sea Softswitch)

Programming: Feature Keys

The phone comes equipped with 9 system-defined (fixed) keys as well as user dedicated keys.

There are four user programmable keys for the T207M, T208M, T207M/NP, and T208M/BL (see

page 4 and page 6), and up

to 48 with an optional TEM expansion module (see

page 5 and page 7).

NOTE! You can configure programmable buttons via your Coral Sea Softswitch portal.

The programmable buttons may include either dial numbers or Coral Sea Softswitch feature activation codes.

The T207M, T208M, T207M/NP, and T208M/BL phone includes four programmable buttons, each with a green LED indicator. The TEM expansion module may be attached to the phone and offers 44 additional programmable buttons. The TEM consists of two columns of 11 programmable buttons each, which are doubled by using the Shift Left key or Shift Right key.

For example, the top right button may include content AAA while the same button, when Shift Right precedes it, may contain content BBB. The same follows for the left sided buttons preceded by Shift Left.

To facilitate TEM button programming and labeling, you can print out the form on

page 77. Use the form to manually enter

the corresponding TEM key names.

NOTE! Since each TEM button can include two separate text entries (one entry is activated when

pressing the adjacent Shift key), the text you enter closest to the button is the one that appears when the Shift key is not used. Likewise, the text furthest from the button is the one that appears when the Shift key is used.

Station Telephony Features 76 T200M Series User Guide (Coral Sea Softswitch)

Programming: Feature Keys

Activating Programmable Keys on the TEM Expansion Module

MSG

CONF

DIR

HEADSET

XFER

REDIAL

HOLD

MUTE

SPKR

TEM

SHIFT

Programmable Keys

hift Lef

Shift Right

Station Telephony Features 77 T200M Series User Guide (Coral Sea Softswitch)

Programming: Feature Keys

TEM Programmable Keys Form

SHIFT

Shift (right

)

SHIFT (left

)

Station Telephony Features 78 T200M Series User Guide (Coral Sea Softswitch)

Programming: Button Labeling

The phone includes a removable vinyl overlay for the programmable buttons on the phone as well as on the TEM

expansion module, allowing you to label buttons.

The DESI Plus Labeling System is used to label the buttons on the phone. DESI Plus is a user-friendly and powerful telephone designation strip program, which allows an office printer to quickly create labels custom-designed for various phones.

The phone comes with a blank DESI label inserted beneath the vinyl overlay. Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper. The sheets of peel-off stickers are provided to label the phone buttons with names and phone numbers. To choose the appropriate label sheet layout designated for the specific phone model, see the table below.

Use DESI software downloaded from the manufacturer’s site: http://www.tadirantele.com/products_terminals.asp

or from the

DESI site: http://www.desi.com/download/partner/tadiran/6739/setup.exe

to print the labels from your computer. Follow the

online download instructions.

Phone Model

Label Sheet Catalog #

Details

Letter,

(8 ½ x 11”)

T207M, T208M, T207M/NP, T208M/BL

7744-7300066 7744-7300067 4 buttons

TEM 7744-7300068 7744-7300069 22 buttons

Station Telephony Features 79 T200M Series User Guide (Coral Sea Softswitch)

Programming: Button Labeling

Printing the multi-designation label:

• Use the DESI software to select the layout of your multi-designation label (as described on the previous page)

• Enter the button content names per button location

• Load the label sheet into the printer tray

• From the DESI Plus/DESI Lite menu, choose File > Print

To place labels:

1. Create and print the labels using the DESI software.

2. Remove the vinyl overlay with a paper clip (see figure below).

3. Affix your new button label/s.

4. Replace the vinyl overlay.

Button labelling for T207M & T207M/NP with TEM Button labelling for T208M & T208M/BL

Lift up using a paperclip to remove flexible vin

l overla

Lift up using a paperclip to remove flexible vin

l overla

Station Telephony Features 80 T200M Series User Guide (Coral Sea Softswitch)

Redial (Last Number)

This feature allows you to redial the last (most recent) number dialed from this phone.

Redialing is activated by pressing

[Rdil] from idle state.

NOTE! You can also program a REDIAL button via your Coral Sea Softswitch portal.

NOTE! You can also activate the Redial feature by pressing the fixed REDIAL key or the asterisk key (*)

from the dial pad.

08:30 08-Jul-2007 Company xyz

Station No. Display Name

→ CalL Fwd [Rdil] CmOn

Station Telephony Features 81 T200M Series User Guide (Coral Sea Softswitch)

Speed Dialing: Private Library

You may program your phone with your own private Speed Dial directory, which can be used to speed dial long numbers.

NOTE! You can program speed dial numbers as programmable buttons via your Coral Sea Softswitch

portal.

Station Telephony Features 82 T200M Series User Guide (Coral Sea Softswitch)

Transfer (Xfer)

You can transfer both internal and external calls to other users within your system or outside it. Transfer routes a call you received to an idle station. It can also link a call you held to other ports. A call can be screened or unscreened:

•

Screened Transfer (Consultation Transfer): You may announce the call before transferring.

•

Unscreened Transfer (Direct transfer, Blind transfer, Unsupervised transfer or Cold transfer): You may transfer the

call without a prior announcement or without notifying the recipient.

Transferring an established call:

1. During a call, press [Trns] or XFERor press a preprogrammed Flash Xfer DSS button. The original party is placed on hold.

2. Listen for the dial tone.

3. Dial the third party destination number.

NOTE! If you do not dial the third party within a predefined time, you are reconnected to the original party.

4. Choose one of the following options:

• Wait for an answer to announce the call and disconnect (screened transfer) or press

[Trns].

NOTE! Alternatively, once the second party answers your call, you can choose one of the following to

establish a 3-way call: [Conf] , [Flsh] or press CONF. See Transfer: 3-Way Conference on page 84 for details.

• Disconnect to automatically transfer the call (unscreened transfer).

Station Telephony Features 83 T200M Series User Guide (Coral Sea Softswitch)

Transfer (Xfer)

Transferring a held call:

Use transfer of a held call to connect an incoming call to the held party, such as when you have to locate someone for a caller.

1. Press

[Trns]or XFER. While the party is being held, dial a destination number.

2. Press the flashing DSS key associated with the held call.

3. Press

SPKR or hang up to transfer the call. Alternatively, to add the caller to a 3-way conversation call, press [Conf]. For

more information about conference calls, see

Conference (Multi-Party) Calls on page 55.

Station Telephony Features 84 T200M Series User Guide (Coral Sea Softswitch)

Transfer (Xfer)

Transfer: 3-Way Conference

During a call you can use this feature to add another party to the call, creating a 3-way Conference call.

1. During the call, press

[Trns] or XFER or press a preprogrammed Flash Xfer DSS button. The original party is placed on

hold.

2. Dial the third party dial number.

3. Wait for the third party to answer.

4. Press

one of the followingto establish a 3-way call: [Trns] , [Conf] , [Flsh] or press the CONF key.

5. Repeat Steps 1 to 4 to add additional parties to the conference call. The

Conf with Conference Bridge (X)

message is displayed, indicating the number of parties currently in the conference call.

Setup 85 T200M Series User Guide (Coral Sea Softswitch)

Overview

Setup

Overview

The general features of your phone can quickly and easily be configured using the soft keys. Many of these features will only need to be configured once, however they can easily be reconfigured at any future stage should your requirements change.

The following pages detail the setup and configuration options:

User Definitions Menu ..................................................................page 86

System Definitions Menu ..............................................................page 89

NOTE! The SysDef Menu is intended for system administrators or qualified technicians only since

changing your phone’s setup configuration could cause it to malfunction. Consequently, this guide only provides an overview of the SysDef menu. For detailed information about the SysDef Menu, system administrators can refer to the 207M, T208M, T207M/NP, and T208M/BL Installation Manual.

Setup 86 T200M Series User Guide (Coral Sea Softswitch)

User Definitions Menu

The Userdef function is used for setting various operating parameters for your phone, as well as general maintenance functions. These options are set with their factory default values. However, you may wish to change the maintenance options to suit your individual needs. To access the setup options, press and hold OK until the Main Menu appears (see

page 34), and

then choose Userdef; the Userdef menu options appear on the display panel.

T207M & T207M/NP Userdef Menu Options T208M & T208M/BL Userdef Menu Options

Esc

Userdef:

Ring Type

Software Version

Key Click

Time Zone

Ring Volume

Setup 87 T200M Series User Guide (Coral Sea Softswitch)

User Definitions Menu

Setup

Option

Description Method

Ring Volume

Used to adjust the ring volume of your phone

To adjust the ring tone volume:

1. Choose Ring Volume.

2. Adjust volume using the volume key (see Ring Adjustment on page 24).

3. Press [Save].

Ring Type

Used to adjust the ring type of your phone in order to distinguish between incoming internal and external calls.

To change the ring type:

1. Choose Ring Type.

2. Choose Internal, External or Voice Page (for future use).

3. Press [Edit].

4. Choose the required ring type.

5. Press [Esc].

Tone Type

Used to change the call progress tone plan (dial tone, busy tone, etc.) of your phone to match the local standard.

To change the tone type:

1. Choose Tone Type.

2. Press [Edit].

3. Choose the required country’s tone type.

4. Press [Esc].

Key Click

Used to turn the short beep sound heard when pressing key pad buttons on or off.

To turn key click on/off:

1. Choose Key Click.

2. Press [Edit].

3. Choose [Yes] to turn key click on or [No] to turn it off.

4. Press [Save] [Esc].

Setup 88 T200M Series User Guide (Coral Sea Softswitch)

User Definitions Menu

Time Zone

You can adjust the GMT time zone for your phone, if it is different from the time zone defined for the Coral system. Adjust your phone’s time zone settings if you use time-related Coral features, such as the Call Log feature. In these cases the phone clock is automatically adjusted to follow the localized time definitions.

To adjust the GMT time zone:

1. Choose Time Zone.

2. Press [Edit].

3. Choose the required time zone.

4. Press [Esc].

Software Version

Software Version is used to view your phone’s version.

To view your phone’s software version:

1. Press Software Version.

2. Press [Esc].

Setup

Option

Description Method

Setup 89 T200M Series User Guide (Coral Sea Softswitch)

System Definitions Menu

The Sysdef function is primarily used for setting various operating parameters for your phone by your system administrator or qualified technician. These options are set with their factory default values but may be edited as required. To access the setup options, press and hold OK until the Main Menu appears (see

page 34), and then choose Sysdef; the Sysdef menu options

appear on the display panel.

CAUTION! A password is required as a reminder that these parameters are sensitive and affect the operation of your

phone. This section provides a brief overview of the options available from the Sysdef menu. Changing your phone’s setup configuration could cause your phone to malfunction. For a detailed explanation of the Sysdef menu, system administrators can refer to the T207M, T208M, T207M/NP, and T208M/BL Installation manual.

The Sysdef menu consists of the following menus and options:

Menus Options

Information • Used to view current IP addresses and parameters for your phone

IP Parameters

• Used to enter/edit IP addresses and parameters for your phone

Operating Mode

• Survivability - Enable the system survivability feature for the phone

• Zip Tone - Configure the phone to work in Zip Tone mode

Diagnostics • Packets Lost - Displays the amount of packets lost (in percentage) since the last connection

• Average Delay - Displays the average delay statistic since the last connection

• Jitter - Displays packets lost since last connection

• Speed - Displays the network connection speed (10 or 100 Mbps)

• Duplex Mode - Displays the duplex mode (Full or Half)

Appendix A: Glossary 90 T200M Series User Guide (Coral Sea Softswitch)

Appendix A: Glossary

Term Description

Coral An IP converged communications and call management platform offering the features and

capabilities required in today’s business environment.

Dial For the purpose of this guide “Dial” means entering the relevant digits by pressing the number

on the Dial Pad (Keypad) that operates a feature or sends a call to a destination. Dial also means pressing a key programmed with the feature or destination (DSS).

Disconnect You may disconnect from an ongoing call by either pressing the Speaker key or by manually

replacing the handset onto its cradle (i.e. hang up).

Direct Station Selection (DSS)

Permits you to make or transfer a call to an extension by using a defined key. DSS can also be used on all accessible system ports. Instead of dialing a number this can be done by pressing the programmed key.

Endpoint The actual hardware or software that “rings” when called. An endpoint can be an IP telephone,

such as a FlexSet-IP or T207M / T208M. Throughout this guide, the term telephone is used when referring to an endpoint.

If a default user has been defined, a newly connected endpoint can be used to make calls to other users in the network. To receive calls, however, the endpoint must first be associated with a specific user.

Extension Each Coral Sea Softswitch internal telephone is called a station or an extension.

External Call A call to or from a device located outside a local network. Depending on the context, the local

network could be an organization’s PBX network, an area within a country, a cellular network, and so on.

Appendix A: Glossary 91 T200M Series User Guide (Coral Sea Softswitch)

Hot Station A telephone that automatically dials to a specified number when the handset is lifted or a

button is pressed. The routing can take place immediately upon off-hook or after a programmable delay to allow the user to start dialing.

Idle A station or extension that is not ringing or busy, therefore available for use.

Incoming Call Routing The way incoming calls are forwarded or rejected. Incoming calls can be rejected or routed to

different destinations depending on user availability, caller, and call time.

Internal Call A call to or from a device within a local network.

Off-Hook Lifting the telephone handset from its cradle has the same effect as pressing a

preprogrammed LINE or SPKR key, but automatically inhibits the Speakerphone facility. Offhook provides the dial tone, which then enables you to dial or activate a feature.

On-Hook Replacing the telephone handset on its cradle – has the same effect as pressing the SPKR

key.

Outgoing Call Routing A set of parameters and rules that define the way outgoing calls are routed.

Outside Line Access Code

A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group (default: 9).

Port Provides access to a device, station or trunk from within the system.

Recall- Automatic The call that you have transferred to another extension that is busy or that does not answer, or

that you have put on ‘hold’, which has returned to you after a predetermined time-out period.

Soft Key For a telephone with a display panel, a key at the bottom of the panel used to directly activate

the currently displayed feature.

Station Each Coral Sea Softswitch internal telephone is called a station or an extension.

System-defined Ask your system administrator for these values.

Term Description

Appendix A: Glossary 92 T200M Series User Guide (Coral Sea Softswitch)

Telephony Features The phone is part of the Coral Sea Softswitch family of telephones that have access to a rich

array of telephony features that are user activated. The features supplied by the Sea Softswitch system appear in thephone display whenever the phone is engaged.

TEM Programmable expansion module for the T207M, T208M, T207S and T208S series telephone

sets. Each module provides an additional 22(x2) programmable buttons.

Time-Out

A predetermined period of time allowed to complete a specific function. If the function is not completed, for example dialing, the caller is dropped and the exchange equipment freed for other users. (See also Recall- Automatic above.)

Transfer/Xfer XFER provides you with a distinctive dial tone, which enables you to transfer the call. XFER

puts the second party on Hold and the held party hears either music or a tick-tone, as defined system-wide.

Trunk An outside line from the telephone company that terminates at the customer’s location.

User An individual connected to the Coral Sea Softswitch system that usually has one or more

unique telephone numbers defined and is associated with one or more endpoints (see below).

User Group A collection of users. User groups enable administrators to treat multiple users as one unit.

Voicemail A centralized system of managing telephone messages for a large group of people. The

system stores incoming messages in personalized mailboxes associated with the user’s phone number.

To learn more about the Coral Sea Softswitch voicemail system, refer to the

SeaMail User Guide.

Term Description

Tadiran Telecom T207M, T207NP, T208M, T208BL, T207M/NP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual