Tadiran Telecom T207S, T207NP, T208S, T208BL, T207S/NP User Manual

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T207S/NP, T208S/BL

T207S and T208S

IP Telephone

User Guide

(Version 15.5)

Creating a new world of IPportunities

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting

TADIRAN TELECOM LTD.

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Table of Contents TOC-i T207S, T208S, T207S/NP and T208S/BL User Guide

Table of Contents

Introduction..................................................... i

Symbols and Conventions ..........................ii

Related Documentation..............................iii

List of Feature Codes.............................................iv

Phone Overview ............................................ 1

T208S and T208S/BL Front View ............. 2

T208S and T208S/BL with optional TEM —

Front View ................................................. 3

T207S and T207S/NP Front View ............. 4

T207S and T207S/NP with optional TEM —

Front View ................................................. 5

Phone Component Descriptions ................ 6

Phone Side and Bottom Views................... 8

Input/Output Ports and Switches................ 9

PC Connection ......................................... 10

Desk Elevation Installation ....................... 11

Wall Mounting .......................................... 12

Operating the Phone.................................... 13

Phone Display .......................................... 14

Using the Fixed Function Keys ................ 16

Configuration Options .............................. 18

Making Calls ............................................ 22

Receiving Calls / Answering Calls ........... 31

Ending Calls............................................. 32

Using the Phone Book Directory.............. 33

User Profiles ............................................ 37

Phone Information Parameters ................ 39

Network Settings...................................... 41

Configuring Phone Items via the Web......... 43

Information Page...................................... 44

Network Settings Page ............................ 48

Phone Settings Page ............................... 50

Phone Software Upgrade Page ............... 53

Personal Settings Page ........................... 57

System Settings Page.............................. 61

Phone Book Settings Page ...................... 65

TEM Settings Page .................................. 67

Station Features .......................................... 72

Account Code (as required) ........................ 73

Table of Contents TOC-ii T207S, T208S, T207S/NP and T208S/BL User Guide

Account Code (Forced) ...............................74

ACD & UCD Groups: ...................................75

Load ID - for ACD Group ..........................76

Log-In/Out - for a Single ACD Group .........77

Primary Log-In - for ACD Group ................78

Release/Resume from All Groups ..............79

Release/Resume from a UCD Group ..........80

Wrap-Up Code - for ACD Group ................81

Wrap-Up Time On/Off ..............................82

Activation Code ..........................................83

Auto Answer ..............................................84

Boss Group: ...............................................85

Call Forward ............................................86

Privacy....................................................88

Call Forward ..............................................89

Call Log .....................................................97

Caller Blocking ...........................................99

Camp-On:................................................101

Call Back ............................................... 101

Cancellation Code..................................... 102

Canned Messages..................................... 103

Class of Service (COS) Switchover ............. 106

Conference:............................................. 108

3-Way Calling........................................ 108

Conference:............................................. 109

Multi-Party ............................................ 109

Release ................................................ 110

Do Not Disturb (DND) .............................. 111

Executive Privilege ................................... 113

FlexiCall .................................................. 114

Follow Me................................................ 120

Freedom (IRSS) ....................................... 122

Group Calls (Conference): ........................ 131

Group Call Features ............................... 132

Preset Conference Activation.................. 133

Temporary Conference Activation ........... 134

Joining ................................................. 135

Forced Release of a Participant............... 136

Forced Release of an Entire Group Call ... 137

Hold........................................................ 138

Hot Line (Immediate) ............................... 139

Last Number Redial.................................. 140

Malicious Call Trace.................................. 141

Malicious Call Trace Printout ..................... 143

Table of Contents TOC-iii T207S, T208S, T207S/NP and T208S/BL User Guide

Message: .................................................144

Answering .............................................144

Message: .................................................145

Leaving................................................. 145

Cancellation .......................................... 146

Mute Microphone...................................... 147

Night Answer (Central Bell/UNA Pickup) ..... 148

Page Queue ............................................. 149

Paging:.................................................... 150

Public Address ....................................... 150

Voice (To Single Keyset)......................... 151

Zone (To Keyset Group) .........................152

Park ........................................................153

Passcode .................................................154

Phone Dial Lock ....................................... 156

Pickup: Group, Directed ............................ 159

Programmable Buttons .............................160

Receiving Calls / Answering Calls...............169

Relay (Accessory)..................................... 170

Reminder.................................................171

Ring Adjustment....................................... 173

Room Status ............................................175

Security Line............................................ 177

Speed Dialing: ......................................... 178

Using Phone’s SPD ................................ 178

Send ....................................................... 181

Speed Dialing: ......................................... 182

Programming Coral Private Libraries ....... 182

Using Private and Public Libraries ........... 185

Using Phone’s SPD ................................ 186

Time Zone............................................... 189

Tone ....................................................... 190

Transfer .................................................. 191

User Settings ........................................... 193

Volume Adjustment.................................. 195

Waiting Calls — Receiving......................... 197

Wakeup .................................................. 198

Appendix A - Glossary ................................ A-1

Appendix B - Tones .................................... B-1

Introduction i T207S, T208S, T207S/NP and T208S/BL User Guide

Introduction

Welcome to the Coral System. Much thought has gone into making this system flexible and easy to use. The Coral allows your telephone to be tailored to the requirements of both you and your organization.

This guide provides a full description of the capabilities and operation of the telephone when connected to the Coral system. Although the features provided by the Coral are large in number, their operation is straightforward and userfriendly. Many of the Coral features, which have been assigned during initial installation, are provided on an individual extension (station) basis. Feature allocation may also be changed to suit a changing working environment. Not every feature code in this guide is likely to have been installed in your system or extension. Check with your system administrator for a list of the features actually installed.

Note: Coral features are subject to COS authorization and some features require a later Coral Main Software version.

For more information, contact your system administrator.

Additionally, this guide provides a full description of the capabilities and operation of the T207S, T208S, T207S/NP and T208S/BL IP terminals, which are based on Session Initiation Protocol (SIP).

A phone overview is presented describing the phones’ hardware and user relevant internal software. The next section includes a detailed description of all the Coral features that can be operated with these phones, in alphabetical order. The Table of Contents also doubles as an index to the various features that the Coral supports for T207S, T208S, T207S/NP and T208S/BL telephones.

Note: Certain features have various user options. In this case all of the options are listed under the major feature

name; examples of this are ACD & UCD Groups, Boss Group and Speed Dialing.

The appendices, located at the end of this guide, give basic explanations of special terms and operations used throughout the guide, and are useful when a more detailed description of telephony terms is required.

Introduction ii T207S, T208S, T207S/NP and T208S/BL User Guide

Symbols and Conventions

Before you install your telephone it is important to understand the symbols and typographical conventions used in this guide. These symbols and conventions indicate information that requires special attention, as described in the tables below:

The following symbols are used throughout this guide.

The following typographical conventions are used throughout this guide.

Symbols Description

Activation Code, see Activation Code on page 83.

Cancellation Code, see Cancellation Code on page 102.

Convention Description

Fixed key figures might be used to represent the actual fixed or navigator keys.

Station Features on page 72 References to items in this book (or other books) are indicated in italics type.

DIR

Fixed function keys are displayed in narrow Bold text.

3.Tone

• Options that can be selected from the graphic display screen are displayed in bold text.

[Config]

Text in a clear distinct box indicate a soft key option.

Please Wait... Text in a bold Courier font indicates a graphic display message.

Introduction iii T207S, T208S, T207S/NP and T208S/BL User Guide

Related Documentation

Refer to the following documentation, as required, for information regarding the operation of your T207S, T208S, T207S/NP and T208S/BL telephone.

• T207S, T208S, T207S/NP and T208S/BL Installation, Administration and Hardware Reference Manual

• T207S (and T207S/NP) Quick Reference

• T208S (and T208S/BL) Quick Reference

• Program Interface and Database Reference Manual (Version 15.5 or higher)

List of Feature Codes iv T207S, T208S, T207S/NP and T208S/BL User Guide

Feature Code No. Feature Code No.

Account Code ........................................................... #1990

ACD & UCD Groups:

Load ID (for ACD Group) .......................................#1973

Log-In/Out (for single ACD Group) ........................#1974

Primary Log-In (for ACD Group) ............................ #1442

Release/Resume From All ACD/UCD Groups....... #1975

Release/Resume From a Single UCD Group ........#1991

Wrap-Up Code (ACD Group).................................#1977

Wrap-Up Time (ACD/UCD) On/Off ........................#1976

Activation Code

9.................................... #11, #



1, or 1

Auto Answer ..................................

[CONFIG] > Auto Answer

Boss Group:

Call Forward All Calls .............................................. #168

Call Forward All Calls External ............................#17707

Call Forward Busy ................................................... #167

Call Forward Busy External ................................ #17706

Call Forward No Answer..........................................#169

Call Forward No Answer External....................... #17708

Call Forward Timed................................................ #1984

Call Forward Timed External .............................. #17709

Privacy ........................................................... #186 or #6

Call Forward:

All Calls .......................................................... #141 or #8

All Calls External................................................ #17702

Busy ........................................................................ #140

Busy External..................................................... #17701

No Answer .............................................................. #142

No Answer External ........................................... #17703

Busy/No Answer ............................................ #147 or #2

Busy/No Answer External .................................. #17705

Timed .................................................................... #1985

Timed External.................................................... #17704

Undefined Station................................................ #17717

Call Hold .................................... HOLD fixed key or

[HOLD]

Call Log............................................................... [CALLLOG]

Call Park .................................................. #183 or 79 or #7

Call Pickup:

Directed.......................................................... #180 or 77

Group ............................................................. #181 or 76

Night (Bell/UNA)............................................. #192 or 78

The following feature codes are the default feature codes for all Coral IPx and Coral FlexiCom systems. Your Coral system may employ different feature codes. See your system administrator for the correct feature codes. An arrow (→) between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 5600→5849.

List of Feature Codes

List of Feature Codes v T207S, T208S, T207S/NP and T208S/BL User Guide

Feature Code No. Feature Code No.

Caller Blocking............................ [CALLLOG] > Blocking List

Camp-On Call Back.................................................... #176

Cancellation Code

8 ................................ #10, #



0, or 0

Canned Messages........................................ #7026

→7041

Class of Service (COS) Switchover............................ #149

Conference:

3-Way Calling .................................................... CONF fixed key

Multiparty .....................................................7098

→7099

Release..................................................................#1983

Do Not Disturb (DND)..................... #145 or

[CONFIG]>DND

Executive Privilege ..................................................... #170

FlexiCall:

FlexiCall All ..........................................................#17710

FlexiCall Internal .................................................. #17711

FlexiCall External.................................................#17712

Placing a new call .....................................................



Call transfer ..............................................................



Call divert to Coral station.........................................



Enabling Voice Mail (IVR) commands ......................



Call divert to desk phone ..........................................



Call Recording / Help Requesting.............................



Follow Me Internal+External .......................................#189

Follow Me External .................................................#17713

Freedom (IRSS)......................................................#17714

Placing a new IRSS call............................................



Call transfer...............................................................



Call divert to Coral station .........................................



Enabling Voice Mail (IVR) commands....................... .



Call Recording / Help Requesting.............................



Group Calls.....................................................5600

→5849

Add-On (Temporary) Group Call ........................... #1449

Forced Release of a Participant............................ #1446

Forced Release of an Entire Group Call ............... #1447

Headset Only .........................................Headset fixed key

Last Number Redial ......... REDIAL fixed key or



or #143

Malicious Call Trace on/off........................................#1740

Malicious Call Trace Printout ....................................#1741

Message:

Answering ................................... #175 or MSG fixed key

Leaving .......................................................... #175 or #5

List of Feature Codes vi T207S, T208S, T207S/NP and T208S/BL User Guide

Feature Code No. Feature Code No.

Cancellation ...........................................................#1440

Night Answer (Central Bell/UNA Pick Up) .........#192 or 78

Page _Q ......................................................... 7060

→7069

Paging, Announcing:

Public Address.............................................7074

→7079

Voice (To Single Keyset) ................................ #191 or #3

Zone (To Keyset Group) .................................7300-7309

Passcode Change ...................................................... #179

Phone Dial Lock ......................................................... #148

Programmable Buttons..............

[CONFIG]>Program Button

Relay (Accessory) .......................................... 7086

→7091

Reminder Request...................................................... #172

Ring Adjustment ..........................................

[CONFIG]>Ring

Room Status................................................. #7026

→7041

Security Line........................................................... #17700

Speed Dialing: Programming Private Library..............#193

Time Zone....................................................

[CONFIG]>Time

Tone.............................................................

[CONFIG]>Tone

Transfer ..................................................... XFER fixed key

Volume Adjustment.................................

[CONFIG]>Volume

Wakeup Request..................................................... #173

Phone Overview 1 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Overview

The following pages provide a general overview of the T207S/NP, T208S/BL, T207S and T208S IP phone’s hardware and software options. See the Station Features section, beginning on page 72 for a complete list of the phone’s station features.

Phone Overview 2 T207S/NP, T208S/BL, T207S and T208S User Guide

T208S and T208S/BL Front View

Volum e

button

4 User programmed

keys with removable faceplate

9 Fixed

function keys

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

4 Soft keys

Flashi

ng ring

and message

waiting indicator

Navigator keys

TEM connector

Phone Overview 3 T207S/NP, T208S/BL, T207S and T208S User Guide

T208S and T208S/BL with optional TEM — Front View

Volume

button

4 User programmed

keys with removable faceplate

9 Fixed

function keys

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

4 Soft keys

Flashi

ng ring

and message

waiting indicator

Navigator keys

TEM expansion module 2x 22 user programmable keys with removable faceplat

Phone Overview 4 T207S/NP, T208S/BL, T207S and T208S User Guide

T207S and T207S/NP Front View

Volume

button

4 User programmed keys with removable faceplate

9 Fixed

function ke

Microphone

Dial pad

(key pad)

Handset

Speaker

Graphic display

4 Soft keys

Flashing ring

and message

waiting indicator

Navigator keys

TEM connector

Phone Overview 5 T207S/NP, T208S/BL, T207S and T208S User Guide

T207S and T207S/NP with optional TEM — Front View

Volume

button

TEM expansion module 2x 22 user programmable keys with removable faceplate

Handset

Speaker

4 Soft keys

Flashing ring

and message

waiting indicator

Dial pad

(key pad)

Graphic display

Navigator keys

9 Fixed

function ke

Microphone

4 User programmed

keys with removable faceplate

Phone Overview 6 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Component Descriptions

The following table describes the control buttons and keys found on the T207S/NP, T208S/BL, T207S and T208S.

Component Description

Dial Pad (Key Pad)

Number buttons used for dialing and entering codes, passwords, names, etc.

Fixed Function keys

Nine fixed telephony function keys are available: Message, Conference, Directory, Headset, Transfer, Redial, Hold, Mute and Speaker.

For details, refer to the item description in this User Guide.

Graphic Display

Displays pertinent calling/menu/line information, based on the phone status (e.g., idle, busy, dialing...).

T207 display size: three lines; 128 x 32 pixels

T208 display size: six lines; 128 x 64 pixels

Handset

Works as a typical phone handset.

Handset Latch

Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.

Headset

Non-manufacturer headset purchased by customer.

Hook Switch

On-hook or off-hook for handset.

Loudspeaker

Loudspeaker used when speakerphone is on for hands free mode or ringing and paging.

Microphone

Input for sound device used in hands free operation.

Navigator keys & OK button

Up/Down Right/Left arrows used to navigate between the menu items.

Use the OK button to select a menu item.

Phone Overview 7 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Component Descriptions

Programmable Keys

These keys can be used for line selection or for programmed keys (see Programmable keys which may include feature codes or dial numbers).

A green LED lights when key is activated.

Ring and Message Waiting Lamp

Lamp flashes (quickly) when ringing for incoming calls.

Lamp flashes (slowly) to indicate a waiting message.

Soft Keys

Keys used to directly activate the feature option.

Feature options change depending on the phone status or menu request.

TEM

Optional expansion module used to add additional programmable buttons to the phone. These programmable buttons may be configured from the phone or from its Web page.

2 x 22 programmable buttons.

Use the shift left and right buttons to enable another 22 buttons.

Volume Button

Used to adjust the volume of the Ringer, Speakerphone, handset and ringer.

During Idle or Ringing: Ring Volume is adjusted

During Conversation: Speaker, Handset or Headset Volume is adjusted.

Component Description

Phone Overview 8 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Side and Bottom Views

Handset

connection

TEM

connector

Headset

connections

Service port Do not open

Source

Adapter

PoE

Reset

Wall-mount hole

Service door

Left view

Bottom view

Right view

Product label

Power Source

DC-IN

Adapter

PoE

Reset

button

Link/

Activity

green LED

indicators

LAN

Power

adapter

input

Power

source selector (available on some phones)

)

Handset

Phone Overview 9 T207S/NP, T208S/BL, T207S and T208S User Guide

Input/Output Ports and Switches

These ports are located on the bottom side of the phone.

Component Description

Reset Button

Used to reset the phone to its factory set default values.

Link/Activity Indicators

Indicates whether there is LAN/Intranet and/or PC activity.

LAN Connector Socket

Use this RJ-45 connector port to connect your phone to the LAN/WAN.

PC Connector Socket

Use this RJ-45 connector port when only one LAN/WAN outlet is available in your immediate vicinity. Connect your PC’s LAN wire to this connection socket while the phone is connected to the LAN/WAN.

Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when

PoE is unavailable.

Note: An AC power adapter supplying

5VDC...2A maximum is required. It is not supplied with the

phone and must be ordered from the manufacturer only. The use of any other power adapter will void the warranty.

Power Source Selector

Adapter — Switch to this option when a power adapter is connected to the phone. PoE: Power over Ethernet — Switch to this option to enable power for the phone over your LAN/WAN

(available on some phones) connection.

Handset Cord Socket

Connect the Handset cord to this RJ-9 socket.

Headset Wire Socket

Connect the Headset to this RJ-9 socket.

Phone Overview 10 T207S/NP, T208S/BL, T207S and T208S User Guide

PC Connection

The PC can be connected to the LAN/WAN via the phone. The phone is always active, even when the PC is turned off.

LAN PC

DC-IN

5VDC...2A

AC power adapter

CAUTION!

The phone is not shipped with an AC power adapter. The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer.

*The use of any other AC power adapter will void the warranty*

Phone Overview 11 T207S/NP, T208S/BL, T207S and T208S User Guide

Desk Elevation Installation

The phone can be placed on your desk at different angles.

Note: For full instructions regarding desk elevation, refer to the T207S/NP, T208S/BL, T207S and T208S Installation

Manual

Step A

Step B Step C

Step D

Low

Medium

Step E

Step F

Phone Overview 12 T207S/NP, T208S/BL, T207S and T208S User Guide

Wall Mounting

The phone can be wall mounted when required.

Note: For full instructions regarding wall mounting, refer to the T207S/NP, T208S/BL, T207S and T208S Installation

Manual

Wall

Phone

(right view)

Operating the Phone 13 T207S/NP, T208S/BL, T207S and T208S User Guide

Operating the Phone

The T207S/NP, T208S/BL, T207S and T208S telephone is based on Session Initiation Protocol (SIP) allowing you extensive IP connectivity with your Coral based telephone. The phone includes a display screen of three lines for the T207 models, or six lines for the T208 models. The bottom line of the display is used to operate the dynamic soft keys which automatically change to offer features based on the phone’s current calling state (idle, busy, conf, hold, etc.).

In addition to the phone’s internally programmed features, you are afforded the Coral’s vast array of features which may be activated from your phone.

The T207S/NP, T208S/BL, T207S and T208S can be user configured using the phone’s configuration options, accessed by its soft keys, or configured online using the phone’s own web pages, accessed by its IP address using your computer browser.

Additionally, the phone may hold up to four different user profiles, ideal for call centers where operators may change during different day and night shifts. The user logs on/off as he would on a computer with a user name and password. Each profile allows the user up to two call lines, useful for conference calling and transfer features.

A Phone book directory, speed dial numbers and programmable buttons are all available by using the phone’s fixed keys as well as programmable keys. A TEM expansion module enables increasing the phone’s programmable buttons from 4 to 44 buttons.

Operating the Phone 14 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Display

Idle Display

The phone’s idle display shows the date and time, as well as the phone’s extension. The extension number is always accompanied by a call icon depicting the call state. The T207S/NP, T208S/BL, T207S and T208S phones are SIP based, requiring them to be registered by a proxy server in order for you to be able to dial. When the phone is properly registered, an Idle call icon is displayed next to the extension number and during calls, a Call-In-Progress icon is displayed. If the phone loses its connection to its proxy server for some reason, then the phone is not registered and a Disconnect icon is displayed next to the extension dial number, see table below for icon descriptions.

During idle state, the Configuration and Call Log menus are the available soft key options. These options change as selections are made using the Navigator keys to scroll up/down/right/left and the OK button to choose.

DEC 05 MON 11:45

8715

Config

CallLog

T208S and T208S/BL Idle Display

DEC 05 MON 11:45

8715

Config

CallLog

T207S and T207S/NP Idle Display

Ring and Message Waiting Indicator

Soft Keys

Soft Key Options

Message icon

Navigator Keys and OK button

Extension Number and Call icon

Operating the Phone 15 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Display

When there is a waiting message for the user, a Message icon is displayed to the left of the date and time line.

Display During Calls

The phone’s soft key options change according to each call state, enabling the activation of related features, speed dial options or Configuration Menu options. The soft keys are also used when editing feature values or entering names or dial numbers.

The phone’s maintenance and administration details can be viewed and configured via the phone’s Configuration Menu options, or via the phone Web page.

Table 1: Phone Display Icons

Icon Name Description

Idle

Displayed when the phone is onhook (idle state) and ready to dial or accept calls.

Disconnect

Displayed when phone is not registered with the proxy server. No Coral calls may be placed or received; however, pure SIP calls may proceed.

Call-InProgress

Displayed during a call, indicating that the phone is in an off-hook state

Message Waiting

Message icon indicates a waiting message. Press the Message fixed key to call back message leaver.

Operating the Phone 16 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Fixed Function Keys

Your phone is equipped with nine fixed function keys that allow you to activate features quickly from your phone panel.

Table 2: Fixed Function Key Descriptions

Feature Icon

Feature Name

Description See:

Message

Used to answer Coral text messages. Message on page 145

Conference

Used to create 3 way conference calls. Conference on page 108

Phone Book Directory

Used to create a phone book directory that enables dialing form the directory as well as creating names for incoming callers.

Using the Phone Book Directory on page 33

MSG

DIR

CONF

REDIAL

XFER

HOLD

HEADSET

MUTE

SPKR

VOL

abc

def

jkl

mno

ghi

tuv

wxyz

pqrs

Fixed Keys

MSG

CONF

DIR

Operating the Phone 17 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Fixed Function Keys

Headset

Used to converse when using a headset. When this button is pressed, a dial tone is obtained. Pressing again ends the call.

The button lights green when the phone is placed in Headset mode.

Transfer

Used for transferring calls. Transfer on page 191

Redial

Used, from idle, to redial the last number dialed. Last Number Redial on

page 140

Hold

Used to hold calls when necessary. Hold on page 138

Mute

Used to mute your voice while in conversation with another party. When this button is pressed, the other side does not hear any voice from your side.

Mute Microphone on page 147

Speaker

Used to converse hands-free.

Note: The Speaker key can be used to save changes made to

Configuration Menu items and return to idle automatically by pressing the key twice.

Table 2: Fixed Function Key Descriptions

Feature Icon

Feature Name

Description See:

HEADSET

XFER

REDIA

HOLD

MUTE

SPKR

Operating the Phone 18 T207S/NP, T208S/BL, T207S and T208S User Guide

Configuration Options

Phone configuration options can be accessed to view and activate different phone functions and features as follows:

• Via the phone Configuration menu - press the

[Config] soft key, from idle, to display and enable choosing between the

different Menu options. Use the Up/Down navigation buttons to move between the menu options.

• Via the phone web pages - browse to your phone’s IP address (see

Configuring Phone Items via the Web on page 43).

Table 3: Phone Configuration Options

Menu Option Brief Description Via phone soft keys Via phone web pages

1. Volume Allows you to define different volumes in the phone, including headset, handset, ring, and speakerphone.

Volume Adjustment on page 195

Volume Control on page 51 (Phone Settings page)

2. Ring Allows you to choose between predefined Ring types. As you scroll between the ring types, the particular ring is sounded.

Ring Adjustment on page 173

Ring Type on page 51 (Phone Settings page)

3. Tone Allows you to choose the tone type according to country. Ton e on page 190 Tone Type on page 51

(Phone Settings page)

4. Time Allows you to choose the GMT Time Zone. Time Zone on

page 189

Time Setting Items on page 64 (System Settings page)

Also: Time Server on page 49 (Network Parameters page)

5. Info Describes the phone’s connection and configuration information, such as IP addresses, MAC number, whether it is connected using DHCP and DNS servers, as well as the phone’s software version.

Phone Information Parameters on

page 39

Information Page on page 44.

Operating the Phone 19 T207S/NP, T208S/BL, T207S and T208S User Guide

Configuration Options

6. DND Allows you to activate/deactivate the Do Not Disturb feature. DND using Phone’s

Configuration options on page 112

Enable DND on page 52 (Phone Settings page)

7. Call Forward Allows you to activate/deactivate and configure the different Call Forward features.

NOTE: If you hear a Reorder Tone, Call Forward is

denied at your station (as defined by Class of Service).

Call Forward on

page 89

Call Forward Settings on page 59 (Personal Settings page)

8. Auto Answer Allows you to activate/deactivate the Auto Answer feature. Auto Answer on

page 84

Enable Auto Answer on page 52 (Phone Settings page)

9. Phone Lock Allows you to lock the phone so that other users may not activate it.

Phone Lock using Phone’s Configuration Options on page 157

Enable Phone Lock on

page 52 (Phone Settings page, Phone Parameters section)

10. Call Record Offers a Call Log list of the phone’s dialed, missed, or received calls.

Call Log on page 97

(Call Log soft key on idle screen)

11. Phone Book Enables you to create a Directory list in your phone. You may keep a list of up to 300 phone numbers.

You may dial from the phone book, as well as add/edit or delete numbers from the phone book using this option.

Using the Phone Book Directory on

page 33

Phone Book Settings Page on page 65.

Table 3: Phone Configuration Options

Menu Option Brief Description Via phone soft keys Via phone web pages

Operating the Phone 20 T207S/NP, T208S/BL, T207S and T208S User Guide

Configuration Options

12. SpeedDial Enables you to define up to 22 speed dial numbers that can be accessed by using a Speed Dial access code.

Speed Dialing on page 186

Speed Dial Entry Settings on page 60

(Personal Settings page)

13. Program Button Enables you to program the four phone programmable buttons.

Each programmable button includes a green LED that lights when the station is busy (provided the button is programmed with an internal dial number and not a telephony feature).

Programmable Buttons on page 160

Programmable Button 14 on page 59 (Personal

Settings page)

14. Network Allows you to define the different Network settings for your phone.

Network Settings on page 41

Network Settings Page on page 48.

15. Blocking List Allows you to define a list of caller ID’s that may be blocked at your station.

Caller Blocking on page 99

Caller Blocking Settings on page 60 (Personal Settings page)

16. Logoff Allows the user to log off as the current profile.

The phone is inoperable after logging off. The next user to log in must provide a username and password in order to log in.

Different users normally hold different dial numbers.

User Profiles on page 37

17. TEM Allows you to program dial numbers for the optional TEM module which offers an additional 44 programmable buttons.

TEM on page 160 TEM Settings Page on

page 67.

Table 3: Phone Configuration Options

Menu Option Brief Description Via phone soft keys Via phone web pages

Operating the Phone 21 T207S/NP, T208S/BL, T207S and T208S User Guide

Configuration Options

18. Admin Allows you to change your phone number, login password, and to reboot your phone.

Note: Only Administrators with Admin username and password can gain access to all the other options of this menu. Administrators can refer to the T207S/NP, T208S/BL, T207S and T208S Installation, Administration and Hardware Reference Manual Manual for more details.

User Settings on page 193

User Login Name on page 63 , User Login Password on page 63 (System Settings page), and reboot (Information Page on page 44)

19. Quit Allows you to quit the configuration options and return to the idle screen.

This can also be accomplished by pressing the left arrow navigator key a few times until you each the “Quit Confirm” screen and choosing Yes

Alternatively, you may press the speaker key twice from any option in this menu to return to the idle key and automatically save your changes.

-- --

Table 3: Phone Configuration Options

Menu Option Brief Description Via phone soft keys Via phone web pages

Operating the Phone 22 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

When making calls, you dial phone numbers as you would with any other phone. As with most IP phones, after dialing the digits, you must choose one of the following methods in order to indicate to the system to send the digits and thereby complete the call.

SEND Digits Options:

•Press the OK button or # (from the dial pad), depending on how your phone system’s configuration.

• Wait a pre-determined time-out period for the digits to be automatically sent by the phone.

See also Send on page 181.

Express Dialing

Some systems may have Express Dialing programmed for your phone, whereby the system recognizes a certain dial pattern and immediately sends the digits without you having to wait or manually perform the Sending.

Dialing Methods

Different dialing methods, based on whether certain phone features are operated, allow the user a greater array of dialing methods. These methods are listed in Table 4. None of the methods require lifting the handset to dial, however, you may press the Speakerphone or lift the handset to obtain dial tone.

Notes: 1) If required, add line access code when dialing external numbers.

2) Some systems might be programmed with a limit on duration of outgoing external calls. Once the pre-defined limit is reached, the call is automatically disconnected.

Operating the Phone 23 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

Table 4: Phone Dialing Methods

Dialing Method Procedure Comments

Classical — To call a Dial Number

1. Dial each number in sequence from the dial pad. Use

[Backsp] to delete.

2. Send the digits.

Note: When using a headset, press the unlit Headset fixed key to obtain a dial tone.

• Includes internal, external dial numbers, as well as Coral Private and Public Dial numbers.

• For Private Libraries, See Programming Coral Private Libraries on page 182.

Speed Dialing

1. Press

SPKR.

2. Press [SPD].

3. Enter a Speed Dial access code from the dial pad.

4. Send the digits.

See Speed Dialing on page 178.

Phone Book (DIR fixed key)

1. Press the phone book Fixed key:

DIR.

2. Enter a phone book access code (from the dial pad) followed by OK or scroll through the phone book with the up/down navigator keys.

3. Press

[dial] .

• The phone book allows you to save telephone numbers and define a name for the number which is displayed when this number calls your station.

• Each entry may be accessed using its relevant code

See Using the Phone Book Directory on page 33

Call Log

Press

[dial] to dial the selected dial number.

See Call Log on page 97

Operating the Phone 24 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

Soft key options available during calling states

During and after you place a call, you may be offered any one of the following relevant soft key options:

Note:In addition to using one of the soft key options, you may use appropriate fixed key features during the call,

such as Transfer, Hold or Conference or dial from the DIR phone book fixed key.

[Num] Currently when you use the dial pad, you are entering numbers. Press this soft key in order to enter letters

(from the dial pad) on the phone display. The soft key changes to [ABC], indicating that you may currently choose letters as well as numbers to dial.

[SPD] Used to access a programmed speed dial number. Enter the speed dial access code to dial. [Hold] Used to place called party in a hold state. You may continue to dial another party while the first party is in

Hold, see Hold on page 138for further details.

[EndCall] Used to disconnect the call. Your station returns to idle.

See Ending Calls on page 32 for further details.

When calling another station, before the station answers, the called station is preceded by an arrow, indicating that a call is being placed.

Operating the Phone 25 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

During the call, the elapsed time is displayed on the screen.

8715

EndCall

2023

CALLSENT

L1: ( 8715)

End Call

CALLSENT

2023

L1: ( 8715)

Placing a Call:

Station 8715 placed a call to station 2023.

Station 2023 has not yet answered.

T208S and T208S/BL

T207S and T207S/NP

8715

2023

EndCall

Hold

00: 01: 11

L1: ( 8715)

Hold

EndCall

2023

01: 11

L1: ( 8715)

During a Call:

Station 8715 called station 2023.

They have been conversing for 1 minute and 11 seconds.

T208S and T208S/BL

T207S and T207S/NP

Operating the Phone 26 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

Should you continue to hold the called station, and call another party while the first party is on hold, both dial numbers are shown on the screen with the elapsed time shown for one party and HOLD shown for the second party. During conference calls, the elapsed time is shown for both parties.

8892 00: 00: 22

2023 HOL D

8715

CONFE RE NCE

L1: ( 8715)

EndCall

2023

00: 22

CONFE RE NCEL1: ( 8715)

During Hold:

Station 8715 called station 2023

• placed 2023 in hold.

• Continued to call 8892.

They have been conversing for 22 seconds, while 2023 is on hold.

T208S and T208S/BL

T207S and T207S/NP

Operating the Phone 27 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

Response messages during calling states

During and after you place a call, you may be offered any one of the following relevant display messages options. These messages are listed in Tab le 5. The response messages indicate the current condition of this request. The status code values are divided into six general categories. Most messages are for system managers and technicians and will not be seen during normal operation. If a message returns frequently notify system manager.

Table 5: SIP Phone Response Messages

Status

Code

Response

Typ e

Description

100—199

Provisional

Informational

The result of the call cannot be determined because the call process did not finish yet.

• 100 Trying

• 180 Ringing

• 181 Call is being forwarded

• 182 Queued

• 183 Session progress

200—299 Succesful The call was processed successfully and accepted.

•200 OK

• 202 Accepted

300—399 Redirected The call must be redirected to be completed sucessfully.

You are prompted to redirect the call to another location or use an alternative service.

• 300 Multiple choices

• 301 Moved permanently

• 302 Moved temporarily

• 305 Use proxy

• 380 Alternative service

Operating the Phone 28 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

400—499 Failure The call was not processed successfully and was therfore rejected by the switch.

Try another number.

• 400 Bad request

• 401 Unauthorized : Used only by registrars. Proxys should use proxy authorization 407

• 402 Payment required

• 403 Forbidden

• 404 Not found : User not found

• 405 Method not allowed

• 406 Not acceptable

• 407 Proxy authentication required

• 408 Request time-out : Couldn't find the user in time

• 409 Conflict

• 410 Gone : The user existed once, but is not available here any more.

• 411 Length required

• 413 Request entity too large

• 414 Request-URI too large

• 415 Unsupported media type

• 416 Unsupported URI Scheme

• 420 Bad Extension: Bad SIP Protocol Extension used, not understood by the server

• 421 Extension Required

• 423 Interval Too Brief

Table 5: SIP Phone Response Messages

Status

Code

Response

Typ e

Description

Operating the Phone 29 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

400—499

(cont.)

Failure The call was not processed successfully and was therfore rejected by the switch.

Try another number.

• 480 Temporarily Unavailable

• 481 Call/Transaction Does Not Exist

• 482 Loop Detected

• 483 Too Many Hops

• 484 Address Incomplete

• 485 Ambiguous

• 486 Busy Here

• 487 Request Terminated

• 488 Not Acceptable Here

• 491 Request Pending

• 493 Undecipherable: Could not decrypt S/MIME body part

500—599 Switch Error You dialed a valid number but the switch failed to complete the call.

Try the number again.

• 500 Server Internal Error

• 501 Not Implemented: The SIP request method is not implemented here

• 502 Bad Gateway

• 503 Service Unavailable

• 504 Gateway/Server Time-out

• 505 SIP Version Not Supported: The server does not support this version of the SIP protocol

• 513 Message Too Large

Table 5: SIP Phone Response Messages

Status

Code

Response

Typ e

Description

Operating the Phone 30 T207S/NP, T208S/BL, T207S and T208S User Guide

Making Calls

600—699 Global Failure The call cannot be processed under any circumstances.

Try another number.

• 600 Busy Everywhere

• 603 Decline

• 604 Does Not Exist Anywhere

• 606 Not Acceptable

Table 5: SIP Phone Response Messages

Status

Code

Response

Typ e

Description

Operating the Phone 31 T207S/NP, T208S/BL, T207S and T208S User Guide

Receiving Calls / Answering Calls

When your phone rings, you may answer the call either by lifting the handset or by pressing SPKR.

• Lift the handset.

•Press

SPKR.

• When using a headset, press the unlit

HEADSET fixed key (see figure below).

Note: See also Waiting Calls — Receiving on page 197.

The following soft key features are available during the ring state:

[Answer] Press the Answer soft key to answer the call using your speakerphone. [Reject] Press the Reject soft key to reject the call.

The internal calling party’s display screen shows the “

DONT DIST station name/num” Do not Disturb

message and the call is immediately disconnected.

MSG

DIR

CONF

REDIAL

XFER

HOLD

HEADSET

MUTE

SPKR

VOL

abc

def

jkl

mno

ghi

tuv

wxyz

pqrs

Head

set

Operating the Phone 32 T207S/NP, T208S/BL, T207S and T208S User Guide

Ending Calls

After you have finished your conversation, you may end the call and return to idle state using any of the following methods:

• Return the handset to its cradle.

• Press the lit

SPKR key during a handsfree conversation (see figure below).

•Press

[EndCall] to end the call.

MSG

DIR

CONF

REDIAL

XFER

HOLD

HEADSET

MUTE

SPKR

VOL

abc

def

jkl

mno

ghi

tuv

wxyz

pqrs

peaker

Operating the Phone 33 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Phone Book Directory

The T207S/NP, T208S/BL, T207S and T208S includes a Phone Book directory of up to 300 entry items. Each phone book entry item is numbered from 1 to 300 and may include a name, dial number and an associated ring type. The ring type defined for the entry is sounded whenever an incoming call is received from this entry.

Each Phone Book Directory Entry is accompanied by a Phone Book Access number, defined with the entry details.

To add/edit an entry to the Phone Book

1. Press the DIR fixed key. The Phone Book [1-100]: empty screen opens.

2. Use the up/down navigator keys or Volume button to scroll and view the different entries by their access numbers (1-300) or Enter the Phone Book Directory access number that you would like to view and press OK.

MSG

DIR

CONF

REDIAL

XFER

HOLD

HEADSET MUTE SPKR

VOL

abc

def

jkl

mno

ghi

tuv

wxyz

pqrs

rectory

Operating the Phone 34 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Phone Book Directory

3. Press [Edit] to enter the item’s details.

Dial

Edit

Del

Cancel

L1: ( 8715)

Dial

Edit

Del

Cancel

Item: 1 Name: Number: Ring type: 0

T208S and T208S/BL T207S and T207S/NP

Operating the Phone 35 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Phone Book Directory

4. You may choose to define either the Name, Number, or Ring Type by pressing the appropriate softkey, [Name],

[Number]

, or [Ring], respectively.

Define a name for the entry:

Note:This name is displayed for all incoming calls from its dial number for entries 0 to 100. PLIS names defined for

the station are overridden by this name.

5. Press the

[Name] soft key to enter the name using the dial pad.

6. Enter the name from the dial pad. You may enter up to 28 alphanumeric characters for the name.

The available editing soft keys include:

• Character selector soft key —

[abc], or [ABC], or [NUM]:

Used to define the type of characters that are used to enter the name. Pressing this soft key once, twice and then again causes it to change cyclically.

Dial

Edit

Del

Cancel

1: John Doe 5555

L1: ( 8715)

Dial

Edit

Del

Cancel

Item: 1 Name: John Doe Number: 5555 Ring type: 6

Phone Book Directory Entries

T208S and T208S/BL

T207S and T207S/NP

Operating the Phone 36 T207S/NP, T208S/BL, T207S and T208S User Guide

Using the Phone Book Directory

- [abc] When this soft key is displayed, lowercase letters can be entered

[ABC] When this soft key is displayed, uppercase letters can be entered

[NUM] When this soft key is displayed, numbers can be entered

•

[Next] Used to move to the next character position

•

[Backsp] Used to delete characters

7. Press OK to save.

Define a dial number for the entry:

8. Press the

[Number] soft key.

9. Enter a dial number from the dial pad.

10. Press OK to save.

Define a ring type for the entry:

11. Press the

[Ring] soft key.

12. Enter a number for the Ring Type. See Ring Type Numbers on page 174 for details.

Whenever an incoming call from this number is received, the ring type defined in this field is sounded.

13. Press OK to save.

To E x it :

14. Press

[Cancel] or the left navigator key to exit.

Operating the Phone 37 T207S/NP, T208S/BL, T207S and T208S User Guide

User Profiles

The T207S/NP, T208S/BL, T207S and T208S supports up to four different User Profiles. If the phone is used by more than one user, each user profile holds its own unique telephone number and passwords, programmable via the phone Web page. The current user must log out of the current profile in order for the next user to log onto another profile. A username and password is required for each user profile. The phone must be configured on-line, before it can be operated by the end user.

Logging in/out of User Profile:

1. Press [Config].

2. Use the up/down navigator keys to select 17.Logoff and press OK.

3. The Logoff user profile: screen is displayed, with the Yes option.

4. Press the up/down navigator keys to choose between Yes and No and press OK.

5. After selecting Yes, you are asked to enter an Account Code number. Enter your dial number as assigned to you by your system administrator.

• Enter numbers from the dial pad.

• Character selector soft key —

[abc], or [ABC], or [NUM]:

Used to define the type of characters that are used to enter information. Pressing this soft key once, twice and then again causes it to change cyclically between the following.

[abc] When this soft key is displayed, lowercase letters can be entered

[ABC] When this soft key is displayed, uppercase letters can be entered

[NUM] When this soft key is displayed, numbers can be entered

•

[Next] Used to move to the next character position

•Use

[Backsp] to delete number or letter

•Use

[Cancel] to delete the numbers or letters you entered and begin entering them again.

6. Press OK to end.

Operating the Phone 38 T207S/NP, T208S/BL, T207S and T208S User Guide

User Profiles

7. Enter your Password in the Password box using the dial pad. The default password is 1111. The password may be changed from the phone Web page (See User Login Password on System Settings Page, page 63.).

• Press the bottom left soft key to switch between letter and number mode and use the following:

[Num] to enter numbers

[ABC] : to enter capital letters from the dial pad

[abc] : to enter lowercase letters from the dial pad.

[Next]: to move one space to the right

•Use

[Backsp] to delete number or letter

•Use

[Cancel] to delete the numbers or letters you entered and begin entering them again.

8. Press OK to log in.

Operating the Phone 39 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Information Parameters

The T207S/NP, T208S/BL, T207S and T208S phone can display its own information parameters via the configuration options. These items are read-only options and are available whether or not the phone is connected to a network. Therefore, if the phone is in an unregistered state (indicated by the Disconnect icon), you may access necessary information about the phone in order to troubleshoot and solve your problem.

The IP address which indicates which IP address your phone is currently using is listed with these information parameters. You may use the IP address in the Address bar of your Internet browser, in order to access the phone Web page.

To display the Phone Information Parameters:

1. Press [Config].

2. Use the up/down navigator keys to select 5.Info.

3. Use the up/down navigator keys to choose the required parameter.

The information parameters are described in Table 6.

Table 6: Phone Information Parameters

Parameter Description

Company

Displays your company name.

Model Name

Displays the phone model. Options include:

• T208: phone with six line display and soft key options

• T207: phone with three line display and soft key options

Firmware Number

Displays the phone’s software version. This is useful for the system administrator when trying to troubleshoot the phone.

MAC

Displays the phone’s unique MAC address.

Operating the Phone 40 T207S/NP, T208S/BL, T207S and T208S User Guide

Phone Information Parameters

IP Address

Displays the phone’s current IP address. Use it to access the phone Web page when your PC is served via the same Network as your phone.

Subnet Mask

Displays the phone’s subnet mask IP address.

Default Gateway

Displays the phone’s default gateway IP address.

DHCP Status

Displays the phone’s DHCP status.

You may either be connected to a DHCP server (On) or have a static IP address defined for your phone (Off).

The DHCP status may be changed via the phone’s Network Configuration options.

DNS Server

Displays the phone’s DNS Server’s IP address.

SIP Proxy Server

Displays the phone’s SIP Proxy Server’s IP address.

SIP Outbound Proxy

Displays the phone’s SIP Outbound Proxy’s IP address.

Registrar Server

Displays the phone’s Registrar Server’s IP address.

Outbound Registrar

Displays the phone’s Outbound Registrar’s IP address.

Displays the phone’s register status:

• OK: The phone is registered properly with its proxy server.

• Fail: The phone is not registered with its proxy server. No Coral calls can be made or received.

Service Number

Displays a local telephone number for phone service, when needed.

Table 6: Phone Information Parameters

Parameter Description

Operating the Phone 41 T207S/NP, T208S/BL, T207S and T208S User Guide

Network Settings

The T207S/NP, T208S/BL, T207S and T208S requires IP network settings in order to operate the phone. These settings may be defined in the options provided by this configuration menu item.

The Phone Address Defaults list below defines the phone’s default network settings. Program the phone according to your network IP addresses. The following list of default IP addresses and information is

given when the phone is issued initially. These definitions may have been changed to accommodate your current office situation before your phone reached your desk.

Phone Address Defaults

• IP address: 192.168.1.10

• Subnet Mask: 255.255.255.0

• Gateway: 192.168.1.1

• DNS: 168.95.1.1

•SNTP: (No default)

• Web User Name: user

• Web User Password: 1111

Note: These options are usually configured by the System Administrator and should not be changed by the user

unless instructed to by qualified technicians.

Operating the Phone 42 T207S/NP, T208S/BL, T207S and T208S User Guide

Network Settings

To change any of your Network Settings:

1. Press [Config].

2. Use the up/down navigator keys to select 15.Network and press OK.

3. The Network Setting: page displays the following options, (use the navigator keys to scroll and OK to select):

• Network Type: Allows you to choose between defining a static IP address for your phone or receiving an IP

address from the DHCP server:

- Static IP: Choose Static IP to enter a Static IP address.

- DHCP: Choose DHCP to receive your IP address from the DHCP server. You are asked “Are you using

DHCP?”. Choose On to choose DHCP, or Off, not to choose DHCP.

• Netmask: Define the Subnet Mask IP address for your phone.

• Default Gateway: Define the Default Gateway IP address for your phone.

• DNS: Define the DNS IP address for your phone.

• SNTP: Define the SNTP (Time Server) IP address for your phone. This address is used to define the

phone time.

Save your changes:

4. Press the left arrow key a few times to reach the “Quit Confirm:” screen.

5. Press OK to choose Yes and save your changes. If a change was made, the Saving changes..., Please

wait message is displayed.

Configuring Phone Items via the Web 43 T207S, T208S, T207S/NP and T208S/BL User Guide

Configuring Phone Items via the Web

All of your phone’s configuration options can be updated via the phone’s web page when you browse to your phone’s IP address.

To locate your phone’s IP Address:

1. From your phone’s idle screen, press [Config].

2. Navigate down to 5.Info and press OK.

3. Navigate down to the IP Address parameter; the phone’s IP

address is displayed. Write down this number.

4. Press the SPKR key twice to return to idle.

To browse to your phone’s web page:

1. Enter your phone’s IP address (e.g. http://192.168.1.10) on the address line of your Internet Browser (see above figure).

The Enter Network Password window is displayed with your phone’s IP address as the Site Name.

2. Enter your User Name and Password.

• User Name (default): user or your Phone’s Dial Number

• Password (default): 1111

You may change your Login User Name and Login Password from the System web page, see User Login Name and User Login

Password on page 63.

3. Click OK.

Configuring Phone Items via the Web 44 T207S, T208S, T207S/NP and T208S/BL User Guide

Information Page

The Information tab page is immediately displayed. This page displays information regarding your phone’s Network, Product and Profile information. See Ta bl e 1 for details.

You can also use this screen to re-initialize the phone whenever necessary, by clicking Reboot.

Click Logout to log out of your phone’s web page and close the screen.

Configuring Phone Items via the Web 45 T207S, T208S, T207S/NP and T208S/BL User Guide

Information Page

Table 1: Information Page

Item Description

Network

Information

IP Type

Displays the IP Mode: DHCP: All your IP Addresses are assigned via your organization’s Intranet DHCP server

Static: Your IP Address are static addresses entered.

Current IP

Displays the current IP Address loaded into your phone

Subnet Mask

Displays your Subnet Mask IP Address

Default Gateway

Displays your Default Gateway IP Address

Primary DNS

Displays your Primary DNS Server IP Address

Secondary DNS

Displays your Secondary DNS Server IP Address

Product

Information

Product Name

Displays the phone’s Product name

MAC Address

Displays the phone’s MAC Address

Software Version

Displays the phone’s loaded Software Version

Hardware Version

Displays the phone’s Hardware Version

Configuring Phone Items via the Web 46 T207S, T208S, T207S/NP and T208S/BL User Guide

Information Page

Profile n

Information

Profile n Login State

Displays which user profile this user is assigned to.

There are 4 User Profiles (n =1-4)

Phone Number

Displays the login name/number for accessing the User Settings menu. and phone web pages.

Registration State

Displays the user’s Registration State:

• OK: The phone is registered properly with its proxy server.

• Fail: The phone is not connected to its proxy server and cannot

complete any calls. A disconnect call icon is displayed on the phone indicating a failed status. Additionally, a “Check Network Connection” message may be displayed on the phone.

SIP Proxy Server

Displays the SIP Proxy Server IP Address (the Coral UGW card serving this SIP phone)

Table 1: Information Page

Item Description

Configuring Phone Items via the Web 47 T207S, T208S, T207S/NP and T208S/BL User Guide

Information Page

Click any of the other IP Phone page tabs in order to view or update their parameters:

Tab Page Name .......................................................See Page

Network Settings Page.........................................................48

Phone Settings Page............................................................50

Phone Software Upgrade Page............................................53

Personal Settings Page........................................................57

System Settings Page ..........................................................61

Phone Book Settings Page ..................................................65

TEM Settings Page ..............................................................67

Configuring Phone Items via the Web 48 T207S, T208S, T207S/NP and T208S/BL User Guide

Network Settings Page

Use this page to change your IP Network parameters via the phone web page.

Table 2 lists the different Network items. After you have finished updating this page, click:

• Save Settings to save your changes or

• Cancel to cancel changes and revert to the old settings.

Click Logout to close and leave the web page.

CAUTION ! Network parameters have already been optimized for your phone.

Please check with your IT network manager before changing any of the Network settings; otherwise, your phone might not operate correctly.

Configuring Phone Items via the Web 49 T207S, T208S, T207S/NP and T208S/BL User Guide

Network Settings Page

CAUTION ! Changing any one of the IP addresses on this page might disable your phone.

Check with your IT network manager before changing any of these items.

Table 2: Network Parameters

Parameter Description

Internet

Connection Items

IP Type

Select Static or DHCP to define the mode of IP address definition for your IP phone.

IP Address

Defines the IP address of your phone.

Subnet Mask

Defines the Subnet Mask IP address for your phone.

Default Gateway

Defines the Default Gateway IP address for your phone.

Optional

Network Items

Primary DNS

Defines the Primary DNS Server IP address for your phone.

Secondary DNS

Defines the Secondary DNS Server IP address for your phone.

Third DNS

Defines the Secondary DNS Server IP address for your phone.

Time Server

Defines the Time Server IP address for your phone.

You may continue to adjust the Daylight Savings Time settings for your phone from the System Settings Page. See “Time Setting Items” on page 64.

Configuring Phone Items via the Web 50 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Settings Page

Use this page to define the Volume control, Tones and other specific feature settings for your phone.

Table 3 lists the different Phone Settings items. After you have finished updating this page, click:

• Save Settings to save and activate your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

Configuring Phone Items via the Web 51 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Settings Page

Table 3: Phone Settings

Item Description

Volume Control

Handset Mic

Regulates the microphone volume

Speaker Mic

Regulates the speaker volume

Headset Mic

Regulates the headset volume

Ring Tone Volume

Regulates the ringing volume

Handset Speaker

Regulates the handset speaker volume

Headset Speaker

Regulates the headset speaker volume

Speaker phone

Regulates the speakerphone volume

Tones Used

Tone Type

Defines the tone type sound (by country)

Ring Type

Defines the ring type sound (by country)

DTMF Relay

Defines the method or standard for relaying DTMF tones

RFC2833 Payload

When RCF2833 DTMF relay type is selected, this field defines the specific payload.

Configuring Phone Items via the Web 52 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Settings Page

Phone

Parameters

Enable Auto Answer

Activates/Deactivates Auto Answer.

Enable Echo Cancellor

Cancels echo.

This is useful for situations where packet delay is significant.

Enable Phone Lock

Locks/Unlocks the phone, to prevent dialing.

Enable DND

Places your phone in Do Not Disturb (DND) mode so that you will not receive any calls. A DND icon is displayed on your phone’s screen.

• Making calls is not blocked.

• Any call forwarding to a DND station is cancelled.

Enable VAD + CNG

Enables Voice Activity Detection and Comfort Noise Generator. When selected, this option:

• Does not allow the phone to transmit packets without voice, thereby saving bandwidth.

• Generates moderate background noise during silence (similar to sidetone)

Table 3: Phone Settings

Item Description

Configuring Phone Items via the Web 53 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Software Upgrade Page

Use this page to upgrade the phone’s internal software via a remote TFTP or FTP server. The software files are downloaded directly to the phone via the SwUpgrade web page.

CAUTION ! Upgrading your phone incorrectly might cause permanent damage to the phone. Please check with

your IT network manager before upgrading your phone’s software.

Table 4 lists the different Software Upgrade items that may be changed.

In this page, in order to download the software files to the phone, you must first click Save Settings to save the name of the file to be downloaded, and then click Update to complete the download.

Download Settings is used to save the User Profile information (i.e. all the user settings on the different web pages) to a filename.cfg configuration file. This file can be used for the configuration backup.

After you have finished updating this page, click:

• Save Settings to save your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

Configuring Phone Items via the Web 54 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Software Upgrade Page

Configuring Phone Items via the Web 55 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Software Upgrade Page

Table 4: Phone Software Upgrades

Item Description

Profile Items

Enable Auto Provisioning

Used to periodically check the TFTP server for the latest software version and updates without user intervention

Resync on Reset

Used to check the TFTP server for the latest software version and updates on each reset.

Resync Periodic

Used to define the time interval between each periodic resynchronization of configuration file

Server Items

Server Type

Used to select the type of download Server (TFTP or FTP)

Server IP Address

Used to define the Server’s address

Server User Name

Used to define the Server’s name (TFTP only)

Files Directory

Used to define the directory from which the files are to be uploaded (TFTP only)

User Password

Used to define the password necessary for downloading (TFTP only)

Configuring Phone Items via the Web 56 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Software Upgrade Page

Firmware Files

Software

Defines the phone’s internal software file and can be used to download an updated version of the phone’s software.

To update the phone’s software:

1. Enter a filename and click Save Settings to save the filename.

2. Click Update to complete the download.

Profile

Defines your current phone user settings.

• Enter a filename and click Download Settings to save your current settings to a file.

• Enter the filename and click Update to restore your previously saved settings

Logo

Defines the logo for your phone display when initializing

To E n te r a n ew L o g o:

1. Enter a filename and click Save Settings to save the filename.

2. Click Update to save new logo.

Font

Defines the font file used on the phone display

To use a different set of fonts:

1. Enter a filename and click Save Settings to save the filename.

2. Click Update to save new the new fonts.

Web Logo

Defines the logo displayed on the web page

To E n te r a n ew L o g o:

1. Enter a filename and click Save Settings to save the filename.

2. Click Update to save new logo.

Table 4: Phone Software Upgrades

Item Description

Configuring Phone Items via the Web 57 T207S, T208S, T207S/NP and T208S/BL User Guide

Personal Settings Page

Use this page to define Call Forward, Programmable, Speed Dial, and Caller ID-Blocked numbers for your phone.

Table 5 lists the different items followed by a brief description for each item.

After you have finished updating this page, click:

• Save Settings to save your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

Configuring Phone Items via the Web 58 T207S, T208S, T207S/NP and T208S/BL User Guide

Personal Settings Page

Configuring Phone Items via the Web 59 T207S, T208S, T207S/NP and T208S/BL User Guide

Personal Settings Page

Table 5: Personal Settings

Item Description

Call Forward

Settings

Enable Always Forward

Forwards all calls to number entered in adjacent Forward to User [@host] field

Enable On Busy Forward

When busy, forwards calls to number entered in adjacent Forward to User [@host] field

Enable No Answer Forward

When not answered after time defined in No Answer Timeout (sec) field, forwards all calls to number entered in adjacent Forward to User [@host] field

Forward to User [@host]

Defines the Call Forward Destination for the enabled call forward option

No Answer Timeout (sec)

Defines the time interval before forwarding a call when the Enable No Answer Forward is selected.

Programmable

Button 1-4

Programmable Button 1 ... Programmable Button 4

Allows you to program each of the four programmable buttons as any one of the following:

• Speed Dial

• Do Not Disturb

• Lock IP-Phone

• Auto-Answer

• Call Forward Setting

• Caller ID Blocking

Button 1 Speed Dial ... Button 4 Speed Dial

Enter the phone number for speed dialing if the Speed Dialing option was selected for this programmable button.

Configuring Phone Items via the Web 60 T207S, T208S, T207S/NP and T208S/BL User Guide

Personal Settings Page

Caller Blocking

Settings

Enable Block Anonymous call

Blocks calls from any number not defined in your phone book.

Caller Blocking Entry 0 ... Caller Blocking Entry 9

Blocks specific numbers entered in this field.

Speed Dial Entry

Settings

Speed Dial Entry 0 ... Speed Dial Entry 21

Allows you to enter up to 22 numbers for speed dialing.

More Speed Dial numbers may be programmed into a TEM module, see TEM

Settings Page on page 67.

Table 5: Personal Settings

Item Description

Configuring Phone Items via the Web 61 T207S, T208S, T207S/NP and T208S/BL User Guide

System Settings Page

Use this page to define the IP System settings as well as the network time settings for your phone.

You can also change your User Name and User Password used for logging into your phone web page.

Table 6 lists the different System settings items. After you have finished updating this page, click:

• Save Settings to save and activate your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

CAUTION ! These system settings have been ideally defined for your phone.

Please check with your System Administrator before changing any of the settings, otherwise, your phone may not operate correctly.

Configuring Phone Items via the Web 62 T207S, T208S, T207S/NP and T208S/BL User Guide

System Settings Page

Configuring Phone Items via the Web 63 T207S, T208S, T207S/NP and T208S/BL User Guide

System Settings Page

Table 6: System Settings

Item Description

Administrator

Settings

User Login Name

Used to change your User Login Name. This User Name is displayed on your phone’s idle screen next to the call icon.

To Change your user Login Name:

1. Enter a new name in this field.

2. Click Save settings.

User Login Password

Used to change your user Login Password

Used Log Server

Used to enable log messages to be printed

System Log Address

Used to define the server IP Address for log messages

Log level

Used to define the type of log messages to be printed

System Log Port

Used to define the port for the message log

System Language

Used to define the language displayed on the phone

Configuring Phone Items via the Web 64 T207S, T208S, T207S/NP and T208S/BL User Guide

System Settings Page

Time Setting Items

Auto DST

Activates daylight savings time automatically

Daylight Savings Time

Choose the offset hour for Daylight Savings.

+1: To move the clock ahead by one hour

0: No Daylight savings time

-1: To move the clock behind by one hour

Starts On

Month / Day / Time of DST activation

Ends On

Month / Day / Time of DST termination

Time Zone

Defines the time zone relative to GMT

You can adjust the GMT time zone for your phone, if it is different from the time zone defined for the Coral system. Adjust your phone’s time zone settings if you use timerelated Coral features, such as the Keyset Idle Display Clock, Wake-up, Reminder, and Call Log features are used. In these cases the phone clock is automatically adjusted to follow the localized time definitions.

Table 6: System Settings

Item Description

Configuring Phone Items via the Web 65 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Book Settings Page

Use this page to define the Phone Book (DIR button) directory entries.

Entering Phone Book items from the web page is quicker and easier than entering the same items from your phone’s configuration settings. Each web page shows 20 entries per page. Click Next Page or Prev Page to move between the pages.

Table 7 lists the different Phone Book items. After you have finished updating this page, click:

• Save Settings to save your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

Configuring Phone Items via the Web 66 T207S, T208S, T207S/NP and T208S/BL User Guide

Phone Book Settings Page

Table 7: Phone Book Entries

Item Description

Phone Book

Entry

Per Access Dial

Number

User Name

Enter a name for the Phone Book

The name entered in this field is displayed for incoming calls from this entry.

Phone Number

Enter a dial number for the Phone Book entry

Ring Type

Choose a ring type for Phone Book entry

Configuring Phone Items via the Web 67 T207S, T208S, T207S/NP and T208S/BL User Guide

TEM Settings Page

Use this page to configure the TEM buttons for the optional TEM module connected to your phone, via the web.

Table 8 lists the different TEM items. After you have finished updating this page, click:

• Save Settings to save your changes or

• Cancel to cancel changes and revert to old settings.

Click Logout to close and leave the web page.

Configuring Phone Items via the Web 68 T207S, T208S, T207S/NP and T208S/BL User Guide

TEM Settings Page

TEM Page

Configuring Phone Items via the Web 69 T207S, T208S, T207S/NP and T208S/BL User Guide

TEM Settings Page

TEM Page, Continued

Configuring Phone Items via the Web 70 T207S, T208S, T207S/NP and T208S/BL User Guide

TEM Settings Page

Table 8: TEM Settings

Item Description

TEM Left Column

Button 1...11 Dialing Number

Enter the number to be dialed when this Left TEM button is pressed.

• Button 1 is the top button

• Button 11 is the 2nd to bottom button

Left Column Shift Group

Button 1...11 Dialing Number

Enter the number to be dialed when this Left TEM button is pressed, while the Left Shift button is lit.

• Button 1 is the top button

• Button 11 is the 2nd to bottom button

TEM Right Column

TEM Button 1...11

Select the type of button for the required right TEM button (1 through 11):

• Speed Dial

• Do Not Disturb

• Lock IP-Phone

• Auto-Answer

• Call Forward

• Caller ID Blocking

TEM 1...11 Speed Dial

If Speed Dial was selected for the TEM Right Column button, enter its dial number in this field.

Configuring Phone Items via the Web 71 T207S, T208S, T207S/NP and T208S/BL User Guide

TEM Settings Page

Right Column Shift Group

TEM Button 1...11

Select the type of button to be programmed for this Right TEM button, while the Right Shift button is lit.

• Speed Dial

• Do Not Disturb

• Lock IP-Phone

• Auto-Answer

• Call Forward

• Caller ID Blocking

TEM 1...11 Speed Dial

If Speed Dial was selected for the TEM Shift Right Column button, enter its dial number in this field.

Table 8: TEM Settings

Item Description

Station Features 72 T207S, T208S, T207S/NP and T208S/BL User Guide

Station Features

The following pages list the features that are available from your softphone.

Some features are restricted by Class of Service (COS), might require further Coral programming, or require a later Coral software version. If a feature is restricted by COS, then a COS Restricted message is displayed on your phone and you will not be able to activate the feature.

Ask your system administrator for a list of the specific features installed.

This section is organized alphabetically, on a feature-by-feature basis.

Account Code (as required) 73 T207S, T208S, T207S/NP and T208S/BL User Guide

Account Code (as required) #1990

When your company is equipped with a Call Accounting System, call statistics are printed through the Station Message Detailed Records (SMDR) report. The Call Accounting System is defined system-wide and among the various types of statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account number. The printout includes the call’s date and time. When activated, the Account Code is useful in facilitating billing by individuals, regardless of the phone used to call, or by client account.

To activate Account Code from idle:

Dial the entire procedure in a single block sequence.

1. Dial Account feature code #1990.

2. Dial the account number.

3. Dial external line code. (Last Number Redial code or Speed Library number can also be used.)

4. Dial outside number.

5. Press # or OK, depending on your phone settings, or wait for the phone to dial.

Note: Depending upon your system definition, up to 16 digits are available for Account Numbers.

Account Code (Forced) 74 T207S, T208S, T207S/NP and T208S/BL User Guide

Account Code (Forced)

Forced Account Code procedures from idle:

To make external calls:

Dial the entire procedure in a single block sequence.

1. Dial external line code.

2. Dial account number.

3. Dial external number.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

To redial the last number:

Dial the entire procedure in a single block sequence.

1. Dial feature code #143.

2. Dial account number.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

To dial a Speed Dial Public or Private Library Number:

Dial the entire procedure in a single block sequence.

1. Dial a Speed Call library number.

2. Dial account number.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

Note: If you dial a wrong account number when VFAC is installed in your system, a reorder tone is heard followed by

disconnect.

ACD & UCD Groups 75 T207S, T208S, T207S/NP and T208S/BL User Guide

ACD & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution.

The ACD/UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming calls. ACD/UCD systems prevent sending a busy tone to incoming callers. They encourage callers to wait rather than ring elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined phone number.

Calls incoming to an ACD/UCD group are answered by free agents, according to system-wide defined rules. The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system automatically delivers each incoming call to the next available agent.

The following ACD/UCD features are available:

FEATURE ............................................................................PAGE

LOAD ID - FOR ACD GROUP

............................................... 76

LOG-IN/OUT - FOR A SINGLE ACD GROUP...................... 77

PRIMARY LOG-IN - FOR ACD GROUP ............................... 78

RELEASE/RESUME FROM ALL GROUPS.......................... 79

RELEASE/RESUME FROM A UCD GROUP ....................... 80

WRAP-UP CODE - FOR ACD GROUP................................. 81

WRAP-UP TIME ON/OFF....................................................... 82

ACD & UCD Groups 76 T207S, T208S, T207S/NP and T208S/BL User Guide

Load ID - for ACD Group

ACD & UCD Groups: Load ID - for ACD Group #1973

This feature allows the system to identify an ACD group agent when joining the system for the first time during a session. Your ID number remains in the system as long as you are still logged into at least one ACD group. However, once you have logged out of the last group your ID number is deleted from the system. You are required to reload the ID in order to reenter the ACD group.

To activate Load ID:

Dial the entire procedure in a single block sequence.

1. Dial Load ID feature code #1973.

2. Dial your ID number (four digits).

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

Note: Only one ID number is allowed per station. Any additional Load ID replaces the current one. The ID number

can be changed as many times as needed.

ACD & UCD Groups 77 T207S, T208S, T207S/NP and T208S/BL User Guide

Log-In/Out - for a Single ACD Group

ACD & UCD Groups: Log-In/Out - for a Single ACD Group #1974

This feature is used when an ACD group member joins or leaves an ACD group. A user can simultaneously be a member of numerous ACD groups.

Dial the entire procedures in a single block sequence.

To Log-In to a single group:

1. Dial Log-In/Out feature code #1974.

2. Dial your ACD group number.

3. Dial activation code 9.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

To Log-Out from a single group:

1. Dial Log-In/Out feature code #1974.

2. Dial your ACD group number.

3. Dial cancellation code 8.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

Notes: 1) When logging in or out from additional groups, the above procedures are repeated as many times as needed.

2) In some groups, in order to log in, you must first have defined an ID number (see page 76).

3) If you log-out from your primary group using this feature code, you must also log-out as primary, so the group is no longer marked as your primary (see page 78).

ACD & UCD Groups 78 T207S, T208S, T207S/NP and T208S/BL User Guide

Primary Log-In - for ACD Group

ACD & UCD Groups: Primary Log-In - for ACD Group #1442

This feature allows defining one of your ACD groups as having priority over other groups of which you are a member. Once you have logged in to your primary group, waiting calls are always routed to you from this group first. Only when no more calls are waiting on the primary group queue, do you receive calls from your other groups.

Note: If no group is defined as primary or if log-out is defined for the primary group, then the first group you logged

into is defined as primary by system.

To Log-In to the Primary Group:

Dial the entire procedure in a single block sequence.

1. Dial Primary Log-In feature code #1442.

2. Dial your ACD group number.

3. Dial activation code 9.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

Notes: 1) Some groups might require you to define an ID number before logging in to the group (see page 76).

2) Only one group can be marked as primary. When you log in again on a different group as primary, the previous primary log-in is overridden.

3) Upon logging in to mark a group as primary, you are also logged in as a member of the group (see page 77).

To Log-Out from the Primary Group:

1. The procedure is the same as logging out from a single group (see previous page), except that the primary ACD group number is entered.

Note: After logging out so the group is no longer marked as primary, you must remain logged in as a member of the

group (see page 77).

ACD & UCD Groups 79 T207S, T208S, T207S/NP and T208S/BL User Guide

Release/Resume from All Groups

ACD & UCD Groups: Release/Resume from All Groups #1975

You can temporarily release yourself from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released.

To release from all ACD/UCD groups:

Dial the entire procedure in a single block sequence.

1. Dial feature code #1975.

2. Dial activation code 9.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

To resume connection with all ACD/UCD groups:

Dial the entire procedure in a single block sequence.

1. Dial feature code #1975.

2. Dial cancellation code 8.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

ACD & UCD Groups 80 T207S, T208S, T207S/NP and T208S/BL User Guide

Release/Resume from a UCD Group

ACD & UCD Groups: Release/Resume from a UCD Group #1991

When your station is a member of a UCD group you can temporarily exit the UCD group and then rejoin when required.

To leave a single UCD Group:

Dial the entire procedure in a single block sequence.

1. Dial Release/Resume UCD Group feature code #1991.

2. Dial your UCD Group number.

3. Dial activation code 9.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

To return to a single UCD Group:

Dial the entire procedure in a single block sequence.

1. Dial Release/Resume UCD Group feature code #1991.

2. Dial your UCD Group number.

3. Dial cancellation code 8.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

ACD & UCD Groups 81 T207S, T208S, T207S/NP and T208S/BL User Guide

Wrap-Up Code - for ACD Group

ACD & UCD Groups: Wrap-Up Code - for ACD Group #1977

After an ACD incoming call has been completed, information about the call can be sent to the Call Center. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the Call Center and the relevant codes are defined system-wide.

To activate the Wrap-Up Code:

Dial the entire procedure in a single block sequence.

1. After the ACD call is completed, hang up.

2. Dial Wrap-Up feature code #1977.

3. Dial the required wrap-up code (four digits).

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press SPKR to hang up.

Use this table to create a list of Wrap Up Codes and their description (See your supervisor for a list of codes).

Wrap-up Code Description

ACD & UCD Groups 82 T207S, T208S, T207S/NP and T208S/BL User Guide

Wrap-Up Time On/Off

ACD & UCD Groups: Wrap-Up Time On/Off #1976

Wrap-Up time provides an idle ACD/UCD group member with a time-out period between consecutive ACD/UCD calls. The time-out period is determined for each group, system-wide. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls.

To activate Wrap-Up Time:

Dial the entire procedure in a single block sequence.

1. Dial Wrap-Up Time feature code #1976.

2. Dial activation code 9.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

To cancel Wrap-Up Time:

Dial the entire procedure in a single block sequence.

1. Dial Wrap-Up Time feature code #1976.

2. Dial cancellation code 8.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

Activation Code 83 T207S, T208S, T207S/NP and T208S/BL User Guide

Activation Code #11, #1, or 1

Use the Activation code as required when programming features.

The following symbol in this manual indicates an activation code:

See your system administrator, as to which activation code is used in your system.

Auto Answer 84 T207S, T208S, T207S/NP and T208S/BL User Guide

Auto Answer [Config] >Auto Answer

Auto Answer can be used to enable your phone to automatically answer all incoming calls via the speakerphone.

To turn Auto Answer on or off:

1. Press [Config].

2. Use the up/down navigator keys to select 8.Auto Answer.

3. Use the up/down navigator keys to choose On or Off. Press OK.

4. Press the left arrow key a few times to reach the “Quit Confirm:” screen.

5. Press OK to choose Yes and save your changes. If a change was made, the Saving changes..., Please wait message is displayed.

CAUTION ! Leaving your phone while Auto Answer is activated will cause your station to answer an incoming call.

All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.

Boss Group 85 T207S, T208S, T207S/NP and T208S/BL User Guide

Boss Group

A Boss Group is a number of stations operating together in which the individual stations might or might not simultaneously ring, as defined by the system per Boss Group. Arriving calls can be answered by any group member. Any keyset (FlexSet, DKT, T207M, T208M, T207M/NP or T208M/BL) group member can join a conversation; however, only one additional member can join, when the original group member is not in privacy mode.

Calls arriving at your boss group can be forwarded, according to certain criteria, to ring at various destinations. The system can distinguish between calls arriving from an internal or external source when forwarding. Calls from Internal and External sources can be forwarded to different destinations (See Internal/External Call Forwarding on page 92). Possible forward destinations are operator, station/group, external number via public and private speed call library,

DVMS pre-recorded message, UNA/central bell, group call, or network number (and the Boss Group itself for external calls). (See page 87 for forwarding procedure).

The following Boss Group features are available:

FEATURE ............................................................................PAGE

CALL FORWARD

.................................................................... 86

PRIVACY................................................................................. 88

Boss Group 86 T207S, T208S, T207S/NP and T208S/BL User Guide

Call Forward

Boss Group: Call Forward See Table 1

All Calls: Forwards all your incoming Boss Group calls to a selected destination. The destination can call back or return calls to your group, and outgoing calls can still be placed from within the group.

Busy: Forwards your incoming boss group calls to another destination when your Boss Group lines are all busy. No Answer: Forwards your incoming Boss Group calls to another destination when none of your Boss Group lines has

been answered within a system-defined number of rings. Timed: Forwards your incoming Boss Group calls to another destination, for a time period determined by the system. The

system defined time can include up to two separate time periods, for example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, your calls can be forwarded to the group secretary. Use the form below to specify the system-defined time periods.

Time Period From To

Table 1: Boss Group Call Forward Codes

Call Forward Typ e

Feature Codes

Internal and

External Calls

Only

All #168 #17707

Busy #167 #17706

No Answer #169 #17708

Timed #1984 #17709

Boss Group 87 T207S, T208S, T207S/NP and T208S/BL User Guide

Call Forward

Boss Group Call Forward

To activate Call Forward:

Dial the entire procedure in a single block sequence.

1. Dial the appropriate Call Forward feature code (see Table 1 on page 86).

2. Dial your boss group number.

3. Dial the destination number where calls are to be forwarded.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Press SPKR to hang up.

To cancel Call Forward:

Dial the entire procedure in a single block sequence.

1. Dial required call forwarding feature code (see Table 1 on page 86).

2. Dial your boss group number.

3. Dial cancellation code 8.

4. Press # or OK, depending on your phone settings, or wait for the phone to dial.

5. Press SPKR to hang up.

Note: If you hear the reorder tone, Call Forward is denied at your station (as defined by Class of Service). In order to

use this feature, ask the attendant to activate Call Forward for your boss group.

Boss Group 88 T207S, T208S, T207S/NP and T208S/BL User Guide

Privacy

Boss Group: Privacy #186 or #6

Use the Boss Group Privacy feature to prevent other members of your Boss Group from accidentally joining your current conversation.

To activate Privacy for all calls:

Dial the entire procedure in a single block sequence.

1. Dial Privacy feature code #186.

2. Dial activation code 9.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

To cancel Privacy:

Dial the entire procedure in a single block sequence.

1. Dial Privacy feature code #186.

2. Dial cancellation code 8.

3. Press # or OK, depending on your phone settings, or wait for the phone to dial.

4. Listen for the confirmation tone.

5. Press SPKR to hang up.

Tadiran Telecom T207S, T207NP, T208S, T208BL, T207S/NP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual