Tadiran Telecom SLT User Manual

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SLT

Single Line Telephone

User Guide

Creating a new world of IPportunities

(Version 15.5)



Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404

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The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.

The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.

Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.

Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.

This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

TOC-1 SLT User Guide

Introduction ............................................................ 1

List of Feature Codes ............................................. 2

Account Code (as required).................................... 5

Account Code (Forced) .......................................... 6

ACD & UCD Groups: ............................................ 7

Load ID - for ACD Group................................. 8

Log-In/Out - for a Single ACD Group .............. 9

Primary Log-In - for ACD Group ................... 11

Release/Resume from All Groups................... 12

Release/Resume from a UCD Group .............. 13

Wrap-Up Code - for ACD Group.................... 14

Wrap-Up Time On/Off.................................... 15

Activation Code.................................................... 16

Auto Set Relocate:................................................ 17

Permanent........................................................ 17

Temporary ....................................................... 18

Boss Group:.......................................................... 20

Call Forward.................................................... 21

Exclusive Hold ................................................ 23

Privacy............................................................. 24

Break-In................................................................ 25

Broker/Consult./3-Way Conf. Call/Contin. Conf. 26

Call Forward......................................................... 29

Caller ID Control.................................................. 33

Camp-On: ............................................................. 34

Call Back ......................................................... 34

Off-Hook (Call Waiting/Call Offer)................ 36

Cancellation Code ................................................ 37

Canned Messages ................................................. 38

Class of Service (COS) Switchover ..................... 41

Conference:: ......................................................... 42

Multi-Party ...................................................... 42

Release............................................................. 43

Do Not Disturb (DND)......................................... 44

Do Not Disturb (DND) Override.......................... 45

Executive Privilege............................................... 46

Flash (Calibrated Opening) On Trunk.................. 47

FlexiCall ............................................................... 48

Follow Me ............................................................ 54

Forced Release ..................................................... 56

Freedom (IRSS).................................................... 57

Group Calls (Conference): ................................... 65

Group Call Features......................................... 66

Preset Conference Activation.......................... 67

Temporary Conference Activation.................. 68

Joining ............................................................. 69

Table of Contents

TOC-2 SLT User Guide

Addition of Participants .................................. 70

Submitting Request to Speak .......................... 71

Forced Release of a Participant....................... 72

Forced Release of an Entire Group Call.......... 73

Hold...................................................................... 74

Hot Line (Immediate/Delayed) ............................ 75

Last Number Redial ............................................. 76

Making Calls ........................................................ 77

Malicious Call Trace ............................................ 78

Malicious Call Trace Printout .............................. 79

Message:............................................................... 80

Answering ....................................................... 80

Leaving/Cancellation ...................................... 81

Night Answer (Central Bell/UNA Pickup) .......... 83

Page Queue........................................................... 84

Paging:.................................................................. 85

Public Address................................................. 85

Voice (To Single Keyset)................................ 86

Zone (To Keyset Group) ................................. 87

Park....................................................................... 88

Passcode ............................................................... 89

Phone Dial Lock................................................... 90

Pickup: Group, Directed....................................... 91

Receiving Calls / Answering Calls....................... 92

Relay (Accessory) ................................................ 93

Reminder .............................................................. 94

Room Status ......................................................... 96

Saved Number/Repeat Number............................ 98

Second Party’s Speaker Status ............................. 99

Security Line ...................................................... 100

Series Call........................................................... 101

Silent Monitor: ................................................... 102

1-Way (Splitting)........................................... 103

2-Way (Both)................................................. 104

Speed Dialing: .................................................... 105

Programming Private Libraries ..................... 105

Using Private and Public Libraries................ 108

Stop Dial............................................................. 109

Transfer .............................................................. 110

Waiting Calls — Receiving................................ 111

Wakeup............................................................... 112

Whisper Page:..................................................... 114

Activation ...................................................... 114

Receiving....................................................... 115

Receiving, Turning On/Off ........................... 116

Appendix A - Glossary ...................................... A-1

TOC-3 SLT User Guide

Appendix B - Tones .......................................... B-1

Appendix C - Dial Tone Pad - Feature Codes ... C-1

Introduction 1 SLT User Guide

Introduction

Welcome to the Coral IPx and Coral FlexiCom Systems. Much thought has gone into making this system flexible and easy to use. The Coral allows your standard telephone to be tailored to the requirements of both you and your company.

This user guide provides a full description of the capabilities and operation of the standard telephone when connected to the Coral. Although the features provided by the Coral system are large in number their operation is straightforward and user friendly.

Many of the Coral features, which have been assigned during initial installation, are provided on an individual extension (station) basis. Feature allocation may also be changed to suit a changing working environment.

Not every feature code in this guide is likely to have been installed in your system or extension. Check with your system manager for a list of the features actually installed.

This Guide is organized alphabetically. The Table of Contents also doubles as an index to the various features that the Coral supports for standard telephones. Use of this guide is straightforward, with each feature listed separately. Certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Group and Speed Dialing.

List of Feature Codes 2 SLT User Guide

Feature Code No. Feature Code No.

Account Code...........................................................#1990

ACD & UCD Groups:

Load ID (for ACD Group).......................................#1973

Log-In/Out (for single ACD Group)........................#1974

Primary Log-In (for ACD Group)............................#1442

Release/Resume From All ACD/UCD Groups.......#1975

Release/Resume From a Single UCD Group........#1991

Wrap-Up Code (ACD Group).................................#1977

Wrap-Up Time (ACD/UCD) On/Off........................ #1976

Activation Code

9................................ ... . #11, #



1, or 1

Boss Group:

Call Forward All Calls...............................................#168

Call Forward All Calls External ............................#17707

Call Forward Busy....................................................#167

Call Forward Busy External................................ #17706

Call Forward No Ans wer..........................................#169

Call Forward No Answer External....................... #17708

Call Forward Timed................................................#1984

Call Forward Timed External .............................. #17709

Exclusive Hold...................... ... ................................#187

Privacy ........................................................... #186 or #6

Break-In...........................................................Hookflash 3

Broker/Consultation/Three-Way Call...................Hookflash

Call Forward:

All Calls.......................................................... #141 or #8

All Calls External................................................ #17702

Busy........................................................................ #140

Busy External..................................................... #17701

No Answer............................................. .... ... ... ... .... . #142

No Answer External .............. .... ... ... ... ... .... ... ... ... #17703

Busy/No Answer.............................................#147 or #2

Busy/No Answer External .................................. #17705

Timed.................................................................... #1985

Timed External.................................................... #17704

Undefined Station ............................................... #17717

Call Hold.......................................................... #171 or #4

Call Park.................................................. #183 or 79 or #7

Call Pickup:

Directed.......................................................... #180 or 77

Group............................................................. #181 or 76

The following feature codes are the default feature codes for all Coral IPx and Coral FlexiCom systems. Your Coral system may employ different feature codes. See your system administrator for the correct feature codes. An arrow (→) between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 5600→5849.

List of Feature Codes

List of Feature Codes 3 SLT User Guide

Feature Code No. Feature Code No.

Night (Bell/UNA) .............................................#192 or 78

Caller ID Control.......................................................#1444

Camp-On Call Back...............................Hookflash 2, #176

Camp-On Off-Hook (Call Waiting/Call Offer)...Hookflash 8 Cancellation Code

8 ...................... ... ... ... . #10, #



0, or 0

Canned Messages...................... .... ... ... ... .....#7026

→7041

Class of Service (COS) Switchover............................#149

Conference:

Multiparty.....................................................7098

→7099

Release..................................................................#1983

Do Not Disturb (DND).................................. ... ... ... ......#145

Do Not Disturb, Override.................................Hookflash 3

Executive Privelege....................................................#170

Flash (Calibrated Opening) On Trunk.........................#150

FlexiCall:

FlexiCall All..........................................................#17710

FlexiCall Internal..................................................#17711

FlexiCall External.................................................#17712

Placing a new call. ... .... ... ... .......................................



Call transfer...............................................................



Call divert to Coral station............................... ... .... ...



Enabling Voice Mail (IVR) commands.......................



Call divert to desk phone ..........................................



Call Recording / Help Requesting.............................



Follow Me Internal+External.......................................#189

Follow Me External .................................................#17713

Freedom (IRSS)......................................................#17714

Placing a new IRSS call............................................



Call transfer........... ....................................................



Call divert to Coral station............................... ... .... ...



Enabling Voice Mail (IVR) commands........................



Call Recording / Help Requesting.............................



Group Calls.....................................................5600

→5849

Add-On (Temporary) Group Call..... ... ... .... ... ... ...... #1449

Forced Release of a Participant............................ #1446

Forced Release of an Entire Group Call............... #1447

Last Number Redial...........................................



or #143

Malicious Call Trace on/off . ... ... .... ... ... ... ... .... ... ... ... ....#1740

Malicious Call Trace Printout ... .... ...... ... ... .... ... ... ... ....#1741

Message:

List of Feature Codes (cont.)

List of Feature Codes 4 SLT User Guide

Feature Code No. Feature Code No.

Answering.......................................................#175 or #5

Leaving......................................Hookflash 5, #175 or #5

Cancellation...........................................................#1440

Night Answer (Central Bell/UNA Pick Up) .........#192 or 78

Page _Q....................................................... ...7060

→7069

Paging, Announcing:

Public Address...................................... .... ...7074

→7079

Voice (To Single Keyset)............Hookflash 6, #191 or #3

Zone (To Keyset Group)..................................7300-7309

Passcode Change......................................................#179

Phone Dial Lock .........................................................#148

Relay (Accessory) ..........................................7086

→7091

Reminder:

Request ...................................................................#172

Snooze...........................................................................4

Room Status................................................ .#7026

→7041

Saved Number/Repeat Number........................#196 or #9

Security Line...........................................................#17700

Series Call.................................................Hookflash #195

Silent Monitor:

1-Way (Split) ......................................................... #1448

2-Way (Both).....................................Hookflash 9, #1981

Speed Dialing: Programming Private Library..............#193

Stop Dial...........................................................................#

Transfer...............................................................Hookflash

Wakeup:

Request................................................................... #173

Snooze.......................................................................... 4

Whisper Page:

Activation............................................................... #1744

Receiving: Turning On/Off..................................... #1745

List of Feature Codes (cont.)

Account Code (as required) 5 SLT User Guide

Account Code (as required) #1990

When your company is equipped with a Call Accounting System, call statistics are printed through the Station Message Detailed Records (SMDR) report. The Call Accounting System is defined system-wide and among the various types of statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account number. The printout includes the call’s date and time. When activated, the Account Code is useful in facilitating billing by individuals, regardless of the phone used to call, or by client account.

To activate Account Code from idle:

1. Lift handset.

2. Dial Account feature code #1990.

3. Listen for distinctive dial tone.

4. Dial the account number.

5. Listen for distinctive dial tone.

6. Dial external line code. (Last Number Redial code, Saved Number code or Speed Library number can also be used.)

7. Dial outside number.

To activate during an incoming or outgoing call:

1. Hookflash.

2. Dial Account feature code #1990.

3. Listen for distinctive dial tone.

4. Dial the account number.

5. Listen for the confirmation tone.

6. Continue the call or hang up.

#Note: Depending upon your system definition, up to 16 digits are available for Account Numbers. Only one account

number entry is allowed per call. Any additional numbers are refused and the reorder tone is heard.

Account Code (Forced) 6 SLT User Guide

Account Code (Forced)

Forced Account Code procedures from idle:

To make external calls:

1. Lift handset.

2. Dial external line code.

3. Dial account number.

4. Dial external number.

To redial the last number:

1. Lift handset.

2. Dial feature code #143 or press



3. Dial account number.

To redial saved number:

1. Lift handset.

2. Dial Saved Number feature code #196.

3. Dial account number.

To dial a Speed Dial Public or Private Library Number:

1. Lift handset.

2. Dial a Speed Call library number.

3. Dial account number.

#Note: Should you dial a wrong account number when VFAC is installed in your system, a reorder tone is heard

followed by disconnect.

ACD & UCD Groups 7 SLT User Guide

ACD & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution.

The ACD/UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming calls. ACD/UCD systems prevent sending a busy tone to incoming callers. They encourage callers to wait rather than ring elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined telephone number.

Calls incoming to an ACD/UCD group are answered by free agents, according to system-wide defined rules. The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system automatically delivers each incoming call to the next available agent.

The following ACD/UCD features are available:

FEATURE ............................................................................PAGE

LOAD ID - FOR ACD GROUP

............................................... 8

LOG-IN/OUT - FOR A SINGLE ACD GROUP...................... 9

PRIMARY LOG-IN - FOR ACD GROUP ............................... 11

RELEASE/RESUME FROM ALL GROUPS.......................... 12

RELEASE/RESUME FROM A UCD GROUP ....................... 13

WRAP-UP CODE - FOR ACD GROUP................................. 14

WRAP-UP TIME ON/OFF....................................................... 15

ACD & UCD Groups 8 SLT User Guide

Load ID - for ACD Group

ACD & UCD Groups: Load ID - for ACD Group #1973

This feature allows the system to identify an ACD group agent when joining the system for the first time during a session. Your ID number remains in the system as long as you are still logged into at least one ACD group. However, once you have logged out of the last group your ID number is deleted from the system. You are required to reload the ID in order to reenter the ACD group.

To activate Load ID:

1. Lift handset.

2. Dial Load ID feature code #1973.

3. Listen for dial tone.

4. Dial your ID number (four digits).

5. Listen for the confirmation tone.

6. Hang up.

#Note: Only one ID number is allowed per station. Any additional Load ID replaces the current one. The ID number

can be changed as many times as needed.

ACD & UCD Groups 9 SLT User Guide

Log-In/Out - for a Single ACD Group

ACD & UCD Groups: Log-In/Out - for a Single ACD Group #1974

This feature is used when an ACD group member joins or leaves an ACD group. A user can simultaneously be a member of numerous ACD groups.

To Log-In to a single group:

1. Lift handset.

2. Dial Log-In/Out feature code #1974.

3. Listen for dial tone.

4. Dial your ACD group number.

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

To Log-Out from a single group:

1. Lift handset.

2. Dial Log-In/Out feature code #1974.

3. Listen for dial tone.

4. Dial your ACD group number.

5. Dial cancellation code 8.

6. Listen for the confirmation tone.

7. Hang up.

#Notes: 1) When logging in or out from additional groups, the above procedures are repeated as many times as needed.

2) In some groups, in order to log in, you must first have defined an ID number (see page 8).

ACD & UCD Groups 10 SLT User Guide

Log-In/Out - for a Single ACD Group

ACD & UCD Groups Log-In/Out - for a Single ACD Group

3) If you log-out from your primary group using this feature code, you must also log-out as primary, so the group is no longer marked as your primary (see page 11).

ACD & UCD Groups 11 SLT User Guide

Primary Log-In - for ACD Group

ACD & UCD Groups: Primary Log-In - for ACD Group #1442

This feature allows defining one of your ACD groups as having priority over other groups of which you are a member. Once you have logged in to your primary group, waiting calls are always routed to you from this group first. Only when no more calls are waiting on the primary group queue, do you receive calls from your other groups.

#Note: If no group is defined as primary or if log-out is defined for the primary group, then the first group you logged

into is defined as primary by system.

To Log-In to the Primary Group:

1. Lift handset.

2. Dial Primary Log-In feature code #1442.

3. Listen for dial tone.

4. Dial your ACD group number.

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

#Notes: 1) Some groups might require you to define an ID number before logging in to the group (see page 8).

2) Only one group can be marked as primary. When you log in again on a different group as primary, the previous primary log-in is overridden.

3) Upon logging in to mark a group as primary, you are also logged in as a member of the group (see page 9).

To Log-Out from the Primary Group:

1. The procedure is the same as logging out from a single group (see previous page), except that the primary ACD group number is entered.

#Note: After logging out so the group is no longer marked as primary, you must remain logged in as a member of the

group (see page 9).

ACD & UCD Groups 12 SLT User Guide

Release/Resume from All Groups

ACD & UCD Groups: Release/Resume from All Groups #1975

You can temporarily release yourself from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released.

To release from all ACD/UCD groups:

1. Lift handset.

2. Dial feature code #1975.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To resume connection with all ACD/UCD groups:

1. Lift handset.

2. Dial feature code #1975.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

ACD & UCD Groups 13 SLT User Guide

Release/Resume from a UCD Group

ACD & UCD Groups: Release/Resume from a UCD Group #1991

When your station is a member of a UCD group you can temporarily exit the UCD group and then rejoin when required.

To leave a single UCD Group:

1. Lift handset.

2. Dial Release/Resume UCD Group feature code #1991.

3. Listen for dial tone.

4. Dial your UCD Group number.

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

To return to a single UCD Group:

1. Lift handset.

2. Dial Release/Resume UCD Group feature code #1991.

3. Listen for dial tone.

4. Dial your UCD Group number.

5. Dial cancellation code 8.

6. Listen for the confirmation tone.

7. Hang up.

ACD & UCD Groups 14 SLT User Guide

Wrap-Up Code - for ACD Group

ACD & UCD Groups: Wrap-Up Code - for ACD Group #1977

After an ACD incoming call has been completed, information about the call can be sent to the Call Center. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the Call Center and the relevant codes are defined system-wide.

To activate the Wrap-Up Code:

1. After the ACD call is completed, hang up.

2. Lift handset.

3. Listen for dial tone.

4. Dial Wrap-Up feature code #1977.

5. Listen for dial tone.

6. Dial the required wrap-up code (four digits).

7. Listen for the confirmation tone.

8. Hang up.

Use this table to create a list of Wrap Up Codes and their description (See your supervisor for a list of codes).

Wrap-up Code Description

ACD & UCD Groups 15 SLT User Guide

Wrap-Up Time On/Off

ACD & UCD Groups: Wrap-Up Time On/Off #1976

Wrap-Up time provides an idle ACD/UCD group member with a time-out period between consecutive ACD/UCD calls. The time-out period is determined for each group, system-wide. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls.

To activate Wrap-Up Time:

1. Lift handset.

2. Dial Wrap-Up Time feature code #1976.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To cancel Wrap-Up Time:

1. Lift handset.

2. Dial Wrap-Up Time feature code #1976.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Activation Code 16 SLT User Guide

Activation Code #11, #1, or 1

Use the Activation code as required when programming features.

The following symbol in this manual indicates an activation code:

See your system manager, as to which activation code is used in your system.

Auto Set Relocate 17 SLT User Guide

Permanent

Auto Set Relocate: Permanent

When defined for permanent relocation, allows you to swap phones within the same Coral system by assigning one SLT the profile of the other SLT, and vice versa. All the phone’s properties, numbering, membership in groups, etc. are automatically exchanged. This feature facilitates the phone relocation procedure, eliminating the need for traditional phone moves that involve physical disconnection of the station wires and reconnection them at another location. Both source and destination phones (see figure) should be SLTs. The Auto Set Relocate is activated at the destination station. The phone swap holds until a reverse swap is performed.

To activate from the destination station:

1. Lift handset and dial Auto Set Relocate feature code.

2. Listen for dial tone.

3. Dial your (source) station number and Listen for dial tone.

4. Dial your (source) passcode (four digits).

5. Listen for dial tone.

6. Dial activation code 9 (no confirmation tone is heard).

7. Hang up. The station initializes with the source profile.

To reverse phone relocation:

Repeat the above procedure from your original source location.

1. Not applicable for Coral Teleport FXS IP-SLT

Source Station (Passcode

)

- Dial Number

- SLT Definition

- COS

- Private Library

- Message indication

- Group Membership

Swapping:

Destination Station

1. Auto

et Relocate activation

from the Destination station

2. Source station's passcode to be entered

 WARNING: See warning on page 18.

Auto Set Relocate 18 SLT User Guide

Temporary

Auto Set Relocate: Temporary

When defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. Activating Auto Set Relocate exchanges all of your (source) phone's features, numbering, membership in groups, etc. with another (destination) phone within the same Coral system. As this takes place, the source phone acquires the full profile of the destination phone, and vice versa. The Auto Set Relocate spares you the inconvenience of having to re-enter all the stored speed numbers and to reset previously defined features at your temporary location. This feature allows you to use any SLT available from your Coral system while keeping your unique extension dial number. The Auto Set Relocate is activated at the destination station. The temporary phone swap is automatically reversed at midnight. Reactivating Auto Set Relocate at the already swapped destination station causes:

• Automatic cancellation of the first relocation

• Exchange of the new (third user's) phone profile with the destination phone profile

To activate from the destination (new) location:

Repeat the activation procedure described on page 17 for Auto Set Relocate Permanent.

 WARNING: When invoking the Auto Set Relocate feature, incorrect information might be sent to the local

Emergency or E911 Center. Before activating this feature, contact your local system administrator to ensure that your new and current system profiles are compatible with the E911 Center.

1. Not applicable for Coral Teleport FXS IP-SLT

Auto Set Relocate 19 SLT User Guide

Temporary

Auto Set Relocate Temporary

To cancel from the destination (new) location:

1. Lift handset.

2. Dial Auto Set Relocate feature code.

3. Listen for dial tone.

4. Dial your (source) station number.

5. Listen for dial tone.

6. Dial your source passcode (four digits).

7. Listen for dial tone.

8. Dial cancellation code 8 (no confirmation tone is heard).

9. Hang up.

10. The destination station reinitializes with its original profile.

Boss Group 20 SLT User Guide

Boss Group

A Boss Group is a number of stations operating together in which the individual stations might or might not simultaneously ring, as defined by the system per Boss Group. Arriving calls can be answered by any group member. Any keyset (FlexSet, DKT, T207M or T208M) group member can join a conversation; however, only one additional member can join, when the original group member is not in privacy mode.

Calls arriving at your boss group can be forwarded, according to certain criteria, to ring at various destinations. The system can distinguish between calls arriving from an internal or external source when forwarding. Calls from Internal and External sources can be forwarded to different destinations (See Internal/External Call Forwarding on page 31). Possible forward destinations are operator, station/group, external number via public and private speed call library,

DVMS pre-recorded message, UNA/central bell, group call, or network number (and the Boss Group itself for external calls). (See page 22 for forwarding procedure).

The following Boss Group features are available:

FEATURE ............................................................................PAGE

CALL FORWARD

.................................................................... 21

EXCLUSIVE HOLD................................................................. 23

PRIVACY................................................................................. 24

Boss Group 21 SLT User Guide

Call Forward

Boss Group: Call Forward See Table 1

All Calls: Forwards all your incoming Boss Group calls to a selected destination. The destination can call back or return calls to your group, and outgoing calls can still be placed from within the group.

Busy: Forwards your incoming boss group calls to another destination when your Boss Group lines are all busy. No Answer: Forwards your incoming Boss Group calls to another destination when none of your Boss Group lines has

been answered within a system-defined number of rings. Timed: Forwards your incoming Boss Group calls to another destination, for a time period determined by the system. The

system defined time can include up to two separate time periods, for example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, your calls can be forwarded to the group secretary. Use the form below to specify the system-defined time periods.

Time Period From To

Table 1: Boss Group Call Forward Codes

Call Forward Typ e

Feature Codes

Internal and

External Calls

Only

All #168 #17707

Busy #167 #17706

No Answer #169 #17708

Timed #1984 #17709

Boss Group 22 SLT User Guide

Call Forward

Boss Group Call Forward

To activate Call Forward:

1. Lift handset

2. Dial the appropriate Call Forward feature code (see Table 1 on page 21).

3. Listen for dial tone.

4. Dial your boss group number.

5. Dial the destination number where calls are to be forwarded.

6. Hang up.

To cancel Call Forward:

1. Lift handset

2. Dial required call forwarding feature code (see Table 1 on page 21).

3. Listen for dial tone.

4. Dial your boss group number.

5. Dial cancellation code 8.

#Note: Should you hear the reorder tone, Call Forward is denied at your station (as defined by Class of Service). In

order to use this feature, ask the attendant to activate Call Forward for your boss group.

Boss Group 23 SLT User Guide

Exclusive Hold

Boss Group: Exclusive Hold #187

As a Boss Group member you can put your telephone into an Exclusive Hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where Exclusive Hold was originally placed. Once Exclusive Hold is activated, it remains permanently in effect until cancelled. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group, (See Hold on page 74).

To activate Exclusive Hold for all calls:

1. Lift handset.

2. Dial Exclusive Hold feature code #187.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To cancel Exclusive Hold:

1. Lift handset.

2. Dial Exclusive Hold feature code #187.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Boss Group 24 SLT User Guide

Privacy

Boss Group: Privacy #186 or #6

Use the Boss Group Privacy feature to prevent other members of your Boss Group from accidentally joining your current conversation.

To activate Privacy for all calls:

1. Lift handset.

2. Dial Privacy feature code #186.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To cancel Privacy:

1. Lift handset.

2. Dial Privacy feature code #186.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Break-In 25 SLT User Guide

Break-In Hookflash 3

This feature allows an authorized user to break into an established two-party call.

To break into a busy conversation:

1. Hookflash.

2. Dial Break-In code 3.

#Note: Both conversing parties hear the Break-In warning tone.

To release Break-In (break-out):

1. Hang up.

Broker/Consult./3-Way Conf. Call/Contin. Conf 26 SLT User Guide

Broker/Consult./3-Way Conf. Call/Contin. Conf Hookflash

Your telephone can be set up to use only one of the following three party functions, as defined through your Class of Service.

Broker Call:

This feature allows you to put a call on hold and then converse privately with a third party, while switching between the two calls. The party not in conversation is automatically put on hold and cannot hear any other conversation.

Consultation Call:

This feature allows you to consult with a third party while the original caller is placed on hold. After consultation is complete the two original parties are reconnected and the consulted party is then released.

Three-Way Conference Call:

This feature allows you to bring a third party into an ongoing conversation. All three parties can converse in a three-way party conference.

Continuous Conference:

This feature allows an authorized user to continue adding participants to an established 3-way call, effectively turning the call into a multi-party conference call (up to 6 or 15 members, depending on system hardware).

Combination Consultation/Broker/Three-Way Conference Call:

This feature allows you to change a conversation from broker to consultation to three-way conference by hookflashing while in conversation. The first hookflash allows you to converse privately with a third party. The second hookflash allows you to speak privately with the original party, while the third party is put on hold. The third hookflash places you in a threeway conversation with all parties.

Broker/Consult./3-Way Conf. Call/Contin. Conf 27 SLT User Guide

Broker/Consult./3-Way Conf. Call/Contin. Conf

All the following features are activated during an established call:

To activate a Broker Call:

1. Hookflash.

2. Dial the third party and wait for an answer.

3. Hookflash to alternate between parties (any number of times).

4. When you hang up, the other parties remain in conversation.

To activate a Consultation Call:

1. Hookflash.

2. Dial the number of the person you wish to consult with, then when your conversation is concluded

3. Hookflash to return to original call (the consulted party is released).

To activate a Three-Way Conference Call:

1. Hookflash.

2. Dial the third party number. When the party answers.

3. Hookflash for Three-Way Call.

To add members to a Three-Way Conference Call:

1. Hookflash.

2. Dial the additional party number and wait for an answer.

3. Hookflash - new party added to the multi-party (Continous Conference) call.

Broker/Consult./3-Way Conf. Call/Contin. Conf 28 SLT User Guide

Broker/Consult./3-Way Conf. Call/Contin. Conf

To activate combination of Consultation/Broker/Three-Way Conference Call:

1. Hookflash.

2. Dial the third party number and wait for an answer.

3. Hookflash - third party put on hold. When you have concluded your private conversation

4. Hookflash to complete a Three-Way Conference Call.

Call Forward 29 SLT User Guide

Call Forward See Table 2

Calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). Your phone can distinguish between calls arriving from an internal or external source when forwarding. Calls from Internal and External sources can be forwarded to different destinations. Possible forward destinations are operator, station/group, external number via public and private speed call library, DVMS pre-recorded

message, UNA/central bell, group call, or network number (and the station itself for external calls).

Call Forwarding Options

• All: Forwards all your incoming calls to a designated destination. The destination can call back or return calls to your telephone, and you can still place outgoing calls from your telephone.

When Call Forward All is activated at a station, a distinctive dial tone is heard, when lifting the handset, to indicate that the station has been forwarded.

• Busy: Forwards your incoming calls to another destination when your telephone is busy.

• No Answer: Forwards your incoming calls to another destination when you do not answer within a system-wide defined period.

• Busy/No Answer: Forwards your incoming calls to another destination when your telephone is busy, or when you do not answer within a predefined number of rings.

• Undefined: Forwards your incoming calls to another destination when your station is unplugged.

• Timed: Forwards your incoming calls to another destination, for a time period determined by the system. The system defined time can include up to two separate time periods. See your system administrator for the time period definitions. For example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, calls can be forwarded to the group secretary.

Time Period From To

Call Forward 30 SLT User Guide

Call Forward

Call Forward Call Forward

Table 2: Call Forward Codes

Call Forward Type

Internal and External Calls

External Calls Only

All #141 or #8 #17702

Busy #140 #17701

No Answer #142 #17703

Busy/No Answer #147 or #2 #17705

Timed #1985 #17704

Undefined #17717 N/A

Call Forward 31 SLT User Guide

Call Forward

Internal/External Call Forwarding

In addition to the different call forwarding options, you can set different call forward destinations based on the incoming call source: external or internal callers, for each forwarding feature (forward all, when busy, on no answer, etc.). The Internal/External Call Forwarding allows:

• Forwarding internal and external calls to the same destination

• Forwarding internal and external calls to different destinations

• Forwarding internal calls only, while allowing external calls to continue ringing at your station

• Forwarding external calls only, while allowing internal calls to continue ringing at your station

For Example, the Call Forward All feature is used to demonstrate the different possibilities:

Forward Option Resultant Call Destination

Case Call Forward All (#141)

Set To:

Call Forward External (#17702) Set To:

Internal Calls Go To:

External Calls Go To:

1 Feature not set and Feature not set Your own Station Your own Station

2 Destination X and Feature not set Destination X Destination X

3 Feature not set and Destination Y Your own Station Destination Y

4 Destination X and Destination Y Destination X Destination Y

5 Destination X and Destination Y (programmed as

Your own Station)

Destination X Your own Station

Possible destinations for X are: operator, station/group, external number via public and private speed call library, DVMS prerecorded message, UNA/central bell, group call, or network number. Possible destinations for Y are the same as for X, plus your own station number, thus facilitating forwarding of internal calls to another destination, while retaining external calls at your own station, as shown in Case 5.

Call Forward 32 SLT User Guide

Call Forward

To set Call Forward:

1. Lift handset.

2. Dial the required Call Forward feature code (see Table 2 on page 30).

3. Listen for dial tone.

4. Dial the destination number where calls are to be forwarded.

5. Listen for the confirmation tone.

6. Hang up.

To cancel Call Forward:

1. Lift handset.

2. Dial the required Call Forward feature code (see Table 2 on page 30).

3. Listen for dial tone.

4. Dial the cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

#Note: If you hear a Reorder Tone, Call Forward is denied at your station (as defined by Class of Service).

Caller ID Control 33 SLT User Guide

Caller ID Control #1444

The Caller ID Control feature allows you to show or hide your telephone number to the called party for external calls (as well as internal calls, depending on system-wide settings). Your telephone is pre-set in the system to either restrict or display your Caller ID to the called party. You can use this feature to override this setting on a per-call basis, if permitted by COS.

To dial using Caller ID Control:

1. Lift handset.

2. Dial Caller ID Control feature code #1444.

3. To display your Caller ID, dial activation code 9.

4. To hide your Caller ID, dial cancellation code 8.

5. Make call as required.

Camp-On 34 SLT User Guide

Call Back

Camp-On:Call Back Hookflash 2, #176

When a station or a network destination is busy or does not answer, or when an outside line is busy, you can request that the system automatically call you back when the required destination number or outside line is available. See also Camp-On on page 36.

To Camp-On to a ringing/busy station or busy outside line:

1. Hookflash.

2. Dial 2.

3. Listen for the confirmation tone.

4. Hang up. Your telephone rings when the station or outside line is available.

To Camp-On to a destination from an idle station:

1. Lift handset.

2. Dial Camp-On Call Back feature code #176.

3. Listen for dial tone.

4. Dial destination number.

5. Listen for the confirmation tone.

6. Hang up. Your telephone will ring after the camped-on port is available.

To cancel Camp-On before you are called back:

1. Lift handset.

2. Dial Camp-On Call back feature code #176.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

Camp-On 35 SLT User Guide

Call Back

Camp-On Call Back

6. Hang up.

#Notes: 1) If you have camped on to a number of destinations, the oldest number camped on is cancelled. Repeat the

procedure as many times as required to cancel the next oldest camped on number each time.

2) Camp-On is automatically cancelled after a system-wide defined period after activation.

When your telephone rings (required trunk now idle):

1. Lift your handset, listen for the outside dial tone

Should you hear inside dial tone,

Dial 2 to initiate outside call.

Dial required outside number (not required for routing access dialing).

#Note: The way in which you answer a Camp-on Call Back is defined system-wide.

When your telephone rings (destination station now idle):

1. Lift your handset (requested station immediately rings)

Should you hear distinctive dial tone,

Dial 2 to initiate ringing.

#Note: The way in which you answer a Camp-on Call Back is defined system-wide.

Camp-On 36 SLT User Guide

Off-Hook (Call Waiting/Call Offer)

Camp-On: Off-Hook (Call Waiting/Call Offer) Hookflash 8

Upon hearing a busy tone from a Coral station, this feature enables you to send a call waiting tone to the busy party. When you apply this feature you hear a second ringback tone at your telephone.

To Camp-On a busy station while off-hook:

1. Hookflash.

2. Dial 8.

3. Listen for the ringback tone or second ringback tone (defined system-wide).

4. Wait for answer.

Cancellation Code 37 SLT User Guide

Cancellation Code #10, #0, or 0

Use the Cancellation code as required when programming features.

The following symbol indicates a cancellation code:

See your system manager, as to which cancellation code is used in your system.

Canned Messages 38 SLT User Guide

Canned Messages 7026→7041

Use the Canned Messages feature to set one of any 16 canned messages for your station. Any internal caller to your station sees this message displayed on the second line of their station display until you answer the call.

Canned message texts are pre-programmed by your system administrator. They can be used to indicate your status (or any other pertinent information) to the calling party.

Contact your system administrator for the list of canned message texts used in your organization. Use the Canned Message form below to write down the canned messages available at your telephone.

#Notes: 1) Check with your system administrator whether your Coral system supports the Canned Messages or Room

Status feature. If your Coral system supports the Room Status feature (see page 96), the Canned Message feature is unavailable.

2) Ensure that only one Canned Message is turned on. Otherwise, you might be displaying an unintended canned message to your caller.

To activate or set a Canned Message:

1. Lift handset.

2. Dial Canned Message access code.

3. Listen for dial tone.

4. Dial ee.

5. Listen for the confirmation tone.

6. Hang up.

Canned Messages 39 SLT User Guide

Canned Messages

To cancel or reset a Canned Message:

1. Lift handset.

2. Dial Canned Message access code.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Canned Messages 40 SLT User Guide

Canned Messages

Table 3: Canned Message - Text and User Access Codes

Canned Message Number Access Code Canned Message Text

7026

7027

7028

7029

7030

7031

7032

7033

7034

7035

7036

7037

7038

7039

7040

7041

Class of Service (COS) Switchover 41 SLT User Guide

Class of Service (COS) Switchover #149

Each station has a Primary and Secondary Class of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. You can change from one COS to another. See “Appendix A - Glossary” on page A-1 for further details.

To select your station’s Secondary COS:

1. Lift handset.

2. Dial COS Switchover feature code #149.

3. Listen for dial tone.

4. Dial your passcode (four digits).

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

To return to your station’s Primary COS:

1. Lift handset.

2. Dial COS Switchover feature code #149.

3. Listen for dial tone.

4. Dial your passcode (four digits).

5. Dial cancellation code 8.

6. Listen for the confirmation tone.

7. Hang up.

#Notes: 1) To perform COS Switchover at your telephone, you must first have a defined passcode (see page 89).

2) The selection of secondary COS is denied when your telephone is in Check Out mode.

Conference: 42 SLT User Guide

Multi-Party

Conference: Multi-Party 7098→7099

Conference calls allow several users to join a multi-party conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You can use any one of the following telephone conference features:

• Meet-Me Conference: The participants decide on a particular time for commencing the conference. At the designated time, all participants dial the assigned conference number allowing each one to join the conference.

• Progressive Add-On: In this type of conference each member is added, as required, to an ongoing conference.

• Conference Release: An authorized user can release each participant from the conference.

• Group Call: see page 65.

To join a Meet-me Conference (at the assigned hour):

1. Lift handset.

2. Dial assigned conference number 7098-7099.

A warning tone is heard by all participants.

To leave a conference:

1. Hang up.

To add a participant to a progressive conference (while connected to station/trunk):

1. Hookflash.

2. Dial assigned conference number 7098-7099.

3. Hang up.

A warning tone is heard by all participants.

Conference: 43 SLT User Guide

Release

Conference: Release #1983

To release a single participant from a conference (authorized user only):

1. Lift handset.

2. Dial Conference Release feature code 1983.

3. Listen for dial tone.

4. Dial assigned conference number 7098-7099.

5. Dial participant number.

6. Dial activation code 9.

7. No confirmation is heard.

8. Hang up.

CAUTION ! If you do not enter the participant number (trunk or station number), you will remove an unidentified

member from the conference. The first to be removed is always the first member who joined the conference, the second to be removed is the second member who joined the conference, and so on. When a member is removed, a warning tone is heard by all remaining participants.

Do Not Disturb (DND) 44 SLT User Guide

Do Not Disturb (DND) #145

This feature enables you to block ringing at your station. You may still place outgoing calls, even when DND is activated at your station. Any call forwarding to your telephone is automatically cancelled when you activate the DND feature. Only a station with DND Override privilege can call your station.

To activate DND:

1. Lift handset.

2. Dial Do Not Disturb feature code #145.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To cancel DND:

1. Lift handset.

2. Dial Do Not Disturb feature code #145.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

#Notes: 1) You may check to see if your phone is set to Do Not Disturb by lifting the handset and hearing the distinctive

dial tone.

2) Should you hear the reorder tone, DND is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate DND at your station.

Do Not Disturb (DND) Override 45 SLT User Guide

Do Not Disturb (DND) Override Hookflash 3

DND Override can only be utilized by an authorized user. This feature can be applied to stations that are idle, but have been set to Do Not Disturb. After dialing a station and receiving the reorder tone, override can be applied and your call can be put through to the station.

To override Do Not Disturb status:

1. Hookflash.

2. Dial override code 3.

3. Listen for the ringback tone.

4. Wait for answer.

#Note: The override feature uses the same feature code as Break-In.

Executive Privilege 46 SLT User Guide

Executive Privilege #170

Executive Privilege allows you to use the features available at your station from any other station in the system. This feature operates for a single call.

To activate Executive Privilege:

1. Lift any system station telephone handset.

2. Dial Executive Privilege feature code #170.

3. Listen for dial tone.

4. Dial your own station number.

5. Dial your passcode (four digits).

6. Listen for distinctive dial tone.

7. Dial the required number.

#Notes: 1) Some telephones may be denied the Executive Privilege feature (defined by Class of Service).

2) In order to use Executive Privilege your station must be defined with a passcode (see page 89).

3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original Class of Service.

Flash (Calibrated Opening) On Trunk 47 SLT User Guide

Flash (Calibrated Opening) On Trunk Hookflash #150

The Flash feature sends a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second system may be a telephone switching center, PABX, or another Coral system. In certain countries term “Calibrated Opening” is used in place of “Flash”.

Flash can only be activated while connected to an outside line.

To Flash On Trunk:

1. Hookflash.

2. Dial Calibrated Opening feature code #150.

In cases where this is required, specific instructions are given.

Use the following lines to write in the ways in which Flash is used in your company’s telephone system:

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________

FlexiCall 48 SLT User Guide

FlexiCall #17710, #17711, #17712

Calls ringing at your Coral station can simultaneously ring at any designated internal or external phone (e.g. home phone, mobile, second station) and can be answered at either phone. Your station can distinguish between calls arriving from an internal or external source when ringing at the remote destination (see page 49). Calls can be transferred back to the original station anytime during the call.

The FlexiCall feature is an ideal solution for office applications requiring a “courtesy” telephone, and applications requiring an extension telephone to a system station. The FlexiCall feature may be used also to “semi-connect” ancillary devices such as answering machines, fax machines, or data modems to your station, without using a separate telephone number.

#Notes: 1) The remote destination rings even when your station is

disconnected.

2) The remote destination does not ring if any of the following features is activated at your Coral station:

• Do Not Disturb

• Call Forward All, Call Forward Busy, Call Forward Timed

• Auto Answer

3) The remote destination does not ring for the following incoming calls:

• Group call

• Boss Group call (only the first member of a Boss Group rings)

• ELA Group call (only one member of an ELA Group rings)

• Bell/UNA

• Reminder, Wakeup

• Voice Page

PSTN

Cellular

FCN

ON/OFF ENTER

Home phone

Cellular phone

Coral station 1

Coral station 2

FlexiCall 49 SLT User Guide

FlexiCall

Internal/External FlexiCall

You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature. You can set your phone to send your calls as follows:

• All, internal and external calls ring at your remote phone

• Internal calls ring at your remote phone

• External calls ring at your remote phone

Table 4: FlexiCall Forward Codes

FlexiCall Option Resultant Call Destination

Case

All

(#17710)

Internal

(#17711)

External

(#17712)

Internal Calls ring at: External Calls ring at:

Coral station Remote phone Coral station Remote phone

898999

889 9 9 9

Irrelevant Irrelevant

9999

8999999

FlexiCall Type Feature Codes

All #17710

Internal #17711

External #17712

FlexiCall 50 SLT User Guide

FlexiCall

To operate FlexiCall:

1. Lift handset.

2. Dial the appropriate feature code (see Table 4 on page 49).

3. Listen for dial tone.

4. Dial the remote destination number (internal number or Public/Private Library number), at which calls ring simultaneously with your Coral station.

A remote destination can be: an operator, station, network number, UNA/Central Bell, or external number (stationary or cellular) via Public/Private Speed Call Library.

5. Listen for the confirmation tone.

6. Hang up.

To cancel FlexiCall:

1. Lift handset.

2. Dial the appropriate feature code (see Table 4 on page 49).

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

#Notes: Should you hear a reorder tone, FlexiCall is denied at your station (as defined by Class of Service).

FlexiCall 51 SLT User Guide

FlexiCall

Receiving calls at an off-site remote destination

If your remote destination is located outside the enterprise (connected to the PSTN or public cellular network), you can answer all your incoming calls from your remote destination.

#Note: Your remote off-site (non-Coral) phone is activated as a part of the Coral system only after a FlexiCall call is

picked up at that phone.

When your telephone rings:

1. Answer the FlexiCall call as you would answer a regular call. (See your remote telephone User Guide).

2. Once you have answered a FlexiCall call at your remote destination, you can activate any of the options described in Table 5, “FlexiCall Options from Remote Destination”.

FlexiCall 52 SLT User Guide

FlexiCall

Table 5: FlexiCall Options from Remote Destination

Option Dial Description

Place a new call



• Your original conversing party is disconnected.

• You hear a dial tone indicating that you can place a call to a new contact. Include outside line access codes for external numbers.

Transfer call



• A dial tone prompts you to enter the required transfer number.

• Transfer can be screened or unscreened.

• To return to the original conversing party (when the transfer destination is busy or does not answer)

dial



2 again.

For more information on Transfer options, see Transfer on page 110.

Switch to Broker/ Consultation/3-Way Conference call



A dial tone prompts you to enter the required third party number. Depending on your Class of Service definitions, one of the three party functions is activated as defined in Broker/Consultation/3-Way Conference call on page 61.

Divert call to Coral station



A dial tone prompts you to enter the divert number. You are disconnected and your conversing party is transferred to the divert number.

Your number is not displayed on the diverted party’s display.

Access voice mail/IVR



For instructions on accessing voice mail from your remote phone, see page 53.

Divert call to your station



You are disconnected and your conversing party is transferred to your Coral station.

If your station does not answer within the system defined time-out period, the call returns to your remote phone.

Call Recording / Help Requesting



Used to Start/Stop Recording incoming calls (requires a system-wide defined Navigator application).

Or send Help request (requires a pre-selected system-wide defined keyset station).

FlexiCall 53 SLT User Guide

FlexiCall

To activate voice mail/IVR from your remote phone:

You can access your voice mailbox, retrieve messages and setup voice mail options for your Coral station.

1. Answer the remote call.

2. Dial



1. Listen for dial tone. Your original party will be released.

3. Dial the voice mail (or IVR) dial number.

4. Wait for the automated voice mail answer.

5. Dial the voice mail remote access code followed by your station number to access your station’s voice mailbox.

6. Dial



4 as soon as the Automated voice mail answers. This allows the system to recognize the voice mail (or IVR)

commands.

7. Choose the required option from the voice mail (IVR system) menu.

#Note: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.

Use the table below to record the number and code:

Voice Mail (IVR)

Dial Number

Voice Mail Remote

Access Code

Follow Me 54 SLT User Guide

Follow Me #189 / #17713

This feature allows you to collect your calls from another station. The source station is then put into a Call Forward All state. Follow Me can be activated only from the new location. You can choose between two Follow Me options:

• Forwarding all, your internal and external calls to your new location, provided that Call Forward All External is not defined at your station

• Forwarding only your external calls to your new location, while internal calls continue ringing at your desk phone

Table 6: Follow Me Codes

To activate Follow Me:

1. Lift handset at remote location.

2. Dial the appropriate Follow Me feature code (see Table 6) from the remote location where you wish the calls to be forwarded.

3. Listen for dial tone.

4. Dial your own station number.

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

Follow Me Type Feature Codes

All #189

External #17713

Follow Me 55 SLT User Guide

Follow Me

To cancel Follow Me from secondary location:

1. Lift handset from any station.

2. Dial the appropriate Follow Me feature code (see Table 6 on page 54) from any station.

3. Listen for dial tone.

4. Dial your own station number.

5. Dial cancellation code 8.

1. Listen for the confirmation tone.

2. Hang up.

To cancel Follow Me from your own station:

1. Lift handset.

2. Dial Call Forward All (or External) feature code #141 (or #17702) (see Table 2 on page 30).

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Forced Release 56 SLT User Guide

Forced Release Hookflash 3

This feature allows an authorized user to release two ports actively connected to each other.

To force Release a Port:

1. Dial port number.

2. Listen for busy tone.

3. Hookflash.

4. Dial Break-In code 3.

5. Listen for conversation, then either

6. Hang up if the parties are in conversation and you decide not to release the parties

Hookflash and hang up in order to force release.

Freedom (IRSS) 57 SLT User Guide

Freedom (IRSS) #17714

The Freedom feature, also known as Individual Remote System Services (IRSS), enables you to connect an off-site nonCoral phone (such as your home phone or mobile) to the Coral and make calls from within the system. Many of the Coral’s extensive features (e.g. transfer, conference call, voice mail, access to public and private libraries) are available from this off-site phone. The off-site telephone operates as a virtual station in the Coral network, retaining the original features of the external telephone in addition to the Coral features.

To enable the Freedom feature (for remote phones providing Caller ID):

#Note: To enable the Freedom feature at your Coral station, you must first program a Private/Public Library number

with your off-site phone number (see pages 105-108). Use the table below to record library numbers that contain your Freedom destinations.

1. Lift handset.

2. Dial Freedom feature code #17714.

3. Listen for dial tone.

4. Dial the number of a Private/Public Library defined with your off-site phone number

5. Listen for the confirmation tone.

6. Hang up.

To cancel Freedom destination:.

1. Lift handset.

2. Dial Freedom feature code #17714.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Private/Public

Library Number

Freedom Phone Number

Freedom (IRSS) 58 SLT User Guide

Freedom (IRSS)

Placing Freedom calls

• For Freedom calls placed from phones that send Caller ID, the Freedom feature must be enabled at your Coral station. See steps below.

• For Freedom calls placed from phones that do not send Caller ID information, the Freedom feature must be enabled using the Executive Privilege feature. See page 59.

To place a call from a Freedom phone providing Caller ID:

1. Place a call to your Coral station.

2. Listen for a distinctive dial tone.

3. Dial your four-digit passcode (if required by Class of Service).

4. Listen for dial tone.

5. Dial the required destination number.

Possible destinations include: external number (stationary or cellular), network number, or a Coral destination, including station, trunk/trunk group, dial service, routing access, public/private library, or voice mail.

#Notes: 1) If your destination is an external number, it should be preceded by an external line access code.

2) If your destination is voice mail (IVR access code), skip to page 62.

3) If your destination is a FlexiCall All feature, skip to page 63.

4) To enable another Freedom phone, skip to page 64.

6. Listen for the ringback tone.

7. Wait for an answer.

8. You can activate any of the options described in the table on page 60.

Freedom (IRSS) 59 SLT User Guide

Freedom (IRSS)

To place a call from a Freedom phone that does not provide Caller ID:

This applies for Freedom calls from off-site phones that do not possess a Caller ID number and, therefore, cannot be identified by the Coral.

#Notes: 1) Some telephones may be denied the Executive Privilege feature (defined by Class of Service).

2) In order to use Executive Privilege your station must be defined with a passcode (see page 89).

1. Place a call to the Executive Privilege number (contact your system administrator for that number).

2. Listen for dial tone.

3. Dial your own Coral station number.

4. Dial your four-digit passcode.

5. Listen for distinctive dial tone.

6. Dial the required destination number.

Possible destinations can be: external number (stationary or cellular), network number, or a Coral destination, including station, trunk/trunk group, dial service, routing access, public/private library, voice mail.

#Note: If your destination is an external number, it should be preceded by an external line access code.

• If your destination is voice mail (IVR access code), skip to page 62.

• If your destination is a FlexiCall All feature, skip to page 63.

• To enable another Freedom phone, skip to page 64.

7. Listen for the ringback tone.

8. Wait for an answer.

9. You can activate any of the options described in the table on page 60.

Freedom (IRSS) 60 SLT User Guide

Freedom (IRSS)

Options available while in an established Freedom call

To Dial Description

Place a new call



Listen for a dial tone indicating that you can place a call to a new contact. Your original conversing party is disconnected.

Transfer call



• A dial tone prompts you to enter the required transfer number. Transfer can be screened or unscreened.

• To return to the original conversing party (when transfer destination is busy or does not answer) dial



2 again.

For more information on Transfer options, see page 110.

Switch to Broker/ Consultation/3-Way Conference call



A dial tone prompts you to enter the required third party number. Depending on your Class of Service definitions, one of three party functions is activated, see Broker/Consultation/3-Way Conference call on page 61.

Divert call to a Coral station



A dial tone prompts you to enter a divert number. You are disconnected and your conversing party is transferred to the divert number.

Your number is not displayed on the diverted party’s display.

Access voice mail/IVR



For instructions on accessing voice mail from an Freedom phone, see page 62.

Call Recording / Help Requesting



Used to Start/Stop Recording outgoming calls (requires a system-wide defined Navigator application).

Or send Help request (requires a pre-selected system-wide defined keyset station).

Freedom (IRSS) 61 SLT User Guide

Freedom (IRSS)

Broker/Consultation/3-Way Conference call

While engaged in an established FlexiCall or Freedom call, you can use one of the options listed below, as defined by your Coral station Class of Service. For more information on these options, see Broker/Consult./3-Way Conf. Call/Contin. Conf on page 26.

To activate a Broker call:

1. Dial 2.

2. Dial the third party and wait for an answer.

3. Dial



2 to alternate between parties (any number of times).

4. When you hang up, the other parties remain in conversation.

To activate a Consultation call:

1. Dial 2.

2. Dial the number of the person you wish to consult with.

3. When your conversation is concluded, dial



2 to return to the original call. The consulted party is released.

To activate a 3-way Conference call:

1. Dial 2.

2. Dial the number of the person you wish to add on to the call.

3. When the party answers, dial



2 for a 3-way call.

To activate a combination of Consultation/Broker/3-way Conference calls:

1. Dial 2.

2. Dial the third party number and wait for an answer.

3. Dial



2. The third party is put on

Freedom (IRSS) 62 SLT User Guide

Freedom (IRSS)

4. .When you have concluded your private conversation, dial 2 to complete a 3-way Conference call.

To access voice mail/IVR from your Freedom phone:

You can access your voice mailbox, retrieve messages, and setup voice mail options for your Coral station.

1. Place an Freedom Call:

• For a phone that provides Caller ID, repeat steps 1-4 on page 58.

• For a phone that does not provide Caller ID, repeat steps 1-4 on page 59.

2. Dial the voice mail (or IVR) dial number.

3. Wait for the automated voice mail answer.

4. Dial the voice mail remote access code followed by your station number.

5. Dial



4 as soon as the automated voice mail answers. This allows the system to recognize the voice mail (or IVR)

commands.

6. Choose the required option from the voice mail (IVR system) menu.

#Notes: 1) Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.

2) Use the table below to record that number and code:

Voice Mail (IVR)

Dial Number

Voice Mail Remote

Access Code

Freedom (IRSS) 63 SLT User Guide

Freedom (IRSS)

To activate the FlexiCall All feature from your Freedom phone:

(For information on the FlexiCall feature, refer to FlexiCall on page 48).

1. Place an Freedom call:

• For a phone that provides Caller ID, repeat steps 1-4 on page 58.

• For a phone that does not provide Caller ID, repeat steps 1-4 on page 59.

2. Dial the FlexiCall All feature code #17710.

3. Listen for dial tone.

4. Dial the destination number. Calls ringing at your desk phone simultaneously ring at that destination.

Possible destinations are: operator, station, network number, UNA/Central Bell or external number (stationary or cellular) via Public/Private Speed Call Library

5. Listen for the confirmation tone.

To cancel the FlexiCall All feature from your Freedom phone:

1. Repeat steps 1-3 above.

2. Dial cancellation code 8.

3. Listen for the confirmation tone.

Freedom (IRSS) 64 SLT User Guide

Freedom (IRSS)

To enable a new Freedom phone from your current Freedom phone:

#Note: To enable the Freedom feature at your Coral station, you must first program a Private/Public Library number

with your off-site phone number. Use table on page 57 to record Library numbers that contain your Freedom destinations.

1. From your current Freedom phone, place a call to your Coral station:

• For a phone that provides Caller ID, repeat steps 1-4 on page 58.

• For a phone that does not provide Caller ID, repeat steps 1-4 on page 59.

2. Listen for dial tone.

3. Dial Freedom feature code #17714.

4. Listen for dial tone.

5. Dial a Private/Public Library number defined with your new off-site phone number.

6. Listen for the reorder tone. You are now disconnected. You can now access your station from your newly assigned Freedom phone.

To cancel the Freedom feature from an Freedom phone:

1. Repeat steps 1-4 above.

2. Dial cancellation code 8.

3. Listen for a short burst of confirmation tone. Freedom is cancelled at your station.

Group Calls (Conference) 65 SLT User Guide

Group Calls (Conference)

Group Calls, each with its unique dial number, are conference calls allowing participation of up to 250 participants at a time. Group Call members can be internal stations or external numbers via Public Library numbers.

Two different types of Group Calls are offered:

• Preset Group Calls comprised of pre-defined members

• Temporary (Add-On) Group Calls containing no predefined members, where participants are added by the Group Call initiator.

When a Group Call is placed, all member stations ring. As a member joins the conference (i.e. answers the incoming group call ring), all actively participating members can be alerted by a defined warning tone.

Unanswered stations continue ringing until the defined time-out period expires, without disturbing the conference. Depending on the system settings, a warning tone may be heard by a conference initiator upon activating the group call, and

by all the participants every time a participant joins or leaves an ongoing conference. Group members may be blocked from joining the conference once the ringing has stopped. The conference may, if desired, be locked to those users that are not listed on the system as the conference registered members. When a Group Call is not locked, the non-registered members may join an ongoing conference by dialing the Group Call access code, or be connected by a registered member.

The conference is controlled by the user defined as the Group Operator. Participants may join a conference with the ability to speak, or they may join in the mute mode in which they can only hear

others allowed to speak. In case of a muted conference, only the Group Call initiator has the right to speak. Other participants can be granted permission to speak by The Group Operator. These options are set in the Group Call definitions.

An authorized user can force release a participant or terminate an entire conference.

Group Calls (Conference) 66 SLT User Guide

Group Call Features

The following Group Call features are subdivided into the topics listed below:

FEATURE ............................................................................PAGE

PRESET CONFERENCE ACTIVATION

............................... 67

TEMPORARY CONFERENCE ACTIVATION....................... 68

JOINING .................................................................................. 69

ADDITION OF PARTICIPANTS............................................. 70

SUBMITTING REQUEST TO SPEAK ................................... 71

FORCED RELEASE OF A PARTICIPANT ........................... 72

FORCED RELEASE OF AN ENTIRE GROUP CALL .......... 73

Group Calls (Conference) 67 SLT User Guide

Preset Conference Activation

Group Calls: Preset Conference Activation 5600→5849

Preset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialed. This feature allows a conference initiator to contact all the registered members by dialing an access code. The maximum number of participants is 100, depending on the system configuration.

To call a preset group:

1. Lift handset.

2. Dial the Group Call access code.

3. All the member stations start ringing.

4. Wait for members to join, hear a warning tone (if defined system-wide) every time a member answers.

5. Start speaking.

Use the following form to write in your group numbers and destination.

Zone/Area/Members Access Code

Group Calls (Conference) 68 SLT User Guide

Temporary Conference Activation

Group Calls: Temporary Conference Activation #1449

The Temporary Conference feature allows an authorized user to establish an Temporary (Add-On) Group Call by adding participants as the conference is being set up. For this purpose, vacant Group Calls containing no preset members are defined system-wide. The Group Call initiator adds members from their station. A Temporary Group Call may include internal stations and/or external telephone numbers via a public speed call library. A few preset group calls may be joined to a Temporary Group Call via Public Libraries.

To call a temporary group:

1. Lift handset.

2. Dial Add-On Group Call feature code #1449.

3. Listen for dial tone.

4. Dial the Group Call access code.

5. Dial required stations and/or Public Libraries (up to 5 or 14 destinations, depending on the system configuration).

6. While entering participants, you can erase the last entered participant from the list by dialing cancellation code 8.

7. When the list of participants is completed, dial activation code 9.

8. All the called stations start ringing.

9. Wait for members to join, hear a warning tone (if defined system-wide) every time a member answers.

10. Start speaking.

#Note: For Group Call access code, see table on page 67.

Group Calls (Conference) 69 SLT User Guide

Joining

Group Calls: Joining 5600→5849

Registered members join a conference by answering the incoming group call. Provided the conference is not locked against non-registered participants, they can join the conference by dialing the group call access code or can be transferred to the group call by an authorized user (see page 70).

To join a group while your phone is ringing:

1. Answer the group call.

A warning tone is heard by all established participants (if defined system-wide).

To join an ongoing group call (after station has stopped ringing):

1. Lift handset.

2. Dial the Group Call access code.

A warning tone is heard by all participants (if defined system-wide).

#Note: When the group is defined as blocked against joining an ongoing conference, a busy tone is heard.

To leave a conference:

1. Hang up.

A warning tone is heard by all participants (if defined system-wide).

Group Calls (Conference) 70 SLT User Guide

Addition of Participants

Group Calls: Addition of Participants 5600-5849

Allows an authorized user to transfer a new participant to an established conference. The feature allows a user engaged in a conversation to add his/her conversing party to the ongoing conference. The feature can be enabled when the Group Call is not locked against non-registered participants, and connecting to the ongoing conference is not restricted.

To add an additional participant to an ongoing group call:

While connected to a station/trunk:

1. Hookflash.

2. Listen for dial tone.

3. Dial the Group Call access code.

A warning tone is heard by all participants (if defined system-wide).

4. Both the new participant and yourself are connected to the group call.

#Notes: 1) When the group is defined as locked against non-registered participants, and one of the conversing parties

is not registered, the reorder tone is heard. The registered party joins successfully, while the nonregistered party is disconnected. If neither are registered members, both conversing parties are disconnected.

2) When the group is defined such that no new participant can join an ongoing conference, both conversing parties are disconnected. The busy tone is heard.

Group Calls (Conference) 71 SLT User Guide

Submitting Request to Speak

Group Calls: Submitting Request to Speak

Members may be admitted to participate in a Group Call with the ability to speak and hear each other, or in the mute mode. In case of a muted conference only a Group Call initiator has the right to speak. The user defined as Group Operator can grant the right to speak to other participants.

This feature allows you to request permission to speak from the Group Operator. The request is submitted while your current conference is in progress, without disturbing it.

To send a request to speak to the Group Operator:

1. Hookflash.

2. Continue attending the current conference.

3. Wait for the Group Operator to ask you to speak.

Group Calls (Conference) 72 SLT User Guide

Forced Release of a Participant

Group Calls: Forced Release of a Participant #1446

This feature allows an authorized user, from idle, to release a participant from an ongoing conference.

To release a single participant:

1. Lift handset.

2. Dial the feature code #1446.

3. Listen for dial tone.

4. Dial participant number.

5. Dial activation code 9. (No confirmation tone is sounded.)

6. Hang up.

Group Calls (Conference) 73 SLT User Guide

Forced Release of an Entire Group Call

Group Calls: Forced Release of an Entire Group Call #1447

This feature allows an authorized user, from idle, to release an entire Group Call.

To release an entire group call:

1. Lift handset.

2. Dial the feature code #1447.

3. Listen for dial tone.

4. Dial the access code of the required Group Call.

5. Dial activation code 9.

6. No confirmation tone is heard.

7. Hang up.

Hold 74 SLT User Guide

Hold #171 or #4

A calling party can be placed on Hold while another call is made. The party put on hold may hear any of the following: music, reorder tone, busy tone or no sound at all, as defined system-wide.

To place a call on Hold:

1. Hookflash.

2. Dial Hold feature code #171.

3. Listen for the confirmation tone.

4. Hang up.

To return a call placed on Hold:

1. Lift handset.

2. Dial Hold feature code #171.

3. Answer the call.

#Notes: 1) The held calls are returned in First In/First Out order.

2) If you do not return to the call within a predetermined period, the call automatically rings back at your station.

3) If your telephone is programmed with Hard Hold, when hold is activated on a call, your station is considered busy for additional incoming calls. Outgoing calls, however, can still be made.

Hot Line (Immediate/Delayed) 75 SLT User Guide

Hot Line (Immediate/Delayed)

The Hot Line provides a direct connection to a predefined destination. Two types of hot line are available.

Hot Line Immediate:

Immediately upon lifting your handset your telephone may be automatically routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Immediate for other destinations

Hot Line Delayed:

Upon lifting your handset you receive an internal dial tone. However, if you do not dial a number within a system-wide defined time-out your telephone is automatically routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Delayed for other destinations.

To activate Hot Line Immediate (when defined at your telephone):

1. Lift handset.

2. The hot line destination telephone rings immediately.

3. Wait for answer.

To activate Hot Line Delayed (when defined at your telephone):

1. Lift handset.

2. Listen for dial tone.

#Note: When dial tone is heard, you can dial the other number to override the feature.

3. Wait for a certain period of time until the hot line destination rings.

4. Wait for answer.

Last Number Redial 76 SLT User Guide

Last Number Redial



or #143

The last number dialed over outgoing trunk or internal extension is automatically stored in memory.

To activate Coral Last Number Redial:

1. Lift handset.

2. Dial feature code #143 or press



Press the phone’s Redial key (if your phone is equipped with a redial key).

#Note: When dialing over an outgoing trunk, in some cases the Last Number Redial feature code must be followed by

a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing #143 or pressing



Making Calls 77 SLT User Guide

Making Calls

To make external or network calls:

1. Lift handset.

2. Dial external line code.

3. Dial external number.

#Notes: 1) In some systems an outside dial tone must be heard before dialing can begin.

2) In some systems using Automatic Routing Selection, inside dial tone or no tone is heard after dialing the external line code.

3) In some cases, as defined by Class of Service, dialing must begin with a Forced Account code before the outside number can be dialed. When Forced Account code is required, the distinctive dial tone is heard after dialing the external line code.

4) See also Caller ID control on page 33.

5) Pressing

[#] after the external number commands the system to send the call immediately towards the

destination without inter-digit delay.

6) Some systems might be programmed with a limit on duration of outgoing external calls. Once the pre-defined limit is reached, the call is automatically disconnected.

To make internal calls:

1. Lift handset.

2. Dial station number.

3. Listen for the ringback tone.

4. Wait for answer.

Malicious Call Trace 78 SLT User Guide

Malicious Call Trace #1740

Details of incoming calls can be recorded using Malicious Call Trace. They are added to the record when your station rings even if you do not answer. The number of calls stored for your station is defined by your system administrator. When this number is exceeded, details of the next call received replace the oldest record.

Details of calls are recorded until you cancel the feature. The details recorded are: Originating number (for external calls: ANI if available, else trunk number), your station number and the time of calls.

To activate malicious call trace:

1. Lift handset.

2. Dial feature code #1740.

3. Listen for dial tone.

4. Dial the activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

#Note: Should you hear a reorder tone, Malicious Call Trace is denied at your station (as defined by the

Class of Service).

To use the feature, ask your Attendant to activate Malicious Call Trace at your station.

To cancel malicious call trace:

1. Lift handset.

2. Dial feature code #1740.

3. Listen for dial tone.

4. Dial the cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

Malicious Call Trace Printout 79 SLT User Guide

Malicious Call Trace Printout #1741

The malicious call trace printout shows the calls traced for your station. The printout can be requested at any time from your station or from the Attendant.

To print the malicious call trace record:

1. Lift handset.

2. Dial feature code #1741.

3. Listen for dial tone.

4. Dial the activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

#Notes: 1) If the Malicious Call feature is not currently active the reorder tone is heard.

2) The details recorded include the Originating number (for external calls: ANI if available, else trunk number), your station number and the time of the calls.

3) The listing is not deleted when printed out. It can be reprinted later, including subsequent updates.

Message 80 SLT User Guide

Answering

Message: Answering #175 or #5

Messages can be left by a station caller or voice mail.Retrieving a message can be performed either as a Hotline (automatically) or manually. The same answering method is defined system-wide.

The message type for your system can be identified when the handset is lifted as follows:

• Ringback tone - Hotline

• Distinctive dial tone or confirmation dial tone (defined system-wide) - manually

A waiting message can be indicated in one of two ways:

• Periodic ringing

• Illuminated message waiting lamp (when installed in your telephone).

To automatically receive Hotline Message:

1. Lift handset.

2. Listen for the ringback tone.

3. Wait for answer.

To manually receive Message:

1. Lift handset.

2. Listen for distinctive dial tone.

3. Dial Message feature code #175.

4. If you listen for dial tone, dial activation code 9.

5. Listen for the ringback tone.

6. Wait for answer.

#Note: If your telephone is not provided with a message waiting lamp, the message feature code #175 must be

followed by dialing an activation code 9.

Message 81 SLT User Guide

Leaving/Cancellation

Message: Leaving/Cancellation Hookflash 5, #175 or #5, #1440

Text Messages can be left at any system station equipped with a message lamp, at station groups, or at network numbers. The originator of a message can also cancel the message.

The text message is comprised of the word “CALL” followed by your station name or number. Once the message is left at the destination station, it lights the station’s Message Lamp indicating that at least one message is waiting.

#Note: A message left to a boss group turns ON the message lamp of the first boss group member only.

To leave a message when the station/group is busy or does not answer:

1. Hookflash.

2. Dial 5.

3. Listen for the confirmation tone.

4. Hang up.

To leave a message at a vacant desk or forwarded station (from idle):

1. Lift handset.

2. Dial Message feature code #175.

3. Dial station, boss group or network number.

4. Listen for the confirmation tone.

5. Hang up.

#Note: When you try to leave a message at a station, and receive a reorder tone, the station is probably not equipped

with a message waiting lamp, or not configured to accept messages.

To cancel a message that you left:

1. Lift handset.

2. Dial Message Cancellation feature code #1440.

Message 82 SLT User Guide

Leaving/Cancellation

Message Leaving/Cancellation

3. Dial station or network number.

4. Listen for the confirmation tone.

5. Hang up.

Night Answer (Central Bell/UNA Pickup) 83 SLT User Guide

Night Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77

Calls may be answered after the attendant leaves or when a central bell is ringing. Normally this feature is activated for incoming calls during the night answering period. There are two types of call pickups: Group Pickup and Directed Pickup.

Group Pickup

Allows you to pick up any central bell that rings within your pickup group, by dialing the Night Answer group pickup feature code.

To answer incoming calls within your pickup group:

1. Lift handset.

2. Dial Night Answer feature code #192.

3. Answer the call.

Directed Pickup

Allows you to pick up any ringing central bell in the system, by dialing the Directed Pickup feature code and the required bell number.

To answer a UNA call ringing within the system:

1. Lift handset.

2. Dial Directed Call Pickup feature code #180.

3. Listen for dial tone.

4. Dial the number of the ringing bell.

5. Answer the call.

#Note: UNA (Universal Night Answering) Pickup is also known as Bell Pickup.

Page Queue 84 SLT User Guide

Page Queue 7060→7069

You may place calls on a special type of hold (call park) by using the Page Queue dial number, and then either pick the call up at a different station or page someone else to pick up the call. The held party can hears any one of the following: music, reorder tone, busy tone or no sound at all, as defined system-wide.

To place a call in Page_Q:

1. Hookflash.

2. Dial a free Page_Q number 7060-7069.

3. Listen for the confirmation tone.

4. Hang up.

To pick-up a call placed in Page_Q:

1. Lift handset of any telephone.

2. Dial assigned Page_Q number 7060-7069.

3. Answer the call

Voice Page (see Paging on page 85) to announce the call for pick up. Make sure to include both the name of the person being notified and the relevant Page_Q number.

#Note: If the call is not picked up within a predetermined time, it automatically returns to the originating station from

which Page_Q was placed.

Paging 85 SLT User Guide

Public Address

Paging:Public Address 7074→7079

When a Public Address system is connected to the Coral, voice paging may be accomplished via a system station.

Use the form below to write in locations or areas and their associated access codes.

To voice page:

1. Lift handset.

2. Dial Public Address Paging access code.

3. Announce your message.

4. Hang up.

Table 7: Voice Paging - Access Codes

Location/Area Access Code

7074

7075

7076

7077

7078

7079

Paging 86 SLT User Guide

Voice (To Single Keyset)

Paging: Voice (To Single Keyset) Hookflash 6, #191 or #3

You can voice page an idle or busy keyset (FlexSet, DKT, T207M or T208M).

To voice page (from idle):

1. Lift handset.

2. Dial Voice Page feature code #191 followed by the keyset dial number. or Dial a Keyset Voice Page number.

3. Listen for the Voice Page tone.

4. Begin paging when tone stops.

5. Hang up.

#Note: Each Keyset has a unique Voice Page number, which is defined through the Coral system.

To voice page a single Keyset that is either busy or does not answer:

1. Hookflash during the call.

2. Dial Voice Page code 6.

3. Listen for the Voice Page tone.

4. Begin paging when tone stops.

5. Hang up.

Paging 87 SLT User Guide

Zone (To Keyset Group)

Paging:Zone (To Keyset Group) 7300→7309

You can page a preprogrammed group of keysets (FlexSet, DKT, T207M or T208M) within a zone, area or dispersed within your company. Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.

#Note: Only idle keysets can receive a page.

To operate Zone Page:

1. Lift handset.

2. Dial the Zone Page access code.

3. Listen for the Voice Page tone.

4. Begin paging when tone stops.

5. Hang up.

Location/Area

ACCESS

CODE

Location/Area

ACCESS

CODE

1. 7300 6. 7305

2. 7301 7. 7306

3. 7302 8. 7307

4. 7303 9. 7308

5. 7304 10. 7309

Park 88 SLT User Guide

Park #183 or 79 or #7

Allows you to put a call on hold at one station, and pick it up at another station. The party put on park can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide.

To park a call:

1. Hookflash.

2. Dial Park feature code #183.

3. Listen for the confirmation tone.

4. Hang up.

To pick-up a parked call from another station:

1. Lift handset from any station.

2. Dial Park feature code #183.

3. Dial station number at which call was parked.

4. Answer the call.

#Notes: 1) More than one call can be parked at a single station. Calls are retrieved on a first-in, first-out basis (FIFO).

That is, the first parked call (first in) is the first call that is picked up (first out). However, if multi-parking is required it is recommended that the Page_Q feature be used instead (see page 84).

2) If the parked call is not picked up within a predetermined time, the call automatically returns to the originating station from which the park was made.

Passcode 89 SLT User Guide

Passcode #179

You can define a private unique passcode for your station set. The passcode (COS defined) allows you to operate Phone Lock, Executive Privilege, Auto Set Relocate, Freedom (IRSS), or COS Switchover. The passcode can easily be changed. Defining a passcode for the first time or changing a passcode must be performed from your own telephone.

To enter your Passcode for the first time:

1. Lift handset.

2. Dial Passcode feature code #179.

3. Listen for dial tone.

4. Dial your new passcode (four digits).

5. Redial your new passcode.

6. Listen for the confirmation tone.

7. Hang up.

To change Passcode:

1. Lift handset.

2. Dial Passcode feature code #179.

3. Listen for dial tone.

4. Dial your present passcode (four digits).

5. Dial your new passcode (four digits).

6. Redial your new passcode.

7. Listen for the confirmation tone.

8. Hang up.

CAUTION !

Once a passcode has been defined, the code is known only to you and the system administrator. If you forget the passcode you cannot utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference.

Phone Dial Lock 90 SLT User Guide

Phone Dial Lock #148

You can lock your telephone in order to prohibit unauthorized persons from dialing from your station; however, you can still answer incoming calls. After locking your telephone, you must unlock it in order to use it again.

To lock your telephone:

1. Lift handset.

2. Dial Phone Lock feature code #148.

3. Listen for dial tone.

4. Dial your passcode (four digits).

5. Dial activation code 9.

6. Listen for the confirmation tone.

7. Hang up.

To unlock your telephone:

1. Lift handset.

2. Dial Phone Lock feature code #148.

3. Listen for dial tone.

4. Dial your passcode (four digits).

5. Dial cancellation code 8

6. Listen for the confirmation tone.

7. Hang up.

#Note: You must first define a passcode (see page 89) in order to dial lock your telephone.

Pickup: Group, Directed 91 SLT User Guide

Pickup: Group, Directed #181 or 76, #180 or 77

You may answer other ringing system stations either by using a Group Pickup or Directed Pickup code.

Group Pickup

Allows you to pick up any telephone that rings within your pre-programmed pickup group, by dialing the Group Pickup feature code.

To answer a call within your Pickup group:

1. Lift handset.

2. Dial Group Call Pickup feature code #181.

3. Answer the call.

Directed Pickup

Allows you to pick up any ringing telephone in the system, by dialing the Directed Pickup feature code and the required telephone number.

To answer any call within the system:

1. Lift handset.

2. Dial Directed Call Pickup feature code #180.

3. Listen for dial tone.

4. Dial the number of the ringing phone.

5. Answer the call.

Receiving Calls / Answering Calls 92 SLT User Guide

Receiving Calls / Answering Calls

You can distinguish between internal and external calls by their ringing cadences. (See your system manager).

When your telephone rings:

1. Answer the incoming call. (See your telephone User Guide, supplied by the manufacturer).

#Notes: 1) See also Waiting Calls Receiving, on page 111 .

2) See also Second Party's Speaker Status, on page 99.

Caller ID Display Unit

Your telephone may be equipped with a Caller ID display. When you receive a call, the caller's phone number is shown on the screen, if the caller did not choose to hide his number

and if the network supports the Caller ID feature. The phone displays both the Caller ID and the User ID of the caller if it is available. Call waiting information is not supported.

Some display models provide a call log option that allows you to view a record of incoming and outgoing (or solely incoming) calls that were handled by your phone. The calls are sorted by date and time.

For more information refer to the Caller ID display unit Operation Guide.

Relay (Accessory) 93 SLT User Guide

Relay (Accessory) 7086 → 7091

You can switch a relay On or Off in order to activate certain external devices, such as an external alarm, or electric locks. These devices are installed by your organization. Use the form below to write down the types of external devices that are installed and their associated codes.

To switch on a relay:

1. Lift handset.

2. Dial Relay code.

3. Listen for dial tone.

4. Dial activation code 9.

5. Listen for the confirmation tone.

6. Hang up.

To switch off a relay:

1. Lift handset.

2. Dial Relay code.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

List of External Devices and Relay Codes

External Device Relay Code

7086

7087

7088

7089

7090

7091

Reminder 94 SLT User Guide

Reminder #172

You can program your telephone to ring at a designated time. If you do not answer, your telephone rings three more times, at one minute intervals, before the feature cancels. More than one reminder time can be entered by repeating the procedure for each time.

To enter a Reminder time:

1. Lift handset.

2. Dial Reminder feature code #172.

3. Listen for dial tone.

4. Dial activation code 9. (In some old versions 14.67 or lower, skip this step when the Reminder time list is empty.)

5. Dial in the time you wish to be called. (four digits are required [12 hour clock - use leading 0], e.g. 0805 for five past eight).

6. Dial 2 for AM or 7 for PM.

7. Listen for the confirmation tone.

8. Hang up.

To answer a Reminder ring:

1. When the phone rings at the Reminder Call time: Lift handset.

2. Listen for distinctive dial tone.

3. You can dial Snooze feature code 4 and listen for the confirmation tone.

4. Hang up.

Note: When you activate the

Snooze feature, Reminder recycles and your telephone rings again after a system-wide

defined time period.

Reminder 95 SLT User Guide

Reminder

To cancel a Reminder time:

1. Lift handset.

2. Dial Reminder feature code #172.

3. Listen for dial tone.

4. Dial cancellation code 8.

5. Listen for the confirmation tone.

6. Hang up.

#Note: Reminder times must be cancelled one at a time.

If you have more than one reminder time programmed, then the closest reminder time to the present hour is cancelled. You must repeat this procedure to cancel each subsequent reminder time.

Tadiran Telecom SLT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual