Tadiran Telecom FlexSet 280, FlexSet 280D, FlexSet 280D-Z, FlexSet 120L, FlexSet 120 User Manual

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FlexSet

280, 280D, 280D-Z

120, 120D & 120L

User Guide

The flexible way to communicate

(Version 14.66)

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclo

sed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.

The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.

Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which

may be affected in any way by the use thereof.

Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.

This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.



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All trademarks contained herein are the property of their respective holders.

Table of Contents i FlexSet 120/280 User Guide

Introduction............................................................................. iv

List of Feature Codes............................................................. v

Symbols Used in This Guide.................................................. ix

Product Features and Model Designations: .... ... ... .... ... ... ... .... a

FlexSet 280D.................................. ... ... .............................. b

FlexSet 280D-Z (Zip Tone)............................................. ... . c

FlexSet 280.......................... ... .... ... ... ... .... .......................... d

FlexSet 120D.................................. ... ... .............................. e

FlexSet 120.......................... ... .... ... ... ... .... ........................... f

FlexSet 120L........................... .... ...................................... . g

FlexSet 280 and 120 models – External Connections....... h

FlexSet 280 Series with PEX – External Connections........ i

Handset Hook and Telephone Numbers ............................. j

Desk Elevation Installation................................................. k

Wall Mounting Installation ................................................... l

Turret Console (FlexSet 280D + 6x40B + 280D)............... m

Turret Console (FlexSet 280D + 6x40B + 280D)............ 179

Account Code - As Required........................ ... ....................... 1

Account Code - Forced .......................................................... 3

ACD & UCD Groups:.............................................................. 4

Calls Waiting Display (ACD only) ...................................... 5

Load ID - for ACD Group................................................... 6

Log-In/Out - for Single ACD Group..................................... 8

Primary Log-in (ACD only) ............................................... 10

Release/Resume From All Groups.................................. 12

Release/Resume From a UCD Group............................. 13

Wrap-Up Code (ACD only).............................................. 14

Wrap-Up Time On/Off ..................................................... 15

Audio Level and Speakerphone Adjustment ........................ 16

Auto Answer On/Off ............................................................. 17

Auto Redial........................................................................... 18

Auto Set Relocate:.............................................................. 21

Permanent........................................................................ 21

Temporary ........................................................................ 22

Boss Group:............. ... ... .... ... ... ....................................... ... .. 24

Programming Exclusive Hold.......................................... 25

Programming Privacy...................................................... 26

Call Forward.................................................................... 27

Using............................................................................... 30

Break-In................................................................................ 33

Broker/Consultation/3-Way Conference Call ........................ 34

Call Forward......................................................................... 37

Caller ID Control................................................................... 41

Camp-On:............................................................................ 42

Call Back - Station, Outside Line .................................... 42

Off-Hook - Call Waiting/Call Offer ................................... 44

Class Of Service (COS) Switchover..................................... 45

Conference, Multiparty:........................................................ 46

View/Release................................................................... 47

Lock.................................................................................. 48

Directory............................................................................... 49

Divert Call ...................... .... ... ....................................... ... ... ... 56

Do Not Disturb (DND) ..................................... ... ... ... .... ... ... .. 57

Do Not Disturb Override..................... ... ... ....... ... ... ... .... ... ... .. 59

Elapsed Time Display........................................................... 60

Executive Privilege............................................................... 61

Flash (Calibrated Opening) On Trunk .................................. 62

FlexiCall................................................................................ 63

Table of Contents

Table of Contents (cont.) ii FlexSet 120/280 User Guide

Follow Me........................ ... ... ....................................... ... ... ... 69

Forced Release..................................................................... 71

Group Calls (Conference):.................................................... 73

Preset Conference Activation ........................................... 75

Temporary Conference Activation..................................... 76

Joining .............................................................................. 78

Addition of Participants..................................................... 79

Submitting Request to Speak ........................................... 80

Control over Permission to Speak (Operator)................... 81

Forced Release of a Participant........................................ 82

Forced Release of an Entire Group Call........................... 83

Headset Only........................................................................ 84

Help:..................................................................................... 85

Requesting........................................................................ 85

Answering......................................................................... 86

Hold....................................................................................... 87

Hot Line:............................................................................... 89

Delayed............................................................................ 89

Immediate......................................................................... 90

Idle Display - On/Off.................... .... ... ... ... ............................. 91

Individual Remote System Services (Freedom) - IRSS........ 92

Last Number Redial.................... .... ... ... ... .... ...... ... .... ... ... ... . 101

Making Calls: External and Internal.................................... 102

Malicious Call Trace On/Off ................................................ 106

Malicious Call Trace Printout............................................... 107

Message: ..................................................... ... ... ... .... .......... 108

Answering............................ ... .... ... ... ... ........................... 108

Leaving ................................................................. ... ... ... . 110

Cancellation............................ .... ... ... ... .... ... .................... 112

Multilingual Display............................................................. 113

Music On/Off....................................................................... 114

Music Sources .................................................................... 115

Mute.................................................................................... 116

Name/Dial Number Display................................................. 117

Night Answer (Central Bell/UNA Pickup)............................ 118

OCC (Other Common Carrier)............................................ 119

Page_Q............................................................................... 120

Paging:................................................................................ 121

Announcing: Public Address........................................... 122

Announcing: Zone (To FlexSet Group) ........................... 123

Announcing: Voice (To Single FlexSet)........................... 124

Receiving: Auto-Answer.................................................. 126

Receiving: Turning On/Off............................................... 127

Receiving: Using............................................................. 128

Park..................................................................................... 129

Passcode............................................................................ 131

Phone Dial Lock.................................................................. 133

Pickup: Group, Directed...................................................... 134

Programming: .................................................................... 135

Programmable Keys:...................................................... 135

Possibilities..................................................................... 139

Button Labeling............................................................... 141

Boss Group Line Key...................................................... 144

Preference ...................................................................... 146

Receiving Calls.................. ... ... ........................................... 149

Relay (Accessory)............................................................... 150

Reminder ............................................................................ 151

Ring Adjustment.................................................................. 153

Table of Contents (cont.)

Table of Contents (cont.) iii FlexSet 120/280 User Guide

Room Status ...................................................................... 154

Saved Number/Repeat Number......................................... 156

Second Party’s Speaker Status.......................................... 157

Security Line ...................................................................... 158

Series Call.......................................................................... 159

Silent Monitor:.................................................................... 161

1-Way Splitting............................................................... 162

2-Way............................................................................. 163

Speakerphone/Headset ..................................................... 165

Speed Dialing:.................................................................... 168

Programming Private Library ......................................... 168

Using Private and Public Libraries................................ 171

Split Call......... .... ... ....................................... ... ... ... .... ......... 172

Stop Dial............................................................................. 175

Transfer .............................................................................. 176

Turret Console.................................................................... 179

Waiting Calls Display.......................................................... 183

Waiting Calls Receiving ..................................................... 184

Wakeup .............................................................................. 185

Whisper Page:.................................................................... 187

Activation....................................................................... 187

Receiving ....................................................................... 189

Receiving: Turning On/Off.............................................. 191

Appendix A - Glossary........................................................ A-1

Appendix B - Tones............................................................... B-1

Appendix C - LED Indications............................................. C-1

Appendix D - ISDN Cause Numbers................................... D-1

Table of Contents (cont.)

Introduction iv FlexSet 120/280 User Guide

Welcome to the Coral system and its associated FlexSet units based on Voice over IP and ISDN standards. Much thought has gone into making this system flexible and easy to use.

The FlexSet will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities. Although the FlexSet is a very advanced instrument, its use is very simple and straightforward. By using features important for you and your company, your FlexSet will provide you with immediate communication power.

Many of the features, which have been assigned during initial installation, are provided on an extension (station) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your individual requirements by allowing you to program each button on your telephone. Button functions may be modified from the FlexSet unit (see page 135). Most of the FlexSet features can be activated by either pressing the programmed key or by dialing the feature access code. This User Guide provides a full description of the capabilities and operation of the FlexSet models 280D, 280D-Z, 280, 120D, 120 and 120L. The manual is organized alphabetically, by feature name. The Table of Contents also doubles as an index to the features that the Coral supports for the various FlexSet units. Use of this guide is straightforward, with each feature listed separately. However, certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.

The appendices, located at the end of the User Guide, provide basic explanations of special telephony terms used throughout this manual.

Not every feature code in this guide may have been installed in your system, or at your extension. Check with your system manager for a list of the specific Coral features installed.

Introduction

List of Feature Codes v FlexSet 120/280 User Guide

Account Code.......................................... .... ... ... ..............#1990

ACD & UCD Groups:

Calls Waiting Display (for ACD Group)........................#1982

Load ID (for ACD Group).............................................#1973

Log-In/Out (for single ACD Group)..............................#1974

Primary Log-In (for ACD Groups)................................#1442

Release/Resume From All ACD/UCD Groups.............#1975

Release/Resume From a Single UCD Group..............#1991

Wrap-Up Code (for ACD Group)..................................#1977

Wrap-Up Time (On/Off).......... .... ... ... ... .... ... .................#1976

Activation Code

9.........................................#11 or #

1 or >1

Auto Answer On/Off...........................................................#138

Auto Redial........................................................................#178

Boss Group:

Call Forward All Calls.................... ... ... .... ......................#168

Call Forward All External..... ... .... ... ... ... .... ... ... ... .... ... ... 17707

Call Forward Busy.........................................................#167

Call Forward BusyExternal......... ... ... ....... ... ... ... .... ... ..#17706

Call Forward No Answer................................... .... ... ... ...#169

Call Forward No Answer External......................... ... . #17708

Call Forward Timed..................................................... #1984

Call Forward Timed External.................................... #17709

Line............................................................................... #126

Programming Exclusive Hold................... .... ... ... ... .... ... . #187

Programming Privacy .......................................... #186 or #6

Break-In..................................................................Xfer 3, #124

Call Forward:

All....................................... ... ... .............................. #141 or 8

All External............................................................... #17702

Busy.............................................................................. #140

Busy External............................................................ #17701

No Answer..................................................................... #142

No Answer External ................................................. #17703

Busy/No Answer...................................................#147 or #2

Busy/No Answer External ......................................... #17705

Timed.......................................................................... #1985

Timed External......................................................... #17704

Caller ID Control.............................................................. #1444

List of Feature Codes

The following feature codes are the default feature codes for all Coral sytems. Your Coral system may employ different feature

codes. See your system administrator for the correct feature codes. An arrow (→) between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 5600→5849. These code numbers are used

when you do not have a dedicated key for that feature on your FlexSet.

Feature

Code No.

Feature

Code No.

List of Feature Codes (cont.) vi FlexSet 120/280 User Guide

Camp-On:

Call Back ....................................................... ... . Xfer 2, #176

Off-Hook (Call Waiting/Call Offer)................................ Xfer 8

Cancellation Code

8 .....................................#10 or #

0 or >0

Class Of Service (COS) Switchover..................................#149

Conference (Multiparty).................................. ... ....7098

→7099

Conference Lock..........................................................#1441

Conference Release....................................................#1983

Divert Call........................................................................#1445

Do Not Disturb (DND)........................................................#145

Do Not Disturb, Override ....................................... Xfer 3, #124

Elapsed Time Display........................................................#129

Executive Privelege...........................................................#170

Flash (Calibrated Opening) On Trunk................................#150

FlexiCall:

FlexiCall All................................................................#17710

FlexiCall Internal........................................................#17711

FlexiCall External.......................................................#17712

Placing a new call............................................................

Call transfer............ .... ... ... ... ... .... .....................................

Call divert to Coral station ...............................................

Enabling Voice Mail (IVR) commands .............................

Call divert to desk phone..... ... .... ... ... ... .... ... ... ... .... ... ... ... ..

Follow Me.......................................................................... #189

Follow Me External........................................................ #17713

Forced Release............................... .... ... ... ... ..................... #123

Group Call (Conference)....................................... 5600

→5849

Add-On (Temporary) Group Call................................. #1449

Forced Release of an Entire Group Call..................... #1447

Forced Release of a Participant.................................. #1446

Headset Only .................................................................. #1302

Help Requesting........................... ... .... ... ... ... .... ... ... ... .... .. #1443

Hold.......................................................................... #171 or #4

Idle Display On/Off....................................... .... ... .............. #137

IRSS (Freedom)......................................................... #17714

Placing a new IRSS call...................................................

Call transfer......................................................................

Call divert to Coral station................................................

Enabling Voice Mail (IVR) commands...............................

Last Number Redial ................................................

or #143

LED On/Off...................................................................... #1301

Loop.................................................................................. #121

Loop Originating Only ....................................................... #125

Malicious Call Trace On/Off............................................. #1740

Malicious Call Trace Printout........................................... #1741

Feature

Code No.

Feature

Code No.

List of Feature Codes (cont.)

List of Feature Codes (cont.) vii FlexSet 120/280 User Guide

Message:

Answering.............................................................#175 or #5

Leaving......................................................Xfer 5, #175 or #5

Cancellation ................................................................ #1440

Multilingual Display.......................................................... #1328

Music On/Off ..................................................................... #135

Music Sources................................................................. #1329

Mute ............................................................................... #1320

Name/Dial Number Display............................................... #128

Night Answer

(Central Bell/UNA Pickup).....................#192 or 78, #180 or 77

OCC (Other Common Carrier) .......................................... #127

Page_Q................................................................. 7060

→7069

Paging, Receiving:

Auto-Answer.................................................................. #133

Turn On/Off.................................................................... #134

Paging, Announcing:

Public Address .................................................. 7074

→7079

Voice (To Single FlexSet) ..........................Xfer 6, #191 or #3

Zone (To FlexSet Group)................................... 7300

→7309

Park.................................................................#183 or 79 or #7

Passcode...........................................................................#179

Phone Dial Lock................................................................ #148

Pickup:

Group ...................................................................#181 or 76

Directed................................................................#180 or 77

Programming Key..............................................................#139

Programming Preference ..................................................#131

Relay (Accesory)...................................................7086

→7091

Reminder...........................................................................#172

Ring Adjustment................................................................#136

Room Status....... .... ... ... ... .... ...... ... ... .... ... ... ... .... ... .. 7026

→7041

Saved Number/Repeat Number...............................#196 or #9

Security Line.... ... .... ... ....................................... ... ... ... ....#17700

Series Call.........................................................................#195

Silent Monitor:

1-Way (Split)................................................................#1448

2-Way.................................... ... ... .....................Xfer 9, #1981

Speakerphone/Headset... .... ... ... ... ... .... ... ... ....... ... ..#120, #1323

Speed Dialing: Programming Private Library ....................#193

Split Call ..............................................................#1321, #1322

Stop Dial..................................# or #1300 (programmable key)

System Directory.............................................................#1994

Transfer (Xfer)....................................................................#122

Waiting Call Display.........................................................#1325

Wakeup..............................................................................#173

List of Feature Codes (cont.)

Feature

Code No.

Feature

Code No.

List of Feature Codes (cont.) viii FlexSet 120/280 User Guide

Whisper Page:

Activation ....................................................................#1744

Receiving: Turning On/Off...........................................#1745

Feature

Code No.

Feature

Code No.

List of Feature Codes (cont.)

Symbols Used in This Guide ix FlexSet 120/280 User Guide

[CODE] Telephone Keys: The key includes a name and an indication LED.

[XFER]*

XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not

required while on an established call. The XFER key with asterisk indicates features where this is relevant.

MESSAGE DISPLAY

Message Display: The optional message LCD display provides information about the status

of the FlexSet. The display represents 48 or 80 characters in two rows of 24 or 40 characters each depending on the type of FlexSet used.

Volume Controls: The Volume control keys are used to adjust volume and to scroll among items within certain features while these features are displayed, such as Reminder and Private Library.

Activation and Cancellation Codes: Used to activate or cancel certain features. The default codes are #11 and #10. The activation and cancellation codes for your system may be different, see your system administrator. These can be entered by dialing or programming a key with the codes, or adding the codes to the program of a feature key.

ON/OFF

When shown in the column labeled Key LED, indicates whether or not the key LED is illuminated.

XXXX/YYYY/ZZZZ

The letters xxxx, yyyy and zzzz when shown in the FlexSet display represent numbers or names of station or extension or trunk numbers, or special numbers according to usage.

 Note: In this guide, these letters are shown when required as part of the FlexSet display.

Special usage of these letters will be indicated in the text

Symbols Used in This Guide



Product Features and Model Designations a FlexSet 120/280 User Guide

The Coral FlexSet 120/120D/120L and 280/280D/280D-Z series of digital electronic telephone sets are high performance, easy to use instruments; combining excellent voice quality, comfort, and convenience in a state-of-the-art communications tool. The FlexSet provides sophisticated features for the office and rugged durability for industrial environments.

The FlexSet is elegantly styled, with careful attention paid to ergonomics. The mounting base allows the cord to exit at the rear or front side, leaving the rear panel clean and uncluttered. The set can be desk or wall mounted, and the optional wall mount/elevation bracket may be reversed on a desktop to elevate the rear of the set and increase the viewing angle and accessibility. The handset cradle has an integral wall hook.

An electret transmitter and dynamic receiver provide high quality voice reproduction, and compatibility with a wide range of handset and headset devices.

24 programmable keys are available on the FlexSet 280, and 12 on the FlexSet 120 series. Both series are equipped with 4 additional keys that are programmed system wide for commonly used features. The keyboard incorporates dial and programmable buttons with positive tactile feedback for fast, sure operation. Each programmable button includes a Light Emitting Diode (LED) indicating the status of the station, trunk, or feature associated with the button.

The two multifunction volume/scroll buttons control speakerphone and handset volumes; background music source and volume; ringer cadence, tone, and volume; display language; and are also used for scrolling through display lists. The message waiting indicator incorporates two alternately flashing LED’s to command attention.

The following pages present the currently available FlexSet models, including auxiliary equipment.

Product Features and Model Designations

Product Features and Model Designations b FlexSet 120/280 User Guide

4 system defined (fixed) programmable keys, identical function to all ke

sets in the system

Dial pad (key pad)

Handset

Loudspeaker, voice announcer, electronic ringer

Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence; scrolls display lists

Message waiting lamp

Display panel, 2 lines, 40 characters each

24 user programmable keys with LED indicator

for dial number or telephony features

Microphone

FlexSet 280D

Product Features and Model Designations c FlexSet 120/280 User Guide

4 system defined (fixed) programmable keys, identical function to all keysets in the system

Dial pad (key pad)

Earpiece, electronic ringer

Headset (purchased by the customer)

Microphone

Volume up/down, adjusts headset levels; ringer level, cadence; scrolls display lists

Message waiting lamp

Display panel, 2 lines, 40 characters each

24 user programmable keys with LED indicators for dial number or telephony features

FlexSet 280D-Z (Zip Tone)

Product Features and Model Designations d FlexSet 120/280 User Guide

4 system defined (fixed) programmable keys, identical function to all ke

sets in the system

Dial pad (key pad)

Handset

Loudspeaker, voice announcer, electronic ringer

Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence

Message waiting lamp

24 user programmable keys with LED indicators for dial number or telephony features

Microphone

FlexSet 280

Product Features and Model Designations e FlexSet 120/280 User Guide

Handset

Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence;

scrolls display lists Loudspeaker, voice announcer, electronic ringer

Microphone

Display panel, 2 lines, 24 characters each

Message waiting lamp

Dial pad (key pad)

8 user programmable keys with LED indicators for dial number or telephony features

4 system defined (fixed) programmable keys, identical function to all keysets in the system

In FlexSet model 120D, even though the system dial numbers are defined with up to eight digits in the numbering plan, onl

the last five digits will be shown on the display.



Note:

FlexSet 120D

Product Features and Model Designations f FlexSet 120/280 User Guide

Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence

Message waiting lamp

4 system defined (fixed) programmable keys, identical function to all keysets in the system

Dial pad (key pad)

Handset

Loudspeaker, voice announcer, electronic ringer

8 user programmable keys with LED indicators for dial number or telephony features

Microphone

FlexSet 120

Product Features and Model Designations g FlexSet 120/280 User Guide

Volume up/down, adjusts speaker, handset and background music levels; ringer level, ringer cadence

Message waiting lamp

4 system defined (fixed) programmable keys, identical function to all keysets in the system

Dial pad (key pad)

Handset

Loudspeaker, voice announcer, electronic ringer

8 user programmable keys with LED indicator

for dial number or telephony features

Microphone not used in FlexSet 120L model

FlexSet 120L

Product Features and Model Designations h FlexSet 120/280 User Guide

Handset

Line

Handset

Line

FlexSet 280 Series - Bottom View FlexSet 120 Series - Bottom View

FlexSet 280 and 120 models – External Connections

Product Features and Model Designations i FlexSet 120/280 User Guide

LINE

1st Handset

RJ-45 jack for optional

FlexSet 40B

Right side view

Rear view

Power Supply (24 to 48 VDC)

RJ-11 jack telephone line to Coral system

Connection for second handset or monitor audio

Connection to

handset or

handsfree headset

2nd Handset

PEX

Bottom view

FlexSet

280,280D,280D-Z

FlexSet 280 Series with PEX – External Connections

Product Features and Model Designations j FlexSet 120/280 User Guide

Place Telephone

Number here

(plastic cover)

Hand

set

Off-Hook

Removable Handset

On-Hook

Handset Hook and Telephone Numbers

Product Features and Model Designations k FlexSet 120/280 User Guide

Step 2

Step 1

Snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone.

Place the bracket’s legs, located on the thin edge of the bracket, into the lower narrow slots on the back of the phone.

Desk Elevation Installation

Product Features and Model Designations l FlexSet 120/280 User Guide

Lift up the tab from the opening

Rotate the tab

Re-insert the tab into the opening

Step 1

Step 2

Step 3

Handset Hook Rotation

Step 5

Snap the legs located on the thick edge of the bracket into the lower wide slots on the back of the phone.

Step 4

Place the bracket’s legs, located on the thin edge of the bracket, into the narrow slots on the back of the phone.

Bracket Installation

Wall Mounting Installation

Product Features and Model Designations m FlexSet 120/280 User Guide

123

11223

123

11223

Primary

Partner

Turret Console (FlexSet 280D + 6x40B + 280D)

Product Features and Model Designations n FlexSet 120/280 User Guide

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Account Code - As Required 1 FlexSet 120/280 User Guide

Display Message Key LED

Account Code - As Required #1990

When your company is equipped with a Call Accounting System, call statistics are printed through the Station Message Detailed Records (SMDR) report. The Call Accounting System is defined system-wide and among the various types of statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account number. The printout includes the date and time that the conversation took place. When activated, the Account Code is useful in facilitating billing by individuals regardless of Client Account.

To activate Account Code from idle:

1. Press [ACCOUNT CODE] or dial feature code #1990. ENTER ACCOUNT #

ACCOUNT NUMBER ON

2. Dial the account number.

3. Press outside line key or dial the access code for an outside line.

ENTER ACCOUNT #

nnnn

4. Dial external number. ENTER TK/TKG/LIB

Note: Last Number Redial code, Saved Number code or Speed Number

(Public or Private Library) can also be used instead of an outside line, where applicable.

To activate during an incoming or outgoing call:

1. Press [ACCOUNT CODE] or press [XFER]

and dial feature code #1990. ENTER ACCOUNT #

ACCOUNT NUMBER ON

2. Dial the account number. ENTER ACCOUNT #

nnnn

n = Account number (not displayed when VFAC is used)

Account Code - As Required 2 FlexSet 120/280 User Guide

Display Message Key LED

3. Listen for the confirmation tone. CONFIRMED

4. Continue the call or hang up. RECONNECT

(trunk #)

OFF

Note: Depending upon your system definition, up to 16 digits are available

for account numbers. Only one account number entry is allowed for a single call. Any additional number will show the message “ALREADY SET”. If you dial a wrong account number (when VFAC is installed in your system), the error message “PASSCODE FAIL” will appear.

Account Code - Forced 3 FlexSet 120/280 User Guide

Display Message Key LED

Account Code - Forced

The following procedures describe placing calls when the Forced Account Code is required.

To make an external call:

1. Dial external line access code or press outside line key or press speed key.

2. Dial account number.

3. Dial external number.

To redial the last number:

1. Dial the Last Number Redial feature code #143 or press or press [LAST NUMBER].

2. Dial account number.

To redial a saved number:

1. Press [SAVED] or dial Saved Number feature code #196.

2. Dial account number.

To dial a public or private speed call number:

1. Dial speed call library number or press speed key.

2. Dial account number.

ACD & UCD Groups 4 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The ACD/ UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming calls. ACD/UCD systems prevent from giving busy tone to incoming callers. They encourage callers to wait rather than ring elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined telephone number.

Calls incoming to an ACD/UCD group are answered by free agents, according to system wide defined rules. The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system automatically delivers each incoming call to the next available agent.

The following ACD/UCD features are available:

Feature Page

Calls Waiting Display (ACD only). . . . . . . . . . . . . . 5

Load ID - for ACD Group. . . . . . . . . . . . . . . . . . . . 6

Log-In/Out - for a Single ACD Group . . . . . . . . . . . 8

Primary Log-In - for ACD Group . . . . . . . . . . . . . 10

Release/Resume from All Groups . . . . . . . . . . . . . 12

Release/Resume from a single UCD Group . . . . . . 13

Wrap-Up Code - for ACD Group (#1977). . . . . . . . 14

Wrap-Up Time On/Off (#1976) . . . . . . . . . . . . . . . 15

ACD & UCD Groups: Calls Waiting Display (ACD only) 5 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Calls Waiting Display (ACD only) #1982

This feature provides you with the ability to view the number of calls waiting for any ACD group.

To view the number of waiting calls for any group while in idle:

1. Press [CALLS WAITING] or dial feature code #1982 ENTER ACD #

ACD WAITING CALL ON

2. Dial any ACD group number. CALLS WAIT.

nnn

ACD (

acd

#) OFF

3. Listen for the confirmation tone.

Note: To program a [CALLS WAITING] key, use feature code #1982.

To view the number of waiting calls for a specific group:

The CALLS WAIT ACD # Key LED flashes when calls are waiting. This feature can be used in any call state, including while in conversation.

FLASHING

1. Press the flashing [CALLS WAITING ACD#] key. CALLS WAIT.

nnn

ACD (

acd

Note: To program a [CALLS WAITING ACD #] key, use feature code #1982,

followed by the specific ACD group number.

nnn = Number of waiting calls

ACD & UCD Groups: Load ID - for ACD Group 6 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Load ID - for ACD Group #1973

This feature enables the system to identify the ACD group agent when joining the system for the first time during a session. Once your ID number is registered in the system for the first time, you can join as many ACD groups as required. As long as you are logged into at least one ACD group, your ID number will remain in the system. However, once you have logged out of the last group, your ID number will be erased from the system. Entering an ACD group requires reloading your ID.

To Load your ID Number:

1. Press [LOAD ID] or dial feature code #1973. ENTER ID

LOAD ID ON

2. Dial your ID number (4 digits). ENTER ID

xxxx

LOAD ID ON

3. Listen for the confirmation tone. CONFIRMED

OFF

Note: Only one ID number is allowed per station, any additional Load ID

replaces the current one. The ID number can be changed as many times as needed. You can load a different ID while logged in. This may be applicable if another agent takes over your station and wants to continue operating it without logging in.

X = ID number

ACD & UCD Groups: Load ID - for ACD Group 7 FlexSet 120/280 User Guide

Display Message Key LED

To load another ID number:

1. Press [LOAD ID] or dial feature code #1973. Your current ID number (xxxx)

appears on the display.

ENTER ID

xxxx

LOAD ID ON

2. Dial your new ID number (4 digits). As the new ID number is entered, the old ID number disappears from the display.

3. Listen for the confirmation tone.

CONFIRMED

ACD & UCD Groups: Log-In/Out - for Single ACD Group 8 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Log-In/Out - for Single ACD Group #1974

This feature is used when an ACD group member joins or leaves an ACD group. A user can simultaneously be a member of numerous ACD groups.

To log-in to a single group:

1. Press [LOG-IN/OUT] or dial feature code #1974. ENTER ACD #

2. Dial your ACD group number. DEASSIGN (

acd

xxxx

OFF

3. Dial activation code . ASSIGN (

acd

xxxx

4. Listen for the confirmation tone.

Note: When an ACD/UCD ID is required and Log-In is attempted, the

display will show:

NO ID

To log-out from a single group:

1. Press [LOG-IN/OUT] or dial feature code #1974. ENTER ACD #

2. Dial your ACD group number. DEASSIGN (

acd

xxxx

3. Dial cancellation code  .

4. Listen for the confirmation tone.

See Notes on next page.

X = ID number (displayed only when required

)

ACD & UCD Groups: Log-In/Out - for Single ACD Group 9 FlexSet 120/280 User Guide

Display Message Key LED



Notes:

1) When you log-out from all the ACD groups the LOG-IN/OUT LED is extinguished and your ID number is erased from the

LOGGED OUT

OFF

system. The display shows:

2) When logging-in or out from additional groups, the above procedures are repeated as many times as needed.

3) If you log-out from your primary group using this feature code, you also log-out as primary, so the group is no longer marked as primary (see page 10).

4) The LOG-IN/OUT key can be programmed with #1974 plus an ACD group number to use the key as an on/off switch for that group.

ACD & UCD Groups: Primary Log-in (ACD only) 10 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Primary Log-in (ACD only) #1442

This feature allows defining one of your ACD groups as having priority over other groups of which you are a member. Once you have logged in to your primary group, waiting calls are always routed to you from this group first. Only when no more calls are waiting on the primary group queue, do you receive calls from your other groups.



Note: If you did not define any group as primary or logged out from the

primary group, then the first group you logged into (see page 8) is defined as primary by the system.

To log-In to the Primary Group:

1. Press [PRIMARY LOG-IN] or dial feature code #1442. ENTER ACD#

2. Dial your ACD group number. PRIMARY (

acd

xxxx

OFF

3. Dial activation code . ASSIGN (

acd

xxxx

4. Listen for the confirmation tone.



Notes:

1) Some ACD/UCD groups may require you to define an ID number before logging in to the group (see page 6).

2) Only one group can be marked as your primary group. When you log in again on a different group as primary, the previous primary log-in is overridden.

3) The PRIMARY LOG-IN key can be programmed with #1442 plus an ACD group number to use the key as an on/off switch.

4) On logging in to mark a group as primary, you are also logged in as a member of the group (see page 8).

X = ID number (displayed only when required)

ACD & UCD Groups: Primary Log-in (ACD only) 11 FlexSet 120/280 User Guide

Display Message Key LED

To Log-Out from the Primary Group:

The procedure is the same as logging out from a single group (see previous page), except that the primary ACD group number is entered.

Note: After logging out so the group is no longer marked as primary by

using this feature, you remain logged in as a member of the group (see page 8).

ACD & UCD Groups: Release/Resume From All Groups 12 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Release/Resume From All Groups #1975

You can temporarily self release from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released. You are automatically released from all the groups of which you are a member if you do not answer a call within a predetermined time (system-wide defined).

To release from all ACD/UCD groups:

1. Press [RELEASE ALL] key. RESUMED ALL

OFF

Dial feature code #1975 followed by activation code

. RELEASED ALL

2. Listen for the confirmation tone.

To resume connection with all ACD/UCD groups (from idle):

1. Press the lit [RELEASE ALL] key. RELEASED ALL

Dial feature code #1975 followed by cancellation code

. RESUMED ALL

OFF

2. Listen for the confirmation tone.

Note: Any attempt to resume, while not in idle, is refused. The ERROR

FROM IDLE ONLY ON

following message appears:

ACD & UCD Groups: Release/Resume From a UCD Group 13 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Release/Resume From a UCD Group #1991

When your station is a member of a UCD group, you may temporarily exit the UCD group and then rejoin when required.

To leave a single UCD group:

1. Press [RELEASE HUNT] or dial feature code #1991. ENTER HUNT GR.#

RELEASE HUNT

2. Dial your UCD group number.

3. Dial activation code

. RESUMED

OFF

4. Listen for the confirmation tone. RELEASED

To return to a single UCD group:

1. Press the lit [RELEASE HUNT] or dial feature code #1991. ENTER HUNT GR.#

RELEASE HUNT

2. Dial your UCD group number.

3. Dial cancellation code

. RELEASED

4. Listen for the confirmation tone. RESUMED

OFF

Note: The [RELEASE HUNT] key can be programmed with the feature code

(#1991) plus the relevant UCD group number to use the key as an on/off switch.

ACD & UCD Groups: Wrap-Up Code (ACD only) 14 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Wrap-Up Code (ACD only) #1977

After an ACD incoming call has been completed, information about the call can be sent to the CCM. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the CCM and the relevant codes are defined system-wide. (See your ACD supervisor for a list of codes).

To activate the Wrap-Up code:

1. Press [WRAP-UP CODE] or dial feature code #1977. ENTER CODE

WRAP-UP CODE ON

2. Dial the required Wrap-Up code (4 digits).

3. Listen for the confirmation tone.

CONFIRMED

OFF

List of Wrap-Up Codes

Wrap-Up Code Meaning

ACD & UCD Groups: Wrap-Up Time On/Off 15 FlexSet 120/280 User Guide

Display Message Key LED

ACD & UCD Groups: Wrap-Up Time On/Off #1976

The Wrap-Up Time feature provides an idle ACD/UCD group member with a time-out period between consecutive group calls. The time-out period is determined for each group on a system-wide basis. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls. When in Wrap-Up state, the display shows:

WRAP-UP TIME

To activate Wrap-Up Time:

1. Press [WRAP-UP TIME]. WRAP-UP OFF

OFF

Dial feature code #1976 followed by activation code

. WRAP-UP ON

2. Listen for the confirmation tone.

To cancel Wrap-Up Time:

1. Press the lit [WRAP-UP TIME]. WRAP-UP ON

Dial feature code #1976 followed by cancellation code

.

2. Listen for the confirmation tone.

WRAP-UP OFF

OFF

Audio Level and Speakerphone Adjustment 16 FlexSet 120/280 User Guide

Display Message Key LED

Audio Level and Speakerphone Adjustment

The audio level adjustment is used to control the sound that emanates from the telephone’s loudspeaker and handset.

To adjust audio level:

• Press to increase volume.

• Press

to decrease volume.

The speaker, background music and handset each has its own audio level and is independently influenced by volume keys as follows:

•

Speaker: When conversing through the speaker, voice volume can be SPKR VOL.

xxxx

adjusted. Volume of call monitoring, paging, etc. can also be adjusted.

•

Speakerphone (not for FlexSet 120L/280D-Z): When conversing

handsfree, the sensitive microphone is used to amplify your voice. The system operates in such a way that the two connecting parties (i.e. you and the far side) cannot be heard simultaneously; the stronger party is heard.

Press

to hear the far side better, press to be heard more easily (or

to break in).

•

Background Music: When in idle, and background music is turned on MUSIC VOL.

xxxx

(see page 114), music volume can be adjusted).

•

Handset/Headset: When conversing through the handset or headset, HANDST VOL.

yyyy

receiver volume can be adjusted.

x = 0-15 speaker and music volume level (MIN = 0 to MAX = 15) 24dB range

y = 0-7 handset volume level (MIN = 0 to MAX = 7) 12dB range

Auto Answer On/Off 17 FlexSet 120/280 User Guide

Display Message Key LED

Auto Answer On/Off #138

This feature can be used to answer all incoming calls automatically. Incoming calls to your station automatically connect after a predetermined number of rings so that you can answer the call handsfree. When using the FlexSet 120L, however, you must use the handset or headset when speaking.

To activate Auto Answer:

1. Press [AUTO ANSWER]. AUTO ANSWER OFF

OFF

Dial feature code #138 followed by activation code

. AUTO ANSWER ON

2. Listen for the confirmation tone.

CAUTION !

Leaving your work station while Auto Answer is activated causes

your station to answer incoming calls. All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.

To cancel Auto Answer:

1. Press the lit [AUTO ANSWER] AUTO ANSWER ON

Dial Auto Answer code #138 followed by cancellation code

. AUTO ANSWER OFF

OFF

2. Listen for the confirmation tone.

Auto Redial 18 FlexSet 120/280 User Guide

Display Message Key LED

Auto Redial #178

The system can repeatedly dial external busy numbers. The system will redial until the phone rings or up to a number of attempts defined system-wide, before the number is erased from the scanner list.

To activate Auto Redial from idle (before making an outside call):

1. Press [AUTO REDIAL] or dial feature code #178. AUTO REDIAL

2. Dial the required outside line access code or press a programmed outside REP DIAL # 01

tttt

line feature key

3. Possible outside line access codes: trunk number, trunk group number, routing access, dial service, private/public library number, last number redial code or saved number code.

4. Dial the outside number (see table on page 170).

REP DIAL #

tt dddddddddd

5. Press [SPKR] to release or scroll between numbers by pressing the volume keys.

To activate Auto Redial when you hear busy tone or no answer:

1. Press [AUTO REDIAL]

Press

[XFER] and dial feature code #178. CONFIRMED

The system now automatically redials at timed intervals.

t = Outside access code or name d = Outside telephone number

Auto Redial 19 FlexSet 120/280 User Guide

Display Message Key LED

2. When the called party answers, press the flashing [SPKR] or lift the handset to enable conversation.

To activate Redial features for all numbers:

1. Press [AUTO REDIAL] or dial feature code #178. AUTO REDIAL

Once activated the following features can be utilized (see the table below).

To PRESS OR DIAL DISPLAY MESSAGE LED

COMMENTS

Cancel



or #10

AUTO REDIAL LIST EMPTY

Off All numbers in the redial list

will be deleted. Confirmation tone will be heard.

Freeze HOLD or

HOLD SET

Winking All automatic dialing will

cease. Confirmation tone will be heard.

Restart (release from freeze)

SPKR or

HOLD REMOVED

On Starts redialing "Frozen"

numbers.

Auto Redial 20 FlexSet 120/280 User Guide

Display Message Key LED

To activate Redial features for a single number:

1. Press [AUTO REDIAL] or dial feature code #178. AUTO REDIAL

Note: Pressing VOL keys allows scrolling through the redial list. When the

required number is found the Auto Redial features (see table below) can be directly activated. Pressing SPKR returns operation to normal FlexSet functions.

TO PRESS OR DIAL DISPLAY MESSAGE LED COMMENTS

Select a saved redial

number

VOL —

REP DIAL #

tttdddddddddd

Once a saved redial number is selected then various other features can be utilized.

Immediately dial



or #11

CONFIRMED

As soon as

 is entered the number will be

confirmed and redialing will commence.

Cancel



or #10 ON Deletes the selected number.

Freeze HOLD or

#>6

REP DIAL #

nn h

HOLD SET

WINKING Ceases dialing the selected number.

Restart (release from freeze)

REP DIAL #

HOLD REMOVED

ON Continues dialing the selected number.

Assign Priority (double redial cycle)

REP DIAL #

nn p

PRIORITY SET

Increases the redialing rate for a selected number.

Cancel Priority

REP DIAL #

PRIORITY REMOVED

Returns selected number to standard redial cycle.

Conclude Redial features

SPKR

Press the SPKR key or hang up to resume normal FlexSet operation.

Auto Set Relocate: Permanent 21 FlexSet 120/280 User Guide

Display Message Key LED

Auto Set Relocate: Permanent

When defined for permanent relocation, this feature enables you to swap phones within the same Coral system by assigning one FlexSet the profile of the other FlexSet, and vice versa. All the phones' properties, numbering, programmable keys, membership in groups, etc. are automatically exchanged. This feature facilitates the phone relocation procedure, eliminating the need for traditional phone moves that involve physical disconnection of the station wires and reconnection at another location. Both source and destination phones (see figure) should be keysets. The Auto Set Relocate is activated at the destination station. The phone swap holds until a reverse swap is performed.

To activate from the destination location:

1. Press [AUTO SET RELOCATE] or dial the Auto Set Relocate feature code. RELOCATE

ENTER SOURCE NO. ON

2. Dial your (source) station number.

3. Dial your (source) passcode (4 digits).

RELOCATE

ENTER PASSCODE ON

4. Dial activation code  (no confirmation tone is heard). CONFIRM

5. The station initializes with the source profile.

idle display of the

source number

OFF

To reverse the phone relocation:

1. Repeat the above procedure from your original source location.

 WARNING: See warning on (see page 22).

Auto Set Relocate: Temporary 22 FlexSet 120/280 User Guide

Display Message Key LED

Auto Set Relocate: Temporary

When defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. Activating Auto Set Relocate exchanges all of your (source) phone's programmable keys, numbering, membership in groups, etc. with another (destination) phone within the same Coral system. As this takes place, the source phone acquires the full profile of the destination phone, and vice versa. The Auto Set Relocate spares you the inconvenience of having to re-enter all the stored speed numbers and to reset previously defined features at your temporary location. This feature enables you to use any FlexSet available from your Coral system while keeping your unique extension dial number. The Auto Set Relocate is activated at the destination station. The temporary phone swap is automatically reversed at midnight. Reactivating Auto Set Relocate at the already swapped destination station causes:

• Automatic cancellation of the first relocation

• Exchange of the new (third user's) phone profile with the destination phone

profile

To activate from the destination (your new) location:

Repeat the activation procedure described on the (see page 21) for “Auto Set

Relocate: Permanent”.

 WARNING: When invoking the Auto Set Relocate feature, incorrect information

may be sent to the local Emergency or E911 Center. Before activating this feature, contact your local system administrator to ensure that your new and current system profiles are compatible with the E911 (Emergency) Center.

Auto Set Relocate: Temporary 23 FlexSet 120/280 User Guide

Display Message Key LED

To cancel from the destination (your new) location:

1. Press the lit [AUTO SET RELOCATE] or dial Auto Set Relocate feature code. RELOCATE

ENTER SOURCE NO. ON

2. Dial your (source) station number (the number that is now displayed at your new location).

3. Dial your (source) station passcode (4 digits).

RELOCATE

ENTER PASSCODE ON

4. Dial cancellation code  (no confirmation tone is heard). CONFIRM

5. The station initializes with the source profile.

idle display of the

source number

OFF

Boss Group 24 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group

A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per Boss Group. The appropriate line key flashes at all stations when a call arrives and can then be answered by any group member. When set to ring at a specific station, the call can be either transferred to any group member or picked up by any group member when not in exclusive hold. Any group member can join a conversation for ‘1A2’ or 3-way conversation by pressing the appropriate illuminated LINE key, but only when the original group member is not in privacy mode. Additional members can join to make a 4-way conversation when allowed system-wide, and none of the three participants have Privacy on.

In order to program a line key, see “Programming: Boss Group Line Key” on page 144.

The maximum number of lines available for your group is defined on a per group basis.

The following Boss Group pages are subdivided into the topics listed below:

Feature Page

Programming Exclusive Hold . . . . . . . . . . . . . . . 25

Programming Privacy. . . . . . . . . . . . . . . . . . . . . 26

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Boss Group: Programming Exclusive Hold 25 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group: Programming Exclusive Hold #187

As a Boss Group member, you can put your telephone into Exclusive Hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group. The feature can be utilized for a specific call or for all calls.

To activate Exclusive Hold for all calls:

1. Press [EXCLUSIVE HOLD]. NON EXCL. HOLD

OFF

Dial Exclusive Hold feature code #187 followed by activation code

. EXCLUSIVE HOLD

2. Listen for the confirmation tone.

To cancel Exclusive Hold for all calls:

1. Press the lit [EXCLUSIVE HOLD]. EXCLUSIVE HOLD

Dial Exclusive Hold feature code #187 followed by cancellation code

. NON EXCL. HOLD

OFF

2. Listen for the confirmation tone.

Boss Group: Programming Privacy 26 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group: Programming Privacy #186 or #6

As a Boss Group member you can put your telephone into privacy mode. This prevents other stations within your Boss Group from accidentally joining your conversations.

To activate Privacy for all calls:

1. Press [PRIVACY]. NO PRIVACY

OFF

Dial Privacy feature code #186 followed by activation code

. PRIVACY

2. Listen for the confirmation tone.

To cancel Privacy for all calls:

1. Press the lit [PRIVACY]. PRIVACY

Dial Privacy feature code #186 followed by cancellation code

. NO PRIVACY

OFF

2. Listen for the confirmation tone.

Boss Group: Call Forward 27 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group: Call Forward

Calls arriving at your boss group can be forwarded, according to certain criteria, to ring at various destinations.The system can distinguish between calls arriving from an internal or external source when forwarding. Calls from Internal and External sources can be forwarded to different destinations (see

page 38). Possible forward destinations are operator, station/group, external

number via public and private speed call library, DVMS pre-recorded message, UNA/central bell, group call, or network number (and the Boss Group itself for external calls). (see page 28) for forwarding procedure).

• All Calls

(E) FWD ALL

Forwards all your incoming Boss Group calls to a selected destination. The destination can call back or return calls to your group, and outgoing calls can still be placed from within the group.

• Busy (E) FWD BUSY

Forwards your incoming boss group calls to another destination when your Boss Group lines are all busy.

• No Answer

(E) FWD NO ANS

Forwards your incoming Boss Group calls to another destination when none of your Boss Group lines has been answered within a system-defined number of rings.

• Timed

(E) FWD TIMED

Forwards your incoming Boss Group calls to another destination, for a time period determined by the system. The system defined time can include up to two separate time periods, for example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, your calls can be forwarded to the group secretary. Use the form on the right, to specify the system-defined time periods.

Time Period From To

(E) = External calls

Boss Group: Call Forward 28 FlexSet 120/280 User Guide

Display Message Key LED

To activate Call Forward:

1. Press the required [CALL FORWARD] key, or dial the appropriate Call Forward (E) FWD

type

(Call Forward External) feature code (see table on page 29).

2. Dial your boss group number.

bbbbb

(E) FWD

type

3. Dial the destination number where calls are to be forwarded.

bbbbb zzzzz

(E) FWD

type

4. Press [SPKR] or hang up.

To cancel Call Forward:

1. Press required [CALL FORWARD] key, or dial the appropriate Call Forward (Call Forward External) feature code (see table on page 29).

(E) FWD TYPE

2. Listen for the dial tone.

3. Dial your boss group number.

bbbbb zzzzz

(E) FWD

type

4. Dial cancellation code  .

bbbbb

(E) FWD

type

5. Press [SPKR] or hang up.

Note: Should you hear a reorder tone, call forward is denied at your station

(as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward for your boss group.

b = Your boss group number or name z = Forward destination

Boss Group: Call Forward 29 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group Call Forward Typ e

Feature Codes

Internal and External Calls

External Calls Only

ALL #168 #17707

BUSY #167 #17706

NO ANSWER #169 #17708

TIMED #1984 #17709

Boss Group: Using 30 FlexSet 120/280 User Guide

Display Message Key LED

Boss Group: Using

Making Calls:

1. Press a free [LINE -nn] key. OFF

2. Dial required number. ON

Note: The line key LED of all group members changes from off to steady

on.

Receiving Calls:

When line flashes and telephone rings or only line flashes:

xxxxx

CALL

bbbbb

FLASHING

1. Press the flashing [LINE -nn] key or, if phone rings, lift handset. ANSWER

xxxxx

2. Answer the call.

Note: The line key LED of all group members changes from flashing to

steady on.

x = caller number or name (see page 149)

b = your Boss Group number or name

To join a group conversation:

You can join any group conversation when a line key is on. Except when the member’s station is set to privacy, in which case the message

PRIVACY and a

reorder tone is heard. If another member has already joined the conversation, then you receive the message

ILLEGAL and a reorder tone is heard.

1. Press the lit [LINE-nn] key. B TO

yyyyy xxxxx

Both conversing parties will hear the Break-In warning tone.

Boss Group: Using 31 FlexSet 120/280 User Guide

Display Message Key LED

Privacy during a call: activate/cancel

While on a call you can speak privately without other parties joining in. This is done by using the Privacy key. The Privacy key turns the feature on and off and can be pressed as many times as necessary. Once Privacy is defined for your station (all calls) the key LED remains illuminated, even if the key is pressed to temporarily override the Privacy feature. However, when your call is completed the telephone returns to the permanent status, private or non-private, as previously defined for all calls.



Note: The Exclusive Hold key operates in the same manner as Privacy,

except that the messages are relevant for Exclusive Hold.

Boss Group: Using 32 FlexSet 120/280 User Guide

Display Message Key LED

To place a call on Exclusive Hold:

For an explanation of how Exclusive Hold operates see explanation of Privacy on page 30

. For programming Exclusive Hold see page 25.



Note: If your telephone is not in Exclusive Hold mode for all calls, press EXCLUSIVE HOLD

[EXCLUSIVE HOLD] before you press [HOLD].

Press

[HOLD]. CALL HOLD

xxxxx

WINKING

Note: The [LINE-nn] LED on hold remains steadily lit at all other FlexSets.

To transfer call to a group member (while in conversation):

Note: If your telephone is in Exclusive Hold mode for all calls, press

[EXCLUSIVE HOLD] before you press [HOLD].

1. Press

[HOLD]. NON EXCL. HOLD

Note: [LINE-nn] LED on hold winks on all FlexSets. CALL HOLD

xxxxx

WINKING

2. Listen for the confirmation tone.

3. Inform the party to whom you want to transfer on which line the call is held.

To return or pickup a call on Hold:

1. Press the winking [LINE-nn]. ANSWER

xxxxx

WINKING ON

Break-In 33 FlexSet 120/280 User Guide

Display Message Key LED

Break-In Xfer 3, #124

This feature enables an authorized user to break into an established two-party call.

To break into a busy destination:

1. Press [BREAK IN]. BUSY

xxxxx

Press

[XFER] and dial Break-In code 3. B TO

yyyyy xxxxx

Both conversing parties will hear the Break-In warning tone.

To release Break-In (Break-Out):

1. Press [SPKR] or hang up.

Note: To program a [BREAK-IN] key, use feature code #124.

Broker/Consultation/3-Way Conference Call 34 FlexSet 120/280 User Guide

Display Message Key LED

Broker/Consultation/3-Way Conference Call Xfer

Your telephone can be set up to use only one of the following three party functions, as defined through your Class Of Service. Each action is performed by first pressing the XFER (transfer) key; however, for stations where Auto Transfer is defined, transfer takes place as soon as the required number is dialed. This takes effect only the first time transfer takes place. Subsequent actions do require pressing XFER as defined in this manual. See also “Transfer to Held Call” on page 178.

• Broker Call: This feature allows you to put a call on hold and then converse

privately with a third party, while switching between the two calls. The party not in conversation is automatically put on hold and cannot hear any other conversation.

• Consultation Call: This feature allows you to consult with a third party.

While consulting, the original caller is put on hold. After consultation is complete the two original parties are reconnected and the consulted party is then released.

• 3-Way Conference: This feature allows you to bring a third party into an

ongoing conversation. All three parties can converse in a three party conference.

• Combination Consultation/Broker/3-Way Conference Call: This feature

allows you to change a conversation from broker to consultation to 3-way conference by pressing the transfer key while in conversation. The first transfer allows you to converse privately with a third party. The second transfer allows you to speak privately with the original party, while the third party is put on hold. The third transfer places you in a 3-way conversation with all parties.

Broker/Consultation/3-Way Conference Call 35 FlexSet 120/280 User Guide

Display Message Key LED

All the following features are activated during an established call:

To activate a Broker Call:

1. Press [XFER]*.

2. Dial the third party - wait for answer.

3. Press

[XFER] to alternate between parties (any number of times).

Then either

• Press [SPKR] or hang up in order to allow conversation between the two

parties.

• Press [FORCED RELEASE] to release all parties and press [SPKR].

To activate a Consultation Call:

1. Press [XFER]*.

2. Dial the number of the person you want to consult with, then when your conversation is concluded

3. Press

[XFER] to return to the original call (the consulted party is released).

Broker/Consultation/3-Way Conference Call 36 FlexSet 120/280 User Guide

Display Message Key LED

To activate 3-Way Call:

1. Press [XFER]*.

2. Dial the third party number. When the party answers

either

• Press [FORCED RELEASE] to release the third party and to return to original

call (same as consultation call)

• Press [XFER] to connect all three parties.

To activate combination of Broker/Consultation/3-Way Conference Call:

1. Press [XFER]*.

2. Dial the third party number, wait for answer.

3. Press

[XFER] to put the third party on hold.

4. When you have concluded your private conversation, press

[XFER] to

complete a 3-Way Conference Call.

Call Forward 37 FlexSet 120/280 User Guide

Display Message Key LED

Call Forward

Calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). Your FlexSet can distinguish between calls arriving from an internal or external source when forwarding (see “Internal/External Forwarding” on page 38). Possible forward destinations are operator, station/group, external number via

public and private speed call library, DVMS pre-recorded message, UNA/ central bell, group call, or network number (and the station itself for external calls) (see page 39 for forwarding procedure).

• All Calls: Forwards all your incoming calls to a designated station. The

(E) FWD ALL

destination can call back or return calls to your telephone, and you can still place outgoing calls from your telephone. A user lifting handset at a station with activated Call Forward All hears a distinctive dial tone.

• Busy: Forwards your incoming calls to another destination when your

(E)FWD BUSY

telephone is busy.

• No Answer: Forwards your incoming calls to another destination when you

(E)FWD NO ANS

do not answer within a system-defined number of rings.

• Busy/No Answer: Forwards your incoming calls to another destination when

(E)FWD BUSY

(E)FWD NO ANS

your telephone is busy, or when you do not answer within a predefined

number of rings.

• Timed: Forwards your incoming calls to another destination, for a time

(E)FWD TIMED

period determined by the system. The system defined time can include up to

two separate time periods, for example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm. Please use the form on the right, to document the system-defined time periods.

Time Period From To

(E) = External Calls

Call Forward 38 FlexSet 120/280 User Guide

Display Message Key LED

Internal/External Forwarding

In addition to the forwarding options detailed on (see page 37), you can distinguish between calls arriving from an internal or external source when forwarding. For each forwarding feature (forward all, when busy, on no answer, etc.), you can program your FlexSet to forward your calls as follows:

• Forward internal and external calls to the same destination

• Forward internal and external calls to different destinations

• Forward internal calls only, while external calls continue ringing at your station

• Forward external calls only, while internal calls continue ringing at your station

This is demonstrated in the following table using the Call Forward All as an example:

Possible destinations for X are: operator, station/group, external number via public and private speed call library, DVMS pre-recorded message, UNA/central bell, group call, or network number. Possible destinations for Y are the same as for X, plus your own station number, thus facilitating forwarding of internal calls to another destination, whilst retaining external calls at your own station, as shown in Case 5 above.

Forward Option Resultant Call Destination

Case

Call Forward All (#141) Set to:

Call Forward All External (#17702) Set To:

Internal Calls Go To:

External Calls Go To:

1 Feature not set and Feature not set Your own Station Your own Station

2 Destination X and Feature not set Destination X Destination X

3 Feature not set and Destination Y Your own Station Destination Y

4 Destination X and Destination Y Destination X Destination Y

5 Destination X and

Destination Y (Programmed as your own station)

Destination X Your own Station

Call Forward 39 FlexSet 120/280 User Guide

Display Message Key LED

To operate Call Forward:

1. Press required Call Forward key, or dial the appropriate Call Forward feature (E)FWD

type

OFF

code (see table below).

2. Press to scroll through types (All, No Answer, or Busy) of call

(E)FWD

type xxxxx

forwarding.

3. Dial destination number where calls are to be forwarded.

4. Listen for the confirmation tone.

To cancel Call Forward:

1. Press the lit Call Forward key, or dial the appropriate Call Forward feature (E)FWD

type xxxxx

code (see table below).

2. Press to scroll through the types (All, No Answer, or Busy) of

(E)FWD

type

call forwarding.

3. Dial cancellation code

4. Listen for the confirmation tone.

Note: Should you hear a reorder tone, call forward is denied at your station

(as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward at your station.

Call Forward Type

Feature Codes

Internal and External Calls

External Calls Only

All #141 or #8 #17702

Busy #140 #17701

No Answer #142 #17703

Busy/No Answer

#147 or #2 #17705

Timed #1985 #17704

x = Forward destination

Call Forward 40 FlexSet 120/280 User Guide

Display Message Key LED

Operating Call Forward - key programmed with destination:

You can program a feature key for “Call Forward” to a specific destination (see

“Programming: Programmable Keys” on page 135). Pressing the defined key

automatically activates Call Forward to the defined destination; the LED is lit. When the key is pressed a second time, Call Forward turns off and the LED extinguishes. Use the Divert Call feature (see page 56), to transfer a single incoming call instead of answering the call. An example of Call Forward All to Susan is shown below. The procedure is similar for other Call Forward types.

To activate Call Forward All with destination:

1. Press programmed [(E)FORWARD ALL SUSAN]. (E)FWD ALL

usan

2. Listen for the confirmation tone.

To cancel Call Forward with destination:

1. Press the lit [(E)FORWARD ALL SUSAN].

2. Listen for the confirmation tone.

(E)FWD ALL

OFF

Note: The Call Forward with Destination can only be activated if you have a

programmed key. To program a destination key with Call Forward, use the relevant access code (see page 37), followed by the destination number.

E) = External calls

Caller ID Control 41 FlexSet 120/280 User Guide

Display Message Key LED

Caller ID Control #1444

The Caller ID Control feature enables you to allow or restrict presenting of your telephone number to the called party for external calls. Your telephone is pre-set in the system to either restrict or display your Caller ID to the called party. Operating this feature overrides this setting on a per-call basis, if permitted by COS.

To make a call with a Caller ID Restricted:

(the called station normally displays your ID)

1. Dial #1444 followed by activation code

. ID. ALLOWED

OFF

Press

[ID CONTROL],

then

DIAL

ID. RESTRICTED ON

2. Make call as required. OFF

To make a call with Caller ID displayed:

(the called station normally does not display your ID)

1. Dial #1444 followed by cancellation code

. ID. RESTRICTED

Press the lit

[ID CONTROL], then DIAL

ID. ALLOWED OFF

2. Make call as required. ON



Notes:

1) When you have a Caller ID programmed key, the LED is lit when Caller ID Control is restricted from your station.

2) To program a key with the Caller ID Control feature, use feature code #1444.

Camp-On: Call Back - Station, Outside Line 42 FlexSet 120/280 User Guide

Display Message Key LED

Camp-On: Call Back - Station, Outside Line Xfer 2, #176

When a station is busy or does not answer, or when an outside line is busy,

you

may request that the system automatically call you back when the required destination number or line is available. See also “Camp-On: Off-Hook - Call

Waiting/Call Offer” on page 44).

To Camp-On to a ringing/busy station or outside line:

1. Press [CAMP ON]. BUSY

xxxxx

OFF

Press

[XFER] and dial 2. CAMPING ON

xxxxx

2. Listen for the confirmation tone. Your phone rings when station or outside line is available.

To Camp-On to a destination from an idle station:

1. Press [CAMP ON] or dial feature code #176.

2. Dial destination number.

3. Listen for the confirmation tone. Your phone rings after the camped-on port is available.

When your phone rings (destination station now idle):

CAMP CALL (

your#)

CAMP - ON TO

xxxxx

FLASHING

1. Answer the call (requested station immediately rings) ANSWER CAMP

Should you hear distinctive dial tone, (system-wide defined),

INTERNAL

xxxxx

press [CAMP ON] or dial 2 to initiate ringing.

X = Camped-on number

Camp-On: Call Back - Station, Outside Line 43 FlexSet 120/280 User Guide

Display Message Key LED

When your phone rings (required trunk now idle):

1. Answer the call/listen for the outside dial tone CAMP-CALL (

your

CAMP-ON TO

xxxxx

FLASHING

Should you hear inside distinctive tone, (system-wide defined), press

ANSWER CAMP

[CAMP ON] or dial 2 to initiate outside call.

2. Dial required outside number (not required in Routing Access dialing).

OUTSIDE

xxxxx

To cancel Camp-On before you are called back:

1. Press the lit [CAMP ON] key or dial feature code #176.

2. Scroll with and stop at the destination you want to cancel.

CAMPING ON

xxxxx

3. Dial cancellation code 8.

4. Listen for the confirmation tone if LIST EMPTY is displayed.

LIST EMPTY

OFF

5. Press [SPKR].



Notes:

1) If you have camped onto a number of destinations and your FlexSet is not equipped with a display unit, do not scroll, the oldest number camped on is cancelled. Cancelling camped on numbers can continue throughout the list, with the next oldest

number then

cancelled each time.

2) If you try to camp again onto an already camped number, you receive the error message: ALREADY SET.

3) To program a Camp On key, use access code #176.

4) Camp On is automatically cancelled after a system-wide defined period after activation.

Camp-On: Off-Hook - Call Waiting/Call Offer 44 FlexSet 120/280 User Guide

Display Message Key LED

Camp-On: Off-Hook - Call Waiting/Call Offer Xfer 8

Upon hearing a busy tone from a Coral station, this feature enables you to send a call waiting tone to the busy party. When you apply this feature you hear a second ringback tone at your telephone.

To Camp-On a busy station while off-hook:

1. Press [XFER].

2. Dial 8.

BUSY

xxxxx

3. Listen for the ringback tone or second ringback tone (defined system-wide). DIAL 8

4. Wait for answer. INTERNAL

xxxxx

Class Of Service (COS) Switchover 45 FlexSet 120/280 User Guide

Display Message Key LED

Class Of Service (COS) Switchover #149

Each station has a Primary and Secondary Class Of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. You may change from one COS to another. For an additional explanation see

page A-1 in the Glossary provided at the end of this guide.

To select your station’s Secondary COS:

1. Press [COS SWITCH] or dial COS Switchover feature code #149. 2NDR COS CHANGE

ENTER PASSCODE

2. Dial your passcode (4 digits).

3. Dial activation code

. YOUR PRIMARY

COS IS:

xxx

4. Listen for the confirmation tone. YOUR SECONDARY

COS IS:

yyy

To return to your station’s Primary COS:

1. Press [COS SWITCH] or dial COS Switchover feature code #149. 2NDR COS CHANGE

ENTER PASSCODE

2. Dial your passcode (4 digits).

3. Dial cancellation code

. YOUR SECONDARY

COS IS:

yyy

4. Listen for the confirmation tone. YOUR PRIMARY

COS IS:

xxx



Notes:

1) In order to perform COS Switchover at your telephone, you must first have a defined passcode (see page 131).

2) The selection of secondary COS is denied when your telephone is in Check-out mode.

Conference, Multiparty 46 FlexSet 120/280 User Guide

Display Message Key LED

Conference, Multiparty 7098-7099

Conference calls allow several users to join a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You may use any one of the following:

• Meet Me Conference • Conference Release • Group Calls (see page 73)

• Progressive Add-on • Lock

MEET-ME To Join a Conference:

(at the assigned hour)

Dial assigned conference number 7098-7099 or press [CONF#] ANSWER (CONF#)

Note: Warning tone is heard by all participants.

To leave a conference:

Press [SPKR] or hang up.

To force release an entire conference:

Press [FORCED RELEASE] (see page 71).

ADD-ON (while connected to a station/trunk) To add on an additional participant to a progressive conference:

(while connected to a station/trunk)

1. Press

[XFER].

2. Press

[CONFERENCE#] or dial assigned conference number 7098-7099. ANSWER (CONF #)

3. Press [SPKR] or hang up to leave conference.

Note: Warning tone is heard by all participants.

Conference, Multiparty View/Release 47 FlexSet 120/280 User Guide

Display Message Key LED

Conference, Multiparty View/Release #1983

This feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. This feature also allows viewing the participant list.

To release a single participant from conference:

1. Press [CONFERENCE RELEASE] or dial feature code #1983. CONF. INSPECT

ENTER CONF NUM ON

2. Press [CONFERENCE#] or dial assigned conference number 7098-7099.

3. Dial participant number or press or to scroll through participant

RELEASE XXXXX

CONF (

conf#

) ON

list (see Caution below).

4. To activate Forced Release, dial activation code

(no confirmation tone is

heard).

5. When no participants remain, the display shows:

CONF EMPTY

ENTER CONF NUM OFF

6. Press [SPKR] to exit.

CAUTION !

If you do not enter or display the participant number (trunk or

station number), you will remove an unidentified member from the conference. The first to be removed is always the member who joined the conference first, the second to be removed is the member who joined the conference second, and so on. When a member is removed, a warning tone is heard by all remaining participants.

x = Participant number or name to be released

Conference, Multiparty Lock 48 FlexSet 120/280 User Guide

Display Message Key LED

Conference, Multiparty Lock #1441

Conference Lock allows an authorized user to block other users from joining an ongoing conference. The CONFERENCE LOCK key acts as an on/off switch, locking and unlocking the conference as required. However, if you are

the member who locks the conference and then leaves, you will not be able to rejoin until unlocked by another member.

To lock your ongoing conference:

1. Press [CONFERENCE LOCK]. ANSWER (

conf

CNF LOCK (

conf

To unlock your ongoing conference:

1. Press [CONFERENCE LOCK]. ANSWER (

conf

CNF UNLOCK (

conf

Note: This feature can only be activated by using a programmed key. To

program a Conference Lock key, use access code #1441.

Directory 49 FlexSet 120/280 User Guide

Display Message Key LED

Directory #1994

This feature provides a searchable directory listing for users of display enabled FlexSets (120D, 280D, 280D-Z). Both Shared and Personal records are combined and organized alphabetically, for easy retrieval. A search result can be dialed at the touch of a key.

The Directory enables:

• Fast search by name

• Number retrieval and autodial

• Add/edit entries to the Personal directory

Shared Directory is composed of the following internal and external numbers:

• Public Speed Call Library

• Hunt Group

• Boss Group

• All stations defined in the system

Personal Directory is a self-built database of external telephone numbers. It is accessible only from the station at which it was entered. An entry to the Personal Directory is distinguished from a Shared Directory entry by a preceding asterisk.

Calls arriving to your station are matched against entries to your Personal Directory. Incoming calls from contacts listed in the directory are shown on the display as they appear in the Directory.

Directory 50 FlexSet 120/280 User Guide

Display Message Key LED

To search the Directory:

Note: Both Shared and Personal directories are accessed by the first

constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first.

1. Press

[DIRECTORY] or dial the Directory feature code #1994. DIRECTORY

SEARCH: ON

2. Enter all or part of the required name (up to 16 characters) using the alphanumeric keys (see “Keypad - Alphabetic Mode” on page 53

and “Editing Keys” on page 54).

You may also use keys to scroll through the Directory.

SEARCH:

name

3. While the name or number of the retrieved contact party is displayed, you can do one of the following:

• Place a call by pressing asterisk (

) (see steps below)

• Modify a Personal Directory contact information by dialing #2 (see page 51)

• Permanently remove a Personal Directory entry by dialing #0 (see

page 51)

To place a call from the Directory

1. Retrieve the required name (see steps above). SEARCH:

name

2. Dial asterisk (>) to call currently displayed contact.

If you are calling an internal number, the following display appears:

INTERNAL

called name

If you are calling an external number, the following display appears: OUT

trunk#/name

DIAL

called number

Directory 51 FlexSet 120/280 User Guide

Display Message Key LED

To modify a Personal Directory entry

1. Retrieve the required name (see Search on page 50). SEARCH:

name

2. Dial #2. NAME:

current name

3. If required, enter the modified name (see table on page 54 for edit options). NAME:

modified name

current name

4. Press key to initiate Edit Number mode. NUM:

current number

5. If required, enter the modified number (see table on page 54 for edit NUM:

modified number

current number

options)

6. Press key to save the changes.

Dial asterisk (

) to save the changes and to call the saved contact. OUT

trunk#/name

DIAL

number

OFF

To remove an entry from the Personal Directory:

1. Retrieve the required name (see Search on page 50). SEARCH:

name

2. Press #0 to delete the entry. The entry subsequent to the one removed appears on the display.

CAUTION !

You will not be able to restore the deleted entry.

Directory 52 FlexSet 120/280 User Guide

Display Message Key LED

To add a new entry to Personal Directory:

1. Press

[DIRECTORY] or dial the Directory feature code #1994. DIRECTORY

SEARCH: ON

2. Dial #1. NAME:

3. Enter the name of your contact (up to 16 characters including spaces) NAME:

name

using the alphanumeric keys (see “Keypad - Alphabetic Mode” on page 53 and “Editing Keys” on page 54).

4. Press key to move to the Number field.

NUM:

5. Enter the external telephone number of your contact party. NUM:

dial number

(Do not enter the outside line access code).

6. Press key to save the entry (an asterisk marks the saved entry as

SEARCH:

name

a Personal Directory entry)

Dial asterisk (

) to save the entry and to place a call to the saved contact. OUT

trunk#/name

DIAL

number

OFF

Note: 1) Any attempt to make an entry in excess of the number of entries

allowed by the system will fail. The following message will appear:

OUT OF RANGE

2) Any attempt to assign a dial number already existing in the Directory to a new contact will fail. The following message will appear:

ALREADY SET

Directory 53 FlexSet 120/280 User Guide

Display Message Key LED

Keypad - Alphabetic Mode

Use the keypad to make new entries or navigate through the directory to a specific entry. The cursor advances automatically when the next key is pressed. If two consecutive letters are on the same key, wait for the cursor to disappear before proceeding to the next key. The table below indicates the key presses used to input the required letters. This table may override the designations on your keypad.

KEYS CHARACTERS

Press: 1 Time 2 Times 3 Times 4 Times

__ __ __ __

ABC

DEF

GH I

JKL

MNO

PQRS

TUV

WX Y Z

__ __ __ __

For example, to enter “ANN” press:

6 MNO

2 ABC

6 MNO

WAIT

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

7 PQRS

8 TUV

9 WXYZ

Directory 54 FlexSet 120/280 User Guide

Display Message Key LED

Editing Keys

The Directory allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the

search result as soon as the match is found. The available key combinations are listed in the table below.

Options marked with a diamond () are applicable for the Personal Directory only and are not relevant for the Shared

Directory.

Option Action Description

Dial Or Press

DELETE ENTRY



Erases the currently displayed contact from the Personal Directory. There is no option to restore the deleted entry.

NEW ENTRY



Add a new entry to your Personal Directory.

MODIFY ENTRY



Edit the displayed personal entry.

BACKSPACE #3

Erase the last entered character or digit.

SPACE #4

Insert a space between words.

NAME/NUMBER #5

[NAME/NUMBER]

A toggle key that, when pressed, switches between name and number of your contact.

To program the

[NAME/NUMBER] button, use feature code #128. See

“Name/Dial Number Display” on page 117

SEND

Dials the number of the currently displayed contact.

Directory 55 FlexSet 120/280 User Guide

Display Message Key LED

SCROLL

Use to scroll, contact by contact, through Directory entries. Directory entries are automatically alphabetized.

CAPS LOCK



[CAPS LOCK]

A toggle key that, when pressed, causes all subsequent alphabetic characters to be either lowercase or uppercase.

To program the

[CAPS LOCK] button, contact your system

administrator for the Lowercase/Uppercase feature code.

CHARACTER/DIGIT

[CHARACTER/

DIGIT]

A toggle key that, when pressed, causes all subsequent characters to be either digits or characters. Used when name entries are comprised of both characters and digits.

To program the [CHARACTER/DIGIT] button, contact your system administrator for the Character/Digit feature code.

Option Action Description

Dial Or Press

Divert Call 56 FlexSet 120/280 User Guide

Display Message Key LED

Divert Call #1445

This feature enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without first answering it. The call you are engaged in is not interrupted, nor is the incoming call aware of the diversion. The destination can be any permissible dial number in the system. Typically Divert Call can be used to send an incoming call to a boss group, a secretary, or to voice mail, by making Library the destination of the diversion.

To activate during ringing:

1. Press [DIVERT CALL to xxxx].

normal display

OFF

2. The incoming call is diverted to the programmed destination. The current call continues uninterrupted or the station remains idle.



Notes:

1) This feature can be utilized only if you have a programmed DIVERT CALL

key with a destination.

2) To program a DIVERT CALL key, use feature code #1445, followed by the destination number. More than one

[DIVERT CALL] key may

be defined, each with a different destination.

3) Possible destinations are operator, station/group, public speed call

library, DVMS pre-recorded message, UNA central bell or group call.

4) Your station must be defined as multi-appearance to be able to divert a new call while engaged in a previous one.

Do Not Disturb (DND) 57 FlexSet 120/280 User Guide

Display Message Key LED

Do Not Disturb (DND) #145

This feature enables you to inhibit the telephone from ringing, although you will still receive VOICE PAGE calls. However, when DND is activated you are still able to make outgoing calls. Any call forwarding to your telephone is automatically cancelled when you activate the DND feature. Only a station with DND Override privilege can call your station.

To activate while your set is ringing:

1. Press [DND].

xxxxx

CALL (

your

OFF

Note: This feature can be utilized only from a programmed DND key.

To activate from idle:

1. Press [DND], DO NOT DISTURB

OFF

Dial Do Not Disturb feature code #145 followed by activation code

. DO NOT DISTURB

2. Listen for the confirmation tone.

Note: Should you hear a reorder tone, DND is denied at your station (as

defined by Class of Service). In order to use this feature, ask the attendant to activate DND at your station.

x = Caller number or name

Do Not Disturb (DND) 58 FlexSet 120/280 User Guide

Display Message Key LED

To cancel from idle:

1. Press the lit [DND]. DO NOT DISTURB

Dial Do Not Disturb feature code #145 followed by cancellation code

. DONT DISTURB OFF

OFF

2. Listen for the confirmation tone.

Do Not Disturb Override 59 FlexSet 120/280 User Guide

Display Message Key LED

Do Not Disturb Override Xfer 3, #124

DND Override can only be utilized by an authorized user.

This feature can be applied to stations that are idle, but have been set to Do Not Disturb or Unattended. After dialing a station and receiving a reorder tone, if the

DONT DIST or UNATTENDED message appears, override can be applied

and your call can ring the station.

To override Do Not Disturb status:

1. Press [BREAK IN]. DONT DIST

xxxxx

Press

[XFER] and dial Break-In code 3.

then

2. Listen for the ringback tone

INTERNAL

xxxxx

3. Wait for answer.

Note: The override feature uses the same feature code as Break-In (see

page 33).

Elapsed Time Display 60 FlexSet 120/280 User Guide

Display Message Key LED

Elapsed Time Display #129

This feature enables you to display the elapsed time during an incoming or outgoing external or network call. When activated from idle, Elapsed Time automatically displays the duration of a call whenever the call is established. When activated during a call, Elapsed Time displays the duration of the current call. The elapsed time is shown in HH:MM:SS format (up to 13 hours) 12:59:59.

To activate Elapsed Time Display from idle (for all calls):

1. Press [ELAPSE] or dial feature code #129 followed by activation code . ELAPSE TIME OFF

OFF

2. Listen for the confirmation tone. ELAPSE TIME ON

To cancel Elapsed Time Display from idle (for all calls):

1. Press [ELAPSE] or dial feature code #129 followed by cancellation code . ELAPSE TIME ON

2. Listen for the confirmation tone. ELAPSE TIME OFF

OFF

During a call:

1. Press the toggle [ELAPSE] to activate or deactivate the Elapsed Time display. hh:mm:ss

2. When the call has ended, the Elapsed Time feature returns to the state it was set to before the call began.

Note: The system may be programmed with a limit on duration of your

outgoing external calls. Once this limit is reached, the call is automatically disconnected.

TIME EXPIRED

Executive Privilege 61 FlexSet 120/280 User Guide

Display Message Key LED

Executive Privilege #170

Executive Privilege allows you to use the features available at your station from any other station in the system. This feature operates for a single call.

To activate Executive Privilege:

1. Lift handset, or press [SPKR] at any telephone.

2. Press

[EXECUTIVE PRIVILEGE] or dial the feature code #170. EXECUTIVE

3. Dial your own station number. DIAL (

your

4. Dial your passcode (4 digits). EXECUTIVE (

your

ENTER PASSCODE

5. Listen for the distinctive dial tone.

6. Dial your required number. Use this phone as you would from your own

DIAL

EXECUTIVE

station.



Notes:

1) Some telephones may be denied the Executive Privilege feature (defined by Class Of Service).

2) In order to use Executive Privilege your station must be defined with a passcode (see page 131).

3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original Class of Service.

Flash (Calibrated Opening) On Trunk 62 FlexSet 120/280 User Guide

Display Message Key LED

Flash (Calibrated Opening) On Trunk #150

The Flash feature sends a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second system may be a telephone switching center, PABX, or another Coral system. In certain countries the term Calibrated Opening is used in place of Flash.

Flash can only be activated while connected to an outside line.

To flash on trunk:

1. Press [FLASH].

Press

[XFER] and dial Flash feature code #150.

In cases where this is required, specific instructions will be given.

Use the following lines to write in the Flash key applications defined by your company’s telephone system.

___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________

FlexiCall 63 FlexSet 120/280 User Guide

Display Message Key LED

FlexiCall #17710, 17711, 17712

Calls ringing at your Coral station can simultaneously ring at any designated internal or external phone (e.g. home phone, mobile, second station) and can be answered at either phone. Your FlexSet can distinguish between calls arriving from an internal or external source when ringing at the remote destination (see

page 64). Calls can be transferred back to the original FlexSet anytime during

the call. The FlexiCall feature is an ideal solution for office applications requiring a

“courtesy” telephone, and applications requiring an extension telephone to a system FlexSet. The FlexiCall feature may be used also to “semi-connect” ancillary devices such as answering machines, fax machines, or data modems to your FlexSet, without using a separate telephone number.



Notes:

1) The remote destination rings even when your FlexSet is disconnected.

2) The remote destination does not ring if any of the following features is activated at your Coral station:

• Do Not Disturb

• Call Forward All

• Call Forward Busy

• Call Forward Timed

• Auto Answer

3) The remote destination does not ring for the following incoming calls:

• Group call

• Boss Group call (except for the first ringing member defined with the FlexiCall feature)

• ELA Group call (except for the first ringing member defined with the FlexiCall feature)

• Be

ll/UNA

• Reminder

• Wakeup

• Voice Page

PSTN

Cellular

FCN

Mobile phone

Home phone

Coral station 2

Coral station 1

FlexiCall 64 FlexSet 120/280 User Guide

Display Message Key LED

Internal/External FlexiCall

You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature. You can set your FlexSet to send your calls as follows:

• All, internal and external calls ring at your remote phone.

• Internal calls ring at your remote phone.

• External calls ring at your remote phone

This is demonstrated in the table below.

FlexiCall Option Resultant Call Destination

Case

All

(#17710)

Internal

(#17711)

External (#17712)

Internal Calls ring at: External Calls ring at:

Coral station Remote phone Coral station Remote phone

    

    



Irrelevant Irrelevant

 

     

FlexiCall 65 FlexSet 120/280 User Guide

Display Message Key LED

To operate FlexiCall:

1. Press the required [FLEXICALL] key, or dial the appropriate feature code. FLEX

type

OFF

(see table below).

2. Dial the remote destination number (internal number or Public/Private

FLEX

type (remote #)

Library number), at which calls will ring simultaneously with your Coral station.

A remote destination can be: an operator, station, network number, UNA/

Central Bell, or external number (stationary or cellular) via Public/Private Speed Call Library.

3. Listen for the confirmation tone.

To cancel FlexiCall

1. Press the lit [FLEXICALL] key, or dial the appropriate feature code (see FLEX

type (remote #)

table below).

2. Dial cancellation code

. FLEX

type

OFF

3. Listen for the confirmation tone.

Note: Should you hear a reorder tone, FlexiCall is denied at your station (as

defined by Class of Service).

FlexiCall Type Feature Codes

All #17710

Internal #17711

External #17712

FlexiCall 66 FlexSet 120/280 User Guide

Display Message Key LED

Receiving calls at an off-site remote destination

If your remote destination is located outside the enterprise (connected to the PSTN or public cellular network), you can answer all your incoming calls from your remote destination.



Note: Your remote off-site (non-Coral) phone is activated as a part of the

Coral system only after a FlexiCall call is picked up at that phone.

When your telephone rings:

Answer the FlexiCall call as you would answer a regular call (see your remote phone user guide).

Once you have answered a FlexiCall call at your remote destination, the following options are available:

To Dial Description Notes

Place a new call

Your original conversing party will be disconnected. You will hear a dial tone indicating that you can place a call to a new contact. If your new contact has an external number, the number should be preceded by the outside line access code.

Transfer call

A dial tone prompts you to enter the required transfer number. Transfer can be screened or unscreened. To return to the original conversing party (when the transfer destination is busy or does not answer) dial

2 again.

(For more information on Transfer options, refer to page 176).

2 operates as [XFER]

FlexiCall 67 FlexSet 120/280 User Guide

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Switch to Broker/ Consultation/3-Way Conference call

A dial tone prompts you to enter the required third party number. Depending on your Class of Service definitions, one of the following three party functions will be activated:

• Broker Call - see page 96

• Consultation - see page 96

• 3-Way - see page 96

• Combination of Consultation/Broker/3-way Conference Call - see page 97

2 operates as [XFER]

Divert call to Coral station

A dial tone prompts you to enter the divert number. You will be disconnected and your conversing party will be transferred to the divert number. Your number will not show on the divert party’s display.

Access voice mail/IVR

For instructions on accessing voice mail from your remote phone, refer to

page 68.

Divert call to your FlexSet

You will be disconnected and your conversing party will be transferred to your Coral station. Your number will not show on your FlexSet’s display. If your station does not answer within the system defined time-out period, the call will return to your remote phone.

To Dial Description Notes

FlexiCall 68 FlexSet 120/280 User Guide

Display Message Key LED

To activate voice mail/IVR from your remote phone:

You can access your voice mailbox, retrieve messages and setup voice mail options for your Coral station.

1. Answer the remote call.

2. Dial

1. Listen for the dial tone. Your original party will be released.

3. Dial the voice mail (or IVR) dial number.

4. Wait for the automated voice mail answer.

5. Dial the voice mail remote access code followed by your station number to access your station’s voice mail box.

6. Dial

4 as soon as the Automated voice mail answers. This allows the

system to recognize the voice mail (or IVR) commands.

7. Choose the required option from the voice mail (IVR system) menu.

Note: Contact your system administrator for the voice mail (IVR) dial

number and voice mail remote access code.

Use the table to the right to record that number and code:

Voice Mail (IVR)

Dial Number

Voice Mail Remote

Access Code

Follow Me 69 FlexSet 120/280 User Guide

Display Message Key LED

Follow Me #189 / #17713

This feature allows you to collect your calls from another station. The source station is then put into a Call Forward All state. Follow Me can be activated only from the new location.

You can choose between two Follow Me options:

• Forwarding all your calls to your new location (feature code #189), provided

that Call Forward All External is not defined at the source station

• Forwarding only your external calls to your new location, while internal calls

keep ringing at your desk phone (feature code #17713)

To activate Follow Me:

1. Lift handset or press [SPKR] at remote location.

2. Dial Follow Me feature code (see table on page 70).

(E) FOLLOW ME

ENTER SOURCE NO. ON

or press [(E) FOLLOW ME] .

3. Dial your own station number.

DIAL

xxxxx

4. Dial activation code. (E) FOLLOW ME

xxxxx

OFF

5. Listen for the confirmation tone.

x = Your station number (E) = External number

Follow Me 70 FlexSet 120/280 User Guide

Display Message Key LED

To cancel - from the secondary location:

1. Lift handset, or press [SPKR] from any station.

2. Dial Follow Me feature code (see table below).

(E) FOLLOW ME

xxxxx

or press [(E) FOLLOW ME]

3. Dial your own station number.

4. Dial cancellation code

. (E) FOLLOW ME

OFF

5. Listen for the confirmation tone.

To cancel - from your own station:

1. Press the lit [(E) FORWARD ALL] or dial Call Forward feature code ( E)FWD ALL YYYYY

(see table below).

2. Dial cancellation code

. (E) FWD ALL

OFF

3. Listen for the confirmation tone.

Feature Feature Codes

Internal and

External Calls

Only

Follow Me #189 #17713 Call Forward All #141 #17702

y = Dial number of the station with activated

Follow Me feature

Forced Release 71 FlexSet 120/280 User Guide

Display Message Key LED

Forced Release #123

This feature allows an authorized user to release two ports communicating with each other.

To Force Release a port using preprogrammed buttons:

1. Dial port number.

2. Listen for busy tone.

BUSY

xxxxx

3. Press [BREAK IN] key. B TO

xxxxx yyyyy

4. Listen for conversation, you may press [SPKR] or hang up in order to allow the continuation of the call.

5. Press

[FORCED RELEASE] and listen for the confirmation tone. FORCED RLS

xxxxx

Both ports will be disconnected.

6. Press

[SPKR] or hang up to release.



Notes:

1) To program FORCED RELEASE key, use feature code #123.

2) To program BREAK IN key, (see page 33).

To Force Release a port using XFER button

1. Dial port number.

2. Listen for busy tone.

BUSY

xxxxx

3. Press [XFER] and dial 3. You will break into the conversation. B TO

xxxxx yyyyy

x = called port y = connection partner of the called port

Forced Release 72 FlexSet 120/280 User Guide

Display Message Key LED

4. Listen for conversation, you may press [SPKR] or hang up in order to allow the continuation of the call.

5. Press

[XFER].

6. Press

[SPKR] or hang up to release.

Group Calls (Conference) 73 FlexSet 120/280 User Guide

Display Message Key LED

Group Calls (Conference) 5600-5849

Group Calls are conference calls, allowing participation of up to 250 members at a time. Two options are offered: a) preset Group Calls comprised of predefined members, b) Add On (Temporary) Group Calls containing no predefined members, where participants are added from the Group Call initiator station. Each Group Call has its own unique dial number. Group Call members can be internal stations or external numbers dialed through Public Library numbers.

When a Group Call is placed, all stations defined as registered members for that particular group ring. As a member joins the conference (i.e. answers the incoming group call ring), all actively participating members can be alerted by a defined warning tone.

Unanswered stations will continue ringing until the defined timeout period is completed, without disturbing the conference.

Depending on the system settings, a warning tone may be heard by a conference initiator upon activating the group call, and by all the participants every time a participant joins (or leaves) an ongoing conference.

Group members may be blocked from joining the conference once the ringing has stopped. The conference may, if desired, be locked to those users that are not listed on the system as the conference registered members. When the Group Call is not locked, the non-registered members may join an ongoing conference by dialing the Group Call access code, or be connected by a registered member.

The conference is controlled by a user defined as the Group Operator.

Participants may join a conference with the ability to speak, or they may join in the mute mode in which they can only hear others allowed to speak. In case of a muted conference, only the Group Call initiator has the right to speak. Other participants can be granted permission to speak by the Group Operator. These options are set in the Group Call definitions.

An authorized user can force release a participant or terminate an entire conference.

Group Calls (Conference) 74 FlexSet 120/280 User Guide

Display Message Key LED

Use the following form to write in your group call details:

The following Group Call pages are subdivided into the topics listed below:

Group Call Members Group Operator Group Call

Access Code

(group#)

Conference Number

(conf#)

Feature Page

Preset Conference Activation. . . . . . . . . . . . . . . . . . . 75

Temporary Conference Activation . . . . . . . . . . . . . . . 76

Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Addition of Participants . . . . . . . . . . . . . . . . . . . . . . 79

Submitting Request to Speak . . . . . . . . . . . . . . . . . . . 80

Control over Permission to Speak (Operator) . . . . . . . 81

Forced Release of a Participant . . . . . . . . . . . . . . . . . 82

Forced Release of an Entire Group Call . . . . . . . . . . . 83

Group Calls: Preset Conference Activation 75 FlexSet 120/280 User Guide

Display Message Key LED

Group Calls: Preset Conference Activation 5600-5849

Preset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialed. This feature allows a conference initiator to contact all the registered members with one button press. The maximum number of participants is 100, depending on the system configuration.

To call a preset group:

1. Press [GROUP CALL#] or dial Group Call access code. ANSWER (

conf

GRP CALL (

group

#) ON

2. All the member stations start ringing.

3. Wait for members to join, hear warning tone (if defined system-wide) every

CONF COMPLETED

GRP CALL

(group#)

time a member answers.

4. Start speaking when the CONF COMPLETED message appears momentarily

ANSWER (

conf

GRP CALL (

group

#) ON

on the display (the message indicates that all non-answered stations have stopped ringing).

5. If none of the member stations answered, the NO ANSWER message

NO ANSWER (

group #

)

OFF

appears.

Note: For Group Call access codes, see table on page 74.

conf# = Conference Port dial number or name group# = Group Call dial number or name

Tadiran Telecom FlexSet 280, FlexSet 280D, FlexSet 280D-Z, FlexSet 120L, FlexSet 120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual