Tadiran Telecom FlexSet 280, FlexSet 280D, FlexSet 280D-Z, FlexSet 120L, FlexSet 120 User Manual
...
FlexSet
280, 280D, 280D-Z
120, 120D & 120L
User Guide
.
The flexible way to communicate
(Version 14.66)
The information contained in this document is proprietary and is subject to all relevant copyright, patent
and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN
TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid
information. Neither this document nor the information contained herein may be published, reproduced or
disclo
sed to third parties, in whole or in part, without the express, prior, written permission of the
Manufacturer. In addition, any use of this document or the information contained herein for any purposes
other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design
or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which
may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for
informational purposes only and are not warranties of future performance, either express or implied. The
Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only
warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability
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confirmation. Information contained herein is periodically updated and changes will be incorporated into
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Copyright by TADIRAN TELECOM LTD., 2001-2007. All rights reserved worldwide
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
Table of Contents i FlexSet 120/280 User Guide
Introduction............................................................................. iv
List of Feature Codes............................................................. v
Symbols Used in This Guide.................................................. ix
Product Features and Model Designations: .... ... ... .... ... ... ... .... a
FlexSet 280D.................................. ... ... .............................. b
FlexSet 280D-Z (Zip Tone)............................................. ... . c
FlexSet 280.......................... ... .... ... ... ... .... .......................... d
FlexSet 120D.................................. ... ... .............................. e
FlexSet 120.......................... ... .... ... ... ... .... ........................... f
FlexSet 120L........................... .... ...................................... . g
FlexSet 280 and 120 models – External Connections....... h
FlexSet 280 Series with PEX – External Connections........ i
Handset Hook and Telephone Numbers ............................. j
Desk Elevation Installation................................................. k
Wall Mounting Installation ................................................... l
Turret Console (FlexSet 280D + 6x40B + 280D)............... m
Turret Console (FlexSet 280D + 6x40B + 280D)............ 179
Account Code - As Required........................ ... ....................... 1
Account Code - Forced .......................................................... 3
ACD & UCD Groups:.............................................................. 4
Calls Waiting Display (ACD only) ...................................... 5
Load ID - for ACD Group................................................... 6
Log-In/Out - for Single ACD Group..................................... 8
Primary Log-in (ACD only) ............................................... 10
Release/Resume From All Groups.................................. 12
Release/Resume From a UCD Group............................. 13
Wrap-Up Code (ACD only).............................................. 14
Wrap-Up Time On/Off ..................................................... 15
Audio Level and Speakerphone Adjustment ........................ 16
Auto Answer On/Off ............................................................. 17
Auto Redial........................................................................... 18
Auto Set Relocate:.............................................................. 21
Permanent........................................................................ 21
Temporary ........................................................................ 22
Boss Group:............. ... ... .... ... ... ....................................... ... .. 24
Programming Exclusive Hold.......................................... 25
Programming Privacy...................................................... 26
Call Forward.................................................................... 27
Using............................................................................... 30
Break-In................................................................................ 33
Broker/Consultation/3-Way Conference Call ........................ 34
Call Forward......................................................................... 37
Caller ID Control................................................................... 41
Camp-On:............................................................................ 42
Call Back - Station, Outside Line .................................... 42
Off-Hook - Call Waiting/Call Offer ................................... 44
Class Of Service (COS) Switchover..................................... 45
Conference, Multiparty:........................................................ 46
View/Release................................................................... 47
Lock.................................................................................. 48
Directory............................................................................... 49
Divert Call ...................... .... ... ....................................... ... ... ... 56
Do Not Disturb (DND) ..................................... ... ... ... .... ... ... .. 57
Do Not Disturb Override..................... ... ... ....... ... ... ... .... ... ... .. 59
Elapsed Time Display........................................................... 60
Executive Privilege............................................................... 61
Flash (Calibrated Opening) On Trunk .................................. 62
FlexiCall................................................................................ 63
Table of Contents
Table of Contents (cont.) ii FlexSet 120/280 User Guide
Follow Me........................ ... ... ....................................... ... ... ... 69
Forced Release..................................................................... 71
Group Calls (Conference):.................................................... 73
Preset Conference Activation ........................................... 75
Temporary Conference Activation..................................... 76
Joining .............................................................................. 78
Addition of Participants..................................................... 79
Submitting Request to Speak ........................................... 80
Control over Permission to Speak (Operator)................... 81
Forced Release of a Participant........................................ 82
Forced Release of an Entire Group Call........................... 83
Headset Only........................................................................ 84
Help:..................................................................................... 85
Requesting........................................................................ 85
Answering......................................................................... 86
Hold....................................................................................... 87
Hot Line:............................................................................... 89
Delayed............................................................................ 89
Immediate......................................................................... 90
Idle Display - On/Off.................... .... ... ... ... ............................. 91
Individual Remote System Services (Freedom) - IRSS........ 92
Last Number Redial.................... .... ... ... ... .... ...... ... .... ... ... ... . 101
Making Calls: External and Internal.................................... 102
Malicious Call Trace On/Off ................................................ 106
Malicious Call Trace Printout............................................... 107
Message: ..................................................... ... ... ... .... .......... 108
Answering............................ ... .... ... ... ... ........................... 108
Leaving ................................................................. ... ... ... . 110
Cancellation............................ .... ... ... ... .... ... .................... 112
Multilingual Display............................................................. 113
Music On/Off....................................................................... 114
Music Sources .................................................................... 115
Mute.................................................................................... 116
Name/Dial Number Display................................................. 117
Night Answer (Central Bell/UNA Pickup)............................ 118
OCC (Other Common Carrier)............................................ 119
Page_Q............................................................................... 120
Paging:................................................................................ 121
Announcing: Public Address........................................... 122
Announcing: Zone (To FlexSet Group) ........................... 123
Announcing: Voice (To Single FlexSet)........................... 124
Receiving: Auto-Answer.................................................. 126
Receiving: Turning On/Off............................................... 127
Receiving: Using............................................................. 128
Park..................................................................................... 129
Passcode............................................................................ 131
Phone Dial Lock.................................................................. 133
Pickup: Group, Directed...................................................... 134
Programming: .................................................................... 135
Programmable Keys:...................................................... 135
Possibilities..................................................................... 139
Button Labeling............................................................... 141
Boss Group Line Key...................................................... 144
Preference ...................................................................... 146
Receiving Calls.................. ... ... ........................................... 149
Relay (Accessory)............................................................... 150
Reminder ............................................................................ 151
Ring Adjustment.................................................................. 153
Table of Contents (cont.)
Table of Contents (cont.) iii FlexSet 120/280 User Guide
Room Status ...................................................................... 154
Saved Number/Repeat Number......................................... 156
Second Party’s Speaker Status.......................................... 157
Security Line ...................................................................... 158
Series Call.......................................................................... 159
Silent Monitor:.................................................................... 161
1-Way Splitting............................................................... 162
2-Way............................................................................. 163
Speakerphone/Headset ..................................................... 165
Speed Dialing:.................................................................... 168
Programming Private Library ......................................... 168
Using Private and Public Libraries................................ 171
Split Call......... .... ... ....................................... ... ... ... .... ......... 172
Stop Dial............................................................................. 175
Transfer .............................................................................. 176
Turret Console.................................................................... 179
Waiting Calls Display.......................................................... 183
Waiting Calls Receiving ..................................................... 184
Wakeup .............................................................................. 185
Whisper Page:.................................................................... 187
Activation....................................................................... 187
Receiving ....................................................................... 189
Receiving: Turning On/Off.............................................. 191
Appendix A - Glossary........................................................ A-1
Appendix B - Tones............................................................... B-1
Appendix C - LED Indications............................................. C-1
Appendix D - ISDN Cause Numbers................................... D-1
Table of Contents (cont.)
Introduction iv FlexSet 120/280 User Guide
Welcome to the Coral system and its associated FlexSet units based on Voice over IP and ISDN standards.
Much thought has gone into making this system flexible and easy to use.
The FlexSet will become an invaluable part of your work environment, providing you with an important tool
for your daily business and communication activities. Although the FlexSet is a very advanced instrument, its
use is very simple and straightforward. By using features important for you and your company, your FlexSet
will provide you with immediate communication power.
Many of the features, which have been assigned during initial installation, are provided on an extension
(station) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your
individual requirements by allowing you to program each button on your telephone. Button functions may be
modified from the FlexSet unit (see page 135). Most of the FlexSet features can be activated by either
pressing the programmed key or by dialing the feature access code. This User Guide provides a full
description of the capabilities and operation of the FlexSet models 280D, 280D-Z, 280, 120D, 120 and 120L.
The manual is organized alphabetically, by feature name. The Table of Contents also doubles as an index to
the features that the Coral supports for the various FlexSet units. Use of this guide is straightforward, with
each feature listed separately. However, certain features have various user options. In this case all of the
options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and
Speed Dialing.
The appendices, located at the end of the User Guide, provide basic explanations of special telephony terms
used throughout this manual.
Not every feature code in this guide may have been installed in your system, or at your extension. Check with
your system manager for a list of the specific Coral features installed.
Introduction
List of Feature Codes v FlexSet 120/280 User Guide
Account Code.......................................... .... ... ... ..............#1990
ACD & UCD Groups:
Calls Waiting Display (for ACD Group)........................#1982
Load ID (for ACD Group).............................................#1973
Log-In/Out (for single ACD Group)..............................#1974
Primary Log-In (for ACD Groups)................................#1442
Release/Resume From All ACD/UCD Groups.............#1975
Release/Resume From a Single UCD Group..............#1991
Wrap-Up Code (for ACD Group)..................................#1977
Wrap-Up Time (On/Off).......... .... ... ... ... .... ... .................#1976
Activation Code
9.........................................#11 or #
>
1 or >1
Auto Answer On/Off...........................................................#138
Auto Redial........................................................................#178
Boss Group:
Call Forward All Calls.................... ... ... .... ......................#168
Call Forward All External..... ... .... ... ... ... .... ... ... ... .... ... ... 17707
Call Forward Busy.........................................................#167
Call Forward BusyExternal......... ... ... ....... ... ... ... .... ... ..#17706
Call Forward No Answer................................... .... ... ... ...#169
Call Forward No Answer External......................... ... . #17708
Call Forward Timed..................................................... #1984
Call Forward Timed External.................................... #17709
Line............................................................................... #126
Programming Exclusive Hold................... .... ... ... ... .... ... . #187
Programming Privacy .......................................... #186 or #6
Break-In..................................................................Xfer 3, #124
Call Forward:
All....................................... ... ... .............................. #141 or 8
All External............................................................... #17702
Busy.............................................................................. #140
Busy External............................................................ #17701
No Answer..................................................................... #142
No Answer External ................................................. #17703
Busy/No Answer...................................................#147 or #2
Busy/No Answer External ......................................... #17705
Timed.......................................................................... #1985
Timed External......................................................... #17704
Caller ID Control.............................................................. #1444
List of Feature Codes
The following feature codes are the default feature codes for all Coral sytems. Your Coral system may employ different feature
codes. See your system administrator for the correct feature codes. An arrow (→) between two sets of numbers indicates a
range of code numbers available for operating that particular feature, for example 5600→5849. These code numbers are used
when you do not have a dedicated key for that feature on your FlexSet.
Feature
Code No.
Feature
Code No.
List of Feature Codes (cont.) vi FlexSet 120/280 User Guide
Camp-On:
Call Back ....................................................... ... . Xfer 2, #176
Off-Hook (Call Waiting/Call Offer)................................ Xfer 8
Cancellation Code
8 .....................................#10 or #
>
0 or >0
Class Of Service (COS) Switchover..................................#149
Conference (Multiparty).................................. ... ....7098
→7099
Conference Lock..........................................................#1441
Conference Release....................................................#1983
Divert Call........................................................................#1445
Do Not Disturb (DND)........................................................#145
Do Not Disturb, Override ....................................... Xfer 3, #124
Elapsed Time Display........................................................#129
Executive Privelege...........................................................#170
Flash (Calibrated Opening) On Trunk................................#150
FlexiCall:
FlexiCall All................................................................#17710
FlexiCall Internal........................................................#17711
FlexiCall External.......................................................#17712
Placing a new call............................................................
>
1
Call transfer............ .... ... ... ... ... .... .....................................
>
2
Call divert to Coral station ...............................................
>
3
Enabling Voice Mail (IVR) commands .............................
>
4
Call divert to desk phone..... ... .... ... ... ... .... ... ... ... .... ... ... ... ..
>
5
Follow Me.......................................................................... #189
Follow Me External........................................................ #17713
Forced Release............................... .... ... ... ... ..................... #123
Group Call (Conference)....................................... 5600
→5849
Add-On (Temporary) Group Call................................. #1449
Forced Release of an Entire Group Call..................... #1447
Forced Release of a Participant.................................. #1446
Headset Only .................................................................. #1302
Help Requesting........................... ... .... ... ... ... .... ... ... ... .... .. #1443
Hold.......................................................................... #171 or #4
Idle Display On/Off....................................... .... ... .............. #137
IRSS (Freedom)......................................................... #17714
Placing a new IRSS call...................................................
>
1
Call transfer......................................................................
>
2
Call divert to Coral station................................................
>
3
Enabling Voice Mail (IVR) commands...............................
>
4
Last Number Redial ................................................
>
or #143
LED On/Off...................................................................... #1301
Loop.................................................................................. #121
Loop Originating Only ....................................................... #125
Malicious Call Trace On/Off............................................. #1740
Malicious Call Trace Printout........................................... #1741
Feature
Code No.
Feature
Code No.
List of Feature Codes (cont.)
List of Feature Codes (cont.) vii FlexSet 120/280 User Guide
Message:
Answering.............................................................#175 or #5
Leaving......................................................Xfer 5, #175 or #5
Cancellation ................................................................ #1440
Multilingual Display.......................................................... #1328
Music On/Off ..................................................................... #135
Music Sources................................................................. #1329
Mute ............................................................................... #1320
Name/Dial Number Display............................................... #128
Night Answer
(Central Bell/UNA Pickup).....................#192 or 78, #180 or 77
OCC (Other Common Carrier) .......................................... #127
Page_Q................................................................. 7060
→7069
Paging, Receiving:
Auto-Answer.................................................................. #133
Turn On/Off.................................................................... #134
Paging, Announcing:
Public Address .................................................. 7074
→7079
Voice (To Single FlexSet) ..........................Xfer 6, #191 or #3
Zone (To FlexSet Group)................................... 7300
→7309
Park.................................................................#183 or 79 or #7
Passcode...........................................................................#179
Phone Dial Lock................................................................ #148
Pickup:
Group ...................................................................#181 or 76
Directed................................................................#180 or 77
Programming Key..............................................................#139
Programming Preference ..................................................#131
Relay (Accesory)...................................................7086
→7091
Reminder...........................................................................#172
Ring Adjustment................................................................#136
Room Status....... .... ... ... ... .... ...... ... ... .... ... ... ... .... ... .. 7026
→7041
Saved Number/Repeat Number...............................#196 or #9
Security Line.... ... .... ... ....................................... ... ... ... ....#17700
Series Call.........................................................................#195
Silent Monitor:
1-Way (Split)................................................................#1448
2-Way.................................... ... ... .....................Xfer 9, #1981
Speakerphone/Headset... .... ... ... ... ... .... ... ... ....... ... ..#120, #1323
Speed Dialing: Programming Private Library ....................#193
Split Call ..............................................................#1321, #1322
Stop Dial..................................# or #1300 (programmable key)
System Directory.............................................................#1994
Transfer (Xfer)....................................................................#122
Waiting Call Display.........................................................#1325
Wakeup..............................................................................#173
List of Feature Codes (cont.)
Feature
Code No.
Feature
Code No.
List of Feature Codes (cont.) viii FlexSet 120/280 User Guide
Whisper Page:
Activation ....................................................................#1744
Receiving: Turning On/Off...........................................#1745
Feature
Code No.
Feature
Code No.
List of Feature Codes (cont.)
Symbols Used in This Guide ix FlexSet 120/280 User Guide
[CODE] Telephone Keys: The key includes a name and an indication LED.
[XFER]*
XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not
required while on an established call. The XFER key with asterisk indicates features where this
is relevant.
MESSAGE DISPLAY
Message Display: The optional message LCD display provides information about the status
of the FlexSet. The display represents 48 or 80 characters in two rows of 24 or 40 characters
each depending on the type of FlexSet used.
Volume Controls: The Volume control keys are used to adjust volume and to scroll among
items within certain features while these features are displayed, such as Reminder and Private
Library.
Activation and Cancellation Codes: Used to activate or cancel certain features. The
default codes are #11 and #10. The activation and cancellation codes for your system may be
different, see your system administrator. These can be entered by dialing or programming a key
with the codes, or adding the codes to the program of a feature key.
ON/OFF
When shown in the column labeled Key LED, indicates whether or not the key LED is
illuminated.
XXXX/YYYY/ZZZZ
The letters xxxx, yyyy and zzzz when shown in the FlexSet display represent numbers or
names of station or extension or trunk numbers, or special numbers according to usage.
Note: In this guide, these letters are shown when required as part of the FlexSet display.
Special usage of these letters will be indicated in the text
.
Symbols Used in This Guide
Product Features and Model Designations a FlexSet 120/280 User Guide
The Coral FlexSet 120/120D/120L and 280/280D/280D-Z series of digital electronic telephone sets are high performance,
easy to use instruments; combining excellent voice quality, comfort, and convenience in a state-of-the-art communications
tool. The FlexSet provides sophisticated features for the office and rugged durability for industrial environments.
The FlexSet is elegantly styled, with careful attention paid to ergonomics. The mounting base allows the cord to exit at the
rear or front side, leaving the rear panel clean and uncluttered. The set can be desk or wall mounted, and the optional wall
mount/elevation bracket may be reversed on a desktop to elevate the rear of the set and increase the viewing angle and
accessibility. The handset cradle has an integral wall hook.
An electret transmitter and dynamic receiver provide high quality voice reproduction, and compatibility with a wide range
of handset and headset devices.
24 programmable keys are available on the FlexSet 280, and 12 on the FlexSet 120 series. Both series are equipped with 4
additional keys that are programmed system wide for commonly used features. The keyboard incorporates dial and
programmable buttons with positive tactile feedback for fast, sure operation. Each programmable button includes a Light
Emitting Diode (LED) indicating the status of the station, trunk, or feature associated with the button.
The two multifunction volume/scroll buttons control speakerphone and handset volumes; background music source and
volume; ringer cadence, tone, and volume; display language; and are also used for scrolling through display lists. The
message waiting indicator incorporates two alternately flashing LED’s to command attention.
The following pages present the currently available FlexSet models, including auxiliary equipment.
Product Features and Model Designations
Product Features and Model Designations b FlexSet 120/280 User Guide
4 system defined (fixed)
programmable keys,
identical function to all
ke
y
sets in the system
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
Volume up/down,
adjusts speakerphone, handset
and background music levels;
ringer level, ringer pitch,
ringer cadence;
scrolls display lists
Message waiting lamp
Display panel,
2 lines, 40 characters each
24 user programmable
keys with LED indicator
s
for dial number or
telephony features
Microphone
FlexSet 280D
Product Features and Model Designations c FlexSet 120/280 User Guide
4 system defined (fixed)
programmable keys,
identical function to all
keysets in the system
Dial pad
(key pad)
Earpiece,
electronic
ringer
Headset
(purchased by the customer)
Microphone
Volume up/down,
adjusts headset levels;
ringer level, cadence;
scrolls display lists
Message waiting lamp
Display panel,
2 lines, 40 characters each
24 user programmable
keys with LED indicators
for dial number or
telephony features
FlexSet 280D-Z (Zip Tone)
Product Features and Model Designations d FlexSet 120/280 User Guide
4 system defined (fixed)
programmable keys,
identical function to all
ke
y
sets in the system
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
Volume up/down,
adjusts speakerphone, handset
and background music levels;
ringer level, ringer pitch,
ringer cadence
Message waiting lamp
24 user programmable
keys with LED indicators
for dial number or
telephony features
Microphone
FlexSet 280
Product Features and Model Designations e FlexSet 120/280 User Guide
Handset
Volume up/down,
adjusts speakerphone, handset
and background music levels;
ringer level, ringer pitch,
ringer cadence;
scrolls display lists
Loudspeaker,
voice announcer,
electronic ringer
Microphone
Display panel,
2 lines, 24 characters each
Message waiting lamp
Dial pad
(key pad)
8 user programmable
keys with LED indicators
for dial number or
telephony features
4 system defined (fixed)
programmable keys,
identical function to all
keysets in the system
In FlexSet model 120D, even though the system dial numbers are defined with up to eight
digits in the numbering plan, onl
y
the last five digits will be shown on the display.
Note:
FlexSet 120D
Product Features and Model Designations f FlexSet 120/280 User Guide
Volume up/down,
adjusts speakerphone, handset
and background music levels;
ringer level, ringer pitch,
ringer cadence
Message waiting lamp
4 system defined (fixed)
programmable keys,
identical function to all
keysets in the system
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
8 user programmable
keys with LED indicators
for dial number or
telephony features
Microphone
FlexSet 120
Product Features and Model Designations g FlexSet 120/280 User Guide
Volume up/down,
adjusts speaker, handset
and background music levels;
ringer level, ringer cadence
Message waiting lamp
4 system defined (fixed)
programmable keys,
identical function to all
keysets in the system
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
8 user programmable
keys with LED indicator
s
for dial number or
telephony features
Microphone not used
in FlexSet 120L model
FlexSet 120L
Product Features and Model Designations h FlexSet 120/280 User Guide
Handset
Line
x
Handset
Line
FlexSet 280 Series - Bottom View FlexSet 120 Series - Bottom View
FlexSet 280 and 120 models – External Connections
Product Features and Model Designations i FlexSet 120/280 User Guide
LINE
DC
1st Handset
RJ-45 jack for optional
FlexSet 40B
Right
side
view
Rear view
Power Supply
(24 to 48 VDC)
RJ-11 jack
telephone line to
Coral system
Connection for
second handset
or monitor audio
Connection to
handset or
handsfree headset
2nd Handset
PEX
PEX
Bottom view
FlexSet
280,280D,280D-Z
FlexSet 280 Series with PEX – External Connections
Product Features and Model Designations j FlexSet 120/280 User Guide
Place Telephone
Number here
(plastic cover)
Hand
set
Off-Hook
Removable Handset
On-Hook
Handset Hook and Telephone Numbers
Product Features and Model Designations k FlexSet 120/280 User Guide
Step 2
Step 1
Snap the legs located on the
thick edge of the bracket into
the upper wide slots on the
back of the phone.
Place the bracket’s legs,
located on the thin edge of the
bracket, into the lower narrow
slots on the back of the phone.
Desk Elevation Installation
Product Features and Model Designations l FlexSet 120/280 User Guide
Lift up the tab
from the opening
Rotate the tab
Re-insert the tab
into the opening
Step 1
Step 2
Step 3
Handset Hook Rotation
Step 5
Snap the legs located
on the thick edge of the
bracket into the lower
wide slots on the back
of the phone.
Step 4
Place the bracket’s legs,
located on the thin edge
of the bracket, into the
narrow slots on the back
of the phone.
Bracket Installation
Wall Mounting Installation
Product Features and Model Designations m FlexSet 120/280 User Guide
123
11223
3
123
11223
3
Primary
1
2
3
1
2
3
Partner
Turret Console (FlexSet 280D + 6x40B + 280D)
Product Features and Model Designations n FlexSet 120/280 User Guide
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Account Code - As Required 1 FlexSet 120/280 User Guide
Display Message Key LED
Account Code - As Required #1990
When your company is equipped with a Call Accounting System, call statistics
are printed through the Station Message Detailed Records (SMDR) report. The
Call Accounting System is defined system-wide and among the various types
of statistics that the report gives is cost monitoring or pulse metering, which
can be assigned to a particular client account number. The printout includes the
date and time that the conversation took place. When activated, the Account
Code is useful in facilitating billing by individuals regardless of Client
Account.
To activate Account Code from idle:
1. Press [ACCOUNT CODE] or dial feature code #1990. ENTER ACCOUNT #
ACCOUNT NUMBER ON
2. Dial the account number.
3. Press outside line key or dial the access code for an outside line.
ENTER ACCOUNT #
nnnn
ON
4. Dial external number. ENTER TK/TKG/LIB
ON
Note: Last Number Redial code, Saved Number code or Speed Number
(Public or Private Library) can also be used instead of an outside line,
where applicable.
To activate during an incoming or outgoing call:
1. Press [ACCOUNT CODE] or press [XFER]
*
and dial feature code #1990. ENTER ACCOUNT #
ACCOUNT NUMBER ON
2. Dial the account number. ENTER ACCOUNT #
nnnn
ON
n = Account number
(not displayed when
VFAC is used)
Account Code - As Required 2 FlexSet 120/280 User Guide
Display Message Key LED
3. Listen for the confirmation tone. CONFIRMED
ON
4. Continue the call or hang up. RECONNECT
(trunk #)
OFF
Note: Depending upon your system definition, up to 16 digits are available
for account numbers. Only one account number entry is allowed for a
single call. Any additional number will show the message “ALREADY
SET”. If you dial a wrong account number (when VFAC is installed in
your system), the error message “PASSCODE FAIL” will appear.
Account Code - Forced 3 FlexSet 120/280 User Guide
Display Message Key LED
Account Code - Forced
The following procedures describe placing calls when the Forced Account
Code is required.
To make an external call:
1. Dial external line access code or press outside line key or press speed key.
2. Dial account number.
3. Dial external number.
To redial the last number:
1. Dial the Last Number Redial feature code #143 or press or press [LAST NUMBER].
2. Dial account number.
To redial a saved number:
1. Press [SAVED] or dial Saved Number feature code #196.
2. Dial account number.
To dial a public or private speed call number:
1. Dial speed call library number or press speed key.
2. Dial account number.
>
ACD & UCD Groups 4 FlexSet 120/280 User Guide
Display Message Key LED
ACD & UCD Groups
An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The ACD/
UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve
incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming
calls. ACD/UCD systems prevent from giving busy tone to incoming callers. They encourage callers to wait rather than
ring elsewhere.
The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in
use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined telephone
number.
Calls incoming to an ACD/UCD group are answered by free agents, according to system wide defined rules. The most
common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the
longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system
automatically delivers each incoming call to the next available agent.
The following ACD/UCD features are available:
Feature Page
Calls Waiting Display (ACD only). . . . . . . . . . . . . . 5
Load ID - for ACD Group. . . . . . . . . . . . . . . . . . . . 6
Log-In/Out - for a Single ACD Group . . . . . . . . . . . 8
Primary Log-In - for ACD Group . . . . . . . . . . . . . 10
Release/Resume from All Groups . . . . . . . . . . . . . 12
Release/Resume from a single UCD Group . . . . . . 13
Wrap-Up Code - for ACD Group (#1977). . . . . . . . 14
Wrap-Up Time On/Off (#1976) . . . . . . . . . . . . . . . 15
ACD & UCD Groups: Calls Waiting Display (ACD only) 5 FlexSet 120/280 User Guide
Display Message Key LED
ACD & UCD Groups: Calls Waiting Display (ACD only) #1982
This feature provides you with the ability to view the number of calls waiting
for any ACD group.
To view the number of waiting calls for any group while in idle:
1. Press [CALLS WAITING] or dial feature code #1982 ENTER ACD #
ACD WAITING CALL ON
2. Dial any ACD group number. CALLS WAIT.
nnn
ACD (
acd
#) OFF
3. Listen for the confirmation tone.
Note: To program a [CALLS WAITING] key, use feature code #1982.
To view the number of waiting calls for a specific group:
The CALLS WAIT ACD # Key LED flashes when calls are waiting. This
feature can be used in any call state, including while in conversation.
FLASHING
1. Press the flashing [CALLS WAITING ACD#] key. CALLS WAIT.
nnn
ACD (
acd
#)
Note: To program a [CALLS WAITING ACD #] key, use feature code #1982,
followed by the specific ACD group number.
nnn = Number of waiting calls
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