The information contained in this document is proprietary and is subject to all relevant
copyright, patent and other laws protecting intellectual property, as well as any specific
agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”)
rights in the aforesaid information. Neither this document nor the information contained
herein may be published, reproduced or disclosed to third parties, in whole or in part, without
the express, prior, written permission of the Manufacturer. In addition, any use of this
document or the information contained herein for any purposes other than those for which it
was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in
equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use there of nor for the rights of third
parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturerʹs
product(s) are for informational purposes only and are not warranties of future performance
either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales
contract or order confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor
liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales
contract or order confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have encountered an error, please
notify the Manufacturer. All specifications are subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.
Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 September 18,
2003
Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.
Table of Contents
1 Introduction ...................................................................................................................1-1
1.1 About Emerald ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
2 Telephone Setup .............................................................................................................2-1
2.1 Reminder-Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
2.3 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.4 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2.5 Busy Ring (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
2.6 Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
2.7 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
2.8 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
2.9 Default Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
2.10 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
2.11 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18
2.12 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
2.13 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
2.14 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22
2.15 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
2.16 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
2.17 Feature/DSS Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.18 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
2.19 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.20 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
2.21 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
2.22 Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
2.23 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
2.24 Night Mode/Activate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
2.25 Voice Page (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
2.26 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-39
2.27 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
2.28 Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42
2.29 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
2.30 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44
TC
Emerald ICE User Guide TOC-1
3 Making Calls................................................................................................................. 3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.3 Making a Call Using Account Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.5 Calling the Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Making Off-Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.11 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.12 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
4 Calling Features............................................................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.6 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.7 Do Not Disturb (One Time). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.10 Forced Intercom (Call Forward). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.13 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.16 Intrusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.18 Note Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.19 Messaging-Call Me (Text or Voice). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.24 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.25 Transfer and Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.27 Audible Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
TC
TOC-2 Emerald ICE User Guide
Introduction
1
1.1 About Emerald ICE
The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital
Hybrid Key Telephone System that includes many advanced features. The System
Configuration is comprised of a Main Service Unit and optional expansion boards
per specific configuration requirement. The components of a basic system include
a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model
Telephone. An Analog Telephone is optionally available.
An illustration of the KSU Main Service Unit, the Deluxe Model Telephone and the
Standard Model Telephone are shown below in
Figure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
KSU Main Service Unit
Standard Model Telephone
Deluxe Model Telephone
Introduction
1
Emerald ICE Deluxe Telephone User Guide 1-1
1.2 Emerald ICE Deluxe Model Telephone
The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm)
with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS
keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference,
Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right
below the LCD Display.
Figure 1-2 Emerald ICE
Deluxe Telephone
Figure 1-2
below shows the keys necessary for use with this manual.
Introduction
1
1-2 Emerald ICE Deluxe Telephone User Guide
1.3 Document Overview
The purpose of this manual is to provide operational instructions on the use of the
main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to
several sections, designed to clearly and quickly provide information to the user.
The sections are:
Section 1 - Introduction - this section describes the basic Emerald ICE system
components, the Deluxe Model Telephone, an overview of this manual and the
applicable documentation.
Section 2 - Teleph o n e Setup - this section provides descriptions of the Deluxe
Telephone Setups including; Setting Defaults, Do Not Disturb, Call
Forwarding, Passwords, Feature/DSS Button Programming, Phone
Locking/Unlocking and Night Mode operation as well as basic telephone use.
Section 3 - Making Calls- this section provides operational descriptions of the
basic call features such as Intercom, Speed Dial, Conference, Paging and Last
Number Redial, among other features.
Section 4 - Calling Features- this section provides operational descriptions of
some of the in-progress call features such as Hold, Intrusion, Memo Pad,
Monitor, and Answering Machine Emulation among other topics.
1.4 Applicable Documents
The following manuals should be available for use in conjunction with this
manual.
• Emerald ICE Installation and Maintenance Manual
Introduction
1
Emerald ICE Deluxe Telephone User Guide 1-3
NOTES
Introduction
1
1-4 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
2.1 Reminder-Extension
Feature Code: PGM
p92
Description
The Emerald ICE allows you to activate your own private alarm on your telephone
to remind you of special appointments, events, etc. When the alarm activates, you
will hear tone ringing. After the alarm rings, it is automatically canceled. You can
program the alarm to operate one time or repeatedly. When programmed for
repeated calls, the alarm will sound at the same time everyday.
Activate Reminder-Extension
1. Press PGM
2. Press
3. Enter new time in HHMM 24-hour format.
4. Press
5. Select
Notification
1. Alarm sounds and the display shows:
p92
[chg] to enter a new alarm alert time.
[save].
[one], for a one-time alarm or [always] for repeated.
. The current time displays (NULL=none).
2. Press [ack] to stop the alarm or wait for it to stop. The display will
remain until
ALARM REACHED
ack
[ack] is pressed.
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-1
Deactivate Alarm Clock-Extension
1. Press PGM
p92
. The current time displays (NULL=none).
2. Press
Operational Notes
•The Reminder-Extension feature code PGM
under any programmable Feature/DSS Button.
• Reminder-Extension will be automatically canceled after the programmed
Alarm Play Time is reached.
• The display will be unchanged until
phone is used for another call.
2.2 Auto Hold
Feature Code: PGM
Description
[del].
p94
p92
[ack] is pressed or when the tele-
can be programmed
Telep h o n e Setup
2
The Auto Hold feature will automatically place the current call on hold if you are
on a call and you press an outside line button. For example, if you are currently on
a call on the first line and you press a second line, the call on the first line will be
placed on Exclusive Hold automatically. Similarly, if you are currently on an
intercom call with another Emerald ICE extension and you press an outside line
button, the intercom call will be placed on Exclusive Hold. You do not need to press
Hold unless you want to place a call on System Hold.
Setup Auto Hold
1. Press PGM
2. You hear confirmation tone and the display shows:
3. The extension returns to an idle state.
p94
.
AUTO HOLD ALLOW
2-2 Emerald ICE Deluxe Telephone User Guide
Enable Auto Hold
1. While connected to an intercom or outside line call, press another outside
line button, if programmed.
2. The current connection is placed on hold and the next connection is
established.
Cancel
1. Press PGM
shows:
2. The extension returns to an idle state.
p*94
. You hear confirmation tone and the display
AUTO HOLD DENY
Operational Notes
•The Feature Code PGM
ton on a Deluxe Telephone. To enable/disable the feature, toggle the Feature/DSS Button.
• If you access an idle line and skip to another line before dialing, the first line
will not be automatically placed on Hold. (A line must be connected with an
active call; either you dialed a number or answered a ringing line.)
• Auto Hold places a call on Exclusive Hold.
•If you have the Auto Hold feature programmed on a Feature/DSS Button, the
Feature/DSS Button LED will light when the feature is enabled.
p94
can be programmed under a flexible but-
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-3
2.3 Preference
Feature Code: PGM
p95
Description
The Preference feature allows you to access specific outside lines or intercom
automatically when you lift the handset or press the
S
button.
Setup
1. Press PGM
2. Press
3. Press
4. Enter the outside line Directory Number (
5. Press
6. Press
7. Enter the valid outside line Group Directory Number
Group 1.
8. Press
p95
[icm] to select Intercom.
[co] to select a specific outside line.
[save].
[route] to select a specific outside line Group.
[save].
. The current selection displays. (“ICM” = Intercom).
700–756
for outside line
9
).
Telep h o n e Setup
2
9. Lift the handset to access the line you selected.
Operational Notes
• The system will not allow invalid directory numbers to be programmed during setup.
• When a CO Line or CO Line Group is programmed as your Preference that
CO line or group must be programmed as available for access by the extension in the system programming.
•The feature code
ton on a Deluxe Telephone.
PGM
p95
can be programmed on a Feature/DSS but-
2-4 Emerald ICE Deluxe Telephone User Guide
2.4 Background Music (BGM)
Feature Code:
800/801
Description
Background Music can be activated on either of the two music channels to monitor
music at the extension. An External music source is required.
While the extension is idle enter the music channel you want to monitor:
800
801
for Music Channel 1
for Music Channel 2 (Enter the same number again to cancel.)
Operational Notes
• Background Music automatically turns off when you receive or make a call.
• Background Music turns on again when the telephone return to idle status.
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-5
2.5 Busy Ring (Allow/Deny)
Feature Code: PGM
p#2
Description
Your phone will ring at the lowest volume setting whenever it is busy. You can
eliminate this low (busy) ring entirely if you prefer.
Cancel (deny) Busy Ring
Press PGM
p#2
. The display shows:
BUSY RING DENY
Activate (allow) Busy Ring
Press PGM
P#2
. The display shows:
BUSY RING ALLOW
Telep h o n e Setup
2
Operational Notes
• This feature can be programmed PGM
No LED’s will be in use and the button can be depressed and toggled to
allow/deny this feature.
p#2
for a Feature/DSS Button.
2-6 Emerald ICE Deluxe Telephone User Guide
2.6 Call Forward
Feature Code: PGM
p2
Description
There are several choices for forwarding your calls:
• Direct – Forward all of your calls,
• Busy – Forward your calls when your telephone is busy.
• Follow Me – Forward calls at your extension to the extension where you are
currently working (conference room, associate’s office, etc.)
• Follow Preset – Invoke call forward at your extension so that it can be
changed from another extension.
• No Answer – Forward your calls for no answer conditions.
• External – Forward calls transferred to your extension to a different tele-
phone number. This feature must be enabled for your extension in database
administration
Forward conditions can be set as follows for each call forward type:
• Intercom calls only.
• Intercom and outside line (including transferred outside lines) calls.
• Outside line (CO Line) calls only.
Setup
Direct Call Forward
1. Press PGM
programmed). The display shows:
2. Press
[direct]. The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
DIRECT CFW._
bksp save chg
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-7
3. Enter the extension number to which calls are to be forwarded.
4. Press
5. Select the type of calls to forward.
6. You hear a confirmation tone and the extension returns to idle. The Status
[save]. The display shows:
DIRECT FWD XXX
co icm/co icm
a.
co = outside line incoming or transferred calls
b.
icm/co = both intercom and outside line calls
c.
icm = intercom calls only.
Lamp is lit green and the display shows FWD in the middle of the bottom
row.
Busy Call Forward
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
all busy next
2. Press
3. Enter the extension number to which calls are to be forwarded.
4. Press
5. Select desired type of calls to forward.
6. You hear a confirmation tone and the extension returns to idle. The Status
Telep h o n e Setup
[busy]. The display shows:
BUSY FWD. _
bksp save chg
[save]. The display shows:
BUSY FWD XXX
co icm/co icm
a.
co = outside line incoming or transferred calls
b.
icm/co = both intercom and outside line calls
c.
icm = intercom calls only.
Bar is lit green and the display shows
FWDin the middle of the bottom row.
2
2-8 Emerald ICE Deluxe Telephone User Guide
No Answer Call Forward
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
all busy next
2. Press
[next]. The display shows:
CALL FORWARD
n_ans ext follow
3. Press
[n_ans]. The display shows:
NO_ANS FWD. _
bksp save chg
4. Enter the extension number to which calls are to be forwarded.
5. Press
[save]. The display shows:
NO_ANS FWD. XXX
co icm/co icm
6. Select the type of calls to forward.
a.
co = outside line incoming or transferred calls
b.
icm/co = both intercom and outside line calls
c.
icm = intercom calls only.
7. You hear a confirmation tone and the extension returns to idle. The Status
Bar is lit green and the display shows
row.
FWD in the middle of the bottom
Emerald ICE Deluxe Telephone User Guide 2-9
Telep h o n e Setup
2
External Call Forward
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
2. Press
3. Press [ext]. The display shows:
4. Enter the telephone number (cell phone, other office, etc.) where calls are
5. Press
6. You hear a confirmation tone and the display briefly shows the telephone
[next]. The display shows:
CALL FORWARD
n_ans ext follow
_
bksp save chg
to be forwarded.
[save].
number where outside line transfers will be routed. The extension returns
to idle, the Status Bar is lit green, and the display shows
middle of the bottom row.
FWD in the
Telep h o n e Setup
2
2-10 Emerald ICE Deluxe Telephone User Guide
Follow Call Forward
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
2. Press
3. Press
[next]. The display shows:
CALL FORWARD
n_ans ext follow
[follow]. The display shows:
FOLLOW ME
preset remote
Follow Me (From Another Extension to This Extension)
1. Press PGM
programmed). The display shows:
2. Press
p2
[remote]. The display shows:
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
REMOTE SELECTION
del set
3. Press [set]. The display shows:
4. Enter the extension number where calls are to be forwarded from.
5. Press
FOLLOW FM _
bksp save chg
[save]. The display shows:
FOLLOW FM XXX
co icm/co icm
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-11
6. Select the type of calls to forward.
a.
co = outside line incoming or transferred calls
b.
icm/co = both intercom and outside line calls
c.
icm = intercom calls only.
7. The display shows:
PSWD :_
bksp save chg
8. Enter the password of the extension from which the calls will be
forwarded.
9. Press
[save]. You hear a confirmation tone and the extension returns to
idle. The display shows:
FORWARD FROM XXX
Follow Me (From This Extension to Another Extension)
1. Press PGM
programmed). The display shows:
2. Press
3. Enter the extension number from which calls will be forwarded.
4. Press
p2
[preset]. The display shows:
[save]. The display shows:
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
FOLLOW TO _
bksp save chg
5. Select the type of calls to forward.
Telep h o n e Setup
2
2-12 Emerald ICE Deluxe Telephone User Guide
FOLLOW FM XXX
co icm/co icm
a.
co = outside line incoming or transferred calls
b.
icm/co = both intercom and outside line calls
c.
icm = intercom calls only.
6. You hear a confirmation tone and the extension returns to idle. The display
shows:
FORWARD FROM XXX
Delete Forward
1. Press the middle Interactive Soft Button (under the FWD in the display).
2. Each active mode of forward will be displayed, e.g.:
BUSY FWD. XXX
del more
3. If you want to delete this forward, press
Or…
4. Press
[more] for other active forward settings.
[del].
Operational Notes
• Regardless of whether the extension where calls are being forwarded is a
Deluxe Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forward is
activated.
• The Status Bar light will not light green in call forward mode if that function.
• External Call Forward will forward only transferred CO Line calls.
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-13
2.7 Caller ID
Description
The Caller ID feature requires a Caller ID (CID) service subscription from the
telephone company. The Emerald ICE system will receive Type 1 Caller ID data
from the telephone company on all outside lines and will display this data on the
LCD.
Options at a Deluxe Telephone
1. When an outside line with CID data has been answered, the left LCD
Interactive button can be used to toggle the displayed data between Name
received and Number received. An example follows:
LINE 3 00:25
JOHN SMITH
2. Press the Left Interactive button to view the telephone number:
LINE 3 00:25
2125553456
Telep h o n e Setup
3. Press the Left Soft Interactive Button to return to the name display.
Operational Notes
• The center Soft Interactive Button can be used while active on a CO line call
to momentarily view the idle extension display information (time and date,
etc.)
• CID data will only be displayed when it is received from the telephone company as part of the service subscription.
2
2-14 Emerald ICE Deluxe Telephone User Guide
2.8 Caller ID Log
Feature Code: PGM
p6#
Description
Caller ID data for one hundred calls is stored in a Caller ID (CID) Table. You can
review all call data, dial a stored number, or delete call data.
1. While the extension is idle (no active calls), press the Caller ID (CID) Table
code
-PGM
p6#
2. Enter the attendant extension password.
3. Press
4. Use the
[show]. The display shows:
reviews the list from the most recent. Down reviews the list from the
oldest recorded.
a. Each logged call has three screens that can be viewed: Name, Number,
v
Time and Date.
.
CID CALL TABLE
USE VOL +/- KEYS
bar (up and down) to go through the Caller ID Table. Up
b. Press
c. Press
d. Press
[more] to view the screens.
SMITH JOHN
dial more del
2125553456
dial more del
9/14 2:15 PM
dial more del
[del] to delete a logged call.
[dial] to dial a logged call.
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-15
Operational Notes
• You can at any time exit the Caller ID Log mode.
• Proper programming of local area code(s) and long distance prefix are
required to assure accurate redial of CID numbers from the Caller ID Table.
• If no name is delivered from the telephone company, the number only will
be displayed.
• Any Deluxe Telephone user can review the Caller ID Table if the Attendant
Password is known (default password = 9999), but the table can be reviewed
by only one telephone at a time.
2.9 Default Extension
Feature Code: PGM
p69
Description
The Default Set feature can be used to clear all active settings at your extension
(Call Forward, DND, etc.)
1. Press
2. The display shows the following screen to confirm the intention:
3. Press
4. A confirmation tone will be played.
PGM
p69
[go] to invoke the operation.
.
DEFAULT SET
go
Telep h o n e Setup
2
2-16 Emerald ICE Deluxe Telephone User Guide
Operational Notes
The following extension parameters are reset to the value shown:
LNR = empty
SNR = No Saved Number
Memo = No Saved Number
Telephone Lock = No
Auto Hold = No
Page Receive = Yes
Busy Ring = Yes
Hotline = NULL (none)
2.10 Touch Tone (On/Off)
Feature Code: PGM
p#1
Description
Dial Pad Confirmation or Tou c h Ton e is the tone you hear to confirm that you have
pressed a button on the Dial Pad. Tou ch Ton e can be disabled.
While the telephone is idle, press
the display indicates the current status.
PGM
p#1
TOUCH TONE ON
TOUCH TONE OFF
. You hear a confirmation tone and
Operational Notes
N/A
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-17
2.11 Extension Ring Adjustment
Feature Code: PGM
p#7
Description
You can choose one of eight Extension Ring Adjustment for your extension to
differentiate your ringing tone from others.
1. Press the ringing code
2. You hear the current tone and the setting displays.
3. Press
[chg] until you hear the Extension Ring Adjustment that you want
and it will be displayed.
PGM
p#7
RING TYPE :1
chg
.
Operational Notes
•The Extension Ring Adjustment code can be programmed on any available
Feature/DSS Button.
• A CO Line – ringing type overrides an extension’s ringing type.
Telep h o n e Setup
2
2-18 Emerald ICE Deluxe Telephone User Guide
2.12 Do Not Disturb
Feature Code: PGM
p4
Description
The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing.
You can act ivate Do Not Disturb while your telephone is idle or busy. Some
extensions with a higher Class Of Service can override the active Do Not Disturb
condition.
When you have activated Do Not Disturb, you will hear special intercom (short
stutter tone followed by continuous dial tone) reminder tone when you lift the
handset or use the speakerphone. If you have assigned a button on your Deluxe
Telephone specifically for Do Not Disturb, that button will light whenever you
activate the feature.
Set Do Not Disturb
1. While your extension is idle (no other call activity), press PGM
Not Disturb is activated, and the display momentarily shows:
DO NOT DISTURB
p4
. Do
3. When the display reverts back to idle condition, the set condition shows in
the bottom row of the display:
Cancel Do Not Disturb
1. While your extension is idle (no other call activity), press PGM
SEP 18 THU 1:25
EXT DND 403
2. Do Not Disturb is deactivated, and the display momentarily shows:
DND DELETE
3. When the display reverts back to idle condition, “
removed from the display.
Do Not Disturb" is
p4
.
Telep h o n e Setup
2
Emerald ICE Deluxe Telephone User Guide 2-19
Operational Notes
• Do Not Disturb is not enabled if you have activated Call Forward.
• At any time while your Deluxe Telephone is idle, you can immediately divert
an incoming tone ringing intercom call to the attendant by using the Do Not
Disturb feature – Forced Intercom Call Forward.
• Any Feature/DSS button of your extension will flash when you activate Do
Not Disturb.
•The Do Not Disturb feature code can be programmed on a programmable
Feature/DSS Button.
• A Feature/DSS Button programmed for the Do Not Disturb code will light
steady whenever Do Not Disturb is active.
2.13 Extension Feature Status
Feature Code: PGM
p#8
Description
To find out the current condition of features on your telephone, press
PGM
p#8
LNR :EMPTY
SNR :NO SAVED NUMBER
MEMO:NO SAVED NUMBER
TELEPHONE LOCK:N
AUTO HOLD:N
PAGE RECEIVE:Y
BUSY RING :Y
HOTLINE TO :NULL
POSITION:X-XX-XX
and review the following features:
TENANT GROUP:X
Telep h o n e Setup
2
PICKUP GROUP:X
PAGING GROUP:X
DAY COS :0
2-20 Emerald ICE Deluxe Telephone User Guide
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