Tadiran Telecom Emerald ICD Deluxe User Manual

Download

The information contained in this document is proprietary and is subject to all relevant

agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”)

rights in the aforesaid information. Neither this document nor the information contained

herein may be published, reproduced or disclosed to third parties, in whole or in part, without

the express, prior, written permission of the Manufacturer. In addition, any use of this

document or the information contained herein for any purposes other than those for which it

was disclosed is strictly forbidden.

The Manufacturer reserves the right, without prior notice or liability, to make changes in

equipment design or specifications.

Information supplied by the Manufacturer is believed to be accurate and reliable. However, no

responsibility is assumed by the Manufacturer for the use there of nor for the rights of third

parties which may be affected in any way by the use thereof.

Any representation(s) in this document concerning performance of the Manufacturerʹs

product(s) are for informational purposes only and are not warranties of future performance

either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales

contract or order confirmation form, is the only warranty offered by the Manufacturer in

relation thereto.

This document may contain flaws, omissions or typesetting errors; no warranty is granted nor

liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales

contract or order confirmation. Information contained herein is periodically updated and

changes will be incorporated into subsequent editions. If you have encountered an error, please

notify the Manufacturer. All specifications are subject to change without prior notice.

Record of Revisions

Revision Date of Issue Supercedes Major Changes - Brief Description

Initial Release September 18, 2003 N/A

Revision A September 25, 2003 September 18,

2003

Revision B February 5, 2004 September 25,

2003

Added 911 blocking note for Phone Lock/Unlock

Added “Standard” Telephone to descriptions where necessary.

Changed 911 blocking note to warning. Changed Audible Help to Help Mode to match actual telephones.

Added Automated Attendant Setup and Operation.

Table of Contents

1 Introduction ...................................................................................................................1-1

1.1 About Emerald ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

2 Telephone Setup .............................................................................................................2-1

2.1 Reminder-Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

2.4 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9

2.5 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10

2.6 Busy Ring (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

2.7 Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

2.8 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

2.9 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20

2.10 Default Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21

2.11 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

2.12 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

2.13 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

2.14 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

2.15 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27

2.16 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28

2.17 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29

2.18 Feature/DSS Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

2.19 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32

2.20 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-34

2.21 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35

2.22 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

2.23 Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37

2.24 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40

2.25 Night Mode/Activate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

2.26 Voice Page (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43

2.27 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44

2.28 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45

2.29 Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47

2.30 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-48

2.31 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49

Emerald ICE Deluxe Telephone User Guide TOC-1

3 Making Calls................................................................................................................. 3-1

3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.3 Making a Call Using Account Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

3.5 Calling the Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

3.10 Making Off-Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

3.11 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.12 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

4 Calling Features............................................................................................................ 4-1

4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.6 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.7 Do Not Disturb (One Time). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.13 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

4.18 Note Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

4.19 Messaging-Call Me (Text or Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

4.24 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

4.25 Transfer and Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

4.27 Help Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

TOC-2 Emerald ICE Deluxe Telephone User Guide

Introduction

1.1 About Emerald ICE

The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital Hybrid Key Telephone System that includes many advanced features. The System Configuration is comprised of a Main Service Unit and optional expansion boards per specific configuration requirement. The components of a basic system include a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model Telephone. An Analog Telephone is optionally available.

An illustration of the KSU Main Service Unit, the Deluxe Model Telephone and the Standard Model Telephone are shown below in

Figure 1-1.

Figure 1-1 KSU Main Service Unit, Deluxe Model Station Terminal and Standard Model Station Terminal

KSU Main Service Unit

Standard Model Telephone

Deluxe Model Telephone

Introduction

Emerald ICE Deluxe Telephone User Guide 1-1

1.2 Emerald ICE Deluxe Model Telephone

The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm)

with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference, Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right below the LCD Display.

Figure 1-2 Emerald ICE Deluxe Telephone

Figure 1-2

below shows the keys necessary for use with this manual.

Introduction

1-2 Emerald ICE Deluxe Telephone User Guide

1.3 Document Overview

The purpose of this manual is to provide operational instructions on the use of the main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to several sections, designed to clearly and quickly provide information to the user. The sections are:

Section 1 - Introduction - this section describes the basic Emerald ICE system components, the Deluxe Model Telephone, an overview of this manual and the applicable documentation.

Section 2 - Teleph o n e Setup - this section provides descriptions of the Deluxe Telephone Setups including; Setting Defaults, Do Not Disturb, Call Forwarding, Passwords, Feature/DSS Button Programming, Phone Locking/Unlocking and Night Mode operation as well as basic telephone use.

Section 3 - Making Calls- this section provides operational descriptions of the basic call features such as Intercom, Speed Dial, Conference, Paging and Last Number Redial, among other features.

Section 4 - Calling Features- this section provides operational descriptions of some of the in-progress call features such as Hold, Intrusion, Memo Pad, Monitor, and Answering Machine Emulation among other topics.

1.4 Applicable Documents

The following manuals should be available for use in conjunction with this manual.

• Emerald ICE Installation and Maintenance Manual

Introduction

Emerald ICE Deluxe Telephone User Guide 1-3

NOTES

Introduction

1-4 Emerald ICE Deluxe Telephone User Guide

Telephone Setup

2.1 Reminder-Extension

Feature Code: PGM

p92

Description

The Emerald ICE allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ringing. After the alarm rings, it is automatically canceled. You can program the alarm to operate one time or repeatedly. When programmed for repeated calls, the alarm will sound at the same time everyday.

Activate Reminder-Extension

1. Press PGM

2. Press

3. Enter new time in HHMM 24-hour format.

4. Press

5. Select

Notification

1. Alarm sounds and the display shows:

p92

[chg] to enter a new alarm alert time.

[save].

[one], for a one-time alarm or [always] for repeated.

. The current time displays (NULL=none).

2. Press remain until

ALARM REACHED ack

[ack] to stop the alarm or wait for it to stop. The display will

[ack] is pressed.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-1

Deactivate Alarm Clock-Extension

1. Press PGM

2. Press [del].

p92

. The current time displays (NULL=none).

Operational Notes

•The Reminder-Extension feature code PGM under any programmable Feature/DSS Button.

• Reminder-Extension will be automatically canceled after the programmed Alarm Play Time is reached.

• The display will be unchanged until phone is used for another call.

2.2 Auto Hold

Feature Code: PGM

p92

[ack] is pressed or when the tele-

p94

can be programmed

Description

The Auto Hold feature will automatically place the current call on hold if you are on a call and you press an outside line button. For example, if you are currently on a call on the first line and you press a second line, the call on the first line will be placed on Exclusive Hold automatically. Similarly, if you are currently on an intercom call with another Emerald ICE extension and you press an outside line button, the intercom call will be placed on Exclusive Hold. You do not need to press Hold unless you want to place a call on System Hold.

Setup Auto Hold

1. Press PGM

2. You hear confirmation tone and the display shows:

3. The extension returns to an idle state.

Telep h o n e Setu p

2-2 Emerald ICE Deluxe Telephone User Guide

p94

AUTO HOLD ALLOW

Enable Auto Hold

1. While connected to an intercom or outside line call, press another outside line button, if programmed.

2. The current connection is placed on hold and the next connection is established.

Cancel

1. Press PGM shows:

2. The extension returns to an idle state.

p*94

. You hear confirmation tone and the display

AUTO HOLD DENY

Operational Notes

•The Feature Code PGM ton on a Deluxe Telephone. To enable/disable the feature, toggle the Feature/DSS Button.

• If you access an idle line and skip to another line before dialing, the first line will not be automatically placed on Hold. (A line must be connected with an active call; either you dialed a number or answered a ringing line.)

• Auto Hold places a call on Exclusive Hold.

•If you have the Auto Hold feature programmed on a Feature/DSS Button, the Feature/DSS Button LED will light when the feature is enabled.

p94

can be programmed under a flexible but-

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-3

2.3 Automated Attendant

Feature Code: PGM

p#0

The Automated Attendant features will not be available unless a 4VAA card is installed in the Emerald ICE System.

Description

The Emerald ICE Auto Attendant option can greatly enhance business office productivity by providing either a full-duty automated attendant to handle all incoming system calls or a part-duty automated attendant to handle overflow traffic only when the primary attendant cannot handle calls or after hours when the position may not be staffed.

The optional 4VAA Automated Attendant card may be added to the Emerald ICE System. It is installed inside of KSU1 and provides a maximum of 120 seconds of programmable voice announcements. The 4VAA provides four ports to handle four (4) simultaneous callers. These voice announcements include: Day, Evening, Noon and Temporary greeting messages; Waiting, Invalid, Busy, No Answer, Good-Bye and Inquiry prompts/instructions. The maximum recording time for each greeting/message and the actual recording for each voice announcement is setup via Attendant Administration.

Telep h o n e Setu p

Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven (7) day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule.

Setup Automated Attendant

Proper setup of the automated attendant will require some planning prior to entering the setup session. Adequate planning of announcements and the required results are essential to deploying a successful automated attendant operation. Consider the ten (10) messages/greetings and any specific telephone system dialing operations that have been established.

2-4 Emerald ICE Deluxe Telephone User Guide

The following should be considered:

• What are the extension numbers that should be listed in the greeting, if any?

• Should any UCD Group directory numbers be announced? (For example, dial 410 for Sales.)

• Will you be using the “Inquiry” message? (The Inquiry “*” may be dialed during the DAY, ALT, or EVE Greeting to provide a recorded announcement to the caller – for example, directions to the office: “To get recorded directions to our office, dial *. Otherwise, stay on the line and we’ll be with you soon.”)

• Do you want to advise callers of the “Waiting Code”? (The Waiting Code, “#” may be dialed when the called party’s extension is busy. When the caller hears the “BUSY MSG” she may dial the Waiting Code to wait 10 seconds. When ten seconds have expired Emerald ICE will automatically try the extension again.)

• Prepare a written announcement for each message/greeting.

The Messages/Greetings are as follows:

DAY GREETING - This is the greeting the callers hear when they are answered while the system is in “DAY” mode of operation. (For example, “Hello, this is xyz company. If you know your party’s extension number, dial it now. Dial for the system attendant. For sales, dial to our office, dial ‘*’. Otherwise stay on the line, we will be with you shortly.”)

410

To get recorded directions

ALT GREETING - This is the greeting that callers hear when they are answered while the system is in “ALTernate” mode of operation.

EVE GREETING - This is the greeting that callers hear when they are

answered while the system is in EVEning mode of operation. (For example,

“Hello, this is xyz company. You have reached us after our regular business hours. If you know your party’s extension number, dial it now. To get recorded directions to our office, dial ‘*’. Thank you for calling.”)

WAITING MSG. - This is the message that callers hear after their call has been

processed. (E.g., “Your call is being transferred.”)

INVALID MSG. - This is the message that callers hear when they have dialed a number that is not defined in the system directory. (E.g., “We’re sorry that is not a valid extension on our system.”)

BUSY MSG. - This is the message that callers hear when they have dialed an extension number that is busy. (E.g., “We’re sorry, that extension is currently busy. To wait for this extension, dial “#” or dial another extension now.”)

NO_ANS MSG. - This is the message that callers hear when the extension they entered does not answer the call. Another extension request may be made at this time. (E.g., “Your party does not answer, please enter another extension number

or dial zero for the system attendant.”)

Telep h o n e Setu p

BYE MSG. - This is the message that callers hear when the system is about to disconnect them. This occurs when the caller dials nothing after a Busy Message or No Answer Message has been played.

Emerald ICE Deluxe Telephone User Guide 2-5

INQUIRY MSG. - This is a special message that can provide callers with information without ever having to be handled by a live person. (E.g., directions to the office... “From service road one-oh-one, take the Via deVentura exit

- West, two blocks to Hayden - North to one-four-six-four-five North Hayden Road”)

TEMP MSG. - This is a message that can be used to announce periodic planned or planned events. (E.g., “Our offices are closed in observance of the holiday.”)

Proceed with the following:

1. Enter Attendant Administration from any digital speakerphone by:

a. Pressing

b. Entering the Tenant Group (1,2, or 3) for which settings will be made

and press the softkey beneath

c. Entering the Attendant Password for the selected Tenant Group and

press the softkey beneath

CHANGE

PGM

p#0

. (The default password is

save.

show . The display shows SVC MODE

9999

SVC MODE CHANGE

d. Pressing [next. The display shows:

AUTO_A MESSAGE back next show

2. Press the softkey beneath

show. The display shows:

1.DAY GREETING back next show

Telep h o n e Setu p

2-6 Emerald ICE Deluxe Telephone User Guide

This is the greeting that callers will hear when they are answered by the Automated Attendant and the system is in the “DAY” mode of operation.

The button LED is lit during the Automated Attendant setup session. This indicates that the speakerphone microphone will be active during the record portions of setup. Alternatively, the handset may be used for recording.

3. To record this greeting, press the softkey beneath show. The display will

show:

RECORD TIME :XX back next show

xx is the current time allotted to this message.

a. To change the total length allotted to this message, press the softkey

beneath press the softkey beneath

b. Press the softkey beneath play to hear the current contents of this

greeting/message. The display shows:

This indicates that you will hear the recorded greeting for the first port. There are four ports-each recorded simultaneously during the “record” operation. You may use the the softkey beneath to playback each individual port to test each for proper operation.

chg. Enter the new time in seconds (

save.

AUTO_ATT NO. :1 back next show

00-99

) then

chg function

c. Press the softkey beneath

Once the softkey beneath operation is immediately begun.

The length of the message/greeting to be recorded cannot exceed the allotted time length for this greeting/message.)

d. Press the softkey beneath stop to end the recording of this message.

If the Record Time is exceeded, the record operation will end automatically.

e. Press the

GREETING

beneath

button to return to the previous level of setup. (1.DAY

) To skip to the next greeting/message, press the softkey

next. The display will show:

2.ALT GREETING back next show

record to begin recording this greeting.

record has been pressed, the record

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-7

4. Use the conventions described for 1.DAY GREETING to playback and

record all greeting/messages.

5. When finished with setup of the automated attendant, press or hang up the handset to end the setup session.

Operational Notes

• Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven (7) day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule.

Telep h o n e Setu p

2-8 Emerald ICE Deluxe Telephone User Guide

2.4 Preference

Feature Code: PGM

p95

Description

The Preference feature allows you to access specific outside lines or intercom automatically when you lift the handset or press the

button.

Setup

1. Press PGM

2. Press

3. Press

4. Enter the outside line Directory Number (

5. Press [save].

6. Press

7. Enter the valid outside line Group Directory Number 9 for outside line Group 1.

p95

[icm] to select Intercom.

[co] to select a specific outside line.

[route] to select a specific outside line Group.

. The current selection displays. (“ICM” = Intercom).

700–756

8. Press

[save].

9. Lift the handset to access the line you selected.

Operational Notes

• The system will not allow invalid directory numbers to be programmed during setup.

• When a CO Line or CO Line Group is programmed as your Preference that CO line or group must be programmed as available for access by the extension in the system programming.

•The feature code ton on a Deluxe Telephone.

PGM

p95

can be programmed on a Feature/DSS but-

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-9

2.5 Background Music (BGM)

Feature Code:

800/801

Description

Background Music can be activated on either of the two music channels to monitor music at the extension. An External music source is required.

While the extension is idle enter the music channel you want to monitor:

800

801

for Music Channel 1

for Music Channel 2 (Enter the same number again to cancel.)

Operational Notes

• Background Music automatically turns off when you receive or make a call.

• Background Music turns on again when the telephone return to idle status.

Telep h o n e Setu p

2-10 Emerald ICE Deluxe Telephone User Guide

2.6 Busy Ring (Allow/Deny)

Feature Code: PGM

p#2

Description

Your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer.

Cancel (deny) Busy Ring

Press PGM

p#2

. The display shows:

BUSY RING DENY

Activate (allow) Busy Ring

Press PGM

P#2

. The display shows:

BUSY RING ALLOW

Operational Notes

• This feature can be programmed PGM No LED’s will be in use and the button can be depressed and toggled to allow/deny this feature.

p#2

for a Feature/DSS Button.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-11

2.7 Call Forward

Feature Code: PGM

Description

There are several choices for forwarding your calls:

• Direct – Forward all of your calls,

• Busy – Forward your calls when your telephone is busy.

• Follow Me – Forward calls at your extension to the extension where you are

currently working (conference room, associate’s office, etc.)

• Follow Preset – Invoke call forward at your extension so that it can be

changed from another extension.

• No Answer – Forward your calls for no answer conditions.

• External – Forward calls transferred to your extension to a different tele-

phone number. This feature must be enabled for your extension in database administration

Forward conditions can be set as follows for each call forward type:

• Intercom calls only.

• Intercom and outside line (including transferred outside lines) calls.

• Outside line (CO Line) calls only.

Setup

Direct Call Forward

1. Press PGM

2. Press

Telep h o n e Setu p

2-12 Emerald ICE Deluxe Telephone User Guide

programmed). The display shows:

[direct]. The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD direct busy next

DIRECT CFW._ bksp save chg

3. Enter the extension number to which calls are to be forwarded.

4. Press [save]. The display shows:

DIRECT FWD XXX co icm/co icm

5. Select the type of calls to forward.

co = outside line incoming or transferred calls

b. icm/co = both intercom and outside line calls

icm = intercom calls only.

6. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows FWD in the middle of the bottom row.

Busy Call Forward

1. Press PGM programmed). The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD all busy next

2. Press

[busy]. The display shows:

BUSY FWD. _ bksp save chg

3. Enter the extension number to which calls are to be forwarded.

4. Press

[save]. The display shows:

BUSY FWD XXX co icm/co icm

5. Select desired type of calls to forward.

co = outside line incoming or transferred calls

6. You hear a confirmation tone and the extension returns to idle. The Status Bar is lit green and the display shows

icm/co = both intercom and outside line calls

icm = intercom calls only.

FWDin the middle of the bottom row.

Emerald ICE Deluxe Telephone User Guide 2-13

Telep h o n e Setu p

No Answer Call Forward

1. Press PGM programmed). The display shows:

2. Press

3. Press

4. Enter the extension number to which calls are to be forwarded.

5. Press

[next]. The display shows:

[n_ans]. The display shows:

[save]. The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD all busy next

CALL FORWARD n_ans ext follow

NO_ANS FWD. _ bksp save chg

NO_ANS FWD. XXX co icm/co icm

Telep h o n e Setu p

6. Select the type of calls to forward.

co = outside line incoming or transferred calls

icm/co = both intercom and outside line calls

icm = intercom calls only.

7. You hear a confirmation tone and the extension returns to idle. The Status Bar is lit green and the display shows row.

FWD in the middle of the bottom

2-14 Emerald ICE Deluxe Telephone User Guide

External Call Forward

1. Press PGM programmed). The display shows:

2. Press

3. Press

4. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded.

5. Press

[next]. The display shows:

[ext]. The display shows:

[save].

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD direct busy next

CALL FORWARD n_ans ext follow

_ bksp save chg

6. You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed. The extension returns to idle, the Status Bar is lit green, and the display shows middle of the bottom row.

FWD in the

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-15

Follow Call Forward

1. Press PGM programmed). The display shows:

2. Press

3. Press

[next]. The display shows:

[follow]. The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD direct busy next

CALL FORWARD n_ans ext follow

FOLLOW ME preset remote

Follow Me (From Another Extension to This Extension)

1. Press PGM programmed). The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD direct busy next

2. Press

3. Press

4. Enter the extension number where calls are to be forwarded from.

5. Press

Telep h o n e Setu p

[remote]. The display shows:

REMOTE SELECTION

del set

[set]. The display shows:

FOLLOW FM _ bksp save chg

[save]. The display shows:

FOLLOW FM XXX co icm/co icm

2-16 Emerald ICE Deluxe Telephone User Guide

6. Select the type of calls to forward.

a. co = outside line incoming or transferred calls

b. icm/co = both intercom and outside line calls

icm = intercom calls only.

7. The display shows:

PSWD :_ bksp save chg

8. Enter the password of the extension from which the calls will be forwarded.

9. Press

[save]. You hear a confirmation tone and the extension returns to

idle. The display shows:

FORWARD FROM XXX

Follow Me (From This Extension to Another Extension)

1. Press PGM programmed). The display shows:

or the Feature/DSS Button designated as CALL FWD (if

CALL FORWARD direct busy next

2. Press

[preset]. The display shows:

FOLLOW TO _ bksp save chg

3. Enter the extension number from which calls will be forwarded.

4. Press

[save]. The display shows:

5. Select the type of calls to forward.

b. icm/co = both intercom and outside line calls

FOLLOW FM XXX co icm/co icm

co = outside line incoming or transferred calls

icm = intercom calls only.

Emerald ICE Deluxe Telephone User Guide 2-17

Telep h o n e Setu p

6. You hear a confirmation tone and the extension returns to idle. The display shows:

FORWARD FROM XXX

Delete Forward

1. Press the middle Interactive Soft Button (under the FWD in the display).

2. Each active mode of forward will be displayed, e.g.:

BUSY FWD. XXX

del more

3. If you want to delete this forward, press

Or…

4. Press

[more] for other active forward settings.

[del].

Operational Notes

• Regardless of whether the extension where calls are being forwarded is a Deluxe Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forward is activated.

• The Status Bar light will not light green in call forward mode if that function.

• External Call Forward will forward only transferred CO Line calls.

Telep h o n e Setu p

2-18 Emerald ICE Deluxe Telephone User Guide

2.8 Caller ID

Description

The Caller ID feature requires a Caller ID (CID) service subscription from the telephone company. The Emerald ICE system will receive Type 1 Caller ID data from the telephone company on all outside lines and will display this data on the LCD.

Options at a Deluxe Telephone

1. When an outside line with CID data has been answered, the left LCD Interactive button can be used to toggle the displayed data between Name received and Number received. An example follows:

LINE 3 00:25

JOHN SMITH

2. Press the Left Interactive button to view the telephone number:

LINE 3 00:25 2125553456

3. Press the Left Soft Interactive Button to return to the name display.

Operational Notes

• The center Soft Interactive Button can be used while active on a CO line call to momentarily view the idle extension display information (time and date, etc.)

• CID data will only be displayed when it is received from the telephone company as part of the service subscription.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-19

2.9 Caller ID Log

Feature Code: PGM

p6#

Description

Caller ID data for one hundred calls is stored in a Caller ID (CID) Table. You can review all call data, dial a stored number, or delete call data.

1. While the extension is idle (no active calls), press the Caller ID (CID) Table

-PGM

code

2. Enter the attendant extension password.

3. Press [show]. The display shows:

4. Use the reviews the list from the most recent. Down reviews the list from the oldest recorded.

a. Each logged call has three screens that can be viewed: Name, Number,

p6#

Time and Date.

CID CALL TABLE USE VOL +/- KEYS

bar (up and down) to go through the Caller ID Table. Up

Telep h o n e Setu p

2-20 Emerald ICE Deluxe Telephone User Guide

b. Press

c. Press

d. Press

[more] to view the screens.

SMITH JOHN dial more del

2125553456 dial more del

9/14 2:15 PM dial more del

[del] to delete a logged call.

[dial] to dial a logged call.

Operational Notes

• You can at any time exit the Caller ID Log mode.

• Proper programming of local area code(s) and long distance prefix are required to assure accurate redial of CID numbers from the Caller ID Table.

• If no name is delivered from the telephone company, the number only will be displayed.

• Any Deluxe Telephone user can review the Caller ID Table if the Attendant Password is known (default password = 9999), but the table can be reviewed by only one telephone at a time.

2.10 Default Extension

Feature Code: PGM

p69

Description

The Default Set feature can be used to clear all active settings at your extension (Call Forward, DND, etc.)

1. Press

2. The display shows the following screen to confirm the intention:

3. Press

4. A confirmation tone will be played.

PGM

p69

[go] to invoke the operation.

DEFAULT SET

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-21

Operational Notes

The following extension parameters are reset to the value shown:

LNR = empty

SNR = No Saved Number

Memo = No Saved Number

Telep h o n e Lock = No

Auto Hold = No

Page Receive = Yes

Busy Ring = Yes

Hotline = NULL (none)

2.11 Touch Tone (On/Off)

Feature Code: PGM

p#1

Description

Dial Pad Confirmation or Touc h Tone is the tone you hear to confirm that you have pressed a button on the Dial Pad. Tou ch Tone can be disabled.

While the telephone is idle, press and the display indicates the current status.

Telep h o n e Setu p

Operational Notes

PGM

p#1

TOUCH TONE ON

TOUCH TONE OFF

. You hear a confirmation tone

N/A

2-22 Emerald ICE Deluxe Telephone User Guide

2.12 Extension Ring Adjustment

Feature Code: PGM

p#7

Description

You can choose one of eight Extension Ring Adjustment for your extension to differentiate your ringing tone from others.

1. Press the ringing code

2. You hear the current tone and the setting displays.

3. Press

[chg] until you hear the Extension Ring Adjustment that you want

and it will be displayed.

PGM

p#7

RING TYPE :1 chg

Operational Notes

•The Extension Ring Adjustment code can be programmed on any available Feature/DSS Button.

• A CO Line – ringing type overrides an extension’s ringing type.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-23

2.13 Do Not Disturb

Feature Code: PGM

Description

The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing. You can activate Do Not Disturb while your telephone is idle or busy. Some extensions with a higher Class Of Service can override the active Do Not Disturb condition.

When you have activated Do Not Disturb, you will hear special intercom (short stutter tone followed by continuous dial tone) reminder tone when you lift the handset or use the speakerphone. If you have assigned a button on your Deluxe Telephone specifically for Do Not Disturb, that button will light whenever you activate the feature.

Set Do Not Disturb

1. While your extension is idle (no other call activity), press PGM Not Disturb is activated, and the display momentarily shows:

DO NOT DISTURB

. Do

Telep h o n e Setu p

3. When the display reverts back to idle condition, the set condition shows in the bottom row of the display:

Cancel Do Not Disturb

1. While your extension is idle (no other call activity), press PGM

SEP 18 THU 1:25 EXT DND 403

2. Do Not Disturb is deactivated, and the display momentarily shows:

DND DELETE

3. When the display reverts back to idle condition, “ removed from the display.

Do Not Disturb" is

2-24 Emerald ICE Deluxe Telephone User Guide

Operational Notes

• Do Not Disturb is not enabled if you have activated Call Forward.

• At any time while your Deluxe Telephone is idle, you can immediately divert an incoming tone ringing intercom call to the attendant by using the Do Not Disturb feature – Forced Intercom Call Forward.

• Any Feature/DSS button of your extension will flash when you activate Do Not Disturb.

•The Do Not Disturb feature code can be programmed on a programmable Feature/DSS Button.

• A Feature/DSS Button programmed for the Do Not Disturb code will light steady whenever Do Not Disturb is active.

2.14 Extension Feature Status

Feature Code: PGM

p#8

Description

To find out the current condition of features on your telephone, press

PGM

p#8

LNR :EMPTY

SNR :NO SAVED NUMBER

MEMO:NO SAVED NUMBER

TELEPHONE LOCK:N

AUTO HOLD:N

PAGE RECEIVE:Y

BUSY RING :Y

HOTLINE TO :NULL

and review the following features:

POSITION:X-XX-XX

TENANT GROUP:X

PICKUP GROUP:X

PAGING GROUP:X

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-25

DAY COS :0

EVE COS:0

MONITOR COS:5

WARNING TONE:N

DROP CALL OUT:N

DROP CALL IN:N

INTRUS. ACTIVE:Y

INTRUS. ACCEPT:Y

INTRUS. TONE:Y

ECF OPERATION:N

SMDR OUTPUT:Y

ICM MODE:VC-HF/PR/TN

1. Press PGM

2. The display first shows the contents of LNR (Last Number Redial).

3. Use the right Interactive button [next] to advance through all of the

various features.

p#8

Operational Notes

• The telephone must be idle.

Telep h o n e Setu p

2-26 Emerald ICE Deluxe Telephone User Guide

2.15 Extension Password

Feature Code: PGM

p97

Description

All extensions of the Emerald ICE system have an associated User Password. Passwords are used to activate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters, depending on system programming.

Change Your Password

1. Press PGM

2. Enter the current password and then press

p97

PSWD :_ bksp show chg

[show].

LOCK PHONE pswd yes no

3. Press

4. Enter the new password and then press

[pswd].

N PSWD :_ bksp save chg

Operational Notes

N/A

[save].

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-27

2.16 Feature/DSS Button Reset

Feature Code: PGM

p58

Description

This feature is used to reset all Feature/DSS Buttons to factory settings.

1. While the extension is idle, press PGM the password:

PSWD :_ bksp show chg

2. Enter the extension password and then press prompts for confirmation:

FTR KEY RESET

3. Press

[go] to complete the operation. A confirmation tone will be played.

p58

. The display prompts for

[show]. The display

Telep h o n e Setu p

Operational Notes

N/A

2-28 Emerald ICE Deluxe Telephone User Guide

2.17 Directory/Feature/Suffix Code Lookup

Feature Code: PGM

p#5

Description

The Directory/Suffix Code Lookup feature to find the directory number, Feature Codes, and Suffix Codes required to operate system features.

1. While the telephone is idle, press

PGM

p#5

DIR#/CODE LOOKUP dir pgm suffix

a. Press

b. Press (pgm)to find a system Feature Access Code.

c. To find a Suffix Code, press [suffix]. The list displays digits dialed

2. Use the categories.

[dir]to find a system Directory Number.

after system resource directory numbers.

[back] and [next] buttons to move through the display

. The display shows:

3. Use

4. Press the

Operational Notes

N/A

to return to a previous menu level.

button twice to exit Directory/Feature/Suffix Code Lookup.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-29

2.18 Feature/DSS Button Programming

Feature Code: PGM

p#3

Description

Emerald ICE Deluxe Telephones have 28 dual-colored programmable Feature/DSS Buttons. You can program any system feature code on any Feature/DSS Button for one-button operation. Certain programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.

Features are separated into two distinct categories for programming onto Flexible Buttons: Directory Numbers or Feature Codes.

1. While the phone is idle, press you are in Feature button programming mode by prompting you to press a key:

PGM

p#3

PRESS FTR KEY

2. Press the Feature/DSS Button that you want to program. The current programming displays:

. The display indicates that

Telep h o n e Setu p

P4____ show chg

3. Press

[chg]. The following will be displayed.

SELECT FUNCTION dir pgm

4. To program the button, you must know the code type. Use Feature/Directory/Suffix Code Lookup (Refer to Section feature and code you want to program.

a. To program a directory number, press

[dir].

2.17) to locate the

DIR NUMBER :_ bksp save chg

b. Enter the appropriate directory number and then press

you make a mistake, use

[bksp] and [chg] to re-enter the number.

[save]. If

2-30 Emerald ICE Deluxe Telephone User Guide

c. To program a feature code, press [pgm].

PGM CODE:_ bksp save chg

d. Press the

e. Enter the feature code for example, enter

PGM

button.

for DND and then press

[save].

5. Continue programming other Feature/DSS Buttons or lift/replace the handset to exit this programming.

Operational Notes

• If you dial an invalid code you will hear error tone and the Deluxe Telephone display will show “

• In some cases a user can program a Feature/DSS Button for a specific CO line although access is restricted to that line via database programming. In this situation, the telephone is still governed by database programming and would still be unable to access the CO line if restricted.

• Valid feature codes must be in the form of either “Pn” or “Pnn” where “P” is the Feature/DSS Button and “n” is either a single-digit or two-digit code, including asterisk (*) and pound (#) dialed from the dial pad.

• Any Feature/DSS Button programmed with a code previously assigned to a different Feature/DSS Button will cause the previously programmed Feature/DSS Button to become unassigned.

• Feature/DSS Buttons can be cleared of any feature code/directory number by pressing

[save ] before entering a code/number.

CODE UNAVAILABLE.”

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-31

2.19 Headset Mode

Feature Code: PGM

p9#

Description

The Deluxe Telephone has a standard 2.5 millimeter headset jack. When Headset Mode is selected the

button is used to activate/deactivate the headset.

Activate Headset Mode

1. While the telephone is idle, press PGM Button designated as HEADSET MODE (if programmed). The display indicates the new status:

p9#

HEADSET ENABLED

or press the Feature/DSS

Deactivate Headset Mode

1. While the telephone is idle, press PGM Feature/DSS Button programmed with the Headset Mode code (if programmed). The display indicates the new status:

p*9#

or press the

Telep h o n e Setu p

HEADSET DISABLED

Use the Headset to Place a Call

1. While the telephone is idle, press button. The You hear Intercom dial tone, outside line dial tone, or Intercom ring-back tone, depending on the function invoked.

2. Press

again to disconnect the current call.

button LED flashes to indicate that the headset is active.

, a DSS button, or outside line

2-32 Emerald ICE Deluxe Telephone User Guide

Use the Headset to Answer a Call

1. While the telephone is ringing, press indicate that the headset is active. The ringing call is answered and connected to the headset.

2. Press

again to disconnect the current call.

. The

button LED flashes to

Operational Notes

• You can assign a Feature/DSS Button with the Headset feature code and use the button to turn the headset on and off. When the headset is enabled that button will light.

• While using the headset, you can pick up Intercom Voice calls by pressing

button.

button or by

button will disconnect calls when Headset Mode is active.

the

• Incoming CO line calls can be answered by pressing the pressing the specific CO line button.

• Features like background music and muted ring continue to operate in the same manner while you are on-hook.

• Non-amplified headsets can be powered directly from the key telephone. In most cases this interface permits the key telephone to control the Mute features. Some headsets can require the use of the headset adapter keys to adjust the volume, mute and other headset functions.

•Pressing the

and

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-33

2.20 Access Codes

Feature Code: PGM

p61

Description

The Access Code feature allows you to store a four-digit code so you can dial it by pressing only one button. To operate, the Access Code must be stored on a Feature/DSS Button. This feature is typically used to store a password for the voice mail mailbox.

Storing a Code

1. While the telephone is idle, access Feature/DSS Button Programming

PGM

(

p#3

your Access Code.

2. Press

[chg].

) and then press the Feature/DSS Button to be stored with

AVAILABLE KEY chg

SELECT FUNCTION dir pgm

3. Press

4. Press

5. Press

6. Press

Using the Access Code

1. Access the voice mail system (either the Emerald ICE Voice or an external

Telep h o n e Setu p

2. When you hear the prompt to enter your password, press the Access Code

2-34 Emerald ICE Deluxe Telephone User Guide

[feat].

FTR CODE:_ bksp save chg

PGM

p61

[save].

to exit Feature/DSS Button Programming.

voice mail system) by pressing the Feature/DSS Button designated as VOICE MAIL (if programmed).

button.

+ {the four-digit code to store}.

Operational Notes

•The Access Code feature can only be used when stored on a Feature/DSS But- ton.

2.21 Hot Key Enable/Disable

Feature Code: PGM

p#6

Description

Hot Key enables you to dial directly using the keypad without pressing the button first.

Disable

While the telephone is idle, press PGM show the feature status as follows:

HOT KEY DISABLED

p#6

. The display will momentarily

Enable

While the telephone is idle, press PGM show the feature status as follows:

HOT KEY ENABLED

p#6

. The display will momentarily

Operational Notes

N/A

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-35

2.22 Hot Line

Feature Code: PGM

p9*

Description

The Hot Line feature allows the user to access an extension or Speed Dial Directory number simply by going off hook. This feature is useful for elevator phones and some other applications.

Setup

1. While the telephone is idle, press PGM

HOTLINE TO :NULL chg

2. Press

3. Enter the speed dial directory number or extension number to which this

[chg].

HOTLINE TO :_ bksp save chg

extension is to be connected when the phone goes off hook. Then press

[save].

p9*

4. Select if this destination is to be immediate or delayed.

Telep h o n e Setu p

2-36 Emerald ICE Deluxe Telephone User Guide

a. If you select

function is invoked.

b. If you select

1) Press

displays.

[chg] until the appropriate delay time (in seconds)

HOTLINE TO :xxx immediate delay

[immediate], you hear a confirmation tone and the

[delay]:

DELAY TIME :1 chg

Invoke Hotline

1. While the telephone is idle, lift the handset or press the is placed to the selected destination either immediately or after the delay time.

2. Hang up to finish the call.

Operational Notes

• If delay mode is selected other calls can be placed during the delay period.

• The Hotline feature code Feature/DSS Button.

2.23 Voice Announce

PGM

p9*

button. A call

can be programmed on an available

Feature Code: PGM

p98

Description

A Deluxe Telephone has the benefit of receiving intercom calls in three ways:

• Voice Announce Hands-free reply mode

• Voice Announce Privacy Mode

• Tone Ringing Mode

The Status Bar Lamp and Feature/DSS Button (if programmed) will indicate:

Mode

Voice Announce – Handsfree

Voice Announce – Private

Button Lamp

Green LED VA-HF MODE single burst

Red LED VA-PRIVACYMODE single burst

Momentary Confirmation

Confirmati on Tone Heard

tone

Status Bar (when intercom call rec’d)

Solid Red LED

Slow Flashing Red LED

Tone Ring Mode

No LED lit TONE RING MODE single burst

tone

Emerald ICE Deluxe Telephone User Guide 2-37

Fast Flashing Green LED

Telep h o n e Setu p

Setup

1. While your extension is idle, press PGM tone and the display indicates the new mode set:

VA-PRIVACY MODE

VA-HF MODE

TONE RING MODE

p98

. You hear a confirmation

2. Press

PGM

p98

again to advance through each of the available modes.

Receiving a Call in VA-HF Mode

When your extension is idle, you will be alerted of intercom calls by one tone burst. The voice connection is then established immediately and you can respond to the calling extension via the speakerphone.

Receiving a Call in VA-Privacy Mode

1. When your extension is idle, you will be alerted of an intercom call by one tone burst. The voice connection is then established immediately with the Mute function activated at your extension. You hear the calling extension voice announcement over the speaker, but the microphone in your telephone is disabled.

2. You can:

a. Lift the handset for privacy.

b. Press the

caller using the speakerphone.

button to deactivate the Mute feature and speak with the

Receiving a Call in Tone Mode

1. When your extension is idle, you will be alerted of an intercom call by a double-burst tone which is repeated until you respond or until the call follows a Call Forward route.

Telep h o n e Setu p

2. You can:

2-38 Emerald ICE Deluxe Telephone User Guide

a. Lift the handset for privacy.

b. Press the

caller using the speakerphone.

button to activate the speakerphone and speak with the

Operational Notes

• During Tone Ring, the red LED associated with the

If a Feature/DSS Button has been programmed with the Intercom Mode Selection Code ( the current mode selection as follows:

•Voice Announce – Hands-free, LED will light steady green.

•Voice Announce – Privacy, LED will light steady red.

•Tone Ring Mode - LED will not light

PGM

P98

) the LED associated to that button will indicate

button will flash.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-39

2.24 Messaging-Status Text

Feature Code: PGM

p90

Description

You can invoke a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another Deluxe Telephone user calls an extension with an active Status message, the message is displayed at the calling extension.

Setup

1. From idle, press PGM choice:

a. To enter a custom message, press

alpha-numeric chart and dial-pad to write the message.:

b. Press

to advance to the next character position or to enter a space.

p90

EMPTY store next chg

. The display shows the first message

[chg] and then use the

Telep h o n e Setu p

c. Press [save].

Or...

d. Press

3. To activate the message, press

[next] until the appropriate pre-programmed message

displays.

Deactivate

1. The extension must be idle.

2. Press PGM

p*90

STATUS MSG DEL

[store].

. The following display momentarily shows:

2-40 Emerald ICE Deluxe Telephone User Guide

Operational Notes

• Dial Pad Key 1 is used to select special characters.

• Dial instead of a letter in this character position.

•When * is pressed after a letter has been selected for this character is forced to lower case.

• Use # to insert a space.

• Use # to advance to the next character position.

• Messages can be 16 letters/symbols maximum.

•The Message – Status feature code can be stored on an available Feature/DSS Button.

•When the Message – Status feature code is stored on a Feature/DSS Button, that button is used to activate and deactivate the status message.

before any dial pad key to insert the numeral on the dial pad key

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-41

2.25 Night Mode/Activate

Feature Code: PGM

p63

Description

After-hours operation can require different ringing patterns than those during normal business operations. The system can be placed into Night Mode as one of the available Service Modes.

Any extension can manually switch the system service from day to night mode, or vice-versa, using the Attendant Administration (password is required). The attendant extension can set the system mode of operation using the Night Mode code or a Feature/DSS Button programmed with the code for simple one-button operation.

Change Service Mode

1. At the attendant extension:

a. Press the Feature/DSS button programmed with the Service Mode

feature code or enter the feature code will be displayed.

PSWD :_

PGM

p63

. The following

2. The Service Mode is advanced to the next mode.

3. Repeat until the appropriate mode of service displays.

Telep h o n e Setu p

2-42 Emerald ICE Deluxe Telephone User Guide

b. Enter the attendant extension password.

2.26 Voice Page (Allow/Deny)

Feature Code: PGM

p#9

Description

You can block one-way page announcements at your extension by dialing the Page Deny code. The Voice Page (Allow/Deny) feature does not affect enabled Background Music.

1. When the extension is idle, press

PAGING DENY

momentarily displayed if the previous setting was

2. To enable page announcements at your extension press

PAGING ACCEPT

PGM

p#9

. The following will be

PAGING ACCEPT.

PGM

p#9

again.

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-43

Operational Notes

• You will still hear intercom calls and private voice announcements.

• The Page Allow/Deny feature code can be programmed on a Feature/DSS Button.

2.27 Pause Insertion

Feature Code: PGM

p70

Description

Pause Insertion is used to add a delay in dialing on outgoing outside line calls. You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowing you to monitor the progress of the call.

A pause will appear as “

When storing numbers in speed dial, use the feature code PGM a pause.

P” on the display.

p70

to insert

Operational Notes

• A pause occupies one digit position when stored in speed dial.

Telep h o n e Setu p

2-44 Emerald ICE Deluxe Telephone User Guide

2.28 Phone Lock/Unlock

Feature Code: PGM

p97

Description

This feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password.

Locking the phone will block 9-1-1 calls.

Lock Your Phone

1. Press PGM

p97

PSWD :_ bksp show chg

2. Enter the current password (The factory default for ext. 401 is “9999”, for all others it is “0000”) and then press

LOCK PHONE pswd yes no

3. Press

4. No outside line calls can be made at this extension.

[yes].

PHONE LOCKED

[show].

Emerald ICE Deluxe Telephone User Guide 2-45

Telep h o n e Setu p

Unlock Your Phone

1. Press PGM

p97

PSWD :_ bksp show chg

2. Enter the current password and then press

LOCK PHONE pswd yes no

3. Press

4. Outside line calls can now be made at this extension.

[no].

PHONE UNLOCKED

[show].

Operational Notes

• When your extension is locked, you can only make intercom calls. You can still answer calls and retrieve calls on hold while your extension is locked.

• If you try to make a CO line call from a locked telephone, you will hear error tone and the display will show “

• The Phone Lock feature code can be programmed on a Feature/DSS Button.

PHONE LOCKED.”

Telep h o n e Setu p

2-46 Emerald ICE Deluxe Telephone User Guide

2.29 Speakerphone

Feature Code:

Description

The Emerald ICE Deluxe Telephones are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free calls. The Speakerphone is disabled when Headset Mode is enabled.

Placing a Call

1. Press an idle outside line button or dial an intercom number.

2. The

3. Press

button LED lights immediately and the speakerphone is active.

to hang up the call.

Answering a Call

1. While your phone is ringing, press the

2. The

3. Press

button LED lights immediately and the speakerphone is active.

to hang up the call.

button.

Operational Notes

• The speakerphone function is impacted by environmental conditions.

• To dial intercom numbers directly from an idle condition, the Hot Key setting must be Enabled. Otherwise, the extension user must press a programmed Intercom Button or press the extension number.

• For privacy, you can lift the handset at any time to exit from Speakerphone mode.

button prior to dialing the

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-47

2.30 Status Lamp

Description

The Deluxe Telephone uses a dual colored LED Status Bar Lamp to assist the user in recognizing the extension status. The Status Bar Lamp will give these visual indications:

Flash

Rate

Fast 1 Incoming outside line

Slow 2 Mute Message Waiting

Steady 3 Speakerphone/Headset in

Priority Red Lamp Green Lamp

Incoming Intercom

Ringing

use

Ringing

Call Forward active

Operational Notes

N/A

Telep h o n e Setu p

2-48 Emerald ICE Deluxe Telephone User Guide

2.31 Volume Control

Description

The Emerald ICE Deluxe Telephone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted:

• Background Music

•Ringing

•Handset

•Speaker

•Headset

You can adjust the volume for each function while that function is in use.

You can adjust ringer volume while the telephone is idle.

While the function is active, press the function is now set and will be retained for any future use of this mode.

as necessary. The volume for this

Operational Notes

N/A

Telep h o n e Setu p

Emerald ICE Deluxe Telephone User Guide 2-49

Telep h o n e Setu p

2-50 Emerald ICE Deluxe Telephone User Guide

Making Calls

3.1 Making an Outgoing Call

Feature Code:

Description

Access to Outside Lines, is available using several ways. They can be accessed by:

• Dialing the specific outside line (lines

• Pressing a programmed outside line button. Refer to Section 2.17 for DSS key

To dial an outside line;

1. Press one of the outside line buttons of an idle outside line where the LED

2. When you hear dial tone, dial the telephone number.

700-757

group (

programming instructions.

All extensions are programmed with CO Line buttons for CO Lines 1~6.

is not illuminated. If the handset is still on-hook, the Speakerphone LED will be illuminated.

) or outside line

3. Hang up to end the call or press

to hang up.

Operational Notes

• If a CO Line is busy when the access attempt is made, a busy tone is heard and momentarily the telephone returns to an idle status.

, if you are using the speakerphone,

Emerald ICE Deluxe Telephone User Guide 3-1

Making Calls

3.2 Making an Intercom Call

Feature Code:

401-464

Description

To make an intercom call, dial the extension number.

Or…

Press one of the pre-programmed Feature/DSS Buttons of the extension that you want to call. Refer to Section 4.17 for instructions on programming the Feature/DSS Buttons.

Operational Notes

• Some applications may require a button to indicate use of the intercom feature at extensions. To meet this requirement, the feature code

programmed on an available Feature/DSS Button for use.

• Auto Line Selection is set to “ICM” (Intercom) by default, therefore, intercom dial tone is heard automatically when lifting the handset or when press-

ing the

button.

can be

Making Calls

• When calling an extension that is in Voice Announce mode you can Force To n e Ring by

after the extension number.

3-2 Emerald ICE Deluxe Telephone User Guide

3.3 Making a Call Using Account Code

Feature Code:

Description

If you would like a call to be associated with a specific account number in the Emerald ICE Station Message Detail Reporting (SMDR), you must enter an account code before making the call. The account code length is predetermined and programmed to be between 2 and 8 digits.

1. Dial the Account Code access number

2. Enter a valid account code. The Emerald ICE system automatically accesses an idle outside line.

3. Dial the telephone number.

Operational Notes

• If you dial an invalid account code, you will hear an error tone.

• When you dial a valid account code, the call is monitored for toll restriction against the Class of Service associated with the entered Account Code.

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-3

3.4 Auto Redial

Feature Code: PGM

P78

Description

You can use Auto Redial (AR) to dial the last number that you dialed. The system waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs up and tires the call again. The number of attempts the phone will make is designated in the system programming.

Default is 2 attempts

1. Hang up when you place a call and receive a busy signal.

2. Press PGM

P78

Operational Notes

•The Feature Code PGM

Button on the Deluxe Telephone to be used with the Auto Redial feature.

P78

can be programmed under a Feature/DSS

• The system will continue redial attempts until:

• The number of redial attempts and the timed interval between attempts are

Making Calls

3-4 Emerald ICE Deluxe Telephone User Guide

- The Call rings through and the caller picks up.

- The maximum number of attempts is reached. (2-15)

- Any other feature is used on the telephone.

set in system programming and are not changeable at the individual extensions.

3.5 Calling the Operator/Attendant

Feature Code:

Description

The extension that is programmed as the Attendant may receive internal calls via a programmed Operator Code.

To call the attendant/operator, press

Operational Notes

• The Operator Code is in addition to the default assigned three-digit intercom number for the extension.

• The attendant three-digit extension number can be programmed in any Feature/DSS Button.

3.6 Meet-Me Conference

Feature Code:

860-867

Description

The Meet-Me Conference feature is used to join multiple parties in one conversation. The system provides eight separate conference bridges. (4 parties maximum each.) Callers can be easily transferred to these bridges. Users may simply dial the location number. Outside parties can join the conference using the automated attendant by dialing the bridge number at the Auto Attendant greeting.

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-5

Transfer a Caller to a Meet Me Conference

1. Press

2. Dial the Meet-Me Conference destination for this call. (

860-867

3. Hang up to complete the transfer.

while connected with another extension or outside line.

Join a Meet-Me Conference

1. Dial the Meet-Me Conference destination to join (

2. Hang up when finished.

860-867

Join a Meet-Me Conference from the Auto Attendant

1. Dial the Meet-Me Conference destination to join (

860-867

2. Hang up when finished.

)when the automated attendant answers.

Operational Notes

• Up to 4 simultaneous connections may join any one conference.

Making Calls

• Up to 8 simultaneous conferences may be established at any one time.

3-6 Emerald ICE Deluxe Telephone User Guide

3.7 Supervised/Unsupervised Conference

Feature Code: PGM

P77

Description

The Emerald ICE system can accommodate eight, 4-party conferences simultaneously. Conferences can include a maximum of 3 outside lines or up to 4 extensions. One telephone station acts as the conference manager and counts as one conference member.

Supervised/Unsupervised

A Supervised Conference is a conference whereby at least one member is an extension of the Emerald ICE system. The Emerald ICE extension that establishes a conference becomes the conference manager and can add and/or delete members of the conference at any time. The conference manager also is authorized to establish an Unsupervised Conference. An Unsupervised Conference is a conference where all members are on outside lines. (1 Extension & 2 Outside maximum)

Establish a Three-party Conference

1. Answer or place the first call (internal or external).

2. Press

3. Place the second internal or external call.

4. Press the

5. Hang up to end the Conference.

button to join the connections together.

Establish a Four-party Conference

1. First establish a three-party conference as described above.

2. Press

3. Place the third call internal or external call.

4. Press the

parties include the controller of the conference.

5. Hang up to end the Conference.

button. The connections will be joined together. Four

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-7

Establish an Unsupervised Conference

1. Establish a conference with two outside lines as described above.

2. Press PGM

extension is returned to idle.

p77

. The Unsupervised Conference is established and your

Rejoin an Unsupervised Conference

1. Press PGM

2. Your extension is rejoined to the conference connection.

p77

Force Release a Conference Member (Conference Controller Only)

1. While engaged in a conference the display shows:

XXX XXX XXX private forced

2. Press

3. Press

[forced]. The following will be displayed.

PRESS DIR#

exit

[exit] to abort the operation and return to the conference.

Making Calls

Or…

3. Dial the directory number (outside line number or Extension number) to release.

4. That member is disconnected.

5. Hang up to end the conference.

3-8 Emerald ICE Deluxe Telephone User Guide

Private Connection with a Conference Member (Conference Controller Only)

1. While engaged in a conference the display shows:

XXX XXX XXX private forced

2. Press

3. Press

Or…

4. Dial the outside line number or extension number to connect or press a

5. That party is removed from the conference and is connected to you.

6. Pressing the

Or…

7. Hang up on the current connection and rejoin the remaining member(s) by

8. Hang up to end the conference/connection.

[private]. The following will be displayed.

PRESS DIR# exit

[exit] to abort the operation and return to the conference.

pre-programmed Feature/DSS button.

pressing

button to re-establish the conference with all members.

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-9

Operational Notes

• The conference manager is the extension that establishes a conference.

• Only the manager can add new parties.

• Only the conference manager is allowed to release any attending party.

• When adding new parties to a conference and while speaking privately to a particular conference member other members of the conference will be connected to Music On Hold.

• When the conference manager exits a conference, the most recently invited internal party will be designated as the new conference manager.

• When a conference is established, each party will hear a conference tone when the Conference Tone is enabled.

• Conferences can only be established using a Deluxe Telephone.

Making Calls

3-10 Emerald ICE Deluxe Telephone User Guide

3.8 Direct Inward System Access (DISA)

Description

The Direct Inward System Access or DISA feature allows you to remotely access system resources such as System Speed Dial, outside line Access, and Intercom dialing. DISA can be accessed via the Auto Attendant as well as by dedicated DISA lines.

Steps 1 through 4 are possible only if a type 4VAA Auto Attendant card is installed on the system.

1. Call into the Emerald ICE

2. Press

Or…

3. The DISA stutter dial tone is heard.

4. Dial an internal number.

or dial the DISA line number directly.

Accessing an Emerald ICE Outside Line

1. Dial

system outside line to dial out.

2. Dial an outside line Group number or speed dial location number to place an outgoing call.

3. Hang up when finished.

+ Extension Password + Extension Number + # to access a

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-11

Operational Notes

• Up to 4 DISA CO lines may be used simultaneously.

• The activation time for a DISA CO line is programmable for “Never,” Day,” “Night” or “Always.”

• If you dial an invalid number your call will be directly transferred to the attendant.

• The DISA Talk Time is programmable for 1, 2, 3, 5, 10, and 15 minutes. By default the DISA Talk Time is set to 1 minute. A warning tone is heard 10 seconds prior to the disconnect operation.

• DISA Talk Time can be extended while connected in a DISA call. To extend the Talk Time: dial

• To disconnect a call originated via DISA before the Talk Time expires, dial

. (This restarts the DISA Talk Timer.)

Making Calls

3-12 Emerald ICE Deluxe Telephone User Guide

3.9 Last Number Redial

Feature Code: PGM

Description

The Last Number Redial feature, or LNR, automatically dials the last number dialed from your telephone. The LNR retains up to sixteen (16) digits. You may either choose a specific outside line by first pressing that outside line button or you can allow the line to be selected automatically by the LNR feature.

Choose an Outside Line First

1. Press an outside line button.

2. Press PGM

Automatically Select an Outside Line

1. Press PGM

Operational Notes

• Last Number Redial doesn’t operate with intercom calls.

• The LNR feature code can be programmed on a Feature/DSS Button.

• LNR will dial the speed dial number and any subsequent manually dialed digits.

• In the event that all CO lines are busy you will hear busy tone and your telephone will display:

ALL CO LNS BUSY

• If the Last Number Redial memory is empty you will hear error tone and the telephone will display:

LNR EMPTY

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-13

3.10 Making Off-Hook Voice Announcements

Description

Off-Hook Voice Announce, or OHVA, allows you to make an off-hook voice announcement over the speaker of a busy extension. To receive an OHVA call, the call must be from the handset. An OHVA call can be rejected.

Placing an OHVA to Another Extension

1. Call the busy extension. The following will be displayed.

EXT XXX BUSY cbck msg next

2. Press

3. Press

[next]. The interactive key options change as follows:

camp voic

[voic] to establish an OHVA call.

OHVA EXT XXX

Receiving an OHVA Call

1. While on a call using the handset, you receive an OHVA call:

EXT XXX OHVA reject

2. Respond to the OHVA caller using the telephone speakerphone (no need to press any buttons) or press

[reject] to end the OHVA call.

Operational Notes

• When placing an OHVA call to an extension that is busy using the speaker-

Making Calls

• If you are on a line and have the Mute feature activated, the line will remain

3-14 Emerald ICE Deluxe Telephone User Guide

phone, the display options will not include the

muted until the Voice Over Busy is complete.

[voic] option.

3.11 On-Hook Dialing

Description

You can make outgoing calls from your Deluxe Telephone using the speakerphone. The

button LED is lit when you are making a call.

1. dial any extension number directly from the keypad without lifting the handset. The Hotkey feature must be active.

Or…

2. Press any outside line button and dial without lifting the handset.

3. When Hot Key is disabled, press the

Operational Notes

N/A

3.12 Paging

Feature Code:

Description

You can make a public announcement to all extensions or to a group of extensions. The Emerald ICE system provides both all-call (heard by all users) and page zone (heard by a specific group of users). Page announcements are heard over the extension speakers.

button or press an idle outside

line button then dial without lifting the handset.

200-208,820

1. While in the idle condition – lift the handset.

2. Dial the Zone Page access code (extensions)

extensions or

designated as All Call Page or dial the All Call Page access code

You hear the Page Alert Tone.

4. Make a paging announcement.

5. Hang up when finished.

820

201–208

for external page. Press the Feature/DSS Button

for

200

Emerald ICE Deluxe Telephone User Guide 3-15

Making Calls

Operational Notes

• The Page Allow/Deny feature code may be programmed on a Feature/DSS Button.

3.13 Saved Number Redial

Feature Code: PGM

p51

Description

The Saved Number Redial, or SNR feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number – Saved Number Redial (SNR).

SDN

After you’ve placed an outside line call to a number that you would like to store, press

Number memory.

PGM

p51

. The dialed number is stored in the Saved

SNR

When the telephone is idle, press the Feature/DSS Button designated as SNR or press

PGM

p51

. The stored number is dialed.

Operational Notes

• SDN can store up to sixteen (16) digits.

• When SNR is attempted and the SDN buffer is empty, the display will show

• If all CO lines are busy when the redial is attempted the display will show”

•The Save Dialed Number/Saved Number Redial feature code can be pro-

Making Calls

3-16 Emerald ICE Deluxe Telephone User Guide

NO SAVED NUMBER.”

“

ALL CO LINES BUSY.”

grammed on any Feature/DSS Button.

3.14 Speed Dial

Extension

System

500-519

600-699

Description

The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions.

Setup

1. Press PGM

2. Dial the Speed Dial location number (

3. Press

4. Press

5. Enter the number that you want to store, including Pauses (

PGM

codes.

[show]. The current contents are displayed.

[chg].

p70

), Flash (PGM

500

) and Pulse-To-Tone Conversion (#)

–

519

6. Press

7. Repeat from step 2 to continue programming Speed Dial locations from step

[save]. That number is stored in this speed dial location.

2 above or hang-up (press

twice) to exit.

System Selects the Outside Line Automatically

Dial the Speed Dial location number (

–

699

500

–

519,600

You Select the Outside Line to Use

1. Press the desired outside line button or dial the outside line directory number.

2. Press

3. Dial the Speed Dial location number (

PGM

–

699

500

–

519,600

Making Calls

Emerald ICE Deluxe Telephone User Guide 3-17

Operational Notes

• Only a Deluxe Telephone can program System Speed Dial bins using Attendant Administration.

• Speed bins may be chained.

• Pauses and Flashes may be stored in Speed Dial.

• If you access an empty bin the display will show “

SPEED NO. EMPTY.”

Making Calls

3-18 Emerald ICE Deluxe Telephone User Guide

Calling Features

4.1 Answering Machine Emulation

Description

The Answering Machine Emulation feature requires the optional Emerald ICE Voice Mail System. Whenever your voice mailbox answers a call, the Emerald ICE allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call.

1. When an extension user voice mailbox answers a caller, you’ll hear an alert tone. The Feature/DSS Button programmed for Voice Mail (

will flash green at a fast rate.

PGM

p64

)

2. Press the flashing Voice Mail button. The button LED will now flash green at a slower rate. The display shows:

MONITOR VM CALL yes no

a. Press the softkey beneath

mail button will light steady green. At this time you are monitoring the caller and message in progress.

Or…

b. Press the softkey beneath

yes] to monitor call. The LED of the voice

no] to exit this mode.

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-1

4. If you select the softkey beneath yes], the display shows:

MONITORING answer exit

5. Press the softkey beneath remove him from the voice mailbox. The voice mail button LED will extinguish.

6. Press the softkey beneath

Operational Notes

• To Monitor or Answer a call, action must be taken before the “Monitor Time” expires. Monitor Time starts at the time the caller is connected to the user’s voice mail box.

4.2 Call Back (CO Line)

Description

answer] to be connected to the caller and

exit] to leave the caller in the voice mailbox.

Calling Features

The Call Back feature allows you to queue a busy outside line for use when it becomes available.

1. Press a busy, programmed outside line button (steady red LED) or outside line group button, or dial an outside line access group number (

700

read:

2. Press the softkey beneath

dial pad.

–

756

). You will hear busy tone and the display will

CO LN BUSY XXX

cbck

cbck] Interactive Soft Button or Dial

on the

4-2 Emerald ICE Deluxe Telephone User Guide

3. You will hear a confirmation tone and the display will read:

CBCK TO LINE XXX

4. A few moments later, the display will return to an idle state.

5. When the selected outside line, or an outside line in the selected outside line group, becomes available, you will hear fast ringing at the extension and the display will read:

CBCK TO LINE XXX reply del

6. Press the softkey beneath reply] to be connected to the available outside line and dial as usual

Or...

7. Press the softkey beneath

del] to delete the outside line callback.

Operational Notes

• During call back alert tones, lifting the handset will directly connect the extension user to the selected CO Line calling back.

• Every extension may Call Back only one busy CO line at the same time.

•The Call Back Alerting Ring Time is 10 seconds. If the call back goes unan- swered during the 10 seconds ring time the call back is canceled.

• CO lines that have Call Back requests will recall the Call Back initiator. The Call Back CO line will become available to other extensions if the call back extension doesn’t answer within 10 seconds.

• During the time that the Call Back is recalling the initiator, a new incoming call will take precedence over Call Back and will be answered when the extension goes off hook.

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-3

4.3 Call Back (Extension)

Description

When you call an extension that is busy, in Do Not Disturb, or idle, you can use the Call Back-Extension feature to queue your call so that it will be placed as soon as

the extension is available.

1. Dial the extension number of the busy extension.

2. If the dialed extension is in Tone Ringing Mode, the display shows:

EXT XXX cbck msg

3. If the extension you are calling is busy, the display shows:

EXT XXX BUSY cbck msg next

Calling Features

4. Press the softkey beneath cbck

5. You will hear a confirmation tone and the display will read:

CBCK TO EXT XXX

6. Your extension will return to idle status.

]

4-4 Emerald ICE Deluxe Telephone User Guide

To Answer a Call Back:

1. When the call back begins, your extension will ring a special call back alert ring for 30 seconds and the display shows:

CALL BACK TO XXX reply del

a. Lift the handset or press

Or…

b. Press the softkey beneath reply

To cancel all active call backs prior to receiving Call Back Alert ringing:

1. Press PGM

p##

] to activate Call Back.

Operational Notes

• If you press the softkey beneath del] during the Call Back Alert ringing, the Call Back will be cancelled and the display will show:

CBCK DELETE XXX

• To activate a Call Back at an extension that is in the Voi c e Anno u n ce mode, you must first Force Tone Ring. (Refer to

• If the call back is not answered during the reply alert ringing, the response message will be displayed until you press either the softkey beneath

], or the softkey beneath del].

Section 4.11)

• The call back process begins when both your extension and the called party’s extension are in idle.

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-5

4.4 Call Park/Call Park Answer

Feature Code: PGM

p73

Description

The Call Park/Call Park Answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the Call Park code extension number where the call is to be/has been parked.

1. While connected to an outside line call, press

pre-programmed Feature/DSS Button designated as CALL PARK (if programmed).

2. Dial the extension number where this call is to be parked, or press the Feature/DSS Button of the extension where this call is to be parked.

3. The outside line call is parked at that extension.

4. Hang up the phone.

(PGM

p73

) followed by the

PGM

p73

or press

Call Park Answer

1. While the phone is idle, press PGM

pre-programmed Feature/DSS Button designated as CALL PARK.

p73

or press the

2. Dial the extension number where this call is to be parked, or press the

3. You are connected to the call.

Operational Notes

• Each telephone/extension has one personal extension number used to park

• From your telephone you can park a call at any active extension number.

•The Call Park feature code may be programmed on any programmable Fea-

Calling Features

• Calls can be retrieved from any extension.

• Calls that are parked follow the Transfer Recall Timer and will ring the initi-

4-6 Emerald ICE Deluxe Telephone User Guide

Feature/DSS Button of the extension where this call is parked.

one CO line call.

ture/DSS Button.

ating extension when that timer has elapsed.

4.5 Call Pick Up (Group)

Feature Code:

Description

The Call Pick Up (Group) feature is used to answer calls ringing at another extension.

When you hear another extension in your pickup group ringing, press

Or…

When you hear an extension in a different pickup group ringing, dial that Call Pick Up Group number (

260-267

Operational Notes

• If the call at the dialed extension has stopped ringing, you will hear an error tone and the display on a Deluxe Telephone will show “

FAILURE

•The Call Pick Up Group feature code can be programmed on any Feature/DSS Button.

.”

PICKUP

• If several calls of the same priority are ringing at the extension, the calls are answered in the order they are received.

Emerald ICE Deluxe Telephone User Guide 4-7

Calling Features

4.6 Camp On (Extension)

Description

The Camp On feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp On alert tone.

1. Call a busy extension. The display shows:

EXT 402 BUSY cbck msg next

2. Press the softkey beneath to:

3. Press the softkey beneath Camp On alert tone and the display shows:

4. When the busy extension goes on hook or places the current call on hold, the extension rings.

next]. The bottom line on the display changes

camp voice intru

camp]. The user of the busy extension hears the

CAMP ON EXT 403

Operational Notes

• Each extension can have only one Camp On at the same time.

• While waiting for a busy extension the caller hears music.

Calling Features

4-8 Emerald ICE Deluxe Telephone User Guide

4.7 Do Not Disturb (One Time)

Feature Code: PGM

Description

The One-Time Do Not Disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call.

1. While you are connected with a call and a new call rings at your extension. To cancel ringing for this call, press a pre-programmed Feature/DSS Button designated as DO NOT DISTURB or press

2. Do Not Disturb (One Time) is activated.

3. Do Not Disturb (One Time) will deactivate when the current call is disconnected.

PGM

Operational Notes

•The Do Not Disturb (One Time) feature code may be programmed on a Fea- ture/DSS Button.

• A Feature/DSS Button programmed for the Do Not Disturb code will flash at a fast rate while Do Not Disturb (One Time) is active.

Emerald ICE Deluxe Telephone User Guide 4-9

Calling Features

4.8 Do Not Disturb (Override)

Description

The Do Not Disturb – Override feature allows you to override the Do Not Disturb condition at another extension.

Do Not Disturb-Override is available only if Intrusion ( calling extension.

Section 4.16) is active on the

Calling an Extension in Do Not Disturb

1. Place intercom call to the extension in Do Not Disturb. You will hear Do Not Disturb tone and the display indicates the condition of the called extension:

EXT 403 DND override

2. Press the softkey beneath

3. The called extension begins to ring.

override].

Operational Notes

• An extension in Do Not Disturb that has been override may invoked Forced Intercom Call Forward.(Refer to Section 4.10)

•The Do Not Disturb feature code may be programmed on a programmable Feature/DSS Button.

Calling Features

4-10 Emerald ICE Deluxe Telephone User Guide

4.9 Flash (CO Line)

Feature Code: PGM

Description

The Flash – CO Line feature is used with a call waiting feature from your telephone company company to answer the waiting call.

While connected to an outside line with a waiting call, press

. Flash – CO Line is used to generate a hook switch signal to the telephone

PGM

p3.

Operational Notes

• At a Deluxe Telephone, when the flash code is dialed “CO Flash” will be

displayed temporarily.

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-11

4.10 Forced Intercom (Call Forward)

Feature Code: PGM

Description

Using the Forced Intercom-Call Forward feature, you can immediately forward tone ringing intercom calls to the attendant by pressing the Do Not Disturb button.

1. When your telephone is set to Tone Ri n g and another station is calling you, the display shows:

STA xx CALLING

2. Press

3. The ring is discontinued and the call is sent to the programmed attendant.

PGM

. The display shows:

DO NOT DISTURB

Calling Features

4. Your extension remains in Do Not Disturb mode until deactivated.

Operational Notes

• When Forced Intercom Call Forward is activated, the calling party connection is an intercom call to the attendant extension.

• You cannot activate Forced Intercom Call Forward if another Call Forward mode is already enabled.

4-12 Emerald ICE Deluxe Telephone User Guide

4.11 Forced Intercom Tone Ring

Feature Code:

Description

You can use the Forced Intercom Tone Ring feature to cause the called telephone to ring when you initiate an intercom call. After a Voice Announce connection has been established to an extension, you may change the alert signal at that extension from Voice An n o u nce to Tone Ring.

1. Establish an intercom call to an extension in Voice Announce mode. Your telephone will display:

VOICE CALL xx

msg

2. Press

Announce to Tone R i n g. Your telephone will display:

to change the alert signal at the called extension from Voic e

CALLING STA 10 cbck msg

3. A Tone Ring alert signal is sent and continues at the called extension until it is answered. If your call remains unanswered, you can dial * again to

return to Voice Call Announce mode.

Operational Notes

• It is not possible to force an extension from Tone Ring mode to Voice Announce mode if Tone R i n g was selected in the destination.

• To leave a Callback request at a called extension that doesn’t answer, the alert signal must be set for Tone Ring.

Emerald ICE Deluxe Telephone User Guide 4-13

Calling Features

4.12 Hold

Feature Code:

Description

You can place any outside line on Hold by pressing the

place on Hold, the green LED indicates that this is your holding line and flashes at double wink rate. The same system hold line will flash the red LED at all other extensions.

1. While on a line, the line green LED is flashing at a double wink rate.

2. Press

placed on System Hold.

. The line green LED now flashes at a slow rate and the call is

button. When a line is

Operational Notes

• Any party who is placed on Hold will hear music if available.

Calling Features

4-14 Emerald ICE Deluxe Telephone User Guide

4.13 Exclusive Hold

Feature Code:

Description

When using the PGM on Exclusive Hold.

While connected on an outside line, press

button and

together, you can place an outside call

PGM

and then press

Operational Codes

• When you place a CO line call on Exclusive Hold, the green LED for that line at your telephone will flash fast and the red LED will light steady at other extensions for that CO line.

• A CO line call will be placed on System Hold (Refer to Exclusive Hold time expires. You will hear a tone alerting you that the timer has expired and the hold condition for that CO line changes to System Hold. The green LED at your telephone will flash slowly and the red LED at other extensions will begin to flash slowly.

• Exclusive Hold is used only for CO line calls.

Section 4.12) after the

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-15

4.14 Hold Reminder

Description

The Emerald ICE system provides a programmable timer to remind you that a call has been left on System Hold or Exclusive Hold. When Hold Reminder is enabled, you will hear one ring tone repeated each time the selected time expires.

Operational Notes

• Hold Reminder applies to both intercom and CO line calls.

• Hold Reminder applies to CO line calls that are on System Hold (Refer to Section

4.12

) or Exclusive Hold (Refer to Section 4.13).

Calling Features

4-16 Emerald ICE Deluxe Telephone User Guide

4.15 Holding Call Answer

Feature Code:

Description

The Holding Call Answer feature allows you to place a call on hold and retrieve calls from hold by pressing the extension, Holding Call Answer will access the outside line that has been holding the longest while placing the current call on hold.

Holding Call Answer works for all outside lines. It is possible to handle calls that do not appear (no button) at an extension via Holding Call Answer.

1. When one or multiple calls are holding at your extension, press

oldest holding call is connected.

2. Press

3. Press

4. Repeat as required for any calls on hold. (From your extension)

again to place this call on hold.

again to answer the next oldest holding call.

button. When multiple calls are holding at an

. The

Operational Notes

• Holding Call Answer will also operate for intercom calls placed on hold.

• If the person on hold hangs up, the system will automatically release the held CO line.

Emerald ICE Deluxe Telephone User Guide 4-17

Calling Features

4.16 Intrusion

Description

The Intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via Extension programming (“Intrusion Active” = Y). Intrusion can be invoked both on a busy outside line and to a busy extension.

1. Press the busy outside line button or dial a busy extension number.

a. If calling to a busy extension, the display shows:

EXT XXX BUSY cbck msg next

b. Press the softkey beneath

camp voic intru

c. If accessing a busy outside line, the display shows:

CO LN BUSY XXX cbck intru

2. Press the softkey beneath conversation.

3. Hang up to disconnect.

next].

intru]. You are joined into the existing

Operational Notes

• An Intrusion Tone will be presented to all parties when Intrusion is invoked (extensions and CO Lines).

Calling Features

4-18 Emerald ICE Deluxe Telephone User Guide

4.17 Meet Me Page

Feature Code: PGM

p59,#

Description

Any internal or external page announcement can be answered using a Meet Me Page code. After hearing a page announcement, you can dial the Meet Me Page

code from any telephone and be connected to the person paging you.

1. While a page is currently in progress, the telephone displays:

STA xx PAGE

2. Press

or PGM

p59

EXT XXX TALK

. The display shows:

Operational Notes

• A page may be answered at any telephone using the Meet Me Page code, even if the page announcement is not heard over the telephone speaker.

• The page may be any zone page or all page.

•The Meet Me Page code may be programmed on any Feature/DSS Button.

Calling Features

Emerald ICE Deluxe Telephone User Guide 4-19

4.18 Note Pad

Feature Code: PGM

p5*

Description

The Note Pad feature enables you to enter a telephone number while on a call and dial it later on.

1. While connected to an outside line, press the pre-programmed Feature/DSS Button designated as NOTE PAD or press

bksp save chg

2. Using the dial-pad, enter the number to be stored and then press the softkey beneath returns to the outside line connected status.

save]. You hear a confirmation tone and the display

PGM

p5*

Dialing the Number Stored in Your Note Pad

1. While the telephone is idle, press PGM

outside line button to place this call and then press

p5*

or press a programmed

PGM

p5*

2. Hang up to end the call.

Operational Notes

•The feature code PGM

• Only 1 number can be stored using the Note Pad feature.

Calling Features

4-20 Emerald ICE Deluxe Telephone User Guide

ton.

p5*

can be programmed in a Feature/DSS But-

4.19 Messaging-Call Me (Text or Voice)

Feature Code: PGM

p96

Description

A busy or unattended Deluxe Telephone can be notified of a call attempt via the Emerald ICE Messaging feature.

A message may be sent and received in several forms:

• A Call Me Message

• A customized text message

• A pre programmed text message (can messages)

• A Voice Mail Message

Sending a Call Me Message Waiting

1. You place a call to an extension and without an answer or busy…

CALLING STA xxx cbck msg

STAxxx BUSY cbck msg next

2. Press the softkey beneath

3. Press the softkey beneath Your extension returns to idle after displaying:

msg]. The following is displayed.

MESSAGE TYPE call me preprog

call me]. You will hear a confirmation tone.

MSG TO EXT XXX

Emerald ICE Deluxe Telephone User Guide 4-21

Calling Features

Sending a Text Message

1. You place a call to an extension without an answer or busy…

CALLING STA xxx cbck msg

STAxxx BUSY cbck msg next

2. Press the softkey beneath

3. Press the softkey beneath message:

4. Select the text message to send:

a. Press the softkey beneath

displayed to select from the pre programmed list of text messages.

Or…

b. Press the softkey beneath

msg].

MESSAGE TYPE call me preprog

preprog]. You are prompted to select the

EMPTY send next chg

_ bksp save chg

next] until the appropriate message is

chg] to enter a custom message.

Sending a Voice Message (Voice Mail System Required)

1. You place a call to an extension without an answer or busy…

Calling Features

4-22 Emerald ICE Deluxe Telephone User Guide

CALLING STA xxx cbck msg

STAxxx BUSY cbck msg next

Tadiran Telecom Emerald ICD Deluxe User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual