The information contained in this document is proprietary and is subject to all relevant
copyright, patent and other laws protecting intellectual property, as well as any specific
agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”)
rights in the aforesaid information. Neither this document nor the information contained
herein may be published, reproduced or disclosed to third parties, in whole or in part, without
the express, prior, written permission of the Manufacturer. In addition, any use of this
document or the information contained herein for any purposes other than those for which it
was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in
equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use there of nor for the rights of third
parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturerʹs
product(s) are for informational purposes only and are not warranties of future performance
either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales
contract or order confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor
liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales
contract or order confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have encountered an error, please
notify the Manufacturer. All specifications are subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.
Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 September 18,
2003
Revision B February 5, 2004 September 25,
2003
Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.
Changed 911 blocking note to warning.
Changed Audible Help to Help Mode to
match actual telephones.
Added Automated Attendant Setup and
Operation.
Table of Contents
1 Introduction ...................................................................................................................1-1
1.1 About Emerald ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
2 Telephone Setup .............................................................................................................2-1
2.1 Reminder-Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
2.4 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
2.5 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
2.6 Busy Ring (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
2.7 Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
2.8 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
2.9 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
2.10 Default Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
2.11 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.12 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
2.13 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
2.14 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
2.15 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
2.16 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
2.17 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
2.18 Feature/DSS Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
2.19 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
2.20 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-34
2.21 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
2.22 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.23 Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
2.24 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
2.25 Night Mode/Activate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
2.26 Voice Page (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
2.27 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44
2.28 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45
2.29 Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47
2.30 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-48
2.31 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49
TC
Emerald ICE Deluxe Telephone User Guide TOC-1
3 Making Calls................................................................................................................. 3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.3 Making a Call Using Account Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.5 Calling the Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Making Off-Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.11 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.12 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
4 Calling Features............................................................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.6 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.7 Do Not Disturb (One Time). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.13 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.18 Note Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.19 Messaging-Call Me (Text or Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.24 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.25 Transfer and Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.27 Help Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
TC
TOC-2 Emerald ICE Deluxe Telephone User Guide
Introduction
1
1.1 About Emerald ICE
The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital
Hybrid Key Telephone System that includes many advanced features. The System
Configuration is comprised of a Main Service Unit and optional expansion boards
per specific configuration requirement. The components of a basic system include
a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model
Telephone. An Analog Telephone is optionally available.
An illustration of the KSU Main Service Unit, the Deluxe Model Telephone and the
Standard Model Telephone are shown below in
Figure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
KSU Main Service Unit
Standard Model Telephone
Deluxe Model Telephone
Introduction
1
Emerald ICE Deluxe Telephone User Guide 1-1
1.2 Emerald ICE Deluxe Model Telephone
The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm)
with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS
keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference,
Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right
below the LCD Display.
Figure 1-2 Emerald ICE
Deluxe Telephone
Figure 1-2
below shows the keys necessary for use with this manual.
Introduction
1
1-2 Emerald ICE Deluxe Telephone User Guide
1.3 Document Overview
The purpose of this manual is to provide operational instructions on the use of the
main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to
several sections, designed to clearly and quickly provide information to the user.
The sections are:
Section 1 - Introduction - this section describes the basic Emerald ICE system
components, the Deluxe Model Telephone, an overview of this manual and the
applicable documentation.
Section 2 - Teleph o n e Setup - this section provides descriptions of the Deluxe
Telephone Setups including; Setting Defaults, Do Not Disturb, Call
Forwarding, Passwords, Feature/DSS Button Programming, Phone
Locking/Unlocking and Night Mode operation as well as basic telephone use.
Section 3 - Making Calls- this section provides operational descriptions of the
basic call features such as Intercom, Speed Dial, Conference, Paging and Last
Number Redial, among other features.
Section 4 - Calling Features- this section provides operational descriptions of
some of the in-progress call features such as Hold, Intrusion, Memo Pad,
Monitor, and Answering Machine Emulation among other topics.
1.4 Applicable Documents
The following manuals should be available for use in conjunction with this
manual.
• Emerald ICE Installation and Maintenance Manual
Introduction
1
Emerald ICE Deluxe Telephone User Guide 1-3
NOTES
Introduction
1
1-4 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
2.1 Reminder-Extension
Feature Code: PGM
p92
Description
The Emerald ICE allows you to activate your own private alarm on your telephone
to remind you of special appointments, events, etc. When the alarm activates, you
will hear tone ringing. After the alarm rings, it is automatically canceled. You can
program the alarm to operate one time or repeatedly. When programmed for
repeated calls, the alarm will sound at the same time everyday.
Activate Reminder-Extension
1. Press PGM
2. Press
3. Enter new time in HHMM 24-hour format.
4. Press
5. Select
Notification
1. Alarm sounds and the display shows:
p92
[chg] to enter a new alarm alert time.
[save].
[one], for a one-time alarm or [always] for repeated.
. The current time displays (NULL=none).
2. Press
remain until
ALARM REACHED
ack
[ack] to stop the alarm or wait for it to stop. The display will
[ack] is pressed.
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-1
Deactivate Alarm Clock-Extension
1. Press PGM
2. Press [del].
p92
. The current time displays (NULL=none).
Operational Notes
•The Reminder-Extension feature code PGM
under any programmable Feature/DSS Button.
• Reminder-Extension will be automatically canceled after the programmed
Alarm Play Time is reached.
• The display will be unchanged until
phone is used for another call.
2.2 Auto Hold
Feature Code: PGM
p92
[ack] is pressed or when the tele-
p94
can be programmed
Description
The Auto Hold feature will automatically place the current call on hold if you are
on a call and you press an outside line button. For example, if you are currently on
a call on the first line and you press a second line, the call on the first line will be
placed on Exclusive Hold automatically. Similarly, if you are currently on an
intercom call with another Emerald ICE extension and you press an outside line
button, the intercom call will be placed on Exclusive Hold. You do not need to press
Hold unless you want to place a call on System Hold.
Setup Auto Hold
1. Press PGM
2. You hear confirmation tone and the display shows:
3. The extension returns to an idle state.
Telep h o n e Setu p
2
2-2 Emerald ICE Deluxe Telephone User Guide
p94
.
AUTO HOLD ALLOW
Enable Auto Hold
1. While connected to an intercom or outside line call, press another outside
line button, if programmed.
2. The current connection is placed on hold and the next connection is
established.
Cancel
1. Press PGM
shows:
2. The extension returns to an idle state.
p*94
. You hear confirmation tone and the display
AUTO HOLD DENY
Operational Notes
•The Feature Code PGM
ton on a Deluxe Telephone. To enable/disable the feature, toggle the Feature/DSS Button.
• If you access an idle line and skip to another line before dialing, the first line
will not be automatically placed on Hold. (A line must be connected with an
active call; either you dialed a number or answered a ringing line.)
• Auto Hold places a call on Exclusive Hold.
•If you have the Auto Hold feature programmed on a Feature/DSS Button, the
Feature/DSS Button LED will light when the feature is enabled.
p94
can be programmed under a flexible but-
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-3
2.3 Automated Attendant
Feature Code: PGM
p#0
The Automated Attendant features will not be available unless a 4VAA card
is installed in the Emerald ICE System.
Description
The Emerald ICE Auto Attendant option can greatly enhance business office
productivity by providing either a full-duty automated attendant to handle all
incoming system calls or a part-duty automated attendant to handle overflow
traffic only when the primary attendant cannot handle calls or after hours when
the position may not be staffed.
The optional 4VAA Automated Attendant card may be added to the Emerald ICE
System. It is installed inside of KSU1 and provides a maximum of 120 seconds of
programmable voice announcements. The 4VAA provides four ports to handle
four (4) simultaneous callers. These voice announcements include: Day, Evening,
Noon and Temporary greeting messages; Waiting, Invalid, Busy, No Answer,
Good-Bye and Inquiry prompts/instructions. The maximum recording time for
each greeting/message and the actual recording for each voice announcement is
setup via Attendant Administration.
Telep h o n e Setu p
Automatic CO Line Ringing time settings must be programmed in Time Switching
and completely set for a seven (7) day week for Automatic CO Line Ringing
Modes to properly follow a automatic switching schedule.
Setup Automated Attendant
Proper setup of the automated attendant will require some planning prior to
entering the setup session. Adequate planning of announcements and the required
results are essential to deploying a successful automated attendant operation.
Consider the ten (10) messages/greetings and any specific telephone system
dialing operations that have been established.
2
2-4 Emerald ICE Deluxe Telephone User Guide
The following should be considered:
• What are the extension numbers that should be listed in the greeting, if any?
• Should any UCD Group directory numbers be announced? (For example,
dial 410 for Sales.)
• Will you be using the “Inquiry” message? (The Inquiry “*” may be dialed
during the DAY, ALT, or EVE Greeting to provide a recorded announcement
to the caller – for example, directions to the office: “To get recorded directions to
our office, dial *. Otherwise, stay on the line and we’ll be with you soon.”)
• Do you want to advise callers of the “Waiting Code”? (The Waiting Code, “#”
may be dialed when the called party’s extension is busy. When the caller
hears the “BUSY MSG” she may dial the Waiting Code to wait 10 seconds.
When ten seconds have expired Emerald ICE will automatically try the extension again.)
• Prepare a written announcement for each message/greeting.
The Messages/Greetings are as follows:
DAY GREETING - This is the greeting the callers hear when they are answered
while the system is in “DAY” mode of operation. (For example, “Hello, this is
xyz company. If you know your party’s extension number, dial it now. Dial
for the system attendant. For sales, dial
to our office, dial ‘*’. Otherwise stay on the line, we will be with you shortly.”)
410
To get recorded directions
0
ALT GREETING - This is the greeting that callers hear when they are
answered while the system is in “ALTernate” mode of operation.
EVE GREETING - This is the greeting that callers hear when they are
answered while the system is in EVEning mode of operation. (For example,
“Hello, this is xyz company. You have reached us after our regular business hours. If
you know your party’s extension number, dial it now. To get recorded directions to our
office, dial ‘*’. Thank you for calling.”)
WAITING MSG. - This is the message that callers hear after their call has been
processed. (E.g., “Your call is being transferred.”)
INVALID MSG. - This is the message that callers hear when they have dialed a
number that is not defined in the system directory. (E.g., “We’re sorry that is not
a valid extension on our system.”)
BUSY MSG. - This is the message that callers hear when they have dialed an
extension number that is busy. (E.g., “We’re sorry, that extension is currently busy.
To wait for this extension, dial “#” or dial another extension now.”)
NO_ANS MSG. - This is the message that callers hear when the extension they
entered does not answer the call. Another extension request may be made at
this time. (E.g., “Your party does not answer, please enter another extension number
or dial zero for the system attendant.”)
Telep h o n e Setu p
BYE MSG. - This is the message that callers hear when the system is about to
disconnect them. This occurs when the caller dials nothing after a Busy
Message or No Answer Message has been played.
2
Emerald ICE Deluxe Telephone User Guide 2-5
INQUIRY MSG. - This is a special message that can provide callers with
information without ever having to be handled by a live person. (E.g.,
directions to the office... “From service road one-oh-one, take the Via deVentura exit
- West, two blocks to Hayden - North to one-four-six-four-five North Hayden Road”)
TEMP MSG. - This is a message that can be used to announce periodic
planned or planned events. (E.g., “Our offices are closed in observance of the
holiday.”)
Proceed with the following:
1. Enter Attendant Administration from any digital speakerphone by:
a. Pressing
b. Entering the Tenant Group (1,2, or 3) for which settings will be made
and press the softkey beneath
c. Entering the Attendant Password for the selected Tenant Group and
press the softkey beneath
CHANGE
PGM
p#0
. (The default password is
.
save.
show . The display shows SVC MODE
9999
.)
SVC MODE CHANGE
d. Pressing [next. The display shows:
AUTO_A MESSAGE
back next show
2. Press the softkey beneath
show. The display shows:
1.DAY GREETING
back next show
Telep h o n e Setu p
2
2-6 Emerald ICE Deluxe Telephone User Guide
This is the greeting that callers will hear when they are answered by the
Automated Attendant and the system is in the “DAY” mode of operation.
The button LED is lit during the Automated Attendant setup session. This
indicates that the speakerphone microphone will be active during the record
portions of setup. Alternatively, the handset may be used for recording.
3. To record this greeting, press the softkey beneath show. The display will
show:
RECORD TIME :XX
back next show
xx is the current time allotted to this message.
a. To change the total length allotted to this message, press the softkey
beneath
press the softkey beneath
b. Press the softkey beneath play to hear the current contents of this
greeting/message. The display shows:
This indicates that you will hear the recorded greeting for the first
port. There are four ports-each recorded simultaneously during the
“record” operation. You may use the the softkey beneath
to playback each individual port to test each for proper operation.
chg. Enter the new time in seconds (
save.
AUTO_ATT NO. :1
back next show
00-99
) then
chg function
c. Press the softkey beneath
Once the softkey beneath
operation is immediately begun.
The length of the message/greeting to be recorded cannot exceed the
allotted time length for this greeting/message.)
d. Press the softkey beneath stop to end the recording of this message.
If the Record Time is exceeded, the record operation will end automatically.
e. Press the
GREETING
beneath
button to return to the previous level of setup. (1.DAY
H
) To skip to the next greeting/message, press the softkey
next. The display will show:
2.ALT GREETING
back next show
record to begin recording this greeting.
record has been pressed, the record
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-7
4. Use the conventions described for 1.DAY GREETING to playback and
record all greeting/messages.
5. When finished with setup of the automated attendant, press or hang up
the handset to end the setup session.
Operational Notes
• Automatic CO Line Ringing time settings must be programmed in Time
Switching and completely set for a seven (7) day week for Automatic CO
Line Ringing Modes to properly follow a automatic switching schedule.
Telep h o n e Setu p
2
2-8 Emerald ICE Deluxe Telephone User Guide
2.4 Preference
Feature Code: PGM
p95
Description
The Preference feature allows you to access specific outside lines or intercom
automatically when you lift the handset or press the
S
button.
Setup
1. Press PGM
2. Press
3. Press
4. Enter the outside line Directory Number (
5. Press [save].
6. Press
7. Enter the valid outside line Group Directory Number 9 for outside line
Group 1.
p95
[icm] to select Intercom.
[co] to select a specific outside line.
[route] to select a specific outside line Group.
. The current selection displays. (“ICM” = Intercom).
700–756
).
8. Press
[save].
9. Lift the handset to access the line you selected.
Operational Notes
• The system will not allow invalid directory numbers to be programmed during setup.
• When a CO Line or CO Line Group is programmed as your Preference that
CO line or group must be programmed as available for access by the extension in the system programming.
•The feature code
ton on a Deluxe Telephone.
PGM
p95
can be programmed on a Feature/DSS but-
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-9
2.5 Background Music (BGM)
Feature Code:
800/801
Description
Background Music can be activated on either of the two music channels to monitor
music at the extension. An External music source is required.
While the extension is idle enter the music channel you want to monitor:
800
801
for Music Channel 1
for Music Channel 2 (Enter the same number again to cancel.)
Operational Notes
• Background Music automatically turns off when you receive or make a call.
• Background Music turns on again when the telephone return to idle status.
Telep h o n e Setu p
2
2-10 Emerald ICE Deluxe Telephone User Guide
2.6 Busy Ring (Allow/Deny)
Feature Code: PGM
p#2
Description
Your phone will ring at the lowest volume setting whenever it is busy. You can
eliminate this low (busy) ring entirely if you prefer.
Cancel (deny) Busy Ring
Press PGM
p#2
. The display shows:
BUSY RING DENY
Activate (allow) Busy Ring
Press PGM
P#2
. The display shows:
BUSY RING ALLOW
Operational Notes
• This feature can be programmed PGM
No LED’s will be in use and the button can be depressed and toggled to
allow/deny this feature.
p#2
for a Feature/DSS Button.
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-11
2.7 Call Forward
Feature Code: PGM
p2
Description
There are several choices for forwarding your calls:
• Direct – Forward all of your calls,
• Busy – Forward your calls when your telephone is busy.
• Follow Me – Forward calls at your extension to the extension where you are
currently working (conference room, associate’s office, etc.)
• Follow Preset – Invoke call forward at your extension so that it can be
changed from another extension.
• No Answer – Forward your calls for no answer conditions.
• External – Forward calls transferred to your extension to a different tele-
phone number. This feature must be enabled for your extension in database
administration
Forward conditions can be set as follows for each call forward type:
• Intercom calls only.
• Intercom and outside line (including transferred outside lines) calls.
• Outside line (CO Line) calls only.
Setup
Direct Call Forward
1. Press PGM
2. Press
Telep h o n e Setu p
2
2-12 Emerald ICE Deluxe Telephone User Guide
p2
programmed). The display shows:
[direct]. The display shows:
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
DIRECT CFW._
bksp save chg
3. Enter the extension number to which calls are to be forwarded.
4. Press [save]. The display shows:
DIRECT FWD XXX
co icm/co icm
5. Select the type of calls to forward.
co = outside line incoming or transferred calls
a.
b. icm/co = both intercom and outside line calls
icm = intercom calls only.
c.
6. You hear a confirmation tone and the extension returns to idle. The Status
Lamp is lit green and the display shows FWD in the middle of the bottom
row.
Busy Call Forward
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
all busy next
2. Press
[busy]. The display shows:
BUSY FWD. _
bksp save chg
3. Enter the extension number to which calls are to be forwarded.
4. Press
[save]. The display shows:
BUSY FWD XXX
co icm/co icm
5. Select desired type of calls to forward.
co = outside line incoming or transferred calls
a.
b.
c.
6. You hear a confirmation tone and the extension returns to idle. The Status
Bar is lit green and the display shows
icm/co = both intercom and outside line calls
icm = intercom calls only.
FWDin the middle of the bottom row.
Emerald ICE Deluxe Telephone User Guide 2-13
Telep h o n e Setu p
2
No Answer Call Forward
1. Press PGM
programmed). The display shows:
2. Press
3. Press
4. Enter the extension number to which calls are to be forwarded.
5. Press
p2
[next]. The display shows:
[n_ans]. The display shows:
[save]. The display shows:
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
all busy next
CALL FORWARD
n_ans ext follow
NO_ANS FWD. _
bksp save chg
NO_ANS FWD. XXX
co icm/co icm
Telep h o n e Setu p
2
6. Select the type of calls to forward.
co = outside line incoming or transferred calls
a.
icm/co = both intercom and outside line calls
b.
icm = intercom calls only.
c.
7. You hear a confirmation tone and the extension returns to idle. The Status
Bar is lit green and the display shows
row.
FWD in the middle of the bottom
2-14 Emerald ICE Deluxe Telephone User Guide
External Call Forward
1. Press PGM
programmed). The display shows:
2. Press
3. Press
4. Enter the telephone number (cell phone, other office, etc.) where calls are
to be forwarded.
5. Press
p2
[next]. The display shows:
[ext]. The display shows:
[save].
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
CALL FORWARD
n_ans ext follow
_
bksp save chg
6. You hear a confirmation tone and the display briefly shows the telephone
number where outside line transfers will be routed. The extension returns
to idle, the Status Bar is lit green, and the display shows
middle of the bottom row.
FWD in the
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-15
Follow Call Forward
1. Press PGM
programmed). The display shows:
2. Press
3. Press
p2
[next]. The display shows:
[follow]. The display shows:
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
CALL FORWARD
n_ans ext follow
FOLLOW ME
preset remote
Follow Me (From Another Extension to This Extension)
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
2. Press
3. Press
4. Enter the extension number where calls are to be forwarded from.
5. Press
Telep h o n e Setu p
[remote]. The display shows:
REMOTE SELECTION
del set
[set]. The display shows:
FOLLOW FM _
bksp save chg
[save]. The display shows:
FOLLOW FM XXX
co icm/co icm
2
2-16 Emerald ICE Deluxe Telephone User Guide
6. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
icm = intercom calls only.
c.
7. The display shows:
PSWD :_
bksp save chg
8. Enter the password of the extension from which the calls will be
forwarded.
9. Press
[save]. You hear a confirmation tone and the extension returns to
idle. The display shows:
FORWARD FROM XXX
Follow Me (From This Extension to Another Extension)
1. Press PGM
programmed). The display shows:
p2
or the Feature/DSS Button designated as CALL FWD (if
CALL FORWARD
direct busy next
2. Press
[preset]. The display shows:
FOLLOW TO _
bksp save chg
3. Enter the extension number from which calls will be forwarded.
4. Press
[save]. The display shows:
5. Select the type of calls to forward.
a.
b. icm/co = both intercom and outside line calls
c.
FOLLOW FM XXX
co icm/co icm
co = outside line incoming or transferred calls
icm = intercom calls only.
Emerald ICE Deluxe Telephone User Guide 2-17
Telep h o n e Setu p
2
6. You hear a confirmation tone and the extension returns to idle. The display
shows:
FORWARD FROM XXX
Delete Forward
1. Press the middle Interactive Soft Button (under the FWD in the display).
2. Each active mode of forward will be displayed, e.g.:
BUSY FWD. XXX
del more
3. If you want to delete this forward, press
Or…
4. Press
[more] for other active forward settings.
[del].
Operational Notes
• Regardless of whether the extension where calls are being forwarded is a
Deluxe Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forward is
activated.
• The Status Bar light will not light green in call forward mode if that function.
• External Call Forward will forward only transferred CO Line calls.
Telep h o n e Setu p
2
2-18 Emerald ICE Deluxe Telephone User Guide
2.8 Caller ID
Description
The Caller ID feature requires a Caller ID (CID) service subscription from the
telephone company. The Emerald ICE system will receive Type 1 Caller ID data
from the telephone company on all outside lines and will display this data on the
LCD.
Options at a Deluxe Telephone
1. When an outside line with CID data has been answered, the left LCD
Interactive button can be used to toggle the displayed data between Name
received and Number received. An example follows:
LINE 3 00:25
JOHN SMITH
2. Press the Left Interactive button to view the telephone number:
LINE 3 00:25
2125553456
3. Press the Left Soft Interactive Button to return to the name display.
Operational Notes
• The center Soft Interactive Button can be used while active on a CO line call
to momentarily view the idle extension display information (time and date,
etc.)
• CID data will only be displayed when it is received from the telephone company as part of the service subscription.
Telep h o n e Setu p
2
Emerald ICE Deluxe Telephone User Guide 2-19
2.9 Caller ID Log
Feature Code: PGM
p6#
Description
Caller ID data for one hundred calls is stored in a Caller ID (CID) Table. You can
review all call data, dial a stored number, or delete call data.
1. While the extension is idle (no active calls), press the Caller ID (CID) Table
-PGM
code
2. Enter the attendant extension password.
3. Press [show]. The display shows:
4. Use the
reviews the list from the most recent. Down reviews the list from the
oldest recorded.
a. Each logged call has three screens that can be viewed: Name, Number,
p6#
v
Time and Date.
.
CID CALL TABLE
USE VOL +/- KEYS
bar (up and down) to go through the Caller ID Table. Up
Telep h o n e Setu p
2
2-20 Emerald ICE Deluxe Telephone User Guide
b. Press
c. Press
d. Press
[more] to view the screens.
SMITH JOHN
dial more del
2125553456
dial more del
9/14 2:15 PM
dial more del
[del] to delete a logged call.
[dial] to dial a logged call.
Loading...