Tadiran Telecom Emerald, Emerald ICE, Emerald ICE Deluxe, Emerald ICE Standard Quick Start Manual
The information contained in this document is proprietary and is subject to
all relevant copyright, patent and other laws protecting intellectual property,
as well as any specific agreement protecting TADIRAN TELECOM, INC.
(herein referred to as the “Manufacturer”) rights in the aforesaid
information. Neither this document nor the information contained herein
may be published, reproduced or disclosed to third parties, in whole or in
part, without the express, prior, written permission of the Manufacturer. In
addition, any use of this document or the information contained herein for
any purposes other than those for which it was disclosed is strictly
forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make
changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and
reliable. However, no responsibility is assumed by the Manufacturer for the
use there of nor for the rights of third parties which may be affected in any
way by the use thereof.
Any representation(s) in this document concerning performance of the
Manufacturerʹs product(s) are for informational purposes only and are not
warranties of future performance either express or implied. The
Manufacturerʹs standard limited warranty, stated in its sales contract or order
confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no
warranty is granted nor liability assumed in relation thereto unless
specifically undertaken in the Manufacturerʹs sales contract or order
confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have
encountered an error, please notify the Manufacturer. All specifications are
subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
Important User Safety Instructions
Tadiran Telecom pays careful attention to quality standards in the manufacture of
all our products. Safety is a major factor in the design of every Emerald ICE Keyset and system. However, safety is YOUR responsibility, as well.
Please read the helpful tips listed below and on the next page. These suggestions
will enable you to safely use your new Emerald ICE Keyset. Please retain these
tips for later use.
CAUTION:
This terminal is NOT for residential use. It is for Emerald ICE systems
applications ONLY. Use in a non-Emerald ICE environment could result
in an electrical short circuit when the telephone wiring is set up to provide other telephone service and a Emerald ICE Keyset is plugged into
the wiring.
Use
When using a Emerald ICE Keyset, the following safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to yourself
and/or others.
• Read and understand all instructions.
• Follow all warnings and instructions for the terminal.
• This terminal can be hazardous if immersed in water. To avoid the possibility
of electric shock, do not use it while you are wet. If you accidentally drop the
terminal into water, do not retrieve it until you have first unplugged the line
cord from the modular jack. Then, call service personnel to ask about a
replacement.
• Avoid using the terminal during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Extremely important calls
should only be made and should be brief. Even though protective measures
may have been installed to limit electrical surges caused by lightning from
entering your business, absolute protection from lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a terminal
away from the area in question. The terminal’s electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite a
heavy concentration of gas.
• Never push objects of any kind into the equipment through openings in the
terminal since they may touch hazardous voltage points or short out parts
that could result in a risk of electric shock. Never spill liquid of any kind on
the terminal. If liquid is spilled, however, refer servicing to proper service
personnel.
ii
• To reduce the risk of electric shock, do not disassemble this terminal. Emerald ICE Keysets have no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly may
cause electric shock when the terminal is subsequently used.
Cleaning and Service
Before cleaning, unplug the terminal from the modular wall jack. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
Unplug the terminal from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:
• If liquid has been spilled into the terminal.
• If the terminal has been exposed to rain or water.
• If the terminal has been dropped or the housing has been damaged.
• If you note a distinct change in the performance of the terminal.
SAVE THESE INSTRUCTIONS
iii
CONTENTS
Important User Safety Instructions......................................................1-1
Emerald ICE Keysets ............................................................................1-1
Conventions Used in this Guide ..........................................................2-1
Making an Outgoing Call ...................................................................... 2-2
Making an Intercom (ICM) Call .............................................................2-3
Receiving Calls ......................................................................................2-4
Audible Help ..........................................................................................2-5
Accessing Voicemail Messages ..........................................................2-6
Volume Control...................................................................................... 2-7
Speakerphone........................................................................................ 2-8
Hold ........................................................................................................2-9
Exclusive Hold .....................................................................................2-10
Transfer ................................................................................................ 2-11
Last Number Redial.............................................................................2-12
Saved Number Redial .........................................................................2-14
Speed Dial ............................................................................................2-15
Camp On (Extension) ..........................................................................2-18
Call Forwarding ...................................................................................2-20
Supervised/Unsupervised Conference..............................................2-32
Extension Ring Adjustment................................................................2-36
Feature/DSS Button Programming ....................................................2-37
Feature Code List ..................................................................................3-1
NOTES
Introducing Emerald ICE
Introducing Emerald ICE
Emerald ICE Keysets
The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital
Hybrid Key Telephone System that includes many advanced features. The System Configuration is comprised of a Main Service Unit and optional expansion
boards per specific configuration requirement. The components of a basic system
include a KSU Main Service Unit with Deluxe Model Telephones or a Standard
Model Telephone.
The Emerald ICE Deluxe Model Telephone features an LCD Display (2 x 16 characters) with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold,
Transfer, Conference, Feature, Volume Up, Volume Down), and a status bar type
message waiting lamp right below the LCD Display.
Page 1-1
Emerald ICE Quick Start Guide
The Emerald ICE Standard Model Telephone features a speakerphone, 14 programmable Feature/DSS buttons (dual color LED), Headset Jack, 8 fixed feature
keys (Mute, Speaker, Hold, Transfer, Conference, Feature, Volume Up, Volume
Down), and one Status Bar type message waiting lamp.
Page 1-2
NOTES
Introducing Emerald ICE
Page 1-3
Station Features
Conventions Used in this Guide
Station Features
=
8
x
Enter Indicates that a keystroke on the telephone keypad is made.
NOTE Used to alert the reader to an important note about a feature or func-
Feature/DSS Buttons are denoted by this symbol for ease of readablil-
ity.
Keypad keys, such as the key indicated, are referenced by their
actual appearance.
Fixed feature keys, such as the key indicated, are referenced by their
actual appearance.
tion.
Page 2-1
Emerald ICE Quick Start Guide
Making an Outgoing Call
Feature Code:
9
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
Access to Outside Lines, is available using several ways. They can be accessed
by:
• Dialing the specific outside line (lines
line group (
• Pressing a programmed outside line button. Refer to the DSS key programming instructions in this guide.
NOTE: All extensions are programmed with CO Line buttons for CO
Lines 1~6.
9
).
700-757
) or outside
To dial an outside line;
1. Press one of the outside line buttons
handset is still on-hook, the Speakerphone LED will be illuminated.
2. When you hear dial tone, dial the telephone number.
3. Hang up to end the call or press
hang up.
where the LED is not illuminated. If the
, if you are using the speakerphone, to
s
Operational Notes
• If a CO Line is busy when the access attempt is made, a busy tone is heard
and momentarily the telephone returns to an idle status.
Page 2-2
Making an Intercom (ICM) Call
Station Features
Feature Code:
401-464
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
To make an intercom call, dial the extension number.
Or…
Press one of the pre-programmed Feature/DSS Buttons of the extension that you
want to call. Refer to Programming the Feature/DSS Buttons later in this guide.
Operational Notes
• Some applications may require a button to indicate use of the intercom feature at extensions. To meet this requirement, the feature code
be programmed on an available Feature/DSS Button for use.
65
can
• Auto Line Selection is set to “ICM” (Intercom) by default, therefore, intercom
dial tone is heard automatically when lifting the handset or when pressing
the
s
button.
Page 2-3
Emerald ICE Quick Start Guide
Receiving Calls
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
There are several ways in which you can answer incoming calls.
• Lift the handset.
• Press the
• Press the flashing
s
button.
Operational Notes
N/A
=
line button.
Page 2-4
Station Features
Audible Help
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
The Audible Help feature is available to assist you with operating instructions for
most Emerald ICE features. A Voicemail module must be installed and operating
for this feature to operate.
1. Press the factory programmed HELP Feature/DSS button on the Standard
Telephone or enter PGM
grammed Features/DSS button for help with the feature that you need help
with.
p72
. You will be prompted to press a pro-
2. Press the Feature/DSS button for the feature that you need help with. Adjust
the volume with the
v
button if necessary.
Operational Notes
•An Emerald ICE Voicemail module must be installed on the KSU and oper-
ating for the Coral Help to operate.
• If a CO line button is pressed or an extension button is pressed, the Audible
Help will recite the line or extension number that was pressed.
Page 2-5
Emerald ICE Quick Start Guide
Accessing Voicemail Messages
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
When a Voicemail message is received the Voicemail DSS/Feature button LED
will be flashing red. The Status Bar light will also be flashing concurrently with the
DSS/Feature button LED.
On Deluxe Model Telephone, the display will be similar to the following:
OCT 3 FRI 3:42
NEW VM MSG : 1
Retrieve Messages
1. Press the Voicemail DSS/Feature button.
2. Enter your password on the keypad. Contact your System Administrator for the
default password.
3. Follow the prompts on the Voicemail system to retrieve messages and perform
other functions.
Operational Notes
• A Voicemail Card must be installed on your Emerald ICE Main Service Unit
for the Voicemail feature to be operational.
Page 2-6
Station Features
Volume Control
Feature Code: N/A
Applicability
Both Deluxe Model and Standard Model Telephones.
Description
Both the Emerald ICE Deluxe Telephone and Stanard Telephone are equipped
with a volume control that you can use to adjust the various volume settings of the
telephone. The following function volumes can be adjusted:
• Background Music
• Ringing
• Handset
• Speaker
• Headset (Deluxe Model Phone only)
You can adjust the volume for each function while that function is in use.
You can adjust ringer volume while the telephone is idle.
While the function is active, press the
function is now set and will be retained for any future use of this mode.
v
as necessary. The volume for this
Operational Notes
N/A
Page 2-7
Loading...