Tadiran Telecom Coral SeaBeam, Coral SeaBeam Softphone Installation And Configuration Reference Manual
Creating a new world of IPportunities
.
Installation and Configuration
Reference Manual
Softphone
Coral SeaBeam
© Copyright by TADIRAN TELECOM LTD., 2008.
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
The information contained in this document is proprietary and is subject to all relevant
copyright, patent and other laws protecting intellectual property, as well as any specific
agreement protecting TADIRAN TELECOM LTD.'s (herein referred to as the “Manufacturer”)
rights in the aforesaid information. Neither this document nor the information contained herein
may be published, reproduced or disclosed to third parties, in whole or in part, without the
express, prior, written permission of the Manufacturer. In addition, any use of this document or
the information contained herein for any purposes other than those for which it was disclosed is
strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in
equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third
parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer's
product(s) are for informational purposes only and are not warranties of future performance,
either express or implied. The Manufacturer's standard limited warranty, stated in its sales
contract or order confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor
liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales
contract or order confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have encountered an error, please
notify the Manufacturer. All specifications are subject to change without prior notice.
Coral SeaBeam Installation and Congfiguration Manual Table of Contents i
TOC
Table of Contents
About this Manual ........................................................................................... 1
Document Description .............................................................................. 1
Related Documentation............................................................................ 2
Special Symbols Used in this Manual ...................................................... 2
About this Product........................................................................................... 3
General Information.................................................................................. 3
Pre-Installation Requirements......................................................................... 9
Coral SeaBeam User Data....................................................................... 9
Workstation Minimum Requirements ..................................................... 10
Coral System Minimum Requirements................................................... 11
Registering the Parameters in the Phone .............................................. 11
Completing the Registration ................................................................... 11
Coral IPx and FlexiCom Registration ............................................................ 13
Registering the softphone via the Coral IPx / FlexiCom......................... 13
Overview and Minimum Requirements .................................................. 14
Parameters for Reference ...................................................................... 15
General Parameters ............................................................................... 16
Coral SeaBeam Registration Parameters .............................................. 16
Post-Registration Test Parameters ........................................................ 17
Table of Contents ii Coral SeaBeam Installation and Congfiguration Manual
TOC
Coral SeaBeam Installation........................................................................... 19
Installing Coral SeaBeam....................................................................... 19
Initial Setup and Configuration ............................................................... 23
Configuring the Coral SeaBeam.................................................................... 27
Coral SeaBeam Menu Options............................................................... 27
SIP Accounts.......................................................................................... 48
Coral SeaBeam Installation and Configuration Manual About this Manual 1
Document Description
1
1
About this Manual
...............................................................................................................
.
Q Document Description
The Coral SeaBeam Configuration and Installation Manual is designed for field use
by personnel who install this softphone. In addition to detailed Coral SeaBeam
configuration and installation information, it provides a general description of the
phone registration process and the Program Interface (PI) parameters that need to be
programmed into the Coral FlexiCom and Coral IPx systems.
This manual complies with Coral SeaBeam Version 1.5.17, which is compatible with
and supports Coral Main Software Version 15.84.
The following table provides a detailed outline of each chapter.
Chapter Topic Description
Chapter 1 About this Manual
(this chapter)
To learn about this manual
Chapter 2 About this Product To learn about Coral SeaBeam softphones
Chapter 3 Pre-Installation
Requirements
To learn about about the preliminary steps to
take before installing the Coral SeaBeam
softphone
Chapter 4 Coral IPx and
FlexiCom Registration
To learn how to register the phone in the Coral
FlexiCom and IPx systems and program the
database
Chapter 5 Coral SeaBeam
Installation
To learn how to install and configure Coral
SeaBeam for the first time.
Chapter 6 Configuring the Coral
SeaBeam
To learn how to customize the Coral SeaBeam
softphone.
2 About this Manual Coral SeaBeam Installation and Configuration Manual
Related Documentation
1
...............................................................................................................
.
Q Related Documentation
For further information not covered in this manual, refer to:
...............................................................................................................
.
Q Special Symbols Used in this Manual
Indicates important information demanding special attention.
Tip:
Advice that makes it easier to follow the steps of a procedure.
Item Subject Manual
Coral SeaBeam How to use Coral SeaBeam User Guide
Coral IPx/FlexiCom Configuration Program Interface & Database
Reference Manual, Version 15.8
or higher
Features list Descriptions Coral IPx and FlexiCom Product
Description
VoIP devices,
PUGW card,
UGW-E card,
UGW card
Installation Coral VoIP Installation Manual
There is a risk of damage to the Coral SeaBeam.
NOTES:
A page that is intentionally left blank, and may be used for note-taking.
Coral SeaBeam Installation and Configuration Manual About this Product 3
General Information
2
2
About this Product
...............................................................................................................
.
Q General Information
Coral SeaBeam, a co-brand of CounterPath’s eyeBeam 1.5 telephony client, is an
advanced SIP softphone that delivers extensive IP connectivity coupled with Coral
rich features. Coral SeaBeam runs on Microsoft Windows operating systems and
connects to Coral IPx, Coral FlexiCom, and Coral Sea Softswitch systems.
Connection to the Coral is via Tadiran’s SIP Terminal license. Figure 1 and Figure 2
depict the Coral SeaBeam; Table 2 displays a list of the main components.
Features
Coral SeaBeam Version 1.5.17 supports many features and functions, including:
Coral SLT features
Fixed keys enable quick access of predefined functions (such as XFER, Hold,
Call Record, Do Not Disturb, Conference, etc.)
Call display and Message waiting indicator (MWI)
Six-party audio conferencing
Four-party video conferencing
Managed contacts list – importing and exporting contacts between Coral
SeaBeam and other applications, such as Microsoft Outlook
Provides consistent quality of service across both wired and wireless networks
using industry standards such as 802.11e.
Log in with up to ten different accounts.
Support for the following audio codecs:
Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, G.711aLaw,
G.711uLaw, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC,
Speex Wideband, Speex Wideband FEC.
Support for the following video codecs:
H.263, H.263+ 1998, H.264
4 About this Product Coral SeaBeam Installation and Configuration Manual
General Information
2
Automatic selection of the best codec based on the other party’s capability, the
available bandwidth, and network conditions. Coral SeaBeam switches the
codec within a call in response to changing network conditions.
For a detailed list of all Coral SeaBeam features, refer to the Coral FlexiCom
& IPx Product Description, Chapter 3.
Coral SeaBeam is optimized to work with the following devices:
Table 1 Devices
Optimized for Coral
SeaBeam
Device Description
Actiontec Internet
Phone Wizard
Allows you to use a traditional phone (without a headset or
computer speakers) for calls routed via Coral SeaBeam.
Clarisys Claritel i750 USB speakerphone for outbound Coral SeaBeam calls.
GN Netcom GN
8120 USB / GN
Netcom 8110
USBXP
USB headset adapters that work in conjunction with GN
Netcom headsets. These 3-button devices allow you to
perform functions, such as accessing voicemail, answering
calls, without the need to interact with Coral SeaBeam.
Plantronics CS50 USB wireless office headset system.
Polycom®
Communicator
C100S
Wideband USB speakerphone for hands-free
communication as well as private conversations (via
built-in stereo headphone port).
TigerJet RJ11 to
USB Phone Adaptor
(incorporating the
Tiger560C)
Allows you to use a traditional phone for calls routed via
Coral SeaBeam. The Tiger560C USB Internet phone chip
enables the TigerJet RJ11 to USB phone adaptor to
provide full functionality (ring the phone, DTMF etc.).
TigerJet USB Phone
Set (incorporating
the Tiger560C)
USB phone system for calls routed via Coral SeaBeam.
VoIP Voice
Cyberphone
(V550MLR USB
Phone)
USB handset for calls routed via Coral SeaBeam. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.
VoIP Voice
Cyberphone K
(V652VVMLR USB
Phone)
USB handset for calls routed via Coral SeaBeam. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.
Coral SeaBeam Installation and Configuration Manual About this Product 5
General Information
2
Figure 1 Coral SeaBeam
Main Components
Yealink devices USB-P1K - USB hand phone
USB-P8D - USB hand phone (includes headset with
microphone for hands free calling)
USB-W1D - wireless phone with base and handset
Legerity
PhonePort™ PCI
card
Telephone handset interface via PCI adapter card. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.
Intel® 600SM PCI
card
A PCI VoIP card that allows you to use your regular phone
handset for calls routed via Coral SeaBeam.
Device Description
Six line keys
SPEAKER
RECORD
CONF
DND
HOLDXFER AA AC
FLASH REDIAL
MUTE
PHONE
CLEAR
Open SeaBeam menu
Minimize softphone
Hide softphone
Open Video drawer
Dial (Make call)
Microphone control
Mute
Clear
Dial pad
Speakerphone
Open Calls & Contacts drawer
Hang up (End call)
Call Display area
Speaker control
6 About this Product Coral SeaBeam Installation and Configuration Manual
General Information
2
Figure 2 Coral SeaBeam
With Opened Drawers
Table 2 Coral SeaBeam
Features
Component Description
Open Coral
SeaBeam
menu
Located above the call display area, used to configure the
Coral SeaBeam, view log files, access the Help file, and
exit Coral SeaBeam.
Hide Coral
SeaBeam
Button used for hiding Coral SeaBeam. Click in the
system tray to display Coral SeaBeam again.
Minimize Coral
SeaBeam
Button used to minimize the Coral SeaBeam. Show Coral
SeaBeam again by clicking in the system tray or taskbar.
Call Display Displays pertinent icons and calling information, based on
the softphone status (e.g., idle, busy, dialing...).
Open Video drawer Button used to expand the softphone to display the Video
drawer.
Open Contacts
drawer
Button used to expand the softphone to display the Calls &
Contacts drawer.
Line keys Six keys used for line selection (for initiating and accepting
calls).
Fixed function keys Fourteen basic fixed function keys are available: XFER,
HOLD, RECORD, AA, AC, DND, CONF, which appear
below the line keys, and DIAL, FLASH, REDIAL, HANG
UP, MUTE, CLEAR, SPEAKER PHONE, which appear on
the bottom half of the softphone
Coral SeaBeam Installation and Configuration Manual About this Product 7
General Information
2
Dial pad Number buttons used for dialing and entering codes,
passwords, names, etc.
Microphone Control Slider to the left of the dial pad used to adjust microphone
volume (i.e., the volume of your voice heard by callers).
Speaker Control Slider to the right of the dial pad used to adjust the speaker
volume (i.e., the volume of the sound you hear from the
headset).
Component Description
NOTES:
Coral SeaBeam Installation and Configuration Manual Pre-Installation Requirements 9
Coral SeaBeam User Data
3
3
Pre-Installation Requirements
This chapter describes the procedures prior to installing the Coral SeaBeam softphone.
...............................................................................................................
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Q Coral SeaBeam User Data
Use the right column of the following table to record important information about each
Coral SeaBeam user: You can obtain this information from your system administrator
(see Table 13 on page 50 for more details):
Table 3 Information
About Each Coral
SeaBeam User
User
Details
Meaning Info For Specific
Coral SeaBeam User
User name The prefix of the user’s SIP account
number (in Mike_Sip@172.50.5.28,
the user name is “Mike_Sip”)
Password The user’s SIP account password
(provided by your system administrator)
Authorization
user name
The user’s SIP account user name
(provided by your system administrator)
Domain The suffix of the user’s SIP account
number (in Mike_Sip@172.50.5.28,
the domain is “172.50.5.28”)
Proxy address
and port
(might not be
required)
The domain name (e.g,
domain.com) or IP address (e.g,
123.456.789.012) of the outbound
proxy
Dial number The phone number other people
dial to call the user, such as 6789
(internal) and 456-6789 (external)
License key The user’s Coral SeaBeam
activation key ( 64 characters)
10 Pre-Installation Requirements Coral SeaBeam Installation and Configuration Manual
Workstation Minimum Requirements
3
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Q Workstation Minimum Requirements
In order to run Coral SeaBeam, ensure that each computer meets the following
minimum system requirements:
Table 4 PC System
Requirements
Component Descriptions
Processor Intel Pentium III 700MHz or equivalent
Recommended: Pentium IV, 2.0GHz or equivalent
Memory 256MB RAM
Hard Disk Space 30MB
Operating System Windows Vista, Windows XP, Windows 2000
Connection IP network connection - broadband (ADSL or cable), LAN,
or wireless
Network Interface Card (NIC)
Sound Card Full-duplex, 16-bit
Speaker /
Microphone
Coral SeaBeam requires both speakers and a microphone to
make calls. Any of the following configurations are
acceptable:
External speakers and microphone
Built-in speakers and microphone
Dual-jack multimedia headset
Bluetooth® multimedia headset
USB multimedia headset
USB phone
Video Camera Calls made with Coral SeaBeam will work without a video
camera, but one is necessary to allow other parties to see
your image. Coral SeaBeam will work with most USB video
cameras.
Coral SeaBeam Installation and Configuration Manual Pre-Installation Requirements 11
Coral System Minimum Requirements
3
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Q Coral System Minimum Requirements
In addition, ensure that the following Coral system minimum requirements are met:
Table 5 Coral System
Requirements
...............................................................................................................
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Q Registering the Parameters in the Phone
The phone parameters can be configured locally from the softphone. To configure the
Coral SeaBeam parameters from the phone, see page 27.
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Q Completing the Registration
1 Verify phone registration. See IP-Ports: SIP Terminal (Route: IP,1,4), page 17.
2 Record the softphone’s details on the form provided in Table 3 on page 9.
Component Descriptions
Coral Main
Software
Version 15.84 or higher
PUGW
Version 9.12 or higher (Coral IPx 500, 800, 3000, 4000 and Coral
FlexiCom 400, 5000, 6000)
CUGW
Version 9.12 or higher (Coral IPx Office)
Sentinel Pro
Version 6.36 or higher (Tadiran SBC for secure NAT traversal)
License
Tadiran SIP Terminal
NOTES:
Coral SeaBeam Installation and Configuration Manual Coral IPx and FlexiCom Registration 13
Registering the softphone via the Coral IPx / FlexiCom
4
4
Coral IPx and FlexiCom Registration
...............................................................................................................
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Q Registering the softphone via the Coral IPx / FlexiCom
Before configuring its parameters, the phone must be registered in the Coral IPx /
FlexiCom.
Verifying the Coral Registration Parameters for all Phones
1 Verify that the phone has been authorized to operate on this
Coral IPx/FlexiCom system. See Feature Authorization (Route: FEAT, 1), page 15.
If the phone has not been authorized to operate on this system, contact the
manufacturer’s representative.
2 Verify that an adequate number of ports and media channels as well as the
maximum password length have been defined in the Coral IPx/FlexiCom
system for the Coral SeaBeam. See Size Definition (Route: SIZ), page 15.
3 Record the specific zone of the UGW card that will act as the gateway of this
softphone. See UGWC (Route: IP, 0, 1,1), page 16.
4 Record the following parameters of the UGW card that will act as the gateway
of this softphone. See UGWC (Route: IP, 0, 1,1), page 16.
Local IP address (Signalling)
Global IP address (Signalling)
5 For Coral SeaBeam softphones, continue to the next procedure.
Registering the Coral SeaBeam Softphone
1 Define the following softphone parameters in the Coral Program Interface. See
Numbering Plan (Route: NPL), page 16:
Dial number the actual phone number of the phone
Index number the index number of the phone as defined in the numbering
plan of the Coral system
14 Coral IPx and FlexiCom Registration Coral SeaBeam Installation and Configuration Manual
Overview and Minimum Requirements
4
2 Program any specific features that will operate for the phone.
Customizing specific Coral features defined for the phone is not an integral
part of the registration and can be performed after the phone is operational.
3 Configure the following T207S/T208S phone parameters in the Program
Interface. See IP-Ports: SIP Terminal (Route: IP,1,4), page 16:
Required Zone If the phone is to be defined within a zone, define it to be
within the same zone as the UGW.
Password Define and record the authentication password between the phone
and the proxy server (default: 123456).
Media Negotiation (Early/Late) Select Late.
Hold Support (Early/Late) Select Late.
...............................................................................................................
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Q Overview and Minimum Requirements
This section provides a general description of the softphone registration process and
the Program Interface (PI) parameters that need to be programmed into the Coral
FlexiCom and Coral IPx systems. Actual Coral system programming procedures are
beyond the scope of this manual. For explanations regarding PI procedures, refer to
the Coral Program Interface and Database Reference Manual.
Before configuring the PI database, verify that the required Coral software has been
installed (see Table 5 on page 11).
The following PI database parameters must be defined prior to connecting the
softphone to the LAN. For further details, refer to the Coral Programing Interface &
Database Reference Manual, Version 15.5 or higher.
This section includes all actions that must be performed in order for the
softphone to be able to dial make and accept calls. For information on how to
program specific features, see the Program Interface & Database Reference
Manual.
Coral SeaBeam Installation and Configuration Manual Coral IPx and FlexiCom Registration 15
Parameters for Reference
4
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Q Parameters for Reference
These parameters include the following information that must be verified and
recorded before registering the softphone:
Parameters that indicate that the product is authorized to operate in this Coral
system along with the number of phones
Necessary IP addresses that are used to define the IP address of the SIP Proxy
Server of the Coral SeaBeam softphone.
This chapter does not include general IP parameters that must be configured
within the Coral system in order for it to enable basic IP functionality. For an
outline of general IP parameters, refer to the VoIP Installation Manual.
Feature Authorization .....................................................(Route: FEAT, 1)
These display-only parameters display the maximum number of Coral SIP phones that
are authorized for use with the Coral system. If the number of phones to be installed
exceeds the number authorized, contact your manufacturer’s representative to increase
the number of authorized Coral SeaBeam, T207S and T208S phones in the system.
PORTS
MEDIA_CHAN
T2xxS - (Coral SeaBeam/T207S/T208S)
Size Definition.................................................................(Route: SIZ)
The system database allocates resources to manage the operation of Coral SIP stations
based on the values entered in the following fields.
If insufficient resources have been allocated in Sizes, the entry must be increased or
the IP terminals will not operate. For more information, see Chapter 4, Size Definition
of the Program Interface Reference Manual.
SIP_TERMINAL - (T207S/T208S, Coral SeaBeam, Third party SIP endpoint)
MAXIMUM_PERSONAL_PASSWORD_LENGTH
FOREIGN_PROXY
IP_MEDIA_CHANNELS
Set these entries to accommodate the total number of SIP terminals and channels
expected to be used. Verify that the maximum number of IP terminals and channels
are defined. If insufficient resources are allocated, the phones will not initialize.
16 Coral IPx and FlexiCom Registration Coral SeaBeam Installation and Configuration Manual
General Parameters
4
To add IP ports to a non-IP system, IP sizes must be updated and First Initialization
performed.
UGWC.............................................................................(Route: IP, 0, 1,1)
This branch includes the following parameters of the UGW card:
LOCAL_IP_ADDRESS (Signalling)
GLOBAL_IP_ADDRESS (Signalling)
...............................................................................................................
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Q General Parameters
Numbering Plan..............................................................(Route: NPL)
In the numbering plan branch, each SIP station is assigned a dial number:
SIP_TERMINAL [46]
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Q Coral SeaBeam Registration Parameters
The following parameters are used to register Coral SeaBeam softphones in the Coral
system.
IP-Ports: SIP Terminal....................................................(Route: IP,1,4)
This branch is used to define the mandatory parameters for the Coral SeaBeam
softphone. Without configuring the following parameters, the phone will not function.
REQUIRED_ZONE: If the phone is to be defined within a zone, define it to
be within the same zone as the PUGW.
PASSWORD: Define and record the authentication password between the
softphone and the proxy server (default: 123456).
Media Negotiation (Early/Late) - select Late
Hold Support (Early/Late) - select Late
Modifying the System Sizes initializes the entire system database, and necessitates the
re-entry of all database information.
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