(d) Before pro ducts a re exc hange d o r returned, customer must c onta ct Tachyon, Inc. ,via email or phone. Tachyon, Inc. will help
trouble shoot the pro ble m to a void the unnecess ary returns. If it is determined that the c ame ra is de fec tive , Tac hyon, Inc. will authorize
the return, in writing, via e mail. Tachyon, Inc. may req ues t sample vide o c lips to be s ent to s up po r t @t ac hyo nin c.co m in ord er to
as certa in the pro ble m/defe ct .
(e) Customer will pay for one-way s hipping to Tac hyon, Inc. There is no need to use any exp res s or overnight se rvice . Tachyon, Inc. will
pay the shipping co st s for the exchange product.
(f) Returns should be se nt to: 4 01 E Co rpo r at e Dr ive , St e 1 00 Le wis ville T X, 75057 USA
T ac hyon, Inc . sh all on ly be liab le fo r :
(a) the replacement of a defe ctive p rod uct with a new pro duct.
T ac hyon, Inc . sh all NOT be liable f or:
(a) injury to perso ns, or da mag e to property or conse quential los ses aris ing from the use of the p rod uct.
(b) a pro duct that has be e n tampe re d with, alte red, or bee n se rvice d b y an unauthorized age nt.
(c) damage due to the use of mounting acc e ss o ries that were not included with the product or those not s old as optional ac ces sories
on our web site.
(d) loss of vide o or still picture files for a ny reaso n.
In the eve nt that goo ds are undelivered to recipient a nd are returned to Tachyon Inc by po st, for any of, but not limited to , the following rea so ns:
a) the rec ipient entered his/her add ress on Tachyon’s o rde r form incorre ctly or incomple te ly,
b) the rec ipie nt refuse d the pa ckag e,
c) the re cipient did not pic k up the pa ckag e in a timely manner from his/her loca l post office , customs o ffice , or any other loc ation in
which the packa ge wa s be ing held,
the recipient will be re sponsible for co ve ring the shipping costs nee ded to res end their good s to them.
The original shipping co st s c annot be rec ove re d by Tac hyon Inc and will be co nsidere d p ayment for a s ervice alread y rende re d.
In the eve nt that the rec ipient refuses to have the goo ds rese nt and the go od s a re still in like new co ndition, Tachyon Inc will not refund shipping
co sts a nd will charge a 15% res to cking fee.