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Important Notices
The Syspine A50 Plus Phone System offers many features, including the ability
to manage individual user preferences. Users should understand how various
issues affect privacy and the security of the phone system.
This section describes basic information to consider before using the
Syspine A50 Plus Phone System. All recommendations are ba sed on a general
configuration of the phone system. However, every small business is unique.
Evaluate the specific configurations of the office setup when using the
Syspine A50 Plus Phone System. Use discretion when following the guidelines
discussed in these topics.
Emergency Considerations
• Power , network , or telephon e service outages: If there is an out age, dis-
ruption, or other degradation of the power, network, or telephone services
at your location, Syspine A50 Plus will not work.
• How to dial an emergency number: Please inform all of your employees,
visitors, and Syspine A50 Plus users that they need to dial the 9 plus the
emergency number to access emergency service:
• Maintain an alternative means of calling emergency services: You
should maintain a backup means of calling emergency services (for example, by using a phone plugged into a standard telephone line or a mobile
phone) in case of a power failure, telephone service outage, or other problem that may inhibit you from using Syspine A50 Plus.
Region
Emergency
Numbers
Australia 000
Canada 911
New Zealand 111
Singapore 995, 999
South Africa 10111, 10177, 112
United Kingdom 112, 999
United States 911
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• Calling emergency services using a VoIP service provider: Please note
that not all V oIP service providers enable users to call e mergency services.
Such requirements vary by country. If you have questions about this capability, please contact your VoIP service provider.
• 811 feature: By dialing 811 on the Syspine A50 Plus Phone System, you
can call back the last phone that was used to dial an emergency number.
This information will be stored for only 24-48 hours after an emergency
number is dialed.
N
OTE: This feature may not work if the phone has not been registered with the
Syspine A50 Plus Phone System by your phone system administrator.
• Emergency-number location obligations that may apply to certain
owners of Syspine A50 Plus: Your telephone company or voice/VoIP ser-
vice provider may be required under applicable law to provide a telephone
number and address associated with that te leph on e numb er to e merge ncy
services when a caller dials an emergency number. Further, certain countries' laws may require the owner/operator of a multi-line telephone system
(ML TS), such as Syspine A50 Plus, to provide emergency services with the
physical location/address of the phone that was used to call an emergency
number , in addition to the caller's telephone num ber. In such cases, compliance with such MLTS laws is your responsibility. Please note that Syspine
A50 Plus does not provide to emergency services with the physical location/address of a phone that is used to call an emergency number.
Privacy Considerations
The following information describes privacy issues related to the Syspine A50
Plus Phone System.
Privacy of Calls
Various components of the Syspine A50 Plus Phone System must exchange
data so that calls can be placed and re ceived. Similar to many traditional p hone
systems, where people with access to the office phone network may be able to
listen to phone calls, people with access to the office LAN may also be able to
listen to phone calls placed using the Syspine A50 Plus Phone System.
Calls—which are comprised of data packets that pass between Syspine A50
Plus, phone line adapters, and phones—travel over the office LAN and are not
encrypted. For example, the caller ID information that is exchanged between
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the phones and Syspine A50 Plus is not encrypted. Likewise, a conversation
that is transmitted from one phone to another phone is not encrypted.
However, data that is exchanged between the Syspine A50 Plus and Syspine
A50 Plus is encrypted.
Privacy of SMTP Servers
The information that is transmitted from the Syspine A50 Plus to the SM TP
server (such as, a Microsoft
®
Exchange® server on the LAN or an ISP’s E-mail
server on the Internet) will be encrypted or not depending on whether the
SMTP server requires encryption. Information that may not be encrypted
includes the user name and password for logging on to the SMTP server and
voice messages sent as E-mail attachments. For more information about the
Syspine A50 Plus’s connection to the SMTP server, contact the Syspine A50
Plus Phone System administrato r.
Privacy of Backups
The Syspine A50 Plus Phone System administrator may choose to make a
backup of the data on the Syspine A50 Plus. Data saved in the backup file is
not encrypted. Therefore, it is recommend that the Syspine A50
Plus Phone System administrator store back ups on a removable hard drive that
can be disconnected from the LAN and stored in a secure location (for example, on a disk that can be stored in a locked drawer).
Transfer of Syspine A50 Plus
Before transferring the Syspine A50 Plus to a third party , permanently delete all
information using the Erase Data progr am that comes on the installation CD.
See Resetting To Factory Defaults on page 132 for more information.
Security Considerations
Security and privacy are related topics. Privacy Considerations discusses the
handling of users’ personal infor ma ti on. This topic focuses on the issues
involved securing the Syspine A50 Plus Phone System.
While Voice over Internet Protocol (VoIP) brings the power of the Internet to
phone services, it also introduces some security issues. Unless the office LAN
is secure, employees or callers could change phone settings, listen to others'
voice messages, and even access the public address system, if available.
Consider the following issues in creating a secure phone system:
Change Default Passwords
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The first step toward securing the Syspine A50 Plus Phone System is to
change the default password of the Syspine A50 Plus. The defaul t password for
the Syspine A50 Plus is syspine.
System Vulnerabilities
The Syspine A50 Plus Phone System ru ns on th e office LAN, and the organization may have a wireless LAN. While convenient and popular, the security features in many wireless default implementations may not be adequate. Consider
whether the LAN security configuration, especially the wireless LAN security
configuration, is correct for the business.
Firewall Issues
It’s a good idea to use firewalls to help protect an office LAN. A firewall blocks
requests or communication attemp ts from any unsp ecified programs.
If using a third-party firewall to provide security, instead of the default Windows® Firewall, Assistant and Administr ator wi ll not be able comm unicate with
the Syspine A50 Plus. To avoid this problem, create firewall exceptions in the
firewall program for Administrator and Assistant. A firewall exception allows
selected programs to conn ec t wi th a co mp u te r.
If using a third-party firewall, refer to its document ation fo r instruction s on crea ting firewall exceptions.
Security of Backups
Phone system data is not encrypted when a backup is created. Therefore, it is
recommended that the Syspine A50 Plus Phone System administrator store
backups on a removable hard drive, which can be disconnected from the LAN.
Environmental Considerations
To conserve natural resources, printing a hard copy of this manual
should only be performed if absolutely necessary. Adobe
®
Acrobat®
and most printers support printing two pages on one sheet. Refer to
the printer User Manual for more information.
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This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this
publication, nor any of the material contained herein, may be reproduced without written consent of the manufacturer.
Microsoft, Windows XP, and Windows Vista are trademarks of the Microsoft
group of companies.
© Copyright July 2010 http://www.syspine.com
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i
Introduction................................................................................................... 1
Product Info and Advantages ........................ ... .... ... ... ... ... .......................... 2
Key Advantages of Syspine A50 Plus ......................................................... 3
Unpacking the Syspine Phone System ......................................................4
Package Contents.................................................................................... 4
Optional Contents.................................................................................... 5
Tour of the Syspine Phone System ............................................................ 6
Front View............................................................................................... 6
Rear View............................................................................................... 7
Bottom View............................................................................................ 8
LCD Panel .............................................................................................. 9
LED Behavior.... ... .......................................................... .... ... ... ... .... ... ... 10
Syspine IP Phone 310 .......................................................... ... ... ... .... ... ... . 11
Front View............ .... ... ... ... ... .... ............................................................. 11
IP Phone 310 Operation ............................................ ... ... .... ... ... ... .......... 12
Rear View... ... ... ... .... ... ... .......................................................... ... .... ... ... 14
Installation .................. .... ... ... ... ... .... .......................................................... ... 15
Hardware Installation ...............................................................................16
LAN Setup ..... ... ... .... ... ... ....................................................................... 16
Recommended Installation Process ............... ... ....................................... 17
Locating the Syspine A50 Plus ...................... ... .... ... ... ... ... .... ................... 18
Connecting the Syspine A50 Plus to Power and LAN.................... ... .... ... ... 20
Connecting the Syspine A50 Plus to the PSTN............................. ... .... ... ... 22
Locating IP Phone 310s......... .... ............................................................. 23
IP Phone 310 Cable Connections ............... ... .......................................... 24
Connecting IP Phone 310s to the LAN ..................................................... 25
Syspine A50 Plus Installation ................................................................... 26
System Requirements .................. .......................................................... 26
Installing Syspine Tools................................ ... ....................................... 26
Logging on to The Syspine A50 Plus ....................................................... 30
Changing the Syspine A50 Plus Password ..................... ... .... ... ... ... .... ...... 32
Setting the Date and Time ...................................................................... 33
Auto Installation ........................................................................................ 35
Powering Down the Syspine A50 Plus .....................................................37
Configuring the IP Phone 310s ................................................................38
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ii
Adding a New User
................................................................................ 38
Basic Features............................................................................................. 43
Making Calls to Extensions ...................................................................... 44
Making External Calls .............................................................................. 45
Receiving Incoming Calls ............... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... 46
Transferring Calls ..................................................................................... 47
Using Voicemail ....................................................................................... 48
Leaving Voicemail.................................................................................. 48
Retrieving Voicemail............................................................................... 48
Configuring Voicemail Options................................................................. 49
Advanced Features..................................................................................... 51
Using a Public Address System ............................................................... 52
Internal Page......................................................................................... 52
External Page........................................................................................ 52
Using Call Park and Retrieve ................................................................... 54
Parking a Call........................................................................................ 54
Retrieving a Parked Call ......................................................................... 55
Using Agent Group ...................................................................................56
Configuring Call Agent Groups ................................................................ 56
Using User Group .................................................................................... 60
Configuring User Groups ........................................................................ 60
Voicemail to E-mail Forwarding ............................................................... 63
Configuring E-mail Server Information...................................................... 63
Configuring User Information................................................................... 65
Administrator Software Configuration...................................................... 69
Syspine A50 Plus ........................... ... ... ................................. ... ... ............. 70
The Phone Setting Tab ............................................................................ 72
Using the User Menu.............................................................................. 72
Using the Voice Services Menu ............................................................... 82
Using the Others Menu........................................................................... 92
The Call Routing Tab ............................................................................... 96
Configuring Incoming Call Routing........................................................... 96
Configuring Outgoing Call Routing......................................................... 107
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iii
The System Setting Tab ......................................................................... 117
Using the Status Menu ......................................................................... 118
Using the Properties Menu.................................................................... 119
Using the Backup Menu........................................................................ 128
Using the Others Menu......................................................................... 131
The Group Setting Tab ..................... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... .. 135
Configuring Call Agent Groups .............................................................. 135
Configuring User Groups ...................................................................... 143
Configuring Pickup Groups ................................................................... 148
Troubleshooting........................................................................................ 153
Common Issues ..................................................................................... 153
Quick Reference Guides........................................................................... 157
Voicemail Quick Guide ...........................................................................158
Syspine A50 Plus Wall Mounting Template............................................ 159
Index........................................................................................................... 160
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iv
Page 11
1
Introduction
Designed for ease of use and manageability, the Syspine A50 Plus combines
the Syspine A50 Plus base unit and Syspine IP Phone 310s in one easy to
install, end-to-end, communication solution.
The user friendly, Syspine A50 Plus provides the management and user
interface tools for the Syspine A50 Plus.
The Syspine A50 Plus provides public switched telephone network (PSTN) and
Voice over Internet Protocol (VoIP) service interconnection specifically
designed to empower small business customers to manage customer call traffic and employee use.
The IP Phone 310 combines ease of use with advanced functionality and ergonomic design.
Combined with a low Total Cost of Ownership (TCO), the Syspine Pho ne System is the ideal communication tool.
Page 12
Introduction
2 Product Info and Advantages
1.1 Product Info and Advantages
•
Lower Total Cost of Ownership
—The Syspine A50 Plus provides great value for
small businesses. Cut costs by routing calls over the Internet via SIP trunks from
your service provider.
– "Future proof" design. No additional system HW, SW, or licensing to add SIP
trunks or IP phones.
– Built in Intelligent Opera tor attendant with one digit menu ro uting and an ove r 115
hour Voice Mail system with message forward to Email.
•
Easy Set Up
—Unlike other traditional IP PBX phone systems, familiar-looking
screens (GUIs) provide easy wizards with step by step set up for installation, co nfiguration, and changes.
– Plug in to your existing LAN, click Auto Set U p in Administration and your
Syspine phones appear.
– Lower expense by handling Moves, Adds and Changes (MAC) for your office
phone system.
•
Mobility App s
—Place and receive customer calls while away from the office or at a
remote office with ease. On the go em ployees maximize productivity and are accessible….even when freed from your desk or office.
– Call forwarding to cell or remote phones and Voicemail to E-mail messages give
effortless mobility.
– Remote Office workers stay connected. Broadband internet connects your
remote IP phone / Softphone extension to the main office system and shares the
same phone lines and features.
– Smartphone applications will integrate mobility with popular devices. Extend your
business phone wherever and whenever your Smartphone is active (next
release).
•
Improve Customer Service, Support, and Sales
—Respond quickly to customers
with clients with A gent and User Call Groups. Route calls to the right person or
department and ring all members or evenly distribute calls to improve customer
response time.
– Queue calls with recorded announcements while agents “Log in/Log out” based
on call loads.
– Utilize 10 Party Conference Rooms “on the fly” or with managed access. Keep
everyone connected, informed, and updated…all of the time.
– Manage and export system Call History Reports of incoming, outgoing, or inter-
nal calls.
Page 13
Introduction
Product Info and Advantages 3
1.1.1 Key Advantages of Syspine A50 Plus
• Reliable and intelligent hardware design
– Built-in ATA module (supports 4 or 8 PSTN-line ports)
– LCD operator panel enables multiple installation methods
– Fan-less design for low ambient noise environment and energy savings
– Gigabit Ethernet support
– Support for SIP standard devices: IP phones, gate ways, etc.
• Popular small business calling features
– Integrates both VoIP/SIP trunks and traditional analog phone lines
– Call Transfer, Call Forward, Call Park, Call Retrieve and Call Pickup
– Internal page to user, group or external page through add on speakers
– 10-party conference rooms with managed or “on-the-fly” anytime access
– More than 115 hours of solid state voicemail storage capacity
• Flexible call routing
– Automatic forwarding of voicemail by email
– Flexible call distribution for small call center agent operations
– Automatic route selection with overflow routing
– Intelligent office manager for day, night, weekends and holiday schedul-
ing
– Menu driven auto attendant with one digit routings
– 3-Tier user call restriction tables and block list
– Agent and User Group ring options with log in/log out capabilities
• Unsurpassed user friendly interface
– Browser-based system administration
– Auto installation of Syspine IP phones and PSTN trunks with just one
mouse-click
– Setup configuration wizards make changes amazingly easy
– Auto detection of new installed or relocated Syspine phones
• Mobility
– Remote office extensions (IP phones and Softphones) via broadband
internet
– SP 310 Softphone for PC’s provides extensions for on the road and out
of office employees.
Page 14
Introduction
4 Unpacking the Syspine Phone System
1.2 Unpacking the Syspine Phone System
1.2.1 Package Contents
V erify all contents are present and in good condition. If any items are missing or damaged, contact the dealer immediately.
NOTE: To conserve natural resources, it is advised that you print a
hard copy of the supplied User Manual only if absolutely
necessary. Adobe® Acrobat® and most printers support
printing two pages on one sheet. Refer to your printer’s User
Manual for more information.
Syspine-A50 Plus DC Adapter Power Cable
1 x 3M RJ-45 (Male)
Ethernet Cable (yellow)
4 x 3M RJ-11 (Male)
Phone Line Cables
2 x Power Cable Clips
Installation and
Help CD, includes
User’s Manual
Quick Start Guide Wall Mounting Kit
Sys
p
i
n
e
A
5
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P
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s
POW
ER
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ESET
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Quick Start Gui
de
Page 15
Introduction
Unpacking the Syspine Phone System 5
1.2.2 Optional Contents
4 x 3M RJ-11 Male Phone Line Cable
Included with Optional ATA Module
Page 16
Introduction
6 Tour of the Syspine Phone System
1.3 Tour of the Syspine Phone System
1.3.1 Front View
No. Item Description
1. Top Ventilation Cooling vent—do not obstruct
2. Panel Release Press to remove LCD panel
3. LCD Panel See LCD Panel on page 9
4. Ventilation Cooling vents—do not obstruct
Syspine A50 Plus
POWER
SY
S
T
E
M
LIN
E
1
LIN
E
2
G
A
T
E
WAY
R
E
S
E
T
IP
2
3
4
1
4
Page 17
Introduction
Tour of the Syspine Phone System 7
1.3.2 Rear View
No. Item Description
1. Telephone Lines Module 1 telephone lines P1 to P4
2. DC IN Jack Connect the DC power adapter to this jack
3. Phone Line LCDs Indicates phone line activity on the corre-
sponding line
4. Sta tus LED Indicates module 1 connec tio n status
5. Optional
Telephone Lines
Module 2 telephone lines P5 to P8
(optional)
6. LINE OUT Connect an output device, such as a Public
Address system or speaker. See Using a
Public Address System on page 52
7. LINE IN Standard Line-in jack. See Service Manual
for updated functions
8. USB Ports Connect USB devices to these ports
9. LAN Port Connect an Ethernet RJ-45 to the LAN
P4 P3 P2 P1
DC IN
1234 678 95
Page 18
Introduction
8 Tour of the Syspine Phone System
1.3.3 Bottom View
No. Item Description
1. Module Feet Desktop non-skid feet
2. Wall Fixing Slots Attach to wall using wall mounting template
(see Syspine A50 Plus Wall Mounting Template on page 159)
1
2
Page 19
Introduction
Tour of the Syspine Phone System 9
1.3.4 LCD Panel
No. Item Description
1. LCD panel 2 x 16 characters 5 x 7 dot display
2. Power LED LED lights orange in power-on state
3. System LED LED lights blue when system is in ready
state
4. Line Module1
LED
Tri-color Line 1 Module LED
5. Line Module2
LED
Tri-color Line 2 Module LED
6. Gateway Module
LED
Tri-color Gateway Module LED
7. Left Button Up one level in Admin Mode
8. Enter Button Press to Apply settings / Down one level in
Admin mode
Hold for 5 seconds to enter Admin Mode
9. Down Button Scroll down through options in Admin Mode
10. Up Button Scroll up through options in Admin Mode
11. Right Button View lower line message
Select option in Admin Mode
R
E
S
E
T
IP
QUANTA COMPUTER
POWERSYSTEM LINE1
LINE2GATEWAY
Syspine A50 Plus
POWER SYSTEM LINE1 LINE2 GATEWAY
RESET
IP
12 3 4 5 6 789101112 13
Page 20
Introduction
10 Tour of the Syspine Phone System
NOTE: The Syspine A50 Plus is set to DHCP client enabled as default and can-
not be changed.
1.3.5 LED Behavior
12. IP Button Push to view: IP address, subnet mask,
default gateway, DNS server, and DHCP
Mode (enabled or disabled)
13. Reset Button Hold for 5 seconds to reset the system (see
Powering Down the Syspine A50 Plus on
page 37)
LED Behavior/Color Description
Power Solid Orange Power on
Off Power off
System Status Solid Blue System in ready state
Blinking Blue System booting or system failure
detected
Line Module 1 Solid Red Module 1 failure detected
Solid Orange Module 1 booting
Solid Green Module 1 in service (registered)
Line Module 2 Solid Red Module 2 failure detected
Solid Orange Module 2 booting
Solid Green Module 2 in service (registered)
Gateway
Module
Solid Red Gateway Module failure detected
Solid Orange Gateway Module active, but WAN
is inactive
Solid Green Gateway Module active, and WAN
is connected
No. Item Description
Page 21
Introduction
Syspine IP Phone 310 11
1.4 Syspine IP Phone 310
1.4.1 Front View
No. Item Description
1. Handset High quality telephone handset
2. Transfer Transfers the current call
3. Conference Start conference call
4. Call History Display call history menu
5. Redial Dial last number entered
6. Hold Place caller on hold
7. Call Indicator Flashes to indicates incoming calls
8. LCD Screen 2 x 16 character LCD display
9. Blue Button Parks the call
10. Voicemail Retrieve voicemail
11. Mute Turn mute on or off during handsfree or
handset calling
12. Handsfree Place or answer a call without the use of the
handset
1
0#
2
ABC3DEF
5
JKL
6
MNO
8
TUV
4
GHI
7
PQRS
9
WXYZ
IP Phone 310
HOLD
1
2
3
4
5
6
7
8
10
11
12
13
14
9
Page 22
Introduction
12 Syspine IP Phone 310
NOTE: For ease of use, place the labels as shown in the preceding image.
1.4.2 IP Phone 310 Operation
The following table describes the IP Phone 310 basic functions.
IMPORTANT!
IP Phone 310 Hook functionality may differ depending on the selected
service provider. Contact the provider for more information.
13. V olume and Menu
Navigation
Move up and down through menu options
and adjust ringer volume. Increase or
decrease volume while phone is in use
14. Dial / Enter Press to dial manually entered phone num-
bers / select items in the LCD menu
Label Description
Answer Call
Pick up the handset to answer or press to use
Handsfree mode.
Reject Call
Press to reject call.
Number
Dial
Enter the desired number on the keypad and press
to confirm (press to correct mistakes).
Call
Transfer
Press + ext. number + .
Call Hold
During a call, press to hold the call. Press
again to retrieve the call.
Call Park
During a call, press .
Call
Retrieve
Press and dial the parked zone number
assigned.
No. Item Description
Page 23
Introduction
Syspine IP Phone 310 13
3 Way
Conference
During a call with the1st party, press to hold the
1st party and get the dial tone, dial the 2nd party and
press again to start the conference.
Redial
Press to redial the last number.
Mute
Press to turn Mute on or off during handsfree or
handset calling
Call
History
Press to access the following call history options:
1. Missed Calls
2. Received Calls
3. Dialed Numbers
4. Erase Records
5. Press to access next item
6. Press # to confirm the item
7. Press to go back one level
Voicemail
Press .The auto attendant says Welcome to voice
mail, please enter your password.The default pass-
word is 9999. Press 1 to listen to the new message or
follow the prompts for more options.
Check IP
address
Press # *47 (# *IP) to display the phone IP address.
Label Description
Page 24
Introduction
14 Syspine IP Phone 310
1.4.3 Rear View
NOTE: See Locating IP Phone 310s on page 23 for installation instructions.
No. Item Description
1. Desk Stand Slots Attach the desk stand to these slots
2. Wall Mount Slot Attach to wall using this slot
3. LAN Port Connect RJ-45 ethernet cable
4. Handset
Connection Jack
Connect the handset cord
5. PC Port Connect RJ-45 ethernet cable to PC, or
daisy chain a PC, hub, or other ethernet
device
6. AC Power
Connection Jack
Connect AC power adapter
7. Wall Mount Stand
Slots
Attach the wall mount stand to these slots
LAN PC
DC 12V
3
4
5
6
1
7
2
Page 25
2
Installation
This section contains details on how to install th e Syspine A50 Plus Phone System and connect and configure the sup-plied Syspine IP Phone 310s
Terms used in this chapter:
• DHCP—Dynamic Host Configuration Protocol (DHCP) is used by net-
worked devices (clients) to obtain IP addresses and other parameters from
a DHCP server.
•IP—Internet Protocol (IP) is used for communicating data across a net-
work. IP provides the service of communicable unique global addressing
amongst devices.
•LAN—Local Area Network (LAN) is a computer network covering a small
geographic area, like an office, or group of buildings.
•PoE—Power over Ethernet (PoE) is an alternate method of powering
devices without using a standard powe r outlet. The IP Phon e 310 support s
PoE, although the required adapter is not supplied.
• PSTN—Public Switched Telephone Network (PSTN) is the network of the
world's public telephone networks, in much the same way that the Internet
is the network of the world's public IP-based networks.
Page 26
Installation
16 Hardware Installation
2.1 Hardware Installation
2.1.1 LAN Setup
The diagram describes the LAN architecture using th e Syspine A50 Plus Phone
System.
Page 27
Installation
Hardware Installation 17
2.1.2 Recommended Installation Process
To save time, it is recommended that all the IP Phone 310s are installed and
connected to a suitable power outlet at the same time. For example, if ten IP
Phone 310s are required for an office setup, perform the installation in the following order.
1. Locate the Syspine A50 Plus (desktop or wall mount). See “Locating the
Syspine A50 Plus” on page 18.
2. Connect the Syspine A50 Plu s to th e L AN a nd power ou tlet. Se e “Co nnect-
ing the Syspine A50 Plus to Power and LAN” on page 20.
3. Connect the Syspine A50 Plus to the PSTN. See “Connecting the Syspine
A50 Plus to the PSTN” on page 22.
4. Locate all ten IP Phone 310s (desktop or wall mount). See “Locating IP
Phone 310s” on page 23.
5. Connect all ten IP Phone 310s to the LAN and suitable outlet. See “Con-
necting IP Phone 310s to the LAN” on page 25.
6. Install the Syspine A50 Plus Syspine A50 Plus. See “Syspine A50 Plus
Installation” on page 26.
7. Change the Syspin e A50 Plus password and set the date and time. See
“Changing the Syspine A50 Plus Password” on page 32. and Setting the
Date and Time on page 33.
8. Use the Auto Installation function, see Auto Installation on page 35.
Page 28
Installation
18 Hardware Installation
2.1.3 Locating the Syspine A50 Plus
The Syspine A50 Plus provides two distinct setup options—desktop and wall
mounted. The LCD panel and top ventilation panel can be inverted for upright
and wall mounted installation.
2.1.3.1
DESKTOP INSTALLATION
Place the Syspine A50 Plus on a flat, stable surface in a well ventilated area.
IMPORTANT!
Do not obstruct the cooling vents (see Front View on page 6 for vent
locations).
1. Press the LCD panel release button (see Front Vie w on page 6) and lift the
panel up.
2. Invert the panel and insert it into the panel bay.
3. Press the panel inward until a click is heard. Apply steady pressure until a
further click is heard.
N
OTE: When located correctly, the LCD panel does not move within the bay.
4. Grip the top ventilation panel (
see Front View on page 6) and twist counter-
clockwise to remove it.
5. Twist clockwise to secure the panel in place.
Page 29
Installation
Hardware Installation 19
2.1.3.2 WALL MOUNTED INSTALLATION
The Syspine A50 Plus wall mounting solution is designed to reduce clutter by
locating the Syspine A50 Plus in an otherwise unused area.
There are two wall mounting slots on the underside of the Syspine A50 Plus
(see Bottom View on page 8) for mounting purposes.
At the back of this user’s manual is a wall mounting template to assist in the
positioning of the Syspine A50 Plus. To wall mount the Syspine A50 Plus, perform the following steps:
1. Press the LCD panel release button (see Front View on pa ge 6) and lift the
panel clear.
2. Invert the panel and insert it into the panel bay.
3. Press the panel inward until a click is heard. Apply steady pressure until a
further click is heard.
N
OTE: When located correctly, the panel does not move in the bay.
4. Grip th e top ventilation panel (see Front View on page 6) and twist counter-
clockwise to remove it.
5. Invert the ventilation panel so that the Syspine name is readable and
replace the panel.
6. Twist clockwise to secure the panel in place.
7. Locate a clean, even wall space with adequate room for cabling.
8. Print out the template at the back of this manual and place it on the wall
(see Syspine A50 Plus Wall Mounting Template on page 159)
9. Use the guide line on the wall mounting template and a level to ensure the
Syspine A50 Plus is in horizontal position.
10. Mark the locations for the two positioning screws using the template.
11. Drill two holes and insert the supplied wall fixing plugs.
12. Insert the supplied screws and tighten fully, until none of the thread is
showing.
N
OTE: The screws are designed to project out from the wall for mounting pur-
poses.
13. Align the wall mounting slots on the under side of the Syspine A5 0 Plus with
the screws. Fit the screws into the wall mounting slots and apply slight
downward pressure to secure the unit.
Page 30
Installation
20 Hardware Installation
2.1.4 Connecting the Syspine A50 Plus to Power and
LAN
After locating the Syspine A50 Plus, connect to power by performing the following steps:
1. Insert the cable pin into the left-hand side of the Syspine A50 Plus case as
shown.
2. Connect the AC adapter to the Syspine A50 Plus and secure it in place as
shown in the following illustration.
P4 P3 P2 P1
P8 P7 P6 P5
DC IN
Page 31
Installation
Hardware Installation 21
3. Use one o f the supplied Ethernet cables ( yellow) to connect the LAN p ort of
the Syspine A50 Plus to the LAN switch and plug in the AC adapter into a
standard electrical outlet.
Before continuing, make sure the display shows SERVICE READY.
N
OTE: Ensure that all cables are properly inserted and the LAN switch is work-
ing properly before continuing.
P4 P3 P2 P1
P8 P7 P6 P5
DC IN
Page 32
Installation
22 Hardware Installation
2.1.5 Connecting the Syspine A50 Plus to the PSTN
After locating the Syspine A50 Plus, connect the PSTN by performing the following steps:
1. Connect the phone cable to th e PSTN as shown .
2. Check that the telephone line module LED on the back of the Syspine A50
Plus lights green (see Rear View on page 7 for location).
N
OTE: If the telephone line status LED does not light for any active phone line,
check the public telephone line and Voice Services. See Using the Voice
Services Menu on page 82 for more information.
Page 33
Installation
Hardware Installation 23
2.1.6 Locating IP Phone 310s
The IP Phone 310 provides two distinct setup options—desktop and wall
mounted.
2.1.6.1
DESKTOP INSTALLATION
1. Insert the two locating tabs (1) into the slots
as shown.
2. Push the stand (2) toward the top of the IP
Phone 310 until it clicks into place.
2.1.6.1
WALL MOUNTED INSTALLATION
The IP Phone 310 wall mounting solution is
designed to reduce clutter by locating the IP
Phone 310 in an otherwise unused area.
The wall mounting slot is located on the underside of the IP Phone 310 (see
Rear View on page 7) for mounting purposes.
N
OTE: The hand set hook is supplied in the upright position, suit able for desktop
or wall mounting. If the phone is installed on a desktop without the st and,
remove the hook and install it point down.
Perform the following steps to wall mount an IP Phone 310:
1. Insert the two stand locating tabs in to the
slots on the phone.
2. Push the stand toward the bottom of the IP
Phone 310 to until it clicks into place.
3. Locate a clean, even wall space with ade-
quate room for cabling.
4. Drill a hole and insert a suitable wall-fixing
plug.
5. Insert a suitable screw and tighten, leaving a
5 mm (0.2 inches) gap.
6. Align the wall-moun ting slot on the underside
of the IP Phone 310 with the screw.
7. Place the IP Phone 310 on the wall and align it with the screw on the wall.
2
1
Page 34
Installation
24 Hardware Installation
2.1.7 IP Phone 310 Cable Connections
Connect the IP Phone 310 cables as shown in the diagram:
1. Connect the white Ethernet cable to the LAN port.
2. Connect the power cable to the DC power jack.
N
OTE: If the IP Phone 310 is connected through a Power over Ethernet (PoE)
device, it is not necessary to connect the power adapter.
3. Connect the handset cable to the handset jack.
N
OTE: The handset cable has a long straight connection and a short straight
connection. Use the long section to connect to the IP Phone 310. Secure
the cable in place by pressing down as shown in the preceding image.
1. LAN cable
2. Power cable
3. Handset cord
1
2
3
Page 35
Installation
Hardware Installation 25
2.1.8 Connecting IP Phone 310s to the LAN
After connecting the Syspine A50 Plus to the LAN and a suitable power outlet,
connect all the required IP Phone 310s at once to the LAN.
The IP Phone 310 supports daisy-chain connection for limited port access
using the supplied Ethernet cable.
IMPORTANT!
PoE operation is not possible when wiring in daisy chain sequence—
power adapters must be used on series phones.
Perform the following steps to connect the IP Phone 310 as part of a daisychain:
1. Disconnect the existing LAN cable from the PC.
2. Plug the LAN cable into the LAN port on the IP Phone 310.
3. Using the supplied Ethernet cable, connect the PC port on the IP Phone
310 to the LAN port on the PC.
4. Using the supp lied power cables for each phone, con nect the IP Phone s to
a power source.
5. Record the IP address for each phone as displayed on the LCD screen.
N
OTE: If the IP address is not displayed, enter # * 47 (# * IP) on the keypad to
display the IP address.
If port access is not a consideration and a daisy chain co nnection is not required,
attach the IP Phone 310 directly to the LAN switch with the supplied cable.
Page 36
Installation
26 Syspine A50 Plus Installation
2.2 Syspine A50 Plus Installation
This section contains deta ils on h ow to inst all the Syspine A50 Plus and how to
configure the IP Phone 310s.
2.2.1 System Requirements
Syspine A50 Plus requires:
• Processor: Intel Pentium III 700 MHz or greater
• Memory: 128 MB RAM
• Hard Disk: 100 MB
• Operating System: Windows XP, Windows Vista, Windows 7 (32-bit)
2.2.2 Installing Syspine Tools
NOTE: Screenshots will vary depending on your operating system.
1. Insert the Installation CD provided. The Auto-run interface starts automati-
cally.
N
OTE: If the Auto-run Interface does not start automatically, access the CD
using Windows Explorer and manually execute CDRun.exe in the root
directory to begin installation.
The Install Syspine Tools screen displays.
Page 37
Installation
Syspine A50 Plus Installation 27
2. Click Install Syspine Tools to begin the process.
The Phoenix Setup Wizard screen displays.
3. Click Next to continue the installation.
N
OTE: It is recommended that you close all other applications before continu-
ing.
4. Select the destination folder to install the Syspine A50 Plus. Click Next to
continue. Click Browse to manually select a specific location.
N
OTE: At least 24.1 MB of free disk space is required for installation.
Page 38
Installation
28 Syspine A50 Plus Installation
5. Select the destination where you want the Syspine A50 Plus short-cuts to
be installed. To continue, click Next. If you would like to select a different
folder, click Browse.
6. Select the add itional items th at you would like inst alled o nto your computer
by checking off the items from the list, the click Next to continue.
Page 39
Installation
Syspine A50 Plus Installation 29
7. Review the settings you have selected and click Install.
N
OTE: If you want to change any settings, click Back to take you to the appro-
priate window.
8. Once you have completed the installation, click Finish to exit the Syspine
A50 Plus Setup Wizard.
N
OTE: Installation screens are O/S dependant. For this demonstration the Win-
dows XP operating system was used.
Page 40
Installation
30 Logging on to The Syspine A50 Plus
2.3 Logging on to The Syspine A50 Plus
After the initial hardware and software installation, the Syspine A50 Plus is
automatically detected through the LAN connection. Perform the following
steps to log in to the Syspine A50 Plus:
1. To launch the Syspine A50 Plus, go to St artAll Pro-
gramsSyspineAdministratorAdministrator 1.0.nnnnn.
2. Select the desired Syspine A50 Plus, and click Connect. If the software
does not automatically detect the Syspine A50 Plus system, you can manually enter the IP address by clicking on the yellow arrow and enter the IP
address in the field designated.
N
OTE: Compare the IP address on screen with the IP address attached to the
Syspine A50 Plus. To view the IP address on the Syspine A50 Plus,
press the IP button located on the front panel and the IP address will
show on the screen.
Page 41
Installation
Logging on to The Syspine A50 Plus 31
3. Click Connect
N
OTE: The connection process can take a few seconds. If the required
Syspine A50 Plus is not present, see Troubleshooting on page 153.
Once connection is established, a password prompt displays.
4. Enter the default password syspine (all lower case) and click Login.
The main Syspine A50 Plus screen displays.
Page 42
Installation
32 Logging on to The Syspine A50 Plus
2.3.1 Changing the Syspine A50 Plus Password
After logging in, change the password to prevent any sec ur ity issu es.
N
OTE: The default password for the Syspine A50 Plus is syspine.
To change the Syspine A50 Plus password, perform the following steps:
1. Once you have logged in to the Syspine A50 Plus, on the System Setting
tab, click Change Password in the Properties panel.
The Change Password screen displays.
2. Enter the current password, a new password, and confirm the new pass-
word.
3. Click OK.
4. The following message is displayed when the password is changed suc-
cessfully.
N
OTE: If an error message is displayed, follow the on-screen prompts to correct
the problem and try again.
Page 43
Installation
Logging on to The Syspine A50 Plus 33
2.3.1.1 STRONG PASSWORD TIPS
Your password can be 4-20 digits and should contain letters (A, B, C, a, b, c...),
numerals (0, 1, 2, 3, 4, 5, 6, 7, 8, 9), and symbols (‘ ~ ! @ # $ % ^ & * ( ) _ + - =
{ } | [ [ \ : “ ; < > ? , . /). Due to th e way passwords ar e en crypted, the most
secure passwords are 7 or 14 characters long.
For a password to be strong, it should:
– Be significantly different from prior passwords.
– Not contain a name or user name.
– Not be a common word or name.
2.3.2 Setting the Date and Time
To set the Syspine A50 Plus date and time, perform the following steps:
1. On the System Setting tab, click Change Date/Time in the Properties
panel.
The Change Date and Time screen displays.
2. Select the appropriate time zone from the drop down list.
Page 44
Installation
34 Logging on to The Syspine A50 Plus
3. You have the option to automatically synchronize the date and time with an
internet time server by entering the web address or IP address into the
server field and clicking Up da te Now or manually setting the date and time
information from the drop-down menus. Click OK to save the changes.
N
OTE: The Syspine A50 Plus only reboot s if the time zo ne is changed. All o ther
changes are updated immediately.
4. Verify the new date and time in the Properties table under the System
Setting tab.
N
OTE: You may need to refresh the page in order to view your changes.
Page 45
Installation
Auto Installation 35
2.4 Auto Installation
The Auto Installation function allows the administrator to se ar ch the network
for new devices and configures them to the system. The new devices are numbered consecutively starting with 100.
During this process, the ATA module is also automatically configured.
C
AUTION: AUTO INSTALLATION CONFIGURES ALL IP PHONES CONNECTED TO
YOUR NETWORK. DO NOT USE THE AUTO INSTALLATION FUNCTION IF YOU
HAVE ALREADY CONFIGURED YOUR SYSTEM AS PREVIOUS CONFIGURATION
SETTINGS WILL BE LOST.
1. Navigate to Phone Setting Others Auto Installation.
Page 46
Installation
36 Auto Installation
2. Click Auto Installation.
The Automatic Installation screen displays.
N
OTE: The system detects and installs any available devices. During this time,
the system may not respond to prevent any configuration conflicts.
3. Click Yes to continue with the installation process.
4. Once the installation process is complete, you will receive a confirmation
dialog.
The Automatic Installation process is now complete.
After installation, the newly adde d device s ca n b e person alized if re quired , se e
Editing Users on page 77.
Page 47
Installation
Powering Down the Syspine A50 Plus 37
2.5 Powering Down the Syspine A50 Plus
The Syspine A50 Plus does not provide an on/off power switch like other electrical appliances, the Reset button is used to shutdown the Syspine A50 Plus
properly.
To power off the Syspine A50 Plus, perform the following steps:
1. Exit any active Administrator and Assistant sessions.
2. Press and hold the Reset button on the Syspine A50 Plus front panel for 5
seconds and release.
3. The Syspine A50 Plus enters a Standby state and the LCD panel displays
UNPLUG POWER CORD for 15 seconds.
4. To power down the device, unplug the power cord from the back of the
Syspine A50 Plus in these 15 seconds. Otherwise wait for the system to
reboot.
IMPORTANT!
Do not unplug the Syspine A50 Plus unless the LCD displays
UNPLUG POWER CORD. Incorrect power down can damage the Syspine A50 Plus.
Page 48
Installation
38 Configuring the IP Phone 310s
2.6 Configuring the IP Phone 310s
After logging on to the Syspine A50 Plus, the installed IP Phone 310s must be
detected and new users added. Perform the following steps to detect the
phones and add new user inform at ion .
2.6.1 Adding a New User
1. Go to StartAll ProgramsSyspine A50 Plus to launch the sof tware, if it
is not already running.
2. Navigate to Phone SettingUser and click Add User.
Page 49
Installation
Configuring the IP Phone 310s 39
The Add User screen displays. The default tab is the User tab.
3. In the User Account section under the User tab, enter in the Display
Name (this name will display on the phone) and select an extension num-
ber from the drop down list of available extensions (100-399).
4. In the Device section, click on Add Device.
The Choose Device screen displays.
Page 50
Installation
40 Configuring the IP Phone 310s
5. You have the option to either select a device from a list of de tected devices
or enter a MAC address to pre-add a device before it is connected. Click
OK to save your changes.
6. Click the Call Forwarding tab to display the following screen.
7. Set Call Forwarding as desired.
– Within—set the time elapsed before the call is forwarded.
– Forward to—set where the call will be forwarded.
8. Click the Advanced tab to display the following screen.
9. Set Toll Restrictions as desired.
– No Restriction—gives the user full dialing privileges.
– Assign Custom Dialing Privileges—apply dialing privileges (local,
operator/international, special).
10. Set Voicemail as desired.
– • Enable Voicemail—turns on voicemail for the user.
– • Retrieve messages as attachment to Email—turns on Email alerts
when voicemail is received.
– • Personal Authority Code—set the security code for voicemail.
Page 51
Installation
Configuring the IP Phone 310s 41
11. Set Other Settings as desired.
– Check the check box to allow this user to be paged.
12. Click OK to save all changes.
13. The Syspine A50 Plus will then register the phone to the system, configure
the phone, and connect it to the system. Click Finish to complete the process.
Page 52
Installation
42 Configuring the IP Phone 310s
Page 53
3
Basic Features
This chapter contains information on basic Sys pine A50 Plus Pho n e Syst em
operation using Syspine A50 Plus. Topics include making a nd receiving internal
and external calls, transferring calls, using a Public Address (PA) system, and
voicemail functions.
Terms used in this chapter:
•IP—Internet Protocol (IP) is used for communicating data across a net-
work. IP provides the service of communicable unique global addressing
amongst devices.
•LAN—Local Area Network (LAN) is a computer network covering a small
geographic area, like an office, or group of buildings.
•MAC—Media Access Control (MAC) addresses are numbers that repre-
sent a unique name for particular network adapters, so, for example, the
network adapters in two different computers will have different names.
•PBX—A Private Branch eXchange (PBX) is a telephone exchange that
serves a particular business or office.
• URL—Uniform Resource Locator (URL) is a global identifier of network-
retrievable document s and in the scope of this User’s Manual represen t s a
World Wide Web address.
•WAV—Waveform audio format (WAV), is a Micr osof t and IBM au dio file for-
mat standard for storing audio on PCs.
Page 54
Basic Features
44 Making Calls to Extensions
3.1 Making Calls to Extensions
Extension calls are calls placed to other Syspine IP Phone 310s using the
Syspine A50 Plus.
To make an extension call, perform the following steps:
1. Lift the handset of the IP Phone 310.
2. Dial the required extension using the keypad.
3. The system connect s the phone to the supplied extension.
Page 55
Basic Features
Making External Calls 45
3.2 Making External Calls
External calls are calls placed to contacts outside the internal networ k.
To make an outgoing call using the keypad, perform the following steps:
1. Lift the handset of the IP Phone 310.
2. Press 9 to specify an outbound call.
3. Dial the required number using the keypad. The system connects the
phone to the supplied external number.
N
OTE: If VoIP calls result in an error, logon to Administrator and go to
Base Unit View Event Log and look for information on any failures
that occurred.
Page 56
Basic Features
46 Receiving Incoming Calls
3.3 Receiving Incoming Calls
The Syspine Phone System functions as a traditional phone system when
receiving incoming calls. Simply pick up the IP Phone 310 handset or press the
Speaker button to accept the call.
Incoming calls using Syspine A50 Plus are processed as follows:
• The external caller dials the PSTN number assigned to the Syspine A50
Plus.
• The Auto Attendant asks the caller to dial the extension of the required con-
tact.
N
OTE: The Syspine A50 Plus handles the call as defined in the Call Routing
Plan (see The Call Routing Tab on page 96).
Page 57
Basic Features
Transferring Calls 47
3.4 Transferring Calls
Call transfer is used to manually extend a call to another extension or user.
N
OTE: Only phones and users added to Syspine A50 Plus are accessible for
transfer.
To Transfer a call using the keypad, perform the following steps:
1. Ask the calling party to wait while you transfer the call.
2. Press the Transfer button on the IP Phone 310.
3. Dial the require d extension, press Dial / Enter ( ) and hang up the
phone.
The system connects the call to the extension associated with the supplied
name.
Page 58
Basic Features
48 Using Voicemail
3.5 Using Voicemail
If a call is not answered within 15 seconds, the call will be forwarded to voicemail. The term voicemail is used for mobile, cellular , and desktop computerized
telephone answering systems that digitize incoming voice messages and
stores them on disk or flash memory. Incoming calls are diverted to voicemail
when the user is unavailable or the phone is powered of f. Th e voicemail button
flashes red to indicate the receipt of a message.
Syspine A50 Plus allows users to review voice messages while in the office or
from outside.
N
OTE: The default password is 9999.
3.5.1 Leaving Voicemail
If a call is not answered within 15 seconds (default), the voicemail function is
activated.
1. The Auto Attendant informs the caller that the user is not available.
2. After the tone, record a short message (less than 120 seconds).
3. When finished, hang up the phone or press the # key.
3.5.2 Retrieving Voicemail
Voicemail can be reviewed while in the office or from an external number.
3.5.2.1
RETRIEVING VOICEMAIL IN THE OFFICE
To retrieve voicemail, perform the following steps:
1. Press the voicemail button on the IP Phone 310 or dial 500.
2. You are prompted to enter the password by using the keypad.
3. Enter the password to enter the main menu.
4. Press 1 to listen to voicemail messages.
The Auto Attendant supplies the number of new messages and saved messages available then plays the first new message recorded.
5. After listening to the message, the following options are available:
• Repeat—press 1 to replay the previous message.
• Continue—press 3 to proceed to the next message or return to the main
voicemail menu if there are no further messages.
Page 59
Basic Features
Using Voicemail 49
NOTE: If no new messages remain, the first saved message is played.
• Delete—press 7 to delete the current message.
• Forward—press 9 to forward the message to another extension.
3.5.2.2
RETRIEVING VOICEMAIL FROM AN EXTERNAL NUMBER
To access voicemail from an external number, perform the following steps:
1. Dial the PSTN number to call.
2. After the Auto Attendant answers, dial 500.
3. Follow steps 2 through 5 in Retrieving Voicemail in the Office on page 48.
3.5.3 Configuring Voicemail Options
To configure voicemail options, perform the following steps:
1. Lift the handset and press the voicemail button,
OR
Press the voicemail button for hands-free operation.
2. A standard voicemail greeting is supplied prompting the user to enter their
password or press the * key to check voicemail for a different extension.
3. Enter the password to enter the main menu.
4. Press 2 to enter the Change Your Settings menu.
There are six options within the Personal Options menu:
• Listen to Personal Greeting—press 1 to review the personal greeting
message for the current user.
N
OTE: If no custom message is recorded, the Auto Attendant Greeting is used.
• Record Personal Greeting—press 2 to record the personal greeting mes-
sage for the current user.
• Change Greeting Type—press 3 to change the type of voicemail greeting
for the current user.
Select from System Greeting (default) and Personal Greeting (custom).
• Change Password—press 4 to enter a new 4~8 digit password followed
by the # key. Confirm the new password by re-entering the new password
followed by the # key.
• Go Back to Main Menu—press * to return to the main voicemail menu.
Page 60
Basic Features
50 Using Voicemail
Page 61
4
Advanced Features
This chapter contains information on advanced Syspine A50 Plus operation
using Syspine A50 Plus. Topics include using a paging system, call park/ call
retrieve, configuring agent/user group s, and outgoing call routing.
For more information on Syspine Module configuration, see the Service Manu al
and Security Gateway User’s Manual.
Page 62
Advanced Features
52 Using a Public Address System
4.1 Using a Public Address System
The Syspine A50 Plus supports connection to a Public Address system (PA) or
to speakers directly attached to the Syspine A50 Plus. To connect the PA to the
Syspine A50 Plus, refer to the following diagram:
N
OTE: See Rear View on page 7 for the location of the Line-Out jack.
4.1.1 Internal Page
An internal page can be made if user g roups have been set up (See “Adding A
User Group” on page 60.):
1. Lift the IP Phone handset and dial *5+User Group ext.
2. Wait for th e re ady ton e , t hen sp ea k as no rm a l.
3. Syspine A50 Plus routes the voice page to the extensions that belong to
that user group.
4. Hang up when finished.
4.1.2 External Page
Once the PA (or speaker) is connected to the Line-Out jack, perform the following steps to make an external page over the PA:
1. Lift the IP Phone handset and dial *6.
2. Wait for th e re ady ton e , t hen sp ea k as no rm a l.
Page 63
Advanced Features
Using a Public Address System 53
3. Syspine A50 Plus routes the voice page to the line-out jack and over exter-
nal, amplified paging equipment as well as the phone s connected.
4. Hang up when finished.
N
OTE: Users can be disabled from receiving pages.
Page 64
Advanced Features
54 Using Call Park and Retrieve
4.2 Using Call Park and Retrieve
Call park is used to hold a call in the system until another system extension or
user is free to respond. While parked, a caller he ars the default Syspine A50
Plus music or a custom audio file played through th e Line In ja ck on th e rear of
Syspine A50 Plus. See Configuring Hold Music on page 123 for more information.
There are a total of nine slot s available for call parking. Any IP Phone 310 can
retrieve a parked call by using the call retrieve function.
4.2.1 Parking a Call
To park an incoming call, perform the following steps:
1. After an swering the incoming call, press the Big Blue button to p ark the call.
2. User will hear the parked zone number where the call was parked.
3. Replace the handset on the phone.
The incoming call is now parked.
Page 65
Advanced Features
Using Call Park and Retrieve 55
4.2.2 Retrieving a Parked Call
To retrieve a parked call, perform the following steps:
1. Lift up any handset and dial the parked zone number that has been desig-
nated to the parked call.
The call is retrieved from the parked status.
Page 66
Advanced Features
56 Using Agent Group
4.3 Using Agent Group
Agent groups allows calls to reach a specified group. Once the agent group is
configured, calls can be set up to ring simult aneo usly, circularly, or round robin.
4.3.1 Configuring Call Agent Groups
4.3.1.1 ADDING A CALL AGENT GROUP
1. In the Group Setting tab, click Add Call Agent Group in the Call Agent
Group panel.
The Configure Call Agent Group screen displays.
Page 67
Advanced Features
Using Agent Group 57
2. Specify a name for this agent group.
3. Specify a number for this agent group.
4. To add members to this agent group, click Add.
The Configure Members screen displays.
5. Select the members that you want to assign to the selected group and click
OK. To add all members to the selected group, put a check beside All
Members.
Page 68
Advanced Features
58 Using Agent Group
6. Select how the system should ring the members in the group from the fol-
lowing drop down list:
– Simultaneous
– Circular
– Round Robin
7. Select the ring time (3-30 seconds).
8. To choose a greeting if no one is able to answer the call, click Configure.
The Configure Greetings screen displays.
9. To add a greeting, click Add.
The Upload Sound File screen displays.
N
OTE: The sound file must be a .wav file format and cannot exceed 2MB in
size.
10. Click Browse to locate the desired sound file.
Page 69
Advanced Features
Using Agent Group 59
11. Click Upload to upload the sound file to the Syspine A50 Plus.
N
OTE: To confirm that the file has been uploaded properly, you should see the
uploaded file in the Configure Greeting screen.
12. Click OK in the Configure Greeting screen to save the settings.
13. Click OK in the Configure Call Agent Group screen to save the settings.
N
OTE: To confirm that the call age nt group has been saved, it should be on the
Call Agent Groups list in the Group Settings tab.
Page 70
Advanced Features
60 Using User Group
4.4 Using User Group
Much like agent groups, user groups allows calls to reach a sp ecified group.
However, user groups do not have a queue function. When all members of the
group are unable to pick up the call, it will be forwarded to another destination.
4.4.1 Configuring User Groups
4.4.1.1 ADDING A USER GROUP
1. In the Group Setting tab, click Add User Group in the User Groups
panel.
Page 71
Advanced Features
Using User Group 61
The Configure User Group screen displays.
2. Specify a name for this user group.
3. Specify a number for this user group.
4. To add members to this user group, click Add.
The Configure Members screen displays.
5. Select the members that you want to assign to the selected group and click
OK. To add all members to the selected group, put a check beside All
Members.
Page 72
Advanced Features
62 Using User Group
6. Select how the system should ring the members in the group from the fol-
lowing drop down list:
– Simultaneous
– Circular
– Round Robin
7. Select the ring time (3-30 seconds).
8. Select the users who the call should be forwarded to from the drop down
list.
9. Click OK to save the settings.
Page 73
Advanced Features
Voicemail to E-mail Forwarding 63
4.5 Voicemail to E-mail Forwarding
Voicemail to Email is an extension of the voicemail service providing another
point of access for messages. When enabled, voicemail to email sends an alert
email to the target user inclu ding a W A V file att achment containin g the recorded
voicemail message.
This function is especially useful for mobile users with no access to Syspine
A50 Plus’ regular voicemail service.
4.5.1 Configuring E-mail Server Information
To configure the E-mail server and user account, perform the following steps:
1. Log into Syspine A50 Plus, see Logging on to The Syspine A50 Plus on
page 30.
2. On the System Setting tab, click Configure email Server in the Properties
panel.
Page 74
Advanced Features
64 Voicemail to E-mail Forwarding
The Configure Email Server screen displays.
3. Check the box beside Allow sending voicemail in email.
4. In the Server Information section, enter the Outgoing email server
(SMTP) information, enter in the server port n umber (default is 25), and put
a check mark if the email server requires a secure connection (SSL).
5. In the Sender and Logon Information section, enter in the email address
the emails will be sent from, the User name/password, and re-enter the
password for confirmation. Click OK to save the settings.
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4.5.2 Configuring User Information
NOTE: At least one user must be added before configuring Email user informa-
tion. See “Adding Users” on page 72.
1. On the Phone Setting tab, click Edit User in the User panel.
The Edit User screen displays.
2. Select the user from the list. Click Next.
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66 Voicemail to E-mail Forwarding
3. In the Voicemail section under the Advanced tab, put a check mark next
to Voicemail and Retrieve messages as attachment to email.
4. Enter the user Ema il address and click OK to save user settings.
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4.5.2.1 TESTING THE VOICEMAIL TO E-MAIL SERVICE
Once the configuration is complete, perform this simple test to confirm voicemail to email connection:
N
OTE: The test user does not need to be assigned to a phone.
1. Leave a test voicemail for the created user (see Leaving Voicemail on
page 48).
2. From the Phone Setting tab, click Vi ew Call History under the Others
panel.
• If an event similar to the examples shown at Troubleshooting on page153.,
the test failed and voicemail to email is incorrectly set up.
• If no event is logged, the test is successful and voicemail to Email is cor-
rectly setup.
3. Wait an appropriate amount of time for the Email to be delivered to the des-
tination Email address.
N
OTE: Timeline to receive Email varies depending on the performance of the
mail system in use.
4. Launch the test user's Email program. Check that the Email was received
and that it has an attachment (WAV file).
5. Double click the attachment (WAV file) to listen to the voicemail.
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Page 79
5
Administrator Software Configuration
This chapter contains information on administrator software configuration of the Syspine
A50 Plus using the Syspine A50 Plus. Topics include adding users, configuring call routing, configuring hold music, and restarting the system.
For more information on Syspine Module configuration, see the Service Manu al
and Security Gateway User’s Manual.
Terms used in this chapter:
•ATA—Analogue Telephone Adapter (ATA ) is a device used to connect one
or more standard analog telephones to a digital and/or non-standard telephone system network.
• URL—Uniform Resource Locator (URL) is a global identifier of network-
retrievable document s and in the scope of this User’s Manual represen t s a
World Wide Web address.
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5.1 Syspine A50 Plus
This section contains information on the basic fu nc tio nality available when
using the Syspine A50 Plus. Syspine A50 Plus provides th e mana gement tools
for the Syspine A50 Plus including many features available in standard PBX
systems. The Syspine A50 Plus also provides effective management of hardware and user access.
IMPORTANT!
Access to the Syspine A50 Plus should be restricted to the system
administrators only.
To begin using the Syspine A50 Plus, perform the following steps:
1. Go to Start All Programs Syspine A50 Plus to launch Syspine A50
Plus.
2. Select the desired Syspine A50 Plus. If the software does not automatically
detect the Syspine A50 Plus system, you can manually enter the IP
address by clicking on the yellow direction al arrow and enter the IP a ddress
in the designated field.
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3. Click Connect.
N
OTE: The detection process can take a few seconds. If the required Syspine
A50 Plus is not present, see Troubleshooting on page 153.
Once connection is established, a password prompt displays.
4. Enter the default password syspine (all lower case) and click Login.The
main Syspine A50 Plus screen displays.
The Administrator screen is composed of the following areas:
1. Navigation tabs—shows configuration options of the selected tab.
2. Task panel—shows a list of tasks.
3. Summary panel—shows a brief summary of configured items.
4. Refresh Page—refreshes the page to show the latest changes.
2
4
1
3
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5.2 The Phone Setting Tab
The Phone Setting tab provides access to various tasks such as adding users
to the system and configuring voice services. There is also a brief summary
panel showing added phones, users, and services.
5.2.1 Using the User Menu
The User menu in the task panel is used to add users, edit users, and delete
users that are no longer required.
5.2.1.1
ADDING USERS
1. Go to Start All Programs Syspine A50 Plus to launch the sof t-ware if
it is not already running.
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The Phone Setting Tab 73
2. Click the Phone Setting tab. In the User panel, click Add User.
The Add User screen displays. The default tab is the User tab.
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74 The Phone Setting Tab
3. In the User Account section under the User tab, enter in the Display
Name (this name will display on the phone) and select an extension num-
ber from the drop down list of available extensions (100-399).
4. In the Device section, click on Add Device.
The Choose Device screen displays.
5. You have the option to either select a device from a list of de tected devices
or enter a MAC address to pre-add a device that is n ot yet connected. Cl ick
OK to save your changes.
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6. Click the Call Forwarding tab to display the following screen.
7. Set Call Forwarding behavior as desired.
– Within—set the ring time before call forwarding takes over(0-60 sec-
onds).
– Do the following—specify how the call is forwarded and to whom using
the Forward to: go to voicemail 101, forward to another internal user,
for-ward to an User Group, forward to an external phone number, forward to auto attendant.
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76 The Phone Setting Tab
8. Click the Advanced tab to display the following screen.
9. Set Toll Restrictions as desired.
– No Restriction—gives the user full dialing privileges.
– Assign Custom Dialing Privileges—apply dialing privileges (local,
opera-tor/international, special).
10. Set Voicemail as desired.
Enable Voicemail—turns on voicemail for the user.
Retrieve messages as attachment to email—turns on email alerts when
voicemail is received.
Personal Authority Code—set the security code for voicemail.
11. Set Other Settings as desired.
– Check the following box in order to allow this user to be paged.
12. Click OK to save all changes.
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13. The Syspine A50 Plus will then register the phone to the system, configure
the phone, and connect it to the system. Click Finish to complete the process.
5.2.1.2 EDITING USERS
To edit an existing user, perform the following steps:
1. Click the Phone Setting tab. In the User panel, click Edit User.
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78 The Phone Setting Tab
The Edit User screen displays.
2. Select the required phone and click Next.
The Edit User screen displays. The default tab is User.
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The Phone Setting Tab 79
3. In the User Account section under the User tab, edit the Display Name
(this name will display on the phone).
4. In the Device section, click on Add Device.
The Choose Device screen displays.
5. Click the Call Forwarding tab to display the following screen.
6. Set Call Forwarding behavior as desired.
– Within—set the ring time before call forwarding takes over(0-60 sec-
onds).
– Do the following—specify how the call is forwarded and to whom using
the Forward to: go to voicemail 101, forward to another internal user, forward to an User Group, forward to an external phone number, forward to
auto attendant.
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80 The Phone Setting Tab
7. Click the Advanced tab to display the following screen.
8. Set Toll Restrictions as desired.
– No Restriction—gives the user full dialing privileges.
– Assign Custom Dialing Privileges—apply dialing privileges (local,
opera-tor/international, special).
9. Set Voicemail as desired.
– Enable Voicemail—turns on voicemail for the user.
– Retrieve messages as attachment to email—turns on email aler ts
when voicemail is received.
– Personal Authority Code—set the security code for voicemail.
10. Set Other Settings as desired.
– Check the following box in order to allow this user to be paged.
11. Click OK to save all changes.
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5.2.1.3 REMOVING A USER
To remove an existing user, perform the following steps:
N
OTE: Removing a user deletes them permanently from the Syspine A50 Plus.
1. In Phone SettingUser click Remove User.
The Remove User screen displays.
2. Select the user to remove from the list and click Delete.
N
OTE: Operators cannot be deleted from the system. To delete an Operator you
must change the Operator settings.
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82 The Phone Setting Tab
5.2.2 Using the Voice Services Menu
The Voice Services menu in the task panel is used to add voice services,
edit existing voice services, remove voice services no longer required, an d
check phone line status.
The Voice Services menu tree in the summary panel shows all available
modules and ports associated with them. The administrator can check
module and line status using this panel.
Syspine A50 Plus supports Plug and Play connection to traditional analog
voice services through the built in AT A mod ules or VoIP connected through
the Inter-net, each requiring no extra hardware.
5.2.2.1
ADDING VOIP VOICE SERVICES
IMPORTANT! Not all VoIP service providers provide access to 911 emergency ser-
vices. Check the service provider documentation to determine whether 911 dialing is
supported.
To add a new VoIP voice service, perform the following steps:
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3. In Phone Setting Voice Services click Add Voice Services.
The Add Voice Services screen displays.
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84 The Phone Setting Tab
4. Select VoIP service that does not need any extra hardware and click
OK.
The Configure VoIP Service screen displays.
5. Enter in the appropriate fields (Service Name, Default Domain, Proxy
Server Address, Authentication User ID, Authentication Password, Confirmation Password).
6. Click Next.
The Configure VoIP Service screen displays.
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The Phone Setting Tab 85
7. Enter in the appropriate fields (Registration Interval (sec), Trunk Group,
and DTMF Mode).
8. Click Next.
The DID (Direct Inward Dial) Number setting screen displays.
Direct-Inward-Dial (DID) routes specific numbers directly to an internal
user , in a similar way to the Bypass Operator feature.
9. Click Add to setup DID to a specific number and enter the desired number
on the following screen.
10. Enter the DID Phone Number and select the user to receive the DID num-
ber from the drop down list.
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86 The Phone Setting Tab
NOTE: Phone numbers not configured for direct dial or listed here are automati-
cally routed to the operator or Auto Attendant.
11. Click Finish to save the changes made.
Check that the VoIP voice service is added to the services list.
5.2.2.2
ADDING ANALOG VOICE SERVICES
To edit an existing voice service, perform the following steps:
1. In Phone SettingVoice Services click Edit Voice Service.
The Add Voice Services screen displays.
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The Phone Setting Tab 87
2. Select the analog service to modify and click OK.
The Configure Analog Service screen displays.
3. Edit the Analog Service as desired.
– Activate this voice service—check this box to activate this voice ser-
vice.
– Analog name—set the name of the service.
– Trunk Group—choose the Trunk Group from the drop down list.
– Port/Trunk Number/Call Control—set the Trunk extension number for
each port and designate the calling privileges (2-way calling or Incoming
calls only).
4. Click Finish to save the settings.
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88 The Phone Setting Tab
5.2.2.3 EDITING VOIP VOICE SERVICES
To edit an existing VoIP voice service, perform the following steps:
1. In Phone SettingVoice Services click Edit Voice Service.
The Edit Voice Services screen displays.
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The Phone Setting Tab 89
2. Select the VoIP service to modify and click OK.
The Configure VoIP Service screen displays.
3. Make changes to the appropriate fields (Service Name, Default Domain,
Proxy Server Address, Authentication User ID, Authentication Password,
Confirmation Password).
4. Click Next.
The Configure VoIP Service screen displays.
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90 The Phone Setting Tab
5. Make changes to the appropriate fields (Registration Interval (sec), Trunk
Group, and DTMF Mode).
6. Click Next.
The DID (Direct Inward Dial) Number setting screen displays.
Direct-Inward-Dial (DID) routes specific numbers directly to an internal
user, in a similar way to the Bypass Operator feature.
7. Click Add to setup DID to a specific number and enter the desired number
on the following screen.
8. Enter the DID Phone Number and select the user to receive the DID num-
ber from the drop down list.
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