SyQuest SparQ 1.0 GB
Parallel Port
Installation Guide
Please note, this information is also provided with your SparQ
Parallel Port drive. To zoom-in on the documents, please use the
Adobe magnification button on the toolbar.
Contents
Installation Poster for the SparQ Parallel Port Drive
•
Additional Troubleshooting
•
Frequently Asked Questions for Windows 95 (including
•
how to contact SyQuest for additional help)
SparQ 1.0 GB Parallel Port Drive
113088-002.A
M
anu
ally op
ening
cartridg
e d
oo
r m
ay cau
se data loss and
void
w
arran
ty. A
lw
ays sto
re in
case. D
o
not d
ro
p, o
r exp
ose to m
ag
netic field
.
STARTER
TM
Power Button
Power
Light
Activity
Light
113088-002.A
M
anually opening cartridge do
or m
ay cause data loss and void w
arranty. Alw
ays store in case. D
o not drop, o
r expose to m
ag
netic field.
STARTER
T
M
Prepare to connect your SparQ parallel port drive.
1.
Unpack your SparQ drive and accessories, and turn
OFF your PC and attached devices.
Always turn OFF power to protect yourself
WARNING!
from injury and your equipment from damage.
Note:
Your external power supply may look different
from the one pictured above.
2.
Find the
parallel port
on the back of
your PC.
The parallel port
uses a 25-pin
connector, may
be positioned
either vertically
or horizontally,
and is often
labeled with the
word “printer”
or a printer
symbol.
If you have a
3.
printer, disconnect
the printer’s cable
from your PC’s
parallel port, and
connect it to the
SparQ port labeled
“TO PRINTER.”
The printer will
function as usual,
receiving commands
from your PC through
its connection to your
SparQ drive.
Setting Up
PC’s Parallel Port
Connect the SparQ drive to your PC.
4.
Connect one end of the provided parallel port cable
to the SparQ port labeled “TO COMPUTER.”
Connect the other end of the cable
to your PC’s parallel port.
Connect the external power supply.
5.
First attach the round connector to your SparQ drive.
Then plug the power supply into an outlet.
Your external power
Note:
supply may look different
from the one pictured.
If you want to stand
Note:
your SparQ drive on its
side, attach the provided
mounting foot.
Turn ON both your PC and your
6.
SparQ drive.
Your SparQ’s power light
(see illustration) will glow solid green,
indicating that the SparQ power
connections are OK.
Problem?
If your SparQ’s power light does not
glow solid green, refer to Problem 2 under
“Troubleshooting” on the back of this poster.
7.
Insert the SparQ Starter
Cartridge into your SparQ drive.
Slide the cartridge all the way into
your SparQ drive. Push in and then
firmly press down on the cartridge
tab until the cartridge snaps into
place.
Your SparQ’s activity light will flicker
green while the cartridge is spinning
up. Then the activity light will glow
solid green within 30 seconds,
indicating that your SparQ drive is
ready.
It is part of your SparQ drive’s normal operation to perform periodic
Note:
housekeeping activities that cause clicking or other sounds. These sounds do
not indicate any problem with the drive.
Problem?
If your SparQ’s activity light does not glow solid green within 30
seconds, refer to Problem 3 under “Troubleshooting” on the back of this poster.
First, insert
cartridge fully.
Eject
Button
Then, press in and
firmly down on
cartridge tab to
snap it into place.
Cartridge
Tab
Explore Your Genius ™
8.
With Windows running, insert
the Installation Diskette into
your PC’s floppy disk drive.
The installation of SyQuest software
requires the presence of the Installation
Diskette in the PC’s floppy disk drive as
well as the SparQ Starter Cartridge in the
SparQ drive.
9.
Follow the installation steps described below that apply to your
Windows platform.
Windows 95 Windows NT 4.0 Windows 3.1x
From the Start menu,
a.
choose Settings,
Control Panel.
Double-click Add/
b.
Remove Programs.
Click Install, Next, then
c.
click Finish.
Follow the instructions
d.
in the Installation Wizard
window.
Recommended: Install
e.
the SyQuest Utilities
now (see below). You
can use them to format
and partition cartridges,
duplicate cartridges, and
perform easy backups
of your PC hard drive.
Problem?
installing SyQuest software
your screen does not show
a Removable Disk icon and
drive letter for your SparQ
drive when you doubleclick My Computer, refer to
Problem 4 under
“Troubleshooting” on the
back of this poster.
Windows 95 and Windows NT 4.0: When the installation is complete
the following screen appears. Use it to try bonus software and
Install
SyQuest
Utilities
(Win95
only).
See your
SparQ drive
contents.
Check our web site for information about how to easily and
temporarily install your SparQ drive on any Windows 3.1 or Windows
95 PC with our VISIT or VISIT95 programs (provided on your SyQuest
Installation Diskette).
First add the SparQ drive software.
From the Start menu, choose
a.
Settings, Control Panel.
Double-click SCSI Adapters.
b.
Click to choose the Drivers tab, then click Add and
c.
Have Disk.
Make sure A:\ is shown, then click OK.
d.
Click to highlight SyQuest Parallel Port Drive
e.
and click OK
Remove the Installation Diskette and click Yes to
f.
restart your PC.
Then install the additional SyQuest software.
Make sure Windows is running and the
a.
SyQuest Installation Diskette is reinserted in the
PC’s floppy disk drive.
From the Start menu, choose Settings,
b.
If after
Control Panel.
Double-click Add/Remove Programs.
c.
Click Install, Next, then click Finish.
d.
Follow the instructions in the
e.
Installation Wizard window.
When installation is complete, click any of the
f.
options on the screen shown below to explore
further, or you may exit and start using your SparQ
drive.
a.
b.
c.
d.
Congratulations! Your SparQ drive is ready to use.
More SparQ Offerings!
explore other great options!
Take Your SparQ Drive on the Road!
Exit Windows and
enter DOS.
At the DOS prompt,
type
A:\INSTALL
(or
B:\INSTALL
your floppy disk drive
is device B) and
press Enter.
Follow the installation
program prompts.
Recommended:
Install the SyQuest
Utilities now by
selecting “Install
SyQuest Windows
Software” when that
option is offered. You
can use SyQuest
Utilities to format and
partition cartridges,
and duplicate
cartridges.
Games, virus
protection,
web treats,
and more!
Win prizes
with your
cartridge
label designs
Get inspired!
if
To get help, refer to the phone numbers, email addresses, and troubleshooting information on the back of this poster.
For more information, visit SyQuest’s web page at www.syquest.com.
SparQ 1.0 GB Parallel Port Drive
Troubleshooting
PROBLEM 1
Your SparQ drive sometimes makes clicking or other sounds
when the drive is not being accessed.
SOLUTION
This is a normal part of the SparQ drive operation. The drive periodically
performs routine housekeeping activities that insure its proper overall
operation.
PROBLEM 2
Your SparQ drive’s power light does not glow solid green
when you supply power.
SOLUTION
Turn off your SparQ drive and your PC.
1.
Check your power connections.
2.
■
Make sure that your power outlet has power (try plugging in a
lamp and turning it on).
■
Make sure that the power supply connectors are securely
attached (the round end at the SparQ drive and the plug end at
the outlet).
3.
Turn on your SparQ drive and your PC.
Make sure that your SparQ drive’s (green) power button is pushed in
to the ON position.
■
If the power light glows steady green, return to step 7 of the
setup procedure.
■
If the power light does not glow steady green, then you may need
to replace your SparQ drive or external power supply. Please
contact SyQuest Technical Assistance.
PROBLEM 3
Your SparQ drive’s activity light does not glow solid green
within 30 seconds after you insert the cartridge with the
power on.
SOLUTION
1.
Press your SparQ drive’s eject button to eject the
cartridge.
Note:
If your SparQ cartridge does not eject, use the eject
procedure described under Problem 6.
2.
Reinsert your SparQ cartridge.
■
Make sure that you are using a SparQ cartridge, and not a SyJet or
other SyQuest cartridge.
■
Make sure that you have pulled the cartridge more than halfway
out before you reinsert it.
■
Make sure that you slide the cartridge all the way into your SparQ
drive. Push in and then firmly press down on the cartridge tab
until the cartridge snaps into place.
3.
Check your SparQ drive’s activity light.
■
If the activity light glows solid green within 30 seconds, go to
step 8 of “Setting Up.”
■
If the activity light does not glow solid green within 30 seconds,
eject the cartridge and continue this procedure at step 4.
4.
Turn off your SparQ drive and your PC.
5.
Check your cable connections.
■
Verify that the provided parallel port cable is connected firmly to
the SparQ drive’s “TO COMPUTER” port and to your PC’s parallel
port (and not to a 25-pin SCSI port). Parallel ports are often
labeled with the word “printer” or a printer symbol.
■
Make sure that the only device attached to your SparQ drive’s “TO
PRINTER” port is a parallel printer. It is also OK if you have no
printer attached to the SparQ drive.
6.
Turn on your SparQ drive and your PC.
■
Insert a SparQ cartridge (see step 2 of this procedure.)
7.
Check your SparQ drive’s activity light.
■
If the activity light glows solid green within 30 seconds, go to
step 8 of “Setting Up.”
■
If the activity light does not glow solid green within 30 seconds,
continue this procedure at step 8.
8.
Eject the cartridge and turn off your SparQ drive.
113016-002, Rev. A
SyQuest® is a registered trademark and SparQ™ is a trademark of SyQuest® Technology, Inc. All other names are trademarks of their respective
companies. This product is covered by issued U.S. and foreign patents and pending U.S. and foreign patents. Made in U.S.A. or Malaysia.
Disconnect your SparQ drive’s parallel port cable from
9.
your PC, but leave the drive’s power connections in
place.
Turn on your SparQ drive and reinsert the cartridge.
10.
■
If the activity light glows solid green within 30 seconds, then your
PC’s parallel port may need repair or your parallel port cable may
need to be replaced.
■
If the activity light does not glow solid green within 30 seconds,
then you may need to replace your SparQ drive or cartridge.
Please contact SyQuest Technical Assistance.
PROBLEM 4
Windows 95 Only
complete, you do not see a Removable Disk icon and drive
letter for your SparQ drive when you double-click My
Computer.
SOLUTION
Check your connections and make sure your SparQ drive
1.
is ready.
■
Check all of your SparQ drive connections.
■
Check that the cartridge is fully inserted in your SparQ drive and
that it snaps into place. (See procedure at Problem 3, step 2.)
■
Check that your SparQ’s activity light is glowing solid green.
2.
Run the SyQuest VISIT program.
Restart your PC.
a.
Close all programs, click Start, select “Restart the computer?”,
click Yes.
b.
Observe the startup sequence on screen. When the message
“Starting Windows 95” appears, quickly press F8.
Select “Safe Mode Command Prompt Only” from the menu.
c.
Insert the Installation Diskette and run the program VISIT.EXE
d.
(not VISIT95.EXE).
■
■
3.
Check your parallel port mode setting.
a.
Shut down and restart your PC.
b.
Start your PC’s Setup utility.
Check your PC’s documentation or support facilities for specifics
for your system. Typically, early in the startup “boot” sequence,
you can press a specific key to invoke the setup utility.
Check that your parallel port is set to EPP, ECP, SPP, Standard,
c.
or an equivalent.
■
■
4.
Change your parallel port mode setting.
Set your parallel port to EPP and save the setting.
a.
b.
Restart your PC and run the VISIT program as described in step
2 of this procedure.
■
■
Repeat steps 4a and 4b with each of the settings (ECP, SPP,
c.
Standard, or an equivalent) until the VISIT program runs
successfully. Then continue to step 5 of this procedure.
If the VISIT program still fails (with an error) to initialize the
port adapter, contact Syquest Technical Assistance.
5.
Find out if you have solved the problem.
a.
Once the VISIT program runs successfully, restart your PC and
make sure Windows is running.
Double-click My Computer to see if you now have a
b.
Removable Disk icon and drive letter for your SparQ drive.
■
■
6.
Check for Interrupt Request (IRQ) conflicts.
a.
Click Start and select Settings, Control Panel, and System. Click
the Device Manager tab, and click SCSI controllers.
If your SyQuest Parallel Port device is listed with an error mark (a
yellow “!” or red “X”), then you have an IRQ conflict. Continue
this procedure at step 7.
After the software installation is
If the VISIT program runs successfully, go to step 5 of this
procedure.
If the VISIT program fails (with an error) to initialize the port
adapter, continue to step 3.
If your parallel port setting is one of these, start Windows and
go to step 6 of this procedure.
If you need to change your parallel port setting, continue to
step 4 of this procedure.
If the VISIT program runs successfully, continue to step 5 of
this procedure.
If the VISIT program fails (with an error) to initialize the port
adapter, continue to step 4c.
If so, try writing to and reading any file to make sure your
SparQ drive is operating properly.
If you still have no Remove Disk icon, continue this procedure
at step 6.
b.
Double-click SyQuest Parallel Port Device.
Under the General tab, check the Device Status box.
c.
■
If it indicates that you have an IRQ conflict, go to step 7 of this
procedure.
■
If it indicates that the device is working properly, you do not
have an IRQ conflict. Go to “Advanced Troubleshooting for
Problem 4,” or contact SyQuest Technical Assistance.
Identify the IRQ conflict.
7.
a.
Go back to Device Manager and double-click Computer.
b.
View the resources for Setting 05 and 07.
■
If one of these settings shows printer port LPT1 and it has an
error mark (a yellow “!” or red “X”), this is the IRQ conflict.
■
If one of these settings does not show LPT1, then look for
another device such as a sound card or network adapter that
may be assigned the LPT IRQ.
8.
Reassign the IRQ of any conflicting device to an unused
setting other than IRQ 05 or 07.
Refer to your PC’s documentation or contact the appropriate
technical support, if necessary, to find out how to reassign IRQs on
your PC.
9.
Restart your PC and reinstall the SyQuest software.
Double-click My Computer to see if there is a Removable Disk icon and
drive letter for your SparQ drive.
■
If you find the icon and drive letter for your SparQ drive,
your drive is ready to use.
■
If you do not find the icon and drive letter for your SparQ drive,
then continue to “Advanced Troubleshooting for Problem 4,” or
contact SyQuest Technical Assistance.
Advanced Troubleshooting for Problem 4
Note:
This section is for experienced users only.
Check that both Virtual Memory and File System are in
1.
32-bit mode.
Click Start and select Settings, Control Panel, and
a.
System. Click the Performance tab.
If either Virtual Memory or File System is in DOS Compatibility
Mode, you need to correct this error before Windows 95 can
recognize your SparQ drive.
b.
Look for SyQuest DOS driver entries in CONFIG.SYS or
AUTOEXEC.BAT. Also look for the entry SQ_IDE32.386 in the
[386Enh] section of SYSTEM.INI.
Click Start and select Run. In the Run window, type
and press Enter to bring up the system editor. The system editor
shows the relevant files.
■
If you find SyQuest DOS driver entries in CONFIG.SYS or
AUTOEXEC.BAT, comment out the lines by typing REM
(followed by a space) at the beginning of those lines.
■
If you find the entry SQ_IDE32.386 in SYSTEM.INI, delete the
line.
■
If these files do not include SyQuest DOS driver entries, refer
to your Windows 95 documentation to resolve the error.
Restart your PC and reinstall your SyQuest software.
c.
d.
Double-click My Computer to see if there is a Removable Disk
icon and drive letter for your SparQ drive.
■
If you find the icon and drive letter for your SparQ drive,
your drive is ready to use.
■
If you do not find the icon and drive letter for your drive,
continue to step 2 of this procedure.
2.
Check for any conflicting Terminate Stay Resident
(TSR) programs and drivers that may be loaded in
Windows 95.
a.
Click Start and select Run. In the Run window, type
ÒexplorerÓ
and click OK to bring up the Exploring window.
From the Explorer’s Tools menu, select Find, then select Files or
b.
Folders to bring up the Find: All Files window.
Search for the drivers of any removable disk devices that you
c.
are no longer using. Rename any such files to
Search for the tape backup drivers DRVWPPQT.VXD and
d.
PARASCAN.VXD. If you find either of these drivers, rename
the file to DRVWPPQT.BAK or PARASCAN.BAK, as
appropriate.
Restart your PC and reinstall your SyQuest software.
e.
Double-click My Computer to see if there is a Removable Disk
f.
icon and drive letter for your SparQ drive.
■
If you find the icon and drive letter for your SparQ drive,
yourdrive is ready to use.
■
If you do not find the icon and drive letter for your drive,
contact SyQuest Technical Assistance.
filename
ÒsyseditÓ
.BAK.
Explore Your Genius
™
PROBLEM 5
The cartridge does not eject from the SparQ drive when you
press the eject button on the front of the drive. Your SparQ
drive appears in My Computer as a removable drive with a
drive letter assigned.
SOLUTION
Check for cartridge eject safeguards and perform the
1.
action appropriate for your operating system.
Windows 3.1, Windows 95, and Windows NT 4.0 each handle
cartridge ejection differently. In general, if your cartridge does not
eject when you push the eject button, it is because the operating
system has locked the cartridge to protect your data. The operating
system stores the request to eject and executes it when it is safe to do
so. No message is provided by Windows during this pended-request
period.
Windows 3.1
function for the SparQ drive. You can 1) check the lock status, or 2)
change the lock status by clicking the Lock or Unlock buttons. Lock
and Unlock actions change Windows 3.1 status and can either prevent
or allow a cartridge-eject using the SparQ eject button.
Windows 95 and Windows NT 4.0 in Administrator
mode
Removable Disk icon in My Computer. This is functionally the same as
pushing the eject button on the front of your SparQ drive.
Windows NT 4.0 in User mode
Disk icon in My Computer does not work as it does in Administrator
mode. An error message is presented by Windows NT 4.0
2.
All Environments—Wait at least 30 seconds to allow
cartridge to eject.
If your cartridge does not eject after using either the eject button or
the Windows Eject command, and at least
there may be a problem with your drive. You can eject the cartridge
using the procedure in Problem 6 (below). Contact SyQuest Technical
Support for additional help.
Note:
Unlock utility before pressing the SparQ cartridge eject button.
—SyQuest Utilities provide a Lock and Unlock
—You can make an eject request by right-clicking the
—Right-clicking the Removable
30 seconds
have elapsed,
In Windows 3.1, ensure that the drive is unlocked using the
PROBLEM 6
You want to remove the cartridge from your SparQ drive
without power to the drive.
SOLUTION
Be sure there is no power to the drive. Wait 45 seconds after the power has
been removed. Open the SparQ drive door and gently lift up on the
cartridge tab, then pull the cartridge out of the drive.
WARNING!
Never
while power is on. Damage may result to both drive and cartridge,
and you will void your warranty.
You can find helpful technical bulletins on SyQuest’s
web site at www.syquest.com.
manually remove a cartridge as described here
Getting Help
SyQuest® Technology is located at
47071 Bayside Parkway,
Fremont, CA 94538-6517
SyQuest’s main phone number is 510-226-4000.
This number is staffed during business hours and has a 24-hour automated
system to help direct your calls. You may also contact Sales or Technical
Assistance at the phone numbers and online addresses listed below:
Sales Technical Assistance
U.S.A.
Voice:
1-(510) 226-4000
Email:
sales@syquest.com
Note:
Visit SyQuest’s web page at www.syquest.com to get current phone
numbers for worldwide technical assistance.
FTP: ftp://ftp.syquest.com
World Wide Web:
http://www.syquest.com
U.S.A. and Canada
Voice: 1-510-226-5400
Email: support@syquest.com
Fax: 1-510-226-4110
BBS: 1-510-656-0473
FaxBack System: 1-510-226-4120
Germany
Email: support.de@syquest.com
United Kingdom
Email: support.uk@syquest.com
Loading...