Synology VisualStation VS960HD
Hardware Installation Guide
2
Chapter 1: Before You Start
Package Contents 4
Synology VisualStation at a Glance 5
Safety Instructions 6
Chapter 2: Installation and Setup
Tools and Parts for Installation 7
Install Mounting Kit 7
Connect Inputs and Outputs 9
Check Surveillance Station Software 11
Connect VS960HD to your Synology NAS/NVR 12
Learn More 12
Appendix A: Specications
Hardware 13
Software 14
Other Requirements 14
Appendix B: LED Indicator Table
Table of Contents
Synology_HIG_VS960HD_20170413
3
1
Chapter
Thank you for purchasing this Synology product. VS960HD allows you to watch
live view and playback recordings without using a computer. You can log in to
Surveillance Station directly through VisualStation for complete control over your
surveillance devices.
VS960HD can be connected to 2 HDMI displays, allowing you to easily operate
most features of Surveillance Station without a computer.
This Hardware Installation Guide will help you complete hardware installation
and connect VS960HD to your Synology NAS/NVR product.
Before You Start
4
Chapter 1: Before You Start
Package Contents
Main unit x 1 AC power adapter x 1
RJ-45 LAN cable x 1
Hardware installation guide x 1
s11 screws x 5
Mounting plate x 1 Mounting adapter x 1 s10 screws x 10
Chapter 1: Before You Start
5
Synology VisualStation at a Glance
Front
Right
Left
Back
1
2 3
7 8
10
4
5
6
9
11
No. Article Name Location Description
1
Power
Indicator
Front Panel
Displays system power status. For more details, please refer to
"Appendix B: LED Indicator Table".
2
Status
Indicator
Displays the status of the system. For more details, please refer
to
"Appendix B: LED Indicator Table".
3
LAN Indicator
Displays warnings regarding fan or temperature status. For more
details, please refer to
"Appendix B: LED Indicator Table".
4
Audio Input/
Output
Right Panel
Connect a microphone to Audio Input (only for cameras with builtin speakers). Connect external speakers or earphones to Audio
Output.
5
Power Button Press to turn VS960HD on or o.
6
Power Port
Back Panel
Connect AC power adapter here.
7
LAN Port Connect LAN cable here.
8
HDMI 2
Connect HDMI cable here. Supports 1080p (1920 x 1080, 60Hz)
resolution.
9
HDMI 1
Connect HDMI cable here. Supports 4K (3840 x 2160,
30Hz/60Hz) resolution.
10
USB 3.0 Port
Left Panel
Connect an external storage device here.
11
USB 2.0
Ports
Connect a USB mouse, USB keyboard, joystick, or other USB
device here.
6
Chapter 1: Before You Start
Safety Instructions
Keep away from direct sunlight and away from chemicals. Make sure the
environment does not experience abrupt changes in temperature or humidity.
Place the product right side up at all times.
Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not
use chemical or aerosol cleaners.
To prevent the unit from falling over, do not place on carts or any unstable
surfaces.
The power cord must plug in to the correct supply voltage. Make sure that the
supplied AC voltage is correct and stable.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
Risk of explosion if battery is replaced with an incorrect type. Dispose of used
batteries appropriately.
7
2
Chapter
Tools and Parts for Installation
• A screwdriver
• Mounting adapter (included)
• Mounting plate (included)
• AC power adapter (included)
• RJ-45 LAN cable (included)
• s10 and s11 screws (included)
• A VESA-compliant monitor (optional)
Note:
If you do not need to mount VS960HD to your monitor, please skip to "Connect
Inputs and Outputs".
Install Mounting Kit
1
Place VS960HD upside down on a at working surface (with the I/O ports facing
towards you). Attach the mounting plate to VS960HD by installing the included
s10 screws in the four spots illustrated below.
2
Prepare the monitor by powering it o and removing any connections to it. Then,
place the monitor face down on a at working surface (with the upper edge
pointing away from you). Attach the mounting adapter to the monitor by installing
the included s10 screws in accordance with your monitor mounting type.
Note:
The mounting adapter is compatible with both MIS-D 75 and MIS-D 100 type
VESA-compliant mounting surfaces.
Installation and Setup
8
Chapter 2: Installation and Setup
Both mounting types are shown below:
MIS-D 75
MIS-D 100
In the diagram below, the included s11 screws have been installed in accordance
with the MIS-D 100 type:
3
Place VS960HD over the mounting adapter (with the I/O ports facing towards
you). Align the screw holes and install the included s10 screws in the four spots
illustrated below.
Chapter 2: Installation and Setup
9
Connect Inputs and Outputs
1
Connect one end of the AC power adapter to VS960HD and the other end to a
power outlet.
2
Connect one end of the LAN cable to VS960HD and the other end to your
switch/router/hub.
3
Connect one end of the HDMI cable to VS960HD and the other end to your
monitor(s). In the diagram below, one HDMI cable is attached.
Note:
VS960HD supports dual displays. When two monitors are connected, the display
can be mirrored or extended.
10
Chapter 2: Installation and Setup
4
If you would like to attach a USB drive to VS960HD, connect it to the blue USB 3.0
port. Skip to the next step if this does not apply to you.
5
Connect your USB mouse or joystick to one of the USB ports. Skip to the next
step if this does not apply to you.
6
Connect your USB keyboard to one of the USB ports. Skip to the next step if this
does not apply to you.
Chapter 2: Installation and Setup
11
7
Push the power button on the side panel of VS960HD. After booting up,
VS960HD will be online and ready to work with your Synology NAS/NVR
product.
Note:
Upon powering on, VS960HD may take up to ten seconds to nish booting up.
During this time, the display is blank.
Check Surveillance Station Software
Before connecting VS960HD to your Synology NAS/NVR product, please make
sure you have updated Surveillance Station to version 8.0.2 or later on your
Synology NAS/NVR product in order to utilize all the new features.
To check your Surveillance Station version:
1
Sign in to your Synology NAS/NVR.
2
Go to
Package Center
.
3
Find and click
Surveillance Station
. The version number is displayed.
12
Chapter 2: Installation and Setup
Connect VS960HD to your Synology NAS/NVR
Once VS960HD is connected to the network and booted up, you can proceed to
connect it to your Synology NAS/NVR product.
To connect VS960HD to your Synology NAS/NVR:
1
Launch
Surveillance Station
application on VS960HD.
2
Sign in to your Synology NAS/NVR using an account with the privilege of
Surveillance Station. To enjoy full experience of Surveillance Station, you can
use an account belonging to the
administrator
group.
Learn More
Congratulations! Your VS960HD is set up now, and you can fully leverage
various features powered by Surveillance Station. For more information or online
resources, please visit
www.synology.com
.
13
A
Appendix
Specications
Hardware
Item VS960HD
External Ports
• USB 3.0 x 1
• USB 2.0 x 2
LAN Gigabit x 1
Size (H x W x D) 32 x 130 x 130 mm
Weight 380 g
Video Output HDMI x 2 (Mirrored and extended display output)
Supported Video Output
Resolution
• HDMI1: 4k (3840 x 2160, 30Hz/60Hz)
• HDMI2: 1080p (1920 x 1080, 60Hz)
Audio Input / Output 3.5 mm Stereo Audio Jack x 2 (Input / Output)
Agency Certications • FCC Class B • CE Class B • BSMI Class B
Language Localization
Environment
Requirements
• Line voltage: 100V to 240V AC
• Frequency: 50/60Hz
• Operating Temperature: 32 to 104˚F (0 to 40˚C)
• Storage Temperature: -4 to 140˚F (-20 to 60˚C)
• Relative Humidity: 5% to 95% RH
Note:
Model specifications are subject to change without notice. Please refer to
www.synology.com
for the latest information.
14
Appendix A: Specications
Software
Item VS960HD
Live View Channels
Maximum 96 Channels (Each Camera at 720p, 10 FPS)
Video Compression Format
• H.264 • H.265 • MPEG4 • MJPEG
• H.264+ (Hikvision)
• Smart Codec (Zavio/VIVOTEK)
• Zipstream (AXIS)
Audio Codec
AAC • PCM • G711 • G726 • AMR
eMap
Yes
Snapshot
Yes (Save to USB drive)
PTZ
Yes (For PTZ Cameras Only)
Patrol
Yes (For Patrol Cameras Only)
Log Viewer
Yes
Firmware Upgrade
Yes (Via USB drive)
Note:
Model specifications are subject to change without notice. Please refer to
www.synology.com
for the latest information.
Other Requirements
Item VS960HD
Surveillance Station
Version 8.0.2 or later
Supported IP Cameras
For a complete list of supported IP cameras, please visit
www.synology.com
15
B
Appendix
LED Indicator Table
LED
Indicator
Color Status Description
Power
Green Static Powered on
Orange Static Booting up / Shutting down
O Powered o
Status
Green Static Logged in to a Synology server
Orange Static Over temperature
O Not logged in
LAN
Green
Static Gigabit network connected
Blinking Gigabit network active
Orange
Static 10/100 Mbps network connected
Blinking 10/100 Mbps network active
O No network
SYNOLOGY, INC.
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LIMITED PRODUCT WARRANTY
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INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
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Section 1. Denitions.
(a) “New Product”, including:
(1) "Category I Product" means Synology product
models RS810+, RS810RP+, RX410, all FS-series
models, all DS/RS NAS models with the XS+/XS sux
(except RS3413xs+) in or after 13-series, all DX/RX/
RXD expansion units with 12 or more drive bays in or
after 13-series, 10GbE NIC, DDR4-2133 and DDR31600 memory modules. (2) "Category II Product" means
Synology product models RS3413xs+, RS3412xs,
RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+,
RS2211RP+, RS411, RS409RP+, RS409+, RS409,
RS408-RP, RS408, RS407, DS3612xs, DS3611xs,
DS2411+, DS1511+, DS1010+, DS509+, DS508,
EDS14, RX1211, RX1211RP, RX4, DX1211, DX510,
DX5, NVR216, VS960HD, VS360HD, VS240HD, and
all other memory modules not included in Category
I. (3) "Category III Product" means Synology product
models that apply with the following requirements: all
DS NAS models without the XS+/XS suffix and with 5
and more drive bays in or after 12-series, all RS NAS
models without the XS+/XS sux in or after 12-series,
and all DX/RX expansion units with 4 or 5 drive bays in
or after 12-series. (4) "Category IV Product" means all
other Synology product models purchased by Customer
after March 1, 2008. (5) "Category V Product" means
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by Synology and any accompanying documentation. (f)
"Software" means the Synology proprietary software that
accompanies the Product when purchased by Customer,
is downloaded by Customer at the Web Site, or is preinstalled on the Product by Synology, and includes any
rmware, associated media, images, animations, video,
audio, text and applets incorporated into the software or
Product and any updates or upgrades to such software.
(g) "Warranty Period" means the period commencing
on the date the Product is purchased by Customer
and ending (1) ve years after such date for Category
I Products; (2) three years after such date for Category
II & lll Products; or (3) two years after such date for
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is" or with "no warranty" on Online Store. (h) "Web Site"
means the Synology web site located at www.synology.
com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
Subject to Section 2.6,
Synology warrants to Customer that each Product
(a) will be free of material defects in workmanship
and (b) under normal use will perform substantially in
accordance with Synology's published specifications
for the Product during the Warranty Period. Synology
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end user license agreement provided with the Product,
if any. Synology provides no warranty to Refurbished
Product sold as “as is” or with “no warranty” on Online
Store.
2.2 Exclusive Remedy.
If Customer gives notice
of noncompliance with any of the warranties set forth in
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manner set forth below, then, upon verification of the
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option: (a) use commercially reasonable efforts to
repair the Product, or (b) replace the noncomplying
Product or part thereof upon return of the complete
Product in accordance with Section 2.3 The foregoing
sets forth Synology's entire liability and Customer's
sole and exclusive remedy for any breach of warranty
under Section 2.1 or any other defect or deficiency in
the Product. Customer will reasonably assist Synology
to diagnose and validate any nonconformity with the
Product. The warranty set forth in Section 2.1 does
not include: (1) any warranty relating to the Software;
(2) physical installation or removal of the Product from
Customer's site; (3) visits to Customer's site; (4) labor
necessary to effect repairs or replace defective parts
other than during Synology's or its contracted service
providers' normal local business hours, exclusive of
weekends and service providers’ holidays; (5) any work
with any third party equipment or software; (6) any
warranty of the hard disk if installed by Customer or any
other third party; or (7) any warranty of compatibility with
the hard disk.
2.3 Return.
Any Product returned by Customer
under Section 2.2 must be assigned a Return
Merchandise Authorization ("RMA") number by Synology
before shipment and must be returned in accordance
with Synology's then current RMA procedures.
Customer may contact any authorized Synology
distributor or reseller or Synology Support to obtain
assistance in obtaining an RMA, and must provide proof
of purchase and product serial number when asking for
such assistance. For warranty claims, Customer must
return the complete Product to Synology in accordance
with this Section 2.3 to be eligible for coverage under
this Warranty. Any Product returned without an RMA
number, or any Product that has been disassembled
(except under the direction of Synology) will be refused
and returned to Customer at Customer's expense. Any
Product that has been assigned a RMA number must be
returned in the same condition as it was received from
Synology to the address designated by Synology, freight
pre-paid, in packaging sucient to protect the contents
thereof and with the RMA number prominently displayed
on the outside of the box. Customer is responsible for
insurance and risk of loss with respect to returned items
until they are properly received by Synology. A Product
issued a RMA number must be returned within fifteen
(15) days after issuance of the applicable RMA number.
2.4 Replacement by Synology.
If Synology elects
to replace any Product under this Warranty set forth
in Section 2.1, then Synology will ship a replacement
Product at Synology's expense via the shipping
method selected by Synology after receipt of the
nonconforming Product returned in accordance with
Section 2.3 and validation by Synology that the Product
does not conform to the warranty. In some countries,
Synology may at its own discretion apply the Synology
Replacement Service to certain Products, through which
Synology will ship a replacement Product to Customer
before its receipt of the nonconforming Product returned
by Customer (“Synology Replacement Service”).
2.5 Support.
During the Warranty Period, Synology
will make available to Customer the support services.
Following the expiration of the applicable Warranty
Period, support for Products may be available from
Synology upon written request.
2.6 Exclusions.
The foregoing warranties and
warranty obligations do not apply to any Product that
(a) has been installed or used in a manner not specied
or described in the Product specifications; (b) has
been repaired, modified or altered by anyone other
than Synology or its agent or designee; (c) has been
in any way misused, abused, or damaged; (d) has
been used with items not provided by Synology other
than the hardware or software for which the Product
is designed; or (e) otherwise fails to conform to the
Product specications and such failure is attributable to
causes not within or under Synology's control. Further,
the foregoing warranties will be void if (1) Customer
disassembles the Product except as authorized
by Synology; (2) Customer fails to implement any
correction, modication, enhancement, improvement or
other update made available to Customer by Synology;
or (3) Customer implements, installs or uses any
correction, modification, enhancement, improvement
or other update made available by any third party. The
warranty set forth in Section 2.1 will terminate upon
Customer's sale or transfer of the Product to a third
party.
2.7 Disclaimer of Warranties.
THE WARRANTIES,
OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND
THE REMEDIES OF CUSTOMER SET FORTH IN THIS
WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION
FOR, AND CUSTOMER HEREBY WAIVES, RELEASES
AND DISCLAIMS, ALL OTHER WARRANTIES,
OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND
ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF
CUSTOMER AGAINST SYNOLOGY, EXPRESS OR
IMPLIED, ARISING BY LAW OR OTHERWISE, WITH
RESPECT TO THE PRODUCT, ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER
GOODS OR SERVICES DELIVERED UNDER THIS
WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY:
(A) IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR USE;
(B) IMPLIED WARRANTY ARISING FROM COURSE
OF PERFORMANCE, COURSE OF DEALING, OR
USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT
OR MISAPPROPRIATION; OR (D) CLAIM IN TORT
(WHETHER BASED ON NEGLIGENCE, STRICT
LIABILITY, PRODUCT LIABILITY OR OTHER
THEORY). SYNOLOGY MAKES NO GUARANTEE
AND SPECIFICALLY DISCLAIMS ANY WARRANTY
THAT THE DATA OR INFORMATION STORED ON
ANY SYNOLOGY PRODUCT WILL BE SECURE
AND WITHOUT RISK OF DATA LOSS. SYNOLOGY
RECOMMENDS THAT CUSTOMER TAKES
APPROPRIATE MEASURES TO BACK UP THE
DATA STORED ON THE PRODUCT. SOME STATES/
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
IMPLIED WARRANTIES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO CUSTOMER.
Section 3. Limitations of Liability
3.1 Force Majeure.
Synology will not be liable for,
or be considered to be in breach of or default under this
Warranty on account of, any delay or failure to perform
as required by this Warranty as a result of any cause
or condition beyond its reasonable control (including,
without limitation, any act or failure to act by Customer).
3.2 Disclaimer of Certain Damages.
IN NO
EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE
LIABLE FOR THE COST OF COVER OR FOR ANY
INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE,
CONSEQUENTIAL OR SIMILAR DAMAGES OR
LIABILITIES WHATSOEVER (INCLUDING, BUT
NOT LIMITED TO LOSS OF DATA, INFORMATION,
REVENUE, PROFIT OR BUSINESS) ARISING OUT
OF OR RELATING TO THE USE OR INABILITY
TO USE THE PRODUCT, ANY ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER
GOODS OR SERVICES PROVIDED UNDER THIS
WARRANTY, WHETHER BASED ON CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY
OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
3.3 Limitation of Liability.
SYNOLOGY'S AND
ITS SUPPLIERS' LIABILITY ARISING OUT OF OR
RELATING TO THE USE OR INABILITY TO USE THE
PRODUCT, ANY ACCOMPANYING DOCUMENTATION
OR SOFTWARE AND ANY OTHER GOODS OR
SERVICES PROVIDED UNDER THIS WARRANTY
IS LIMITED TO THE AMOUNT ACTUALLY PAID BY
CUSTOMER FOR THE PRODUCT REGARDLESS
OF THE AMOUNT OF DAMAGES CUSTOMER MAY
INCUR AND WHETHER BASED ON CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY
OR OTHER THEORY. The foregoing disclaimer of
certain damages and limitation of liability will apply to the
maximum extent permitted by applicable law. The laws
of some states/jurisdictions do not allow exclusion or
limitation of certain damages. To the extent that those
laws apply to the Product, the exclusions and limitations
set forth above may not apply to Customer.
Section 4. Miscellaneous
4.1 Proprietary Rights.
The Product and any
accompanying Software and documentation provided
with the Product include proprietary and intellectual
property rights of Synology and its third party suppliers
and licensors. Synology retains and reserves all right,
title, and interest in the intellectual property rights of the
Product, and no title to or ownership of any intellectual
property rights in or to the Product, any accompanying
Software or documentation and any other goods
provided under this Warranty is transferred to Customer
under this Warranty. Customer will (a) comply with the
terms and conditions of the Synology end user license
agreement accompanying any Software furnished
by Synology or an authorized Synology distributor
or reseller; and (b) not attempt to reverse engineer
any Product or component thereof or accompanying
Software or otherwise misappropriate, circumvent or
violate any of Synology's intellectual property rights.
4.2 Assignment.
Customer will not assign any of its
rights under this Warranty directly, by operation of law or
otherwise, without the prior written consent of Synology.
4.3 No Additional Terms.
Except as expressly
permitted by this Warranty, neither party will be bound by,
and each party specically objects to, any term, condition
or other provision that conicts with the provisions of this
Warranty that is made by the other party in any purchase
order, receipt, acceptance, conrmation, correspondence
or otherwise, unless each party specifically agrees
to such provision in writing. Further, if this Warranty
conflicts with any terms or conditions of any other
agreement entered into by the parties with respect to
the Product, this Warranty will prevail unless the other
agreement specifically references the sections of this
Warranty that it supersedes.
4.4 Applicable Law.
Unless expressly prohibited
by local law, this Warranty is governed by the laws of
the State of Washington, U.S.A. without regard to any
conict of law principles to the contrary. The 1980 U.N.
Convention on Contracts for the International Sale of
Goods or any successor thereto does not apply.
4.5 Dispute Resolution.
Any dispute, controversy
or claim arising out of or relating to this Warranty, the
Product or services provided by Synology with respect
to the Product or the relationship between Customers
residing within the United States and Synology will be
resolved exclusively and nally by arbitration under the
current commercial rules of the American Arbitration
Association, except as otherwise provided below. The
arbitration will be conducted before a single arbitrator,
and will be limited solely to the dispute between
Customer and Synology. The arbitration, or any portion
of it, will not be consolidated with any other arbitration
and will not be conducted on a class-wide or class action
basis. The arbitration shall be held in King County,
Washington, U.S.A. by submission of documents, by
telephone, online or in person as determined by the
arbitrator at the request of the parties. The prevailing
party in any arbitration or legal action occurring within
the United States or otherwise shall receive all costs and
reasonable attorneys’ fees, including any arbitration fee
paid by the prevailing party. Any decision rendered in
such arbitration proceedings will be nal and binding on
the parties, and judgment may be entered thereon in any
court of competent jurisdiction. Customer understands
that, in the absence of this provision, Customer would
have had a right to litigate any such dispute, controversy
or claim in a court, including the right to litigate claims
on a class-wide or class-action basis, and Customer
expressly and knowingly waives those rights and agrees
to resolve any disputes through binding arbitration in
accordance with the provisions of this Section 4.5. For
Customers not residing within the United States, any
dispute, controversy or claim described in this section
shall be finally resolved by arbitration conducted
by three neutral arbitrators in accordance with the
procedures of the R.O.C. Arbitration Law and related
enforcement rules. The arbitration shall take place in
Taipei, Taiwan, R.O.C., and the arbitration proceedings
shall be conducted in English or, if both parties so agree,
in Mandarin Chinese. The arbitration award shall be
final and binding on the parties and may be enforced
in any court having jurisdiction. Nothing in this Section
shall be deemed to prohibit or restrict Synology from
seeking injunctive relief or seeking such other rights and
remedies as it may have at law or equity for any actual
or threatened breach of any provision of this Warranty
relating to Synology's intellectual property rights.
4.6 Attorneys' Fees.
In any arbitration, mediation,
or other legal action or proceeding to enforce rights or
remedies under this Warranty, the prevailing party will be
entitled to recover, in addition to any other relief to which
it may be entitled, costs and reasonable attorneys' fees.
4.7 Export Restrictions.
You acknowledge that the
Product may be subject to U.S. export restrictions. You
will comply with all applicable laws and regulations that
apply to the Product, including without limitation the U.S.
Export Administration Regulations.
4.8 Severability.
If any provision of this Warranty is
held by a court of competent jurisdiction to be invalid,
illegal, or unenforceable, the remainder of this Warranty
will remain in full force and eect.
4.9 Entire Agreement.
This Warranty constitutes
the entire agreement, and supersedes any and all prior
agreements, between Synology and Customer related to
the subject matter hereof. No amendment, modication
or waiver of any of the provisions of this Warranty will be
valid unless set forth in a written instrument signed by
the party to be bound thereby.
P/N 15-05G010020
Printed in Taiwan
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