SYNOLOGY SYNOLOGY RX6022S Instructions

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Expansion Unit RX6022sas
Hardware Installation Guide
Page 2
Table of Contents
Chapter 1: Before You Start
Package Contents 3 Synology RX6022sas at a Glance 4 LED Indicator Table 6 Hardware Specication 7 Spare Parts 8 Optional Accessories 8 Safety Instructions 9
Chapter 2: Hardware Setup
Tools and Parts for Component Installation 10 Install Storage Drives 10 Install and Remove Rail Kits 13 Connect with Synology NAS 22
Chapter 3: System Maintenance
Replace System Fan 28 Replace Power Supply Unit (PSU) 30
2
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Chapter
Before You Start
Thank you for purchasing this Synology product! Before setting up your new expansion unit, please check the package contents to verify that you have received the items below. Also, make sure to read the safety instructions carefully to avoid harming yourself or damaging your expansion unit.
Note:
All images below are for illustrative purposes only, and may di󰀨er from the actual product.

Package Contents

Main unit x 1 RKS-03 (Rail kit) x 1
AC power cord x 2
1
Expansion cable x 2
3
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Synology RX6022sas at a Glance

Front
Rear
No. Article Name Location Description
1
POWER Indicator
2
ALERT Indicator
Front
3
4
1
RX6022sas automatically powers on when the power cord is plugged into the power source. For more information, please see "Connect with
Synology NAS".
Beep O󰀨 Button
Drive Status Indicator
Displays the power status.
Displays warnings regarding fan or temperature. For more information, see "LED Indicator Table".
Press to deactivate the beep that sounds when a malfunction occurs.
Displays the status of drive. For more information, see "LED Indicator Table".
1
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No. Article Name Location Description
5
6
7
8
9
10
11
12
PSU Fan
Disposes of excess heat and cools the PSU.
Power Port Connect power cord here.
PSU Indicator
STATUS Indicator
ALERT Indicator
Expansion Unit ID
Indicator
SAS IN Port and
Indicator
SAS OUT Port and
Indicator
Rear
Displays the status of the power supply unit (PSU). For more information, see "LED Indicator Table."
Displays the status of the system. For more information, see "LED Indicator Table."
Displays warnings regarding fan or temperature. For more information, see "LED Indicator Table".
Indicates the ID number of the expansion unit.
Connects to the SAS OUT port of a Synology NAS or another expansion unit. For more information, please see "Connect with Synology NAS".
Connects to the SAS IN port of another expansion unit. For more information, please see "Connect with Synology NAS".
1
For more information about Synology Expansion Unit supported by your Synology NAS, please visit
5 Chapter 1: Before You Start
www.synology.com
.
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LED Indicator Table

LED Indicator Color Status Description
Blue Static Powered on
POWER
O󰀨 Powered o󰀨
Static Drive ready and idle
Blue
Drive Status Indicator
(on tray)
ALERT
PSU Indicator
Rear Status
Rear Alert
Red Static Drive error/Port disabled
O󰀨 No internal Drive
Orange Blinking System error
O󰀨 System normal
Green
Orange Static Power supply unit fail/No AC power
O󰀨 Power supply unit o󰀨
Green Static Powered on
O󰀨 Powered o󰀨
Orange Blinking System error
O󰀨 System normal
Blinking Accessing drive
Static Power supply unit normal
Blinking Power standby/AC present
1
2
2
Green Static
Synology NAS/Expansion unit
connected
SAS IN/OUT
O󰀨
Note:
1
Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer's
Synology NAS/Expansion unit
disconnected
diagnostic tool to check the health status of the drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the problem remains unresolved, please contact Synology Technical Support for help.
2
If the
ALERT LED
continuously blinks orange, this indicates there are system errors such as fan failure,
system overheating, or volume degrade. Please sign in to DSM for detailed information.
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Hardware Specication
Item RX6022sas
Compatible Drive Type 3.5" SAS x 60
Expansion Port
Size (H x W x D) (mm)
Weight (kg) 33.9
Agency Certication
Environment Requirement
Note:
Model specications are subject to change without notice. Please refer to
• FCC Class A • CE Class A • UKCA • BSMI Class A
• EAC • VCCI • RCM • KC • UL • RoHS Compliant
Operating Temperature: 32 to 95˚F (0 to 35˚C)
Storage Temperature: -5 to 140˚F (-20 to 60˚C)
• SAS IN x 1
• SAS OUT x 1
• 176 x 438 x 985
• 176 x 482 x 1020 (with server ears)
• Line voltage: 200 V to 240 V AC
• Frequency: 50/60 Hz
• Relative Humidity: 5% to 95% RH
www.synology.com
for the latest information.
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Spare Parts

www.synology.com/products/spare_parts
Visit units
Model Name Picture Description
Disk Tray (Type R9) 3.5" Drive Tray
FAN 80*38_1 System Fan 80*80*38 mm
if you need to replace system fans, disk trays, or power supply
PSU 1200W-RP Module_1
RKS-03 Sliding rails solutions
Cable MiniSASHD_EXT_1 x 1
Cable MiniSASHD_EXT_2 x 1
Redundant PSU Module
1200W
External MiniSAS HD Cable
100 cm
External MiniSAS HD Cable
200 cm

Optional Accessories

With Synology accessories, you can customize your expansion unit to t di󰀨erent business environments without
worrying about compatibility and stability. Visit
www.synology.com/compatibility
for more information.
8 Chapter 1: Before You Start
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Safety Instructions

Keep away from direct sunlight and away from chemicals. Ensure a stable environment with no abrupt changes in temperature or humidity.
Place the unit right side up at all times.
Keep the unit away from liquids.
Before cleaning, unplug the power cord. Do not use chemical or aerosol cleaners. Wipe with damp paper towels.
To prevent the unit from falling over, do not place it on carts or any unstable surfaces.
The power cord must plug into the correct supply voltage. Ensure the supplied AC voltage is correct and stable.
Warning, electric shock hazard. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries appropriately.
Power cord must be plugged into a socket-outlet with earthing connection.
Keep body parts away from moving fan.
This product must be installed by qualied personnel in a restricted access location (like
dedicated equipment rooms, service closets).
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Chapter
Hardware Setup

Tools and Parts for Component Installation

Please prepare below tools and parts before setting up your expansion unit:
• A screwdriver
• At least one 3.5" SAS drive (please visit
Warning:
Please back up any important data before installation.
• Rail mounting kit (please see the installation)
Warning:
weight will increase the installation di󰀩culty.
If you install a drive that contains data, the system will format the drive and erase all existing data.
We suggest mounting your expansion unit on a cabinet before installing any drives since the heavy

Install Storage Drives

Please follow the steps below for drive installation:
1
Open the front top cover.
1
Press the small buttons located on both sides of RX6022sas.
2
Slide open the front top cover, then lift it up and put it aside.
www.synology.com/compatibility
Optional Accessories
section to nd out the suitable rail kit for cabinet
2
for compatible drive models)
10
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2
Pull the drive tray out by its handle as shown below.
3
Install 3.5" drives: Place the drive in the drive tray.
4
Insert the loaded drive tray into the empty drive bay.
Note:
Make sure that the drive tray is completely inserted. Otherwise, the drive might not function properly.
5
Push the handle inward to secure the drive tray.
6
Repeat the steps above to install the other drives you have prepared.
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7
Drives are numbered as shown below.
12 Chapter 2: Hardware Setup
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Install and Remove Rail Kits

Here we use RKS-03 as an example to illustrate how to install or remove the rail kits. For more information about the rail kit installation, please refer to the Quick Installation Guide that comes with the rail kit.
To install the rail kit
1
Install the rail kit to the rack:
1
Attach the rear end of the rail kit assembly to the rack.
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2
Slide the front latch outward and insert the brackets into the rack holes.
3
Secure the rail screws and install cage nuts as illustrated.
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2
Extend the inner rail:
1
Fully extend the inner rail outwards until you hear a click sound.
2
Pull and hold the rear latch on the inner rail, as illustrated, and continue to pull out the inner rail from the assembly.
3
Attach the rail kit to the expansion unit:
1
Align the xing holes of the inner rail to the side of the chassis and slide backward to attach the inner rail.
2
Secure the rail screws as illustrated.
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4
With the help of another person, carefully align the inner rails to the outer rail assembly, and push the chassis towards the rack.
5
Pull the front latch of the inner rail as illustrated to unlock the inner rail, and continue pushing the chassis towards the rack.
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6
Push the chassis into the end of rack and use the 4U screws to secure the chassis to the rack.
To remove the rail kit
1
To remove the chassis from the rack, loosen and remove the screws from the rack.
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2
Pull out the chassis from the rack.
3
Remove the chassis from the rack:
1
Slide outwards the rear latch of the inner rail to unlock the inner rail from the outer rail assembly.
2
With the help of another person, carefully remove the chassis from the rack. (You may remove all drives rst
to reduce the weight of the chassis.)
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4
Remove the rail kit from the expansion unit:
1
Loosen and remove the rail screws.
2
Pull out the middle latch as illustrated.
3
Slide forward to remove the inner rail.
5
Hold the rear latch on the inner rail, as illustrated, and continue to push back the inner rail to the assembly.
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6
Loosen and remove the rail screws.
7
Pull out the brackets as illustrated, and slide the front latch backwards.
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8
Remove the rail kit from the rack.
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Connect with Synology NAS

HD6500
RX6022sas
RX6022sas supports multipath I/O for better stability and performance. This section will guide you through how to connect the expansion units to your Synology NAS. Please follow our instructions below strictly to avoid system error.
Note:
• RX6022sas comes with two SAS expansion cables (100cm and 200cm). Please use the longer one to connect the farthest expansion unit to your Synology NAS.
• The primary and secondary ports on the back of the HD6500 are marked by stickers.
To connect RX6022sas with HD6500
1
Connect one end of the expansion cable to the primary port of your HD6500 and the other to the expansion port of RX6022sas. Make sure the release band of the cable faces and that of the cable faces will not be correctly connected.
1
For 1 HD6500 and 1 RX6022sas:
upward
when plugging into RX6022sas; otherwise, the HD6500 and expansion unit
rightward
when plugging into the HD6500,
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2
For 1 HD6500 and 2 RX6022sas:
HD6500
RX6022sas-1
RX6022sas-2
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3
For 1 HD6500 and 3 RX6022sas:
HD6500
RX6022sas-1
RX6022sas-2
RX6022sas-3
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4
For 1 HD6500 and 4 RX6022sas:
HD6500
RX6022sas-1
RX6022sas-2
RX6022sas-3
RX6022sas-4
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2
Connect one end of the power cord(s) to the power port of RX6022sas, and the other to the power outlet(s). RX6022sas will automatically power on once the power cords are correctly connected.
Note:
• Your RX6022sas is equipped with a redundant power supply system, allowing for two power cords to be connected. The system may be powered on with only one power cord, but we recommend using both cords to avoid unexpected power failures.
After you unplug the power cord, please make sure all indicators are o󰀨 before plugging in the power cord again. Otherwise, the system may fail to boot.
• If you accidentally remove the expansion cable, DO NOT plug it back in right away. When this occurs, the Synology NAS executes a number of tasks to prevent system error. Please wait a few seconds before plugging in the expansion cable again. The time required is 30 sec for 1 connected expansion unit, 60 sec for 2 connected expansion unit, 90 sec for 3 connected expansion unit, or 120 sec for 4 connected expansion unit.
• After you plug the expansion cable back in, please wait a few seconds for Synology NAS to recover data path and work properly. The time required is 60 sec for 1 connected expansion unit, 120 sec for 2 connected expansion unit, 180 sec for 3 connected expansion unit, or 240 sec for 4 connected expansion unit.
• If any expansion unit malfunctions, please remove the malfunctioning expansion unit and replace it with a new one by repeating the steps above.
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3
Press the power button on the front panel to power on your HD6500. The expansion unit ID of RX6022sas connected to HD6500 will be displayed in sequence on the back panel.
HD6500
RX6022sas-1
RX6022sas-2
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Chapter
System Maintenance

Replace System Fan

If a system fan malfunctions, please see the instructions below to open RX6022sas and replace the malfunctioning fan.
1
Open the rear top cover.
1
Remove the screw on the back of you RX6022sas.
2
Press the small buttons located on both sides of RX6022sas.
3
Slide open the rear cover, then lift it up and put it aside.
3
28
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2
Fans are numbered as shown below:
3
Find the malfunctioning fan. Lift up the fan to remove it.
4
Prepare a new fan and slide it into RX6022sas. Make sure that the fan is aligned properly.
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Replace Power Supply Unit (PSU)

If a PSU or its fan malfunctions, please follow the steps below to replace the malfunctioning PSU.
1
Unplug the power cord from the PSU that is to be replaced.
Note:
By pressing the
2
Remove the malfunctioning PSU:
1
On the rear panel, push the lever of the PSU inward as shown.
2
Pull the PSU out of your RX6022sas.
Beep O󰀨
button, you can silence the long beep when it sounds.
3
Prepare a new PSU. Insert it into the empty slot until you hear a click.
30 Chapter 3: System Maintenance
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SYNOLOGY, INC. END USER LICENSE AGREEMENT
IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PURCHASED BY YOU (THE "PRODUCT"), OR LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY ( "SOFTWARE").
YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE SOFTWARE, INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT USETHE PRODUCTS CONTAINING THE SOFTWAREOR DOWNLOAD THE SOFTWARE FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY.INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Limited Software License. Subject to the terms and conditions of this EULA, Synology grants you a limited, non­exclusive, non-transferable, personal license to install, run and use one copy of the Software loaded on the Product or on your device connected to the Product solely relating to your authorized use of the Product.
Section 2. Documentation. You may make and use a reasonable number of copies of any documentation provided with the Software; provided that such copies will only be used for internal business purposes and are not to be republished or redistributed (either in hard copy or electronic form) to any third party.
Section 3. Backup. You may make a reasonable number of copies of the Software for backup and archival purposes only.
Section 4. Updates. Any software provided to you by Synology or made available on the Synology website at
www.synology.com ("Website") or any other channel provided by Synology that updates or supplements the original
Software is governed by this EULA unless separate license terms are provided with such updates or supplements, in which case, such separate terms will govern.
Section 5. License Limitations. The license set forth in Sections 1, 2 and 3 applies only to the extent that you have ordered and paid for the Product and states the entirety of your rights with respect to the Software. Synology reserves all rights not expressly granted to you in this EULA. Without limiting the foregoing, you shall not authorize or permit any third party to: (a) use the Software for any purpose other than that in connection with the Product; (b) license, distribute, lease, rent, lend, transfer, assign or otherwise dispose of the Software; (c) reverse engineer, decompile, disassemble or attempt to discover the source code of or any trade secrets related to the Software, except and only to the extent that such conduct is expressly permitted by applicable law notwithstanding this limitation; (d) adapt, modify, alter, translate or create any derivative works of the Software; (e) remove, alter or obscure any copyright notice or other proprietary rights notice on the Software or Product; or (f) circumvent or attempt to circumvent any methods employed by Synology to control access to the components, features or functions of the Product or Software. Subject to the limitations specified in this Section 5, you are not prohibited from providing any services hosted by Synology NAS server to any third party for commercial purpose.
Section 6. Open Source. The Software may contain components licensed to Synology under the GNU General Public License ("GPL Components"), currently available at http://www.gnu.org/licenses/gpl.html. The terms of the GPL will control solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with respect to your use of the GPL Components, and, in such event, you agree to be bound by the GPL with respect to your use of such components.
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Section 9. Limited Warranty. Synology provides a limited warrant that the Software will substantially conform to Synology's published specifications for the Software, if any, or otherwise set forth on the Website, for a period required by your local law. Synology will use commercially reasonable efforts to, in Synology's sole discretion, either correct any such nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty, provided that you give Synology written notice of such noncompliance within the warranty period. The foregoing warranty does not apply to any noncompliance resulting from any: (w) use, reproduction, distribution or disclosure not in accordance with this EULA; (x) any customization, modification or other alteration of the Software by anyone other than Synology; (y) combination of the Software with any product, services or other items provided by anyone other than Synology; or (z) your failure to comply with this EULA.
Section 10. Support. During the period specified in the Section 9, Synology will make available to you the support services. Following the expiration of the applicable period, support for Software may be available from Synology upon written
Page 32
request.
Section 11. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS PROVIDED "AS IS" AND WITH ALL FAULTS. SYNOLOGY AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, ARISING BY LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE AND NONINFRINGEMENT, WITH REGARD TO THE SOFTWARE. WITHOUT LIMITING THE FOREGOING, SYNOLOGY DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS.
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Section 18. Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this EULA will be resolved exclusively and finally by arbitration conducted by three neutral arbitrators in accordance with the procedures of the Arbitration Law and related enforcement rules of the country in which Synology Inc. was organized. In such cases, the arbitration will be limited solely to the dispute between you and Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall take place in Taipei and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. You understand that, in the absence of this provision, you would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and you expressly and knowingly waive those rights and agree to resolve any disputes through binding arbitration in accordance with the provisions of this Section 18. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this EULA relating to Synology's intellectual property rights.
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Page 33
SYNOLOGY, INC. LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S INTERNAL RECORDS.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at
Product Support Status.
(c) "Refurbished Product" means all Synology products which have been refurbished by Synology’s affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. (d) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology’s affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text and applets incorporated into the software or Product and any updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may see the Warranty Period for each New Product at Product Support Status. For the Refurbished Product or repaired parts, it's the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product was replaced or repaired, whichever is longer; except for those sold as "as is" or with "no warranty" by any stores. Without presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our internal record. (b) "Extended Warranty Period": For Customer purchasing EW201/ EW202 optional service for applicable Products specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with EW201/EW202 optional service will be extended by two years. You may see the applied model at Extended Warranty. (c) "Immediate termination of Warranty Period": As to the Synology drive product, its warrant period will terminate immediately upon either of following situations occurs: (a) for solid-state drive, its lifespan wear-out indicator is equal to or exceeds the limit specified in the "product specifications" of the drive attached with the purchased product; (b) for all drive products, its temperature record is equal to or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached with the purchased product.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Synology provides no warranty to Refurbished Product sold as "as is" or with "no warranty". (c) This Limited Warranty is NOT transferable and applies only to the customers who directly purchase products from Synology’s affiliate, the resellers, and distributor that Synology authorized. The warranty set forth in Section 3 will terminate upon Customer's sale or transfer of the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or
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workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-of­order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed.
Please note that each of the above situations shall be subject to the inspection and verification of the product’s appearance and functions by Synology.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy of the stored data before it returns the Product to Synology, Synology may weed up all information or data in the Product while it performs the warranty services and shall not be responsible or liable for any data loss therein.
3.4 Return. Any Product return by Customer under Section 3.3 must be made in accordance with Synology's then-current return procedures with the purchase receipt or invoice. You may see more information about the return procedure at How
do I make a warranty claim for my Synology product? For warranty claims, the Customer must return the complete Product
to Synology in accordance with this Section 3.4. Any returned Product that (a) has been disassembled (except under the direction of Synology); or (b) serial number has been removed or defaced from Product, resulting in not able to identify, or (c) was damaged on the way of return due to improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology.
3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service").
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.
Section 4. Limitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on
account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer).
4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,
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PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer.
Section 5. Miscellaneous
5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include
proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights.
5.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology.
5.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes.
5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the prevailing party. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Arbitration Law and related enforcement rules. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights.
5.6 Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under
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this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees.
5.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration Regulations.
5.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect.
5.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.
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FCC Declaration of Conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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この装置は、クラス A 機器です。この装置を住宅環境で使用すると電波妨
害を引き起こすことがあります。この場合には使用者が適切な対策を講ずる
よう要求されることがあります。 VCCI 一 A
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