Package Contents 3
Synology DVA3221 at a Glance 4
LED Indicator Table 5
Hardware Specication6
Optional Accessories 7
Spare Parts 7
Safety Instructions 8
Chapter 2: Hardware Setup
Tools and Parts for Component Installation 9
Install Drives 9
Start Up Your Network Video Recorder 11
Expand the Memory of the Network Video Recorder 12
Chapter 3: System Maintenance
Replace System Fan 15
Initial Troubleshooting Guide 17
Chapter 4: Install DSM on Network Video Recorder
Install DSM with Web Assistant 18
Learn More 18
Synology_HIG_DVA3221_20200310
2
Chapter
Before You Start
Thank you for purchasing this Synology product! Before setting up your new Network Video Recorder, please
check the package contents to verify that you have received the items below. Also, make sure to read the safety
instructions carefully to avoid harming yourself or damaging your Network Video Recorder.
Note:
All images below are for illustrative purposes only, and may dier from the actual product.
Package Contents
Main unit x 1AC power cord x 1
RJ-45 LAN cable x 2
1
Screws for 2.5" hard drives x 18
Hard drive tray key x 2
3
3
Synology DVA3221 at a Glance
3
1011141312
1
2
4
5
6
9
7
8
No.Article NameLocationDescription
Drive Status
1
2
3
4
5
6
Indicator
Drive Tray LockLock or unlock drive trays.
Drive TrayInstall drives (hard disk drives or solid state drives) here.
Status Indicator
Alert Indicator
Front
LAN Indicator
Displays the status of each drive. For more information, see "LED
Indicator Table".
Displays the status of the system. For more information, see "LED
Indicator Table".
Displays warnings regarding fan or temperature. For more information,
see "LED Indicator Table".
Displays the status of the network connection. For more information, see
"LED Indicator Table".
15
16
17
1. Press to power on your Network Video Recorder.
7
Power Button
2. To power o your Network Video Recorder, press and hold until you
hear a beep sound and the Power LED starts blinking.
8
USB 3.0 Port
9
10
11
12
13
14
15
16
Fan
eSATA Port 1Connect Synology Expansion Unit1 to the Network Video Recorder here.
LAN PortConnect network cable here.
USB 3.0 Port
eSATA Port 2Connect Synology Expansion Unit1 to the Network Video Recorder here.
Kensington
Rear
Security Slot
Power PortConnect power cord here.
COM PortConnect a POS device here.
Connect external hard drives or other USB devices to the Network Video
Recorder here.
Disposes of excess heat and cools the system. If the fan malfunctions,
the Network Video Recorder will emit a beeping sound.
Connect external hard drives or other USB devices to the Network Video
Recorder here.
Attach a Kensington security lock here.
1. Press and hold until you hear a beep sound to restore the IP address,
admin
account to default.
17
RESET Button
DNS server, and password for the
2. Press and hold until you hear a beep, then press and hold again until
you hear three beeps to return the Network Video Recorder to “Not
Installed” status so that DiskStation Manager (DSM) can be reinstalled.
1
For more information about Synology Expansion Unit supported by your Network Video Recorder, please visit
4 Chapter 1: Before You Start
www.synology.com
.
LED Indicator Table
LED IndicatorColorStatusDescription
Power
STATUS
ALERT
Disk Status Indicator
(on tray)
Front LAN
Blue
StaticPowered on
BlinkingBooting up/Shutting down
OPowered o
GreenStaticVolume normal
Volume degraded/Volume crashed
OrangeBlinking
Volume not created
DSM not installed
OHDD hibernation
OrangeBlinkingFan failure/Over temperature
OSystem normal
StaticDrive ready and idle
Green
BlinkingAccessing drive
OrangeStaticDrive error
1
ONo internal drive
StaticNetwork connected
Green
BlinkingNetwork active
ONo network
GreenStatic1 Gbps connection
Rear LAN
(on right side of jack)
OrangeStatic100 Mbps connection
O10 Mbps connection/No network
StaticNetwork connected
Rear LAN
(on left side of jack)
Green
BlinkingNetwork active
ONo network
Note: Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
1
Please try to restart your Network Video Recorder or re-insert the drive(s), then run the HDD/SSD manufacturer's diagnostic tool to check
the health status of the drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the problem remains
unresolved, please contact Synology Technical Support for help.
Note:Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
1
Support for exFAT can be enabled by purchasing and downloading exFAT Access in Package Center.
6
Chapter 1: Before You Start
6
Optional Accessories
With Synology accessories, you can customize your Network Video Recorder to t dierent business
environments without worrying about compatibility and stability. Visit www.synology.com/compatibility for more
information.
Memory Module
•
Model NamePictureDescription
D4ECSO-2666-16G
Expansion Unit
•
Model NamePictureDescription
DX517
Note: Your Network Video Recorder supports up to two expansion units.
DDR4 ECC unbuffered SO-DIMM
5-bay 2.5"/3.5" SATA expansion
Spare Parts
Visit www.synology.com/products/spare_parts if you need to replace system fans, disk trays, or power supply
units.
Model NamePictureDescription
Disk Tray (Type D6)
FAN 120*25_5
PSU 250W_5
3.5"/2.5" Drive Tray With Lock
System Fan 120*120*25 mm
PSU 250W 24p+12p+8p
7
Chapter 1: Before You Start
Safety Instructions
Keep away from direct sunlight and away from chemicals. Make sure the environment
does not experience abrupt changes in temperature or humidity.
Place the product right side up at all times.
Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not use
chemical or aerosol cleaners.
To prevent the unit from falling over, do not place on carts or any unstable surfaces.
The power cord must plug in to the correct supply voltage. Make sure that the supplied
AC voltage is correct and stable.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
Risk of explosion if battery is replaced with an incorrect type. Dispose of used batteries
appropriately.
8 Chapter 1: Before You Start
Chapter
Hardware Setup
Tools and Parts for Component Installation
Please prepare the following tools and parts before setting up your Network Video Recorder:
• A screwdriver (only for 2.5" drives)
• At least one 3.5" or 2.5" SATA drive (please visit
models)
Warning:
Please back up any important data before installation.
If you install a drive that contains data, the system will format the drive and erase all existing data.
Install Drives
1
Press the lower part of the hard drive tray to unlock the handle.
www.synology.com/compatibility
for compatible drive
2
2
Pull out the hard drive tray handle as shown below to remove the hard drive tray.
3
Load drives in the drive trays.
For 3.5" drives:
•
tray. Then insert the fastening panels to secure the drive in place.
Remove the fastening panels from the sides of the drive tray. Place the drive in the drive
9
For 2.5" drives:
12
3
4
•
place. Place the drive in the area of the drive tray indicated by a blue rectangle below. Turn the tray upside
down and tighten the screws to secure the drive in place.
4
Insert the loaded hard drive tray into the empty hard drive bay and push it into position by the upper half of the
handle.
Remove the fastening panels from the sides of the drive tray and store them in a safe
Note:
Make sure that the drive tray is completely inserted. Otherwise, the drive might not function properly.
5
Press the handle back into the front panel until you hear a click to secure the hard drive tray in place.
6
Insert the hard drive tray key into the hard drive tray lock, turn the key clockwise (to the "I" position) to lock the
hard drive tray handle, and then remove the key.
7
Repeat the steps above to install the other drives you have prepared.
8
Drives are numbered as shown below.
Note:
If you plan to create a RAID volume, we recommend installing drives of identical size to make the best
use of drive capacity.
10 Chapter 2: Hardware Setup
Start Up Your Network Video Recorder
1
Use the LAN cable to connect the Network Video Recorder to your switch, router or hub.
2
Connect one end of the AC power cord to the power port of your Network Video Recorder. Connect the other
end to a power outlet.
3
Press the power button to turn on your Network Video Recorder.
Congratulations! Your Network Video Recorder is now online and detectable from a network computer.
11 Chapter 2: Hardware Setup
Expand the Memory of the Network Video Recorder
Genuine Synology memory modules must be installed to ensure system compatibility and reliability. Failure
to follow the congurations below for the suggested installation sequence of dierent memory capacities may
prevent the system from booting successfully, and could impair system performance and stability.
SLOT 1SLOT 2
SLOT 1SLOT 2Total Memory
4 GB4 GB8 GB
16 GB-16 GB
16 GB16 GB32 GB
Note:
It is required to use identical memory modules of the same capacity and frequency.
To expand the memory capacities of your Network Video Recorder, you must remove the two pre-installed 4 GB
memory modules rst, then install one or two 16 GB memory modules. Follow the steps below to remove, install,
and check the memory modules on your Network Video Recorder.
To remove the memory module
1
Shut down your Network Video Recorder. Disconnect all cables from your Network Video Recorder to prevent
possible damage.
2
The memory modules are located at the bottom of your Network Video Recorder.
3
Remove the two screws on the cover that protecting the modules. Lift up the cover and put it aside. You will
see two pre-installed 4 GB memory modules.
Note:
When you remove the cover, sensitive internal components are exposed. Avoid touching anything other
than the memory assembly when removing or adding memory.
12 Chapter 2: Hardware Setup
4
Push the levers on both sides of the memory module outward. The memory module will be released from its
slot.
5
Hold the memory module by its edges and remove it from the slot.
6
Follow above steps to remove the other memory module.
To install the memory module
1
Start from the slot 1, insert the new memory module into the empty slot:
a
Align the small gap between the gold connectors of the memory module with the notch on the empty slot.
Insert the memory module into the slot. Make sure that the module is properly inserted.
b
Gently push down the memory module until you hear a click.
13 Chapter 2: Hardware Setup
Note:
• Hold the memory module by its edges and avoid touching the gold connectors.
• When memory capacity is changed, the device will perform a memory check upon the next start up. This will
prolong the start-up time by up to ten minutes. This behavior is normal and will only occur once.
• Synology will not provide full product warranty or technical support if a non-Synology memory module is
used for memory upgrade.
2
If needed, repeat the steps above to install a second memory module into slot 2.
3
Replace the cover and tighten the two screws that removed.
4
Reconnect the cables that removed, then press the power button to turn on your Network Video Recorder.
To make sure Network Video Recorder recognizes the new memory capacity
1
Install DiskStation Manager (DSM). Please see "
information.
2
Sign in to DSM as
3
If your Network Video Recorder does not recognize the memory or does not start up successfully, please make
sure that the memory module is installed correctly.
Control Panel
Go to
admin
or a user belonging to the
Info Center
>
and check
Install DSM on Network Video Recorder
administrators
Total Physical Memory
group.
.
" for more
14 Chapter 2: Hardware Setup
Chapter
System Maintenance
Replace System Fan
If the cooling fan located on the back of the Network Video Recorder malfunctions, please follow the steps below
to remove the malfunctioning fan and replace it with a new one.
1
Power o your Network Video Recorder and remove the power cord.
2
Remove the four screws that secure the fan panel.
3
Remove the malfunctioning fan:
a
Pull out the fan panel from your Network Video Recorder.
b
Carefully unplug the power cord located at the bottom of the fan socket as shown below.
3
15
c
Remove the screws that secure the fan guard and fan case from the malfunctioning fan.
4
Install a new fan:
a
Attach the fan case (with the fan cable within the fan pointing at the bottom-right corner) and fan guard to the
new fan, then tighten the screws to secure the fan case and fan guard.
b
Plug the fan cable into your Network Video Recorder as shown below.
5
Replace and tighten the four screws removed in step 2.
16 Chapter 3: System Maintenance
Initial Troubleshooting Guide
We have selected several helpful articles on frequently asked questions to help you perform initial troubleshooting
on your Network Video Recorder. To view the articles, please click the links provided below:
• General
What can I do to troubleshoot NAS connection problems?
•
Why does my Synology NAS make unusual noises?
•
How to reset my Synology NAS
•
• Hard Disk Drive
How to choose a suitable HDD for my Synology NAS/IP SAN
•
How to diagnose drives' health status when receiving bad sector warning
•
How to x drive failure and retrieve the data from your drives
•
What should I do if my Synology NAS cannot recognize installed drives?
•
How do I know whether the problem is with my Synology NAS or drive when drive errors occur?
•
• Memory
Are there any requirements for installing or expanding system memory capacity?
•
How can I run a memory test on my Synology NAS?
•
Why is there a startup delay after a memory upgrade?
•
• LED
How do I recognize a hibernating Synology NAS via the LED indicators?
•
What can I do if the STATUS LED keeps ashing orange?
•
Why can't my Synology NAS be powered on and why is the POWER LED indicator blinking
•
constantly?
• Fan
What type of fan speed modes are available on my Synology NAS?
•
17 Chapter 3: System Maintenance
Chapter
Install DSM on Network Video Recorder
After hardware setup is completed, please install DiskStation Manager (DSM) – Synology’s browser-based
operating system – on your DVA3221.
Install DSM with Web Assistant
Your DVA3221 comes with a built-in tool called
DSM from the Internet and install it on your DVA3221. To use Web Assistant, please follow the steps below.
1
Power on your DVA3221.
2
Open a web browser on a computer connected to the same network as the DVA3221.
3
Enter either of the following into the address bar of your browser:
a nd.synology.com
b synologynvr:5000
4
Web Assistant will be launched in your web browser. It will search for and nd the Network Video Recorder
within the local network. The status of the DVA3221 should be
Web Assistant
that helps you download the latest version of
Not installed
.
4
5
6
Connect
Click
Note:
• The Network Video Recorder must be connected to the Internet to install DSM with Web Assistant.
• Recommended browsers: Chrome, Firefox.
• Both the Network Video Recorder and the computer must be in the same local network.
If you accidentally leave the installation process before it is nished, sign into DSM as admin (default
administrative account name) with the password left blank.
to start the setup process and follow the onscreen instructions.
Learn More
Your DVA3221 is now ready for action. For more information or online resources about your DVA3221, please
www.synology.com
visit
18
.
SYNOLOGY, INC.
END USER LICENSE AGREEMENT
IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT
BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE
SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PURCHASED BY YOU (THE "PRODUCT"),
OR LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY
SYNOLOGY ( "SOFTWARE").
YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE
SOFTWARE, INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS.
IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT USETHE PRODUCTS CONTAINING THE
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your device connected to the Product solely relating to your authorized use of the Product.
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defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published
specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software contained in
the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with
the Product. Synology provides no warranty to Refurbished Product sold as "as is" or with "no warranty". This Limited Warranty
is NOT transferable and applies only to the customers who directly purchase products from Synology’s affiliate, the resellers,
and distributor that Synology authorized. The warranty set forth in Section 3 will terminate upon Customer's sale or transfer of
the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or
used in a manner not specified or described in the Product or its related documents (b) has been damaged by service
(including upgrades and expansions) performed by anyone who is not a representative of Synology or any Synology
Authorized Service Provider; (c) has been in any way misused, abused, or damaged; (d) has been used with items not
provided by Synology other than the hardware or software for which the Product is designed; or (e) otherwise fails to conform
to the Product specifications and such failure is attributable to causes not within or under Synology's control. (f) has been tie-in
any non-Synology branded hardware products or any software, even if packaged or sold with Synology hardware. (g)
Customer disassembles the Product except as authorized by Synology; (h) Customer fails to implement any correction,
modification, enhancement, improvement or other update made available to Customer by Synology; or (i) Customer
implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any
third party. (j) Any compatibility issues occurred when installing hardware products, software, or components not supported by
Synology. (k) product damage caused by accident, fire, liquid contact, earthquake or other external cause. (l) cosmetic damage
caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches,
dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (m) serial number
has been removed or defaced from Product, resulting in not able to identify.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth
in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance
by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide
technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance
with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of
warranty under Section 3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to
diagnose and validate any nonconformity with the Product.
3.4 Return. Any Product return by Customer under Section 3.3 must be made in accordance with Synology's then-current
return procedures with the purchase receipt or invoice. You may see more information about return procedure at
https://www.synology.com/knowledgebase/DSM/tutorial/Service_Application/How_to
_make_warranty_claim_for_Synology_NAS, for warranty claims, Customer must return the complete Product to Synology in
accordance with this Section 3.4. Any Product returned that has been disassembled (except under the direction of Synology)
will be refused and returned to Customer at Customer's expense. Any Product must be returned in the same condition as it
was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the
contents thereof. Customer is responsible for insurance and risk of loss with respect to returned items until they are properly
received by Synology.
3.5 Replacement by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then
Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of
the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not
conform to the warranty. In some countries, Synology may at its own discretion apply the Synology Replacement Service to
certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming
Product returned by Customer ("Synology Replacement Service").
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE
REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND
CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND
LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY,
EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY,
INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF
DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT
(WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY
MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION
STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY
RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE
PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE
LIMITATION MAY NOT APPLY TO CUSTOMER.
Section 4. Limitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on
account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its
reasonable control (including, without limitation, any act or failure to act by Customer).
4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF
COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR
LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT
OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER
THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR
OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE
OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER
GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY
CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The
foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law.
The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws
apply to the Product, the exclusions and limitations set forth above may not apply to Customer.
Section 5. Miscellaneous
5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include
proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and
reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any
intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided
under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and conditions of
the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology
distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or
otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights.
5.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise,
without the prior written consent of Synology.
5.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party
specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by
the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party
specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other
agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement
specifically references the sections of this Warranty that it supersedes.
5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of
Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for
Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The 1980 U.N.
Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services
provided by Synology with respect to the Product or the relationship between Customers residing within the United States and
Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration
Association, except as otherwise provided below. The arbitration will be conducted before a single arbitrator, and will be limited
solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be consolidated with any
other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held in King County,
Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the
request of the parties. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall
receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the prevailing party. Any decision
rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any
court of competent jurisdiction. Customer understands that, in the absence of this provision, Customer would have had a right
to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action
basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding
arbitration in accordance with the provisions of this Section 5.5. For Customers not residing within the United States, any
dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral
arbitrators in accordance with the procedures of the R.O.C. Arbitration Law and related enforcement rules. The arbitration shall
take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree,
in Mandarin Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having
jurisdiction. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking
such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this
Warranty relating to Synology's intellectual property rights.
5.6 Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this
Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and
reasonable attorneys' fees.
5.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with all
applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration
Regulations.
5.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this Warranty will remain in full force and effect.
5.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements,
between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the
provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.
FCC Declaration of Conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
この装置は、クラス B 機器です。この装置は、住宅環境で使用することを
目的 としていますが、この装置がラジオやテレビジョン受信機に近接して使
用され ると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをして下さい。 VCCI 一 B
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