Synectix VMS Lite User Manual

Synectix VMS Lite

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USER MANUAL

SynectixVMS Lite

2 Port Stand Alone Voice Mail System

Synectix VMS Lite

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SynectixVMS Lite User Manual
Edition July 2010

Firmware Version 6.67
RPISoftware Version 5.6.11

All Rights reserved

All specifications, information contained herein is subject to change without prior
notice.

Notice:

 Please read this manual thoroughly before operating the unit and retain it for

future reference.

 To prevent fire or shock hazard, do not expose this unit to rain or moisture.
 To avoid electrical shock refer servicing of this product to the dealer from

whom the purchase was made.

 No user serviceable parts inside.

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TABLE OF CONTENTS

Connection Diagram ................................................ 5

System Overview..................................................... 7

General Features..................................................... 7

Installation............................................................ 8

Functional Check..................................................... 9

Operating Basics ................................................... 10

Programming theSynectixVMSLite .............................. 11

1.0 Administrator Mailbox........................................12

1.1 Mailbox Settings ................................................ 12

1.1.1 Create Mailboxes ..................................................... 12

1.1.2 Delete Mailboxes ..................................................... 12

1.1.3 Review Mailboxes..................................................... 12

1.1.4 Reset Password ....................................................... 13

1.1.5 External Notification for a Particular Mailbox....................... 13

1.1.6 Global Mailbox Settings.............................................. 13

1.2 Greeting Settings ............................................... 14

1.3 Program Parameters ........................................... 15

1.3.1 Time Settings.......................................................... 15

1.3.2 External Notification Feature ........................................ 17

1.3.3 Extension Options .................................................... 18

1.3.4 Distribution List....................................................... 22

1.3.5 Change Admin. Password............................................ 23

1.3.6 Voice Settings......................................................... 24

1.3.7 Daylight Saving time settings ....................................... 24

1.4 Shut Down ....................................................... 24

1.5 System Parameters ............................................. 25

1.5.1 PBX Parameters....................................................... 25

1.5.2 Usage Parameters .................................................... 30

1.5.3 Listen to Serial Number .............................................. 32

2.0 Mailbox User Guide ...........................................33

2.1 Leave a Message ................................................ 33

2.2 Mailbox Options ................................................ 33

2.2.1 Listen to New Messages.............................................. 34

2.2.2 Listen to Saved Messages............................................ 35

2.2.4 Mailbox Options ...................................................... 35

2.2.5 Leave a Message...................................................... 36

2.2.6 Reminder Call Options ............................................... 37

2.2.7 Undelete Deleted Message .......................................... 37

3.0 Remote Programming Interface..............................38

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3.1 File Menu......................................................... 39

3.1.1 Open Saved Configuration........................................... 40

3.1.2 Import from Unit...................................................... 40

3.1.3 Save / Save As......................................................... 41

3.1.4 Export.................................................................. 41

3.1.5 Exit ..................................................................... 42

3.2 Mailbox Administration ....................................... 42

3.2.1 Mailbox Options ...................................................... 42

3.2.2 Reset User Password.................................................. 43

3.2.3 Global Mailbox Settings.............................................. 43

3.3 Program Parameters ........................................... 44

3.3.1 Time Settings.......................................................... 45

3.3.2 External Notification.................................................. 46

3.3.3 Extension Options .................................................... 47

3.3.5 Change Admin Password ............................................ 49

3.3.6 Voice Settings......................................................... 50

3.3.7 Daylight Saving time settings........................................ 50

3.4 System Parameters ............................................. 51

3.4.1 PBX Parameters ....................................................... 51

3.4.2 Usage Parameters..................................................... 57

3.4.3 Serial Number......................................................... 58

3.5 Update Unit date and time .................................... 59

3.6 Reports ........................................................... 60

4.0 Flow Charts.....................................................62

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Connection Diagram

PBX

Extensions

Route all incoming calls
to Synectix VMS Lite

Connect Synectix VMS
Lite to Analog Extensions

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Specifications

No. of ports

2
Message Memory

32 MB
No. of hours storage

8
Default Prompts

Built-in
Mailboxes

64
Max message length

7 minutes
Max no. of messages

240 Per mail box
Voice Sampling rate

64 Kbps
Serial Port

One
Indicators

LED for each port and Power
Remote Maintenance

Through Touch-Tone phone
Power

9 VAC, 3W
Battery back up

Built-in rechargeable battery for RTC.

Remote Programming Interface

Minimum System Requirements

 Pentium PIV / Celeron, 1 GHz PC or higher
 128 MB RAM
 20 MB free hard disk space

For successful communication, the hardware requirements are:

 RS-232 serial cable

Operating System

 Microsoft Windows XP

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System Overview

The Synectix VMS Lite is a 2-port stand-alone Voice Mail System which is designed to
be a complete telephone call management solution for small to medium business
organizations, featuring Plug-and-Play ease of installation and use combined with an
unmatched Value-for-Money.

The Synectix VMS Lite

 Handles 2 calls at a time,
 Answers incoming calls with a professional custom recorded greeting giving

the various options to reach the desired person or department,

 Collects the digits dialed by the caller,
 Transfers the call to the desired person or department,
 Checks if the called extension answered or is busy or there is no answer,
 If the call is answered, transfers the caller to that extension without any delay,
 If the called extension is busy or there is no answer, transfers the call to the

mailbox of the called person,

 Plays the welcome greeting of the called person and allows the caller to

record a message,

 Allows the caller to transfer to another extension or to the operator after

leaving a message,

 Enables the message waiting notification feature on the called extension,
 Notifies the user of a new message on the user’s pager or cell phone.

The users may call the SynectixVMS Lite to retrieve their messages. When calling from
their own extension, they may use the speed dial key to access the mailbox directly, or
when calling from outside their premises or from some one else’s extension, they may
retrieve messages by pressing *# at the main greeting and then dialing their mailbox
number.

Once they are logged into their mailbox, they may listen to their messages, save or
delete the messages, forward them or distribute the message to multiple users etc.

The Synectix VMS Lite is fully remote programmable through touch-tone or the
Remote Programming Interface on the Desktop of any PC through its serial port.

General Features

Its extensive features may be listed below:

 It is an accessory to a PBX that does call handling, call routing, call-monitoring,

message storage and retrieval among other useful features. Synectix VMS Lite
can handle 2 different calls through 2 ports at a time.

 Synectix VMS Lite plays a welcome greeting based on the time of the day:

Working time Greeting (Day Greeting), Closed Time Greeting (Night Greeting),
Break Time Greeting and Holiday Greeting.

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 The mailbox user may personalize his/her mailbox by setting personal greetings

and by adding mobile or pager number.

 Mailbox owner’s name recording option.
 External Notification option.
 Follow me option.
 Do not disturb option.
 Pager Notification option.
 Reminder/wakeup call settings.
 Distribution Lists
 Single Digit Dial Plan.
 Audiotext messages for each single digit.
 Voice message leaving facility, which includes record a message, re-record a

message, and forward a message.

 Enable the Message waiting feature to make the recipient aware of new

messages.

 Date and time stamp for messages.
 Auto fax homing.
 Remote monitoring, programming and trouble shooting
 Mailbox report giving number of mailboxes, number of new (i.e. unread) and

saved messages per mailbox, total number of messages per mailbox and total
number of new and saved messages stored in memory.

 Call Statistics report that involves number of calls landed per port and per

operator. This report contains a statistics for calls for 8 days including the
current date.

 A standard RJ11 phone jack is used to connect the SynectixVMS Lite to the PBX

as an extension.

 The unit works on 9 Volts AC power.
 The Synectix VMS Lite may be wall mounted or kept on the tabletop. The unit

has wall-mounting eyelets on the bottom of the unit, which are spaced 3
inches apart.

 The Synectix VMS Lite does not need any batteries to retain its VOICE

MESSAGES, Prompts or the Program Parameters, since they are stored in Non­volatile memory.

 The Synectix VMS Lite can be put to use with a minimum of programming. It

comes with default parameters and default voice messages programmed in the
unit, which are adequate for most installations. At some places, the hook flash
and other timings may need to be programmed to get the unit to work
properly.

Installation

Unpack the unit from its shipping carton and check that all the materials have been
received in good condition. Any damages or shortfalls must be reported immediately
to the distributor from whom the purchase was made.

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Your Synectix VMS Lite shipping carton must contain the following:

The Synectix VMS Lite Unit
This User Manual
Phone Line Cords
RPI software installation CD
Power Adapter
Serial Programming cable

Select a suitable location for the Synectix VMS Lite to be placed - it may be wall
mounted or kept on the tabletop. A suitable location should have 2 analog phone
extension sockets for the system, preferably another phone for testing and a power
socket close by and should be easily accessible for any service or maintenance work.

If you plan to mount the unit on the wall please follow the wall mounting instructions
given below:

Use the paper template, provided with the unit and secure two wood screws (Size 5 or

6) into the wall where you want to mount the unit. The distance between the center
points of the mounting screws should be 3 inches. The wall on which the unit is to be
mounted should be strong enough to support the weight of the unit. Also make sure
that the screws are driven securely into the wall. Then, hang the unit onto the screws.

Plug in the Power Adapter into the Power socket and switch on the power to the unit.
The Power lamp on the unit starts glowing steadily, then all the 2 Port LED’s flash on
and off twice and after about 5 seconds the Power LED continues to flash once a
second, indicating normal operation.

Insert the phone line cords into the phone sockets on the unit and insert the other end
into the wall extension sockets for the 2 ports.

You are now ready to do a Functional Check of the unit.

Functional Check

After the Installation has been completed satisfactorily, you should carry out a few
preliminary checks, before putting the unit into operation.

If you are looking at the Synectix VMS Lite while you are running the functional check,
it is very easy to solve any problems that may be encountered as well as understand
the programming methods.

You will need another extension with a phone from which you can call into the
Synectix VMS Lite to go through the functional check. Ascertain the extension
numbers of the SynectixVMS Lite and call into it from the phone. The unit should pick
up the call after the second ring and start playing the Main greeting.

If the Synectix VMS Lite does not pick up the call, check the extension into which the
Synectix VMS Lite is plugged in by plugging that extension into a regular phone

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instrument. The extension may be faulty or you may be calling some other extension
number.

Once the unit picks up and answers the call, listen to the voice message. As long as the
unit remains off hook, the PORT lamp of that port glows steadily. Now, with the Port
having answered the call, dial an extension number while the unit is playing the Main
greeting. Confirm that the unit transfers the call to the extension that you had dialed. If
a fax call is routed to the unit, it transfers the call to the fax extension, if programmed. If
no digits are dialed, it transfers the call to the operator extension programmed in the
unit.

Check similarly by calling into the 2 ports of the unit and confirm that all the ports are
working properly. If these basic functions worked properly, go into programming
mode and set all the other parameters to suit your site.

Operating Basics

The Synectix VMS Lite has several built-in features. To make the best use of these
features, it is necessary to understand the working of the unit as well as some features
of yourPBX and the site where it is being installed.

Please note that the Synectix VMS Lite comes with factory recorded default prompts
and Day, Night, Break and Holiday Greetings. These greetings once recorded over
cannot be retrieved. The default Day, Night, Break, Holiday greetings and the Audiotext
messages may be recorded over in any order and as many times as desired.

The default parameters have been designed to work straight away for most of the
installations. However, some sites may require additional programming. The Hook
Flash duration, Delay after Hook flash and Extension Length parameters are required to
be programmed correctly before calls may be transferred to any of the extensions or
mailboxes.

The unit accepts any digits that are dialed while the MAIN greeting is being played. If
no digits are dialed till the greeting is over, the unit transfers the call to the Operator
depending on the current mode of operation.

In the Fully Supervised or the Semi Supervised mode of operation, when a caller
encounters a BUSY or INVALID or NO-ANSWER from an extension, they have the option
of leaving a message for that extension (if that extension has a mailbox assigned to it).
They may also try another extension after leaving a message or transfer the call to the
Operator. If that extension does not have a mailbox assigned to it, they may try another
extension or transfer the call to the Operator.

However, if all the operator extensions are busy, a caller may try the Operator
extension by pressing 0 or try another extension. If the caller does not press any digit,
the call gets disconnected.

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It is suggested that the users familiarize themselves with the programming of the unit
and then change the default password so that unauthorized changes of the
parameters are avoided.

The Synectix VMS Lite uses the digit 9 extensively in its Audiotext function. Hence,
extension numbers beginning with the number 9 are not recommended. If any such
extensions do exist, the Synectix VMS Lite transfers calls to these extensions from
within the main greeting only but not from within an Audiotext menu message.

Programming the SynectixVMS Lite

The SynectixVMS Lite may be programmed remotely through a Touch-tone phone by
calling into the unit from any location and following the Prompts or through a
Graphical User Interface on the PC Monitor.

The screen based Remote Graphical Programming Interface may be used by
connecting the Serial port on the unit directly to the Serial port of a PC nearby.

The Remote Graphical Programming Interface is very easy to use but certain actions
like Creation of Distribution Lists are not possible. The Touch-tone programming allows
full programmability of all the features available on the unit.

Reports giving information of the usage of the Synectix VMS Lite may also be
generated through the RPI. Binary data files imported from the Synectix VMS Lite may
be stored and opened or modified later and exported back to the unit through the RPI.

Touch-Tone Programming

Call into any port of the Synectix VMS Lite and Press * # while the Main Greeting is
being played. Press 1 to leave a message or Press 2 for mailbox options.

Leave a Message:

You may leave a message for any of the users without having to first transfer a call to
that user’s extension. If you press 1 at this stage, you are allowed to record your
message for a particular user.

Refer Section 2.1 for more details on how to leave a message for a user.

Mailbox Options:

Mailboxes may be broadly classified into two different ways.

1. Administrator Mailbox.

2. User Mailbox.

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1.0 Administrator Mailbox

Dial 999 for Administrator mailbox where 999 is the mailbox number pre-assigned for
the Administrator. Enter the Admin password to go into programming. The general
password allows access to the following options:

1. Mailbox Settings (1.1)

2. Greeting Settings (1.2)

3. Program Parameters (1.3)

4. Shut Down. (1.4)

5. System Parameters (1.5)
(The Installer password allows access to `System Parameters’)

1.1 Mailbox Settings

The available options are:

 Press 1 to Create Mailboxes. (1.1.1)
 Press 2 to Delete Mailboxes. (1.1.2)
 Press 3 to Review Mailboxes. (1.1.3)
 Press 4 to Reset Password. (1.1.4)
 Press 5 for External Notification for a Particular Mailbox. (1.1.5)
 Press 6 for Global Mailbox Settings. (1.1.6)

1.1.1 Create Mailboxes

The available options are:

 Press 1 to Create Mailboxes with Extensions.
 Press 2 to Create Mailboxes without Extensions.

Points to be remembered while creating mailboxes:

1. The number of digits in the mailbox-number should be same as the
extension length.

2. To terminate creation of mailboxes, press #.

3. First digit of a mailbox cannot be 0 or 9.

4. Duplicate mailboxes are not allowed.

5. Maximum number of mailboxes (including ‘With Extensions’ and ‘Without
Extensions’) that may be created is 128.

By default, the password of the mailbox is the same as the mailbox number.

1.1.2 Delete Mailboxes

Enter the mailbox number to be deleted. If an Invalid Mailbox number is entered, the
unit prompts with “This entry is Invalid”. If the Mailbox exists, the unit prompts with
“Deleted” and returns to the previous menu.

1.1.3 Review Mailboxes

The available options are:

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 Press 1 to Review Mailboxes with Extensions.
 Press 2 to Review Mailboxes without Extensions.

The existing mailbox numbers are played in the order in which they were created in
both the cases.

1.1.4 Reset Password

In the SynectixVMS Lite system, default passwords (which are the same as the mailbox
numbers) are assigned for every mailbox at the time of creation and these may be
changed by the user at any time. However, if the user forgets the password of his/her
mailbox, only the Admin has the authority to reset it to the default password by
entering the mailbox number of the user. Synectix VMS Lite does not announce the
default password.

1.1.5 External Notification for a Particular Mailbox

Synectix VMS Lite can notify the mailbox-owner about the arrival of new message(s)
through his/her pager or mobile phone or land phone. This feature must be enabled
globally under the Global Mailbox options before exercising the option for individual
mailboxes.

Once this feature is globally enabled, the Administrator may enable or disable this
option for a particular mailbox. The user may log into his/her mailbox and may then
enter his/her pager or phone number on which he/she wants to be notified.

1.1.6 Global Mailbox Settings

The Global Mailbox Settings are the settings that affect all the mailboxes in the

Synectix VMS Lite system. After you press 6 for Global Mailbox Settings, Synectix VMS
Lite prompts you with the following options…

Press 1 to Set Days to Purge (1.1.6.1)
Press 2 to Edit Date & Time Stamp Option (1.1.6.2)
Press 3 to Edit External Notification Feature (1.1.6.3)

1.1.6.1 Days to Purge

The default value for this option is 10 and may be changed to any value in the range of
7 to 29. This indicates the lifetime of a new or saved message. For example: If the value
is set to 10, any message older than 10 days will be purged or deleted. Synectix VMS
Lite first prompts the current value for this option. After that it allows to enter the new
value in two-digit format.

1.1.6.2 Date & Time Stamp Option

Synectix VMS Lite records the date and time when somebody leaves a message for a
mailbox. It attaches this date and time with each message and plays the date & time
along with new messages as well as with saved messages. The options available are:

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 Press 1 to Enable
 Press 2 to Disable

1.1.6.3 External Notification Feature

This feature may be globally enabled or disabled by the Admin.
The options available are:

 Press 1 to Enable
 Press 2 to Disable

1.2 Greeting Settings

The Synectix VMS Lite system has 8 different types of greetings. You may listen to each
of these or change them by recording over. The choices are listed below:

 Press 1 for Day Greeting.
 Press 2 for Night Greeting.
 Press 3 for Break Greeting.
 Press 4 for Holiday Greeting.
 Press 5 for Good Morning.
 Press 6 for Good Afternoon.
 Press 7 for Good Evening.
 Press 8 for Audiotext Messages.

For options 1 to 7, SynectixVMS Lite prompts you as follows:

 Press 1 to Record the Greeting
 Press 2 to Listen to the Greeting

When the greeting recording is over, Synectix VMS Lite prompts you-

 Press 1 to Accept (greeting is saved)
 Press 2 to Listen to the Greeting
 Press 3 to Re-Record
 Press 9 to Cancel & Return to Previous Menu.

Audiotext Messages:

If you select 8 for the Audiotext messages in Greeting Settings, Synectix VMS Lite
prompts you with:

 Press 1 to record the Message.
 Press 2 to listen to the Message.

The Synectix VMS Lite allows a maximum of 32 Audiotext messages and hence you
must enter the message number in two-digit format 01 to 32. If you choose the option
to record the message, Synectix VMS Lite prompts you with the following options
when the recording is over:

 Press 1 to Accept (message is saved)

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 Press 2 to Listen to the Message
 Press 3 to Re-Record
 Press 9 to Cancel & Return to Previous Menu.

1.3 Program Parameters

After you press 3 for ‘Program Parameters’, Synectix VMS Lite prompts you with 7
choices:

 Press 1 For Time Settings (1.3.1)
 Press 2 For External Notification Feature (1.3.2)
 Press 3 For Extension Options (1.3.3)
 Press 4 For Distribution List (1.3.4)
 Press 5 to Change Admin. Password (1.3.5)
 Press 6 For Voice Settings (1.3.6)
 Press 7 for Daylight Saving Time settings (1.3.7)

1.3.1 Time Settings

There are 8 options under the “Time Settings” menu:

 Press 1 For System Date & Time (1.3.1.1)
 Press 2 to Set Break Time (1.3.1.2)
 Press 3 to Set Working Time (1.3.1.3)
 Press 4 to Set Weekly Holiday (1.3.1.4)
 Press 5 to Set Weekend Holiday (1.3.1.5)
 Press 6 to Set Holiday Dates (1.3.1.6)
 Press 7 for Weekly Holiday Working timings (1.3.1.7)
 Press 8 for Weekend Working timings(1.3.1.8)

1.3.1.1 System Date & Time

After you press 1 to select ‘System Date & Time’, the unit prompts you as follows:

 Press 1 to Set Date & Time
 Press 2 to Listen to Date & Time

Now if you press 1 to set the Date & Time of the Synectix VMS Lite, you need to enter
year, month, date in two-digit format. For example, 29th July, 2003 is entered as
030729 (Year: 03, Month: 07 and Date: 29).

To set the time, you have to enter the Hour in 24-Hour format and Minute in two-digit
format. For example: 1.05 P.M. should be entered as 1305 (Hour: 13 and Minute: 05).

If you enter an invalid date or time, the Unit will not accept that value and prompts
back with “This entry is Invalid” and retains the old value.

1.3.1.2 Break Time

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This is the period for which the Office is closed for Lunch etc. Enter the Starting time
and Ending Time with the hours in 24-Hour format.

For example, if the desired Break time is from 1 P.M. to 1.45 P.M., enter 13001345. If the
Break time is not required at all, enter 00000000 to signify that there is no Break time.

1.3.1.3 Working Time

This is the period for which the Office is normally open for business. Enter the Starting
time and Ending Time with the hours in 24-Hour format.

For example, if the desired Working time is from 9 A.M. to 5.30 P.M., enter 09001730. If
you want to play the Working Hours greeting for all the 24 hours (for example, if your
factory is working 3 shifts round the clock) then enter the same time as beginning time
and the ending time. For example, 08000800, which signifies that it is always Working
hours.

Changing the Mode of Operation : Sometimes it is necessary to be able to change
the Day or Night mode of operation manually without changing the work timings or
going into programming mode – typically to be done by the Operator before he or she
goes out to lunch or leaves for the day etc. In such cases, a short dial string may be
used as described below.

Call in to the unit and while the main greeting is playing, dial ***55 p where p=0 or 1
or 2 or 3 or 4 for Auto, break, Day, night, holiday mode respectively. If p=5, the unit will
prompt the current mode of operation (zero, one, two, three or four) and then return to
play the main greeting.

The dialed mode of operation will override the programmed clock settings until the
user dials and sets the mode back to Auto change over mode. In the Auto mode, the
Day, Break and Night modes will change automatically as per the programmed timings.

1.3.1.4 Weekly Holiday

You may specify a Weekly holiday in the Synectix VMS Lite or if so desired, you may
not have a Weekly holiday at all. To set the Weekly holiday, enter the corresponding
digit. For example: 0 = No Weekly holiday, 1 = Sunday and so on, 7 = Saturday.

Valid digits are 0 to 7. If any other digit is entered the Unit will not accept that value
and prompts back with “This entry is Invalid”.

1.3.1.5 Weekend Holiday

The Holiday greeting is played to all callers on Weekly and Weekend Holidays. The
programming is the same as for the “Weekly Holiday”.

1.3.1.6 Holiday Dates

The Synectix VMS Lite allows you to define up to a Maximum of 32 holiday dates. On
all these dates, the Synectix VMS Lite plays the Holiday greeting to all callers. Under
this option you may do the following -

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 Press 1 to “Add” holiday dates.
 Press 2 to “Delete” a holiday date.
 Press 3 to “Review” holiday dates.

In the first two options (Add & Delete), Synectix VMS Lite prompts you to enter month
and date in two-digit format. If the month and date are valid, Synectix VMS Lite Adds
or Deletes the holiday dates.
Synectix VMS Lite does not accept duplicate entry of holiday dates. While “Adding”
Holiday dates, all the dates are entered one after the other and to terminate adding
holiday dates, press #. While “Deleting” Holiday dates, you may delete only one at a
time.

When “Reviewing” the Holiday dates, the SynectixVMS Lite prompts back all the dates
one after the other with a 1 second silence in between 2 dates.

1.3.1.7 Weekly Holiday Working Time

Sometimes it is necessary to define a partial work timing on a weekly holiday. This is
the period for which the Office is normally open for business on these days, which is
normally different compared to the regular working days. These timings would be
applicable on the Weekly holiday programmed in option 1.3.1.4.

Enter the Starting time and Ending Time with the hours in 24-Hour format.
For example, if the desired Working time is from 9 A.M. to 1.00 P.M., enter 09001300. If

you want to set the entire day as a holiday, then enter the same time as beginning time
and the ending time. For example, 08000800, which signifies that it is a holiday with no
working hours.

1.3.1.8 Weekend Working Time

The programming for this option is same as that for the Weekly holiday described
above, except that these timings would be applicable on the Weekend holiday
programmed in option 1.3.1.5.

1.3.2 External Notification Feature

The available choices are:

 Press 1 to Set Pager Display String (1.3.2.1)
 Press 2 to Set No. of Retries (1.3.2.2)
 Press 3 to Set Trunk Access Key (1.3.2.3)
 Press 4 to Set Answer Detection Time (1.3.2.4)
 Press 5 to Set Time Before No-Answer (1.3.2.5)

1.3.2.1 Pager Display String

The string that you enter under this option is sent to the Pager when an external Pager
notification has been enabled for a Mailbox and this string appears on the screen of the
Pager to indicate that the notification was sent by theSynectix VMS Lite.

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In this field, you are allowed to enter a total of 11 characters. This character-set may
consist of digits and ‘*’. The first character of the pager display string cannot be ‘*’. If
your pager display string does not contain 11 characters, (say, it is 7 character-long),
press # to terminate your entry.

Note : You must check with your Paging Service Provider if any specific string
restrictions are applicable (e.g. numeric only etc.)

1.3.2.2 No. Of Retries

This is the number of times the Synectix VMS Lite tries to externally notify a New
Message. Valid digits are 0 to 6. (If 0 is programmed, the unit will not retry at all).

1.3.2.3 Trunk Access Key

Trunk Access Key is also known as the ‘Out Dial Digit’. This is the digit (or digits) to be
dialed before dialing an external number. It may be a single digit or 2 digits. This
information must be entered before attempting an External Notification.

1.3.2.4 Answer Detection Time

This is the amount of time for which the Synectix VMS Lite will wait to detect a voice
frame to decide that the call has been answered.

You may enter any value between 01 and 29. (This value must be entered in two-digit
format). The actual Answer Detection time is equal to the entered value multiplied by
33 milliseconds. The Unit does not accept any value outside the range of 1 to 29.

Note: The Answer Detection time must be carefully set for each installation keeping in
mind the type of lines and services available at that location.

1.3.2.5 Time Before No-Answer

It varies from 1 to 19 (both inclusive). You have to enter this value in two-digit format.
The value chosen by you is multiplied by 3 Seconds by the Unit. The Unit does not
accept any value that is outside the range of 1 to 19.

1.3.3 Extension Options

‘Extension Options’ includes single digit plan, creation and deletion of various kinds of
extensions (Invalid Extensions, operator extensions, fax extensions etc.),
enabling/disabling ‘Extension prompting while transferring’ feature. All these are
Extensions without Mailboxes.

After you press 3 to select ‘Extension Options’, you have the following options:

 Press 1 to Edit Invalid Extensions (1.3.3.1)
 Press 2 For Operator Features (1.3.3.2)
 Press 3 For Fax Extensions (1.3.3.3)
 Press 4 For Single Digit Plan (1.3.3.4)
 Press 5 For Extension Prompting While Transferring (1.3.3.5)

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1.3.3.1 Edit Invalid Extensions

Invalid Extensions are those extensions to which calls will not be transferred. Under this
option you may do the following -

 Add Extensions
 Delete Extensions
 Review Extensions

Add Extensions: The number of digits present in the extension should be the same as
the extension length. For example, if extension length is 3, the number of digits in the
extension number should be 3. If you enter 4-digit extension in this case, first 3 digits
will be taken as extension-number and the 4th digit will be treated as the first digit of
next extension.

Enter 4** to program a particular leading digit as an Invalid leading digit, i.e. to make all
extensions from 400 to 499 as Invalid.

Maximum number of extensions that may be added here is 128. To terminate
“Addition” of extensions, press #. Extensions with 9 or 0 as the first digit are not allowed
in the Synectix VMS Lite.

Delete Extensions: You will be prompted to enter the extension to be deleted. The
existing extension is deleted by SynectixVMS Lite. If that extension does not exist, you
will hear “This entry does not exist”.
Review Extensions: Synectix VMS Lite plays all the existing extensions one by one,
with a pause of 0.6 seconds between extensions.

1.3.3.2 Operator Features

The available choices are:

 Press 1 For Operator Digit
 Press 2 For Day Operator Extensions
 Press 3 For Night Operator Extensions
 Press 4 For Break Operator Extensions
 Press 5 For Holiday Operator Extensions
 Press 6 For Operator Transfer Mode
 Press 7 For Time Before Deciding No-Answer

Operator Digit: Operator Digit may be any digit from 0 to 9 (both inclusive). When
callers dial this digit at any time in the Main greeting, the call is transferred to the
Operator. The actual Operator extension to which the call is transferred depends upon
the Time of the Day and the corresponding Operator extension.

OPERATOR EXTENSIONS : The Synectix VMS Lite has four different Operator types –
DAY, NIGHT, BREAK & HOLIDAY operators. For each of these, a maximum of 4
extensions may be programmed. It is not necessary to program all the 4 types of
Operator extensions. For example - If a Break time or a Holiday has been programmed
but no corresponding Operator extension has been programmed for that type, the
Synectix VMS Lite transfers the call to the DAY operator. Operator extensions do not

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depend on the extension length and may be in any mix of 1, 2, 3 or 4 digits. The
Operator extensions may also be repeated within the same type or across different
types also.

Day Operator Extensions: After pressing 2 for day operator extensions, the following
choices are available:

 Press 1 to Edit
 Press 2 to Review
 Press 3 for Serial Operator transfer feature

Edit Extensions: Add the extensions one by one as the Synectix VMS Lite prompts
with “Extension 1” or “Extension 2” etc. To terminate creating extensions, press #. The
existing entries are always overwritten.

To delete all the extensions, press # when you listen to the prompt “Extension 1”. To
delete a particular extension, re-enter all the desired extensions and press # at the end.

Review: The existing extensions are played back by SynectixVMS Lite.
Edit / Review for Night Operator, Break Operator and Holiday Operator extensions is

same as for Day Operator Extensions.
Serial Operator transfer (For Day Operator only): Sometimes it is desirable to have a

separate operator for each port on the Voice Mail System. To enable this feature you
must first enter 4 operator extensions and then follow the prompts to enable or disable
this feature.

If this feature is enabled, a call received on Port 1 will be directed to the first extension
programmed in the Day operator list, a call received on Port 2 will be directed to the
second extension in the list and so on. If that particular operator is busy, the call will
overflow to the next operator in the list.

Operator Transfer Mode: Operator transfer mode may be of 3 types:

1. Blind mode of call transfer.

2. Semi-supervised mode of call transfer.

3. Fully supervised mode of call transfer.

You will hear the following prompt:

 Press 1 For Blind Mode of Call Transfer
 Press 2 For Semi-Supervised Mode of Call Transfer
 Press 3 For Fully-Supervised Mode of Call Transfer

The transfer mode will be enabled corresponding to the digit pressed.
Time before Deciding No-Answer: This is the time for which the Synectix VMS Lite

waits before deciding that there is no answer from the called Operator extension.

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Enter the value in two-digit format in the range from 03 to 29. The actual `time’ is equal
to the value multiplied by 3 seconds.

1.3.3.3 Fax Extensions

If you press 3 to select ‘Fax Extension’ option in the ‘Extension Options’ under ‘Program
Parameters’, you will hear the following prompt:

 Press 1 to Edit
 Press 2 to Review

Edit Extensions: Add the extensions one by one as the unit prompts with “Extension
1” or “Extension 2” etc. To terminate creating extensions, press #. The existing entries
are always overwritten. A maximum of 4 Fax extensions are allowed. The Fax
extensions may also be repeated to have the same call tried twice or thrice

To delete all the extensions, press # when you listen to the prompt “Extension 1”. To
delete a particular extension, re-enter all the desired extensions and press # at the end.

Review: Synectix VMS Lite plays the list of existing fax-extensions.

1.3.3.4 Single Digit Plan and Audiotext messages

You may access a group of extensions by dialing a single digit. When you press 4 for
the Single Digit Plan, you will hear the following prompt:

 Press 1 to Edit
 Press 2 to Review

The Synectix VMS Lite supports Audiotext messages and these are also programmed
under the Single Digit Plan. A maximum of 32 Audiotext messages are allowed. While
programming the Audiotext menus, the extension length is not considered and the
entries must correspond to the fixed pattern outlined below irrespective of the
Extension length.

To program an Audiotext menu for a digit, the first entry must always be a 3-digit
number in the range of 901 to 932. Here, the first digit 9 signifies that the entries that
follow are Audiotext entries and the next 2 digits correspond to the Message number.
The entries that follow this 3-digit entry must be 2 digit numbers in the range 01 to 32
corresponding to the message numbers and a maximum of 6 such message numbers
may be entered for any single digit.

For example, to program an Audiotext menu for the digit 3, if you want the caller to
hear the Audiotext message no. 5 when they press the digit 3 at the Main greeting, the
first entry in the Single digit plan must be 905, which signifies that the Audiotext
message no. 5 is played back when the caller presses the digit 3 at the Main greeting.
Further, if this Audiotext message no 5 gives further menu options for digits 1, 2, 3 and
4 and you want the Audiotext message numbers 2, 7, 8 and 12 to play back
correspondingly for the digits 1,2,3 and 4 – then the complete entry for the single digit
3 will be 905 02 07 08 12.

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In the above example, the Main greeting is at Level 1, the Audiotext message number 5
is considered as Level 2 and messages 2, 7, 8 & 12 are Level 3 messages. An Audiotext
message may be repeated within the options for the same digit as well as across other
digits.

Operator digit is excluded from the list of digits available in Single Digit Plan.
Extensions and message numbers may not co-exist for a digit.

Edit: To program the Single digit plan extensions, dial the required single digit and
then enter the extensions one by one. The extensions may be repeated for the same
digit as well as across digits. A maximum of 4 extensions are allowed for each digit.

Add the extensions one by one as the SynectixVMS Lite prompts with “Extension 1” or
“Extension 2” etc. To terminate, press #. The existing entries are always overwritten. A
maximum of 4 extensions or 6 message numbers following the first 9xx message entry
are allowed. The extensions may also be repeated to have the same call tried twice or
thrice or the message numbers repeated to have the same message played back for
different options.

To delete all the entries for a digit, press # when you listen to the prompt “Extension 1”.
To delete a particular extension or a message number, re-enter the desired ones and
press # at the end.

Review: Synectix VMS Lite plays the list of extensions or list of message numbers for
each digit.

1.3.3.5 Prompt Extension While Transferring

If this option is enabled, the Synectix VMS Lite plays the prompt “Please hold while
your call is transferred to <extension number>, when it transfers a call to that
extension. If the call is being transferred to an Extension-with-Mailbox and if the
Mailbox owner has recorded his/her Name and enabled it, the unit will play the name
instead of the extension number in the above prompt.

When you press 5 to select “Extension Prompting While Transferring” option, Synectix
VMS Lite prompts you with following sub-options:

 Press 1 to Enable
 Press 2 to Disable

You may enable or disable the option as required. If this option is disabled, the entire
prompt “Please hold…” will not be played back to the caller.

1.3.4 Distribution List

Distribution Lists are used for sharing or forwarding messages to multiple persons
(mailboxes). Each Distribution List is associated with a “Name” for the list and is
considered as created only when the name for it is recorded and saved by the Admin.
After Admin presses 4 to select the ‘Distribution List’ from ‘Program Parameters’,
SynectixVMS Lite prompts the following options…

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 Press 1 to Create New List (1.3.4.1)
 Press 2 to Select an Existing List (1.3.4.2)

1.3.4.1 Create New List

First, record the name after you hear a beep sound and stop recording by pressing any
key. After the name is recorded, the following 4 options are available :

 Press 1 to Accept Recording
 Press 2 to Listen to the Recording
 Press 3 to Re-Record
 Press 9 to Cancel & Return to Previous Menu.

If you accept the recording, the name of the distribution list is saved and the List is
created. Synectix VMS Lite now prompts you to add extensions for that newly created
list. While adding mailboxes to a distribution list, the number of digits in the mailbox­number should be same as the extension length, the first digit of a mailbox cannot be 0
or 9 and duplicate mailboxes are not allowed. To terminate creation of mailboxes,
press #.

Maximum number of mailboxes allowed for each Distribution list is 16. Only an already
existing mailbox may be added to a distribution list. If you enter a mailbox number
which does not exist, the unit prompts back with the error message.

1.3.4.2 Select an Existing List

After you press 2 to ‘Select an Existing List’, the Synectix VMS Lite prompts you with
the names of all the Distribution lists sequentially asking you to press a digit
corresponding to each List. The following options are available after you choose a
name.

 Press 1 to Add Mailboxes
 Press 2 to Delete Mailboxes
 Press 3 to Review Mailboxes
 Press 4 to Change Name
 Press 5 to Delete Entire List

Add Mailboxes one by one as prompted by the unit. Delete one Mailbox at a time.
While reviewing the entries, all the Mailboxes are prompted back one by one in the
order in which they were entered. The option to ‘Change Name’ allows you to record a
new name for an existing list.

1.3.5 Change Admin. Password

The Default password for the Admin is 999. To change this password, enter a new
Password (of 2, 3 or 4 digits). Special characters, like, *, # are not allowed. After entering
the new password, re-enter the new password for confirmation. If you fail to confirm
the new password three times successively, Synectix VMS Lite will take you directly to
main greeting and your password remains unchanged.

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1.3.6 Voice Settings

After you press 6 for ‘Voice Settings’, SynectixVMS Lite prompts you with the following
options:

 Press 1 for Volume Control. (1.3.6.1)
 Press 2 for AGC Control. (1.3.6.2)

1.3.6.1 Volume Control

The Synectix VMS Lite has the facility to adjust the output volume level digitally for all
the messages being played back. This level control is common for all the ports and
cannot be set differently for each port.
When you press 1, the Synectix VMS Lite announces the current value for the Volume
Control. Enter the new value in two-digit format in the range from 01 to 19. Default
value is 12.

1.3.6.2 AGC Control

Automatic Gain Control (AGC) is required to be used when the volume level of the
incoming calls varies widely for the different types of incoming calls e.g. local, long
distance or international calls. When AGC is enabled, the recording level of the
incoming messages is automatically adjusted so that when they are played back they
sound uniformly loud even though they were received at different volume levels.

The current status of Automatic Gain Control (AGC) value is announced and then you
may press 1 to enable AGC or press 2 to disable AGC.

1.3.7 Daylight Saving time settings

The unit has a facility to program the Daylight saving time, which will automatically
update the time on the specified date. This option may be enabled or disabled.
If you enable the option, you will be prompted to enter the starting time in MM DD hh
mm format, then the ending time in MM DD hh mm format and then the hours and
minutes to adjust in hh mm format.

When the current time matches the `Starting time’, the unit adds the `hours and
minutes to adjust’ value to the current time. When the current time matches the
`Ending time’, the unit sets the clock back by the `hours and minutes to adjust’ value.

1.4 Shut Down

The Synectix VMS Lite continuously performs various tasks such as playing back
messages or recording messages and managing the Flash memory for efficient usage.
If the Synectix VMS Lite is abruptly powered off while it is in the middle of an
important task, it could result in unexpected data loss. Hence, it is highly
recommended that the Synectix VMS Lite be powered down systematically to avoid
unintended corruption of the voice messages and program parameters stored in the
system.

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Press 4 for ‘Shut Down’ option and Synectix VMS Lite prompts with:

 Press 1 to Confirm Shut Down.
 Press 9 for Cancel & Return to Previous Menu.

If you confirm the shutdown procedure, the Synectix VMS Lite terminates all its tasks
one by one, busies out all its ports so that no calls are forwarded to it by the PBX and
then goes into an idle mode. The unit may be safely powered off at this point. The unit
must be powered off and then on again to put it back into normal operation.

1.5 System Parameters

It is very important that the System parameters be programmed correctly for the
Synectix VMS Lite to function properly. These parameters are protected by a password
to ensure that only the installer has the permission to access these parameters.

The SynectixVMS Lite should be configured to work correctly with the PBX to which it
is connected, as a lot of parameters are very PBX-specific. Some global parameters
(Usage Parameters) are also set through ‘System Parameters’.

After you press 5 for ‘System Parameters’, the Synectix VMS Lite prompts you with the
following choices:

 Press 1 for PBX Parameters. (1.5.1)
 Press 2 for Usage Parameters. (1.5.2)
 Press 6 to Listen to Serial Number. (1.5.3)

1.5.1 PBX Parameters

Some system parameters require a special programming method, as some special
characters are required to be entered.

For example, while programming the ‘Enable String’, ‘Disable String’ for Message
Waiting Lamp, In-band Strings, Transfer & Retrieve Strings, you have to enter a Pause or
a Hook-flash etc. as part of the desired string to be used by the SynectixVMS Lite.

For all such special entries, the following two-digit combination must be used while
programming :

** = *
*0 = Hook-flash
*1 = Pause
*2 = #
*3 = Extension place holder
*4 = Ignore character
*5 = A
*6 = B
*7 = C
*8 = D

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When you select the “PBX Parameters” programming menu, the Synectix VMS Lite
prompts you with:

 Press 1 to Edit Hook-flash Timing (1.5.1.1)
 Press 2 to Edit Off-hook To Message Delay (1.5.1.2)
 Press 3 to Edit Delay after Hook-flash (1.5.1.3)
 Press 4 to Select Dialing Mode (1.5.1.4)
 Press 5 for Message Waiting Lamp Parameters (1.5.1.5)
 Press 6 for In-band String (1.5.1.6)
 Press 7 for Transfer & Retrieve Strings (1.5.1.7)
 Press 8 for Cadence Values (1.5.1.8)

1.5.1.1 Hook-flash Timing:

The hook flash duration is programmable in steps of 50 msec (0.05 sec) from 0 to 2.45
seconds. If the Hook Flash duration is too short, the caller hears the digits being dialed
by the PBX when the call is to be transferred to the extension. If the Hook Flash
duration is too long, the call is disconnected.

The valid range is from 01 to 49, where Hook flash duration = nn x 0.05 sec. The Default
value = 06 (300 ms) Length of entry = fixed 2 digits.

1.5.1.2 Off-Hook to Message Delay:

This value determines the delay period between the unit going off hook and the start
of the message playing.

Enter a value in the range 0 to 9 where n x 0.2 sec gives the total delay period. The
Default value = 5.

If this value is too small, the caller may miss the first few syllables or the first word of
the main greeting.

1.5.1.3 Delay after Hook-flash:

This value determines the delay period after hook flashing and before dialing the digits
for transferring a call.

Enter a value in the range 0 to 9 where n x 0.5 sec gives the total delay period. Default
value = 2

If this value is too small, the PBX will miss one or more of the digits dialed by the unit
for transferring the call.

1.5.1.4 Dialing Mode:

The available options are:

 Tone
 Pulse
 Long Tone

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SynectixVMS Lite announces the current dialing mode by numbers. Enter new value in
numbers to indicate tone, pulse or long tone dialing mode. Default value is 1 (Tone).

1.5.1.5 Message Waiting Lamp Parameters:

The Message Waiting Lamp (MWL) is normally available on most digital phone
instruments and some analog phones. This lamp may be made to glow on or off by
sending an appropriate string to the PBX and is usually made to flash when a mailbox­owner gets a new message.

Synectix VMS Lite first announces the current status (enabled/disabled) for the MWL
followed by the prompt:

 Press 1 to Enable Message Waiting Lamp
 Press 2 to Disable Message Waiting Lamp
 Press 3 to Enter Enable String
 Press 4 to Enter Disable string

The ‘Enable String’ and ‘Disable String’ may contain maximum 16 characters. If the
strings are not 16 characters long, you may press ‘#’ to terminate the entry and go to
the next prompt. After entering the strings, press 1 to accept or cancel and return to
previous menu by pressing 9.

Example: If the ‘Enable String’ is ‘*761E’, you have to enter ‘**761*3’.

1.5.1.6 In-band Strings:

Some PBX systems signal the status of a call that was transferred to an extension by
sending a string called “In-band signaling strings”. In such cases, it is necessary to have
a special method for entering non-digit values as described earlier.

Maximum number of characters allowed = 16
Press the # key if the total number of digits entered is less than the maximum allowed.
After you press 6 for In-band Strings, you will hear the following prompt:

 Press 1 for Wait Time for 1st Digit.
 Press 2 for Wait Time between Digits.
 Press 3 for Mailbox Login String.
 Press 4 for Busy String.
 Press 5 for Alternative Busy String.
 Press 6 for No-Answer String.
 Press 7 For Alternate No-answer String.
 Press 8 for Other Strings (Hang up string and Invalid string)

Wait Time For 1st Digit: This is the maximum time up to which the Synectix VMS Lite
waits after going off hook to receive the in-band strings. Enter new value in two-digit
format. The wait time value ranges from 00 to 99 where the actual wait time is equal to
the entered value multiplied by 50 milliseconds. The Default value = 0

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If this value is set too small by the installer, the Synectix VMS Lite may miss the first few
digits of the string or treat the digits as extension transfer digits. If this value is set too
high, outside callers may find a slightly longer silence between the time the unit
answers the call and the main greeting starts playing.

Wait Time Between Digits: This is the maximum time the unit waits in between digits
for the PBX to send the next digit of the In-band string. Enter the new value in two-digit
format in the range 00 to 99. The actual wait time equals the entered value multiplied
by 10 milliseconds. The Default value = 0.

If the PBX does not send the next digit by the time this wait time elapses, the unit
processes the digits dialed so far and proceeds accordingly.

Mailbox Login String: This is the string to be dialed by a user to gain access to his/her
mailbox. This string may also be programmed as a Speed Dial Key on the user’s phone
to allow single key access to his/her mailbox.

You may enter maximum 16 characters using the special entry method as before. You
may accept the string by pressing 1 or cancel & return to previous menu by pressing 9.

Example: If the actual string is *#<Extn>, enter ** *2 *3
Busy / No answer strings : The Busy / No answer strings is a stream of characters sent

by the PBX to the Synectix VMS Lite to signal the status of a call which was transferred
by the SynectixVMS Lite earlier.

This method of signaling is required when the normal call transfer is done in the Blind
mode, where the SynectixVMS Lite dials the extension and hangs up. In such cases the
PBX calls the Synectix VMS Lite and sends the appropriate string to inform the unit
that this is a call that was transferred earlier and is now being transferred back to it
because the called extension was busy or there was no answer from it. The unit plays
the appropriate message back to the original caller after decoding the string sent by
the PBX.

Some PBX’s use two different strings for each type i.e. two Busy strings and two no­answer strings. In such cases, you may program an Alternate Busy / No answer string in
the Synectix VMS Lite.
Maximum number of digits allowed = 16. Default = None

Busy String: E.g.: *52<Extn>. Enter ** 5 2 *3
Alternate Busy String: E.g.: *53<Extn>. Enter ** 5 3 *3
No-Answer String: E.g.: *54<Extn>. Enter ** 5 4 *3
Alternate No-Answer String: E.g.: *55<Extn>. Enter ** 5 5 *3
Hang-up String: This is a string that may be sent by the PBX at any time during the call

that is already in progress, to signal the Synectix VMS Lite that the caller has hung up
and hence this call may be terminated. Example: ###. Enter *2 *2 *2

Invalid String: E.g.: *56<Extn>. Enter ** 5 6 *3

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Note: If only the Busy string is programmed and the No-Answer string is left blank, the
Synectix VMS Lite prompts back “The person is not available” when the extension
returns a Busy string. This is normally required to be done when the PBX returns the
same string for both Busy or No answer and the unit has no method of distinguishing
between the two.

1.5.1.7 Transfer & Retrieve Strings:

Normally, a call is transferred by hook flashing to put the caller on hold and then
dialing the extension number, to which the call is to be transferred; and to retrieve this
call, hook-flash again. However, for some PBX systems, instead of hook flashing to
transfer or retrieve a call, a string - which may or may not include a hook flash - is to be
dialed.
The Synectix VMS Lite prompts you with the following choices:

 Press 1 for Transfer String.
 Press 2 for Retrieve String for Busy.
 Press 3 for Retrieve String for No-Answer.
 Press 4 for Retrieve String for Invalid.

Each of these strings contains maximum 16 characters including digits. After entering
the string, you may accept it by pressing 1 or press 9 to cancel and return to previous
menu. For Example:

Transfer string = *1<Hook-flash><Extn>. Enter ** 1 *0 *3
Retrieve string for Busy = *2<Hook-flash>. Enter ** 2 *0

1.5.1.8 Cadence Values:

Cadence values are the Timings corresponding to the different Call Progress patterns
unique to each PBX. When the Synectix VMS Lite transfers a call to an extension, it
monitors the call progress cadences and calculates the ON and OFF timings of the
signal. These timings are stored in values that are multiples of 33 msec.

Each complete string consists of 12 digits where each value is entered as 3-digit
number in the range 001 to 255. Alphabets and special characters are not allowed. The
Cadence string consists of 1st Cycle - ON, 1st Cycle - OFF, 2nd Cycle - ON, 2nd Cycle ­OFF. Hence a cadence string of 015-010-015-040 corresponds to a cadence-timing
pattern of 0.50-0.33-0.50-1.32 seconds on-off-on-off pattern.

After you press 8 for “Cadence Values”, Synectix VMS Lite prompts you with the
following choices:

 Press 1 for Busy Cadence.
 Press 2 for Reorder Cadence.
 Press 3 to Listen to the Last Call Progress.
 Press 4 for Wait Time before Call Progress.
 Press 5 for Answer Detection Time.

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Busy: Typical Busy cadence pattern = “016 015 016 015” corresponding to a 500 msec
On-Off-On-Off pattern.

Reorder: Typical Reorder cadence pattern = “007 008 007 008” corresponding to a 250
msec On-Off-On-Off pattern.

Listen to Last Call Progress: Synectix VMS Lite plays back the 12-digit string for the
cadence values detected for the last call handled by it. This is very useful in trouble
shooting or setting up the SynectixVMS Lite to interface with a new PBX.

When the unit is working in the Blind mode, the call progress cadences are not
available and hence the unit prompts the last In-band string.

Wait Time Before Call Progress: Some times it is required to start the call progress
detection after a short delay. For example, quite often, the PBX gives out a transfer
tone immediately after a call is transferred and this interferes with the cadence
detection if the detection is started immediately after the call is transferred.

You may program the delay period here and the Synectix VMS Lite starts the cadence
detection only after this delay period has elapsed. Enter the new value in two-digit
format, which are in multiples of 40 milliseconds. The value ranges from 00 to 99 giving
a maximum delay of 400 msec. Default value is 0.

Answer Detection Time: This is the minimum duration of voice frame that must be
detected by the Synectix VMS Lite to consider a call as having been answered.

Enter the new value in two-digit format that are in multiples of 33 milliseconds. The
value ranges from 01 to 99. Default value is 07. Too small a value may result in false
detection of a call as answered whereas too large a value may result in the caller
missing the first word spoken by the called party.

1.5.2 Usage Parameters

After you press 2 for ‘Usage Parameters’ Synectix VMS Lite plays the following prompt:

 Press 1 to Enter Rings to Pickup Per Port (1.5.2.1)
 Press 2 For Conflict Timer Value (1.5.2.2)
 Press 3 For Extension Length (1.5.2.3)
 Press 4 For Time Before Deciding No-Answer (1.5.2.4)
 Press 5 For Transfer Type (1.5.2.5)
 Press 6 For Hang-up Tone Detection Time (1.5.2.6)

1.5.2.1 Rings to Pickup per Port:

The Synectix VMS Lite can handle four incoming calls at a time on its four ports.
However, each port may be programmed separately for the number of rings to wait
before answering the call by going off-hook. Valid range is from 0 to 9. By default, this
value is 1 for each port.

1.5.2.2 Conflict Timer Value:

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Conflict Timer Value is the time for which the Synectix VMS Lite waits for the caller to
dial the second digit after the caller has dialed the first digit.

If the second digit is not dialed before the conflict timer delay elapses, the first digit is
treated as a Single digit dial entry and the call is transferred as per the Single digit dial
plan. If that digit does not have any corresponding single digit plan entries, the call is
transferred to the Operator. If the second digit is dialed, the unit waits for further
entries if necessary and transfers the call accordingly.

This value ranges from 2 to 5 and is in seconds. Default value is 3.

1.5.2.3 Extension Length:

Extension Length determines the number of digits present in an extension or in a
mailbox. Except operator extensions, all types of extensions and mailboxes depend on
Extension Length.

After you press 3 for extension length, the unit plays the current Length. Valid
extension lengths = 2, 3 or 4. Default is 3. To change the Extension Length, all entries
under the extension list, mailbox list, fax extensions, distribution list and single digit
plans must be deleted.

1.5.2.4 Time before Deciding No-Answer:

When a call is transferred to an extension and there is no answer from that extension,
the Synectix VMS Lite waits for a certain time before deciding that there is no answer
from that extension. This no answer time is programmable from 9 seconds to 27
seconds.

Valid values : 3 to 9 (x 3 Seconds). Default = 3 (9 seconds)

1.5.2.5 Transfer Type:

The Synectix VMS Lite supports three different modes of call transfers – Blind, Semi
supervised and fully supervised. In the Blind mode, the unit transfers the call and hangs
up. If the called extension is busy or if there is no answer, the PBX calls the unit back
and sends an in-band string to inform that this is a call-back on busy / no answer.

In the Semi supervised mode of transfer, the unit monitors the call after transferring
and if the called extension is busy or an invalid extension, it retrieves the call and
informs the caller accordingly. However, if it gets a ring-back signal from the called
extension, the unit hangs up and thus connects the caller to the called extension.

In the fully supervised mode, the unit monitors the call till the called party answers the
call or if there is no answer, it retrieves the call and informs the caller accordingly.

After you press 5 for ‘Transfer type’ in the ‘Usage parameters’, Synectix VMS Lite
prompts you with:

 Press 1 for Blind Mode of Call Transfer.
 Press 2 for Semi-supervised Mode of Call Transfer.

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 Press 3 For Fully supervised Mode of Call Transfer.

Once you choose any one of these three options, Synectix VMS Lite prompts you:
<…… mode of call transfer is enabled>.

Default : Fully supervised mode of call transfer.

1.5.2.6 Hang-up Tone Detection Time:

You have to enter this value in two-digit format. The value for this field may vary from
10 to 49 (both inclusive). Default value is 10. The value for this field gets multiplied by
33 milliseconds.

1.5.3 Listen to Serial Number

This option may be used to find out the serial number of different units in the field for
maintenance etc. The Synectix VMS Lite prompts the serial number of the unit and
returns to the previous menu.

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2.0 Mailbox User Guide

This section describes the options available to the normal end user for his User
Mailbox, who uses the system to retrieve his/her messages, reply or delete the
messages etc.

Call in to the Synectix VMS Lite and press * # while the main greeting is playing. The
system responds with a prompt “Press 1 to leave a message or press 2 for mailbox
options”.

2.1 Leave a Message

Enter the mailbox number for which you want to leave a message. Start recording the
message after you hear a tone and press any key to stop recording. After recording the
message, the SynectixVMS Lite prompts you with these choices :

 Press 1 to Send the Message and Return to the Previous Menu.
 Press 2 to Listen to the Message.
 Press 3 to Re-Record the Message.
 Press # to Send the message and Hang-up.
 Press 9 to Cancel and Return to Previous Menu.

If you press 1 at this stage, the message that you just recorded is sent to the recipient
and you will hear the main greeting being played back. You may now transfer the call
to any extension or repeat this process to leave a message to another user.

If you press #, the message is sent to the recipient and the call is terminated. If you
press 9, the message that you just recorded is discarded and you will be returned to
the main greeting.
If you press 2, the just recorded message is played back and then the above prompt is
replayed so that you may choose the other options as desired. If you press 3, you will
be allowed to record your message again and the previous message is discarded.

2.2 Mailbox Options

If you press 2 for mailbox options, you are asked to enter your mailbox number. Enter
your mailbox number followed by the password. If your password is incorrect, you are
asked to re-enter the password. If you enter an incorrect password 3 times successively,
you will be asked to hang-up and the call is disconnected.

Once you are logged into your mailbox, the Synectix VMS Lite plays the number of
new (unread) and saved (already read) messages that you have in your mailbox. Then
SynectixVMS Lite prompts you with:

 Press 1 to Listen to New Messages (2.2.1)

(If there is no New Message, this prompt is not played)

 Press 2 to Listen to Saved Messages (2.2.2)

(If there is no Saved Message, this prompt is not played)

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 Press 4 for Mailbox Options. (2.2.4)
 Press 5 to Send a Message. (2.2.5)
 Press 6 for Reminder Call Options. (2.2.6)
 Press 7 to Undelete a Message. (2.2.7)

2.2.1 Listen to New Messages

After you press 1 to listen to new message(s), Synectix VMS Lite plays the first new
message along with date and time stamp and prompts you with the following options:

 Press 1 to Save the Message
 Press 2 to Play the Next Message
 Press 3 to Delete the message
 Press 4 to Replay the Current Message
 Press 5 to Forward the Message
 Press 6 to Play Date & Time Stamp

Save Message: You may save the message by pressing 1. Once you listen to a new
message, it is regarded as a saved message when you skip to the next message, even
though you did not press 1 to save it.

Play Next Message: This option plays the next message if there is one more new
message. After you press 2, the next new message is played and the same options are
available as before. If there are no more new messages, the unit prompts with “This is
the last message”.

Delete the Message: This option deletes the current message from the list of
messages for that mailbox. You may restore this message by pressing 7 in the previous
menu (using the option “Undelete a Message” as explained in section 2.2.7)

Replay the Current Message: Synectix VMS Lite repeats the current message along
with the date & time stamp.

Forward the message: When you press 5 for the option “Forward the Message”,
SynectixVMS Lite responds with:

 Press 1 to Send to a Mailbox.
 Press 2 to Send to a Distribution List

If you press 1 to send the current message to a mailbox, you have to enter an existing
mailbox number so that Synectix VMS Lite may forward the message to that particular
mailbox.

If you select 2 to forward the current message to a distribution list, Synectix VMS Lite
gives you the following options:

 Press 1 to Select All
 Press 2 to Select Programmed List.

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If you select the first option, the current message is forwarded to all existing mailboxes
in Synectix VMS Lite. If you select second option, current message is forwarded to a
particular distribution list.

Play Date & Time Stamp: ‘Date & Time Stamp’ indicates the date and time of
recording the message. If you select this option, Synectix VMS Lite plays the date &
time stamp of that particular message. For example: if somebody leaves a message on
30th July, at 10 A.M. to a mailbox, Synectix VMS Lite plays the date & time stamp as:
<30th July 10 A.M.>. The year is regarded as current year.

The 6 options under “Listen to New Messages” are played for each New Message.

2.2.2 Listen to Saved Messages

After you press 2 to listen to saved message(s), Synectix VMS Lite plays the first saved
message along with date and time stamp and prompts you with following options:

 Press 2 to Play Next Message
 Press 3 to Delete the message
 Press 4 to Replay the Current Message
 Press 5 to Forward the Message
 Press 6 to Play Date & Time Stamp

This is similar to the “Listen to new messages” option except that only the saved
messages are played back.

2.2.4 Mailbox Options

After you press 4 for ‘Mailbox Options’, SynectixVMS Lite prompts as follows:

 Press 1 to Record and Set Mailbox Greeting Options.
 Press 2 to Set Do-Not-Disturb Option.
 Press 3 For Follow Me Option. (This prompt is played only when the ‘Usage

Transfer Type’ is set to Fully Supervised mode).

 Press 4 to Change Your Password.
 Press 5 for External Notification Option. (This prompt is played only when

Admin. enables External Notification feature in ‘Global Mailbox Settings’ and
‘External Notification for a Particular Mailbox’).

Record and Set Mailbox Greeting Options:

You may record your name and personal greeting. Synectix VMS Lite prompts you
with “Press 1 for User Name, Press 2 for Personal Greeting”.

After you record your name and personal greeting, Synectix VMS Lite responds with
“Press 1 to Accept, Press 2 to Listen, Press 3 to Re-record, Press 9 to Cancel & Return to
Previous Menu.”

Name & Greeting is saved if you press 1 to accept. Now SynectixVMS Lite prompts you
with “Press 1 to Enable, Press 2 to Disable, Press 3 to Record, Press 4 to Listen.”

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Do-Not-Disturb Option:

If this option is enabled, all the calls to your extension are automatically redirected to
your mailbox. The caller hears the prompt “I am sorry; the person you are trying to
reach is not available” and the caller may leave a message for that person. You may
enable this option by pressing 1 or may disable this option by pressing 2.

Follow Me Option:

This option is for transferring the call to another extension instead of the
default/current extension. After you press 3 for Follow Me Option, the Synectix VMS
Lite prompts with “Press 1 to Enable Follow Me, Press 2 to Disable Follow Me, Press 3 to
Enter Follow Me Extension.”

‘Follow Me Extension’ may be a mailbox with extension, may be an operator extension
(DAY, NIGHT, HOLIDAY and BREAK) and may be any extension that is not in the list of
Invalid Extensions. The ‘Follow Me’ extensions cannot be a virtual mailbox or a fax
extension or an invalid extension.

Change Your Password:

When a mailbox is created, it has the mailbox number as the default password. You
may change this password that may consist of 2, 3 or 4 digits only.

External Notification Option:

After you select 5 for External Notification option, Synectix VMS Lite prompts you with
the following options “Press 1 to Enable Personal Notification, Press 2 to Disable
Personal Notification, Press 3 to Enter Pager Number, Press 4 to Enter Mobile Number.

After entering pager number or mobile number, you may accept the number or cancel
the entry.

2.2.5 Leave a Message

After you press 5 to leave a message, Synectix VMS Lite prompts with the following
options:

 Press 1 to Send to a Mailbox.
 Press 2 to Send to a Distribution List.

If you press 1, you are prompted to enter the mailbox number. If you press 2, Synectix
VMS Lite prompts you with “Press 1 to Select All, Press 2 to Select a Programmed List”

and then if you press 2, all the Distribution list names are played back one by one – for
example “Press 1 to select Sales Distribution list, press 2 to select Factory distribution
list..” and so on till all the names are played back.

When the selection is over, you are asked to record the message. Once the recording is
complete, Synectix VMS Lite prompts you with the following options:

 Press 1 to Send Recorded Message & Return to Previous Menu.

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 Press 2 to Listen to the Message.
 Press 3 to Re-record Message.
 Press # to Send and Hang-up.
 Press 9 to Cancel and Return to Previous Menu.

2.2.6 Reminder Call Options

If you want SynectixVMS Lite to remind you of any important event at any given point
of time, all you need to do is, set the time at which you want to be reminded of the
event.

If there is no Reminder Call programmed, Synectix VMS Lite directly asks you to set the
time for reminder call. If it is already programmed, you are prompted with:

 Press 1 to Enable Reminder Call
 Press 2 to Disable Reminder Call
 Press 3 to Set the Time for Reminder Call

You cannot delete or remove a reminder call. If the Reminder Call is not required, it
must be disabled.

After you press 3 for setting reminder call, Synectix VMS Lite prompts you to enter the
hour in 24-Hour format and minute in two-digit format. After entering the reminder
call time, you are prompted with “Press 1 to set the reminder call only once, press 2 to
set it daily”. If you set the reminder call `daily’, then you will get a reminder call
everyday at the same time until the option is either changed or disabled.

2.2.7 Undelete Deleted Message

You may undelete a deleted message before midnight 12 o’clock. After 12 A.M., the
deleted messages are permanently deleted. If you undelete a deleted message,
SynectixVMS Lite treats that message as a new message.

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3.0 Remote Programming Interface

Synectix VMS Lite provides a user-friendly screen based GUI interface to program the
various parameters of the unit. However, it must be noted that this interface allows
only the parameters to be programmed and any voice recordings like greetings, names
etc., must be recorded by calling into the unit and going through the touch-tone
programming.

Launch the Synectix VMS Lite Remote Programming Interface (RPI) application and
wait for the main screen to appear as shown below.

The main menu consists of the following options as shown in the above screen: -

 File
 Mailbox Administration
 Program Parameters
 System Parameters
 Update Date & Time
 Reports
 About

When the application starts up, only the options “File, Update Unit Date & Time, About”
are enabled.

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All the other menu options are enabled as shown below, once an existing binary file is
loaded successfully or a new binary file is imported from a SynectixVMS Lite unit.

Each of these menu options has several related sub menus to guide you through the
various sections of Synectix VMS Lite programming.

3.1 File Menu

The sub options under File are…

 Open
 Save
 Save As…
 Export
 Exit

The option ‘Open’ has two sub options –

 Open Saved Configuration
 Import from Unit.

‘Open Saved Configuration’ allows you to select an already saved file (*.bin) from the
hard disk and loads the parameters. If you select ‘Import from Unit’, the Import dialog
screen opens up. The parameter file from the Synectix VMS Lite may be imported
through serial port.

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3.1.1 Open Saved Configuration

Here you are prompted to select an already existing binary file.

3.1.2 Import from Unit

Select ‘Serial Port’ and click ‘Next’ to proceed. Select a COM port and click on ‘Import
Now’.

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Select the port to be used. (Only the available free ports will be displayed.) The baud
rate is fixed at 19200 when importing data through the Serial port.

Click ‘Import Now’ button to import data from the Unit.
After collecting the complete data file, the screen as shown below appears.

3.1.3 Save / Save As

If you are working with an already previously saved file, when you click on the ‘Save’
option the changes are saved in the same file. If you are working with an unsaved file
loaded from a SynectixVMS Lite, the following screen appears to prompt you to “Save
As”. Choose a new file name to save as or overwrite an existing file.

3.1.4 Export

To export a binary file from the RPI to the Unit to configure it, click on the ‘Export’
menu option and a dialog box appears prompting you to choose a binary file for
export.

If you want to export the file you have just collected from the Unit, you have to save
and close the file and then export. If you try to export the file that is currently open, the
RPI prompts you as shown below.

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3.1.5 Exit

This option terminates the application.

3.2 Mailbox Administration

The sub options under ‘Mailbox Administration’ are:

 Mailbox Options (3.2.1)
 Reset User Password (3.2.2)
 Global Mailbox Settings (3.2.3)

3.2.1 Mailbox Options

User may create, delete, modify and view mailboxes. It also displays the details of
newly created and existing mailboxes as shown in the following screen. Mailboxes are
dependent on the extension-length.

The attributes of each mailbox is displayed in this screen

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 With/Without extensions
 External Notification – Allowed / Not Allowed (by Admin)
 Mobile number of the mailbox owner.
 Pager number of the mailbox owner.
 Mailbox owner’s name – Recorded / Not recorded
 Mailbox owner’ name playing – Enabled / Disabled
 Follow Me number – Programmed / Not programmed
 Follow me option – Enabled / Disabled.
 Follow-Me number of the mailbox is displayed if programmed.
 Do Not Disturb (DND) – Enabled / Disabled
 Pager Notification – Enabled / Disabled
 Reminder Call - Programmed / Not programmed.
 Reminder Call Time – is displayed if programmed.
 Reminder Call Frequency – Once / Daily (Blank if reminder call not set)

Note: The recording of the Mailbox owner’s name and the personal greeting may be
done through Touch-tone options only.

Slide the scroll bar at the bottom of the pop-up window to view the attributes for the
mailboxes.

3.2.2 Reset User Password

If the user of a Mailbox forgets his password, it is possible to reset his password to the
default password (which is the same as his mailbox number) under this option.

3.2.3 Global Mailbox Settings

Global Mailbox Settings are the settings that affect all the mailboxes maintained by
Synectix VMS Lite. Any changes made to these parameters will be applied to all the
mailboxes created so far. There are three different parameters shown which are
considered to be global parameters as shown below.

External Notification: If this option is enabled globally here, only then individual users
may enable or disable this option for their mailbox. If they enable the option, they must

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also enter a number for the external notification on his/her mobile or land phone or
pager.

If the external notification is to be sent to a mobile phone or another land phone
number, the Synectix VMS Lite calls the mailbox owner, waits for the call to be
answered, informs the owner of the new message and gives an option to play the
message. If the mailbox owner chooses to listen to the message, the unit asks for his
password and then plays the message. The user is now logged into his mailbox and
may thereafter save or delete the message, replay or forward the message to another
user or exercise any of the other options normally available to a mailbox user logging
in from their own extension.

If the external notification is to be sent to a Pager, the Synectix VMS Lite dials the
pager number, waits for the answer beep and then dials the “Pager display string”
programmed.

Play Date & Time Stamp: If this option is enabled, the Date & Time when the message
was recorded by a caller, is played back when the mailbox owner listens to that
message by logging into his/her mailbox.

Number of Days to Purge Messages: This indicates the maximum number of days
that a new or saved message remains in the system. The default value for this option is
10 and may have any value in the range of 7 to 29. For example: If the value is set to 25,
any message older than 25 days will be permanently deleted from the system and
cannot be restored.

3.3 Program Parameters

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The Program parameters has the following sub-options:

 Time Settings
 External Notification
 Distribution List
 Extension Options
 Change Admin. Password
 Voice Settings
 Daylight Saving Time Settings

3.3.1 Time Settings

Under the “Time Settings” option, you may set the Work timings, Break timings, define
the Weekly and Weekend holidays and program the Holiday dates. A maximum of 32
holidays may be programmed.

The Break Time may be disabled by selecting the “None” button. All the currently
programmed Holiday dates are shown in the window “Review of Holiday dates”. To
delete a previously programmed holiday date, click on the date to select it and then
click the “Delete” button above it.

The Synectix VMS Lite answers an incoming call and plays the greeting according to
the current time as follows. If the current date is a Holiday date, the “Holiday greeting”
is played. If the current date is a Weekend / Weekly Holiday or if the current time is out
of the range of `Working Hours’, then the “Night greeting” is played. If it is within the
Working hours range and within the `Break time’ the “Break greeting” is played else the
“Day greeting’ is played.

Sometimes it is necessary to define a partial work timing on a weekend holiday and
weekly holiday. This is the period for which the Office is normally open for business on
these days, which is normally different compared to the regular working days. These
timings would be applicable on the programmed Weekend and Weekly holiday.

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Click on the check box to enable one or both the options and then set the time as
desired.

3.3.2 External Notification

External Notification is a facility by which mailbox users may receive a notification of a
new message on their pager or on their mobile phone or home land phone. This facility
is available to an individual user only if the Administrator enables this facility in the
Global Mailbox Settings.

Pager Display String: Pager Display String is a string of characters, maximum 11
characters long and consists of digits 0 to 9 and *. The Synectix VMS Lite notifies the
mailbox owner about a new message by dialing his/her pager number and then dialing
the “Pager display string”. This string appears on the pager’s screen and the mailbox
owner can recognize this as a new message notification.

No. of Retries: This is the number of times the Synectix VMS Lite tries to call the
external notification number to deliver a notification when the attempt fails to deliver
because either the number was busy or the user was out of service area or if the user
did not answer the call. Valid values are 0 to 6. (If 0 is programmed, the unit will not
retry to send the notification).

Trunk Access Key: This is a single-digit or a two-digit number that must be dialed to
gain access to the external trunk line.

Answer Detection Time: This is the minimum duration for which the voice must be
present to decide that a call is answered. Valid values range from 1 to 29. These values
are multiplied by 33 mSec.

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Time before No Answer: When the Synectix VMS Lite calls a number for external
notification, this is the duration of time after which it decides that there is No-Answer
from the called number when it does not receive any answer.

3.3.3 Extension Options

This menu option has two sub options.

 Extensions
 Single Digit Plan

Extensions:
User Extensions may be created with or without a mailbox. However, to create an

extension with a mailbox, you must use the “Create mailbox” option.
Invalid Extensions are those extensions to which calls will not be transferred. To
program a particular leading digit as an Invalid leading digit, i.e. to make all extensions
from 400 to 499 as Invalid, enter 4**.

Operator extensions are of four types as shown in the figure above and these are not
dependent on extension-length. For example, if extension length is 3, you may enter
operator extensions that consist of 1, 2 or 4 digits also. Select each type of Operator
extension and add the entries as earlier. The current entries are displayed in the
window on the right side as well as the complete tree of the extensions is shown in the
Extension details window.

Fax extensions are dependent on extension-length. Add or delete the entries as
desired.

The Operator extensions may be duplicated within each type as well as across different
Operator extensions. However, an Operator extension is not allowed to be a User
extension or a Fax extension.
All the extensions may be viewed in the “Extension Details” box. This box is only for
viewing purpose.

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Operator Transfer Mode is of three types:

1. Blind Mode: This is a mode of transfer where the Synectix VMS Lite transfers
the call and hangs up immediately without monitoring the call status. If the
Dialed extension is busy, invalid or there is no-answer, the PBX rings the unit
back. In this, the ‘Operator Time before No Answer’ field is disabled.

2. Fully Supervised Mode: In this mode the Synectix VMS Lite constantly
monitors the call status after transferring the call until either the called party
answers or it can determine the status. For example, if the extension is busy or
no-answer, the Synectix VMS Lite retrieves the call and informs the caller
accordingly.

3. Semi Supervised Mode: In this mode, the Synectix VMS Lite monitors the call
status only for the Busy or Invalid cadences. If the called party’s extension is not
busy or invalid, the call is put through without waiting to check if the call was
actually answered or not.

Extension Prompting while transferring : If this feature is enabled, the unit prompts
the dialed extension number to the caller while transferring the call. However, if the
user has recorded his/her name and enabled it, the name is prompted instead of the
extension number.

Operator Digit: Operator digit is the single digit to be pressed to reach to operator
when the main greeting is playing. Any digit between 0 and 9 may be programmed as
Operator digit.

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Single Digit Plan: The Single Digit Plan allows the callers to dial a department or
access an Audiotext menu directly by pressing a single digit. The digits 0, 9 and the
Operator digit (if other than 0 or 9) are excluded from the Single digit plan digits.
Hence, a maximum of 8 departments and/or Audiotext message menus may be
associated with a single digit plan.

You may add extensions or messages for a single digit mutually exclusively. Message
numbers for a particular digit may be from 1 to 32 and the total number of messages
may not be more than 6. A maximum of 4 extensions are allowed for a particular digit.
Extensions are dependent on extension-length.

To add or modify, first select a digit from 1 to 8, select the `Extension’ or `Message’ type
and add the entries in the box on the right side of the screen. All the current entries for
all digits are shown in the box below.

3.3.5 Change Admin Password

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To change the password, the Administrator has to enter his old password first and if it
is correct, Synectix VMSLite allows to enter the new password. The Administrator may
enter the new password and re-type the new password for confirmation. If both the
passwords match, the old password is changed to the new one successfully.

3.3.6 Voice Settings

The Volume and AGC settings are normally not required to be changed from the
default values of 12 and ON respectively. However, if the callers feel that the playback
volume is low or high, this level may be adjusted as desired. Max volume level is 14 and
minimum is 1.

AGC – Automatic gain control is a feature by which the recording volume levels are
automatically adjusted so that all the recorded messages are at a uniform volume level.

3.3.7 Daylight Saving time settings

The unit has a facility to program the Daylight saving time, which will automatically
update the time on the specified date. This option may be enabled or disabled.

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If you enable the option, you can program the Start and End dates from the pull-down
calendar box and then set the time at which the DST takes effect and ends. The time to
be adjusted is to be programmed in “hh mm” format.

When the current time matches the `Starting time’, the unit adds the `hours and
minutes to adjust’ value to the current time. When the current time matches the
`Ending time’, the unit sets the clock back by the `hours and minutes to adjust’ value.

3.4 System Parameters

System Parameters consist of important and sensitive usage parameters and should be
changed by qualified installers or service personnel only. A password is required to
access the ‘System Parameters’ option. The serial number of the SynectixVMS Lite unit
and the software version number may also be verified under this option.

You are prompted to enter a password when you click on the ‘System Parameters’
option. If the correct password is supplied, the following menu options become
accessible as shown below.

 PBX Parameters
 Usage Parameters
 View Serial Number

3.4.1 PBX Parameters

PBX parameters are very critical in order to perform all call handling activities and these
must not be changed except by qualified service personnel.

3.4.1.1 Hook-flash timing:

The `Hook flash’ is a method of signaling the PBX by momentarily going `on-hook’ and
then again going `off-hook’. Normally, the hook flash is required for a call to be
transferred.

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Most PBX systems use hook-flash timings in the range of 200 to 800 msec. If the Hook
Flash duration is too short, the caller hears the digits being dialed by the PBX when the
call is to be transferred to the extension. If the Hook Flash duration is too long, the call
is disconnected.
The valid range is from 01 to 49, where Hook flash duration = nn x 0.05 sec. The Default
value = 06 (300 ms).

3.4.1.2 Delay after hook-flash:

This is the minimum amount of delay period after a Hook flash, during which no digits
must be dialed out. If any digits are dialed out before this delay period elapses, the PBX
ignores these digits.

Select a value in the range 0 to 9 where n x 0.5 sec gives the total delay period. Hence
minimum period is 0 and maximum is 4.5 seconds. Default value = 2 (1.0 second)

If this value is too small, the PBX will miss one or more of the digits dialed by the unit
for transferring the call.

3.4.1.3 Off-hook to message delay:

This value determines the delay period between the unit going off hook and the start
of the main greeting. If this value is too small, the caller may miss the first few syllables
or the first word of the main greeting.

Select a value in the range 0 to 9 where n x 0.2 sec gives the total delay period. Default
value = 5 (1.0 second).

3.4.1.4 Dial mode:

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There are three kinds of dial modes. The correct mode must be chosen for the PBX to
work properly.
Tone: Most current PBX systems use this method where the digits are dialed as an
audio tone comprising of two tones (DTMF method). The Tone is on for 100 msec and
off for 100 msec.

Pulse: This is an older method of dialing where each digit was dialed out by making
and breaking the connection rapidly resulting in a pulse on the line. For the digit 1, one
pulse is dialed, two pulses are dialed for the digit 2 and for the digit 0, ten pulses are
transmitted.

Long tone: It is another form of DTMF signaling where the time duration for each tone
is 300 msec.

3.4.1.5 MWL parameters:

The Message Waiting Lamp (MWL) is normally available on most digital phone
instruments and some analog phones. This lamp may be made to glow on or off by
sending an appropriate string to the PBX and is usually made to flash when a mailbox­owner gets a new message.

The ‘Enable String’ and ‘Disable String’ may contain a maximum of 16 characters. The
strings may be programmed only if the `MWL Enabled’ check box is selected.

Example: ‘Enable String’ = ‘*761E’. In this case, for example, to glow the Message
Waiting Lamp of Extension 539, the Synectix VMS Lite goes off hook and dials *761539
and to put off the lamp, it dials *762539.

Valid characters - digits, *, #, p, P, e, E, h, H where, “p, p = Pause”, “E, e = Extension”
and “H, h = Hook-flash”.

3.4.1.6 In-Band Signaling Strings

These are strings sent by PBX to inform Synectix VMS Lite about the status of the call.
There are various types of in-band strings as may be seen in the screen view. The text
box for entering In-band signaling strings accept digits, *, # and a few alphabets like p,
P, h, H, e, E, where, “p, p = Pause”, “H, h = Hook-flash” and “E, e = Extension”.

Wait Time For 1st Digit: This is the maximum time up to which the Synectix VMS Lite
waits after going off hook to receive the in-band strings. Enter new value in two-digit
format. The wait time value ranges from 00 to 99 where the actual wait time is equal to
the entered value multiplied by 50 milliseconds.

Default value = 0 (disabled)

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If this value set by the installer is too small, the Synectix VMS Lite may miss the first few
digits of the string or treat the digits as extension transfer digits. If this value is set too
high, outside callers may find a slightly longer silence between the time the unit
answers the call and the main greeting starts playing.

Wait Time Between Digits: This is the maximum time the unit waits in between digits
for the PBX to send the next digit. Enter the new value in two-digit format in the range
00 to 99. The actual wait time equals the entered value multiplied by 10 milliseconds.

Default value = 0 (disabled)
If the next digit is not received by the time this wait time elapses, the unit transfers the

call to the Operator.
Mailbox Login String: This is the string to be dialed by a user to gain access to his/her

mailbox. This string may also be programmed as a Speed Dial Key on the user’s phone
to allow single key access to his/her mailbox. Allowed alphabets are ‘E’, ‘e’, and P ’, ‘p’.

Example: *#E

Busy / No answer strings :

Allowed alphabets are ‘e’, ‘p’, ‘i’, ‘a’, ‘b’, ‘c’, ‘d’ and their capitals.
The Busy / No answer strings is a stream of characters sent by the PBX to the Synectix

VMS Lite to signal the status of a call which was transferred by the Synectix VMS Lite
earlier.

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This method of signaling is required when the normal call transfer is done in the Blind
mode, where the SynectixVMS Lite dials the extension and hangs up. In such cases the
PBX calls the Synectix VMS Lite and sends the appropriate string to inform the unit
that this is a call that was transferred earlier and is now being transferred back to it
because the called extension was busy or there was no answer from it. The unit plays
the appropriate message back to the original caller after decoding the string sent by
the PBX.

Some PBX’s use two different strings for each type i.e. two Busy strings and two no­answer strings. In such cases, the Synectix VMS Lite provides a facility to enter an
Alternate Busy / No answer string also.

Maximum number of digits allowed = 16. Default = None

Busy String: E.g.: *52E
Alternate Busy String: E.g.: *53E
No-Answer String: E.g.: *54E
Alternate No-Answer String: E.g.: *55E

Hang-up String: This is a string that may be sent by the PBX at any time during the call

that is already in progress, to signal the Synectix VMS Lite that the caller has hung up
and hence this call may be terminated.

Example: ###.

3.4.1.7 Transfer & Retrieve Strings:

Allowed alphabets are ‘e’, ‘p’, ‘h’, ‘a’, ‘b’, ‘c’, ‘d’ and their capitals.
Normally, a call is transferred by hook flashing to put the caller on hold and then

dialing the extension number to which the call is to be transferred; and to retrieve this
call, hook-flash again. However, for some PBX systems, instead of hook-flashing to
transfer or retrieve a call, a string is to be dialed which may or may not include a hook
flash.

Examples:
Transfer string = *1<Hook-flash><Pause><Extn>. Enter “*1HPE”
Retrieve string for Busy = <Hook-flash>*2. Enter “H*2”

3.4.1.8 Cadence values:
Cadence values are the Timing values corresponding to the different Call Progress

patterns unique to each PBX. When the Synectix VMS Lite transfers a call to an
extension, it monitors the call progress cadences returned by the PBX and calculates
the ON / OFF timings of the signal. These timings are stored in values that are multiples
of 33 msec.

Each complete string consists of 12 digits where each value is entered as 3-digit
number in the range 001 to 255. Alphabets and special character are not allowed. The
Cadence string consists of 1st Cycle - ON, 1st Cycle - OFF, 2nd Cycle - ON, Busy and 2nd

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Cycle - OFF. Hence a cadence string of 015-010-015-040 corresponds to a cadence­timing pattern of 0.50-0.33-0.50-1.32 seconds on-off-on-off pattern.

Busy: Typical Busy cadence pattern = “016 015 016 015” corresponding to a 500 msec
On-Off-On-Off pattern.

Invalid: Typical Invalid or Reorder cadence pattern = “007 008 007 008” corresponding
to a 250 msec On-Off-On-Off pattern.

Call Progress value for last call: The 12 digit string for the cadence values detected
for the last call handled by it is displayed here. This is very useful in trouble shooting or
setting up the SynectixVMS Lite to interface with a new PBX.

Wait Time Before Call Progress: Some times it is required to start the call progress
detection after a short delay. For example, quite often, the PBX gives out a transfer
tone immediately after a call is transferred and this interferes with the cadence
detection if the detection is started immediately after the call is transferred.

You may program the delay period here and the Synectix VMS Lite starts the cadence
detection only after this delay period has elapsed.

Enter the new value in two-digit format, which are in multiples of 40 milliseconds. The
value ranges from 00 to 99 giving a maximum delay of 400 msec. Default value is 0.

Answer Detection Time: This is the minimum duration of voice frame that must be
detected by the Synectix VMS Lite to consider a call as having been answered.

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Enter the new value in two-digit format that are in multiples of 33 milliseconds. The
value ranges from 01 to 99. Default value is 07. Too small a value may result in false
detection of a call as answered whereas too large a value may result in the caller
missing the first word spoken by the called party.

3.4.2 Usage Parameters

3.4.2.1 Rings to Pickup per Port

The Synectix VMS Lite can handle four incoming calls at a time on its four ports.
However, each port may be programmed separately for the number of rings to wait
before answering the call by going off-hook.

Valid range is from 0 to 9. By default, this value is 1 for each port.

3.4.2.2 Conflict Timer Value

Conflict Timer Value is the time for which the Synectix VMS Lite waits for the caller to
dial the second digit after the caller has dialed the first digit.

If the second digit is not dialed before the conflict timer delay elapses, the first digit is
treated as a Single digit dial entry and the call is transferred as per the Single digit dial
plan. If that digit does not have any corresponding single digit plan entries, the call is
transferred to the Operator. If the second digit is dialed, the unit waits for further
entries if necessary and transfers the call accordingly.

This value ranges from 2 to 5 and is in seconds. Default value is 3.

3.4.2.3 Extension Length

Extension Length determines the number of digits present in an extension or in a
mailbox. Except operator extensions, all types of extensions and mailboxes depend on
Extension Length.

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To change the Extension Length, all entries under the extension list, mailbox list, fax
extensions, distribution list and single digit plans must be deleted.

The allowed extension lengths are 2, 3 or 4. Default is 3.

3.4.2.4 Time before Deciding No-Answer

When a call is transferred to an extension and there is no answer from that extension,
the Synectix VMS Lite waits for a certain time before deciding that there is no answer
from that extension. This no answer time is programmable from 9 seconds to 27
seconds.

Valid value ranges from 3 to 9 where the value is in multiples of 3 Seconds. Default
value is 3 (9 seconds).

3.4.2.5 Transfer Type

The Synectix VMS Lite supports three different modes of call transfers – Blind, Semi
supervised and fully supervised. In the Blind mode, the unit transfers the call and hangs
up. If the called extension is busy or if there is no answer, the PBX calls the Synectix
VMS Lite back and sends an in-band string to inform that this is a call-back on busy / no
answer.

In the Semi supervised mode of transfer, the unit monitors the call after transferring
and if the called extension is busy or an invalid extension, it retrieves the call and
informs the caller accordingly. However, if it gets a ring-back signal from the called
extension, the unit hangs up and thus connects the caller to the called extension.

In the fully supervised mode, the unit monitors the call till the called party answers the
call or if there is no answer, it retrieves the call and informs the caller accordingly.

Default : Fully supervised mode of call transfer.

3.4.2.6 Hang-up Tone Detection Time

You have to enter this value in two-digit format. The value for this field may vary from
10 to 49 (both inclusive). Default value is 10. The value for this field gets multiplied by
33milliseconds.

3.4.3 Serial Number

This option may be used to find out the serial number of the unit, to keep track of
different units in the field for maintenance etc.

The Serial number of the unit and the Software Version currently installed in the
SynectixVMS Lite are displayed on the screen.

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3.5 Update Unit date and time

The current date and time of theSynectix VMS Lite may be imported from the unit and
displayed by clicking the menu option “Update Unit Date & Time”. An option to update
the current date and time of the unit is also provided.

The date and time information may be imported from the unit through the serial port.
The communication parameters screens are the same as in the case of “Import data
from the unit” option.

After establishing the communication channel, the current date & time information is
imported from the unit and displayed on screen.

After making the changes as desired, click on the `Update Unit’ button to send the new
date and time information back to the unit. If the `Admin’ is logged into the remote
unit at that time the unit will not accept the new date and time information and an
error will be reported on the screen.

The connection is not closed until you click on the `Exit’ button.

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3.6 Reports

SynectixVMSLite provides “Mailbox Report” and a “Call Statistics Report”.

Mailbox Report :

This report consists of list of mailboxes, number of new messages, number of saved
messages, number of total messages per mailbox, i.e. the details about each mailbox.
The mailboxes will be displayed in a sorted order (ascending order). The report is
shown above.

Date and time for the field ‘Data collected at:’ is the date and time when the binary file
was collected from the Unit. Date and time for the field ‘Report generated at:’ is the
date and time when report was generated based on the binary file shown against the
‘Report based on’ field. This report may be generated by directly collecting the data
from Synectix VMS Lite or from a saved configuration.

Percentage of free memory is the percentage of amount of space left for recording in
Synectix VMS Lite. This field of information may vary from report to report as amount
of free space may vary. This percentage tells about the free memory of the unit when
the binary file was created.

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Call Statistics Report: This report appears as follows.

This report shows the number of calls handled by each port for the current day plus the
past 7 days (from the day when the binary file was created). The last column gives the
total number of calls handled by each port for the past 8 days. The `Grand Total’ calls
handled per day is also shown.

The report also gives the total number of calls attended per Operator and total number
of Operator calls per day.

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4.0 Flow Charts

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