Synapse AT&T SB67030, AT&T SB67031 User Manual

© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 5.0 9/11

AT&T SB67030/SB67031 Deskset and Accessories

User’s Guide

Synapse SB67030/031 Deskset and Accessories User’s Guide

ONTENTS

Preface......................................................................................................................................................................10

Topic Navigation ........................................................................................................................................................................................................................................11

Text Conventions .......................................................................................................................................................................................................................................12

Deskset and Optional Cordless Handset Menu Navigation..................................................................................................................................................13

Additional Documentation ....................................................................................................................................................................................................................13

Overview ..................................................................................................................................................................14

Synapse System Overview ....................................................................................................................................................................................................................15

Deskset Description..................................................................................................................................................................................................................................16

Deskset Hard Keys ...................................................................................................................................................................................................................17

Deskset Idle Screen.................................................................................................................................................................................................................18

Modes of Operation..................................................................................................................................................................................................................................19

Call Appearance Mode...........................................................................................................................................................................................................19

Line Appearance Mode..........................................................................................................................................................................................................20

Deskset Soft Keys......................................................................................................................................................................................................................................21

Deskset Status Indicators......................................................................................................................................................................................................................23

Call Indicators in Call Appearance Mode ......................................................................................................................................................................................24

Call Indicators in Line Appearance Mode......................................................................................................................................................................................25

Call Status Icons .......................................................................................................................................................................................................................26

Call Status LEDs ........................................................................................................................................................................................................................27

Deskset Dial-Pad Entry ...........................................................................................................................................................................................................................28

Deskset Confirmation Screens............................................................................................................................................................................................................29

Deskset Notification Screens...............................................................................................................................................................................................................29

Using the Deskset Speakerphone .....................................................................................................................................................................................................30

Using Deskset Help Screens ................................................................................................................................................................................................................31

Auto Attendant Information.................................................................................................................................................................................................................32

Caller Options ............................................................................................................................................................................................................................32

Synapse SB67030/031 Deskset and Accessories User’s Guide

SB67040 Cordless Handset (Optional) ...........................................................................................................................................................................................33

Cordless Handset Description............................................................................................................................................................................................34

Cordless Handset Liquid Crystal Display (LCD) .........................................................................................................................................................36

Cordless Handset Soft Keys ................................................................................................................................................................................................38

Cordless Handset Screen Icons.........................................................................................................................................................................................39

Using the Cordless Handset Speakerphone................................................................................................................................................................40

Switching Between Deskset and Cordless Handset................................................................................................................................................40

Deskset/SB67040 Cordless Handset Comparison...................................................................................................................................................41

Deskset-Handset Interaction ..............................................................................................................................................................................................43

Answering a Call While Another Device is on a Call.....................................................................................................................................43

Incoming Calls...................................................................................................................................................................................................................43

Held Calls.............................................................................................................................................................................................................................43

Clocks ....................................................................................................................................................................................................................................43

Status .....................................................................................................................................................................................................................................43

Cordless Handset Battery Charging................................................................................................................................................................................44

Cordless Handset Low Battery Notification .......................................................................................................................................................45

Power-Save Mode............................................................................................................................................................................................................45

Cordless Handset Link Loss Notification ......................................................................................................................................................................46

Searching a List Using the Cordless Handset Dial Pad ................................................................................................................................47

Dial-Pad Entry.................................................................................................................................................................................................................... 48

TL7600 Cordless Headset (Optional)............................................................................................................................................................................................... 49

Cordless Headset Description ............................................................................................................................................................................................50

Cordless Headset Operation...............................................................................................................................................................................................51

Outgoing Calls.........................................................................................................................................................53

Active Call Screen .....................................................................................................................................................................................................................................54

Predialing.......................................................................................................................................................................................................................................................55

Live Dialing ...................................................................................................................................................................................................................................................56

Making a Call from a List.......................................................................................................................................................................................................................57

Making an Intercom Call (Line Appearance Mode)...................................................................................................................................................................58

Making Calls with the Cordless Handset .......................................................................................................................................................................................59

Active Call Screen....................................................................................................................................................................................................................59

Synapse SB67030/031 Deskset and Accessories User’s Guide

Making Calls with the Optional TL7600 Cordless Headset..................................................................................................................................................62

Incoming Calls.........................................................................................................................................................63

Incoming Call Screen...............................................................................................................................................................................................................................64

Incoming Call Indication ........................................................................................................................................................................................................................65

Answering a Call........................................................................................................................................................................................................................................67

Ignoring a Call.............................................................................................................................................................................................................................................68

Call Screening .............................................................................................................................................................................................................................................69

Auto Answering ..........................................................................................................................................................................................................................................70

Answering Calls in the Call Queue...................................................................................................................................................................................................71

Answer a Call with the Cordless Handset.....................................................................................................................................................................................73

Answer a Call .............................................................................................................................................................................................................................75

Multiple Incoming Calls.........................................................................................................................................................................................................76

Call Management....................................................................................................................................................77

Call Management.......................................................................................................................................................................................................................................78

Placing a Call on Hold (Call Appearance Mode)........................................................................................................................................................................79

Placing a Call on Hold (Line Appearance Mode).......................................................................................................................................................................80

Transferring a Call Overview ...............................................................................................................................................................................................................81

Transfer Rules.............................................................................................................................................................................................................................81

Transferring a Call ..................................................................................................................................................................................................................82

Conferencing................................................................................................................................................................................................................................................84

Hold and Cancel a Conference .........................................................................................................................................................................................85

Parking a Call ..............................................................................................................................................................................................................................................87

Retrieving a Parked Call .......................................................................................................................................................................................................88

Call Management Using the Cordless Handset..........................................................................................................................................................................89

Active Call Screens..................................................................................................................................................................................................................90

Synapse SB67030/031 Deskset and Accessories User’s Guide

Call Deck.......................................................................................................................................................................................................................................91

Transferring .................................................................................................................................................................................................................................92

Transferring to an Extension......................................................................................................................................................................................92

Transferring to an Outside Number........................................................................................................................................................................93

Placing a Conference Call on Hold.........................................................................................................................................................................95

Ending a Conference Call ............................................................................................................................................................................................96

Managing Held Calls ...............................................................................................................................................................................................................97

Held Call Options .....................................................................................................................................................................................................................99

Parking an Active or Held Call...............................................................................................................................................................................100

Retrieving a Parked Call From Any Extension................................................................................................................................................ 101

Using a Corded Headset ....................................................................................................................................................................................................102

Call Management Using a Headset ............................................................................................................................................................................................... 103

Accessing Items in Lists ......................................................................................................................................104

Accessing the Call Queue ..................................................................................................................................................................................................................105

Accessing the Park List ....................................................................................................................................................................................................................... 106

Accessing Voicemail..............................................................................................................................................................................................................................107

Accessing the Directory ...................................................................................................................................................................................................................... 109

Accessing the Call Log ........................................................................................................................................................................................................................ 110

About the Extension List.....................................................................................................................................................................................................................111

Accessing the Extension List ........................................................................................................................................................................................... 112

Accessing the Quick-Dial List........................................................................................................................................................................................................... 113

Editing Quick Dial Entries.................................................................................................................................................................................................. 114

About the Redial List ............................................................................................................................................................................................................................115

Accessing the Redial List................................................................................................................................................................................................... 116

Storing Redial Entries..........................................................................................................................................................................................................117

Deleting Redial Entries ....................................................................................................................................................................................................... 118

Searching the Directory or Extension Lists Using the Dial Pad ...................................................................................................................................... 119

Accessing the Held Calls List (Line Appearance Mode)......................................................................................................................................................120

Synapse SB67030/031 Deskset and Accessories User’s Guide

Accessing and Managing Items in Lists with the Cordless Handset.............................................................................................................................121

About the Cordless Handset Extension List............................................................................................................................................................. 122

Accessing an Extension with the Cordless Handset............................................................................................................................................123

Accessing the Quick-Dial List with the Cordless Handset................................................................................................................................ 124

Accessing the Redial List with the Cordless Handset......................................................................................................................................... 125

Searching the Directory or Extension Lists Using the Cordless Handset Dial Pad .............................................................................. 127

Directory.................................................................................................................................................................128

Using the Directory................................................................................................................................................................................................................................ 129

Viewing Directory Entries ................................................................................................................................................................................................................... 130

Creating a New Personal List Entry .............................................................................................................................................................................................. 132

Editing a Personal List Entry............................................................................................................................................................................................................. 133

Storing Directory Entries from the Call Log or Redial List ................................................................................................................................................134

Deleting a Personal List Entry.......................................................................................................................................................................................................... 135

Directory Sort ........................................................................................................................................................................................................................................... 136

Accessing the Directory with the Cordless Handset ............................................................................................................................................................ 137

Voicemail................................................................................................................................................................139

Voicemail Overview ............................................................................................................................................................................................................................... 140

Group Mailbox Overview.................................................................................................................................................................................................... 141

Voicemail Messages ............................................................................................................................................................................................................. 143

Accessing Your Messages...................................................................................................................................................................................................................144

Message Playback.................................................................................................................................................................................................................145

Forwarding a Message........................................................................................................................................................................................................147

Forwarding a Message to an Extension............................................................................................................................................................. 148

Forwarding a Message to a Distribution List .................................................................................................................................................. 150

Forwarding a Message to a Group Mailbox.....................................................................................................................................................152

Recording an Introduction to Send with a Forwarded Message........................................................................................................... 153

Sending a New Message to a Distribution List........................................................................................................................................................................ 154

Deleting Messages .................................................................................................................................................................................................................................156

New Message Status Indications (! Icons).................................................................................................................................................................................. 157

Accessing Your Voicemail Remotely............................................................................................................................................................................................. 159

Synapse SB67030/031 Deskset and Accessories User’s Guide

Accessing Personal Voicemail with the Cordless Handset................................................................................................................................................ 162

Voicemail Notification on the Cordless Handset................................................................................................................................................... 163

Retrieving Personal Voicemail with the Cordless Handset .............................................................................................................................. 164

Reviewing Voicemail Records with the Cordless Handset................................................................................................................................165

Managing Personal Voicemail with the Cordless Handset ...............................................................................................................................167

Call Log...................................................................................................................................................................170

Using the Call Log.................................................................................................................................................................................................................................. 171

Managing Missed Calls......................................................................................................................................................................................................................... 172

Reviewing the Call Log List...............................................................................................................................................................................................................173

Voicemail Messages in Call Logs...................................................................................................................................................................................175

Storing Call Log Entries....................................................................................................................................................................................................................... 176

Deleting Call Log Entries ....................................................................................................................................................................................................................177

Accessing the Call Log with the Cordless Handset .............................................................................................................................................................. 179

Using the Call Log with the Cordless Handset ...................................................................................................................................................... 180

Managing Missed Calls with the Cordless Handset.............................................................................................................................................. 181

Reviewing the Call Log with the Cordless Handset............................................................................................................................................. 182

Playing Voicemail Messages in the Call Log with the Cordless Handset ................................................................................................. 183

Deleting Call Log Entries with the Cordless Handset.........................................................................................................................................184

Paging .....................................................................................................................................................................186

Paging All Extensions or a Paging Zone..................................................................................................................................................................................... 187

Single-Zone Overhead Paging (ATA Required)........................................................................................................................................................................ 189

Multi-Zone Overhead Paging (ATA Required) ..........................................................................................................................................................................190

Paging with the Cordless Handset ................................................................................................................................................................................................191

Deskset Settings...................................................................................................................................................192

Deskset Menu ...........................................................................................................................................................................................................................................193

Deskset Settings...................................................................................................................................................................................................................................... 194

Display.........................................................................................................................................................................................................................................195

Synapse SB67030/031 Deskset and Accessories User’s Guide

Sounds ........................................................................................................................................................................................................................................ 196

Preferred Audio ......................................................................................................................................................................................................................197

User Settings............................................................................................................................................................................................................................................. 198

Greetings ................................................................................................................................................................................................................................... 200

Recording a Greeting..................................................................................................................................................................................................201

Call Forward All and Call Forward–No Answer ..................................................................................................................................................... 202

Automatic Answering .......................................................................................................................................................................................................... 204

Voicemail Memory................................................................................................................................................................................................................. 205

Name Recording .................................................................................................................................................................................................................... 206

Registering an Optional Cordless Handset .............................................................................................................................................................. 209

Registering an Optional Cordless Headset............................................................................................................................................................... 212

Deregistering a Cordless Handset or Headset ....................................................................................................................................................... 213

Deregistering the Cordless Handset or Headset without the Deskset..............................................................................................214

Cordless Accessory Registration and Deregistration Time-Out.....................................................................................................................215

Setting and Changing a User Password..................................................................................................................................................................... 216

Admin Settings......................................................................................................................................................................................................................................... 217

Deskset Information ..............................................................................................................................................................................................................................218

Using Do Not Disturb (DND)..............................................................................................................................................................................................................219

Operator Auto-Attendant Settings ................................................................................................................................................................................................ 220

Cordless Handset Settings.................................................................................................................................................................................................................221

Setting Cordless Handset Contrast .............................................................................................................................................................................. 222

Setting the Cordless Handset Sounds ........................................................................................................................................................................223

Using the VOLUME key to set the Cordless Handset Ringer and Voice Volume.......................................................................... 224

Setting the Cordless Handset to Factory Default ................................................................................................................................................. 225

Viewing the Cordless Handset Product ID................................................................................................................................................................ 226

Web Interface........................................................................................................................................................227

Accessing the Web User Interface (WebUI)..............................................................................................................................................................................228

Error Handling .........................................................................................................................................................................................................................230

Basic Settings ...........................................................................................................................................................................................................................................231

Extension Directory................................................................................................................................................................................................................................233

Synapse SB67030/031 Deskset and Accessories User’s Guide

Quick-Dial Keys........................................................................................................................................................................................................................................ 236

Voicemail Distribution ..........................................................................................................................................................................................................................237

Help ............................................................................................................................................................................................................................................................... 240

Troubleshooting....................................................................................................................................................241

Common Troubleshooting Procedures ........................................................................................................................................................................................ 242

Display Messages.................................................................................................................................................................................................................................... 244

Calls Generally......................................................................................................................................................................................................................................... 246

Outgoing Calls ......................................................................................................................................................................................................................................... 252

Voicemail.....................................................................................................................................................................................................................................................255

Other Deskset Features....................................................................................................................................................................................................................... 257

WebUI........................................................................................................................................................................................................................................................... 260

PC/Deskset Interaction .......................................................................................................................................................................................................................261

SB67040 Cordless Handset...............................................................................................................................................................................................................262

TL7600 Cordless Headset...................................................................................................................................................................................................................269

Appendixes ............................................................................................................................................................274

Appendix A: Soft Keys ..........................................................................................................................................................................................................................274

Appendix B: Technical Specifications ........................................................................................................................................................................................... 278

Appendix C: Maintenance...................................................................................................................................................................................................................279

Appendix D: Important Safety Instructions................................................................................................................................................................................280

Appendix E: Limited Warranty..........................................................................................................................................................................................................282

Glossary..................................................................................................................................................................286

Synapse SB67030/031 Deskset and Accessories User’s Guide

Preface 10

REFACE

This User’s Guide provides instructions for using your Synapse SB67030/031 telephone with firmware version 1.9.5 or newer, and its optional accessories. See page 218 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.

Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 280. Please thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to operate your new AT&T product.

The following sections provide instructions for using this guide:

 “Topic Navigation” on page 11

 “Text Conventions” on page 12

 “Deskset and Optional Cordless Handset Menu Navigation” on page 13.

For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our web site at

www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,

dial

1 (888) 883-2474.

This electronic document must be viewed using Adobe Reader 9.2 or newer. You can download the reader free from Adobe at

http://get.adobe.com/reader.

Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is present just to help you find the correct screen, in others, full size text conveys the intended information.

Preface 11

Synapse SB67030/031 Deskset and Accessories User’s Guide

Topic Navigation

This User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the User’s Guide.

Figure 1. User’s Guide Navigation

Task Link

Click on this link to move to the beginning of the instructions for this task.

Back to Table of Contents

Click on the page heading to move to the Table of Contents.

Previous and Next Page

Back to Last Page Viewed

Preface 12

Synapse SB67030/031 Deskset and Accessories User’s Guide

Text Conventions

Table 1 lists text formats and their uses.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on the screen in a title, menu, or

prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Figure 1, Table 1 Identifies a figure or table.

“Topic Navigation” on page 11 Identifies a hyperlink to another part of this document or, if it

begins with ”www”, an Internet web site. You need Internet access to view web sites.

Example of a Note.

Example of a Caution.

Notes give more information, usually in a procedure.

A caution means that loss of data or unintended circumstances may result.

Preface 13

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset and Optional Cordless Handset Menu Navigation

To access items in the menus, you can either use the navigation key to highlight the function and press SELECT or press a dial- pad key. The procedures in this guide use dial-pad entry as the preferred method for selecting a function.

Additional Documentation

Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and quick-start guides, are available at

www.telephones.att.com/synapseguides.

Synapse SB67030/031 Deskset and Accessories User’s Guide

Overview 14

C HAPTER

VERVIEW

The Synapse® Business Phone System from AT&T is for businesses that need up to 100 extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your phone system can too. The Synapse Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.

This chapter introduces the SB67030/031 Deskset and provides an overview of the Synapse System and the external features of the Deskset.

 “Synapse System Overview” on page 15

 “Deskset Description” on page 16

 “SB67040 Cordless Handset (Optional)” on page 33

 “TL7600 Cordless Headset (Optional)” on page 49.

Overview 15

Synapse SB67030/031 Deskset and Accessories User’s Guide

Synapse System Overview

Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 2 illustrates a sample system with outside telephone connections in blue and Ethernet cables in red.

Figure 2. Sample Synapse System

Overview 16

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Description

Figure 3 identifies and describes the display and key functional areas for the Deskset.

Figure 3. Deskset Layout

Liquid Crystal Display (LCD)

Provides controls and information for using  the Deskset.

Voicemail Indicator

Illuminates when there are new Voicemail messages.

Call Appearance/Line Appearance

Five keys that access active calls and held calls.

Corded Handset

Soft Keys

Four keys that produce different actions, depending on the LCD labels.

Hard Keys

Fixed-function keys.

Quick Dial or Call Queue

Provides easy access to frequently dialed numbers or to the Call Queue, depending on your system setup.

Navigation

Moves the cursor up/down/ left/right on the display.

Overview 17

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Hard Keys

The hard keys include the standard telephone dial-pad keys and a set of function keys defined in Figure 4.

Figure 4. Deskset Function Keys

1. MENU Accesses the configuration menu. 8. SPEAKER On a call, switches voice to and from the speakerphone.

Can be used to answer or start a call, or to hang up.

2. DIRECTORY Accesses the Directory. 9. MUTE Turns mute on and off. When on, the other party cannot

hear you. Does not mute the optional Cordless Headset.

3. CALL LOG Accesses the incoming Call Log. 10. VOL+/VOL– Increases/decreases the ringer and voice volume.

4. MESSAGES Accesses Voicemail. 11. HEADSET Routes audio to corded headset or Cordless Headset.

Can be used to go off hook.

5. HELP Accesses Help. 12. CANCEL

Cancels the most recent operation and returns to previous function.

6. REDIAL Accesses the Redial list. 13. SELECT Usually selects a highlighted option. Highlighted phone

numbers are dialed.

7. HOLD Places current active call on hold. 14. Navigation Moves the cursor up/down/left/right on the display.

5 6 7 8

9 10

1213

Overview 18

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Idle Screen

Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen in Call Appearance mode. The Idle screen appears when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.

Figure 5. Idle Screen

DNDDNDDND CallFw d Page Mo r e 1/2

Quick

Dial

12:30PM Thu Feb 25 2010

2 New Missed Calls

5 New Messages

Press or to mov e highlight, then press

SELEC T

EXT 249

John Smith

Date

Navigation Arrows

Appear when pressing the and arrows on the navigation key will move the highlight.

Status Messages

Status indicators appear in this space.

Call Appearance/Line Appearance Icons

Show whether there is an active, conference, or held call, or whether there is a location available for placing a call.

Quick Dial or Call Queue

When pressed, the Call/Line Appearance icons change to display up to six Quick-Dial numbers. If Call Queue is set up (Call Appearance mode only), pressing the key displays the Call Queue list, where you can view and retrieve calls in the Call Queue.

Extension Number and Name

Your extension number and name appear in the Idle screen. Extensions may be 3 or 4 digits.

New Missed Calls (Call Appearance mode only)

Press SELECT when this is highlighted to display the name, number, and time of recently received calls.

Help

Brief, context-sensitive help for the current screen.

New Messages

Press SELECT when this is highlighted to access the list of new Voicemail messages.

Soft Keys

See “Deskset Soft Keys”

on page 21.

Overview 19

Synapse SB67030/031 Deskset and Accessories User’s Guide

Modes of Operation

The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. All Desksets operate differently in each mode. The appearance mode affects how you make, answer, and manage calls. Each mode provides a unique set of configurable features. This User’s Guide includes information about, and procedures for, both Call Appearance mode and Line Appearance mode.

You know when your Deskset is in Call Appearance mode when the Idle Scree n displays New Missed Calls as shown in Figure 6. The Idle screen appears when the Deskset is first turned on and when there is no call activity. In Line Appearance mode, the Deskset does not display missed calls.

Figure 6. Idle Screen in Call Appearance mode

Call Appearance Mode

In Call Appearance mode, your Deskset has five virtual “lines” on which you can make and receive calls. These lines are called Call Appearances in this User’s Guide. You can use Call Appearances for calls to and from external numbers (232-555-0176, for example) or to and from other extensions (Extension 220, for example). You can access each Call Appearance by pressing a Call Appearance key, as shown in Figure 3 on page 16.

DNDDNDDND CallFw d Page More 1 /2

Quick

Dial

12:30PM Thu Feb 25 2010

2 New Missed Calls

5 New Messages

Press or to mov e highlight, then press

SELEC T

EXT 249

John Smith

Call Appearance Icons

Correspond to five  Call Appearance keys on the Deskset.

Overview 20

Synapse SB67030/031 Deskset and Accessories User’s Guide

Line Appearance Mode

In Line Appearance mode, the Idle Screen is as shown in Figure 7.

Figure 7. Idle Screen in Line Appearance mode

In Line Appearance mode, each line corresponds to a Line Appearance key on the Deskset as shown in Figure 3 on page 16. Unlike Call Appearance mode, each Line Appearance key represents an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system administrator can configure your Deskset with up to 4 lines on which you can make and receive external calls. One key is reserved for internal (“Intercom”) calls.

Other Desksets in the system share these lines and display the line status. Incoming calls on a line ring at all Desksets that share that line. The Line Appearance key LED indicates whether a line is ringing, busy, or on hold.

The Line Appearance keys are used for receiving and making calls to external numbers. To call another extension in your office, you must use an Intercom key. By default, the Intercom key is the fifth key, but your system administrator can configure additional Intercom keys.

Line Appearance Icons/Line Names

Correspond to Line Appearance keys on the Deskset. These icons appear, or your system administrator can enter line names.

Intercom Symbol

Indicates the Intercom line for internal calls.

New Missed Calls does not appear.

Overview 21

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Soft Keys

The Deskset provides soft keys as illustrated in Figure 8. The soft key labels change according to the current task. For example, if you are forwarding a call, the key labels displayed are different from those displayed if you are making a call. See “Appendix

A: Soft Keys” on page 274 for an alphabetical list of the labels that appear above the soft keys.

Table 2 and Table 3 describe the Deskset Idle screen soft keys, as shown in Figure 8.

Figure 8. Deskset Idle Screen

Table 2. Idle Screen Soft Keys (Call Appearance Mode)

Key Description Key Description Key Description Key Description

Turns Do Not Disturb on or off.

Turns Call Forward on or off.

Pages internal extensions.



Moves to the next set of soft keys. If this key appears, there are more than four soft keys available.  More 1/2 indicates that you are on page one of two.

Accesses Extension list.

Accesses Park list. Rings the

Cordless Handset.

DNDDNDDND CallFw d Page Mor e 1/2

Quick

Dial

12:30PM Thu Feb 25 2010

2 New Missed Calls

5 New Messages

Press or to move highlight, then press

SELEC T

EXT 249

John Smith

Call Appearance mode

Line Appearance mode

Overview 22

Synapse SB67030/031 Deskset and Accessories User’s Guide

Table 3. Idle Screen Soft Keys (Line Appearance Mode)

Key Description Key Description Key Description Key Description

Accesses Held Calls list.

Pages internal extensions.

Turns Do Not Disturb on or off.



Accesses Extension list.

Overview 23

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Status Indicators

Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 9 and Figure 10.

Figure 9. Example of DND On

Figure 10. Example of Call Forward On

Status messages include:

Auto Answer is on (Call Appearance mode only).

Do Not Disturb is on.

Call Forward All is on (Call Appearance mode only).

Voicemail is full.

Less than five minutes of Voicemail recording time is available.

The ringer is silenced.

Audible Ring Delay is delayed 10 seconds. The number that appears varies with the delay you have set.

The silent ringer and the Voicemail indicators alternate with each other and the other status indications. The Do Not Disturb indicator supersedes the Auto Answer and Audible Ring Delay indicators, and the Call Forward All indicator supersedes the Do Not Disturb, Auto Answer, and Audible RIng Delay indicators. When Do Not Disturb is on, there is no indication for Auto Answer or Audible Ring Delay. When Call Forward All is on, the Do Not Disturb, Auto Answer, and Audible RIng Delay indicators do not appear.

Overview 24

Synapse SB67030/031 Deskset and Accessories User’s Guide

Call Indicators in Call Appearance Mode

If your system is set to Call Appearance mode, the five Call Appearance keys and icons, as shown in Figure 11, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display. When there is an incoming call, the Call Appearance key LED flashes. Icons on the screen identify the status of each call. Press the or navigation key to move the highlight. The soft keys change accordingly. See “Call Status Icons” on page 26 for a complete description of the available icons.

Figure 11. Sample Call Appearance Screen

Conferencing or transferring outside calls requires two Call Appearances, one for each call. When you are in a feature such as the Directory, Call Log, Redial, or Voicemail, pressing a Call Appearance key does not dial a highlighted list entry.

Call Information

If you subscribe to caller ID, call information consists of the phone number for all calls. Incoming calls also have the name if it is sent with the phone number.

Call Appearance Keys

Call Appearance Icons

Call Appearance LED

Highlight Bar

Timer

Displays the duration of the current call status, such as how long the call has been held.

Overview 25

Synapse SB67030/031 Deskset and Accessories User’s Guide

Call Indicators in Line Appearance Mode

If your system is set to Line Appearance mode, the Line Appearance keys and icons, as shown in Figure 11, allow you to manage your calls. The Deskset presents call information next to the Line Appearance keys at the side of the display. When there is an incoming call, the Line Appearance key LED flashes. Icons on the screen identify the status of each call. When there are several lines active, press Line Appearance keys to access calls. The soft keys change accordingly. See “Call Status Icons” on page 26 for a complete description of the available icons.

Figure 12. Sample Line Appearance Screen

Call Information

If you subscribe to caller ID, call information consists of the phone number for all calls. Incoming calls also have the name if it is sent with the phone number.

Line Appearance Keys

Line Appearance Icons

Line Appearance LED

Timer

Displays the duration of the current call status, such as how long the call has been held.

Intercom Key

Overview 26

Synapse SB67030/031 Deskset and Accessories User’s Guide

Call Status Icons

Table 4 shows and describes the call status icons.

Table 4. Deskset Call Status Icons

Icon Status Icon Status

Available

Indicates an available Call Appearance (or Line Appearance if the system administrator has not named your lines). Lifting the corded handset changes the icon from Available to Off Hook.

Incoming Call

Indicates an incoming call when there are no other calls.

Intercom (Line Appearance mode only)

Indicates an available Intercom line for internal calls.

Ringing

Flashes for incoming calls when there are other calls. This icon also appears when there is an incoming call with no other calls.

Off Hook

Indicates that you have lifted the corded handset, pressed SPEAKER or HEADSET, or you are on a phone call.

Silenced Ring

Flashes to indicate an ignored incoming call.

Predial (Call Appearance mode only)

Indicates that you have pressed at least one dial-pad key. These numbers are dialed when you go off hook.

Ring Group Ringing (Call Appearance mode only)

Flashes for incoming Ring Group calls when there are other calls. This icon also appears when there is an incoming Ring Group or Call Queue call with no other calls.

Message Recording (Call Appearance mode only)

This icon indicates that a message is being recorded.

On Hold

Flashes when the line is on hold.

Overview 27

Synapse SB67030/031 Deskset and Accessories User’s Guide

Call Status LEDs

The Call Status LED flash patterns indicate call status as described in Table 5. In Call Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance mode, all Desksets that share lines also display the same LED activity. For example, if someone puts a call on line 3 on hold, the Line Appearance key for line 3 flashes slowly on all the Desksets that share PSTN line 3.

Conference

Indicates a conference call.

Conference On Hold

Flashes when a conference call is on hold.

Cordless Handset (Call Appearance mode only)

This icon indicates that the optional Cordless Handset is currently in control of operations.

Table 5. Deskset Call Status LED Activity

LED Activity Description

Off No Call

Steady On Active Call

Fast Flash Ringing Call

Slow Flash Held Call

Table 4. Deskset Call Status Icons (Continued)

Icon Status Icon Status

Overview 28

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Dial-Pad Entry

Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 13. To enter a space, press 1. The keys function as follows:

1. Pressing the dialing key once enters the upper case first letter on the key.

2. Pressing the dialing key twice enters the upper case second letter on the key.

3. Pressing the dialing key three times enters the upper case third letter on the key.

4. Pressing the dialing key four times enters the number, or the upper case fourth letter for

keys 7 and 9 that require an additional press to cycle into lower case letters.

5. Pressing the dialing key five times enters the lower case first letter on the key.

6. Pressing the dialing key six times enters the lower case second letter on the key.

7. Pressing the dialing key seven times enters the lower case third letter on the key.

8. Pressing the key further cycles through the letters again.

The # and * keys have been assigned special characters, as shown in Figure 14. Repeatedly pressing these keys cycles through each special character in the order shown.

Figure 14. Deskset Special Character Assignment

12 3

45 6

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

OPER

Figure 13. Dial Pad

Deskset Special Characters

Key Press 1st 2nd 3rd 4th 5th 6th

‘,

–.&

?!/()

Overview 29

Synapse SB67030/031 Deskset and Accessories User’s Guide

Deskset Confirmation Screens

Confirmation screens require that you confirm a choice by pressing or , as shown in Figure 15.

Deskset Notification Screens

Notification screens appear briefly to alert you that an action has been completed, provide a status update, or give a warning, as shown in Figure 16.

Yes No

Are you sure you want to delet e all messages ?

Press

Yes

to delet e all messages .

Press

to c ancel.

Messages

Figure 15. Confirmation Screen

DND CallFw d Pa ge Mo re 1/2

Quick

Dial

12:30PM Thu Feb 25 2010

Ext 249

John Smith

2 Missed Calls

0 New Messages

FWD ON

Call Forwarded to Voicemail

[Call Forw ard All is ON]

Press

CallFw d

to t urn off Call Forward.

Figure 16. Notification Screen

The notification message box overlays the previous screen to help provide context for the message. While the notification is displayed on the screen, ignore any soft keys and Help message on the screen below the notification message box.

Overview 30

Synapse SB67030/031 Deskset and Accessories User’s Guide

Using the Deskset Speakerphone

When the speakerphone is active, the SPEAKER hard key is backlit.

 To use the speakerphone:

 To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone. Begin dialing.

 To end a call, press SPEAKER. The key backlight goes out.

 During an active call, if you are using the corded handset or any corded or Cordless Headset, pressing SPEAKER

switches audio to the speakerphone. If the corded handset is not “hung up,” pressing SPEAKER changes between the corded handset and the speakerphone.

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