Getting Started
with your
Synapptic TV Box
Page 1
1.
About this booklet .......................................2
2.
What’s in the box? .......................................3
3.
The TV Box ...................................................5
4.
Installation ....................................................6
5.
The Remote ................................................11
6.
The Bluetooth Keyboard ...........................14
7.
Turning the TV Box on and off .................15
8.
Operating the menus .................................16
9.
Google Account settings ..........................18
10. Configuring Email ......................................19
11. Configuring Skype .....................................20
12. Customisation ............................................21
13. Using Apps .................................................22
14. Software updates .......................................24
15. Synapptic help and support .....................25
Page 2
1. About this booklet
Thank you for purchasing a Synapptic product.
This booklet gives details of how to setup and use
your new TV Box for the first time.
Please read this booklet fully before using the
device.
This booklet is also available as a Microsoft Word
document, a Text Only document, Audio MP3 files
or an Audio CD.
Full help can be found within the product. See the
Help and Support section below for details.
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2. What’s in the box?
Your box should contain the following items:
Synapptic TV Box
(With remote control
receiver already
plugged in)
TV Box Power
supply
Remote control
(Batteries included)
Compact Webcam
Page 4
Webcam stand
HDMI cable
Wireless Keyboard
(in selected colour,
batteries included)
Make sure each item can be identified as it will be
needed during the following installation process.
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3. The TV Box
Before powering on your new Synapptic device,
let’s take a look at the various buttons, switches
and connection points.
The TV Box itself is an irregularly shaped
rectangular box. The back right corner is the tallest
point and the front left is the shortest.
Along the back edge, going from left to right, is the
vent followed by two USB ports, where the camera
and the remote control receiver plug in. The ports
are thin rectangular slots.
Next is the HDMI port, where you plug in the cable
that connects to your TV. This cable is wide and
thin with indents in the two bottom corners.
USB
Port 1
USB
Port 2
HDMI Power
Input
Network
Port
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After that is the network port, which is usually not
used.
Finally there is the power port, which you plug the
power cable into, either side up.
4. Installation
To complete the installation you will need all the
items included in the packaging as described
above, along with a modern TV that has a spare
HDMI port. You will also need a Wifi or cabled
internet connection.
Follow the below instructions exactly to install and
setup your new Synapptic TV Box.
• Take the TV Box, camera, remote control,
stand, keyboard, power supply and HDMI wire
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out of the box. Some items may be located
below the foam packaging, so be sure to
remove everything from the box.
• Locate the HDMI cable. Plug one end into a
spare HDMI input on your TV and the other
end into the Synapptic TV Box
• The TV Box should come with the small
thumbnail-sized remote control receiver
module already plugged into one of the USB
ports.
• Plug the camera into the spare USB port and
either clip it on to the top of your TV or screw
it onto the supplied stand and place it near the
TV, facing your sofa or chair
• Plug one end of the power supply cable into
the TV Box and the other end into a 3-pin
mains socket
• Switch on the keyboard (see the separate
keyboard user manual for details).
• Switch on your TV and set the source to be
HDMI, if it’s not automatically selected for you.
You may need to press the Source or Input
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button on your remote control, to select the
correct HDMI source.
If you have completed everything successfully your
TV screen should look like the below image.
Please note: other screens will show while the TV
Box starts up and before the Main Menu appears.
Please allow a minute or so for the TV Box to
complete its startup tasks (your TV Box will show a
warning message during startup. This is nothing to
worry about and can be ignored).
If you have a very large black border around the
edge of the screen, or parts of the TV Box menu
have spilt off the edge of the screen, please contact
us for details of how to adjust your TV.
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4.1 Connecting to Wifi
Now that the TV Box is up and running, your first
task should be to connect the TV Box to your Wifi
Internet connection. Many TV Box features require
an Internet connection.
Press the Page Down button on the remote until
you reach Main Menu screen 5. Use the bottom of
the Navigation Control on the remote to move to
the Settings Menu option. Now press the OK
Button on the remote. The Settings Menu will
display.
Use the Page Down and Navigation Buttons on the
remote to find the Wifi option, then press the OK
Button on the remote. The Wifi Menu will display.
Select the Wifi (show Wifi list) option then pick your
Wifi connection from the list.
If a password is required for the selected Wifi
connection, Synapptic will prompt you for it. This
password will be remembered and the connection
automatically made when in range.
If a Wifi password is not asked for, we recommend
immediately opening up your Home Page in the
Web Browser. Some Wifi connections will force you
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to login via their website, before the Wifi connection
is fully activated.
To remove a password from a particular Wifi
connection, select the connection in the Wifi list,
then select the Forget option.
4.2 Further configuration and settings
With the TV Box successfully connected to your TV
and Wifi, the TV Box setup is complete.
The only other things to do are:
1. Customise the TV Box colours, sounds and
menus to best suit your needs. Please see the
Customisation section below or press the
Help Button on the remote for further details.
2. Type in and/or create any logins for emails,
Skype and services like Shopping, Netflix and
Spotify. You only need to set usernames and
passwords for the items you plan to use. If
login details are needed for a particular
feature, a message will be displayed on
screen and spoken out.
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5. The Remote
The TV Box comes with a remote control, which is
the main way to control it.
Page
up/down
Volume
Microphone
Back
Navigation
Control
OK Button
Home
Mute
Power
Cursor
Help
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The remote has 4 buttons near the top, a large ring
shaped button with a circular button in the middle
and then 5 buttons near the bottom.
The ring button is the Navigation Control and can
be pressed at the top, bottom or either side to move
about the screen. Inside the ring button is the OK
button, which selects the item on screen.
The top left hand corner button is the Power Button,
for switching the TV Box on and off. The top right
button is the Mute Button, which will stop the
Synapptic voice speaking.
Beneath the Power button is the Cursor button,
which toggles a visual pointer on the screen and
can be pressed again to toggle it back off.
Beneath the Mute button is the Menu button.
Pressing this while in Synapptic will bring up a list
of help topics relevant to what you are dealing with.
On the bottom half of the remote, there are two
smaller oblong shaped buttons, a larger circular
button in the middle and beneath those are two tall
rocker buttons.
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The top left oblong shaped button is the Home
button. If you find yourself stuck somewhere press
the Home button to get back to Synapptic.
The top right button is the Back button. Pressing it
will close the current menu and take you back to
the last menu.
The larger circular button is the Voice Control
button. Pressing this will take you to the Voice
Control Menu and let you give voice commands.
The bottom left button on the remote is the Volume
button. You can press on the top half of this button
to increase the volume, or the bottom half to
decrease it.
Finally, the bottom right button is the Page Up and
Page Down button. Pressing the top half will move
to the previous page, pressing the bottom half will
move to the next page.
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6. The Bluetooth Keyboard
The TV Box also comes with a Bluetooth Keyboard,
in one of a variety of high contrast colours.
The keyboard can control the TV Box, using the
arrow keys on the bottom right and the Escape
button in the top left to go back. However, its main
use is to type text.
When you are prompted to use the keyboard, each
letter you type will be spoken out and any mistakes
can be corrected by pressing the delete key in the
top right.
Note: The keyboard will automatically turn itself off
to save power. If not used for a while, press any
key to wake it up, then start typing.
The keyboard will come fully configured and paired
to the TV Box. Please see the keyboard user
manual for further details.
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7. Turning the TV Box on and off
The TV Box can be powered down by pressing the
top left Power button on the remote. This switches
the TV Box into a low power mode that it can
quickly wake up from. After some time, the box will
switch itself fully off.
The TV Box can be fully switched off at the wall,
without damaging it. The next time you switch it on,
it will take slightly longer to switch on fully. Just give
it a few moments and it will speak when it has
finished loading.
Our recommendation is to leave the TV Box
plugged in and switch on at the wall.
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8. Operating the menus
All Synapptic screens have a consistent look, feel
and operation. Once you have learnt how to use
one menu, all other menus can be used in the same
way.
The following describes how to operate the menus
with their default factory-supplied settings. These
include voice output, yellow text on a black
background and a magnification level giving 4
menu items on each screen.
The structure of the Main Menu is very simple. At
the top is the Menu Title, under which is a Previous
Page button, a number of menu options, then
finally a Next Page button at the bottom of the
screen.
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There is also an option to show the main menu as
a grid.
To operate the menu, press the bottom or right of
the ring button on the remote to move to the next
item, or press the top or left of the ring button to
move to the previous item. Synapptic will read out
each menu item as you move onto it.
When you find the option you want, press the OK
button in the middle of the ring button to select it.
After selecting an option from
the Main Menu, subsequent
screens and menus will have a
slightly different layout.
Each screen, following on from the Main Menu, has
an additional red cross in the top left corner and an
additional blue and white question mark in the top
right corner.
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To return to the previous menu after selecting an
option, press the Back button which is just beneath
the ring button, on the right-hand side of the
remote. Alternatively select the red cross in the top
left of the menu.
To get help specifically for the current screen,
press the Menu button which is just above the ring
button, on the right-hand side of the remote.
Alternatively select the blue and white question
mark in the top right corner of the menu.
If there are too many options to fit on the screen at
once, you can also use the Page Up and Page
Down button on the bottom right of the remote, to
jump to the next page or previous page quickly.
9. Google Account settings
Your new Synapptic TV Box will arrive fully
configured and ready to use. An enclosed settings
sheet will detail the initial Google account, email
address, remote support security number and other
settings that the device has been initially
configured with.
Page 19
Any or all of these initial settings can be replaced
with your own settings, if desired.
10. Configuring Email
Your Synapptic TV Box will have been configured
with an initial email address. To change this to an
email address you already have, follow these
steps:
1. Select the Emails option from the Main Menu.
The Email Menu will display.
2. Select the Email Settings option from the
Email Menu. The Email Settings menu will
display.
3. Select the Basic Settings option from the
Email Settings menu. From here you can type
in the details of your email account.
4. In turn, select the Full Name option, Email
Address option, Password option and Email
Mode option - each time typing in the required
information. Note: The Email Mode should
normally be IMAP.
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11. Configuring Skype
Skype allows calls to be made to other Skype users
for free over the Internet. Skype users can be
anywhere in the world and be using any kind of
Skype device.
Before using Skype on the TV Box you must type
in your Skype login details. After this, the login
details will be saved and used automatically by the
TV Box.
Start Skype from the App Launcher option in the
Toolbox menu. Either type in existing login details
or follow the on-screen instructions to create a new
login.
When the login details have been accepted, press
the Back button on the remote control and return to
the Skype option on the Main Menu. From here you
can call people from your address book or start a
test call.
If you have any difficulties configuring your
Email, Skype, Shopping,
Music, Movie or other settings
please contact us!
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12. Customisation
To change the way the Synapptic screens look and
operate, use the Settings option on the Main Menu.
From here you can change:
• Colour scheme (text and background colour)
• Icon colour and contrast
• Zoom level and text size
• Main Menu items (add, delete and re-order)
• Main Menu as a single page Grid or multi-
page list
• Voice volume
• Voice speed
• Notification tones
• Sounds, beeps and other alerts
Top tip! We recommend experimenting with
different zoom levels, as menu layouts change
slightly between high and low zoom levels. This
allows some text to rearrange and become larger
than normal.
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13. Using Apps
The App Launcher option in the Synapptic ToolBox
menu and several options that are marked by the
word APP, allow other Apps (already installed on
the device) to be launched.
While using other apps, speech feedback will be
provided by the Synapptic Android Reader.
13.1 Synapptic Android Reader
When operating Android screens that are outside
of Synapptic's control, speech feedback is provided
by the Synapptic Android Reader.
It is switched on automatically when required and
has a few different audio clues as well as a visible
green box around the item you have currently
navigated onto.
Otherwise, it is very similar to using Synapptic.
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13.2 Using Android Reader
Use the ring button on the remote to step through
each item on the screen. Pressing the right or
bottom side of the ring button will take you down to
the next item. Pressing the top or left side of the
ring button will take you to the previous item.
As you move to each item on the screen, it is
highlighted by a green box and a description for it
spoken out. To press the highlighted item, press
the OK button in the middle of the ring button on
the remote.
When you want to enter text while using the
Android Reader you will need to use the Bluetooth
Keyboard. As normal, use the remote to highlight
where you want to enter text, then press the OK
button in the middle of the ring button and the
Android Reader will inform you that you are
'Editing'. Type using the Bluetooth Keyboard and
each letter will be spoken as it is typed.
While editing text, the left and right sides of the ring
button on the remote will move through what you
have typed so far. Pressing the top or bottom of the
ring button will stop editing text and move onto the
previous or next item on screen and return to
normal control.
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14. Software updates
Synapptic software comes with two years of free
updates. When this expires, further years of
updates can be purchased at just £50 for two
years. (One purchase covers all the Synapptic
devices you own).
To update Synapptic, and receive all the latest
features, select the TV Box Settings option from the
Main Menu, then select the Updates option.
We recommend updating Synapptic at least once
every six months.
While updating Synapptic it will close for a moment.
Speech feedback will be provided by the Synapptic
Android Reader until Synapptic finishes updating.
There will also be an option to update Synapptic
Android Reader in the Updates menu. This will
need to be updated separately to stay on the latest
version.
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15. Synapptic help and support
There are four ways to get help and support with
Synapptic.
1. Help option on the Main Menu. The help option
on the Main Menu contains basic information about
the operation of the Synapptic system. A search
facility is also available.
2. Screen help. Each screen has a blue and white
question mark in the top right corner. Select this, or
press the Help Button on the remote to view help
documents and video tutorials for the current
screen.
3. Synapptic website. The Synapptic website has
additional help, news and support information. Visit
www.synapptic.com for details.
4. Free training. Each purchase of Synapptic
entitles you to one hour of free training. Please
contact us on 0191 909 7 909 to arrange a suitable
date and time for the training.
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If you need further help, please contact our
technical support team:
Email: help@synapptic.com
Tel: 0191 909 7 909
© Copyright Synapptic Ltd, 2019. All rights reserved.
Document version TV216
Tel
Web
Email
0191 909 7 909
www.synapptic.com
sales@synapptic.com
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