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In Wall Recessed Electric Fireplace
WARNING
Read and understand this entire user manual, including all
safety information, before plugging in or using this product.
Failure to do so could result in fire, electric shock, or serious
personal injury.
CAUTION
Keep this user manual for future reference. If you sell or
give this product away, make sure this manual
accompanies this product.
Two people are required to lift this item. It is heavy and will
break if dropped.
USER MANUAL
Model Number：SUM-30-056, SUM-36-058,
SUM-42-060, SUM-50-062,
SUM-60-064, SUM-72-066
120V AC / 60Hz / 1500W
DO NOT RETURN!
Contact our customer service team for help first.
Customer Service Center: 302-332-9680 or cs@easewaydistributing.com
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1. Important Safety Information..........................................................................2
CONTENT
2. Technical Specifications …………………………………….……..........….……3
3. Before Installation …………..………………………………………........….……4
4. Installation Instruction ……………………………..…………..............……...…6
4A44A. Flush Mounted Installation
4B. Wall-mounted installation
5. Operation Instruction ………………………..……..….………………............…14
5a. Manual Control Panel ……………………………..............…..........…..….15
5b. Remote Control ……………………………………….......................….......17
6. Care and Maintenance ……………………………………........….....................19
7. Limited Warranty …………………...……………………..............................….20
8. Troubleshooting Guide ..……….............……………………………..........…...20
….…………………..…………..............……...…6
…...…………………..…………..............……...…7
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WARNING: Any use of this appliance other than that recommended by the manufacturer in this
1.IMPORTANT SAFETY INFORMATION
owners manual may cause fire, burns, electric shock and/or other serious injuries or death.
When using electrical appliance, basic precautions should always be followed to avoid the risk of fire, electric
shock and injury to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surface. If provided, use
handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding,
papers, clothes, and curtains, etc. at least 3 feet (0.9 meter) away from the front of the appliance. Keep all
items away from the sides and rear.
3. Extreme caution is necessary when the appliance is used by or near children or invalids and whenever the
appliance is left operating and unattended.
4. Always unplug appliance when not in use. This unit should be operate under supervision and should
not be left on without supervision.
5. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for
examination,electrical or mechanical adjustment or repair.
6. Do not use outdoors.
7. This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. Never
locate appliance where it may fall into a bathtub or other water container.
8. Do not run cord under carpeting. Do not cover the power cord with throw rugs, runners, or similar floor
coverings. Arrange cord away from traffic area and where it will not be tripped over.
9. To disconnect the appliance, turn all controls “OFF”, then remove the plug from the electrical outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an
electric shock or fire, or damage the appliance.
12. To prevent a possible fire, do not block air intakes or exhausts in any manner. Do not use on soft surfaces,
like a bed, where openings may become blocked.
13. All electrical appliances have hot and arching or sparking parts inside. Do not use in areas where gasoline,
paint, or flammable liquids are used or stored.
14. Use this appliance only as described in this manual. Any other use which is not recommended by the
manufacturer may cause fire, electric shock, or injury to persons.
15. It is strongly recommended that to use the entire 15 amp outlet for the electric fireplace only. Sharing
the outlet with another electronic item could create overload and damage the outlet and electric items in the
long term.
16. Avoid using an extension cord because the extension cords may overheat and cause a risk of fire.
However,If an extension cord MUST be used, the cord must be No. 14AWG minimum size and rated not
less than 1875 Watts. The extension cord must be a 3-prong cord with grounding type plug and cord
connection and should not exceed 20’ (6m) in length.
17. When transporting or storing the appliance, keep both the unit and power cord / plug dry, free from
excessive vibration and away from heat sources to avoid causing fire, electric shock, or injury to persons.
18. Do not attempt to burn wood or other materials in this appliance.
19. This appliance, when installed must be electrically grounded in accordance with the current.
SAVE THESE INSTRUCTIONS
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2.1) Electric Specifications
Model
Size
Volt
Watt(min/max)
Hz
BTU(max)
Amp
SUM-30-056
SUM-36-058
SUM-42-060
SUM-50-062
SUM-60-064
SUM-72-066
30IN
36IN
42IN
50IN
60IN
72IN
120
1500
60
5120
12.5
Model
Unit
Overall Size
View Size
Firebox Dimension
G.W/LBS
ABCDEFG
SUM-30-056
30IN
Inch3018
25 1/4
10 3/4
27 5/8
16
4 5/16
mm
762
457
642
274
702
406
108
SUM-36-058
36IN
Inch3618
31 1/4
10 3/4
33 5/8
16
4 5/16
mm
914
457
794
274
854
406
108
SUM-42-060
42IN
Inch4218
37 1/4
10 3/4
39 5/8
16
4 5/16
mm
1066
457
946
274
1006
406
108
2.TECHNICAL SPECIFICATIONS
2.2) Product Dimensions
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Note: E is the width of the firebox only.
Model
Unit
Overall Size
View Size
Firebox Dimension
G.W/LBS
ABCDEFG
SUM-50-062
50IN
Inch5018
45 1/4
10 3/4
47 5/8
16
4 5/16
mm
1270
457
1150
274
1210
406
108
SUM-60-064
60IN
Inch6018
55 1/4
10 3/4
57 5/8
16
4 5/16
mm
1524
457
1404
274
1464
406
108
SUM-72-066
72IN
Inch7218
67 1/4
10 3/4
69 5/8
16
4 5/16
mm
1828
457
1708
274
1768
406
108
3.BEFORE INSTALLATION INFORMATION
Note: Installation dimensions please see Installation Instruction.
WARNING! DO NOT operate or use this Electric Fireplace if it is damaged or has malfunctioned or
any part has been underwater. Immediately call a qualified service technician to inspect and to replace
any part of the electrical system if necessary. Keep plastic wrapping away from children.
Note:
Keep the packaging (carton, poly bag, polystyrene, etc.) for future transportation and/or storage.
If the unit needs to be returned, please make sure all the spare parts are packed inside, and
packed the same as the original packing.
Check Spare Parts
Open the packaging carefully and remove the polystyrene.
Check the spare part list below to verify all parts have been received.
Carefully check if any damages that may have for the insert or spare parts.
NOTE: Contact service team for help if any part missed or damaged.
E-mail:cs@easewaydistributing.com or call 302-332-9680 during 9:00 to 17:00 EST from
Monday to Friday.
WARNING: This carton includes GLASS! ALWAYS use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
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A.Firebox (1pc)
B.Glass Panel (1pc)
C.Remote Control(1pc)
D.Carbon Bed (1pc)
E. Fixing Bracket
F. Fixing Bracket
G.Faux Crystal (1 bag)
H.Log (1pc)
30” and 42” not included parts
I.Log (1pc)
J.Log (1pc)
30” not included parts
60” and 72” 2pcs parts
K.Log (1pc)
36” not included parts
72” 2pcs parts
HARDWARE CONTENTS (shown actual size)
AA: Wall Anchor 4 PCS
BB:Screw 4 PCS
CC: Bolt
(30”,36”,42” 8pcs)
(50”,60”,72” 10pcs)
Function Testing
NOTE: Do not install the glass when testing.
Plug it on, check the function as section 5a.Manual Control Panel and 5b. Remote Controls.
Should any defects found, please contact service team for help.
E-mail:cs@easewaydistributing.com or call 302-332-9680 during 9:00 to 17:00 EST from
Monday to Friday.
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Tools Required
A Phillips screwdriver,
A small flat head screwdriver,
A 1/4” electric drill,
A pliers will be needed.
Locating the Appliance
Your new electric fireplace may be installed
virtually anywhere in your home. However,
when choosing a location, ensure that the
general instructions for safety are followed.
4. INSTALLATION INFORMATION
For best results, install out of direct sunlight , water or very damp air.
Power supply service must be installed within proximity of electric fireplace prior to finishing
avoiding reconstruction.
Try to avoid any conditions that may cause the fireplace to vibrate, which would result in the
automatically turning on or off of the fireplace itself.
Due to many different finish materials use on walls, it is highly recommended that you consult
your local builder before you install this fireplace in the wall.
Minimum Clearance to Combustibles
Sides.......................................0 inch
Floor........................................0 inch
Back........................................0 inch
Top (Mantel or TV)............8 inch min
Front.....................................36 inch
WARNING! Risk of Fire!
Keep electrical cords, drapery, furnishings
or other combustibles at least 3ft. (0.9 m)
from the front of the electric fireplace.
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Electrical Supply Circuit Requirements
Model
No.
30”
SUM-30-056
36"
SUM-36-058
42"
SUM-42-060
50"
SUM-50-062
60"
SUM-60-064
72"
SUM-72-066
Inch
27.95
33.94
39.92
47.95
57.95
69.92
mm
710
862
1014
1218
1472
1776
4A、Flush Mounted Installation
Plan the location of the appliance so that it will have adequate electric power. A 15 AMP, 120V/60Hz
circuit is required. Additional appliances on the same circuit as this appliance may exceed the current
rating of that circuit.Please dedicated circuit is preferred to prevent circuit breaker trips or fuse
failure.
Prepare the outlet close to the right side of appliance. Make sure the outlet is in good condition and
the plug must be plugged tightly in the outlet.
For hard wiring, please refer to page 12 to 13
Note: The glass panel should be placed in a safe place to avoid damaging before the Installation.
4A、Flush Mounted Installation
4.A1) Dimensions for all sizes are below,
The appliance listed will be is supported by the
bottom framing. Make sure the bottom framing is
solid and level. Leave some gap behind the right
stud for electrical supply.
The flush mounted height is reserved 16-1/4"(413mm),
The flush mounted depth is reserved 4-1/2"(114mm),
The flush mounted length A1 is reserved as follows:
4.A2) Fix the plasterboard to edge of the framed
opening. Allow 3/4” (19mm) of the wood at
two sides exposed for fixing the brackets.
If you want to stick ledge stone on
plasterboard, you would add one more
wood on each side what has same
thickness as your ledger stone.
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4.A3) Fix the fixing brackets at both sides by 6pcs Bolt (CC) as shown.
Note:The hook hole of the fixing bracket is front.
Spare Parts
E. Fixing Bracket 1PC
F. Fixing Bracket 1PC
Hardware Used
CC: Bolt 6PCS
4.A4) Insert the firebox into the opening,
adjust the position of unit and Centered.
4.A5) Fix the firebox with screws(BB).
on the side wood stud by a Phillips
screwdriver (not included).
Hardware Used
BB: Screw 4PCS
4.A6) Connect to electric service. Reference to Section Electrical Connection.
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4.A7) Please put Carbon Bed(D) into the
CAUTION! The next step requires installation of a GLASS panel! The manufacturer
recommends that two adults install the glass panel. Always use extreme caution when
handling glass. Failure to do so could result in personal injury or property damage.
furnace electric firebox (A) horizontally,
the Carbon Bed(D) not distinguished
between the front and the back.
Spare Parts
D: Carbon Bed 1pc
4.A8) Depending on your preference,place faux
crystals (G) or log (H.I.J.K) into the base
of electric firebox (A).
Carbon Bed reference model configuration.
Spare Parts
4.A9) Install the glass panel.
Carefully set both hooks of the front glass panel in the firebox.
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NOTE: Make sure the glass is properly installed according to the direction and steps below,
4B. Wall-mounted installation
and fully attached to the firebox so that the control panel can work properly.
4.A10) Fix the glass front by screws (CC) and complete the installation.
Screws (CC) reference model configuration.
Hardware Used
CC: Bolt 30"/SUM-30-056 2PCS
CC: Bolt 36"/SUM-36-058 2PCS
CC: Bolt 42"/SUM-42-060 2PCS
CC: Bolt 50"/SUM-50-062 4PCS
CC: Bolt 60"/SUM-60-064 4PCS
CC: Bolt 72"/SUM-72-066 4PCS
4.A11）Finish the installation.
4B.1) To mount the item to the wall,Refer to the
fixed size of the product and mark the
fixed position on the wall.
Using a 1/4-inch Electric drill bit (not
included), drill a pilot hole at each of
the marked corners .
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4.B2) Fix the fixing brackets at both sides
Model
Overall Size
30”
SUM-30-056
36”
SUM-36-058
42”
SUM-42-060
50”
SUM-50-062
60”
SUM-60-064
72”
SUM-72-066
A1
Inch
28-27/64”
34-13/32”
40-25/64”
48-27/64”
58-27/64”
70-25/64”
mm
722
874
1026
1230
1484
1788
B1
Inch
5-5/16”
5-5/16”
5-5/16”
5-5/16”
5-5/16”
5-5/16”
mm
135
135
135
135
135
135
by 6pcs Bolt (CC) as shown.
Note:The hook hole of the fixing bracket
is the back.
Spare Parts
G. Fixing Bracket 1PC
H. Fixing Bracket 1PC
Hardware Used
CC: Bolt 6PCS
4B.3) Insert Wall Anchor(AA) to drilled holes,
Note:Wall anchors (AA) are not required
if you are installing the item to studs.
then Insert screws (BB) into Wall Anchor(AA)
with a Phillips screwdriver (not included) .
Hardware Used
AA : Wall Anchor 4 PCS
BB : Screw 4 PCS
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4B.4) With the help of another person,
lift the fire box(A) and hang up the
fire box onto the wall with the
screw(BB).
Note:Do not fasten the screws tightly.
Leave 1/4” (6mm) spacing.
4B.5~10) The subsequent steps are Flush Mounted Installation same,
Refer to step 4A.6~4A.11 of page 8~10.
Electrical Connection
WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of
fire,electric shock or injury to persons, the hard wiring must be supplied with a qualified
electrician.
WARNING: Ensure that the circuit on which the fireplace is to be installed has the power cut
off at the service panel until installation is complete.
The fireplace is packaged with a three prong plug installed for plug-in convenience. Hard
wiring the fireplace is also an option for any installation.
a. Plug in (the power cord is 6ft(1.8m) long and on the right of the fireplace, you may run
the power cord out of the framed wall opening to an existing outlet or install an outlet on a
nearby wall stud within the wall). If the cord is not long enough to reach the outlet, a
rounded extension cord minimum AWG No. 14 wiring and rated to a minimum or 1875 watts
may be used.
b. Hard wire the fireplace (recommended). A qualified electrician may remove the cord
connection,and wire the appliance directly to the house hold wiring. The appliance must be
electrically connected and grounded in accordance with local codes.
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1. Remove the 2pcs screws to release the
cover of junction box.
2. Pull the junction box out. Press the screwdriver,
pull the wire out at the mean time to release the
wires of power cord.
3. Use a pliers to take the wire clip off and move
away the power cord.
4. Insert the hard wires through the BIG hole of the
junction plate and connect the hard wires. Make
sure it is right wired.
5. Fix junction box back.
6. Save the power cord.
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Electrical Supply Circuit Requirements
Read and understand this entire owner's manual,including all safety
information, before plugging in or using this product. Failure to do so could
result in electric shock, fire, serious injury, or death.
WARNING! Do not operate the unit if it is damaged or has malfunctioned. If
you suspect the unit is damaged,call a qualified service technician to inspect
and replace any part of the electrical system if necessary.
5. OPERATING INSTRUCTIONS
Plan the location of the appliance so that it will have adequate electric power. A 15
AMP, 60Hz circuit is required for 120V installation. The appliance should ideally be
located close to a suitable main socket to enable power connection.
The power cord is 6ft long and locates on the right side of the unit. Avoid the use of an
extension cord as it may overheat and cause a risk of fire. However, if an extension cord
MUST be used, the cord must be No. 14AWG minimum size and rated not less than 1,875
watts. The extension cord must be a 3-prong cord with grounding type plug and cord
connection. and it should not be longer than 7ft and 10 31/64”.
Always make sure the outlet is in good condition and the plug is not loose. NEVER
exceed the maximum amperage of the circuit.
NOTE:
This model can NOT be hard wired.
THE PLUG MUST BE PLUGGED VERY TIGHTLY. DO NOT plug other appliances on
to the same circuit.
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Use the control panel: (located in the electric fire box right side)
Display
AVMBGPOFF
Flame color
Amber
Violet
Cyan
Blue
Green
Polar
Off
Brightness
5 levels
5 levels
5 levels
5 levels
5 levels
N/A
N/A
5a. Manual Control Panel
5a.A) Power:
Push button to turn ON or turn OFF.
It is invalid to child lock state.
The POWER button supplies power to all the features of the electric insert. This button must
be ON for any of the features to work properly.
When the fireplace is first turned on, the Flame is Amber, the Spot Light is blue, the
Carbon Light is Amber, the heater default OFF.
When OFF all current settings will be restored then restored at the next power ON ( except
Timer). Unplug the unit will reset the setting to factory default.
5a.B) Flame:
This button controls the brightness/color of flame.
It is invalid to OFF or child lock state.
When the first time push simulated flame effect that the flame brightness is on highest setting
and the flame with Amber, the digital display screen will be shown A.
Press and hold the flame button and enter the flame brightness adjustment after hearing
the beep. There are 5 levels of flame brightness. The display flashes for the current flame.
After switching the flame mode, the flame brightness returns to the brightest, and the
flame brightness is not saved after the device is in standby.
5a.C) Carbon Light:
Press to Activate the back Carbon light function,the system will set the Amber spot light, the
digital display screen will be shown 03.
It is invalid to OFF or child lock state.
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5a.D) Spot Light:
Fahrenheit
99°F
95°F
90°F
85°F
80°F
75°F
70°F
65°F
60°F
OFF
Celsius
37°C
35°C
32°C
29°C
27°C
24°C
21°C
18°C
16°C
OFF
Display
shown
shown
shown
shown
shown
shown
shown
shown
shown
shown
Display
01020304050607
08
Carbon color
White
Red
Amber
Green A
Green B
Green C
Green D
Blue A
Display
09101112131415
Carbon color
Blue B
Blue C
Violet A
Violet B
Violet C
Polar
OFF
Display
01020304050607
Carbon color
White
Red
Amber
Green A
Green B
Green C
Green D
Display
08091011121314
Carbon color
Blue A
Blue B
Blue C
Violet A
Violet B
Violet C
OFF
Press to Activate the back spot light function,the system will set the
Blue
spot light, the digital
display screen will be shown 08.
It is invalid to OFF or child lock state.
5a.E) Heater:
Press to start the heating function, and the system will set the temperature to 99°F/37°C,the
digital display screen will be shown 99°For 37°C.
It is invalid to OFF or child lock state.
There are 10 adjustable heat levels,
You can switch the temperature display from Fahrenheit to Celsius by pressing the Heater
button for approximately 5 seconds. The system the default Fahrenheit.
When the heater is on, once turn off the flame mode and the Carbon mode simultaneously,
the carbon is slightly bright, the digital display screen will display the setting temperature.
5a.F) Timer:
Press to Activate TIMER feature ON and OFF.
It is invalid to OFF or child lock state.
Press button you can set the turn off time from 0.5H to 8H interval,with
0.5H/1H/2H/3H/4H/5H/6H/7H/8H/OFF.
Once the TIMER is on and the desired setting is reached, you may hear a long”BEEP” and
the system will shut down.
5a.G) Child Lock:
When the device is on, press TIMER button for 6 seconds to activate or deactivate the Child
Lock Function. When the Child Lock is on, the digital display screen will display “--- “,the
other features are disabled.
It is invalid to OFF state.
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5a.H) Display Screen:
5b. Remote Control
The Digital Display Screen will display the corresponding numbers of Flame,Carbon Light,Spot
Light,Heater,Timer,Child Lock.
The remote control can be used up to 13 feet (4 meters) away from the heater, so long as there are no
obstructions between the remote control and the heater. the remote can control all the settings as the
control panel does.
REMOTE CONTROL BATTERIES
The Remote Control requires 1 Lithium Coin Cell Battery size 3V CR2025), which is included.
The Remote Control comes preassembled with a correct battery, but you must remove the insulation
plastic film from the battery before operation.
Note: Do not mix old and new batteries together in the remote.
Do not mix alkaline, standard (carbon-zinc) or rechargeable (Nickel-cadmium,
Nickel-metal, Hydride, etc.) batteries together.
Buttons on the Remote Control have the same functions as those on the Control Panel
except(Child Lock).
Child Lock:
When the device is on, press Child Lock button for activate or deactivate the Child Lock
Function. When the Child Lock is on, the digital display screen will display “--- “,the other
features are disabled.
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Warning: Changes or modifications to this unit not expressly approved by the party
Temperature Limiting Control
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This heater is equipped with a Temperature Limiting Control.
Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:
Unplug the power cord from the outlet.
Turn the Power Switch on the CONTROL PANEL to OFF. Wait at least 30 minutes.Lower
electric firebox internal temperature.
Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they
are, use a vacuum to clean the vent areas.
With the Power Switch in the OFF position, plug the power cord back into the outlet.
If it switches off again, UNPLUG THE HEATER RIGHT AWAY!
Have the outlets, wiring, and breaker box inspected by a professional. Make necessary repairs before
using the heater.
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ALWAYS turn the appliance OFF and unplug the power cord from the
6. CARE AND MAINTENANCE
outlet before cleaning, performing maintenance, or moving thi s fireplace.
Failure to do so could result in electric shock, fire, or personal injury.
NEVER immerse in water or spray with water. Doing so could result in
electric shock, fire, or personal injury.
Risk of electric shock! DO NOT OPEN! Replace parts contact our
customer service team for help fir st !
CLEANING
Metal:
Buff using a soft cloth, slightly dampened with a citrus oil-based product.
DO NOT use brass polish or household cleaners as these products will damage the metal
trim.
Glass:
Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Plastic:
Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
Vents:
Use a vacuum or duster to remove dust and dirt from the appliance and vent areas.
Clean the exterior of the fireplace with a slightly damp cloth or duster.
MAINTENANCE
Electrical and Moving Parts:
The fan motors are lubricated at the factory and will not require lubrication.
Electrical components are integrated in the fireplace and are Replace parts contact our
customer service team for help first!
Storage:
Store appliance in a clean dry place when not in use.
Replacement parts:
Use only replacement parts supplied by the manufacturer. Use of any other parts, or
modifying the fireplace in any way, will void all warranties.
Battery Replacement: Use 3V CR2025 batteries for the remote control.
Total LED wattage is 15~50 watts; do not attempt to replace the LED.
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This warrants to the original purchaser that this product is free from defects in material and
7. LIMITED WARRANTY
8. TROUBLESHOOTING GUIDE
workmanship as of the date of purchase and that it will, under normal use and proper care, remain so
for one year from the date of purchase. Missing or initially defective parts will be replaced free of
charge during the period of this limited warranty. If parts are unavailable, comparable replacement of
refund will be given. The original dated sales receipt is required for all warranty claims. This
warranty does not cover damage which has occurred during transport from the point of purchase to
the consumer's home. This warranty does not cover glass, light bulbs, batteries, transportation, labor,
or other issues not associated with the manufacture of the product.
This product is for residential use only. Any and all commercial use of this product voids all
warranties, and frees the manufacturer from all liability.
Read and understand all assembly and operating instructions, and all safety information and warnings,
before use. The following will void this warranty: Damage caused from tampering with,modifying, or
altering the fireplace insert in any manner; Damage due to incorrect assembly, improper care, misuse,
or abuse; Damage from being used with the wrong power source; Water damage; Damage caused
from this insert being used outdoors;Damage caused from this insert being used for excessive periods
of time; Damage caused by the insert being used in a commercial application; Damage from use as a
primary heat source; Other misuse or abuse not specifically listed herein.
This product is not intended to be used as a primary heat source.It is for supplemental heating
purposes only.
1. The remote does not work and the new unit we just got cannot be turned on.
1) Make sure the main power switch on the top right behind the fence is on.
2) There would have a long beep when the main power switch is turned on.
3) If there is no beep, the connectors on the PCB board might be loosen, please contact service
team for a checking instruction.
4) If there is a beep and the control panel can be used but the remote is not working, the remote is
not working either close or far, please contact service team for help.
2. My old unit no longer works, it cannot power on.
1) Check the power cord to see if it is good.
2) If the power cord is good, check the wires behind the rocker switch to see if they are burned.
3) If the wires are good, too, the PCB board might have malfunctioned and need to be replaced.
Please contact service team for a replacement and instruction.
3. The heater does not work, it turns on for several seconds then shuts off itself.
1) New product:
a. Turn the Heater to 99ºF to see if the heater will work continuously.
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b. If not, unplug the unit and recheck next day to see if it can work properly.
c. If still not, the fan assembly need to be checked and please contact service team for a checking
instruction.
2) Product has been used for some time:
a. Open the glass,Removal of the bottom of the front fixing screw to check if the fan can move
smoothly or the heater motor is well connected.
b. If yes, pull off the CN7 connector plugged on the PCB board. If the heater works, the button
panel should be replaced.
c. If the heater still does not work after unplugging the CN7 connector, please contact service
team for a further solution.
4. There is no air coming out when turn the heater on.
1) New product:
a. Confirm if there's hot air blowing from the air outlet or something turning red inside when the
heater is turned on. If yes, the fan is got stuck or the heat motor is not at the right position.
b. If not, checking the heater connectors on PCB board would be needed. Unplug and reinsert all
connectors to see if the heater will work.
2) Product has been used for some time:
a. Confirm if there's hot air blowing from the air outlet or something turning red inside when the
heater is turned on. If yes, the fan is got stuck or the heat motor is not at the right position.
b. If not, please contact service team for help.
The heater does not come back even the room is already cold.
5.
Turn the thermostat to 99℉ to see if the heater will work continuously, if yes, the sensor
has malfunctioned, if not, please contact service team further for help.
6. The flame does not show up or flicker or a noise when turn it on.
Please contact service team for a checking instruction of the flame LED board connector, flame
motor and spindle.
7. The front trim is out of shape, the remote is missed or the log is broken. Please contact service team
for a replacement and instruction.
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Thank you for purchasing this product!
If you have questions about assembly or operation of this product, or
missing parts, or if the product is damaged, please e-mail us at:
cs@easewaydistributing.com
or call 302-332-9680
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