Installation, Operation and Service Manual
REF Series
Undercounter Refrigerator
00104109R06
801 Church Lane • PO Box D, Easton, PA 18044, USA
Toll free (800) 523-9361 • (888) 2-FOLLETT
(610) 252-7301 • Fax (610) 250-0696 • www.follettice.com
Following installation, please forward this manual
to the appropriate operations person.
Order parts online
www.follettice.com
Cool Ideas For Ice Management
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Cool Ideas For Ice Management
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Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service.
3. Follett receives the equipment at the factory in Easton, PA within 30 days of the issue of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward,
at the customer’s expense, new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.
Table of contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Stabilizer adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Sealing the unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Shelving adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Reversing door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Changing the temperature set point . . . . . . . . . . . . . . . . . . . . . . . . . 6
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How the refrigerator works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Temperature control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Defrosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Latch adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gasket replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Slide-out compressor tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Refrigeration system diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Temperature alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Pyxis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this product delivers that same degree of service, we ask that
you take a moment to review this manual before beginning the installation. Should you have any questions or
require technical help at any point, please call our technical service group at (800) 523-9361, (888) 2-FOLLETT
or (610) 252-7301.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of
a claim, if necessary.
Specifications
Series specifications
REF4-ADA 31.5" height fits below 34" high ADA-compatible counter 4.0 cu ft capacity
REF5 34.5" height fits below standard 36" high counter 4.8 cu ft capacity
Electrical specifications
115V, 60Hz, 1 phase
Full load amps: 8.0
Minimum circuit ampacity: 15 amp
Maximum size of branch circuit overcurrent device: 15 amp
Refrigeration specifications
Refrigerant – R404A
Charge size – 8 oz
Maximum design pressures:
High side – 375psi
Low side – 174psi
Installation specifications
Ambient temperature must not exceed 100°F (38°C).
The front louvered panel must be kept free of any cabinet trim or obstructions to assure proper ventilation of the
refrigeration system.
4
Important cautions
Equipment must be wired according to local and NEC codes.
Always disconnect power before servicing refrigerator.
5
Stabilizer adjustment
Leveling the unit is important to the proper operation of the refrigeration
system. After the refrigerator is positioned in the desired mounting
location, remove the lower front panel to access the stabilizer legs on the
base of the unit. The refrigerator is shipped with the stabilizer legs in the
fully retracted position. They may be adjusted independently by turning
clockwise to lower, or counterclockwise to raise the stabilizer leg.
Sealing the unit
Once unit is in the final location, apply a thick bead (minimum 1/4" (6mm)
diameter) of NSF-listed silicone sealant (Dow Corning RTV-732 or
equivalent) to the base of the unit, sealing it to the floor.
Shelving adjustment
The epoxy-coated wire shelves may be adjusted in .5" increments.
1. Remove shelf.
2. Remove each shelf bracket by applying pressure and lifting bottom tab
up and out of pilaster.
3. Insert each shelf bracket in new location by inserting top curved tab
and applying pressure while inserting lower tab.
4. Reinsert shelf.
Reversing door
1. Remove screws from latch assembly (Fig. 1).
2. Carefully remove hinge covers with a flat screwdriver (Fig. 2A).
Note: Use caution to avoid scratching covers with screwdriver.
3. Remove screws from hinges while supporting door (Fig. 2B).
4. Remove plugs from identical hinge holes on reverse side of cabinet.
5. Reverse door and mount hinges by reinserting screws.
6. Fill holes from original hinge location with plugs removed
from other side.
7. Mount latch by reinserting screws.
8. Remove screws from handle assembly (Fig. 3A).
9. Rotate handle to the upright position (Fig. 3B).
10. Mount handle by reinserting screws.
Fig. 1
Fig. 2
Fig. 3
Installation
A
B
B
A
A
A
B
All set points have a built-in 3˚ differential. For example, the 3˚ differential means that with a 38˚F set point, the
compressor will turn on at 38˚F and run through 37˚, 36˚, and 35˚F (-3˚) before turning off when it reaches 34˚F.
Because there is still refrigerant in the system, there can be an additional 1˚ - 1.5˚ of “drift” down in temperature
after the compressor shuts off. The temperature may momentarily display as low as 32˚F (32.9˚F and below
rounds down to 32˚F) before beginning to rise again.
1. Press SET. SP1 will display (Fig. 7A).
2. Press SET. Current set point will display (Fig. 7B).
3. Press up or down on ADJUST to change the set point to
desired temperature (Fig. 7C).
4. Press SET (Fig. 7D). The characters on the display will
disappear for a moment (Fig. 7E) and then display the current
temperature (Fig. 7F). The new set point is now accepted.
Note: See Fig. 8 for examples of temperature ranges
by set point.
Fig. 8 – Examples of temperature ranges by set point
Set point Cut-in Cut-out Normal
temperature display range
38˚ 38˚ 34˚ 32˚ - 38˚
39˚ 39˚ 35˚ 33˚ - 39˚
40˚ 40˚ 36˚ 34˚ - 40˚
41˚ 41˚ 37˚ 35˚ - 41˚
42˚ 42˚ 38˚ 36˚ - 42˚
43˚ 43˚ 39˚ 37˚ - 43˚
44˚ 44˚ 40˚ 38˚ - 44˚
45˚ 45˚ 41˚ 39˚ - 45˚
46˚ 46˚ 42˚ 40˚ - 46˚
Fig. 7
Changing the temperature set point
Follett sets the temperature controller to a 38˚F set point. This set point may not deliver the temperature range
desired for your specific application. For example, some medicine manufactures suggest a storage temperature
range of 36˚ to 46˚F. Therefore, we have provided you with the ability to easily change the set point to meet your
specific needs. The changes can be made on the temperature controller located on the bottom left corner of the
unit front.
6
C
ADJUST
ADJUST
ADJUST
ADJUST
ADJUST
1 OUTPUT
1 OUTPUT
1 OUTPUT
1 OUTPUT
1 OUTPUT
°F
SET
°F
SET
°F
SET
°F
SET
°F
SET
A
B
D
E
F
7
Operation
How the refrigerator works
The temperature control board and probe indicate when the refrigeration system is required to turn on and when it
is required to shut off. The probe signals the controller to turn the refrigeration system on when the interior cabinet
temperature rises to the controller set point. The normally open contacts of the controller close, energizing the coil
of the control relay. Then the normally open contacts of the relay close, energizing the evaporator and condenser
fan motors and the compressor. The compressor uses a current style starting relay and a starting capacitor to start
the compressor motor. The refrigeration system then removes heat from the cabinet interior and rejects it to the
surrounding room air. When the cabinet interior temperature falls by 3°F (controller will indicate 4°F, see controller
adjustment instructions) the probe signals the controller to turn the refrigeration system off. The controller contacts
reopen, de-energizing the control relay coil. The relay contacts reopen, which de-energizes the evaporator and
condenser fan motors, and the compressor. Any accumulated frost on the evaporator coils melts during the off
cycle. The condensate drains to the plastic drain pan mounted above the condensing unit where it is evaporated by
the heat from the condensing unit.
Temperature control
The temperature control system is preset by the factory to maintain a cabinet temperature of 35°F - 38°F. If desired
the cut in temperature of the controller can be raised to as high as 50°F by following the instructions for changing
the temperature set point. The 3°F cut out differential will be maintained regardless of the controller set point.
Defrosting
REF Series undercounter refrigerators do not require manual defrosting. The unit cooler defrosts automatically
when the condensing unit is in the OFF cycle.
Cleaning
Interior – Using a sponge or soft cloth, clean unit with a non-abrasive, non-chlorinated, all-purpose detergent.
Exterior – Wipe exterior with a soft cloth in the direction of grain as needed. Stainless steel polish may be used to
enhance the finish of the unit.
Annual cleaning
Removal of dust and other particulates from air intake areas and the condenser is important to the proper operation
of your Follett equipment. Some environments with large amounts of dust may require more frequent cleaning.
1. Disconnect power to unit by turning switch on the lower front panel to the OFF position, switching circuit
breaker to OFF position, and removing power cord from receptacle.
2. Remove lower rear and lower front panels (Fig. 4A).
Note: Front louvered panel may be removed for more
frequent cleaning of the condenser as needed
3. Remove drain pan (Fig. 4B).
4. Clean drain pan with a non-abrasive, non-chlorinated allpurpose detergent.
5. Reinstall drain pan.
6. Use a vacuum cleaner with brush attachment to clean
condenser through lower front panel and compressor
motor and related parts through lower rear panel.
7. Reinstall lower rear and lower front panels.
Fig. 4
B
A
Service
Latch adjustment
To adjust for proper latch engagement
1. Loosen striker plate mounting screws (Fig. 5A).
2. Move striker plate up or down as required and tighten screws.
3. Test operation of latch.
To adjust for proper gasket seal
1. Loosen striker depth adjustment screw (Fig. 5B).
2. Adjust stop in or out and tighten screws.
3. Test operation of latch.
Gasket replacement
1. Remove existing gasket from mounting track in rear panel of door.
Verify mounting track is free of any remaining gasket material.
2. Align new gasket with mounting track and press firmly in place.
3. Open and close door, checking for proper gasket seal without
pinching against refrigerator. Adjust latch and or striker as
necessary for proper door closure.
Slide-out compressor tray
A few of the most important benefits of Follett equipment are
unsurpassed accessibility and ease of service. REF Series
refrigerators continue this commitment with the ability to partially slide
the condensing unit out of the base of the refrigerator to access
service components without cutting refrigeration lines.
1. Remove the rear panel (Fig. 6A)
2. Remove the two screws and spacers securing the condensate
pan, and set the pan aside (Fig. 6B).
3. Remove the two bolts securing the condensing unit to the
refrigerator base (Fig 6C).
4. Gently slide the condensing unit out (Fig 6D).
Note: Do not put undue strain on the refrigerant lines
Wiring diagram
8
Fig. 5
Fig. 6
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TEMPERATURE
CONTROLLER
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SWITCH
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Refrigeration system
The REF Series refrigeration system is designed to give many years of trouble-free service. Except for the
cleaning of the air-cooled condenser and related parts, the refrigeration system requires no service or
maintenance. The system uses a capillary tube and is critically charged. Access fittings are provided for ease of
service. However, the connection of refrigeration service hoses to the fittings will almost invariably result in a
significant change in the system charge. This change can adversely affect the performance of your refrigerator.
Therefore, Follett recommends that if hoses are ever connected to the refrigeration system for service, the
refrigerant should be recovered, the system evacuated, and recharged by weighing in the correct refrigerant
charge.
Note: Do not charge the system by pressures.
Checking refrigeration system pressures
Remove the rear access panel (Fig. 4). Turn the power switch to the on position. Following the instructions on
page 6 verify that the temperature controller is set to the original factory cut-in setting of 38˚F. Allow the
refrigerator to operate and stabilize at least 30 minutes verifying the cut-out temperature is being reached.
Connect refrigerant hoses to access fittings and measure air temperature at condensor intake grille. Verify correct
pressures with the temperature chart below.
Troubleshoot refrigeration system as needed.
Note: Do not attempt to obtain correct refrigeration pressures by adjusting the system charge.
9
Refrigeration system diagram
Condensor inlet air temperature 70 80 90 100
Discharge pressure 198 230 270 311
Suction pressure 25 31 38 46
EVAPORATOR
CAPILLARY TUBE
LOW SIDE
SERVICE PORT
COMPRESSOR
CONDENSER
HIGH PRESSURE VAPOR
HIGH PRESSURE LIQUID
LOW PRESSURE LIQUID
FILTER-DRIER
HIGH SIDE
SERVICE PORT
LOW PRESSURE VAPOR
Possible cause
1. Power switch faulty or in OFF
position; loose connection.
2. Temp controller not energizing
control relay.
3. Defective control relay.
4. Refrigerator not plugged in.
5. No power to cord.
6. Probe not sensing cut in
temperature.
1. Condensing unit power cord not
plugged in to socket.
2. Control relay contacts not closing.
1. Thermal overload open or
defective.
2. Capacitor and/or relay defective.
3. Compressor defective.
1. Evaporator power cord not
plugged in to socket.
2. Control relay contacts not closing.
3. Defective fan motor.
1. Controller not sensing cut off
temperature.
2. Controller keeping control relay
energized.
3. Control relay stuck closed.
1. Condenser or evaporator coil
needs cleaning.
2. Insufficient ventilation.
3. Faulty door gasket.
4. Excessively high ambient.
5. Refrigerant leak.
6. Incorrect refrigerant charge.
7. Plugged capillary tube.
8. Inefficient compressor.
Solution
1. Turn power switch to ON position;
check switch and connections.
2. Check controller contact terminals for
power. Replace controller if needed.
3. Replace relay.
4. Connect plug.
5. Restore power.
6. Replace controller and/or probe.
1. Reconnect power cord.
2. Replace relay.
1. Allow to cool or replace.
2. Replace as required.
3. Replace compressor.
1. Reconnect power cord.
2. Replace relay.
3. Replace fan motor.
1. Replace controller and/or probe.
2. Replace controller.
3. Replace control relay.
1. Clean coils as needed.
2. Check ventilation clearance
requirements. Adjust as needed.
3. Replace door gasket.
4. Maximum recommended ambient is
100 degrees F.
5. Locate and repair leak.
6. Recover, evacuate and weigh in
correct charge.
7. Replace capillary tube.
8. Consult technical service.
Symptom
Refrigerator does not operate
(no components run)
Compressor and condenser
fan do not run.
Compressor does not run.
Evaporator fan motor does not run.
Refrigerator does not shut off.
Refrigerator does not maintain
temperature (all components run).
10
If problems persist after following this basic troubleshooting guide, call Follett’s
technical service group at (800) 523-9361, (888) 2-FOLLETT or (610) 252-7301.
Refrigerator troubleshooting guide
Before calling for service
1. Check that unit is plugged in.
2. Test outlet with another appliance to verify power.
Accessories
Temperature alarm
Before installing alarm
1. Remove supplied 9-volt back-up battery
from packing box.
2. Remove 2 screws from module face and
remove faceplate.
3. Locate DIP switches on the back of the
faceplate (Fig. 1).
4. Verify that the DIP switch settings meet the
needs of your facility (Fig. 2).
5. Install back-up battery on battery connector.
6. Reinstall faceplate.
Fig. 2
Fig. 3
Installing alarm
1. Mount alarm on wall within 4 feet of refrigerator with
screws (supplied by others) through back of housing.
2. Plug power cord into 110 outlet.
3. Push center tab of bottle bracket into top of rear left
support bracket (Fig. 3).
4. Fill bottle with glycerin or other liquid to
increase accuracy of readings by simulating
the internal temperature of medications.
5. Insert bottle into bottle bracket.
6. Route probe through hole in
refrigerator back and push probe down
through gasketed bottle top.
Note: Do not modify length of probe wire. Probe will
not measure temperature correctly if wire
length is changed.
Note: Alarm probe must be placed in bottle for
proper system operation
11
Fig. 1
Dip Switch ON OFF (factory default setting)
1 45 minute alarm delay No alarm delay
2 Manual reset of alarm (user must press Auto reset (alarm stops automatically as
RESET button to stop audible alarm even if soon as temperature returns to set range)
temperature has returned to set range)
3 & 4 No audible alarm Audible alarm on
3 Enables 45 min alarm “snooze” Enables 5 min alarm “snooze”
when reset button is pressed (with 4 off) when reset button is pressed (with 4 on)
12
Setting alarm temperatures
1. After the installation is complete allow 30 minutes
for the system to stabilize to ambient temperature.
2. Calibrate temperature alarm
to refrigerator display
a. Press SET button to display “CAL” (Fig. 5A).
b. Press top or bottom of ADJUST arrow to show
same temperature as displayed by refrigerator (Fig. 5B).
3. Set high alarm limit
a. Press SET button to display “HSP” (Fig. 5A).
b. Press SET again to display HSP value (Fig. 5A).
c. Press top or bottom of ADJUST arrow until desired
HSP value is displayed (Fig. 5B).
4. Set low alarm limit
a. Press SET button to display “LSP” (Fig. 5A).
b. Press SET again to display LSP value (Fig. 5A).
c. Press top or bottom of ADJUST arrow until desired
LSP value is displayed (Fig 5B).
Alarm operation facts
Battery will transmit audible alarm during power failure. Press
RESET to read display.
To see the highest or lowest temperature since last reset,
press the button until "HI" or "LOW" appears. To clear log
value, press RESET.
Because the temperature alarm display simulates the true
temperature of stored medications rather than the air
temperature inside the refrigerator, we suggest that
staff refer to the alarm display to log temperatures for JCAHO
compliance.
Pyxis®system interface
The Pyxis-compatible door bracket interfaces with Pyxis’ standard lock box. The bracket must be installed by
Pyxis authorized installing technicians. Contact Pyxis directly at 800-367-9947 for questions relating to Pyxis
system operation.
Fig. 5
Fig. 4
7. The controller contains a SPDT 1 amp 24V AC
resistive output for wiring alarm to central monitoring
or central alarm system (Fig. 4).
AC
AC
Black
Power
in
B
White
Red
NC
NO
Com
Sensor
Output
A
13
Reference # Description Part #
1Fan motor, evaporator 00104919
2 Bracket, fan motor 00104927
3 Fan blade 00104935
4 Fan guard 00104943
5 Evaporator (includes parts above) 00104885
6 Filter drier & capillary tube 00103267
7 Compressor 00104950
8 Starting capacitor 00104968
Not shown Starting relay 00104976
Not shown Overload protector 00104984
9 Condenser fan motor 00104992
10 Condenser fan blade 00105007
11 Condensing unit 00105106
12 Wiring strain relief 00105577
13 Condenser 00105619
Not shown Cap, starting capacitor 00105627
14 Drain tube, evaporator (includes clamp) 00121681
Replacement parts
Refrigeration
Evaporator - Reference #5
Condensing unit - Reference #11
2
1
3
4
6
7
9
10
8
12
13
14
14
Reference # Description Part #
1 Door, REF5 (includes gasket – 21 5/8" x 21 5/8") 00105015
Not shown Door, REF4-ADA (includes gasket – 18 5/8" x 21 5/8") 00113910
2 Latch & striker (includes screws) 00105023
3 Latch screws (each – 3 per latch) 00103507
4 Striker screws (each – 2 per striker) 502287
5 Hinge (each – 2 required, includes screws) 00105031
6 Hinge screws (each – 6 per hinge) 00105080
7 Strip sealer (set of 4) 00105049
8 Gasket, REF5 (21 5/8" x 21 5/8" Door) 00103291
Not shown Gasket, REF4-ADA (18 5/8" x 21 5/8" Door) 00108092
9 Shelves (each) 00103283
10 Pilaster (each) 00105346
Not shown Thumb screws (set of 8) 00105353
11 Shelf support (snap-in, each) 00105361
12 Lower front panel (includes 00114371 and screws) 00105056
13 Front panel screws (each – 6 per panel) 00105379
14 Rear panel (includes screws) 00105064
15 Rear panel screws (each – 6 per panel) 00105387
16 Condensate tray (includes screws & spacers) 00103275
Not shown Key 00105072
17 Spacer, condensate pan 00105098
Not shown Seal, bushing, rear panel 00114512
Electrical components
18 Finishing plug 00105536
Not shown Leveling leg 00103432
19 Strain relief, power cord 00105403
20 Temperature controller 00103358
21 Control relay 501369
22 Power cord 00103903
23 Socket (each – 2 required) 00103887
24 Power switch, flush mount (before svc# B28296) 502209
Power switch, recessed mount (after svc# B28296) 00114371
Not shown Strain relief, wiring, front panel 00105577
3
1
4
5
6
9
10
11
12
13
7
rear cutaway
8
16
14
15
2
23
21
22
19
20
24
18
17
Hardware
15
Temperature alarm accessory
Reference # Description Part #
Not shown Bottle kit (includes bottle, bracket and gasket) 00113779
Not shown Controller kit (includes battery, probe and power supply) 00108175
Not shown Gasket, bottle 00112029
Not shown Bracket, bottle 00112011
Not shown Bottle 00112037
Not shown Battery 00112177
Not shown Screws, (includes two for securing cover) 00115063
Not shown Label, controller cover 00115071
Not shown Temperature probe 00115097
Pyxis accessory
Not shown Pyxis door bracket 00114702
00104109R06
01/04
801 Church Lane • PO Box D, Easton, PA 18044, USA
Toll free (800) 523-9361 • (888) 2-FOLLETT
(610) 252-7301 • Fax (610) 250-0696 • www.follettice.com
Cool Ideas For Ice Management
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