Symphony Aurora WebLink Installation Manual
Aurora WebLink
Installation Guide
*IG2001EW*
IG2001EW 05/15
AURORA WEBLINK (AWL) INSTALLATION GUIDE
Aurora WebLink (AWL) Installation and Confi guration
ATTENTION!
Symphony is NOT intended as a SAFETY DEVICE. Instead, Symphony is intended ONLY to provide you with convenient
notifi cation of the status of your equipment. A Symphony/AWL limited Warranty Certifi cate was shipped with the device.
The system is not a certifi ed emergency response service and may not be linked to any emergency service contact
numbers. The Symphony system has not been designed or programmed as a fi rst response, emergency notifi cation system.
WaterFurnace expressly disclaims any and all warranties, express, or implied, and including warranties of merchantability or
fi tness for a particular purpose, that the system will detect or provide any notifi cation of any or all problems and events – of
any kind whatsoever- at your residence. Further details of the end user license agreement can be found at HTTPS://symphony.
mywaterfurnace.com.
General Information
There will need to be existing internet access and Wi-Fi router in the installed location of the AWL. The AWL is a Wi-Fi device
that will use the existing internet and router to send information to a web portal. The AWL must be used in conjunction with
the Aurora controls and will provide a Wi-Fi enabled comfort system. The consumer will be able to view and adjust thermostat
settings as well as view detailed energy usage graphs and they can receive fault/lockout texts and e-mail via their smart device.
The dealer/technician will have access to the Wi-Fi AID tool as well as fault/lockout texts and e-mail via their smart device. The
dealer/technician can also have access to historical data of the heat pump which includes refrigerant pressures, temperatures and
component energy consumption for troubleshooting (if unit is equipped with AXB).
NOTE: The AWL also requires one of the following thermostats be installed: TPCM32U03A, TPCM32U04A, TPCC32U01, or
MasterStat.
Components of the Symphony/AWL System
Symphony Portal Both Technician and Consumer variations (free)
Symphony Smart Device Application For Consumers (free)
AWLK01
APTK01
WA01 Water (Sump) Alarm Sensor for Aurora Controls (Optional)
Aurora Weblink for Symphony WiFi Enabled Comfort System
(Refer to the Compatibility Section for list of compatible products.)
Aurora Programming ToolKit (Pickit3 x2, Flash Drives x2, Mini USB adaptor, USB cable
and USB wall plug) required to update existing ABC/AXB Firmware and TPCC32U01
and MasterStat. Includes access to Aurora Toolbox
1
IG2001EW
AURORA WEBLINK (AWL) INSTALLATION GUIDE
Aurora WebLink (AWL) Installation and Confi guration
Compatibility
The Symphony Aurora WebLink (AWL) system is backward compatible to several 5 and 7 Series packaged models that support
Aurora ABC and have a communicating thermostat. Before applying the AWL to the heat pump, make sure both the ABC, AXB (if
equipped), and communicating thermostats (TPCC32U01, TPCM32U03A, TPCM32U04A, or MasterStat,) have the latest fi rmware.
Using the AID Tool, confi rm that the fi rmware versions meet the requirements in the Compatibility table (Reference the chart below) before installing AWL. Visit www.auroracontrols.com/toolbox to obtain the latest fi rmware if needed.
Without a communicating thermostat the system is NOT compatible. A communicating thermostat can however replace a 24V
thermostat and provide compatibility for relatively low cost to the homeowner. The IntelliZone and IntelliZone2 ● 24V are NOT
compatible with Symphony since neither are fully communicating systems. For systems with TPCM thermostats, a revision “A” model will need to be used for compatibility. Early 5 Series units with base controls were shipped with ABC Rev1 boards. If you have an
ABC Rev1 board it will need to be replaced with p/n 17X553-00.
Symphony Compatibility Chart
Control
Board
E Series - All
Envision - All Premier2 NA NA NA NA NA Not Compatible
Synergy and 3D - All Premier2 NA NA NA NA NA Not Compatible
NSW - All EW NA NA NA NA NA Not Compatible
NDW - All FX10 NA NA NA NA NA Not Compatible
NDZ/NDS Splits - All
Legend - All Premier2 NA NA NA NA NA Not Compatible
3 Series* - LD*
Intro to Symphony Launch
3 Series* -LD* -
Post Symphony Launch
#
5 Series*
5 Series* - NSV/H-NDV/H
“G” vintage (Shipped 6/12
(Post Symphony Launch)
(Post Symphony Launch)
Software versions in parenthesis are compatible, but were earlier versions used during fi eld trials. These software versions should be updated to
the latest versions at the earliest convenience.
* Although the 3 Series (and 5 Series without AXB) are compatible and will provide the consumer with wireless thermostat functionality, the
limitation remains that very little sensor data can be transmitted without an AXB expansion board. The AXB is not available on the 3 Series.
** The existing TPCM32U03 or U04 monochrome communicating thermostat is NOT compatible with the Symphony/AWL and will need replaced
with the TPCM32U03A or U04A or the TPCC thermostat with appropriate fi rmware version.
# Early shipments of the 5 Series with base control only (no AXB) included the ABC Rev 1 and will need to be replaced with the ABC Rev 2 for
Symphony Compatibility.
ABC Rev1 versus Rev2 can be identifi ed per the photos included in this document.
- NSV/H-NDV/H
- “F” vintage
(Intro 3/12-6/12)
to Symphony Launch)
5 Series* - “G” vintage
7 Series -
(From Introduction to
Symphony Launch)
7 Series -
Premier2 NA NA NA NA NA Not Compatible
Premier2 &
ABC
ABC Rev2 2.02 or less NA 1.06 or less 2.00 or less
ABC Rev2
ABC Rev1 1.02 or less NA 1.06 or less 2.00 or less 1.08 or less
ABC Rev2 2.02 or less
ABC Rev2
ABC Rev2 2.04 or less 1.01 or less 1.06 or less 2.00 or less 1.08 or less
ABC Rev2
ABC Firmware
Version
NA NA NA NA NA Not Compatible
≥3.00
(≥2.02 W29)
≥3.00
(≥2.02 W29)
≥3.00
(≥2.04 W29)
AXB Firmware
Version
NA
optional 1.01
or less
≥2.00
(1.01 W09 or
greater)
≥2.00
(1.01 W09 or
greater)
Communicating
Thermostats
TPCC TPCMA**
≥3.00
(≥1.07)
1.06 or less 2.00 or less 1.08 or less
≥3.00
(≥1.07)
≥3.00
(≥1.07)
≥3.00
≥3.00
≥3.00
IntelliZone2
Not compatible
with IZ2 24V
Not compatible
with IZ2 24V
≥2.00
(≥1.08 Z20)
≥2.00
(≥1.08 Z20)
Symphony/
AWL Compatible
Yes but needs
Software Update
Yes no changes
Yes but Replace ABC Rev1
with new ABC Rev2 board
& maybe software updated
Yes but needs
Software Update
Yes no changes
Yes but needs
Software Update
Yes no changes
Rev: 5/4/15 RRB
Sensor Kit Options
Sensor kits are all optional but obviously with more sensors, more data can be gathered and transmitted for service use. Without
an AXB , energy data cannot be collected. Sensor kits can be added to existing heat pumps. (5 and 7 Series only)
The optional sensor kits are:
• AXB Kit - 5SAK
• Refrigeration Monitoring Kit (AXB board required) - 5SRK
• Performance Monitoring Kit (AXB board required) 5SPKS-HW or 5SPKL-HW
2
IG2001EW
AURORA WEBLINK (AWL) INSTALLATION GUIDE
How to Update a 3, 5, or 7 Series System for Symphony
Controls Board Firmware Upgrade
Refer to the Compatibility Section for a list of 3, 5 and 7 Series products that can be updated to be compatible with the Symphony/
AWL system. Early 5 Series units with ABC only were shipped with ABC Rev1 boards. These are NOT compatible with Symphony
and will need replaced with ABC Rev2 boards as identifi ed in the photos below. ABC Rev2 boards have additional quick connects
visible as shown in the photos.
Added quick
connects
ABC Rev1
ABC Rev2
Thermostat Firmware Upgrade
Elite thermostats (TPCM32U03 and TPCM32U04 are NOT compatible with Symphony and will need to be replaced with newer
models TPCM32U03A and TPCM32U04A. These can be identifi ed using the photos below. The new TPCM32U03A/04A models
have several relays eliminated.
TPCM/TPCMA Identification (Located on the back of Thermostat)
TPCM32U03/04
(Also Firmware Version
2.XX or less)
TPCM32U03A/04A
(Also Firmware Version
3.XX or greater)
No relays
in “A” version
3
IG2001EW
AURORA WEBLINK (AWL) INSTALLATION GUIDE
How to Update a 3, 5, or 7 Series System for Symphony
The Update Process
We have developed a central webpage (www.auroracontrols.com/toolbox) for all of this information. In addition, the Aurora Update Kit and its accompanying Aurora Toolbox Software package provide all of the tools necessary for updating a system to compatibility. The Aurora Update Kit includes two PICkit3 ABC/AXB control board updaters, fl ash drives to update the TPCC32U01 and
MasterStat, and a link to the Aurora Toolbox Software to load them. Here are the general steps to update a system. Please consult
latest literature on www.auroracontrols.com/toolbox or in the Aurora Toolbox Software.
1. Purchase Aurora Programming Tool Kit (APTK01)
2. Download Aurora Toolbox Software to load most recent fi rmware in PICkit3 and fl ash drives.
3. Visit jobsite
4. Review thermostat/MasterStat, ABC and AXB fi rmware versions in the AID Tool.
5. Confi rm thermostats are communicating style and appropriate fi rmware versions. If not update using Flash Drives loaded
using the Aurora Toolbox Software. TPCM thermostat may need replaced. See compatibility table and notes on pages 2-3.
6. Confi rm ABC and AXB fi rmware versions are appropriate fi rmware versions. If not update using PICkit3 loaded using the
Aurora Toolbox Software.
7. Double check MasterStat and TPCC32U01 thermostat confi gurations. MasterStat (fi rmware version 1.06 or less) and TPCC32U01 thermostat (fi rmware version 1.04 or less) will not retain confi guration settings. Versions later will retain confi guration
settings when updated.
8. Turn Off Unit and unpack Aurora Weblink (AWLK01) and plug into front of unit.
9. Install and confi gure the AWL.
Troubleshooting Aurora AWL Wi-Fi Range
The Wi-Fi Range of the AWL Router is up to 100 ft. from the home router. This range can be reduced depending upon the wall and
fl oor material that the Wi-Fi signal must pass through. For instance metal studs of commercial buildings may attenuate the signal
and reduce the transmitting distance. It can be advantageous to move the AWL away from sheet metal ductwork to improve the
performance. If a longer cable is desired for this, standard Cat 5e or better internet cable can be substituted to relocate the AWL
further away. Consult WaterFurnace Tech Service for more details.
Troubleshooting Aurora AWL Router Connection
If internet connection issues arise a Wi-Fi ‘Repeater/Range Extender” could provide relief. These can be purchased from electronic
box stores or online. Also in unusual cases the AWL may have trouble connecting to certain routers with customized fi rmware such
as local cable or satellite companies with unique connections. In these situations a new router, or second standard home router can
be purchased at the electronics store and hardwired to the original home router. After installing a new router, the AWL must be
reconfi gured before reconnecting to the wireless network. After reconfi guration, the AWL is wirelessly connected to the new router
utilizing its more standard fi rmware. Consult WaterFurnace Tech Service more more details.
4
IG2001EW
AURORA WEBLINK (AWL) INSTALLATION GUIDE
i
Wi-
Fi
S
4BC
e
s
Aurora WebLink (AWL) Installation and Confi guration
Orientation
The AWL can be installed either fl at, or standing up. The antenna needs to be in an upward position once the fi nal AWL
orientation is decided.
AWL LED’s
WL LED’
Status Green
tatu
Local or WebLink
ocal
Mode
od
RS485 Yellow
S
ABC Communication
Status
ta
Wi-Fi Antenna
Wi-Fi Antenna to
local home router
SD Card
Storage for “black
box data”
USB Port
Factory Use
Wi-Fi Blue
Wi-F
Wi-Fi Communication
Status
tatu
Heat Pump ABC
Heat Pump ABC
Connection
(RJ-45)
AID Tool
Local AID Tool
Connection
(RJ-45)
Mode Button
Switches
between
WebLink Mode
and Local Mode
These two RJ-45 connectors are not Ethernet ports. Never connect a laptop or router to the heat pump ABC, or
AID Tool ports. Damage to those devices will occur.
Note: SD card must
be present for proper
operation of the AWL
5
IG2001EW
Loading...